customer service representative Jobs in Lahore

customer service representative

customer support representative Jobs in Lahore

customer support representative

customer support executive Jobs in Lahore

customer support executive

customer support associate Jobs in Lahore

customer support associate

integration support engineer Jobs in Lahore

integration support engineer

it support specialist

Switzel International

Job Title: IT Administrator &amp; TechnicianJob Location: Dha Phase 8, LahoreJob Type: On-Site, Full TimeSwitzel International is an International Construction Modeling company having its regional office in Lahore. We are startup our new office looking for an IT Administrator who is familiar with managing Local Server, Routers, Access Points, IT Asset manegemnt and buying, Troubleshoot IT Issues on Netwrok, Install Windows and Software Specially Crack versions and new Software installations. Taking care of CCTV camera and Biometric Machine. Yet we have small team to increase late ron to manage this team IT related queries and support in buying assets.Key Duties and Responsibilities<ul><li>Network &amp; Server Management: Monitoring, maintaining, and configuring servers, routers, switches, and firewalls.</li><li>System Maintenance: Installing and updating operating systems (Windows/Linux/macOS), software, and hardware.</li><li>User Support &amp; Access: Managing user accounts and permissions (e.g., Active Directory) and providing technical support to staff.</li><li>Security &amp; Data Protection: Implementing security protocols, patching systems, and managing data backups and recovery.</li><li>Troubleshooting: Diagnosing and resolving hardware, software, and network issues.</li><li>Technical Support: Providing IT support to employees, resolving hardware/software issues, and troubleshooting network connectivity problems.</li><li>Security &amp; Maintenance: Installing/upgrading software and hardware, performing security updates, and implementing daily backups to ensure data integrity.</li><li>Asset Management: Maintaining inventory of IT equipment, managing software licenses, and dealing with vendors for procurement.</li><li>System Monitoring: Monitoring network performance to prevent issues and ensure 100% uptime</li></ul>Required Qualifications and Skills<ul><li>Education: Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>Experience: 1&ndash;2 years minimum in system or network administration.</li><li>Technical Skills: Proficiency in Windows Server/desktop, Linux, network protocols (TCP/IP), and cloud services.</li></ul>Pay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

IT Administrator & Technician

Motive

<div><div>Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.</div><div>
Location: PK - Lahore (On-Site)( Timing 6pm-3am)

Job Type: Full-Time

Who We Are:

Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more. Motive serves more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery.

 Motive is proud to be a Forbes Cloud 100 company and a 2020 Career-Launching Company by Wealthfront.
<h4 class="jobSectionHeader">
Job Description:</h4>

As an integral member of our dynamic team, the IT Support Engineer holds the pivotal responsibility of championing end-user satisfaction through adept IT support. Tasked with monitoring and maintaining our company's computer systems, the IT Support Engineer performs hardware and software installations and elevates our technological prowess by tackling logical, analytical, and technical challenges independently and through collaborative efforts with internal teams and valued vendor partnerships. 


Role Overview

We are looking for a skilled and customer-focused IT Support Engineer who can deliver high-quality technical support across endpoint systems, SaaS applications, and core IT services. This role requires hands-on experience with MacOS, Windows, and Linux environments, strong troubleshooting abilities, and the capability to support users both onsite and remotely. The ideal candidate will also have exposure to modern IT operations, including MDM platforms, ticketing systems, cloud productivity tools, and emerging AI-driven support workflows 


What You&rsquo;ll Do 
<ul>
<li>Provide end-to-end IT support across MacOS, Windows, and Linux environments, including mass OS installations, upgrades, and configurations</li>
<li>Manage employee onboarding and offboarding (onsite and remote), covering device provisioning and MDM enrolment</li>
<li>Provide IT Support for MDM platforms such as Kandji and Microsoft Intune</li>
<li>Hands-on MacOS support and advanced troubleshooting for Windows OS issues</li>
<li>Support enterprise SaaS tools including Google Workspace (G Suite), Okta, Salesforce, and collaboration platforms</li>
<li>Provide onsite support for office users and remote support via Jira tickets, email, and Slack</li>
<li>Maintain accurate IT asset inventory and device lifecycle records</li>
<li>Assist with basic network and infrastructure troubleshooting and maintain awareness of next-generation firewalls</li>
<li>Basic understanding of current AI trends and how AI can assist in IT support ticket management</li>
</ul>
What We&rsquo;re Looking For 
<ul>
<li>Bachelor&rsquo;s degree in Computer Science, Engineering, or equivalent practical experience</li>
<li>1&ndash;6 years of IT support experience in a corporate or fast-paced environment</li>
<li>Strong working knowledge of MacOS and Windows, with basic Linux familiarity</li>
<li>Hands-on experience with MDM solutions (Kandji, Microsoft Intune, or similar)</li>
<li>Solid understanding of ticketing systems such as Jira Service Management</li>
<li>Practical experience supporting GWS, SSO, CRM, VoIP and other SaaS applications</li>
<li>Good foundational knowledge of networking concepts (TCP/IP, DNS, DHCP, VPNs) and general infrastructure</li>
<li>Awareness of modern IT security concepts and tools, including next-generation firewalls</li>
<li>Understanding of how AI and automation are applied in IT support workflows</li>
<li>Strong communication and customer-handling skills with a problem-solving mindset</li>
<li>Flexibility to work varying hours or shifts when required</li>
<li>Relevant certifications (CCNA, Microsoft 365, etc.) and call-center IT support experience are a plus</li></ul></div><div> 
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here.

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.</div></div>

IT Support Engineer

Algo

<div>Job Responsibilities:

1. System Administration: Installing, configuring, and maintaining operating systems and software. Managing user accounts, permissions, and access controls. Monitoring system performance and ensuring uptime and reliability.

2. Network Management: Designing, implementing, and managing local and wide-area networks (LAN/WAN). Configuring routers, switches, firewalls, and other network devices. Ensuring network security and responding to security breaches.

3. Technical Support: Providing helpdesk support to resolve technical issues for end-users. Troubleshooting hardware and software problems. Assisting with the setup and configuration of new hardware and software.

4. Security Management: Implementing and maintaining security measures to protect data and systems. Monitoring for and responding to security incidents and vulnerabilities. Conducting regular security audits and risk assessments.

5. Data Management: Ensuring data integrity, backup, and recovery. Managing databases and data storage solutions. Implementing data privacy policies and compliance measures.

6. Project Management: Planning and executing IT projects. Managing timelines, resources, and budgets. Coordinating with other departments and stakeholders.

7. Training and Documentation: Providing training sessions for employees on new technologies and software. Creating and maintaining documentation for systems, processes, and procedures. Developing user manuals and guides.

8. Vendor Management: Coordinating with third-party vendors for procurement of hardware and software. 
9.Strategic Planning: Assessing current IT infrastructure and identifying areas for improvement. Planning for future technology needs and scalability. Aligning IT strategy with organizational goals and objectives.

10.Microsoft Tools: Expertise in Microsoft 365 Administration, Microsoft Exchange Online, SharePoint, OneDrive, Teams, Virtual Machines, Hypervisors

11. Hands on expertise in Design, deploy, and manage Azure infrastructure including:

a. Azure Virtual Machines (VMs)

b. Azure Active Directory / Entra ID

c. Virtual Networks (VNET), VPN, NSG, Firewalls

d. Storage Accounts, Azure Files, Blob Storage 
e. Azure Backup and Site Recovery 
f. Manage identity and access management (IAM), RBAC, and conditional access policies 
g. Implement security best practices including Defender for Cloud and Sentinel 
h. Automate deployments using ARM templates, Terraform, or Bicep 
i. Monitor and optimize performance, availability, and cost 
j. Support CI/CD pipelines and DevOps workflows. 


Qualifications Needed:

1. Bachelor&rsquo;s in computer science and equivalent degree

2. 4+ years of IT experience

3. Possess good knowledge of LAN/WAN, Routers, Firewalls

4. Strong analytical and troubleshooting skills

5. Good English communication skills (spoken and written)

6. Must be customer focused

7. Flexible to work in multiple Time Zones.</div>

Sr. IT Support Engineer

TCP Software

<div>TCP is committed to cultivating a diverse and inclusive team. However, we cannot sponsor visas for this role.
About TCP (TimeClock Plus):
For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. We recently embraced our new, refreshed brand which we feel fully embodies our commitment to innovation while also completing our first acquisition of Humanity, an industry-leading cloud-based scheduling platform. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook.
As a network administrator is responsible for maintaining all physical, virtual, and cloud networks that keep our organization and systems running and optimized. From maintaining network security to supervising network updates and sharing and coaching IT helpdesk peers, the network administrator is not only IT support but also the thread that connects all operations. Deep technological expertise with a wide range of LAN/WLAN/WAN/MAN, computer and server systems, peripheral hardware, and software is essential for the network administrator to excel in this role and help drive our organization forward.
Objectives of this Role<ul><li>
Manage all network design/optimizations, migrations, upgrades, implementations, and maintenance.</li><li>
Provide network support across the organization.</li><li>
Ensure network stability and resilience and maintain stable and consistent connectivity across all networks.</li><li>
Prepare, implement, and test disaster recovery procedures.</li></ul>
Responsibilities:<ul><li>
Manage all internal network infrastructure requirements; including switches, routers, firewalls, wireless access points, wireless controllers, structured cabling, phones, security cameras, physical access controls, and internet service providers.
</li><li>Manage physical and virtual server administration &amp; all associated tasks (ex: VPNs, security permissions, Users &amp; group policies, network Integrations, 2MFA).</li><li>
Assist in all physical and virtual server upgrades, patches, and vulnerability management.</li></ul><ul><li>
Assist in Azure cloud infrastructure footprint management, expansion, and integration.</li><li>
Research event-log warnings and errors; monitor resources to ensure that systems architecture components work together seamlessly.</li><li>
Consistently monitor &amp; troubleshoot performance, stability &amp; health of Cloud, data-center Infrastructure &amp; ISPs, using existing management tools and responding to hardware issues as they arise; help build, assess, and maintain new servers when needed.</li></ul><ul><li>
Coach, Mentor, and provide Tier 2 level support to Jr. peers, troubleshoot &amp; identify root causes.</li><li>
Perform routine checks and scheduled audits of all systems, including configuration backups.</li><li>
Recommend, evaluate, and implement system and security upgrades.
</li><li>Create, adjust, and maintain network user settings and permissions.
</li><li>Create &amp; assist in the network system&rsquo;s technical memory writing, standard operations procedures, manuals &amp; IT Policies.</li><li>
Act as an IT liaison to corporate and local offices, communicate network issues with peers, users, and management, leading troubleshooting issues &amp; outages, ensuring security through access controls, backups, and firewalls.</li><li>
Enforce and proactively correct all current structured cabling deficiencies, and design network architecture to easy expansions that are consistent with the standards and best practices.</li></ul>
Requirements<ul><li>
BS in Computer Science, Electronics, or other related field experience with 5 years minimum of experience with cisco CLI and enterprise network equipment.</li><li>
Virtual and Cloud networking concepts and computing infrastructures.</li><li>
Experience as a network engineer or network operations center agent with a high emphasis on performance and root cause analysis and monitoring tools.</li><li>
Effective communication skills for training and assisting users.</li></ul>
Preferred Qualifications:<ul><li>
Desire certification: Cisco CCNA or CCNP or CCNE, CompTIA+/Security+/Network+.</li></ul>
Benefits<ul><li>
Competitive salary</li><li>
PTO and Sick leaves</li><li>
In-Patient Health insurance</li><li>
Provident fund and EOBI</li><li>
The work/life set up you need to be successful.</li><li>
A creative, collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skill set and create outstanding results</li><li>
The chance to make a genuine impact on the company&rsquo;s growth</li><li>
Plenty of challenging work and the opportunity to stretch yourself</li><li>
The opportunity to work with amazing talent in a fast-growing company that really values their team</li></ul></div>

Network Administrator Lahore, Punjab, Pakistan

HR Professional

We are seeking Network Support Executive. Experience: Minimum 1 year of relevant experience in network/system administration or IT support roles.Education:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>Certifications / Training (Preferred):</li><li>CCNA / CCNP &ndash; strong understanding of networking, routing, and switching</li><li>Microsoft Certified: Windows Server Hybrid Administrator Associate (AZ-800 &amp; AZ-801) or equivalent Server Administration certification</li><li>Linux Administration skills</li><li>Knowledge or certification in Azure Fundamentals (AZ-900) or Microsoft 365 Administration will be a plus</li><li>Technical Skills:</li><li>Experience managing Microsoft Windows Server environments (AD DS, DNS, DHCP, File &amp; Print Services)</li><li>Proficient in Domain Controller management and Group Policy (GPO) configuration</li><li>Skilled in creating and managing user accounts, computers, and file permissions</li><li>Strong understanding of LAN/WAN networks, routers, switches, and network troubleshooting</li><li>Basic knowledge of firewall configuration, VPN setup, and network security practices</li><li>Hands-on experience with CCTV camera setup, printers, and other network-connected devices</li><li>Familiar with system backup, patch management, and performance monitoring tools</li><li>Exposure to virtualization technologies (Hyper-V, VMware) will be an advantage</li><li>Understanding of cloud integration and hybrid environments is a plus.</li></ul>Soft skills:<ul><li>Strong analytical and troubleshooting skills</li><li>Good communication and documentation abilities</li><li>Team player with a proactive and learning attitude</li><li>Ability to manage multiple IT support tasks efficiently</li></ul>Pay: Rs50,000.00 - Rs60,000.00 per monthApplication Question(s):<ul><li>Are you comfortable with the on-site job (Near university of Lahore, bhobtiyan chowk?</li><li>What is your current and expected salary?</li><li>Do you have experience in cloud?</li></ul>Experience:<ul><li>Networking: 1 year (Preferred)</li></ul>License/Certification:<ul><li>CCNA/CCNP (Preferred)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Network Support Executive

Contegris Technology Solutions

<div>
 
 About Contegris
 
 
 
 Contegris is a leading SaaS company dedicated to delivering Technology Solutions for a Delightful Customer Experience. Since 2012, we've been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM, Unified Communication, WhatsApp Business API, and AI-powered self-service tools. With innovation at the core, we strive to enhance how businesses connect with their customers.
 
 
 
 Job Overview
 
 
 
 We are looking for a proactive System Support Engineer to resolve user-reported technical issues and ensure high First Contact Resolution (FCR) rates. The role involves troubleshooting, documenting incidents, escalating alerts when necessary, and maintaining a positive customer experience. Strong communication skills and a customer-centric approach are essential.
 
 
 Key Responsibilities
 
 
 
 Customer Interaction:
 
 
 
 <ul>
 <li>
 Respond promptly and professionally to customer inquiries received via phone, email, and chat.
 </li>
 <li>
 Provide accurate and helpful information about products, services.
 </li>
 <li>
 Resolve customer complaints and issues efficiently and empathetically.
 </li>
 <li>
 Maintain a positive and customer-centric attitude at all times.
 
 
 
 </li>
 </ul>
 
 Communication:
 
 
 
 <ul>
 <li>
 Communicate clearly and effectively, both verbally and in writing.
 </li>
 <li>
 Use proper grammar and spelling in all written communications.
 </li>
 <li>
 Actively listen to customer concerns and ask clarifying questions.
 
 
 
 </li>
 </ul>
 
 Technical Skills:
 
 
 
 <ul>
 <li>
 Proficiently use CRM / HelpDesk to track customer interactions and manage.
 </li>
 <li>
 Utilize chat platforms and email systems effectively.
 
 
 
 </li>
 </ul>
 
 Problem Solving:
 
 
 
 <ul>
 <li>
 Analyze customer issues and identify root causes.
 </li>
 <li>
 Offer appropriate solutions and alternatives to resolve customer problems.
 </li>
 <li>
 Escalate complex issues to appropriate team members.
 </li>
 <li>
 Follow up with customers to ensure resolution and satisfaction.
 
 
 
 </li>
 </ul>
 
 Record Keeping:
 
 
 
 <ul>
 <li>
 Accurately document all customer interactions in the CRM system.
 </li>
 <li>
 Maintain detailed records of customer inquiries, complaints, and resolutions.
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Education: Bachelor's degree, preferably BS. Students currently enrolled in a BS (CS / IT) are also encouraged to apply.
 </li>
 <li>
 Experience: Fresh or up to 1 year experience in high pace call center (preferable).
 </li>
 <li>
 Basic knowledge of Linux, Networking, and Network Security
 </li>
 <li>
 Customer Oriented
 </li>
 <li>
 Excellent Communication Skills
 </li>
 <li>
 Attention to detail
 </li>
 <li>
 Ability to handle pressure
 </li>
 <li>
 Good Team player
 </li>
 <li>
 Strong problem-solving skills
 </li>
 <li>
 Willing to perform duties in morning/afternoon/evening/night shift.
 
 
 
 </li>
 </ul>
 Why Join Us?
 
 
 <ul>
 <li>
 Paid Leaves
 </li>
 <li>
 Medical Reimbursement
 </li>
 <li>
 Provident Fund
 </li>
 <li>
 Gym Allowance
 </li>
 <li>
 Annual Bonus
 </li>
 <li>
 Annual Salary Increments
 </li>
 <li>
 Professional Growth &amp; Learning Environment
 </li>
 </ul>
</div>

System Support Engineer L-1

HR POD Careers

<div>
 
 
 Requirements:
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in Information Technology, Business Administration, or a related field.
 </li>
 <li>
 Proven experience managing a team in CRM operations, IT support, or a service-based environment.
 </li>
 <li>
 Strong knowledge of CRM systems, shift planning, and operational management.
 </li>
 <li>
 Hands-on experience in IT support and technical problem-solving.
 </li>
 <li>
 Fluency in English (both written and spoken).
 </li>
 <li>
 Excellent leadership, interpersonal, and communication skills.
 </li>
 <li>
 Strong organizational, planning, and problem-solving abilities.
 </li>
 <li>
 Should be comfortable managing shifts and schedules of the CRM &amp; IT team, ensuring operational coverage while supporting team wellbeing.
 </li>
 <li>
 Ability to thrive in a fast-paced, service-oriented company and manage multiple priorities effectively.
 
 
 
 </li>
 </ul>
 
 
 Responsibilities:
 
 
 
 
 <ul>
 <li>
 Lead, mentor, and manage the CRM &amp; IT Specialist team, ensuring high performance and professional development.
 </li>
 <li>
 Oversee CRM rostering, staff schedules, and shift management for the CRM &amp; IT team.
 </li>
 <li>
 Monitor and optimize daily operations to ensure smooth workflow and system reliability.
 </li>
 <li>
 Coordinate with other departments to ensure operational needs are met efficiently.
 </li>
 <li>
 Ensure accurate data management and reporting within CRM systems.
 </li>
 <li>
 Support and guide the team in troubleshooting IT and system-related issues.
 </li>
 <li>
 Implement process improvements to enhance efficiency, service quality, and team productivity.
 </li>
 <li>
 Conduct regular team meetings, performance reviews, and provide constructive feedback.
 </li>
 <li>
 Maintain clear and effective communication with management regarding operational updates, challenges, and solutions.
 
 </li>
 </ul>
</div>

Operations Manager – CRM & IT Support (Onsite, Lahore, PKR Salary)

Explore 1003+ It support specialist in Lahore this April. Find roles across top companies and apply now to boost your career.