customer service representative Jobs in Lahore

customer service representative

customer support executive Jobs in Lahore

customer support executive

customer support representative Jobs in Lahore

customer support representative

aso specialist

b2b sales specialist

it support specialist

OutsourceNZ 

Job DescriptionLooking for a talented Sr. IT Support Specialist to join their growing team! If you&rsquo;ve got hands-on experience with Windows environments, Active Directory, troubleshooting, and networking, this is a great opportunity to make a real impact.---Key Responsibilities:<ul><li>End-user support: Troubleshoot Windows machine issues, Wi-Fi connectivity, and basic hardware/software problems</li><li>System setup: Prepare and configure new Windows laptops, set up email accounts, and ensure security measures are in place</li><li>Network &amp; LAN support: Assist with LAN setup, basic networking tasks, and troubleshooting</li><li>Active Directory &amp; Domain Controller: Manage user accounts, group policies, and resolve technical issues</li><li>VDI support: Support end-users in Virtual Desktop Infrastructure (VDI) environments</li><li>Inventory management: Maintain IT equipment inventory and ensure everything is properly tracked</li><li>Security &amp; compliance: Help implement and maintain system security measures</li><li>Continuous improvement: Provide ideas for improving scalability, security, and cost-efficiency within the IT infrastructure</li></ul>---Nice to Have:<ul><li>Linux skills and familiarity with cloud platforms (AWS, OCI)</li><li>Certifications like Microsoft Certified: Windows Server, or CCNA</li><li>A passion for system design, scalability, security, and cost management</li><li>A creative R\&amp;D mindset to improve existing setups</li></ul>---Qualifications:<ul><li>6-7 years of experience in IT support (Windows OS, Active Directory, email setup, network troubleshooting, CCTV)</li><li>Bachelor's degree in Computer Science or a related field</li><li>Hands-on experience with VDI, inventory management, and basic networking</li><li>Strong communication and collaboration skills</li></ul>Interested? Please feel free to reach out to me directly with your updated resume, or you can email it to jamal.ahmad@appifytech.com.Job Type: Full-timePay: From Rs200,000.00 per monthApplication Question(s):<ul><li>Are you comfortable with an onsite job?</li></ul>Experience:<ul><li>End-user support: 3 years (Required)</li><li>System setup: 3 years (Required)</li><li>Network &amp; LAN support: 3 years (Required)</li><li>Active Directory &amp; Domain Controller: 3 years (Required)</li><li>Inventory management: 3 years (Required)</li><li>Security &amp; compliance: 3 years (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Sr. IT Support Specialist

MTP (Mayfair Technology Partners)

Job Summary: We are seeking a detail-oriented and proactive Technical Support Specialist to oversee and manage all aspects of SLA contracts across our client base. This role ensures that service delivery aligns with contractual obligations, monitors performance metrics, and acts as a liaison between technical teams and clients to maintain high levels of customer satisfaction. &#11835; Key Responsibilities: SLA Management:Monitor and manage SLA compliance across all technical support contracts. Track performance metrics and generate regular reports on SLA adherence. Identify and escalate SLA breaches and coordinate resolution efforts. Technical Support:Provide Tier 1 and Tier 2 technical support to clients via phone, email, and ticketing systems. Troubleshoot hardware, software, and network issues. Collaborate with internal teams to resolve complex technical problems. Client Communication:Serve as the primary point of contact for SLA-related inquiries. Communicate service updates, outages, and resolutions clearly and professionally. Conduct periodic reviews with clients to ensure satisfaction and contract alignment. Documentation &amp; Reporting:Maintain accurate records of SLA contracts, support tickets, and performance reports. Prepare monthly/quarterly SLA compliance reports for internal and client review. Process Improvement: Recommend improvements to support processes to enhance SLA compliance. Assist in developing and refining SLA templates and support documentation. &#11835; Qualifications: Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field. 3+ years of experience in technical support or IT service management. Strong understanding of SLA frameworks and ITIL principles. Excellent communication and customer service skills. Proficiency in ticketing systems &amp; Service Management Systems (e.g., Zendesk, ServiceNow, Zohodesk) and reporting tools. Ability to work independently and manage multiple priorities. &#11835; Preferred Skills: ITIL certification or equivalent. Experience with contract management systems. Familiarity with cloud services and enterprise IT environments.11am to 8pm Monday to Friday IT Tower Gulberg 3 LahoreJob Type: Full-timePay: Up to Rs150,000.00 per monthApplication Question(s):<ul><li>Is your salary expectation between up to 150,000?</li><li>Are you looking for a Full Time onsite Job</li></ul>Experience:<ul><li>Technical Support Experience for Apps and Website s: 3 years (Required)</li></ul>Work Location: In person

Technical Support Engineer (L2/L3)

The Techno Studio UK

Job description:IT GENICS is looking for a talented and dedicated Network and Support Engineer to join our team. In this role, you'll be the backbone of our technical operations, ensuring our network infrastructure is stable, secure, and high-performing. You'll also provide essential technical support to our employees, solving problems quickly and efficiently to keep our business running smoothly.Responsibilities:Manage and maintain our network infrastructure, including routers, switches, firewalls, and VPNs.Troubleshoot and resolve network-related issues, ensuring minimal downtime.Provide technical support to employees for a wide range of hardware and software issues, both in-person and remotely.Monitor network performance and security to identify and address potential threats or bottlenecks.Install, configure, and upgrade new network equipment and software.Create and maintain detailed documentation of network configurations and support procedures.Manage Inventory Maintain Proper IT Asset Inventory and proper documentationQualifications:Proven 2 years experience as a Network Engineer, IT Support Specialist, or similar role.Strong knowledge of networking concepts (TCP/IP, DNS, DHCP, etc.).Strong knowledge of TP Link, Mikrotik Router board (TP Link Omada System, Mikrotik Load Balancing, Auto Failover ).Experience with network equipment from major vendors like Cisco, Juniper, or Fortinet.Familiarity with various operating systems (Windows, macOS, Linux).Excellent problem-solving skills and the ability to work independently or as part of a team.Strong communication skills and a patient, user-friendly approach to support.Job Type: Full-timePay: Rs40,000.00 - Rs70,000.00 per monthWork Location: In person

IT Technician

Job descriptionWe are seeking a detail-oriented and proactive Technical Support Specialist to oversee and manage all aspects of SLA contracts across our client base. This role ensures that service delivery aligns with contractual obligations, monitors performance metrics, and acts as a liaison between technical teams and clients to maintain high levels of customer satisfaction.&#11835;Key Responsibilities:SLA Management:Monitor and manage SLA compliance across all technical support contracts.Track performance metrics and generate regular reports on SLA adherence.Identify and escalate SLA breaches, and coordinate resolution efforts.Technical Support:Provide Tier 1 and Tier 2 technical support to clients via phone, email, and ticketing systems.Troubleshoot hardware, software, and network issues.Collaborate with internal teams to resolve complex technical problems.Client Communication:Serve as the primary point of contact for SLA-related inquiries.Communicate service updates, outages, and resolutions clearly and professionally.Conduct periodic reviews with clients to ensure satisfaction and contract alignment.Documentation &amp; Reporting:Maintain accurate records of SLA contracts, support tickets, and performance reports.Prepare monthly/quarterly SLA compliance reports for internal and client review.Process Improvement:Recommend improvements to support processes to enhance SLA compliance.Assist in developing and refining SLA templates and support documentation.&#11835;Qualifications:Bachelor&rsquo;s degree in computer science, Information Technology, or related field.3+ years of experience in technical support or IT service management.Strong understanding of SLA frameworks and ITIL principles.Excellent communication and customer service skills.Proficiency in ticketing systems &amp; Service Management Systems (e.g., Zendesk, ServiceNow, Zohodesk) and reporting tools.Ability to work independently and manage multiple priorities.&#11835;Preferred Skills:ITIL certification or equivalent.Experience with contract management systems.Familiarity with cloud services and enterprise IT environments.Full Time Onsite 11am to 8pm (Monday to Friday)Gulberg 3 IT Tower LahoreJob Type: Full-timePay: Up to Rs160,000.00 per monthApplication Question(s):<ul><li>Are you looking for a full-time onsite job?</li></ul>Language:<ul><li>Professionally fluent English (Required)</li></ul>Work Location: In person

Technical Support Specialist

Interact Global

Role OverviewWe are seeking a skilled and detail-oriented IT Support &amp; Network Specialist to manage and troubleshoot our desktop, server, and networking environments. The ideal candidate will have hands-on experience with Windows, Mac, and Linux systems, as well as strong knowledge of networking fundamentals. Experience with Vicidial (VoIP) will be considered a plusKey Responsibilities<ul><li>Provide comprehensive desktop support for hardware, software, and peripherals across Windows and Mac environments.</li><li>Troubleshoot and manage Windows Server environments, including Active Directory and file shares.</li><li>Support and maintain Linux systems at a basic user level (file management, system commands).</li><li>Ensure stable network performance by configuring and troubleshooting switches, routers, firewalls, and wireless access points.</li><li>Respond to IT support tickets promptly, resolving desktop, networking, and configuration issues.</li><li>Participate in network setup, cabling, configuration, and periodic system upgrades.</li><li>Document IT processes, procedures, and create user guides for training purposes.</li><li>Collaborate with IT team members on projects aimed at improving system performance, scalability, and security.</li><li>Knowledge of Vicidial (VoIP) is a plus.</li></ul>Qualifications<ul><li>Strong understanding of networking fundamentals: TCP/IP, DNS, DHCP, LAN/WAN, firewalls.</li><li>Experience managing Windows Server (user accounts, network shares).</li><li>Familiarity with Linux systems at a user level (basic commands, package installation).</li><li>Proven expertise in desktop support and hardware/software troubleshooting.</li><li>Knowledge of network security practices and monitoring tools.</li><li>Ability to explain technical concepts to non-technical users.</li><li>Strong organizational and multitasking skills.</li><li>Ability to work independently and collaboratively within a team.</li></ul>Perks &amp; Benefits<ul><li>Competitive base salary upto 150K with Increment Plans</li><li>Paid public/national holidays.</li><li>Paid annual, paternity, and bereavement leave.</li><li>Supportive and career-focused workplace culture.</li></ul>Location: Wapda Town Phase 1Shift Timing: Night Shift (5:30 PM &ndash; 2:30 AM)Work Schedule: Monday to Friday (Weekends Off)Job Type: Full-timePay: Rs90,000.00 - Rs150,000.00 per monthWork Location: In person

IT Support & Networking Specialists

Oz tech works

We are looking for an IT Officer with experience in CAM&rsquo;s NVR &amp; IT Support.Responsibilities:<ul><li>IT systems &amp; network support</li><li>CAM&rsquo;s NVR &amp; CCTV monitoring</li><li>System backups &amp; maintenance</li><li>User support &amp; troubleshooting</li></ul>Requirements:<ul><li>IT background (degree/diploma)</li><li>Knowledge of CAM&rsquo;s NVR</li><li>Networking &amp; troubleshooting skills</li></ul>Location: Bahria Orchard, Phase 4, Lahore Note: Male Candidates OnlyJob Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthWork Location: In person

IT Officer

Seven Zones Travel

Seven Zones Travel is a dynamic and growing travel company dedicated to delivering exceptional services to our clients. We are seeking a skilled and proactive Network Administrator (IT) to join our team and help manage our IT infrastructure and network systems.Job Description: We are looking for an experienced IT Executive to oversee and maintain our company&rsquo;s servers, network systems, and IT operations. The ideal candidate will have hands-on experience in server creation and maintenance, VPN configuration, and general network troubleshooting, Hands on experience on MikrotikKey Responsibilities:<ul><li>Install, configure, and maintain physical and virtual servers.</li><li>Set up, monitor, and manage VPN connections across the organization.</li><li>Provide ongoing support for IT systems and infrastructure.</li><li>Monitor network performance and troubleshoot issues as they arise.</li><li>Ensure data backup and recovery systems are functional and secure.</li><li>Maintain IT documentation and ensure compliance with IT policies.</li><li>Assist with IT support for end users as needed.</li></ul>Requirements:<ul><li>Proven experience as an IT Executive or similar role.</li><li>Strong knowledge of server setup (Windows/Linux), maintenance, and virtualization.</li><li>Expertise in VPN setup and management.</li><li>Familiarity with firewalls, routers, switches, and basic network security protocols.</li><li>Problem-solving attitude and ability to work independently.</li><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field (preferred).</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Network Administrator

Explore 1359+ It support specialist in Lahore this October. Find roles across top companies and apply now to boost your career.