customer support representative Jobs in Lahore

customer support representative

customer services specialist Jobs in Lahore

customer services specialist

customer success specialist Jobs in Lahore

customer success specialist

customer support

technical support engineer Jobs in Lahore

technical support engineer

it support specialist

TCP Software

<div>TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role.
About TCP (TimeClock Plus):
For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. We recently embraced our new, refreshed brand which we feel fully embodies our commitment to innovation while also completing our first acquisition of Humanity, an industry-leading cloud-based scheduling platform. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook.
The Setups Support Specialist plays a key role in supporting the successful onboarding and configuration of customer accounts. This role works closely with customer facing teams to assist with system configuration, data setup, and technical support. The ideal candidate is detail-oriented, technically capable, and excels at collaboration and communication.
As a Setups Support Specialist, you will:<ul><li>
Support Customer Facing Teams with customer account setup, system configuration, and data validation activities.
</li><li>Support new and existing customers with account setup, system configuration, and data validation processes.</li><li>
Demonstrate strong proficiency in Microsoft Excel, including the ability to handle large datasets and apply formulas to transform raw data into system-ready formats. Exposure and practice on SQL are a plus.</li><li>
Help prepare and maintain status reports and checklists.</li><li>
Collaborate with Customer Facing Teams to identify and resolve configuration or data-related issues.
</li><li>Manage multiple tasks and priorities across concurrent implementation and support projects.
</li><li>Communicate clearly and effectively with internal teams to ensure smooth handoffs and issue resolution.
</li><li>Follow established implementation processes and contribute to continuous improvement of support workflows.
</li><li>Work independently on assigned tasks while contributing effectively as part of a broader implementation team.
</li></ul>Requirements<ul><li>
Bachelor&rsquo;s degree (or equivalent experience).
</li><li>Experience in software configuration, implementation support, or a related technical support role.
</li><li>Proficiency in Microsoft Excel applications and SQL database management systems.
</li><li>Strong analytical and problem-solving skills with close attention to detail.
</li><li>Ability to multitask effectively in a fast-paced environment.
</li><li>Ability to work independently as well as collaboratively within a team.
</li><li>Exceptional communication skills, both written and verbal.</li></ul>
Benefits<ul><li>
Company sponsored training, workshops, education, and team building.
</li><li>The chance to make a genuine impact on the company&rsquo;s growth.</li><li>
Plenty of challenging work and the opportunity to stretch yourself.</li><li>
Every day you&rsquo;ll get to work with amazing talent in a fast-growing company that really values their people.</li><li>
Competitive salary based on experience</li><li>
PTO and Sick leaves</li><li>
In-Patient &amp; Out-Patient Health insurance</li><li>
Provident fund and EOBI</li><li>
The work/life setup you need to be successful</li><li>
A creative, collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skillset, and create outstanding results</li><li>
The opportunity to work with amazing talent in a fast-growing company that really values its team</li></ul>
TCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees</div>

Setups Support Specialist Lahore, Punjab, Pakistan

Location: KarachiROLE &amp; RESPONSIBILITIES:Duties and responsibilities include the following, but are not limited to:<ul><li>Provide initial assessment of urgency and business impact on all support via calls and emails</li><li>Perform initial troubleshooting to identify the root cause by eliminating step-by-step possible root causes of the incident</li><li>Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams</li><li>Maintain ownership of restaurant technical issues and services, ensuring they receive resolution within a committed timeline.</li><li>Perform a comprehensive root cause analysis and advise on how to avoid such incidents in the future</li><li>Record incident resolution in the system and communicate to all managers.</li><li>Document knowledge in the form of a knowledge base, tech notes and articles</li><li>Responsible for installation, administration, and testing of operating systems, software, switches, cabling, and other related network components/equipment under the guidance of the Team Lead per standards.</li><li>Assists the Network team in developing, monitoring, and implementing network security procedures for safeguarding all networking systems.</li></ul>EDUCATION and EXPERIENCE <ul><li>Bachelor's degree in Information Technology/Computer Science.</li><li>At least 1-2 years of experience in a support role.</li></ul>Job Type: Full-timePay: From Rs75,000.00 per monthApplication Question(s):<ul><li>Please mention your current gross salary?</li><li>Are you comfortable with travelling to different locations &amp; cities for IT support? </li></ul>Work Location: In person

IT Support Executive- Lahore

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist worldwide financial-services leading client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers and banking flavor but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matriculation or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Banking Experience preferred
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client
 </li>
 <li>
 Assist customers with their items purchased through ecommerce website
 </li>
 <li>
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Follow standard processes and procedures when it comes to providing the resolution
 </li>
 <li>
 Staying up to date with latest updates on system information, process changes and future updates
 </li>
 </ul>
</div>

Customer Services Specialist

Axiom World Pvt Ltd

Job Title: Customer Services SpecialistCompany Overview: Ecolink is a fast-growing Chinese fintech and consumer financing company that has successfully expanded its operations across multiple markets and is now building its presence in Pakistan. We make smartphone ownership accessible through flexible installment solutions by combining technology, data, retail partnerships, and finance. Our mission is to bridge the digital divide and provide consumers with affordable access to mobile devices and digital financial services.Job Overview:We are seeking a dedicated Customer Services Specialist to provide exceptional support to customers, address inquiries and concerns, and ensure a positive customer experience.Key Responsibilities: <ul><li>To handle customer installment applications, repayment inquiries, complaints, etc.; review documents submitted by customers online and offline to verify credit status, perform device-locking services, and conduct debt collection via phone or telecom reminders.</li><li>To collaborate with the risk control department to identify fraudulent activities, report abnormal cases, and prepare daily operation reports.</li><li>To maintain customer relationships and conduct regular follow-ups to enhance satisfaction.</li></ul>Skills &amp; Expertise: Sales; Customer Services; Credit Verification; Risk Assessment; Debt Collection; Customer Relationship ManagementQualifications:<ul><li>Bachelor's or Master's degree.</li><li>Minimum 6 months to 1 year of relevant work experience.</li><li>The applicants should have experience in the following business area(s): Telecommunication, Call Center, Direct Selling/Marketing Service Company, Mobile Accessories</li><li>Freshers are also encouraged to apply.</li></ul>Pay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Universities Page

We are looking for a skilled and results-driven Meta Ads Specialist to manage and optimize Facebook &amp; Instagram advertising campaigns focused on lead generation.Key Responsibilities:<ul><li>Plan, create, and manage Meta (Facebook &amp; Instagram) Ads campaigns for lead generation.</li><li>Develop effective ad strategies to generate high-quality leads.</li><li>Create and test different ad creatives, copy, audiences, and campaign structures.</li><li>Monitor campaign performance and optimize ads to improve CPL (Cost Per Lead), lead quality, and conversion rates.</li><li>Conduct audience research and targeting for relevant customer segments.</li><li>Set up and manage Meta Pixel, Conversions API, and tracking where required.</li><li>Analyze campaign data and prepare regular performance reports.</li><li>Continuously test and implement new strategies to improve ROI and lead generation results.</li><li>Coordinate with the sales team to ensure effective lead follow-up and conversion.</li></ul>Requirements:<ul><li>Minimum Bachelor's degree required.</li><li>Proven experience as a Meta Ads Specialist / Facebook Ads Specialist.</li><li>Strong experience in lead generation campaigns.</li><li>Good understanding of Meta Ads Manager, audience targeting, retargeting, and campaign optimization.</li><li>Experience with lead generation is highly preferred.</li><li>Strong analytical and problem-solving skills.</li><li>Ability to manage advertising budgets and achieve performance targets.</li><li>Knowledge of tracking, analytics, and conversion optimization.</li></ul>Salary &amp; Benefits:<ul><li>Competitive Salary </li><li>Performance-based rewards</li><li>Career growth opportunities</li><li>Professional working environment</li></ul>Interested candidates can share their CVs on WhatsApp: 0311 49998274Pay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Meta Ads Specialist

Nestlé USA

<div><h2 class="jobSectionHeader">DRP Specialist</h2>
 Loacation: Head Office - Lahore, Pakistan 
 Job Type: Full-time<h3 class="jobSectionHeader">
Position Summary</h3>
At Nestl&eacute;, we believe in delivering the right product, at the right place, at the right time. As a DRP Specialist, you will play a critical role in managing the supply network by ensuring optimal stock levels across distribution points while balancing service, cost, and freshness objectives.<h3 class="jobSectionHeader">
A Day in the Life of a DRP Specialist</h3><ul><li>
Analyze and optimize supply plans and dispatch requirements to meet customer demand while considering network constraints</li><li>
Plan and optimize transportation loads to ensure efficiency and cost-effectiveness</li><li>
Manage inventory levels to balance product availability with working capital and freshness targets</li><li>
Monitor and resolve planning exceptions, making data-driven decisions aligned with business priorities</li><li>
Ensure timely execution of weekly planning cycles and maintain strong service levels for local and Inter-Market Supply (IMS) customers</li><li>
Identify risks related to volume fluctuations and proactively escalate to relevant stakeholders</li><li>
Drive continuous improvement in logistics and supply planning processes</li><li>
Define and maintain Distribution Center (DC)-wise stock cover policies</li><li>
Collaborate closely with Customer Service, Transport, and DC Operations teams to ensure seamless execution</li></ul><h3 class="jobSectionHeader">
What Will Make You Successful</h3><ul><li>
1&ndash;3 years of experience in Supply Chain, preferably in:<ul><li>
Distribution Center Operations</li><li>
Transport Operations</li><li>
Factory Logistics</li><li>
Demand &amp; Supply Planning</li></ul></li><li>
Strong analytical and problem-solving skills</li><li>
Solid understanding of end-to-end supply chain processes</li><li>
Ability to manage complexity and make timely, effective decisions</li><li>
Familiarity with planning tools (e.g., SAP APO) is a plus</li><li>
Proactive mindset with a strong sense of ownership and accountability</li></ul><h3 class="jobSectionHeader">
Key Success Measures</h3><ul><li>
Customer Service Level achievement</li><li>
Inventory optimization and working capital management</li><li>
Freshness of stock</li><li>
Dispatch schedule adherence</li><li>
Effective execution of Operational Demand &amp; Supply Review (OpDSR)</li><li>
Timely communication of key supply risks and exceptions</li></ul><h3 class="jobSectionHeader">
Why Join Us?</h3>
At Nestl&eacute;, you will be part of a global organization that values collaboration, innovation, and continuous improvement. We empower our people to make an impact while developing their careers in a dynamic and inclusive environment.</div>

Distribution Requirements Planning Specialist

GrowEdgeX Private Limited

Position OverviewGrowEdgeX is seeking a motivated and detail-oriented HR Specialist to support day-to-day HR operations. The ideal candidate will be responsible for managing recruitment, onboarding, employee documentation, HR administration, and employee engagement while ensuring compliance with company policies and maintaining a positive workplace culture.Key Responsibilities<ul><li>Manage the end-to-end recruitment process, including sourcing, screening, scheduling interviews, and coordinating with hiring managers.</li><li>Conduct employee onboarding and maintain employee records and HR documentation.</li><li>Prepare offer letters, employment contracts, and other HR-related documents.</li><li>Assist in implementing HR policies, SOPs, and company procedures.</li><li>Maintain attendance, leave records, and other HR reports.</li><li>Organize employee engagement activities and support performance management initiatives.</li><li>Ensure confidentiality of employee information and compliance with company policies.</li></ul>Requirements<ul><li>Bachelor's degree in Human Resources, Business Administration, or a related field.</li><li>5+ years of experience in Human Resources, preferably in recruitment and HR operations.</li><li>Strong knowledge of recruitment processes and HR best practices.</li><li>Excellent verbal and written English communication skills.</li><li>Proficiency in Microsoft Office and online recruitment platforms such as LinkedIn and Indeed.</li><li>Strong organizational, interpersonal, and problem-solving skills.</li></ul>Preferred Qualifications<ul><li>Experience in a BPO, staffing, or U.S.-based work environment.</li><li>Familiarity with HRIS/ATS systems and HR documentation.</li></ul>ScheduleMonday &ndash; SaturdayWorking Hours6:30 PM &ndash; 3:30 AM PKT (U.S. Business Hours)Work Location: In person

HR Specialist

Explore 190+ It support specialist in Lahore this August. Find roles across top companies and apply now to boost your career.

190 it support specialist jobs In Lahore

Setups Support Specialist Lahore, Punjab, Pakistan

IT Support Executive- Lahore

Customer Services Specialist

Customer Services Specialist

Meta Ads Specialist

Distribution Requirements Planning Specialist

HR Specialist