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it support specialist

TCP Software

<div>TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role.
About TCP (TimeClock Plus):
For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. We recently embraced our new, refreshed brand which we feel fully embodies our commitment to innovation while also completing our first acquisition of Humanity, an industry-leading cloud-based scheduling platform. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook.
The Setups Support Specialist plays a key role in supporting the successful onboarding and configuration of customer accounts. This role works closely with customer facing teams to assist with system configuration, data setup, and technical support. The ideal candidate is detail-oriented, technically capable, and excels at collaboration and communication.
As a Setups Support Specialist, you will:<ul><li>
Support Customer Facing Teams with customer account setup, system configuration, and data validation activities.
</li><li>Support new and existing customers with account setup, system configuration, and data validation processes.</li><li>
Demonstrate strong proficiency in Microsoft Excel, including the ability to handle large datasets and apply formulas to transform raw data into system-ready formats. Exposure and practice on SQL are a plus.</li><li>
Help prepare and maintain status reports and checklists.</li><li>
Collaborate with Customer Facing Teams to identify and resolve configuration or data-related issues.
</li><li>Manage multiple tasks and priorities across concurrent implementation and support projects.
</li><li>Communicate clearly and effectively with internal teams to ensure smooth handoffs and issue resolution.
</li><li>Follow established implementation processes and contribute to continuous improvement of support workflows.
</li><li>Work independently on assigned tasks while contributing effectively as part of a broader implementation team.
</li></ul>Requirements<ul><li>
Bachelor&rsquo;s degree (or equivalent experience).
</li><li>Experience in software configuration, implementation support, or a related technical support role.
</li><li>Proficiency in Microsoft Excel applications and SQL database management systems.
</li><li>Strong analytical and problem-solving skills with close attention to detail.
</li><li>Ability to multitask effectively in a fast-paced environment.
</li><li>Ability to work independently as well as collaboratively within a team.
</li><li>Exceptional communication skills, both written and verbal.</li></ul>
Benefits<ul><li>
Company sponsored training, workshops, education, and team building.
</li><li>The chance to make a genuine impact on the company&rsquo;s growth.</li><li>
Plenty of challenging work and the opportunity to stretch yourself.</li><li>
Every day you&rsquo;ll get to work with amazing talent in a fast-growing company that really values their people.</li><li>
Competitive salary based on experience</li><li>
PTO and Sick leaves</li><li>
In-Patient &amp; Out-Patient Health insurance</li><li>
Provident fund and EOBI</li><li>
The work/life setup you need to be successful</li><li>
A creative, collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skillset, and create outstanding results</li><li>
The opportunity to work with amazing talent in a fast-growing company that really values its team</li></ul>
TCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees</div>

Setups Support Specialist Lahore, Punjab, Pakistan

Associated Technologies Pvt. Ltd.

Engineering Company is seeking a motivated and technically skilled IT Support Officer to manage day-to-day IT operations, provide technical support, coordinate with technology vendors, and ensure the smooth functioning of the organization's IT infrastructure. The ideal candidate should possess strong knowledge of ERP systems, Oracle databases/applications, networking, hardware troubleshooting, and vendor management.Key Responsibilities<ul><li>Provide technical support to users regarding hardware, software, networking, and system-related issues</li><li>Install, configure, and maintain desktops, laptops, printers, scanners, and other IT equipment</li><li>Manage and support ERP systems, Oracle-based applications, and other business software solutions</li><li>Troubleshoot software, system, and network-related issues and ensure timely resolution</li><li>Monitor and maintain LAN, WAN, internet connectivity, Wi-Fi networks, and related infrastructure</li><li>Coordinate with vendors for procurement, maintenance, and support of IT equipment and services</li><li>Visit local markets and technology suppliers to identify, evaluate, and onboard new vendors</li><li>Obtain quotations, negotiate pricing, and coordinate procurement of IT hardware and software</li><li>Maintain inventory records of IT assets, licenses, and equipment</li><li>Assist in software deployment, system upgrades, and implementation of new technologies</li><li>Manage user accounts, access rights, email systems, and basic cybersecurity controls</li><li>Ensure data backup procedures and system security measures are properly implemented</li><li>Prepare IT documentation, reports, asset records, and support logs</li><li>Coordinate with departments to understand business requirements and provide appropriate IT solutions</li><li>Support ERP enhancement projects and digital transformation initiatives</li></ul>Required Skills &amp; Knowledge<ul><li>Strong knowledge of ERP systems and business applications</li><li>Experience working with Oracle ERP, Oracle Database, or Oracle-based applications</li><li>Sound understanding of networking concepts including LAN, WAN, TCP/IP, DNS, DHCP, VPN, and Wi-Fi management</li><li>Knowledge of Windows operating systems, Microsoft Office 365, and user support services</li><li>Experience in hardware troubleshooting and IT infrastructure support</li><li>Understanding of IT procurement and vendor management processes</li><li>Familiarity with cybersecurity best practices and data protection measures</li><li>Strong analytical, troubleshooting, and problem-solving skills</li><li>Ability to manage multiple tasks and priorities effectively</li></ul>Qualification<ul><li>Bachelor's Degree in Computer Science, Information Technology, Software Engineering, or a related field</li></ul>Experience<ul><li>2&ndash;5 years of relevant experience in IT Support, System Administration, ERP Support, or IT Operations</li><li>Experience with ERP implementation or support will be preferred</li><li>Experience in vendor management and IT procurement will be an added advantage</li></ul>Behavioral Competencies<ul><li>Strong problem-solving and analytical mindset</li><li>Excellent communication and coordination skills</li><li>Customer-focused approach with a service-oriented attitude</li><li>Ability to work independently and within a team environment</li><li>Strong organizational and documentation skills</li><li>Proactive approach to identifying and resolving IT issues</li></ul>Benefits<ul><li>Market Competitive Salary</li><li>Annual Bonuses</li><li>Paid Leaves</li><li>Lunch Facility (subsidized)</li><li>Career Growth Opportunities</li><li>Professional Working Environment</li></ul>How to ApplySend your updated CV to: recruitmentdrive100@gmail.comSubject Line: IT Support OfficerPay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

IT Support Officer

Howmuch

<div>
 
 Overview
 
 
 
 Howmuch Pvt Limited is seeking a Technical Support Associate for its Retail and Restaurant Management and POS Solutions, Howmuch (https://www.howmuchpos.com) and Foodnerd (https://www.foodnerdpos.com).
 
 
 
 Major Duties &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Set up hardware and install and configure software and drivers.
 </li>
 <li>
 Maintain and repair technological equipment (e.g. routers) or peripheral devices.
 </li>
 <li>
 Install well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.).
 </li>
 <li>
 Perform regular upgrades to ensure systems remain updated.
 </li>
 <li>
 Troubleshoot system failures or bugs and provide solutions to restore functionality.
 </li>
 <li>
 Arrange maintenance sessions to discover and mend inefficiencies.
 </li>
 <li>
 Offer timely technical support and teach users how to utilize computers correctly.
 </li>
 <li>
 Close new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
 </li>
 <li>
 Protects organization's value by keeping information confidential.
 </li>
 <li>
 Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
 </li>
 <li>
 Adhering to company's policies, standards and procedures in the performance of job duties.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proven experience as computer technician or similar role.
 </li>
 <li>
 Thorough knowledge of computer systems and IT components.
 </li>
 <li>
 Good knowledge of internet security and data privacy principles.
 </li>
 <li>
 Excellent troubleshooting skills.
 </li>
 <li>
 Exceptional organizing and time-management skills.
 </li>
 <li>
 Strong verbal and written communication skills are critical.
 </li>
 <li>
 Relevant certifications (e.g. CompTIA A+) will be an advantage.
 </li>
 <li>
 Experience/Knowledge of Hubspot CRM is a plus.
 
 
 </li>
 </ul>
 
 Key Benefits
 
 
 
 <ul>
 <li>
 Competitive commission structures that reward your work
 </li>
 <li>
 Bonuses and Commissions
 </li>
 <li>
 Accelerated learning and career growth!
 </li>
 </ul>
</div>

Technical Support Associate

Iyrix Technologies

We're looking for a Chat &amp; Technical Support Specialist who can be the first line of trust for our customers. You'll resolve real technical issues &mdash; email deliverability problems, DNS misconfigurations, inbox setup errors &mdash; fast, clearly, and without handholding. If you're someone who gets satisfaction from turning a frustrated customer into a loyal one, this role is for you.---Key Requirements<ul><li>On-site role at our Johar Town, Lahore office (6 PM &ndash; 3 AM PKT, Monday to Saturday)</li><li>Hands-on experience in customer support, technical support, or a similar client-facing role</li><li>Minimum 1 year of experience in live chat or technical support, preferably in a SaaS or tech environment</li><li>Strong written English &mdash; clear, professional, and human</li></ul>---What You'll Own<ul><li>Handle inbound customer queries via live chat and email &mdash; troubleshoot issues, provide step-by-step guidance, and close tickets without unnecessary back-and-forth</li><li>Support customers through onboarding &mdash; domain setup, DNS record configuration (SPF, DKIM, DMARC), mailbox provisioning, and connecting inboxes to outreach tools like Instantly.ai or Smartlead</li><li>Diagnose and resolve email deliverability issues &mdash; bounce rates, blacklisting, warm-up problems, sending limits, and authentication failures</li><li>Jump on video calls or record and send Loom walkthroughs when a written explanation isn't enough &mdash; sometimes showing is faster than telling</li><li>Escalate complex or unresolved issues to the technical team with clear, detailed context &mdash; no vague handoffs</li><li>Maintain and update the customer-facing knowledge base: help articles, setup guides, and FAQs</li><li>Follow up with customers post-resolution to ensure issues are fully closed and satisfaction is confirmed</li><li>Identify recurring pain points and flag them to the product and ops team to reduce ticket volume over time</li></ul>---What We're Looking For<ul><li>Prior experience in live chat or email-based technical support with measurable outcomes &mdash; resolution time, CSAT scores, or ticket volume handled</li><li>Basic understanding of email infrastructure: how domains, DNS records, MX, SPF, DKIM, and DMARC work</li><li>Familiarity with Google Workspace and/or Microsoft 365 &mdash; account setup, admin panel navigation, and common user issues</li><li>Comfortable using support tools &mdash; Intercom, Crisp, Freshdesk, Zendesk, or equivalent</li><li>At ease on video calls and screen recordings &mdash; you can record a clear, confident Loom or hop on a call without hesitation</li><li>Strong written communication &mdash; you explain technical things in plain language without being condescending</li><li>Calm under pressure &mdash; you de-escalate, not inflame</li><li>Self-organised and proactive &mdash; you don't wait to be told what's broken; you notice it first</li></ul>---Bonus Points If You Have<ul><li>Experience supporting cold email platforms, email deliverability tools, or managed inbox services</li><li>Familiarity with Cloudflare DNS management or domain registrar platforms (NameSilo, GoDaddy, Namecheap)</li><li>Exposure to tools like Instantly.ai, Smartlead, Apollo.io, or similar outbound sales platforms</li><li>Basic understanding of API concepts or SaaS product workflows &mdash; you don't need to code, but knowing how things connect helps</li><li>Prior experience in a B2B SaaS or email infrastructure company</li></ul>---Interested? Apply via LinkedIn or send your CV to careers@iyrix.com with the subject line:&quot;Chat &amp; Technical Support Specialist &ndash; Application&quot;Pay: Rs70,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>When can you join?</li><li>A customer messages you saying their emails are going to spam even though their domain is set up. Walk us through how you'd troubleshoot this &mdash; step by step.</li><li>Describe a time you had a frustrated or impatient customer. What was the issue, how did you handle it, and what was the outcome?</li><li>Record a 2&ndash;3 minute Loom explaining what SPF, DKIM, and DMARC are, as if you're explaining it to a non-technical customer who just bought a cold email inbox package.</li><li>Shift timings are 6pm to 3am, is it okay for you?</li></ul>Experience:<ul><li>Chat Support: 1 year (Required)</li></ul>Work Location: In person

Chat & Technical Support Specialist (70k - 100k)

Blue Star Manufacturing Pvt Ltd

Job Title: Admin Assistant / Data Entry SpecialistJob Type: Onsite (Full-Time / Part-Time)Job Overview: We are seeking a reliable and detail-oriented Admin Assistant / Data Entry Specialist to support our daily operations. The ideal candidate will be responsible for processing customer orders, managing data entry tasks, maintaining accurate records, and providing administrative support to ensure smooth business operations.Key Responsibilities:<ul><li>Process and manage customer orders accurately and efficiently.</li><li>Enter, update, and maintain data in company systems and spreadsheets.</li><li>Verify the accuracy of information and resolve discrepancies.</li><li>Prepare reports and maintain organized records and documentation.</li><li>Monitor order status and coordinate with relevant departments when required.</li><li>Maintain confidentiality of company and customer information.</li><li>Perform other eCommerce administrative duties as assigned.</li></ul>Requirements:<ul><li>Previous experience in data entry, eCommerce, or administrative support.</li><li>Strong attention to detail and accuracy.</li><li>Proficiency in Microsoft Office (Excel, Word) and Google Workspace.</li><li>Excellent organizational and time management skills.</li><li>Strong written and verbal communication skills.</li><li>Ability to work independently and meet deadlines.</li></ul>Preferred Qualifications:<ul><li>Experience with CRM, ERP, or order management systems.</li><li>Familiarity with online marketplaces and e-commerce platforms.</li><li>Basic reporting and spreadsheet analysis skills.</li></ul>What We Offer:<ul><li>Competitive compensation.</li><li>Opportunity for long-term growth and development.</li><li>Supportive and professional team culture.</li></ul>How to Apply: share resumemuhammadirfan@bluestarblue.comPay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Admin Assistant / Data Entry

Dostsol Global

QuickBooks Accounting Specialist | AP/AR, Payroll &amp; ReconciliationLocation: Johar Town, LahoreTimings: 7:00 PM &ndash; 4:00 AM, US Time ZoneExperience: Minimum 5 YearsJob DescriptionWe are looking for an experienced QuickBooks Accounting Specialist with strong hands-on experience in accounting operations, QuickBooks, AP, AR, payroll, bank reconciliations, taxation, and financial reporting.This role is suitable for someone who can manage day-to-day accounting tasks accurately, maintain financial records, and support reporting for a growing business.Key Responsibilities<ul><li>Manage Accounts Payable and Accounts Receivable.</li><li>Perform accurate bank reconciliations.</li><li>Handle payroll processing and taxation compliance.</li><li>Maintain general ledger, journal entries, and financial records.</li><li>Prepare monthly, quarterly, and annual financial reports.</li><li>Track expenses and support budgeting/cash flow reporting.</li><li>Conduct variance analysis and identify cost-control opportunities.</li><li>Support audits and ensure GAAP/IFRS compliance.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Accounting, Finance, or related field.</li><li>Minimum 5 years of accounting experience.</li><li>Strong expertise in QuickBooks Online/Desktop.</li><li>Experience in AP, AR, payroll, reconciliations, journal entries, and reporting.</li><li>Good knowledge of taxation, compliance, and accounting principles.</li><li>Strong Excel skills.</li><li>Good communication, organization, and problem-solving skills.</li></ul>Preferred Skills<ul><li>Experience with US accounting or international clients.</li><li>ERP knowledge such as SAP, Oracle, NetSuite, or similar.</li><li>Ability to work independently during US business hours.</li></ul>What We Offer<ul><li>Competitive salary package.</li><li>Growth opportunities.</li><li>Supportive work environment.</li><li>Long-term stable role with a growing company.</li></ul>Pay: Rs80,000.00 - Rs98,000.00 per monthApplication Question(s):<ul><li>Please check the salary range before applying. Applications may be rejected if expectations don&rsquo;t align with our budget. Does the given salary bracket meet your expectations?</li><li>How many years of experience you have in Accounting and QuickBooks?</li></ul>Work Location: In person

QuickBooks Accounting Specialist | AP/AR, Payroll & Reconciliation

M/S Infomatic .pk

Location: DHA Phase 3, Lahore Job Type: Full-Time - On-site Industry: IT Services &amp; Software Solutions Timing: 4pm to 1am (Monday - Friday)Position OverviewWe are looking for a skilled and proactive Business development Executive (Upwork Specialist) to strengthen our business development efforts. The ideal candidate will possess extensive experience in securing projects through Upwork for IT services, including Web Development, Mobile Application Development, UI/UX Design, AI Solutions, SaaS Platforms, Cloud Technologies, and Custom Software Development.The successful candidate will be responsible for identifying business opportunities, engaging with international clients, preparing winning proposals, and driving revenue growth through the Upwork platform.Key Responsibilities<ul><li>Research and identify suitable IT-related opportunities on Upwork that align with the company's services.</li><li>Develop tailored and persuasive proposals that effectively address client requirements and increase conversion rates.</li><li>Oversee the entire Upwork business development process, from lead identification to project acquisition.</li><li>Engage with prospective clients to understand their business needs, technical requirements, and project objectives.</li><li>Conduct discovery meetings and requirement analysis sessions with potential clients.</li><li>Discuss and finalize project deliverables, timelines, budgets, and milestone structures with clients.</li><li>Continuously enhance and manage Upwork profiles to maximize visibility, credibility, and lead generation.</li><li>Maintain regular communication with prospects and foster long-term client relationships.</li><li>Monitor and evaluate bidding activities, proposal performance, response rates, and project success metrics.</li><li>Stay informed about Upwork platform updates, market trends, and industry best practices to maintain a competitive advantage.</li></ul>Qualifications &amp; Experience<ul><li>1-2 years of hands-on experience in Upwork business development within the IT sector.</li><li>Demonstrated success in acquiring projects and generating revenue through Upwork.</li><li>Exceptional written and verbal communication skills in English.</li><li>Strong expertise in proposal development, client engagement, and lead qualification.</li><li>Solid understanding of software development services, digital solutions, and technology-driven projects.</li><li>Experience managing Upwork contracts, milestones, and client communications.</li><li>Excellent negotiation, relationship management, and stakeholder communication skills.</li><li>Self-motivated with the ability to work independently and consistently achieve business development targets.</li></ul>Preferred Qualifications<ul><li>Previous experience working with software houses, IT firms, or technology agencies.</li><li>Strong understanding of Upwork profile optimization techniques and bidding methodologies.</li><li>Experience working with clients from the United States, United Kingdom, Europe, Australia, and the Middle East.</li></ul>Why Join Us?<ul><li>Competitive Compensation Package</li><li>Attractive Performance-Based Rewards</li><li>Professional Development and Career Advancement Opportunities</li><li>Supportive and Collaborative Work Environment</li><li>Opportunity to work with international clients and diverse technology projects</li></ul>Ability to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Expected Salary ?</li></ul>Work Location: In person

Business Development Executive (Upwork Specialist)

Explore 192+ It support specialist in Lahore this July. Find roles across top companies and apply now to boost your career.