customer support representative Jobs in Lahore

customer support representative

call center agents

call center representative Jobs in Lahore

call center representative

customer service representative Jobs in Lahore

customer service representative

customer sales representative Jobs in Lahore

customer sales representative

customer support

Hurak Education Services

Customer Support RepresentativeLocation: DHA Phase 6, Lahore Job Type: Full-Time, On-Site Working Hours: 12:30 PM &ndash; 9:30 PMAbout HurakHurak is a leading EdTech company specializing in online and classroom-based compliance training across the UK. With over 12 years of industry experience, we are committed to delivering high-quality training solutions and are now expanding our reach to become a global brand.We are currently seeking a dedicated and customer-focused Customer Support Representative to join our growing team.Key Responsibilities<ul><li>Respond to customer queries, requests, and complaints professionally and efficiently.</li><li>Manage class schedules, exam bookings, certifications, and other operational tasks.</li><li>Follow established processes and procedures to ensure accurate and timely resolutions.</li><li>Deliver exceptional customer service by taking full ownership of customer issues from start to finish.</li><li>Build positive customer relationships and contribute to an outstanding customer experience.</li><li>Effectively handle objections and resolve customer concerns in a professional manner.</li><li>Collaborate with internal teams to ensure smooth operations and customer satisfaction.</li></ul>Requirements<ul><li>Bachelor's degree or equivalent qualification.</li><li>Excellent spoken and written English skills (mandatory).</li><li>Strong communication and interpersonal skills.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Prior experience in customer service, customer support, or a related field is preferred.</li><li>Fresh graduates with strong communication skills are encouraged to apply.</li><li>0-1 year of experience</li></ul>What We Offer<ul><li>Medical Insurance</li><li>Professional growth and learning opportunities.</li><li>A collaborative and supportive work environment.</li><li>The opportunity to be part of a rapidly growing international EdTech company.</li></ul>Pay: Rs65,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Can you commute to DHA Phase 6?</li><li>What's your current salary?</li></ul>Work Location: In person

Customer Support Representative

Instacare Technologies

InstaCare is looking for a Customer Support Team Lead (B2C) to lead our patient support operations and ensure an excellent experience for patients through calls and WhatsApp. The ideal candidate will guide the support team, maintain service quality, and help improve lead conversion.Responsibilities<ul><li>Lead and support the Patient Support team in daily operations.</li><li>Ensure all incoming patient calls are attended promptly.</li><li>Ensure all WhatsApp inquiries are responded to in a timely and professional manner.</li><li>Be part of the assigned shift and assist patients when required.</li><li>Prepare and manage team shift rosters.</li><li>Ensure proper shift coverage and smooth daily operations.</li><li>Support the team in converting patient inquiries into successful appointments.</li><li>Handle escalated patient concerns professionally.</li><li>Ensure punctuality, discipline, and compliance with company SOPs.</li><li>Guide and support team members whenever required.</li></ul>Requirements<ul><li>Bachelor's degree preferred.</li><li>Minimum 2 years of experience in Customer Support, Call Center, Customer Service, or a similar role.</li><li>Previous team handling experience will be preferred.</li><li>Strong communication, leadership, and problem-solving skills.</li><li>Comfortable working in rotational shifts and a 6-day work week.</li><li>Basic knowledge of Microsoft Office and CRM systems will be an advantage.</li></ul>How to Apply:Apply directly via Indeed Easy Apply or send your CV to:hrmanagerinstacare@gmail.comSubject: Customer Support Team LeadPay: Rs60,000.00 - Rs70,000.00 per monthWork Location: In person

Customer Support Team Lead

Innovatex Hub Private Limited

Location: Office# 210 Defence Rd, Lda Avenue Phase 1 Lda Avenue, Lahore, 54000, Pakistan (On-site) Employment Type: Full-Time Salary: PKR 50,000 &ndash; 80,000 (Based on experience &amp; skill level)About the RoleWe are hiring a Customer Support &amp; CRM Executive to manage international B2B customer inquiries, maintain CRM records, support quotation processes, and coordinate between our Pakistan digital operations team and UAE commercial office.This role involves structured training during the first month before full operational responsibility is assigned.Important: This is NOT a call center position. Strong written English and professional communication skills are mandatory.Reporting LineYou will report to:<ul><li>Operations Lead / SEO Lead (Pakistan Office)</li><li>Commercial Coordinator (UAE &ndash; Pricing &amp; Approvals)</li></ul>Key ResponsibilitiesMonth 1 &ndash; Training Phase<ul><li>Learn CRM system and lead tagging protocols</li><li>Understand customer segmentation (New / Non-active / Existing)</li><li>Study pricing logic and approval workflow</li><li>Shadow quotation preparation process</li><li>Learn industrial PPE &amp; workwear product portfolio</li><li>Understand coordination process with UAE commercial team</li></ul>Post-Training Responsibilities<ul><li>Handle inbound B2B inquiries (Email, WhatsApp, Website, LinkedIn)</li><li>Maintain accurate CRM records</li><li>Prepare quotations based on approved pricing structure</li><li>Conduct quotation follow-ups professionally</li><li>Coordinate with logistics and UAE commercial team</li><li>Generate weekly operational reports</li><li>Maintain structured documentation of communications</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree (Business, Marketing, Commerce, or related field)</li><li>1&ndash;3 years experience in Customer Support / Sales Support / CRM / E-commerce</li><li>Strong written English (mandatory)</li><li>Proficiency in MS Excel</li><li>Familiarity with CRM systems (Zoho, HubSpot, Odoo preferred)</li><li>Comfortable handling international customers</li></ul>Required Skills<ul><li>Professional email drafting skills</li><li>Strong follow-up discipline</li><li>Ability to manage multiple inquiries efficiently</li><li>Basic understanding of quotation processes</li><li>Commercial awareness</li><li>Problem-solving mindset</li></ul>Preferred (Advantage)<ul><li>Experience in B2B environment</li><li>Textile / PPE / Industrial product exposure</li><li>Experience working with UAE-based operations</li><li>Basic knowledge of international trade processes</li></ul>Why Join Us?<ul><li>International exposure (UAE&ndash;Pakistan operations)</li><li>Structured training &amp; growth pathway</li><li>Professional work environment</li><li>Opportunity to grow into senior operations/commercial roles</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs80,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Location:<ul><li>Lahore (Preferred)</li></ul>Work Location: In person

Customer Support & CRM Executive (B2B / International Operations)

TalentPop App

<div>
 
 About Us
 
 
 
 At TalentPop App, we believe e-commerce support is more than just managing orders &mdash; it&rsquo;s about creating a smooth and enjoyable shopping experience for every customer. We&rsquo;re looking for detail-oriented, resourceful, and proactive individuals who can help us manage TikTok Shop operations while delivering exceptional customer support, all from the comfort of home.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Manage customer interactions via TikTok Shop, chat, email, or phone, ensuring prompt and accurate responses
 </li>
 <li>
 Assist with product inquiries, order processing, tracking, returns, and issue resolution
 </li>
 <li>
 Monitor and update product listings, inventory, and order status in the TikTok Shop system
 </li>
 <li>
 Collaborate with internal teams to ensure smooth operations and positive customer experiences
 </li>
 <li>
 Stay informed on TikTok Shop policies, trends, and tools to optimize store performance
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive pay with annual performance-based increases
 </li>
 <li>
 Paid time off so you can take care of yourself
 </li>
 <li>
 Comprehensive health and dental insurance or a monthly health stipend
 </li>
 <li>
 Holiday bonuses to show appreciation for your hard work
 </li>
 <li>
 A fully remote work setup &mdash; no commuting, ever
 </li>
 <li>
 Opportunities for growth and advancement as we continue to expand
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 Excellent English communication skills (both written and spoken)
 </li>
 <li>
 At least 1 year of e-commerce or customer service experience (TikTok Shop experience preferred)
 </li>
 <li>
 Familiarity with order management systems (IMS) and online store platforms
 </li>
 <li>
 Strong attention to detail, organization skills, and a proactive problem-solving mindset
 </li>
 <li>
 Enjoys working in a fast-paced environment and being part of a collaborative team
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Need To Work From Home
 
 
 
 <ul>
 <li>
 Your own computer or laptop (i5 processor or equivalent preferred)
 </li>
 <li>
 A reliable internet connection (minimum of 25 Mbps upload/download speed)
 
 
 </li>
 </ul>
 
 READY TO JOIN US?
 
 
 
 If you&rsquo;re excited about helping customers and ensuring smooth TikTok Shop operations, we&rsquo;d love to hear from you. Apply now and let&rsquo;s grow together!
</div>

TikTok Shop Support

Digixvalley LLC

We are looking for a Customer Support Agent / Customer Service Representative (CSR) &ndash; Arabic to join our inbound customer service campaign. The ideal candidate must have excellent Arabic communication skills and a strong understanding of the Saudi market and customer behavior.Job Responsibilities (JRs) : <ul><li>Handle inbound customer calls and inquiries professionally.</li><li>Communicate with customers in fluent Arabic and provide accurate information.</li><li>Resolve customer concerns, complaints, and service requests effectively.</li><li>Maintain a high level of customer satisfaction and service quality.</li><li>Record customer interactions and update relevant information in the CRM system.</li><li>Follow company policies, procedures, and service standards.</li><li>Escalate complex issues to the relevant department when necessary.</li><li>Meet assigned KPIs, including response time, customer satisfaction, and call quality metrics.</li><li>Maintain confidentiality of customer information and company data.</li><li>Stay updated on products, services, and campaign-related information.</li></ul>Job Requirements (JDs) : <ul><li>Native or Near-Native Arabic Speaking Skills (Mandatory).</li><li>Previous experience in Customer Support, Call Center, or Customer Service roles.</li><li>Hands-on experience dealing with Saudi customers or the Saudi market.</li><li>Excellent verbal and written communication skills in Arabic.</li><li>Ability to handle high call volumes in a professional manner.</li><li>Familiarity with CRM systems and customer support tools.</li><li>Minimum Bachelor's degree is preferred.</li><li>Availability to work according to Saudi business hours.</li><li>Experience in Saudi-based inbound campaigns.</li><li>Knowledge of Saudi culture, customer expectations, and communication etiquette.</li><li>Previous experience in telecom, e-commerce, healthcare, or service-based industries serving Saudi customer</li></ul>Work Location: In person

Customer Service Representative (CSR) – Arabic

TCP Software

<div>TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role.
About TCP (TimeClock Plus):
For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. We recently embraced our new, refreshed brand which we feel fully embodies our commitment to innovation while also completing our first acquisition of Humanity, an industry-leading cloud-based scheduling platform. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook.
The Setups Support Specialist plays a key role in supporting the successful onboarding and configuration of customer accounts. This role works closely with customer facing teams to assist with system configuration, data setup, and technical support. The ideal candidate is detail-oriented, technically capable, and excels at collaboration and communication.
As a Setups Support Specialist, you will:<ul><li>
Support Customer Facing Teams with customer account setup, system configuration, and data validation activities.
</li><li>Support new and existing customers with account setup, system configuration, and data validation processes.</li><li>
Demonstrate strong proficiency in Microsoft Excel, including the ability to handle large datasets and apply formulas to transform raw data into system-ready formats. Exposure and practice on SQL are a plus.</li><li>
Help prepare and maintain status reports and checklists.</li><li>
Collaborate with Customer Facing Teams to identify and resolve configuration or data-related issues.
</li><li>Manage multiple tasks and priorities across concurrent implementation and support projects.
</li><li>Communicate clearly and effectively with internal teams to ensure smooth handoffs and issue resolution.
</li><li>Follow established implementation processes and contribute to continuous improvement of support workflows.
</li><li>Work independently on assigned tasks while contributing effectively as part of a broader implementation team.
</li></ul>Requirements<ul><li>
Bachelor&rsquo;s degree (or equivalent experience).
</li><li>Experience in software configuration, implementation support, or a related technical support role.
</li><li>Proficiency in Microsoft Excel applications and SQL database management systems.
</li><li>Strong analytical and problem-solving skills with close attention to detail.
</li><li>Ability to multitask effectively in a fast-paced environment.
</li><li>Ability to work independently as well as collaboratively within a team.
</li><li>Exceptional communication skills, both written and verbal.</li></ul>
Benefits<ul><li>
Company sponsored training, workshops, education, and team building.
</li><li>The chance to make a genuine impact on the company&rsquo;s growth.</li><li>
Plenty of challenging work and the opportunity to stretch yourself.</li><li>
Every day you&rsquo;ll get to work with amazing talent in a fast-growing company that really values their people.</li><li>
Competitive salary based on experience</li><li>
PTO and Sick leaves</li><li>
In-Patient &amp; Out-Patient Health insurance</li><li>
Provident fund and EOBI</li><li>
The work/life setup you need to be successful</li><li>
A creative, collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skillset, and create outstanding results</li><li>
The opportunity to work with amazing talent in a fast-growing company that really values its team</li></ul>
TCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees</div>

Setups Support Specialist Lahore, Punjab, Pakistan

Vormand (pvt) ltd

Position: Customer Sales RepresentativeRole Overview: As a Customer Sales Representative, you will play a crucial role in driving revenue growth and strengthening our presence in the packaging industry.Key Responsibilities:<ul><li>Stay up-to-date with industry trends, competitor activity, and market developments to maintain a competitive edge.</li><li>Respond promptly and professionally to customer inquiries via chat and other communication channels.</li><li>Build and maintain strong, long-term relationships with clients to enhance customer loyalty.</li><li>Maintain comprehensive product knowledge to accurately and confidently address customer needs.</li><li>Consistently meet and exceed sales targets and key performance indicators.</li><li>Deliver outstanding customer service to ensure a positive and seamless experience.</li><li>Update and manage customer records and interactions using CRM software.</li><li>Collaborate with internal teams to continuously refine sales strategies and improve overall performance.</li></ul>Requirements:<ul><li>Demonstrated experience as a Chat Support Agent or in a related customer-facing role, ideally within the packaging industry.</li><li>Solid knowledge of packaging campaigns, with a focus on the US, Canadian, or UK markets.</li><li>Exceptional communication, negotiation, and interpersonal skills.</li><li>Strong problem-solving abilities with a commitment to delivering customer satisfaction.</li><li>Capable of working independently as well as in a team within a fast-paced environment.</li><li>Proficiency in CRM platforms and the Microsoft Office Suite.</li></ul>Campaign: US BasedShift: Night shiftTimings 8:00 PM - 5:00AMShare your resume at 0327-1558890Job Type: Full-timeJob Type: Full-timePay: Rs40,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Have you worked in Packaging Campaign?</li><li>How many years of experience you have in Packaging niche?</li></ul>Work Location: In person

Customer Sales Representatives-US Based-Packaging

Explore 213+ Customer support in Lahore this July. Find roles across top companies and apply now to boost your career.