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multi unit manager

Flying Tiger Copenhagen

<div>
 
 
 ABOUT THE COMPANY:
 
 
 
 AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores.
 
 
 
 
 
 
 JOB PURPOSE:
 
 
 
 The Multi-Unit Manager is responsible for overseeing both operational and franchising aspects of the brand, ensuring all units meet standards in service, product quality, and atmosphere.
 
 
 
 
 
 
 RESPONSIBILITIES:
 
 
 
 - Manage operational expenses effectively while conducting regular inventory spot checks to minimize losses and deviations.
 
 
 - Greet customers, offer assistance, and ensure their needs and complaints are addressed promptly and with high-quality customer service standards, fostering customer loyalty.
 
 
 - Ensure clear communication of systems, procedures, and programs to relevant stakeholders, while overseeing equipment and facility maintenance.
 
 
 - Monitor financial performance closely and maintain proper cash handling procedures in accordance with company policies.
 
 
 - Support in budget preparation, review processes, and finalize operational requirements as needed. Manage the annual allocated budget by monitoring expenditures within set limits, optimizing and reducing costs where possible, and reporting variances versus the budget.
 
 
 - Develop and implement an operations guide aimed at streamlining procedures and enhancing operational efficiency across all departments.
 
 
 - Collaborate with relevant stakeholders to enhance brand performance and customer experience. - Handle the processing of requirements from ministries and authorities to ensure compliance with local laws and regulations, ensuring business continuity. Oversee the shop&rsquo;s image, ensuring compliance with brand standards by verifying and maintaining the cleanliness, display, and upkeep of the shop, including windows, cash areas, and stock rooms.
 
 
 - Detect, anticipate, and regularly provide feedback on customers' needs, market trends, and competitors' activities in the region or market.
 
 
 - Ensure a smooth and efficient receiving process for items/shipments and monitor all inventory activities such as cycle counts and stock movements, including transfers between shops, transfers to/from warehouses, damaged items, and returns.
 
 
 - Analyze hourly, daily, and weekly sales performance, monitor selling items, identify missing sizes/items, and manage collection rotation in coordination with relevant stakeholders. Identify replenishment needs, place accurate orders, achieve stock performance objectives, and maximize sales and sellout.
 
 
 - Prepare the staff schedule based on budgeted hours, visitor traffic, daily sales targets, events, and operational needs such as shipments and stock counts. Ensure effective communication of sales plans and set daily and hourly targets for the shop/department team.
 
 
 - Recruit, train, motivate, and evaluate the team to ensure that the department has the necessary skill base, and that staff are optimally motivated and enabled to maximize their potential and contribution to the company. Conduct Japanese meetings regularly to keep the staff informed and engaged.
 
 
 
 
 
 
 EXPERIENCE:
 
 
 
 - Six to eight years of experience within F&amp;A Operations, or a similar role.
 
 
 - Three years of experience in a managerial role.
 
 
 
 
 
 
 Azadea Group is an Equal Employment Employer
 
 &ndash; All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws.
 
</div>

Multi Unit Manager

Bespoke Professionals

A well-established hospitality group is looking for a General Manager with strong F&amp;B leadership experience. The ideal candidate will have a proven track record running restaurants, caf&eacute;s, or multi-unit operations, with the ability to drive performance, build high-standard service culture, and manage daily operations smoothly.Key responsibilities:<ul><li>Leading overall operations across front-of-house and back-of-house.</li><li>Managing staff performance, scheduling, training, and development.</li><li>Overseeing food quality, service standards, and customer experience.</li><li>Monitoring budgets, P&amp;L, cost control, inventory, and procurement.</li><li>Implementing operational systems and procedures to maximise efficiency.</li><li>Working closely with owners on strategy, targets, and growth plans.</li><li>Handling audits, hygiene standards, and compliance.</li><li>Leading marketing activations and driving revenue KPIs.</li></ul>Requirements:<ul><li>Minimum 5 years of management experience specifically within F&amp;B.</li><li>Strong understanding of restaurant operations and service standards.</li><li>Proven ability to lead teams and improve performance.</li><li>Solid financial understanding (P&amp;L, cost control, forecasting).</li><li>Excellent communication and problem-solving skills.</li><li>Must be currently working or have previously worked in F&amp;B management.</li></ul>Preferred:<ul><li>Experience managing multiple outlets or high-volume operations.</li><li>Background in premium dining, caf&eacute;s, or franchise environments.</li></ul>Job Types: Full-time, Permanent, ContractApplication Question(s):<ul><li>How many years of experience do you have in F&amp;B management?</li><li>What types of outlets have you managed?</li><li>What are your salary expectations?</li><li>What is your notice period?</li><li>Have you managed teams of 20+ staff before?</li></ul>

General Manager - F&B

One Eleven Holding

The F&amp;B Operations Manager will spearhead the development and execution of our dynamic F&amp;B portfolio. In this pivotal role, he/she will be instrumental in shaping the future of our culinary offerings, from meticulous pre-opening planning to the seamless delivery of exceptional guest experiences.Essential Duties &amp; Responsibilities:Pre-Opening:&middot; Oversee the pre-opening process for new restaurants, ensuring adherence to brand standards, operational efficiency, and budget targets&middot; Recruit, train, and onboard new staff, fostering a positive and collaborative team environment.&middot; Develop and implement operational procedures and training manuals.Financial Planning &amp; Forecasting:&middot; Develop and implement annual and quarterly budgets for each restaurant, including labor,food cost, beverage cost, and other operating expenses.&middot; Monitor actual performance against budgets and identify areas for cost savings or revenue growth.&middot; Create sales forecasts and adjust operational plans based on anticipated demand.&middot; Partner with the finance team to analyze financial data and develop strategies to improve profitability.&middot; Manage capital expenditure budgets for equipment and maintenance needs.Operations Management:&middot; Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and drive profitability.&middot; Ensure compliance with all food safety and sanitation regulations.&middot; Manage inventory and procurement, optimizing costs and maintaining quality standards.&middot; Work with the corporate team to develop and implement new initiatives and policies.Staff Management:&middot; Lead and motivate teams to deliver exceptional guest service while maintaining cost control and brand consistency.&middot; Conduct performance reviews and provide ongoing coaching and development to team members.&middot; Identify and implement strategies to improve staff retention and reduce turnover.Guest Experience:&middot; Create a warm and welcoming atmosphere for guests, exceeding their expectations at every touchpoint.&middot; Proactively resolve guest complaints and address any concerns in a timely and professional manner.&middot; Track and analyze guest feedback to identify opportunities for improvement.Physical Requirements:&middot; Ability to stand and walk for extended periods of time, often throughout a full shift.&middot; Ability to lift, carry, push, and pull up to 50 pounds occasionally, and up to 20 pounds frequently.&middot; Ability to reach, bend, stoop, twist, and kneel to access inventory, equipment, and work areas.&middot; Ability to work in a fast-paced environment with frequent exposure to noise, heat, and fumes.&middot; Ability to visually inspect food and beverage products for quality and safety.Qualifications&middot; Minimum 5 years' experience in a supervisory role within the F&amp;B industry, ideally in a multi-unit chain.&middot; Proven track record of exceeding operational targets and driving profitability.&middot; Strong leadership and team management skills, with the ability to motivate and coach staff.&middot; Excellent communication and interpersonal skills, with the ability to build relationships with team members and guests.&middot; Proficient in food safety and sanitation regulations.&middot; Ability to work independently and as part of a team in a fast-paced environment.&middot; Strong analytical and problem-solving skills.Job Type: Full-time

OPERATIONS MANAGER

ANG Holdings WLL

Call Center ManagerWe are hiring an experienced Call Center Manager with a solid background in managing call center operations within the F&amp;B / Hospitality sector.Requirements:<ul><li>Must be currently in Bahrain</li><li>Minimum 5&ndash;10 years of experience in call center operations</li><li>At least 4&ndash;5 years in the same field (F&amp;B / restaurants / delivery operations)</li><li>Proven experience in handling:</li><li>Multi-branch order management</li><li>Customer complaints &amp; service recovery</li><li>Aggregators (Talabat, Jahez, Careem, etc.)</li><li>Call center KPIs, queue handling, and workforce management</li><li>Strong leadership skills and ability to manage a large team</li><li>Excellent analytical &amp; reporting skills</li><li>Ability to improve efficiency, reduce errors, and enhance service quality</li></ul>Only shortlisted candidates will be contacted. We Offer:<ul><li>Competitive salary</li><li>Career growth opportunities</li></ul>To Apply: Send your CV to: hr@pastaexpressgroup.comJob Type: Full-timeWork Location: In person

Call Center Manager

Nordic Holdings

willing to work immediatelyhotel experienceA. Cost Monitoring &amp; Tracking<ul><li>Record and track all project-related expenses, materials, and labor costs.</li><li>Update cost databases and spreadsheets on a daily or weekly basis.</li><li>Assist in preparing cost summaries and financial status of ongoing projects.</li><li>Monitor budgets and compare actual spending against cost forecasts.</li></ul>B. Data Analysis &amp; Reporting<ul><li>Support in preparing monthly cost reports, variance analysis, and forecasts.</li><li>Identify deviations between planned and actual costs.</li><li>Highlight cost overruns or potential savings to the Cost Control Manager.</li><li>Assist in preparing dashboards and KPI reports.</li></ul>C. Documentation &amp; Verification<ul><li>Verify supplier invoices, timesheets, purchase orders, and subcontractor bills.</li><li>Ensure all cost-related documents are complete and aligned with contracts.</li><li>Coordinate with procurement and site teams for material receipts and approvals.</li></ul>D. Budgeting &amp; Forecasting<ul><li>Assist in preparing project budgets and cost plans.</li><li>Update budget revisions as instructed.</li><li>Support in evaluating new BOQs, unit rates, and material cost changes.</li></ul>E. Coordination &amp; Communication<ul><li>Liaise with site teams, procurement, engineering, and finance department.</li><li>Follow up on missing documents, approvals, and clarifications.</li><li>Support in preparing reports for management review meetings.</li></ul>F. Compliance &amp; Control<ul><li>Ensure adherence to company cost control procedures and policies.</li><li>Maintain accurate and organized cost records.</li><li>Assist in internal audits and inventory checks.</li></ul>Job Type: Full-time

Assistant cost control

Ramada by Wyndham Bahrain

<div><h1 class="jobSectionHeader">SUMMARY</h1>
The Executive Housekeeper is responsible for the hotel&rsquo;s commercial, quality and people performance in Housekeeping department. The incumbent will combine strategic thought and planning which will enhance the growth and profitability of the department.
The Executive Housekeeper will ensure to deliver the following business objectives subject to the budget and annual targets: departmental cost, guest satisfaction score (OSAT), quality audit score (QA), employee engagement and departmental Health &amp; Safety audit compliance.
KEY RESPONSIBILITIES<ul><li>
Ensures the highest possible standard of cleanliness and standards of all guest rooms and public areas.</li><li>
Ensured 100% compliance with brand standards.</li><li>
Managing the payroll, linen and other departmental costs in accordance of business demand and departmental budget.</li><li>
Carries out monthly linen inventory.</li><li>
Continuously evolve / improve departmental SOPs and productivity of the department.</li><li>
Schedule&rsquo;s routine inspections of all housekeeping areas (rooms and public) by/with the Assistant Executive Housekeeper and Housekeeping Supervisors to ensure that the furnishing, facilities and equipment are clean and in good repair.</li><li>
Supervises outside contractors to ensure contractual compliance.</li><li>
Ensures service standards are consistently reviewed and monitored, and in compliance with Wyndham brand standards and 3rd party inspection standards.</li><li>
Ensures departmental health and safety compliance.</li><li>
Maintains appropriate standards for dress, hygiene, uniforms, appearance, and conduct of housekeeping team members.</li><li>
Is responsible for all flower arrangements placed in the public areas and rooms.</li><li>
Ensures that all daily VIP rooms, special request rooms long stay guest for arrivals are inspected personally.</li><li>
Implementing assigned task during emergencies such as fire, power failure and natural disaster.</li><li>
Liaises with the hotels contracted company for pest control to ensure that an effective program is instituted and supervised.</li><li>
Ensure all guests and internal stakeholders receive prompt and courteous service.</li><li>
Inspects guest and public areas on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good repair.</li><li>
Manages spring cleaning schedules and follow up on all machinery linked to Housekeeping/Laundry.</li><li>
Makes recommendations regarding the upkeep of furnishings, facilities, and equipment, ensuring they are clean and in good repair.</li><li>
Informs other departments of the housekeeping matters that concern them, particularly the Engineering, Front Office, and the Food and Beverage Department. Maintains open channels of communication with other Department Heads and the Operations Manager/Director of Operations/ Executive Assistant Manager/General Manager.</li><li>
Responsible for effective People leadership of the housekeeping team, involving recruitment and onboarding of new team members, driving team member engagement, coaching, training, continuous performance management (regular 1:1 conversations), and managing employee relations in conjunction with HR.</li><li>
To conduct or chair regular communication meetings with team(s) and actively participate in relevant business meetings to facilitate effective communication.</li><li>
Acting as a role model for the Count On me Service culture.</li></ul>
<div><h2 class="jobSectionHeader">Experience Needed</h2><h1 class="jobSectionHeader">
KEY COMPETENCIES</h1>
Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:<ul><li>
Excellent communication</li><li>
Operations Management</li><li>
Leadership</li><li>
Business Acumen</li><li>
Exceptional service delivery</li><li>
Attention to detail</li><li>
Planning &amp; organisation</li><li>
Teamwork</li><li>
Ability to work in a multi-tasking and multi-cultural environment</li><li>
Self-motivation</li><li>
Flexibility</li></ul><h1 class="jobSectionHeader">
BACKGROUND</h1><ul><li>
Minimum 1.5 years&rsquo; experience as an Assistant Housekeeper Manager/ Executive Housekeeper within a similar-sized hotel</li><li>
Experience from a international hotel brand is an advantage</li><li>
Proficiency in Opera Cloud</li><li>
Diploma or vocational training in hospitality is an advantage</li></ul></div>
<div><h2 class="jobSectionHeader">Required Skills</h2><h3 class="jobSectionHeader">
Tools</h3>
Opera PMS<h3 class="jobSectionHeader">
General skills</h3>
Housekeeping Management, People leadership</div>
<div><h2 class="jobSectionHeader">Values</h2>
Integrity, Accountability, Leadership, Fun, Continuous learning</div>
<div><h2 class="jobSectionHeader">Benefits</h2>
Incentive plans, Learning &amp; development programmes, Career development</div></div>

Executive Housekeeper

Job Vacancy: Training Manager &ndash; Restaurant Industry (Bahrain Only)We are looking for a highly skilled and experienced Training Manager to lead and elevate employee development across our restaurant group. The ideal candidate is someone with deep knowledge of restaurant operations, strong training background, and the ability to build structured programs that enhance quality, safety, and service excellence.Key Responsibilities:<ul><li>Design and implement structured training programs for front of house &amp; back of house teams.</li><li>Conduct orientation, service standards training, food handling &amp; hygiene training, and soft skills development.</li><li>Deliver regular training sessions covering customer service, product knowledge, grooming, and operational SOPs.</li><li>Evaluate staff performance and identify training gaps across all outlets.</li><li>Collaborate with Operations &amp; Quality teams to maintain consistent brand standards.</li><li>Prepare monthly training calendars and submit training reports to management.</li><li>Ensure compliance with food safety, health &amp; safety, and quality control requirements.</li></ul>Required Qualifications &amp; Experience:<ul><li>Minimum 6 years of experience in training within the restaurant/F&amp;B sector (mandatory).</li><li>Must be currently residing in Bahrain (local recruitment only).</li><li>Strong understanding of restaurant operations, service standards, food safety procedures, and quality control.</li><li>Preferably certified in one or more of the following:</li><li>HACCP Certification</li><li>ISO / Quality Control Courses</li><li>Health &amp; Safety Training (Level 2 or 3)</li><li>Train-the-Trainer (TTT) / Professional Training Certifications</li><li>Customer Service Excellence Courses</li><li>Ability to design training materials, SOPs, and manuals in a professional format.</li><li>Excellent communication, coaching, and leadership skills.</li><li>Strong personality, able to handle multi-branch training and work under pressure.</li></ul>Location: BahrainPlease send your updated CV to: hr@pastaexpressgroup.comJob Type: Full-timePay: BD500.000 - BD800.000 per monthWork Location: In person

Training Manager – Restaurant Industry (Bahrain Only)

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