it support specialist

Contour Software

<div>About Contour
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. 
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers. 
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!<div>
The Division:</div><div>
Volant&eacute; Systems was founded in 2004 by a group of University of Waterloo Computer Science graduates. What began as a three-person basement project has developed into an industry-leading POS system with a team of over 100 employees in its Toronto, Ontario-based office. From the beginning, Volant&eacute;&rsquo;s point of sale software has evolved based on customer requests and requirements, and has continuously demonstrated its ability to be flexible, scalable, and reliable in the most rigorous and unpredictable environments across a diverse range of venues.</div><div>
Division Link: https://www.volantesystems.com/</div><div>
The Position:</div><div>
We are seeking an enthusiastic, career-oriented Technical Support Specialist with a passion for providing excellent service. The ideal candidate will have exceptional communication skills, a strong technical background, and a customer-first mindset. This role involves troubleshooting and resolving technical issues for clients using our Volante System, as well as supporting a variety of other offerings. You will collaborate across teams and departments to ensure seamless service delivery and client satisfaction. The position will be based at our Karachi office, and you will work closely with clients and internal teams to provide superior service in a fast-paced, service-driven environment.</div><div>
The Technical Support Specialist is the first point of contact for customers seeking assistance with technical issues. This role focuses on providing timely, accurate, and courteous support by troubleshooting basic to moderately complex problems, guiding users through solutions, and escalating unresolved issues to Tier 2 when necessary. The specialist plays a vital role in maintaining customer satisfaction and ensuring smooth day-to-day support operations.</div><div>
Key Responsibilities:</div><div><ul><li>Serve as the initial responder to customer inquiries via phone, email, or chat, providing frontline technical support.</li></ul></div><div><ul><li>Troubleshoot product or system issues, including configuration errors, access problems, and common application faults.</li></ul></div><div><ul><li>Gather and document detailed information from customers to understand the problem and ensure accurate ticket categorization.</li></ul></div><div><ul><li>Provide step-by-step guidance, basic product education, and issue resolution in a professional and customer-centric manner.</li></ul></div><div><ul><li>Escalate complex or unresolved cases to Tier 2 support, ensuring all relevant information is clearly documented.</li></ul></div><div><ul><li>Monitor open cases and follow up with customers to ensure timely resolution and satisfaction.</li></ul></div><div><ul><li>Maintain SLA commitments for response and resolution times, contributing to service level goals.</li></ul></div><div><ul><li>Participate in training sessions to stay updated on product changes, support processes, and tools.</li></ul></div><div><ul><li>Adhere to company support policies and maintain high-quality communication in every interaction.</li></ul></div><div> 
Skills &amp; Qualifications:</div><div><ul><li>3+ years of experience in SaaS technical support or a similar customer-facing technical role.</li><li>Bachelor&rsquo;s degree in IT, or related field.</li></ul></div><div><ul><li>Exceptional communication skills in English</li></ul></div><div><ul><li>Familiarity with support ticketing systems (e.g., Zendesk, Zoho, Freshdesk).</li></ul></div><div><ul><li>Basic understanding of databases (e.g., SQL queries, relational data concepts).</li></ul></div><div><ul><li>Comfortable navigating Linux environments and using command-line tools.</li></ul></div><div><ul><li>Strong troubleshooting and problem-solving skills for technical and customer issues.</li></ul></div><div><ul><li>Excellent verbal and written communication skills with a customer-first mindset.</li></ul></div><div><ul><li>Ability to document issues clearly and follow established escalation procedures.</li></ul></div><div><ul><li>Quick learner with the ability to adapt to changing products and technologies.</li></ul></div><div><ul><li>Team-oriented with a strong sense of accountability and ownership.</li></ul></div><div><ul><li>Available to work on After hours Rotating Schedule, public holidays</li></ul></div><div>
Good To Have (Bonus):</div><div><ul><li>Exposure to APIs, scripting, or monitoring/logging tools.</li></ul></div><div>
What You&rsquo;ll Bring:</div><div><ul><li>A strong passion for customer service and technical problem-solving.</li></ul></div><div><ul><li>Excellent communication skills to explain complex technical issues clearly.</li></ul></div><div><ul><li>The ability to work in a collaborative, fast-paced, and service-driven environment.</li></ul></div><div><ul><li>A professional demeanor with the ability to maintain confidentiality and handle sensitive information.</li></ul></div><div>
Workshift (Job Timings):</div><div><ul><li>Shift Hours: 9 AM to 5 PM Eastern Standard Time (6 PM to 3 AM Pakistan Standard Time)</li></ul></div><div><ul><li>Weekend After Hours Support: Must be willing to work on weekends</li></ul></div><div><ul><li>After Hours Support: Must be willing to provide support outside standard business hours as needed Monday &ndash; Friday &ndash; on call basis - 9 PM to 8 AM Eastern Standard Time (6 AM to 5 PM Pakistan Standard Time)</li></ul></div>
Exciting Benefits we offer:<ul><li>
Market-leading Salary</li><li>
Medical Coverage &ndash; Self &amp; Dependents</li><li>
Parents Medical Coverage</li><li>
Provident Fund</li><li>
Employee Performance-based bonuses</li><li>
Home Internet Subsidy</li><li>
Conveyance Allowance</li><li>
Profit Sharing Plan [Tenured Employees Only]</li><li>
Life Benefit</li><li>
Child Care Facility</li><li>
Company Provided Lunch/Dinner</li><li>
Professional Development Budget</li><li>
Recreational area for in-house games</li><li>
Sporadic On-shore training opportunities</li><li>
Friendly work environment</li><li>
Leave Encashment</li></ul>
Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</div>

Technical Support Specialist

Mindwhiz

Job Title: Level 1 IT Systems &amp; Support EngineerLocation: Onsite &ndash; Lahore, Pakistan Working Hours: 6:00 PM &ndash; 3:00 AMEmployment Type: Full-time Department: IT OperationsAbout the RoleWe are seeking a Level 1 IT Systems &amp; Support Engineer to provide first-line technical support to internal teams and US-based clients. This is an entry-level role focused on resolving basic IT issues, responding to support tickets, and escalating complex problems to higher-level engineers. It&rsquo;s an excellent opportunity for someone looking to build a strong foundation in IT support and systems operations.Key Responsibilities<ul><li>Act as the first point of contact for IT support requests via ticketing system, email, or chat</li><li>Provide Level 1 support for hardware, software, and basic network issues on Windows and macOS systems on site &amp; remote.</li><li>Troubleshoot common issues related to Microsoft 365 (Outlook, OneDrive, Teams, user access)</li><li>Assist users with password resets, account access, and basic permissions</li><li>Support remote desktop and client-specific tools under supervision</li><li>Assist with IT onboarding and offboarding tasks, including account creation and device setup</li><li>Perform basic network troubleshooting (Wi-Fi connectivity, VPN access)</li><li>Escalate unresolved or complex issues to Level 2/Level 3 support teams with proper documentation</li><li>Maintain accurate documentation of incidents, solutions, and IT assets</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in computer science, Information Technology, or a related field (or equivalent practical experience)</li><li>1&ndash;2 years of experience in an IT support, helpdesk, or service desk role</li><li>Basic understanding of Windows and macOS operating systems</li><li>Familiarity with Microsoft 365 applications and admin basics</li><li>Basic knowledge of remote support tools (e.g., TeamViewer, AnyDesk)</li><li>Good communication skills and customer-service mindset</li><li>Willingness to work night shifts aligned with US time zones</li></ul>Nice to Have<ul><li>Exposure to ticketing systems (e.g., Jira, Freshdesk, Zendesk)</li><li>Basic understanding of networking concepts (IP, DNS, VPN)</li><li>Awareness of IT security best practices and access control</li></ul>Why Join Us?<ul><li>Strong learning environment for IT professionals</li><li>Hands-on exposure to global clients and real-world IT operations</li><li>Clear growth path from Level 1 to advanced IT support roles</li><li>Supportive team culture with training and mentorship</li></ul>Pay: Up to Rs70,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have in IT system support engineer?</li><li>Have you used Microsoft Outlook, Teams, or OneDrive before?</li><li>Are you comfortable using remote support tools like TeamViewer or AnyDesk?</li></ul>Work Location: In person

Level 1 IT Systems & Support Engineer

Progressive Resource

IT Assistant &ndash; US Medical BillingLocation: Gulberg, Jail Road, Lahore (On-Site)Shift: Monday to Friday | 05:00 PM &ndash; 02:00 AM (PKT)Salary: Up to PKR 70,000 (Based on Experience)Requirements:Bachelor&rsquo;s degree in IT, Computer Science, or a related field (completed; ongoing degrees will not be considered)6 months to 1 year of hands-on IT Support experiencePrior experience in US Medical Billing environments will be preferredBasic understanding of Windows OS troubleshootingFamiliarity with networking concepts and connectivity issuesExposure to VPN setup or remote access tools (preferred)Strong communication and problem-solving skillsKey Responsibilities:Provide day-to-day IT support for operational needsAssist in troubleshooting hardware, software, and network-related issuesSupport system setup, user account management, and access controlMaintain system performance and assist in resolving technical issuesCoordinate with senior IT team members for timely issue resolutionEnsure compliance with data security standards and internal policiesBenefits:Free company meals (Monday to Friday)Medical insuranceFuel cardPaid leaves with encashmentUS holidays with fixed weekendsStable schedule (no rotational shifts)Annual company toursJob Type: Full-timePay: Up to Rs70,000.00 per monthApplication Question(s):<ul><li>Do you have experience working in IT support within the medical billing domain?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>IT Assistance: 1 year (Required)</li></ul>Work Location: In person

IT Assistant – US Medical Billing

Trax courier & Logistics

Key Responsibilities:<ul><li>Provide IT support for courier operations systems (shipment tracking, delivery apps, etc.)</li><li>Troubleshoot hardware, software, and network issues at warehouse and office</li><li>Maintain attendance machines, scanners, printers, and other operational devices</li><li>Support riders and operations team with mobile app / system issues</li><li>Ensure smooth connectivity between branches and head office</li><li>Manage system backups, user accounts, and basic IT security</li></ul>Requirements:<ul><li>Strong knowledge of Windows OS, networking, and hardware</li><li>Experience with LAN/WAN, routers, and troubleshooting</li><li>Familiarity with courier/logistics software is a plus</li><li>Good communication and problem-solving skills</li><li>Ability to work under pressure in operational environment</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

IT Support Engineer

MOHAMAD AMIN BROS (PRIVATE) LIMITED

Job description<ul><li>Establish trust and maintains a high level of confidentiality for all activities/tasks.</li><li>An innate understanding of urgency and the escalation of issues quickly.</li><li>Anticipates technology needs of Executives and offers solutions proactively</li><li>Establish relationships cross-functionally to initiate and drive escalations to aggressive closure.</li><li>Perform software and hardware configuration across diverse platforms.</li><li>Recommend new and upgraded technologies based on industry trends that would increase the efficiency and/or effectiveness of the Executive team.</li><li>Contribute to various forms of documentation (Processes, Policies, Training Material).</li><li>Provide Audio/Video and Computing support for high-profile onsite/offsite presentations, events, and meetings.</li><li>Ability to troubleshoot with flexibility and success across varying technology platforms such as PC etc.</li><li>Provide consultation, engineering guidance, and technical advice on IT infrastructure planning by assessing the implications of IT technologies and strategies on the Executive computing experience.</li><li>Urgently facilitates, validates, and participates in hardware and infrastructure troubleshooting, and tests to identify system errors and ensure solutions are identified that meet functional expectations.</li><li>Evaluates new service options, identifies issues and impacts, and makes recommendations</li><li>Translates business requirements and functional specifications into technical requirements and facilitates the identification of acceptable solutions..</li><li>Develops or modifies infrastructure solutions within designated computing environments by identifying technical solutions to business problems.</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

IT Support Executive

Contegris Technology Solutions

<div>
 
 About Contegris
 
 
 
 Contegris is a leading SaaS company dedicated to delivering Technology Solutions for a Delightful Customer Experience. Since 2012, we've been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM, Unified Communication, WhatsApp Business API, and AI-powered self-service tools. With innovation at the core, we strive to enhance how businesses connect with their customers.
 
 
 
 Job Overview
 
 
 
 We are looking for a proactive System Support Engineer to resolve user-reported technical issues and ensure high First Contact Resolution (FCR) rates. The role involves troubleshooting, documenting incidents, escalating alerts when necessary, and maintaining a positive customer experience. Strong communication skills and a customer-centric approach are essential.
 
 
 Key Responsibilities
 
 
 
 Customer Interaction:
 
 
 
 <ul>
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 Respond promptly and professionally to customer inquiries received via phone, email, and chat.
 </li>
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 Provide accurate and helpful information about products, services.
 </li>
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 Resolve customer complaints and issues efficiently and empathetically.
 </li>
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 Maintain a positive and customer-centric attitude at all times.
 
 
 
 </li>
 </ul>
 
 Communication:
 
 
 
 <ul>
 <li>
 Communicate clearly and effectively, both verbally and in writing.
 </li>
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 Use proper grammar and spelling in all written communications.
 </li>
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 Actively listen to customer concerns and ask clarifying questions.
 
 
 
 </li>
 </ul>
 
 Technical Skills:
 
 
 
 <ul>
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 Proficiently use CRM / HelpDesk to track customer interactions and manage.
 </li>
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 Utilize chat platforms and email systems effectively.
 
 
 
 </li>
 </ul>
 
 Problem Solving:
 
 
 
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 <li>
 Analyze customer issues and identify root causes.
 </li>
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 Offer appropriate solutions and alternatives to resolve customer problems.
 </li>
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 Escalate complex issues to appropriate team members.
 </li>
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 Follow up with customers to ensure resolution and satisfaction.
 
 
 
 </li>
 </ul>
 
 Record Keeping:
 
 
 
 <ul>
 <li>
 Accurately document all customer interactions in the CRM system.
 </li>
 <li>
 Maintain detailed records of customer inquiries, complaints, and resolutions.
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Education: Bachelor's degree, preferably BS. Students currently enrolled in a BS (CS / IT) are also encouraged to apply.
 </li>
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 Experience: Fresh or up to 1 year experience in high pace call center (preferable).
 </li>
 <li>
 Basic knowledge of Linux, Networking, and Network Security
 </li>
 <li>
 Customer Oriented
 </li>
 <li>
 Excellent Communication Skills
 </li>
 <li>
 Attention to detail
 </li>
 <li>
 Ability to handle pressure
 </li>
 <li>
 Good Team player
 </li>
 <li>
 Strong problem-solving skills
 </li>
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 Willing to perform duties in morning/afternoon/evening/night shift.
 
 
 
 </li>
 </ul>
 Why Join Us?
 
 
 <ul>
 <li>
 Paid Leaves
 </li>
 <li>
 Medical Reimbursement
 </li>
 <li>
 Provident Fund
 </li>
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 Gym Allowance
 </li>
 <li>
 Annual Bonus
 </li>
 <li>
 Annual Salary Increments
 </li>
 <li>
 Professional Growth &amp; Learning Environment
 </li>
 </ul>
</div>

System Support Engineer L-1

Pukat Technology Pvt Ltd

Job Title: ERP Implementation SpecialistRequired on urgent BasisJob Summary:The ERP Implementation Specialist is responsible for planning, executing, and managing the implementation of Enterprise Resource Planning (ERP) systems. The role ensures smooth integration of business processes into the ERP system while meeting organizational goals and timelines.Key Responsibilities:* Analyze current business processes and identify system requirements.* Coordinate with stakeholders to gather functional and technical requirements.* Plan and manage ERP implementation projects from start to finish.* Configure and customize ERP modules based on business needs.* Ensure proper data migration from legacy systems to the ERP platform.* Conduct system testing, including UAT (User Acceptance Testing).* Provide user training and support during and after implementation.* Troubleshoot system issues and coordinate with technical teams for resolution.* Monitor project timelines, budgets, and deliverables.* Ensure compliance with company policies and industry standards.* Prepare documentation including SOPs, user manuals, and reports.Required Skills &amp; Qualifications:* Bachelor&rsquo;s degree in IT, Computer Science, Business Administration, or related field.* Proven experience in ERP implementation (e.g., SAP, Oracle, Microsoft Dynamics).* Strong understanding of business processes (Finance, HR, Supply Chain).* Project management and problem-solving skills.* Excellent communication and stakeholder management abilities.* Knowledge of database systems and basic technical concepts is a plus.Preferred Skills:* ERP certification (SAP/Oracle/MS Dynamics).* 3 Years Experience requiredExperience with data migration and system integration.* Familiarity with Agile or Waterfall project methodologies.KPIs (Performance Indicators):* Successful ERP implementation within timeline and budget.* User adoption rate and satisfaction.* System performance and issue resolution time.* Accuracy of data migration and reporting.Job Type: Full-timePay: Rs80,000.00 - Rs90,000.00 per monthWork Location: In person

ERP Implementation Specialist

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