devops engineer (vois)

mi product manager - vois Jobs in Giza Egypt

mi product manager - vois

operations manager

mi product manager vois

VOIS

<div>
 
 Who We Are
 
 
 
 VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation.
 
 
 As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
 
 
 We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
 
 
 #VOIS #BeUnrivalled #CreateTheFuture
 
 
 
 About This Role
 
 
 
 We are seeking a Management Information Product Lead to shape the roadmap for data products that deliver maximum value to Vodafone. The individual will partner closely with stakeholders to define clear business requirements, articulate benefits, and ensure successful product release and adoption. The role involves coordinating development activities with Data &amp; Analytics teams across onshore and offshore locations, supporting change management efforts, and helping evolve MI standards and governance across Vodafone Group and local markets.
 
 
 
 What You Will Do
 
 
 
 Drive the Data &amp; Analytics strategy within the stakeholder organisation, ensuring alignment with business priorities.
 
 
 Oversee the full product release lifecycle and champion adoption of Data &amp; Analytics products across stakeholder functions.
 
 
 Challenge, refine and validate requirements with stakeholders to ensure feasibility and maximum return on investment.
 
 
 Partner with delivery teams to ensure solutions meet agreed scope, quality measures and business expectations.
 
 
 Execute structured change management plans to drive engagement and effective usage of new data products.
 
 
 Prioritise new demand and ensure all pre-requisites are in place for successful delivery, influencing stakeholders to manage the pipeline effectively.
 
 
 Support governance processes for Management Information, including preparing change proposals and collecting feedback from local markets.
 
 
 Lead the design and refinement of KPI definitions used in MI reporting.
 
 
 
 Who You Are
 
 
 
 Experienced in financial reporting and capable of working across multiple stakeholder groups.
 
 
 Skilled at managing priorities within a complex environment and collaborating with senior-level stakeholders.
 
 
 Strong understanding of Data &amp; Analytics and technology-driven insights.
 
 
 Knowledgeable about finance processes and experienced in working with finance teams.
 
 
 Preferably familiar with Data &amp; Analytics functions within the telecommunications industry.
 
 
 An effective communicator able to influence and engage diverse stakeholder groups.
 
 
 Proficient in Data &amp; Analytics principles, data asset management platforms and product lifecycle management.
 
 
 Experienced in business analysis and product delivery for IT or data solutions.
 
 
 Familiar with Agile methodologies, ideally with experience in Agile or SAFe frameworks.
 
 
 Previously held roles as a Product Owner or Product Manager.
 
 
 Strong understanding of UI/UX principles and how they influence product adoption.
 
 
 Solid grasp of financial principles relevant to product planning and value realisation.
 
 
 
 Not a Perfect Fit?
 
 
 
 Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
 
 
 
 What&rsquo;s In It For You
 
 
 
 Opportunity to shape high-impact data products used across Group and local markets.
 
 
 Exposure to enterprise-wide processes across Finance, HR, Technology, Commercial and Vodafone Business.
 
 
 Collaboration with expert analytics teams across global and local environments.
 
 
 A role at the intersection of product management, analytics, strategy, governance and stakeholder influence.
 
 
 Development of advanced product leadership and change management skills.
 
 
 
 What Skills You Will Learn
 
 
 
 Mastery in data product lifecycle management and MI governance.
 
 
 Enhanced skills in KPI design, analytics strategy and data-driven decision-making.
 
 
 Stronger stakeholder influence and senior-level communication capabilities.
 
 
 Deepened expertise in Agile product management.
 
 
 Broader understanding of finance systems, enterprise reporting and telco-specific data environments.
 
 
 
 VOIS Equal Opportunity Employer Commitment
 
 
 
 Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
 
 
 
 Join Us
 
 
 
 At Vodafone, we&rsquo;re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
 
 
 We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
 
 
 With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
 
 
 
 Alert
 
 
 
 Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.
 
 
 #JDEnhancedByTARA
 
 
 
 Follow us on social media and #StayConnected
 
 
 
 <ul>
 <li>
 LinkedIn: https://www.linkedin.com/company/vois/
 </li>
 <li>
 Facebook: https://www.facebook.com/voisglobal
 </li>
 <li>
 Instagram: https://www.instagram.com/voisglobal/
 </li>
 <li>
 You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2
 </li>
 </ul>
</div>

MI Product Manager - VOIS

<div>
 
 Who We Are
 
 
 
 VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation.
 
 
 As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
 
 
 We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
 
 
 #VOIS #BeUnrivalled #CreateTheFuture
 
 
 
 About This Role
 
 
 
 We are seeking a DevOps Engineer to provide global IT integration, support, and delivery across private cloud environments, ensuring applications from multiple clients can run reliably and securely. The role focuses on Kubernetes-led DevOps practices, overseeing application lifecycle management, CI/CD optimisation, infrastructure stability, and cross-team collaboration. The individual will help accelerate deployment of modern, secure applications used across Vodafone markets worldwide.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Ensure the availability, reliability, and performance of applications, infrastructure, and CI/CD pipelines across multi‑environment setups
 </li>
 <li>
 Lead and execute system migrations, upgrades, and integrations, including decisions on tooling, automation frameworks, and deployment strategies
 </li>
 <li>
 Own and resolve incidents and problems, prioritising according to SLA commitments and business impact
 </li>
 <li>
 Establish and advocate for DevOps best practices, including monitoring, automation, documentation, and knowledge-sharing standards
 </li>
 <li>
 Collaborate closely with internal teams and vendors to manage escalations, provide technical fixes, and support long-term improvement initiatives
 
 
 
 </li>
 </ul>
 
 Who You Are
 
 
 
 <ul>
 <li>
 Skilled in system integration and deployment of DevOps tooling, with experience in Kubernetes, Docker, and APIGEE implementations
 </li>
 <li>
 Capable of managing full lifecycle migrations, upgrades, and release transitions with complete ownership
 </li>
 <li>
 Experienced in service management, incident resolution, and handling multiple cases concurrently within agreed SLAs
 </li>
 <li>
 Knowledgeable in UNIX/Linux administration, IT infrastructure domains such as DNS and proxy configurations, and connectivity techniques
 </li>
 <li>
 Familiar with microservices architecture, Jira, Confluence, GitHub, and preferred tools such as SonarQube and Nexus
 </li>
 <li>
 Able to troubleshoot database and application issues across UNIX and Windows environments and maintain comprehensive documentation
 </li>
 <li>
 ITIL Foundation certification, AWS knowledge, software development understanding, and Remedy experience are advantageous
 
 
 
 </li>
 </ul>
 
 Not a perfect fit?
 
 
 
 Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
 
 
 
 What&rsquo;s In It For You
 
 
 
 <ul>
 <li>
 Exposure to large-scale DevOps ecosystems supporting global applications across Vodafone markets
 </li>
 <li>
 Hands-on experience working with modern cloud-native tooling, automation platforms, and Kubernetes-based architectures
 </li>
 <li>
 Opportunities to contribute to process optimisation, tool innovation, and enhancement of application lifecycle management
 </li>
 <li>
 A collaborative environment where continuous improvement, learning, and technical excellence are encouraged
 
 
 
 </li>
 </ul>
 
 What Skills You Will Learn
 
 
 
 <ul>
 <li>
 Deep practical experience in Kubernetes and container orchestration for enterprise-level workloads
 </li>
 <li>
 Advanced CI/CD pipeline design, automation, monitoring, and optimisation
 </li>
 <li>
 Cross-functional collaboration with global teams and vendors in a complex digital operations environment
 </li>
 <li>
 Techniques for building resilient, scalable application platforms and refining operational processes
 </li>
 <li>
 Strengthening IT service management and incident-resolution capabilities in high-demand environments
 
 
 
 </li>
 </ul>
 
 VOIS Equal Opportunity Employer Commitment
 
 
 
 Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
 
 
 
 Join Us
 
 
 
 At Vodafone, we&rsquo;re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
 
 
 We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
 
 
 With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
 
 
 
 Alert
 
 
 
 Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.
 
 
 #JDEnhancedByTARA
 
 
 
 Follow us on social media and #StayConnected
 
 
 
 <ul>
 <li>
 LinkedIn: https://www.linkedin.com/company/vois/
 </li>
 <li>
 Facebook: https://www.facebook.com/voisglobal
 </li>
 <li>
 Instagram: https://www.instagram.com/voisglobal/
 </li>
 <li>
 You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2
 </li>
 </ul>
</div>

DevOps Engineer (VOIS)

<div>
 
 Who We Are
 
 
 
 VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation.
 
 
 As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
 
 
 We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
 
 
 #VOIS #BeUnrivalled #CreateTheFuture
 
 
 
 About This Role
 
 
 
 We are seeking an IT Operations Support Engineer to provide technical support to Vodafone Germany stakeholders, focusing on first-line troubleshooting, ticket handling, and escalation management. The role involves resolving technical issues across enterprise and consumer services&mdash;particularly those related to web applications&mdash;while supporting a 24/7 shift-based operation. The ideal candidate thrives in a collaborative, global environment and excels in both German and English communication.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Receive, log, prioritise, and close incidents and requests through phone, email, and ticketing systems
 </li>
 <li>
 Perform initial diagnosis, troubleshooting, and escalation to next-level support or external partners
 </li>
 <li>
 Monitor systems, incoming alerts, and ticket queues to ensure timely action within agreed SLAs and OLAs
 </li>
 <li>
 Keep users updated on ticket progress, outcomes, and expected timelines
 </li>
 <li>
 Review responses from underlying support levels and enrich knowledge base articles accordingly
 </li>
 <li>
 Liaise with cross-functional support groups to resolve complex service requests
 </li>
 <li>
 Conduct outbound communication for notifications, updates, and service events
 </li>
 <li>
 Handle and maintain systems, peripherals, and basic technical equipment repairs
 </li>
 <li>
 Participate in shift-based operations and on-call rotations supporting 24/7 service coverage
 </li>
 <li>
 Validate incident and request documentation and ensure continuous ticket progress
 </li>
 <li>
 Support problem management activities, including root cause analysis and reporting
 </li>
 <li>
 Manage changes according to defined change management procedures
 
 
 
 </li>
 </ul>
 
 Who You Are
 
 
 
 <ul>
 <li>
 Hold a bachelor&rsquo;s degree in Computer Engineering, Communication Engineering, or Computer Science (preferred but not mandatory)
 </li>
 <li>
 Bring 1&ndash;3 years of IT support experience with a solid understanding of technical support operations
 </li>
 <li>
 Fluent in both written and spoken German and English
 </li>
 <li>
 Skilled in troubleshooting and analysis across operating systems (Windows, Linux/Unix)
 </li>
 <li>
 Familiar with basic web development concepts; knowledge of HTML, JavaScript, and Linux/Unix is an advantage
 </li>
 <li>
 Possess networking knowledge and understanding of ITIL processes (a plus)
 </li>
 <li>
 Highly organised, detail-oriented, and comfortable working in a global collaborative environment
 </li>
 <li>
 Able to multitask, work under pressure, and maintain a customer-focused approach
 </li>
 <li>
 Strong communicator with confident negotiation and documentation skills in German and English
 </li>
 <li>
 Willing to work shifts and participate in on-call rotations
 
 
 
 </li>
 </ul>
 
 Not a perfect fit?
 
 
 
 Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
 
 
 
 What's In It For You
 
 
 
 <ul>
 <li>
 Exposure to a multinational technology environment and cross-functional support teams
 </li>
 <li>
 Opportunity to deepen expertise in incident, problem, and change management processes
 </li>
 <li>
 Continuous learning through hands-on experience with operating systems, web technologies, and enterprise platforms
 </li>
 <li>
 Development within a 24/7 operational environment that enhances technical agility and responsiveness
 </li>
 <li>
 Growth opportunities in a global shared services organisation with diverse career paths
 
 
 
 </li>
 </ul>
 
 What Skills You Will Learn
 
 
 
 <ul>
 <li>
 Advanced troubleshooting and technical diagnostic skills
 </li>
 <li>
 Practical ITSM (Incident, Problem &amp; Change) process knowledge
 </li>
 <li>
 Enhanced communication and stakeholder management in both German and English
 </li>
 <li>
 Broader understanding of enterprise systems, monitoring tools, and ticketing platforms
 </li>
 <li>
 Cross-functional collaboration within a global technology operations environment
 
 
 
 </li>
 </ul>
 
 VOIS Equal Opportunity Employer Commitment
 
 
 
 Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
 
 
 
 Join Us
 
 
 
 At Vodafone, we&rsquo;re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
 
 
 We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
 
 
 With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
 
 
 
 Alert
 
 
 
 Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.
 
 
 #JDEnhancedByTARA
 
 
 
 Follow us on social media and #StayConnected
 
 
 
 <ul>
 <li>
 LinkedIn: https://www.linkedin.com/company/vois/
 </li>
 <li>
 Facebook: https://www.facebook.com/voisglobal
 </li>
 <li>
 Instagram: https://www.instagram.com/voisglobal/
 </li>
 <li>
 Chat with our employees: https://lnkd.in/dpkrcvR2
 </li>
 </ul>
</div>

IT Operation Engineer (VOIS)

MC Ledger

<div>Company Description 
mazeed is a UAE-based financial management platform offering a hybrid model of SaaS + Finance-as-a-Service (FaaS) to support SMEs with smart accounting, taxation, and CFO advisory tools. We&rsquo;re building a modern, scalable, and automation-first product experience &mdash; powered by both software and expert services. 
Job Description 
Job purpose:
The Financial Account Manager leads the financial delivery for assigned clients, ensuring accurate, timely, and compliant reporting. They oversee onboarding, manage invoicing and collections, and coordinate the preparation and presentation of financial reports. In parallel, they maintain strong client relationships, handle ongoing support and communication, and contribute to business growth by identifying upsell and cross-sell opportunities.
Duties &amp; responsibilities:<ul><li>
Act as the primary financial advisor for a portfolio of clients, overseeing end-to-end financial service delivery.</li><li>
Present and explain financial reports to clients, respond to queries, and ensure accuracy and relevance.</li><li>
Represent the company in high-level client meetings and planning sessions, strengthening trust and long-term relationships.</li><li>
 Lead onboarding for new clients: system setup, document collection, and service kickoff.</li><li>
 Oversee daily accounting activities (journal entries, reconciliations, AP/AR), ensuring local compliance (UAE/KSA).</li><li>
 Lead month-end and quarter-end closings, posting adjustments and delivering accurate draft financials.</li><li>
Finalize financial reports: income statements, balance sheets, cash flow statements, and supporting schedules.</li><li>
Review and reconcile bank accounts, intercompany balances, receivables, and payables monthly.</li><li>
Ensure full compliance with accounting standards (IFRS or equivalent) and local statutory requirements in the UAE and KSA.</li><li>
Collaborate with assigned Accountants to ensure data accuracy and timely reporting.</li><li>
 Collaborate closely with the Tax team to ensure seamless integration between accounting and tax services, aligning bookkeeping practices with tax compliance requirements.</li><li>
 Own billing preparation and ensure invoice accuracy before release; follow up on collections.</li><li>
 Identify upselling and cross-selling opportunities through close client interaction and awareness of service needs.</li><li>
Respond to client operational queries and escalate strategic issues to the Financial Services Manager when needed.</li><li>
 Mentor and review work prepared by Accountants, offering technical support and quality checks.</li><li>
Propose and implement process improvements; help document SOPs and optimize tool usage.</li><li>
 Support ad-hoc tasks (e.g., budget vs. actual, backlog, inventory management, etc.).</li><li>
 Promote operational excellence by training junior staff and supporting system/process upgrades.</li></ul> 

Qualifications 
<ul><li>
Bachelor&rsquo;s degree in Accounting or Finance (or related field).</li><li>
Additional certifications e.g., IFRS, CA, CPA Part-qualified are a plus</li><li>
 5&ndash;7 years of hands-on accounting experience, preferably in a client-servicing or outsourced finance role.</li><li>
Experience managing a portfolio of SME clients is highly desirable</li><li>
 Strong proficiency in accounting software.</li><li>
 Comfortable working with trial balances, bank reconciliations, AP/AR, and generating financial reports Good command of Excel or Google Sheets (pivot tables, basic formulas, VLOOKUP, etc.)</li><li>
Ability to handle day-to-day communication with clients confidently and professionally Experience presenting financials and answering client queries related to reports or bookkeeping</li><li>
 Highly organized and capable of managing multiple client accounts</li><li>
 Strong attention to detail and sense of accountability for report accuracy and timelines</li><li>
 Fluency in English (B2+) is required.</li></ul></div>

Financial Account Manager (Financial Services)

<div>Company Description 
mazeed is a financial management platform that helps businesses automate accounting, simplify tax compliance, and stay ready for e-invoicing through a combination of localized software (SaaS) and Finance-as-a-Service (FaaS). We work with SMEs and growing companies across the GCC, enabling them to operate with clarity, control, and confidence.
We are building the infrastructure for the next phase of financial compliance and digital transformation in the region, with a strong focus on e-invoicing and scalable financial operations. 
Job Description 
Job Purpose
The Financial Services Manager leads the Financial Services unit and reports directly to the Chief Operating Officer. S/he oversee the team&rsquo;s performance, ensure the quality and timeliness of financial services delivery, and drive the department&rsquo;s growth. This role holds full ownership of the client billing and collections process, including review, approval, and client communication. The Manager is also accountable for achieving revenue targets, optimizing service delivery, and ensuring the team contributes directly to the growth of the FaaS line of business.
Key Responsibilities<ul><li>
Oversee the delivery of all financial accounting and bookkeeping services to clients within the FaaS portfolio, ensuring that each client&rsquo;s day-to-day accounting and periodic financial reporting are handled efficiently and accurately.</li><li>
Supervise the Financial Services team (Team leaders, Financial Account Managers and Accountants), providing direction, coaching, and performance monitoring. Ensure all monthly and quarterly closes are completed on time, with accurate reconciliations, journal entries, and financial reports delivered as per agreed SLAs.</li><li>
Review key outputs prepared by the team, including financial statements, management reports, budgets, and forecasts. Perform high-level checks and analyses to ensure accuracy, quality, and professional standards.</li><li>
Ensure full compliance with accounting standards (IFRS or equivalent) and local statutory requirements in the GCC countries, particularly UAE and KSA.</li><li>
Serve as the primary financial contact for key client accounts, attending regular meetings, discussing financial results, and providing advisory input. For large clients, act in a fractional CFO capacity when needed.</li><li>
Implement and continuously enhance financial processes, systems, and reporting tools to improve efficiency and accuracy.</li><li>
Collaborate closely with the Tax Manager to ensure seamless integration between accounting and tax services, aligning bookkeeping practices with tax compliance requirements.</li><li>
Oversee delivery of value-added services such as financial analysis, budgeting, forecasting, and KPI reporting for clients.</li><li>
Handle escalations and complex accounting issues (e.g., unusual transactions, consolidations, or audit queries) and resolve them through research or expert consultation.</li><li>
Support business growth by contributing to proposals, client scoping, and sales pitches as a subject matter expert in Financial Services.</li><li>
Own the vertical growth and retention KPIs, ensuring strong client satisfaction, revenue expansion, and margin health.</li><li>
Take full responsibility for billing and collections, ensuring timely invoicing, approval, and payment follow-up within defined terms.</li><li>
Monitor team performance KPIs, including ARPU growth, churn rate, and gross margin.</li><li>
Actively coordinate with Tax, Product, and Sales teams to maintain integrated workflows, aligned timelines, and a unified client experience.</li><li>
Represent Mazeed in webinars, events, and seminars as a subject-matter expert and brand ambassador for FaaS services when needed.</li></ul> 
Qualifications<ul><li> 
Bachelor&rsquo;s degree in Accounting, Finance, or related field. A Master&rsquo;s in Finance or an MBA (with finance focus) can be a plus but is not mandatory if experience is strong.</li><li>
Professional accounting qualification such as ACCA, CPA, CA (Chartered Accountant) or equivalent is highly preferred, as it attests to technical expertise in accounting and financial management.</li><li>
10+ years of experience in accounting/financial management roles, with a progression that includes at least a 3 years in a supervisory or managerial capacity. Prior roles could include Accounting Manager, or Controller in an SME. Experience in an outsourcing firm or handling multiple entities is advantageous.</li><li>
Strong technical knowledge of accounting standards (IFRS) and practical experience in preparing full sets of financial statements.</li><li>
Experience in financial reporting and analysis &ndash; i.e., not just bookkeeping. The manager should have experience turning ledger data into management insights, such as ratio analysis, performance dashboards, etc., since enterprises may expect advisory input along with reports.</li><li>
Familiarity with the business environments in GCC countries, particularly UAE / KSA. For instance, understanding typical SME structures, common financial challenges in these markets, and any local compliance is a plus.</li><li>
Proven ability to manage client relationships or stakeholder expectations. The role requires interacting with external clients similar to how an internal finance head would interact with company leadership, so having prior client-facing or cross-departmental coordination experience is a must.</li><li>
Highly comfortable with accounting ERPs and modern financial tools. Able to harness features like automation of entries, and use advanced Excel functions or BI tools to analyze data. Embraces new tech (like AI-powered financial analysis tools) that can enhance the service delivery.</li><li>
Excellent communication skills, both in writing and verbally. Can present financial information clearly to non-financial clients &ndash; translating accounting jargon into business insights</li><li>
Fluency in English (C1+) is required.</li></ul></div>

Financial Services Manager

<div>Company Description 
mazeed is a UAE-based financial management platform offering a hybrid model of SaaS + Finance-as-a-Service (FaaS) to support SMEs with smart accounting, taxation, and CFO advisory tools. We&rsquo;re building a modern, scalable, and automation-first product experience &mdash; powered by both software and expert services. 
Job Description 
Job purpose:
The Customer Success Specialist manages a portfolio of financial services and SaaS clients, ensuring they gain maximum value from the company&rsquo;s products. 
The role focuses on driving product adoption, retention, renewals, and revenue growth through upselling and cross-selling. 
They act as the main point of contact and trusted advisor for customers. 
The position also collaborates with internal teams and channels customer feedback to improve products and overall customer experience.
Duties &amp; responsibilities:<ul><li>
Act as the primary point of contact for assigned accounts.</li><li>
Build strong, trust-based relationships with key stakeholders.</li><li>
Conduct regular business reviews and strategic check-ins.</li><li>
Understand customer goals and align solutions to their business objectives.</li><li>
Drive feature adoption and best-practice usage.</li><li>
Monitor customer health and proactively mitigate churn risks.</li><li>
Identify upselling and cross-selling opportunities.</li><li>
Support revenue expansion within existing accounts.</li><li>
Manage contract renewals and retention strategies.</li><li>
Address renewal risks early and implement action plans.</li><li>
Ensure customers continuously realize measurable value</li><li>
Follow up on customer tickets and ERP escalations.</li><li>
Coordinate with Product and Technical teams to ensure timely resolution.</li><li>
Monitor SLA adherence and maintain service quality standards.</li><li>
Collaborate closely with product, operations, and support teams to ensure seamless execution and alignment on client needs.</li><li>
Join the commercial team to identify client needs and deliver tailored product demos based on the industry and business model.</li><li>
Track CSAT/NPS and customer sentiment.</li><li>
Collect structured feedback and translate it into actionable insights.</li><li>
Contribute to improving processes and overall customer experience.</li></ul> 

Qualifications 
<ul><li>
2&ndash;3 years of experience in a customer-facing role, preferably within SaaS, technology, or software solutions.</li><li>
Proven ability to manage customer relationships, drive product adoption, and ensure customer satisfaction.</li><li>
Hands-on experience with renewals, retention strategies, upselling, and cross-selling, with a track record of meeting or exceeding retention or renewal KPIs.</li><li>
Familiarity with ERP platforms such as Odoo, SAP, Oracle, or Microsoft Dynamics is an advantage, along with understanding of ERP workflows, financial reporting, and data analysis.</li><li>
Experience using CRM tools (e.g., HubSpot, Salesforce, or similar) and analyzing customer data, usage metrics, and health scores to identify risks and growth opportunities.</li><li>
Strong communication and presentation skills, with the ability to work with both technical and financial stakeholders.</li><li>
Excellent analytical thinking, problem-solving abilities, attention to detail, and organizational skills.</li><li>
Customer-focused, proactive, and collaborative mindset, with resilience and a positive, approachable personality.</li><li>
Proficiency in Microsoft Excel and PowerPoint, and basic knowledge of data migration or ERP configuration is a plus.</li><li>
English proficiency at C1 level or above.</li></ul></div>

Customer Success Specialist

<div>Company Description 
mazeed is a UAE-based financial management platform offering a hybrid model of SaaS + Finance-as-a-Service (FaaS) to support SMEs with smart accounting, taxation, and CFO advisory tools. We&rsquo;re building a modern, scalable, and automation-first product experience &mdash; powered by both software and expert services. 
Job Description 
Job Purpose:
Your work will directly impact product usability, platform reliability, internal operational efficiency, and mazeed&rsquo;s ability to scale thousands of customers. Your success is defined by moving the product forward, strengthening the business, and making the overall experience measurably better for customers and internal teams.
Responsibilities:
You will contribute across the stack using strong software engineering fundamentals, system design skills, and modern development practices.<ul><li>
Build end-to-end product features across UI, APIs, and ERP/business logic</li><li>
Translate product specs and Figma designs into clean, maintainable implementations</li><li>
Design scalable, modular, and reliable architectures using modern design principles</li><li>
Develop backend services and workflows following clean system design practices</li><li>
Extend ERP modules using Frappe/ERPNext (DocTypes, validations, workflows, jobs)</li><li>
Ensure data accuracy, performance, and consistency across multi-tenant systems</li><li>
Integrate the SaaS frontend, serverless backend, and ERP layer into cohesive experiences</li><li>
Implement robust error handling, logging, observability, and reliability patterns</li><li>
Use AI tools (Claude, Copilot, etc.) to accelerate development, testing, refactoring, and documentation</li><li>
Participate in code reviews, architectural discussions, and cross-functional collaboration</li><li>
Improve engineering standards, automation, and internal development workflows</li></ul>
You will play a central role in building the mazeed platform across:<ul><li>
Customer-facing SaaS (web application)</li><li>
Backend services powering authentication, billing, workflows, and automation</li><li>
ERP/business logic using Frappe &amp; ERPNext for core financial modules</li></ul> 

Qualifications 
We value problem solvers who can understand a challenge, explore alternatives, and choose the most efficient, scalable solution. Strong fundamentals matter far more than specific tools.<ul><li>
Solid grasp of data structures, algorithms, and complexity</li><li>
Strong understanding of software design principles (modularity, clean abstractions, separation of concerns)</li><li>
Ability to design scalable APIs, asynchronous workflows, and robust service boundaries</li><li>
Understanding of multi-tenant SaaS architecture, security, and access control</li><li>
Experience with relational and non-relational data modeling</li><li>
Familiarity with testing principles (unit, integration, automation)</li><li>
Knowledge of modern architectural patterns:</li><li>
Event-driven and message-based systems</li><li>
Serverless-first architecture</li><li>
Layered/clean/hexagonal designs</li><li>
Background processing and distributed workflows</li><li>
Strong debugging, optimization, and refactoring skills</li><li>
Ability to move comfortably across UI, backend, and ERP/business logic layers</li><li>
Comfort using AI-powered development tools to accelerate delivery and improve quality</li></ul>
Above all, we value engineers who analyze problems deeply, experiment with options, and apply the simplest, most effective solution &mdash; not necessarily the most complex one.
Requirements:<ul><li>
BSc. in CS, Engineering</li><li>
Advanced English communication command (written/spoken)</li><li>
5 years of professional software engineering experience, including end‑to‑end feature delivery across UI, APIs, and data layers.</li><li>
Proven full‑stack capability: comfortable moving between frontend, backend, and ERP/business logic in the same sprint.</li></ul>
Tools &amp; Frameworks (Nice to Have / Plus): Not required &mdash; you can learn these on the job. Familiarity is a plus.
Frontend<ul><li>
React, Next.js, TypeScript</li><li>
Component libraries (Tailwind, MUI, Chakra UI)</li><li>
State management (Redux, Zustand, React Query)</li></ul>
Backend<ul><li>
Node.js or Python</li><li>
AWS Serverless stack (Lambda, API Gateway, DynamoDB, SQS, EventBridge, S3)</li></ul>
ERP &amp; Business Logic<ul><li>
Frappe/ERPNext experience is strongly recommended</li><li>
DocTypes, workflows, server scripts, background jobs</li></ul>
Domain Knowledge<ul><li>
Accounting, taxation, invoicing, inventory, or financial workflows</li><li>
Payment gateways and authentication</li><li>
B2B SaaS products</li></ul> 

Additional Information 
KPI and success indicators:
Your work translates directly into business value, improving customer experience, operational efficiency, and the scalability of mazeed&rsquo;s financial platform.<ul><li>
Features are delivered end-to-end with clarity and speed, reducing time-to-value for customers</li><li>
The platform becomes more stable, scalable, and cost-efficient, supporting growth across thousands of SMEs</li><li>
ERP workflows are accurate, reliable, and aligned with real financial operations &mdash; reducing manual effort for internal teams</li><li>
The product feels faster, more intuitive, and more polished, improving customer satisfaction and retention</li><li>
AI-powered development accelerates delivery, increases code quality, and frees up time for higher-value problem solving</li><li>
Collaboration with Product, Design, and Finance Operations becomes smoother, reducing misalignment and rework</li><li>
Internal feedback loops shorten, and post-release issues drop significantly, improving operational efficiency</li></ul></div>

Full-Stack Engineer (Mid-level)

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