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Telelinkz

Job SummaryWe are seeking a skilled and proactive IT Support Specialist to provide technical assistance and support to our employees. The ideal candidate will be responsible for maintaining computer systems, troubleshooting hardware and software issues, and ensuring smooth IT operations across the organization.Key Responsibilities<ul><li>Provide technical support for hardware, software, printers, and network-related issues</li><li>Install, configure, and maintain computer systems and applications</li><li>Troubleshoot system and network problems, diagnosing and resolving faults</li><li>Set up new users&rsquo; accounts and profiles and manage access rights</li><li>Maintain and monitor computer networks and systems</li><li>Perform routine maintenance and updates of systems and software</li><li>Ensure data backup and system security procedures are followed</li><li>Maintain IT inventory (laptops, desktops, headsets, routers, etc.)</li><li>Coordinate with vendors for hardware/software procurement and repairs</li><li>Document issues and maintain records of technical support activities</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or a related field (preferred)</li><li>Proven experience as an IT Support Specialist or similar role</li><li>Strong knowledge of Windows operating systems and MS Office</li><li>Basic understanding of networking concepts (LAN/WAN, routers, switches)</li><li>Familiarity with troubleshooting hardware and software issues</li><li>Good understanding of cybersecurity practices</li><li>Strong problem-solving and communication skills</li><li>Ability to work independently and manage multiple tasks</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

IT Support Specialist

Sharp Brains

We are seeking a reliable and tech-savvy IT Help Desk Specialist to join our support team for the night shift. You will be the first point of contact for our international users and internal staff, ensuring minimal downtime and smooth IT operations during overnight hours. If you are alert, calm under pressure, and passionate about solving technical issues remotely, we want to hear from you.Key Responsibilities<ul><li>Technical Support:</li><li>Provide first-line support for hardware, software, and network issues via phone, email, or ticketing system.</li><li>Troubleshoot and resolve common IT problems (password resets, connectivity issues, application errors).</li><li>Escalate complex issues to the relevant teams with clear documentation.</li><li>System Monitoring:</li><li>Monitor system alerts, servers, and network performance during night hours.</li><li>Ensure critical systems remain operational and report outages immediately.</li><li>User Assistance:</li><li>Assist international users across different time zones with professionalism and patience.</li><li>Guide users through step-by-step solutions in a clear and friendly manner.</li><li>Documentation:</li><li>Log all incidents and requests accurately in the IT ticketing system.</li><li>Maintain and update knowledge base articles for common issues.</li></ul>What We&rsquo;re Looking For<ul><li>Experience: 1&ndash;3 years in an IT Help Desk, Technical Support, or similar role.</li><li>Technical Skills: Familiarity with Windows/macOS, Active Directory, Office 365, VPNs, and basic networking.</li><li>Communication: Clear verbal and written English skills; ability to explain technical concepts to non-technical users.</li><li>Night Shift Readiness: Comfortable working independently during night hours and managing shift handovers.</li><li>Education: Bachelor&rsquo;s degree/Diploma in IT, Computer Science, or a related field (or equivalent experience).</li></ul>Job Type: Full-timeWork Location: In person

IT Help Desk Specialist – Night Shift

VOLTRO By Falkenherz

Position Overview:As a Technical Support Specialist (L1), you will be the primary point of contact for troubleshooting and resolving technical issues related to telematics devices, software, and applications. You will work alongside an AI-agent to provide seamless, 24/7 support, ensuring that customers can effectively leverage our technology for fleet management and data analysis. This role involves proactive monitoring of fleet operations and efficient routing of complex cases to L2 teams and account managers.Key Responsibilities<ul><li>Initial Response &amp; Classification: Act as the first point of contact, ensuring all ticket intake and first responses meet strict SLA requirements.</li><li>Ticket Management: Classify incoming issues (P0&ndash;P3) and utilize/update the knowledge base to provide automated and manual answers.</li><li>Proactive Monitoring: Provide 24/7 proactive monitoring of all fleet operations in the interest of clients to identify potential issues before they escalate.</li><li>Basic Actioning &amp; Routing: Perform basic issue actioning for telematics hardware (GPS units, sensors) and software applications.</li><li>Escalation: Efficiently route complex cases to L2 support, account managers, or relevant technical teams for final resolution.</li><li>Documentation: Maintain and update customer records and technical issues in the CRM or ticketing system.</li><li>Knowledge Base Contribution: Participate in troubleshooting knowledge base updates and maintain product FAQs to assist both customers and internal teams.</li></ul>Qualifications<ul><li>Experience: 1&ndash;3 years of experience in technical support or IT support, ideally with a focus on telematics, GPS, IoT, or fleet management systems. (Adjusted from original 2-4 years to align with L1 entry-level).</li><li>Technical Knowledge: Basic understanding of telematics systems, GPS tracking, and wireless communication technologies.</li><li>Problem-Solving: Ability to perform basic troubleshooting for hardware, firmware, and software issues.</li><li>Communication: Strong communication skills with the ability to explain technical concepts clearly to customers.</li><li>Tools: Proficiency in using ticketing systems and a willingness to work with AI-driven support tools.</li><li>Adaptability: Ability to work in a 24/7 environment and a fast-paced, customer-centric team.</li></ul>Job Type: Full-timePay: Up to Rs180,000.00 per monthApplication Question(s):<ul><li>Are you available for a full time, on-site role in Gulberg Lahore?</li><li>Are you comfortable working in a 24/7 environment within a fast-paced, customer-focused team?</li></ul>Work Location: In person

Telematics - Technical Support Specialist (L1)

ACME ONE

Job SummaryWe are looking for a proactive and technically skilled IT Assistant / Network Support professional to provide day-to-day technical support and maintain the organization&rsquo;s IT infrastructure. The role involves troubleshooting hardware and software issues, supporting users, monitoring network performance, and ensuring the smooth operation of systems and connectivity.Key Responsibilities<ul><li>Provide first-level technical support to employees for hardware, software, and network issues.</li><li>Install, configure, and maintain desktops, laptops, printers, and other IT equipment.</li><li>Monitor and maintain network systems, including LAN, WAN, Wi-Fi, and internet connectivity.</li><li>Troubleshoot network problems and coordinate with vendors or ISPs when required.</li><li>Manage user accounts, permissions, and access control (Active Directory, email, systems).</li><li>Perform routine system maintenance, backups, and updates.</li><li>Maintain IT inventory, documentation, and asset tracking.</li><li>Assist in implementing IT policies, security controls, and best practices.</li><li>Support basic server operations and escalate complex issues to senior IT staff.</li><li>Ensure compliance with data security and company IT standards.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree or diploma in IT, Computer Science, or a related field.</li><li>1&ndash;3 years of experience in IT support or network-related roles.</li><li>Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN).</li><li>Familiarity with Windows and/or Linux operating systems.</li><li>Experience with routers, switches, firewalls, and Wi-Fi access points.</li><li>Understanding of troubleshooting tools and techniques.</li><li>Strong communication and customer service skills.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>We are located near UCP, are you comfortable with the location? </li><li>What is your current salary? </li><li>What is your expected salary? </li></ul>Work Location: In person

IT Assistant

Novapack Pvt. Ltd.

Job post summaryPay: Rs45,000.00 - Rs50,000.00 per monthKey Responsibilities<ul><li>Must have knowledge of ERP</li><li>Provide first-level technical support to staff and users for hardware, software, and network-related issues.</li><li>Diagnose and resolve technical issues promptly, escalating complex problems to senior IT staff when necessary.</li><li>Install, configure, and maintain computer systems, printers, scanners, and other peripheral devices.</li><li>Assist in the maintenance of servers, network equipment, and other IT infrastructure.</li><li>Monitor system performance and ensure security and efficiency of IT infrastructure.</li><li>Perform routine backups and data recovery processes.</li><li>Manage the inventory of IT equipment and ensure proper asset tracking.</li><li>Assist in the deployment and management of software applications and updates.</li><li>Collaborate with vendors for hardware and software purchases or repairs.</li><li>Ensure adherence to IT security policies and guidelines.</li><li>Assist in implementing measures to protect organizational data and systems from cyber threats.</li><li>Conduct regular updates and patch management for operating systems and applications.</li><li>Basic understanding of ERP</li></ul>Qualifications and SkillsEducation<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field (or equivalent experience).</li></ul>Technical Skills<ul><li>Basic understanding of ERP, networking, servers, and database systems.</li><li>Proficiency in Windows/Mac operating systems</li><li>Knowledge of basic troubleshooting techniques for hardware and software issues.</li><li>Familiarity with IT helpdesk systems and tools.</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Lahore Cantt. Gpo: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Work Location: In personJob Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthWork Location: In person

IT ASSISTANT

Cinepax

We are seeking a proactive and technically skilled IT Support Officer to manage and maintain the IT infrastructure and cinema-related systems. The ideal candidate will ensure smooth operation of all technical equipment, including ticketing systems, POS systems, projection systems, network infrastructure, and end-user devices, to support uninterrupted cinema operations.Key Responsibilities<ul><li>Provide technical support for cinema Servers.</li><li>Maintain and troubleshoot POS systems, ticketing systems, kiosks, and online booking integrations.</li><li>Install, configure, and maintain hardware (desktops, laptops, printers, scanners, routers, switches).</li><li>Monitor and maintain network infrastructure (LAN/WAN, Wi-Fi, firewalls).</li><li>Perform routine system maintenance, updates, backups, and security checks.</li><li>Coordinate with vendors for system upgrades, repairs, and AMC support.</li><li>Ensure minimal downtime during movie screenings and peak operational hours.</li><li>Maintain documentation of IT assets, configurations, and support logs.</li><li>Provide on-site technical support during special events and premieres if required.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>2&ndash;4 years of experience in IT support (experience in cinema, hospitality, or retail industry preferred).</li><li>Knowledge of digital projection systems and media servers is an advantage.</li><li>Strong understanding of networking concepts and troubleshooting.</li><li>Familiarity with Windows OS, basic server management, and backup systems.</li><li>Basic to intermediate knowledge of SQL Server, including ability to run queries, extract reports, and assist in data preparation for reporting/BI systems (exposure to SSAS or data cubes is a plus)</li><li>Ability to work flexible hours, including evenings, weekends, and public holidays.</li><li>Strong problem-solving and communication skills.</li></ul>Preferred Skills<ul><li>Experience with cinema management systems (VISTA ERP) and POS platforms.</li><li>Basic understanding of audio-visual systems.</li><li>IT certifications (e.g., CompTIA A+, Network+, CCNA) are a plus.</li><li>Male Preferred</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Professional development opportunities</li><li>Dynamic and entertainment-driven work environment</li></ul>Job Type: Full-timeWork Location: In person

IT Support Officer

INTERNATIONAL PHARMA LABS

<ul><li>IT Support &amp; Troubleshooting: Serve as the first point of contact for staff, diagnosing and resolving hardware, software, network, and peripheral issues (e.g., printers, scanners, mobile devices). This can involve both on-site and remote assistance.</li><li>System Administration &amp; Maintenance:</li><li>Install, configure, and maintain computer hardware, operating systems (Windows, Linux, macOS), and software applications.</li><li>Manage user accounts, permissions, and access controls within systems like Active Directory and specific industry software (e.g., LIMS - Laboratory Information Management Systems, Openlab).</li><li>Monitor system performance, perform regular maintenance, and implement updates and security patches to ensure reliability and minimize downtime.</li><li>Network Management &amp; Security: Administer network devices (routers, switches, firewalls, VPNs) and monitor network traffic. Implement and monitor security measures to protect sensitive data and systems from cyber threats, which is critical in an industry susceptible to data leakage.</li><li>Data Management &amp; Disaster Recovery: Manage daily data backups and develop automated backup and disaster recovery plans to ensure data integrity and business continuity.</li><li>Compliance &amp; Documentation:</li><li>Ensure all IT operations, systems, and data handling comply with relevant regulatory requirements such as GMP, FDA guidelines, and data protection acts (e.g., GDPR).</li><li>Maintain accurate inventory records of all IT hardware and software assets.</li><li>Create and maintain comprehensive documentation, including IT policies, standard operating procedures (SOPs), and troubleshooting guides.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

IT Officer

Explore 974+ It support specialist in Lahore this February. Find roles across top companies and apply now to boost your career.