customer support representative Jobs in Lahore

customer support representative

business development specialist Jobs in Lahore

business development specialist

network engineer

credentialing specialist

customer success specialist Jobs in Lahore

customer success specialist

network support specialist

Interact Global

Role OverviewWe are seeking a skilled and detail-oriented IT Support &amp; Network Specialist to manage and troubleshoot our desktop, server, and networking environments. The ideal candidate will have hands-on experience with Windows, Mac, and Linux systems, as well as strong knowledge of networking fundamentals. Experience with Vicidial (VoIP) will be considered a plusKey Responsibilities<ul><li>Provide comprehensive desktop support for hardware, software, and peripherals across Windows and Mac environments.</li><li>Troubleshoot and manage Windows Server environments, including Active Directory and file shares.</li><li>Support and maintain Linux systems at a basic user level (file management, system commands).</li><li>Ensure stable network performance by configuring and troubleshooting switches, routers, firewalls, and wireless access points.</li><li>Respond to IT support tickets promptly, resolving desktop, networking, and configuration issues.</li><li>Participate in network setup, cabling, configuration, and periodic system upgrades.</li><li>Document IT processes, procedures, and create user guides for training purposes.</li><li>Collaborate with IT team members on projects aimed at improving system performance, scalability, and security.</li><li>Knowledge of Vicidial (VoIP) is a plus.</li></ul>Qualifications<ul><li>Strong understanding of networking fundamentals: TCP/IP, DNS, DHCP, LAN/WAN, firewalls.</li><li>Experience managing Windows Server (user accounts, network shares).</li><li>Familiarity with Linux systems at a user level (basic commands, package installation).</li><li>Proven expertise in desktop support and hardware/software troubleshooting.</li><li>Knowledge of network security practices and monitoring tools.</li><li>Ability to explain technical concepts to non-technical users.</li><li>Strong organizational and multitasking skills.</li><li>Ability to work independently and collaboratively within a team.</li></ul>Perks &amp; Benefits<ul><li>Competitive base salary upto 150K with Increment Plans</li><li>Paid public/national holidays.</li><li>Paid annual, paternity, and bereavement leave.</li><li>Supportive and career-focused workplace culture.</li></ul>Location: Wapda Town Phase 1Shift Timing: Night Shift (5:30 PM &ndash; 2:30 AM)Work Schedule: Monday to Friday (Weekends Off)Job Type: Full-timePay: Rs90,000.00 - Rs150,000.00 per monthWork Location: In person

IT Support & Networking Specialists

The Techno Studio UK

Job description :IT GENICS is looking for a talented and dedicated Network and Support Engineer to join our team. In this role, you'll be the backbone of our technical operations, ensuring our network infrastructure is stable, secure, and high-performing. You'll also provide essential technical support to our employees, solving problems quickly and efficiently to keep our business running smoothly.Responsibilities:Manage and maintain our network infrastructure, including routers, switches, firewalls, and VPNs.Troubleshoot and resolve network-related issues, ensuring minimal downtime.Provide technical support to employees for a wide range of hardware and software issues, both in-person and remotely.Monitor network performance and security to identify and address potential threats or bottlenecks.Install, configure, and upgrade new network equipment and software.Create and maintain detailed documentation of network configurations and support procedures.Manage Inventory Maintain Proper IT Asset Inventory and proper documentationQualificationsProven 2 years experience as a Network Engineer, IT Support Specialist, or similar role.Strong knowledge of networking concepts (TCP/IP, DNS, DHCP, etc.).Strong knowledge of TP Link, Mikrotik Router board (TP Link Omada System, Mikrotik Load Balancing, Auto Failover ).Experience with network equipment from major vendors like Cisco, Juniper, or Fortinet.Familiarity with various operating systems (Windows, macOS, Linux).Excellent problem-solving skills and the ability to work independently or as part of a team.Strong communication skills and a patient, user-friendly approach to support.Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Network and Support Engineer

PAC College Private Limited

Job description:Requirements:Location: LahoreSalary: 40,000/- + Benefits as per Organizational policyTerms of Employment: Full TimeStart date: As soon as possibleEducation: Bachelor's degree in computer science, Information Technology or IT certification or related fieldExperience:Minimum 2 years in a similar networking/IT support role.Requirements:&middot; Bachelor&rsquo;s degree in computer science, Information Technology,Or related field in any discipline with IT Diploma or Certification&middot; Strong knowledge of networking concepts (IP addressing, subnetting, DNS, DHCP, etc.).&middot; Hands-on experience with routers, switches, firewalls, and wireless technologies.&middot; Familiarity with Windows OS, and basic server operations.&middot; Excellent problem-solving skills and ability to work independently.&middot; Good communication and interpersonal skills.Job description<ul><li>Provide daily support for networking issues including LAN/WAN, switches, routers, firewalls, and wireless devices.</li><li>Monitor network performance and ensure system availability and reliability.</li><li>Install, configure, and support network hardware and software.</li><li>Manage user accounts, access control, and email configuration.</li><li>Provide technical support to staff for hardware/software issues (PCs, printers, scanners, etc.).</li><li>Maintain and update IT documentation, including network diagrams and asset inventories.</li><li>Coordinate with vendors for procurement and maintenance of IT equipment.</li><li>Ensure data backup systems are functioning and conduct periodic tests.</li><li>Monitor and manage antivirus and endpoint security across all devices.</li><li>Assist in IT-related project implementation and system upgrades.</li><li>Ensure compliance with IT policies and procedures.</li></ul>Job Type: Full-timePay: Up to Rs40,000.00 per monthWork Location: In person

Computer Network and Troubleshooting Support Executive

Private Clinic Location

<ul><li>Install, configure, and maintain network hardware and software, including routers, switches, firewalls, and wireless access points.</li><li>Monitor network performance and troubleshoot issues to ensure minimal downtime.</li><li>Manage user access controls and permissions to maintain network security.</li><li>Implement and maintain network security protocols, including firewalls, VPNs, and intrusion detection systems.</li><li>Perform regular network backups and disaster recovery operations.</li><li>Collaborate with IT staff to support infrastructure upgrades and system improvements.</li><li>Maintain documentation of network configurations, changes, and procedures.</li><li>Provide technical support and training to staff regarding network use and security.</li><li>Stay updated with the latest industry trends, technologies, and best practices.</li><li>Proven experience as a Network Administrator or similar role.</li><li>Strong understanding of network infrastructure and protocols (TCP/IP, DNS, DHCP, VPN, VLANs).</li><li>Experience with network security practices and tools.</li><li>Familiarity with network monitoring and diagnostic tools.</li><li>Relevant certifications (e.g., CCNA, CompTIA Network+, Microsoft Certified Solutions Expert) are a plus.</li></ul>Job Type: Full-timePay: From Rs45,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Networking: 3 years (Preferred)</li></ul>License/Certification:<ul><li>CCNA (Preferred)</li></ul>Location:<ul><li>Lahore Bahria Town (Preferred)</li></ul>Work Location: In person

System/Network Administrator

Imperial Resource Group, Global

Job Summary We are seeking a skilled and motivated Network Engineer to join our dynamic team. The ideal candidate will be responsible for designing, implementing, and maintaining our network infrastructure to ensure optimal performance and security. This role requires a strong understanding of various networking technologies and protocols, as well as the ability to troubleshoot complex issues. The Network Engineer will work closely with cross-functional teams to support our organization's IT needs.Duties<ul><li>Design and implement network solutions that meet business requirements.</li><li>Manage and maintain network infrastructure, including routers, switches, firewalls, and VPNs.</li><li>Configure and support remote access software to facilitate secure connections for remote users.</li><li>Monitor network performance and troubleshoot issues using various diagnostic tools.</li><li>Ensure the security of the network by implementing best practices for firewall configurations and access controls.</li><li>Collaborate with development teams throughout the Software Development Life Cycle (SDLC) to ensure network compatibility.</li><li>Utilize shell scripting for automation of repetitive tasks and improve efficiency in network management.</li><li>Maintain documentation related to network configurations, procedures, and policies.</li></ul>Experience<ul><li>Bachelor&rsquo;s degree in Computer Science or a related field is preferred.</li><li>Candidate must have at least five years of Proven experience in network administration and support.</li><li>Familiarity with AWS services and their integration into existing networks is a plus.</li><li>Proficiency in FTP/SFTP protocols for secure file transfers.</li><li>Strong knowledge of VPN technologies for secure remote access solutions.</li><li>Experience with network infrastructure design and implementation.</li><li>Excellent problem-solving skills and attention to detail.</li><li>Ability to work independently as well as collaboratively within a team environment.</li></ul>Required Skills and Qualification:<ul><li>Education: Bachelor's degree in Computer Science, Information Technology, or related field.</li><li>Certifications: Relevant certifications like Cisco CCNA/CCNP, CompTIA Network+, Juniper Networks Certified Specialist, or AWS Certified Networking.</li><li>Technical Skills:</li><li>Deep understanding of network protocols such as TCP/IP, OSPF, BGP, and MPLS.</li><li>Proficiency in configuring and managing routers, switches, firewalls, and load balancers (e.g., Cisco, Juniper, Palo Alto).</li><li>Experience with network monitoring tools (e.g., Wireshark, SolarWinds).</li><li>Knowledge of network security practices and technologies (e.g., VPN, IPS/IDS).</li><li>Familiarity with cloud-based networking (AWS, Azure, GCP) and SDN technologies.</li><li>Soft Skills:</li><li>Strong problem-solving and analytical skills.</li><li>Excellent communication and documentation abilities.</li><li>Ability to work in a team and lead network-related projects.</li></ul>If you are passionate about networking technologies and eager to contribute to a forward-thinking organization, we encourage you to apply for this exciting opportunity.Job Type: Full-timePay: Rs50,000.00 - Rs200,000.00 per monthWork Location: On the road

Network Systems Engineer

C Square Consulting (Pvt.) Ltd

Company DescriptionC Square (Pvt) Limited is a customer experience market leader, providing customer engagement solutions using conventional, traditional and digital channels integrated by AI and Genesys platform.Requirements:<ul><li>Minimum 1 year of experience in a related role.</li><li>Strong knowledge of VoIP and/or SIP technologies.</li><li>Proficiency in Linux OS (Fedora based); experience with Dockers and Kubernetes is a plus.</li><li>Hands-on experience with solutions with omni-channel capabilities (Genesys experience is a plus).</li><li>Proficiency in troubleshooting tools like Wireshark, tcpdump, etc.</li><li>Sound understanding of Networking concepts.</li><li>Knowledge of databases like MSSQL and Oracle, including query building.</li><li>Strong troubleshooting skills and a problem-solving mindset.</li><li>Excellent communication skills with prior experience in client support.</li><li>Basic programming knowledge for troubleshooting purposes.</li></ul>Key Responsibilities:<ul><li>Handle tickets on the Ticket Portal and resolve client issues efficiently.</li><li>Diagnose and troubleshoot technical problems.</li><li>Coordinate with relevant teams internally to ensure seamless operations.</li><li>Collaborate with client business and IT teams to understand and address issues and requirements.</li><li>Implement RFCs and lead projects.</li><li>Perform on-site visits for support and implementation as needed.</li><li>Share knowledge within the team to foster collective growth.</li></ul>Job Type: Full-timeWork Location: In person

Support Engineer

Islamic Aid

Role OverviewThe Communications and Community Engagement Specialist will be employed by Islamic Aid, a UK-based development agency systems-based approach to strengthening public institutions through the innovative ELEVATUM&trade; Framework (https://bit.ly/elevatum-Ver-1-3). Islamic Aid has established a landmark partnership with the Government of Punjab, marking Pakistan's history's largest public-private partnership in child health, with a historic $100 million match-funding commitment approved in the 2025-26 budget, potentially totalling $125 million including Islamic Aid's co-investment. This collaboration encompasses the existing Children's Hospital Lahore - the world's second-largest paediatric facility serving over 1.3 million vulnerable children annually - the University of Child Health Sciences, the newly planned 1,000-bed super-speciality children's hospital in LDA City, and the Institute of Genetics and Rare Diseases, along with its associated 250-bed super-speciality hospital. These initiatives embed reform in education, research, and care, transforming fragmented compassion into measurable, scalable impact across health and beyond.In this hands-on role, the specialist will play a pivotal role in the newly established Communications and Community Engagement Unit (CCEU) at The Children&rsquo;s Hospital Lahore (CHL), a constituent institution of the University of Child Health Sciences (UCHS). This position is integral to bridging the perception gap between the hospital's extraordinary contributions and public understanding, as outlined in the Implementation Plan for the CCEU. Rooted in the ELEVATUM&trade; Framework, which emphasises strengthening public institutions through transparency, trust, and community involvement, the specialist will actively lead efforts to showcase CHL's impact, foster donor relationships, and enhance caregiver experiences.This is a 12-month pilot role, fully funded by Islamic Aid, with potential for extension based on demonstrated impact. The ideal candidate is an exceptional storyteller with a proven ability to craft compelling narratives that inspire action and change perceptions. They must possess a robust network of contacts in key sectors, including media, philanthropy, government, and community organisations in Pakistan and internationally, to amplify the hospital's visibility and secure strategic partnerships. As a hands-on role, the specialist will directly create content, manage digital platforms, capture photographs and videos, and engage with stakeholders on the ground.Key Responsibilities<ul><li>Institutional Branding and Visibility: Develop and execute storytelling strategies to highlight CHL's milestones, innovations, and human impact stories through digital platforms, media relations, and internal channels. Hands-on tasks include capturing high-quality photographs and videos, producing content such as videos, articles, and social media campaigns that position CHL as a flagship of paediatric care in Pakistan.</li><li>Donor and Community Engagement: Build transparent reporting systems and create engaging narratives to mobilise philanthropic support and cultivate a culture of community-backed healthcare. Leverage your strong network to connect with potential donors, influencers, and stakeholders, supporting Islamic Aid's fundraising efforts while turning passive beneficiaries into active advocates. This involves direct fieldwork, such as organising community events and zakat mobilisation drives.</li><li>Crisis Communication and Media Relations: Establish proactive and reactive systems for handling media inquiries, managing misinformation, and safeguarding the institution's reputation during high-risk moments. Utilise your contacts in media and policy circles to ensure balanced coverage and rapid response, including on-site monitoring and real-time content creation.</li><li>Caregiver Communication: Enhance patient and caregiver experiences by implementing clear, multilingual information systems, including WhatsApp helplines, feedback mechanisms, and personal interactions at key contact points. Craft empathetic stories that contextualise challenges and celebrate successes to build trust, with hands-on involvement in designing and testing these systems.</li><li>Public Health Education: Design and deliver culturally adapted campaigns on child health, hygiene, nutrition, immunisation, and preventive practices, tailored for low-literacy communities. Draw on your storytelling expertise to make complex information accessible and inspiring, including creating visual content like infographics, videos, and photographs.</li></ul>Expected ImpactTo ensure measurable outcomes aligned with the Implementation Plan and ELEVATUM&trade; Framework (https://bit.ly/elevatum-Ver-1-3), the specialist will aim to achieve broad objectives during the 12-month pilot, including:<ul><li>Substantially broaden public awareness in every possible way about all aspects of the work of the Children's Hospital Lahore, the University of Child Health Sciences, and Islamic Aid, encompassing digital channels, media outreach, community events, and stakeholder partnerships to foster deeper engagement and understanding.</li><li>Forge meaningful new partnerships through networks, for instance with philanthropic foundations or media outlets, to expand support and collaboration.</li><li>Markedly improve caregiver satisfaction through targeted communication initiatives, as evidenced by feedback mechanisms.</li><li>Significantly boost social media engagement, encompassing likes, shares, and comments, monitored via analytics tools.</li><li>Actively participate in mid-term reviews (months 7-8) and year-end evaluations (months 11-12) by supplying relevant data on these metrics and adapting strategies accordingly.</li></ul>Required Qualifications and Skills<ul><li>Education and Experience: A bachelor's degree in communications, journalism, public relations, or a related field, with at least 5 years of experience in communications or community engagement roles, preferably in healthcare, NGOs, or public institutions. Experience in Pakistan's public health sector or similar contexts is highly desirable, including hands-on work in faith-inspired communications or zakat mobilisation.</li><li>Storytelling Expertise: Demonstrated excellence as a storyteller, with a portfolio of work showcasing narrative-driven content that has driven engagement, changed perceptions, or mobilised support. Ability to weave human stories&mdash;such as those of nurses, caregivers, and children&mdash;into powerful, dignity-affirming messages aligned with the ELEVATUM&trade; pillars. Must have a very good eye for photography, videos, and creative content creation.</li><li>Network and Influence: A very strong network of contacts in places that matter, including national and international media outlets, philanthropic foundations, government bodies, and community leaders. Proven track record of leveraging these connections to achieve organisational goals, such as securing partnerships or media coverage.</li><li>Technical and Soft Skills: Expert-level proficiency in new technologies, including digital and social media platforms (e.g., Instagram, Twitter/X, YouTube), video editing software (e.g., Adobe Premiere, Final Cut Pro), photography tools, and emerging tools like AI for analytics or sentiment analysis on social media. Excellent written and verbal communication skills in English and Urdu (additional languages like Punjabi are an advantage). Strong interpersonal skills, cultural sensitivity, and the ability to work collaboratively in a high-pressure environment.</li><li>Personal Attributes: Passionate about public health and institutional reform, with a commitment to ethical storytelling that honours dignity and transparency. Adaptable, resilient, and able to thrive in a pilot programme setting, contributing to mid-term reviews and evaluations. Hands-on approach with a creative mindset for visual storytelling.</li></ul>We encourage applications from diverse backgrounds, including women and ethnic minorities, to reflect the communities we serve.Reporting and LocationThe specialist will report to the Chairman of Islamic Aid, in close colloboration with the CHL/UCHS. The role is based at the Children's Hospital, Lahore, Pakistan, with occasional travel for outreach and networking.Job Type: Full-timePay: Rs150,000.00 - Rs250,000.00 per monthWork Location: In person

Communications and Engagement Specialist (based at the Children's Hospital, Lahore)

Explore 1598+ Network support specialist in Lahore this October. Find roles across top companies and apply now to boost your career.