customer sales representative Jobs in Lahore

customer sales representative

customer service representative Jobs in Lahore

customer service representative

call center sales agent

customer service agent

helpline agent

customer support

Blue Star Manufacturing (Pvt) Limited

<p><b>Job Summary</b></p><p>The Customer Support Specialist will serve as a key operational and customer-facing member of the team, responsible for delivering excellent customer service while ensuring the accurate and timely processing of sales orders, returns, and exchanges through ERP systems such as QuickBooks or NetSuite. This role requires strong communication skills, exceptional attention to detail, and proficiency in data entry and order management. The ideal candidate is proactive, highly organized, and committed to supporting smooth and efficient transactional workflows.</p><p><b>Key ResponsibilitiesCustomer Support</b></p><ul><li>Respond to customer inquiries via email, chat, and phone with professionalism and clarity.</li><li>Assist customers with product information, order status, tracking, returns, refunds, and general support needs.</li><li>Resolve customer concerns efficiently and ensure complete customer satisfaction.</li><li>Handle escalations with patience, empathy, and timely follow-up.</li><li>Maintain accurate documentation of customer interactions within CRM and ERP systems.</li><li>Identify recurring issues and suggest improvements to enhance the customer experience.</li></ul><p><b>Order &amp; Transaction Processing</b></p><ul><li><b>Order Entry:</b> Accurately input and process new customer orders into QuickBooks/NetSuite or other systems from emails, sales teams, and e-commerce platforms.</li><li><b>Order Fulfillment Coordination:</b> Partner with warehouse and operations teams to ensure orders are picked, packed, and shipped on schedule.</li><li><b>Invoicing &amp; Billing:</b> Create and send accurate customer invoices in line with company policies.</li><li><b>Returns &amp; Exchanges:</b> Process returns, refunds, and exchanges within the ERP, ensuring proper inventory and financial updates.</li><li><b>Troubleshooting:</b> Investigate and resolve issues related to orders, inventory discrepancies, invoices, and shipping.</li><li><b>Documentation:</b> Maintain organized digital and physical records for all orders, returns, and related communications.</li></ul><p><b>Data Entry &amp; Administrative Support</b></p><ul><li>Perform high-volume data entry to keep databases, spreadsheets (Excel), and ERP records accurate and up to date.</li><li>Add new items to the ERP with complete and correct details.</li><li>Assist in generating reports related to sales, returns, and inventory levels as required by management.</li><li>Maintain and organize filing systems&mdash;digital and hard copy&mdash;ensuring confidentiality and quick retrieval.</li><li>Coordinate with customers and internal teams to provide updates on order status, delays, troubleshooting results, and other transactional details.</li><li>Provide general office support, including managing supplies, handling mail, and assisting with clerical tasks.</li><li>Perform other related duties assigned from time to time.</li></ul><p><b>Eligibility Requirements</b></p><ul><li>2&ndash;3 years of experience as an eCommerce Administrative Assistant or in a similar role involving ERP-based order processing, invoicing, and returns management.</li><li>Proficiency in QuickBooks, NetSuite, or equivalent ERP systems.</li><li>Strong skills in Microsoft Excel for data entry, reporting, and database updates.</li><li>High accuracy in data entry and experience handling large volumes of transactional data.</li><li>Familiarity with Accounts Payable/Receivable, invoicing, billing, and reconciliation processes.</li><li>Strong organizational skills with expertise in record keeping and documentation.</li><li>Excellent written and verbal communication skills for customer and internal correspondence.</li><li>Ability to investigate and resolve discrepancies with professionalism.</li><li>Highly proactive, detail-oriented, and capable of multitasking in a fast-paced environment.</li><li>Commitment to maintaining workflow efficiency, accuracy, and confidentiality.</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Can you explain how you process a customer return or exchange in an ERP?</li><li>What is your current salary?</li><li>What is your expected salary?</li><li>If selected than in how many days you can join?</li></ul><p>Work Location: In person</p>

Customer Support Specialist

TekBoox

<p><b>Tekboox</b>, a US-based IT company, is urgently looking to hire a <b>Customer Support Executive</b>.</p><p><b>Responsibilities:</b></p><ul><li>Provide exceptional customer support for healthcare clients.</li><li>Handle patient scheduling for US-based doctors, including appointments, follow-ups, and reminders.</li><li>Manage prior authorization requests by coordinating with insurance providers and verifying required documentation.</li><li>Respond promptly to patient inquiries via phone, email, and chat while maintaining high service standards.</li><li>Possess working knowledge of insurance providers and their plans.</li><li>Be familiar with EMR/EHR platforms and medical billing systems.</li><li>Demonstrate strong communication, problem-solving, and customer service skills.</li></ul><p><b>Requirements:</b></p><ul><li>Up to 2 years of professional experience.</li><li>Excellent English communication skills (spoken and written).</li><li>Candidates with an O/A Levels background or IELTS certification will be preferred.</li></ul><p><b>Job Location &amp; Timing:</b></p><ul><li><b>Location:</b> DHA Phase 3, Y Block, Lahore</li><li><b>Shift:</b> Night Shift (7:00 PM to 4:00 AM)</li><li><b>Work Mode:</b> Onsite, 5 days a week</li></ul><p><b>How to Apply:</b></p><p>Interested candidates may send their resumes to: <b>saddam.hussain@tekboox.com</b></p><p>Job Type: Full-time</p><p>Pay: Rs90,000.00 - Rs100,000.00 per month</p><p>Work Location: In person</p>

Customer Support Representative

Taxgpt

<div></div><div><div><div><p>Join our team to provide frontline customer support while helping implement AI-driven tools and processes. You'll work alongside sales, product, and engineering teams to resolve issues, maintain support resources, and contribute to operational improvements.</p><div><div><div><div><div>
</div></div><div>Lahore, Pakistan (On-Site)</div></div><div><div><div>
</div></div><div>Full time</div></div></div></div><div><div>
</div></div></div></div><div></div><div><h2 class="jobSectionHeader"><b>
About the Role</b></h2><p>
We're seeking a Customer Support Representative to join our offshore team and become a cornerstone of our customer success operations. You'll deliver exceptional support while helping architect AI-driven systems that enhance efficiency and drive collaboration across sales, product, and engineering teams.</p><p>
This role is ideal for individuals who thrive in high-growth environments and are passionate about leveraging AI, automation, and customer success platforms to scale support operations without sacrificing quality.</p><h3 class="jobSectionHeader"><b>
What You&rsquo;ll Do</b></h3><h4 class="jobSectionHeader"><b>
Customer Support Operations</b></h4><ul><li>
Lead customer interactions from first contact through resolution, ensuring timely, high-quality responses to both technical and non-technical issues</li><li>
Develop and refine scalable support processes that improve efficiency while maintaining a seamless customer experience</li><li>
Build and maintain self-service resources (knowledge base, help center, FAQs) to empower customers and reduce repetitive inquiries</li><li>
Act as the voice of the customer, identifying patterns in feedback and challenges, then translating them into actionable product insights</li></ul><h4 class="jobSectionHeader"><b>
Cross-Functional Collaboration</b></h4><ul><li>
Partner closely with engineering teams to validate, triage, and resolve product bugs through Jira and Slack workflows</li><li>
Work with sales and product teams to share customer insights that drive product improvements and strategic decisions</li><li>
Collect and analyze customer feedback, providing data-driven recommendations to enhance our offerings</li></ul><h4 class="jobSectionHeader"><b>
AI &amp; Automation</b></h4><ul><li>
Leverage AI and automation to streamline support ticketing, workflows, and customer interactions, improving response times and resolution efficiency</li><li>
Manage and optimize customer success platforms (Intercom, Customer.io, HubSpot) to enhance communication and automation</li><li>
Continuously explore and implement AI-driven solutions that improve support quality while maintaining a human-first, empathetic approach</li><li>
Design automated workflows that scale operations without compromising the customer experience</li></ul><h3 class="jobSectionHeader"><b>
What You&rsquo;ll Bring</b></h3><ul><li>
3+ years in customer support or customer-facing roles, with demonstrated experience building and scaling support operations from the ground up</li><li>
Strong proficiency with customer support platforms (Intercom, Customer.io, HubSpot), including automation and workflow optimization</li><li>
Experience using Jira and Slack for effective engineering team communication and issue triage</li><li>
Excellent communication skills&mdash;you can translate complex technical issues into clear, actionable guidance for both customers and internal teams</li><li>
Strong technical validation skills to test and verify customer-reported issues before escalating to engineering</li><li>
Data-driven mindset with experience analyzing customer feedback and metrics to identify improvement opportunities</li><li>
Demonstrated ability to leverage AI and automation to optimize processes and scale operations</li></ul><h3 class="jobSectionHeader"><b>
Nice-to-Haves</b></h3><ul><li>
Experience implementing AI chatbots, predictive analytics, or machine learning applications in customer support</li><li>
Basic knowledge of APIs and integrations for customizing support workflows</li><li>
Familiarity with analytics tools for deeper customer data insights.</li><li>
Background in SaaS, fintech, or startup environments</li><li>
Experience in tax, accounting, or financial services industries</li></ul><h3 class="jobSectionHeader"><b>
Our Hiring Process</b></h3><h4 class="jobSectionHeader"><b>
Step 1: Application (10 minutes)</b></h4><p>
Click &lsquo;&rsquo; and fill out the application form. We&rsquo;ll review and respond quickly.</p><h4 class="jobSectionHeader"><b>
Step 2: Take Home Assignment (~2-3 hours)</b></h4><p>
After passing the initial screening, you will receive a take-home assignment that takes 2-3 hours.</p><h4 class="jobSectionHeader"><b>
Step 3: Virtual Interview (45 min)</b></h4><p>
If you pass the assignment screening, you will be invited to an online interview with the hiring manager.</p><h4 class="jobSectionHeader"><b>
Step 4: [potential] Virtual Interview (30 min)</b></h4><p>
You may also be invited to an online interview with our founder and CEO, pending their availability.</p><p><b>
Timeline</b></p><p>
We move fast and aim to close this job in one week.</p><p>
If you're ready to make a big impact on a small team and take your career to the next level, apply today to join our team at TaxGPT. We can't wait to meet you!</p><p>
At TaxGPT, we are committed to fostering a diverse and inclusive work environment. We believe that diversity in all its forms &ndash; race, gender, nationality, religion, sexual orientation, and beyond &ndash; enriches our perspectives and enhances our product. Each member of our team brings unique experiences, skills, and viewpoints to the table, and it's this mosaic of backgrounds that drives our innovation forward. We provide equal employment opportunities to all individuals without regard to race, color, religion, sex, national origin, age, disability, or veteran status. Join us in building a future where technology breaks barriers and creates opportunities for all.</p><p>
The base pay range for this role is $24,000 &ndash; $36,000 per year.</p></div></div><div></div>

Customer Support Representative, Offshore

ibex. Pakistan

<div>
 Do you think you have what it takes to talk your way through customers and bring about a positive change in customer engagement? We are looking for an incredible resource who can do wonders in the world of CX. Hence, when a regular person is having difficulty in handling or resolving any particular customer grievance - that is where you come into the play.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   O Levels/Matriculation or above
  </li>
  <li>
   Excellent Written and Verbal English communication
  </li>
  <li>
   Proficiency with MS Office (Particularly MS Excel and MS Word)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
  </li>
  <li>
   Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
  </li>
  <li>
   Providing alternatives to products/items, which are not available on the ecommerce website
  </li>
  <li>
   Follow standard processes and procedures when it comes to providing the resolution
  </li>
  <li>
   Staying up to date with latest updates on system information, process changes and future updates
  </li>
 </ul>
</div>


Customer Support Specialist - International

CORBIT Systems Private Limited

<p>Corbit Systems Private Limited is looking for a dedicated and enthusiastic <b>Customer Support Executive</b> to join our team.</p><p><b>Location:</b> Lahore</p><p><b>Timings: </b>9:00 AM to 5:30 PM</p><p><b>Minimum Qualification:</b> Graduation (Fresh candidates may also apply)</p><p><b>Minimum Contract Period:</b> 2 Years</p><p><i><b>Benefits:</b></i></p><p>Competitive Salary</p><p>Medical Allowance</p><p>Performance Allowance</p><p>Paid Off / Leave</p><p><i><b>Job Description:</b></i></p><p>&gt;Handle customer calls professionally and assist with pre-sales &amp; after-sales issues.</p><p>&gt;Prepare and distribute invoicing, correspondence, and coordinate dispatches.</p><p>&gt;Resolve customer queries related to billing, delivery, dispatch, and warranty claims.</p><p>&gt;Follow up with customers via phone and email regarding outstanding payments.</p><p>&gt;Maintain billing and payment documentation.</p><p>&gt;Ensure timely resolution of after-sales support issues.</p><p><i><b>Important Dates:</b></i></p><p><b>Deadline to Apply: </b>24th December 2025</p><p><b>In-Person Interviews:</b> 24th&ndash;30th December 2025</p><p><b>Expected Joining Date: </b>1st January 2026, In Sha Allah</p><p><b>How to Apply: </b>Submit your CV at: hr@corbitsystems.com</p><p><b>UAN:</b> 042-111 002 007</p><p>Job Types: Full-time, Fresher</p><p>Pay: Rs32,000.00 - Rs40,000.00 per month</p><p>Work Location: In person</p>

Customer Support Executive (Lahore Office)

H-Verse Group of Companies

<ul><li><b>Customer Care Representative</b></li></ul><p>Acts as the first point of contact for customers needing assistance. In industries like telecom or banking, CSE's resolve issues related to billing, account updates, or service disruptions through inbound calls or live chat.</p><ul><li><b>Technical Support Specialist</b></li></ul><p>CSE's often troubleshoot software glitches, login errors, or integration problems. They collaborate with technical teams and guide customers through complex issues, often using screen-sharing tools or step-by-step guides.</p><ul><li><b>Onboarding Support Executive</b></li></ul><p>CSE's assist new customers post-sale by helping them set up their accounts, understand product features, and ensure a smooth transition from sales to active use.</p><ul><li><b>Order and Delivery Coordinator</b></li></ul><p>In e-commerce or logistics companies, CSE's track orders, resolve shipping delays, and process returns. For instance, Amazon&rsquo;s support team handles over 20 million inquiries monthly, many of which involve delivery tracking.</p><ul><li><b>Feedback and Survey Agent</b></li></ul><p>CSE's are tasked with gathering customer feedback after service interactions. This data helps companies improve their offerings and customer experience. In the healthcare sector, for example, patient satisfaction surveys are often handled by support teams.</p><ul><li><b>Social Media Support Executive</b></li></ul><p>As customers increasingly turn to platforms like Twitter or Instagram for help, CSE's monitor and respond to inquiries or complaints publicly, playing a role in both support and brand reputation.</p><ul><li><b>Product Education Specialist</b></li></ul><p>In sectors like consumer electronics or EdTech, CSE's help customers understand how to use a product effectively. This might involve conducting webinars, sharing tutorials, or updating knowledge base content.</p><ul><li><b>Billing and Payments Agent</b></li></ul><p>CSE's address queries around invoices, payment failures, refund requests, or pricing plan changes.</p><p>Job Type: Full-time</p><p>Pay: Rs80,000.00 - Rs90,000.00 per month</p><p>Work Location: In person</p>

Customer Support Executive (Female)

AV Private Limited

<p><b>Job post summary</b></p><p><b>Date posted:</b> December 8, 2025</p><p><b>Pay:</b> 50,000.00 (PKR) - 80,000.00 (PKR) per month</p><p>Job description:</p><p><b>Position Overview:</b><br/>We are looking for a Customer Support Representative who will serve as the primary point of contact for customers, ensuring timely and accurate responses to inquiries. The ideal candidate should have strong communication skills, a customer-focused mindset, and the ability to handle customer concerns with patience and professionalism.</p><p><b>Key Responsibilities:</b></p><ul><li>Respond to customer queries via phone, email, chat, or social media.</li><li>Provide accurate information regarding products, services, policies, and procedures.</li><li>Resolve customer issues efficiently and escalate complex cases to the relevant department.</li><li>Maintain customer records by updating information in the system.</li><li>Ensure a high level of customer satisfaction through effective communication and follow-ups.</li><li>Process orders, refunds, account updates, and service requests.</li><li>Meet performance targets including response time, quality standards, and customer satisfaction ratings.</li><li>Collaborate with the team to improve processes and enhance the customer experience.</li></ul><p><b>Requirements:</b></p><ul><li>Minimum education: Intermediate or Bachelor&rsquo;s degree preferred.</li><li>Prior experience in customer support (voice or non-voice) is a plus.</li><li>Strong verbal and written communication skills.</li><li>Good problem-solving and active listening abilities.</li><li>Ability to multitask and work in a fast-paced environment.</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p><p>Job Type: Full-time</p><p>Pay: Rs50,000.00 - Rs80,000.00 per month</p><p>Work Location: In person</p>

Customer Support Representative (UK based)

Explore 1544+ Customer support in Lahore this December. Find roles across top companies and apply now to boost your career.