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technical support engineer

SMSAMI Inc.

Who are we?SMSAMI is a fully-integrated, 100% success rated company with fierce beliefs and a unifying culture. Our clients describe us as &ldquo;happily feisty&rdquo; because we work tirelessly to make them successful.SMSAMI is a Software development services company specializing in custom web based solutions, mobile applications, digital marketing, branding, UI/UX and graphics designing. SMSAMI has successfully delivered hundreds of software products, apps, and solutions to its clients using a proven agile/scrum development process. We offer a well-balanced blend of technology skills, domain knowledge, hands-on experience, effective methodology, and passion for IT.Job DescriptionIT support engineer to assist our clients with all IT related technical support issues. As an IT support engineer, you will meet with clients to determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong customer relationships. You may also be required to install new software applications and train clients on proper application use.To ensure success as an IT support engineer, you should have in-depth knowledge of business software and hardware systems, excellent troubleshooting skills, and high-level interpersonal skills. Ultimately, a top-class IT support engineer resolves all IT issues quickly and effectively while maintaining a good relationship with the client.Responsibilities<ul><li>Installing and configuring client computer systems.</li><li>Responding to client IT support requests.</li><li>Resolve technical problem with Local Area Network &amp; Wide Area Network</li><li>Meeting with clients to diagnose software, networking, or hardware issues.</li><li>Providing technical support on-site or via remote-access systems.</li><li>Follow up with customers and users to ensure complete resolution of issues</li><li>Offering solutions that meet the needs of the client.</li><li>Repairing hardware malfunctions, software issues, and networking problems.</li><li>Maintaining good client relations.</li><li>Tracking and managing work records.</li><li>Compiling job reports.</li></ul>What We're Looking For<ul><li>Bachelor&rsquo;s degree in information technology or computer science.</li><li>Proven work experience as a technical support engineer.</li><li>Knowledge of web services, API, and IP-based protocols.</li><li>Knowledge of computer hardware and networking systems.</li><li>Networking terminologies</li><li>Good time management skills.</li><li>Good interpersonal skills.</li><li>Ability to troubleshoot complex hardware and software issues.</li><li>Excellent written and verbal communication skills.</li><li>Ability to think critically.</li><li>Comfortable in working at night shifts if required.</li></ul>Benefits<ul><li>Flexible Working Hours</li><li>Fully funded Certifications</li><li>Medical Allowance</li><li>Pension Funds and more</li></ul>Creating a diverse and inclusive workplace is one of SMSAMI's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.Job Details<ul><li>Experience: 2 Years</li><li>Job Type: Full Time</li><li>Shift: Morning, 12:00 pm to 09:00 pm</li><li>Working Days: Monday to Friday</li><li>Salary: 40,000 PKR to 60,000 PKR</li><li>Number of Positions: 2 (Male)</li><li>Location: Lahore</li></ul>Consult will endeavor to contact candidates within 14 days of application. However, if you do not hear back after 2 weeks then please assume on this occasion, unfortunately, you have not been successful.Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Technical Support Engineer

HRPSP - Your Strategic HR Partner

Job description:Hiring: Online Technical Support Engineer &ndash; LahoreA reputed telecom company is looking for a dedicated and tech-savvy individual to join our team as an Online Technical Support Engineer in Lahore.Position: Online Technical Support Engineer Location: Wafaqi Colony, Lahore Job Type: Full-time Salary:<ul><li>37K + Up to 15K incentives</li></ul>Requirements:&#10004; Education: Minimum Bachelor&rsquo;s degree (Required) &#10004; Experience: Fresh candidates or minimum 4 months of relevant experience &#10004; Preferred: At least 1 year of experience in Online Technical SupportJob Responsibilities:Complaint Analysis &ndash; Identifying and resolving technical issues efficiently Deep Dive into Key Parameters of Flash Fiber &ndash; Ensuring optimal network performanceWhy Join Us?Competitive salary package Growth opportunities in a reputed telecom company A dynamic and supportive work environmentLocation: Lahore (Candidates must be based in Lahore)Apply Now! If you meet the criteria and are ready to take on this exciting opportunity, send your CV today!Job Type: Full-timePay: Rs37,000.00 - Rs52,000.00 per monthWork Location: In person

Online Technical Support Engineer

Smart Matrix

Educational BackgroundMinimum Bachelor&rsquo;s Degree in computer software0 - 1 yearJob Responsibilities / Skills Requirement: <ul><li>Have outstanding communication skills.</li><li>Taking ownership of customer issues reported and seeing problems through to resolution.</li><li>Knowledge of MS SQL Server and MySQL, Database Management, Deployments and Scripts.</li><li>Knowledge of IIS Server, Managing IIS Sites and SSL Certificates.</li><li>Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.</li><li>Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.</li><li>Research and identify solutions to software and hardware issues.</li><li>Diagnose and troubleshoot technical issues, including account setup and network configuration</li><li>Ask customers targeted questions to quickly understand the root of the problem</li><li>Track computer system issues through to resolution, within agreed time limits</li><li>Talk clients through a series of actions, either via phone, email, or chat, until the problem is resolved.</li><li>Properly escalate unresolved issues to appropriate internal teams (e.g., software developers)</li><li>Ensure all issues are properly logged</li><li>Prioritize and manage several open issues at one time</li><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting</li><li>Prepare accurate and timely reports</li><li>Document technical knowledge in the form of notes and manuals</li><li>Maintain jovial relationships with clients Job Requirements</li><li>Be proficient in spoken English</li><li>Have good memory of how software and operating systems work</li><li>Excellent listening and questioning skills is a plus, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution</li><li>Team player, detail oriented with proven problem-solving skills</li></ul>What do we offer?<ul><li>A career-oriented position in a rapidly growing company</li><li>Opportunity to work with multinational clients in an international environment</li><li>Be a part of an international team</li><li>Opportunities to further develop your skills by participating in company-sponsored internal or external technical courses.</li><li>Market Competitive Salary</li></ul>Job Types: Full-time, New-GradPay: From Rs35,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Algo

<div>Job Title: Technical Support Engineer - L2
<div>
Location: DHA Phase-8, Lahore (on-site role) 
Working Hours: Australian Time Zone 
 
Job Summary: 
Responsible for providing Tier 2 (L2) support to our customers by researching, diagnosing, 
troubleshooting data issues and resolving incidents and providing support for data issues and other 
technical problems for our Algo platforms. 
This role requires excellent English verbal and written communication skills as well as the ability to 
work under pressure when customers are experiencing critical data issues. 
Tier 2 Technical System Support, plays an important role as the front-line interface between our 
services team and the Product &amp; Engineering teams. Their primary responsibility is to provide 
customer support by resolving L2 data and replenishment system support incidents in accordance with 
applicable service level agreements. 
Job Responsibilities: 
Advanced Troubleshooting: 
<ul><li>Diagnose and resolve complex data issues between different data sources and reporting that escalate from L1 support. Fix data and application issues based on defined SOPs.</li><li>Analyze, provide and interpret data to identify root causes of problems.</li><li>Collaborate with engineering teams to resolve software bugs and data inconsistencies.</li></ul>
Customer Support: 
<ul><li>Provide high-level support to service team regarding data or system related inquiries and issues.</li><li>Communicate effectively with service team to understand their problems and provide timely resolutions.</li><li>Document and follow up on customer issues to ensure satisfaction.</li></ul>
Data Management: 
<ul><li>Oversee data imports, exports, and integrations between systems.</li><li>Ensure data accuracy and integrity across different platforms.</li><li>Perform data validation and cleansing as needed.</li><li>Assist in requests and starting/stopping Azure services to meet SLAs.</li></ul>
System Monitoring and Maintenance: 
<ul><li>Monitor inbound/outbound data feeds, job queue management and customer files. If missing then create ticket, escalate to customer parties and post once received.</li><li>Perform routine system checks and maintenance tasks to ensure optimal performance.</li><li>Update and maintain knowledge base articles and documentation related to data support.</li></ul>
Collaboration and Communication: 
<ul><li>Work with cross-functional teams including Development, QA, services and Product Management to address data-related issues.</li><li>Provide feedback and insights on data-related features and improvements.</li><li>Participate in meetings to discuss ongoing issues and solutions.</li></ul>
Training and Knowledge Sharing: 
<ul><li>Assist in training L1 support staff on advanced data troubleshooting techniques.</li><li>Share knowledge and best practices with the team to improve overall support capabilities.</li><li>Stay updated on industry trends and best practices in data management and SaaS solutions.</li></ul>
Reporting and Analysis: 
<ul><li>Generate data for reports on data issues, trends, and resolution metrics.</li><li>Analyze data to identify recurring problems and suggest preventive measures.</li><li>Contribute to internal documentation and process improvement initiatives.</li></ul> 

Qualifications Needed: 
Education &amp; Experience: 
<ul><li>Bachelor&rsquo;s degree in computer science, Information Technology, or a related field, or equivalent work experience.</li><li>3-5 years of experience in data support, with a strong background in SaaS supply chain applications.</li></ul>
Technical Skills: 
<ul><li>Advanced computer skills (SQL, Python, Power BI, Java).</li><li>The ability to read code and understand general coding concepts.</li><li>Experience with data integration tools and techniques.</li><li>Experience with Cloud based solutions (specifically Azure).</li><li>Familiarity with supply chain management concepts and software.</li></ul>
Soft Skills: 
<ul><li>Strong problem-solving and analytical skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Ability to work independently and manage multiple priorities.</li><li>Strong attention to detail.</li></ul></div></div>

Technical Support Engineer - L2

Physicians Revenue Group

Tekboox looking to hire Technical Sales Support EngineerResponsibilities:- Select the products as per technical requirements from the client. - Must able to technically evaluate the vendors and suppliers quotations for comparison with customer requirements. - Can prepare the Quotations, make Costing and prepare the BOQs. - Schedule the delivery times of products either being imported or locally purchased. - Must be able to lead the projects from enquiry to supply stage. - Must be capable to provide all technical support remotely to clients. - Must be technically strong to advice the best solutions within our products line. - Must be able to manage the contracts, LOA, PIs, POs, LOI etc. - Must be able to prepare the BOQs. - Can perform independently on the tasks and finish the works in times.Requirements: BS.Electrical Engineering Electrical Power and Switchgear Systems Experience. Minimum 3 years proven experience in any reputed industry or firm.Qualifications Perks &amp; Benefits: Market competitive salary Medical Insurance Leave Encashment Foreign Trips 5 Working Days a WeekTiming &amp; Location: Timing: 10AM to 7PM Pakistan Times Location: Lahore(Onsite) Gender: Male/Female Must be fluent in Spoken English (mandatory)Only Matching profiles will be considered.Interested share resume : saddam.hussain@tekboox.comJob Type: Full-timeWork Location: On the road

Technical Sales Support Engineer

TekBoox

Tekboox Looking to Hire Technical Sales Support EngineerResponsibilities:&middot; Select the products as per technical requirements from the client.&middot; Must able to technically evaluate the vendors and suppliers quotations for comparison with customer requirements.&middot; Can prepare the Quotations, make Costing and prepare the BOQs.&middot; Schedule the delivery times of products either being imported or locally purchased.&middot; Must be able to lead the projects from enquiry to supply stage.&middot; Must be capable to provide all technical support remotely to clients.&middot; Must be technically strong to advice the best solutions within our products line.&middot; Must be able to manage the contracts, LOA, PIs, POs, LOI etc.&middot; Must be able to prepare the BOQs.&middot; Can perform independently on the tasks and finish the works in times.Requirements:&middot; BS. Electrical Engineering&middot; Electrical Power and Switchgear Systems Experience&middot; Minimum 3 years proven experience in any reputed industry or firmPerks &amp; Benefits:&middot; Market competitive salary&middot; Medical Insurance&middot; Leave Encashment&middot; Foreign Trips&middot; 5 Working Days a WeekTiming &amp; Location:&middot; Timing: 10AM to 7PM Pakistan Times&middot; Location: Lahore (Onsite)&middot; Gender: Male/Female&middot; Must be fluent in Spoken English (mandatory)Only matching profiles will be considered.Interested candidates may share their resume saddam.hussain@tekboox.comJob Type: Full-timeWork Location: In person

INNOVATIVE PVT LTD

Key ResponsibilitiesAre you passionate about IT and technical support? Join our team at Innovative Pvt Limited as a Resident Engineer &ndash; Managed Services! In this role, you will be responsible for:&#9989; Monitoring Vynamic View and ISX applications, ATMs, and UPS devices, ensuring everything runs smoothly as per SOPs&#9989; Providing support for field staff during configuration, installation, and reinstallation of ATMs&#9989; Handling machine disconnections and offline issues on Vynamic View&#9989; Verifying camera functionality and managing issues with the IPL CS team&#9989; Extracting and submitting daily reports (EJ, Downtime, Power, Dispenser Outage, etc.) &#9989; Remotely accessing and performing activities on ATMs &amp; UPS systems&#9989; Monitoring Vynamic Security dashboard&#9989; Managing users and contacts hierarchyDesired Skills and Competencies:Strong command of MS Excel and email drafting Solid technical background with knowledge of ATMs and UPS systems Ability to work in a fast-paced environment, troubleshoot, and handle technical issues effectively. If you're ready to embark on an exciting career path and develop your skills in the IT/Technical support field, we'd love to hear from you! Apply Now at Jobs@innovative-pk.comEducationBS IT and BS CSExperienceFresh Graduate or up to 1 year of experienceJob Type: Full-timeApplication Question(s):<ul><li>Are you permanent resident of Lahore?</li></ul>Work Location: In person

Resident Engineer - Managed Services

Explore 1366+ Technical support engineer in Lahore this September. Find roles across top companies and apply now to boost your career.

1366 technical support engineer jobs IN Lahore

Technical Support Engineer

Online Technical Support Engineer

Technical Support Engineer

Technical Support Engineer - L2

Technical Sales Support Engineer

Technical Sales Support Engineer

Resident Engineer - Managed Services