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customer support executive

it support engineer

technical support engineer

The Risk Advisors

We are looking for a detail-oriented and customer-focused Technical Support Engineer to join our team. In this role, you will be the first point of contact for clients, assisting with their day-to-day technical issues, monitoring system and server health, and coordinating with our internal development and operations teams to ensure smooth service delivery.Key Responsibilities Client Support &amp; Communication<ul><li>Respond to customer inquiries via email, chat, and support ticketing systems in a timely and professional manner.</li><li>Understand client issues, troubleshoot problems, and provide clear solutions or workarounds.</li><li>Conduct remote support sessions with clients to diagnose and resolve issues.</li><li>Maintain excellent customer service by building positive client relationships.</li></ul>Technical Troubleshooting<ul><li>Investigate and resolve application, software, and configuration issues reported by clients.</li><li>Escalate complex problems to the development or DevOps teams with clear documentation.</li><li>Reproduce reported issues in a test environment to support faster debugging.</li><li>Monitor logs, dashboards, and system alerts to proactively identify potential issues.</li></ul>Server &amp; System Management<ul><li>Check and maintain server health, performance metrics, uptime, and resource utilization.</li><li>Perform routine server maintenance tasks, including backups, restarts, and basic configuration updates.</li><li>Monitor and manage user sessions, system connectivity, and service availability.</li><li>Collaborate with DevOps/Infrastructure teams on deployment checks, patch updates, and stability improvements.</li></ul>Coordination &amp; Documentation<ul><li>Collaborate closely with the development team to communicate client issues, feature requests, and bug reports.</li><li>Create, update, and maintain technical documentation, FAQs, troubleshooting guides, and client instructions.</li><li>Track and update issue progress in the ticketing system to ensure timely resolution.</li><li>Provide feedback to product and development teams to help enhance platform stability and usability.</li></ul>Continuous Improvement<ul><li>Suggest improvements to support workflows and technical processes.</li><li>Participate in internal training sessions to stay updated with new product features and releases.</li><li>Contribute to team knowledge-sharing initiatives and internal documentation.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (or equivalent experience).</li><li>1&ndash;2 years of experience in technical support, IT support, or customer-facing technical roles.</li><li>Strong understanding of software troubleshooting, networking basics, and server environments.</li><li>Ability to analyse logs, system behaviour, and error reports.</li><li>Excellent verbal and written communication skills.</li><li>Customer-focused mindset with patience and problem-solving ability.</li></ul>Job Type: Full-timePay: From Rs50,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Technical Support Engineer

Gosafe System Pvt. Ltd.

<ul><li>We are looking for a Technical Support Engineer for vehicle tracking system to provide enterprise-level assistance to our customers (Tracking companies).</li><li>Taking ownership of customer issues reported and seeing problems through to resolution.</li><li>Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.</li><li>Resolve software and hardware problems and help our customers install applications and programs.</li><li>Resolving issues using remote desktop connections to provide immediate support.</li><li>Diagnose and troubleshoot technical issues, including account setup.</li><li>Ask customers targeted questions to quickly understand the root of the problem.</li><li>Talk clients through a series of actions, either via phone, email or chat, until they&rsquo;ve solved a technical issue.</li><li>Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)</li><li>Provide prompt and accurate feedback to customers.</li><li>Refer to internal database or external resources to provide accurate tech solutions.</li><li>Ensure all issues are properly logged.</li><li>Prioritize and manage several open issues at one time.</li><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting.</li><li>Prepare accurate and timely reports.</li></ul>Requirements:<ul><li>Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role</li><li>Hands-on experience with tracking software and tracking devices will be a plus</li><li>Good understanding of computer systems, mobile devices and other tech products</li><li>Ability to diagnose and troubleshoot basic technical issues</li><li>Familiarity with remote desktop applications</li><li>Excellent problem-solving and communication skills</li><li>Ability to provide step-by-step technical help, both written and verbal</li><li>BS degree in Information Technology, Computer Science or relevant field</li></ul>Pay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

Software Support Officer

Contour Software

<div>About Contour
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. 
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers. 
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!<div><div>
The Division:</div><div>
Founded in 2009, Premier Construction Software is a global provider of AI-powered construction ERP solutions. Premier helps construction teams manage complex financials, automate workflows, and gain real-time visibility into project performance through intelligent, data-driven tools. 
 
With offices across North America, Australia/New Zealand, and the UAE, Premier supports customers operating in multiple regions and time zones. Premier is a subsidiary of Constellation Software Inc., a global leader in vertical market software.</div><div>
The Position:</div><div>
We are hiring Senior Software Developer (Support) to expand our technical support capacity as the platform scales. This is a senior, hands-on role focused on complex troubleshooting, data integrity, API-based integrations, and close collaboration with Product, Development, and QA teams. The role requires strong SQL expertise, sound judgment, and deep ERP domain knowledge.</div><div>
Reporting &amp; Collaboration:</div><div>
This role reports directly to the Tech Support Lead. In addition, the Senior Technical Support Engineer works closely with the Executive Product Director on customer-support-related initiatives, escalations, and systemic product improvements informed by support trends. The successful hire will work from the Contour Software Lahore office as part of the resource-center team that is an extension of the division-based R&amp;D department.</div><div>
Coverage &amp; Time Zone Alignment:</div><div>
AU Time Zone &ndash; Primary support for Australia with overlap into North America</div><div>
Key Responsibilities:</div><div><ul><li>
Own and resolve complex, data-centric and integration-related technical issues</li></ul></div><div><ul><li>
Investigate discrepancies across UI, reports, APIs, workflows, and database layers</li></ul></div><div><ul><li>
Safely perform approved data corrections with strong audit and data-integrity awareness</li></ul></div><div><ul><li>
Troubleshoot API-related issues including payload validation, data mapping, and system interactions</li></ul></div><div><ul><li>
Determine when issues require product or engineering escalation versus data or configuration fixes</li></ul></div><div><ul><li>
Collaborate closely with Product, Development, QA, and Support leadership</li></ul></div><div><ul><li>
Provide clear written and verbal communication on root cause, impact, and resolution</li></ul></div><div>
Business &amp; Domain Knowledge:</div><div><ul><li>
ERP systems with construction or project-based accounting</li></ul></div><div><ul><li>
General Ledger, fiscal periods, AP/AR workflows, and financial controls</li></ul></div><div><ul><li>
Job Costing, Subcontracts, Change Orders, Billing, and Forecasting</li></ul></div></div><div><div><ul><li>
Reporting accuracy, cross-module data consistency, and downstream financial impact</li></ul></div><div>
Technical Skills (Must-Have):</div><div><ul><li>
Expert-level Microsoft SQL Server (advanced troubleshooting, scripting, execution)</li></ul></div><div><ul><li>
Strong understanding of audit-safe data handling in production environments</li></ul></div><div><ul><li>
C# / ASP.NET (ability to read and understand backend service logic)</li></ul></div><div><ul><li>
REST API fundamentals (request/response analysis, payloads, status codes, integrations)</li></ul></div><div><ul><li>
Angular (working knowledge for UI and API interaction analysis)</li></ul></div><div>
Soft Skills &amp; Senior Expectations:</div><div><ul><li>
Excellent verbal and written communication skills</li></ul></div><div><ul><li>
Strong analytical thinking and sound independent judgment</li></ul></div><div><ul><li>
High ownership, accountability, and attention to detail</li></ul></div><div><ul><li>
Ability to operate effectively across time zones and cross-functional teams</li></ul></div></div>
Exciting Benefits we offer:<ul><li>
Market-leading Salary</li><li>
Medical Coverage &ndash; Self &amp; Dependents</li><li>
Parents Medical Coverage</li><li>
Provident Fund</li><li>
Employee Performance-based bonuses</li><li>
Home Internet Subsidy</li><li>
Conveyance Allowance</li><li>
Profit Sharing Plan [Tenured Employees Only]</li><li>
Life Benefit</li><li>
Child Care Facility</li><li>
Company Provided Lunch/Dinner</li><li>
Professional Development Budget</li><li>
Recreational area for in-house games</li><li>
Sporadic On-shore training opportunities</li><li>
Friendly work environment</li><li>
Leave Encashment</li></ul>
Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</div>

Senior Software Developer (Support)

Motive

<div>
 
 Who We Are
 
 
 
 Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
 
 
 Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
 
 
 Visit gomotive.com to learn more.
 
 
 
 Location:
 
 PK - Lahore
 
 (On-Site)( Timing 6pm-3am)
 
 
 
 
 Job Type:
 
 Full-Time
 
 
 
 Who We Are
 
 
 
 Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more. Motive serves more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery.
 
 
 Motive is proud to be a Forbes Cloud 100 company and a 2020 Career-Launching Company by Wealthfront.
 
 
 
 Job Description
 
 
 
 As an integral member of our dynamic team, the IT Support Engineer holds the pivotal responsibility of championing end-user satisfaction through adept IT support. Tasked with monitoring and maintaining our company's computer systems, the IT Support Engineer performs hardware and software installations and elevates our technological prowess by tackling logical, analytical, and technical challenges independently and through collaborative efforts with internal teams and valued vendor partnerships.
 
 
 
 Role Overview
 
 
 
 We are looking for a skilled and customer-focused IT Support Engineer who can deliver high-quality technical support across endpoint systems, SaaS applications, and core IT services. This role requires hands-on experience with MacOS, Windows, and Linux environments, strong troubleshooting abilities, and the capability to support users both onsite and remotely. The ideal candidate will also have exposure to modern IT operations, including MDM platforms, ticketing systems, cloud productivity tools, and emerging AI-driven support workflows
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Provide end-to-end IT support across MacOS, Windows, and Linux environments, including mass OS installations, upgrades, and configurations
 </li>
 <li>
 Manage employee onboarding and offboarding (onsite and remote), covering device provisioning and MDM enrolment
 </li>
 <li>
 Provide IT Support for MDM platforms such as Kandji and Microsoft Intune
 </li>
 <li>
 Hands-on MacOS support and advanced troubleshooting for Windows OS issues
 </li>
 <li>
 Support enterprise SaaS tools including Google Workspace (G Suite), Okta, Salesforce, and collaboration platforms
 </li>
 <li>
 Provide onsite support for office users and remote support via Jira tickets, email, and Slack
 </li>
 <li>
 Maintain accurate IT asset inventory and device lifecycle records
 </li>
 <li>
 Assist with basic network and infrastructure troubleshooting and maintain awareness of next-generation firewalls
 </li>
 <li>
 Basic understanding of current AI trends and how AI can assist in IT support ticket management
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Engineering, or equivalent practical experience
 </li>
 <li>
 1&ndash;6 years of IT support experience in a corporate or fast-paced environment
 </li>
 <li>
 Strong working knowledge of MacOS and Windows, with basic Linux familiarity
 </li>
 <li>
 Hands-on experience with MDM solutions (Kandji, Microsoft Intune, or similar)
 </li>
 <li>
 Solid understanding of ticketing systems such as Jira Service Management
 </li>
 <li>
 Practical experience supporting GWS, SSO, CRM, VoIP and other SaaS applications
 </li>
 <li>
 Good foundational knowledge of networking concepts (TCP/IP, DNS, DHCP, VPNs) and general infrastructure
 </li>
 <li>
 Awareness of modern IT security concepts and tools, including next-generation firewalls
 </li>
 <li>
 Understanding of how AI and automation are applied in IT support workflows
 </li>
 <li>
 Strong communication and customer-handling skills with a problem-solving mindset
 </li>
 <li>
 Flexibility to work varying hours or shifts when required
 </li>
 <li>
 Relevant certifications (CCNA, Microsoft 365, etc.) and call-center IT support experience are a plus
 
 
 </li>
 </ul>
 
 Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
 
 
 
 
 Please review our Candidate Privacy Notice here.
 
 
 
 
 UK Candidate Privacy Notice here.
 
 
 
 
 The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
 
</div>

IT Support Engineer

Mindwhiz

Job Title: Level 1 IT Systems &amp; Support EngineerLocation: Onsite &ndash; Lahore, Pakistan Working Hours: 6:00 PM &ndash; 3:00 AMEmployment Type: Full-time Department: IT OperationsAbout the RoleWe are seeking a Level 1 IT Systems &amp; Support Engineer to provide first-line technical support to internal teams and US-based clients. This is an entry-level role focused on resolving basic IT issues, responding to support tickets, and escalating complex problems to higher-level engineers. It&rsquo;s an excellent opportunity for someone looking to build a strong foundation in IT support and systems operations.Key Responsibilities<ul><li>Act as the first point of contact for IT support requests via ticketing system, email, or chat</li><li>Provide Level 1 support for hardware, software, and basic network issues on Windows and macOS systems on site &amp; remote.</li><li>Troubleshoot common issues related to Microsoft 365 (Outlook, OneDrive, Teams, user access)</li><li>Assist users with password resets, account access, and basic permissions</li><li>Support remote desktop and client-specific tools under supervision</li><li>Assist with IT onboarding and offboarding tasks, including account creation and device setup</li><li>Perform basic network troubleshooting (Wi-Fi connectivity, VPN access)</li><li>Escalate unresolved or complex issues to Level 2/Level 3 support teams with proper documentation</li><li>Maintain accurate documentation of incidents, solutions, and IT assets</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in computer science, Information Technology, or a related field (or equivalent practical experience)</li><li>1&ndash;2 years of experience in an IT support, helpdesk, or service desk role</li><li>Basic understanding of Windows and macOS operating systems</li><li>Familiarity with Microsoft 365 applications and admin basics</li><li>Basic knowledge of remote support tools (e.g., TeamViewer, AnyDesk)</li><li>Good communication skills and customer-service mindset</li><li>Willingness to work night shifts aligned with US time zones</li></ul>Nice to Have<ul><li>Exposure to ticketing systems (e.g., Jira, Freshdesk, Zendesk)</li><li>Basic understanding of networking concepts (IP, DNS, VPN)</li><li>Awareness of IT security best practices and access control</li></ul>Why Join Us?<ul><li>Strong learning environment for IT professionals</li><li>Hands-on exposure to global clients and real-world IT operations</li><li>Clear growth path from Level 1 to advanced IT support roles</li><li>Supportive team culture with training and mentorship</li></ul>Pay: Up to Rs70,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have in IT system support engineer?</li><li>Have you used Microsoft Outlook, Teams, or OneDrive before?</li><li>Are you comfortable using remote support tools like TeamViewer or AnyDesk?</li></ul>Work Location: In person

Level 1 IT Systems & Support Engineer

Devflovv

Devflovv is looking for a proactive L1 Service Desk / Infrastructure Support Engineer who thrives in a fast-paced environment and can not only resolve technical issues but also support team growth by mentoring new hires.If you have strong IT support fundamentals and enjoy problem-solving while working in an international environment, we would love to connect with you.Role Overview:As part of our IT support team, you will be the first line of technical assistance, ensuring smooth IT operations while maintaining high service standards.Key Responsibilities<ul><li>First point of contact for IT issues (calls, emails, chat)</li><li>Troubleshoot hardware, software, and network issues</li><li>Maintain high first contact resolution</li><li>Ticket logging, documentation, and categorization</li><li>Escalation to L2/L3 teams when required</li><li>Train and support new team members</li><li>Contribute to process improvements</li><li>Maintain SLA and quality benchmarks</li></ul>Requirements<ul><li>2&ndash;4 years of experience in Service Desk / IT Support</li><li>Strong knowledge of IT systems, networks, and applications</li><li>Experience with ticketing tools (ServiceNow, Jira, or similar)</li><li>Excellent communication and customer handling skills</li><li>Mentoring or training experience is a plus</li></ul>Work DetailsCompany: DevflovvShift: Canadian time zone (rotational shifts)Days: Monday &ndash; Friday (may vary based on shift rotation)Location: LDA Avenue, Raiwand Road Lahore (Onsite)Benefits:<ul><li>Market competitive salary</li><li>In-house meals</li><li>Medical coverage</li><li>Learning and growth opportunities</li><li>Collaborative work environment</li></ul>Interested?Apply via Indeed or send your resume atmisha.sohail@devflovv.comOR Apply via following link:https://erp.devflovv.com/jobs/remotely_yours_(pvt)_ltd/technical-support-analystPay: Rs120,000.00 - Rs130,000.00 per monthWork Location: In person

Arbisoft

<div>
 
 We are seeking a hands-on Technical Support &amp; Operations Engineer to take full technical ownership of a custom- built investment management platform following its market delivery and formal handover from the development vendor. The role is focused on system stability, operational reliability, and cloud infrastructure management, with close coordination with the external vendor on technical matters. This position sits on the client side and acts as the primary technical custodian of the platform.
 
 
 
 
 
 
 Key responsibilities:
 
 
 
 
 
 
 
 1. Technical ownership
 
 
 <ul>
 <li>
 Take over full responsibility for the application codebase, cloud infrastructure, and technical documentation after delivery completion
 </li>
 <li>
 Develop a deep understanding of system architecture, integrations, and operational dependencies.
 </li>
 <li>
 Act as the internal technical owner and first-line support for the platform.
 </li>
 <li>
 Identify technical risks and operational gaps.
 </li>
 <li>
 Proactively suggest improvements to reliability, performance, and maintainability.
 </li>
 <li>
 Support preparation for future scaling and onboarding of additional users or entities.
 </li>
 </ul>
 
 
 2. Application and platform support + Azure Cloud operations
 
 
 <ul>
 <li>
 Ensure day-to-day operational stability of the application in production and non-production environments.
 </li>
 <li>
 Monitor system performance, availability, and data flows.
 </li>
 <li>
 Investigate and resolve application, integration, and infrastructure incidents.
 </li>
 <li>
 Manage and support the platform hosted on Microsoft Azure.
 </li>
 <li>
 Perform routine cloud operations: access management, environment configuration, scaling, and monitoring.
 </li>
 <li>
 Support deployments, releases, and environment updates in coordination with the vendor team.
 </li>
 </ul>
 
 
 3. Vendor coordination
 
 
 <ul>
 <li>
 Serve as the main technical interface between internal stakeholders and the external development vendor.
 </li>
 <li>
 Coordinate issue resolution, bug fixes, and technical clarifications.
 </li>
 <li>
 Review and validate vendor deliverables from a technical and operational perspective.
 </li>
 </ul>
 
 
 4. Security, reliability and compliance
 
 
 <ul>
 <li>
 Ensure platform security, data protection, and controlled access in line with internal policies.
 </li>
 <li>
 Support incident response, root cause analysis, and preventive measures.
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Experience
 
 
 <ul>
 <li>
 3+ years of experience in application support, technical operations, or similar engineering roles.
 </li>
 <li>
 Experience with
 
 Microsoft Azure
 
 applications (Container Apps, Storage, Application Insights, Key Vaults, TestContainers).
 </li>
 <li>
 Familiarity with
 
 Azure DevOps
 
 and CI/CD pipelines (YAML pipelines preferred).
 </li>
 <li>
 Basic experience or interest in
 
 Infrastructure as Code
 
 (e.g., Azure Bicep).
 </li>
 <li>
 Knowledge of
 
 container technologies
 
 (Docker, Docker Compose) and cloud-native applications.
 </li>
 <li>
 Experience with
 
 PostgreSQL
 
 ; exposure to
 
 TimescaleDB
 
 is a plus.
 </li>
 <li>
 Understanding of application code, APIs, integrations, and multi-tenant systems.
 </li>
 <li>
 Experience working with
 
 external vendors or distributed teams
 
 .
 </li>
 <li>
 Strong troubleshooting, ownership mindset, and attention to operational details.
 </li>
 <li>
 Good communication skills, including interaction with
 
 non-technical stakeholders
 
 </li>
 </ul>
 
 
 
 
 
 Preferred:
 
 
 <ul>
 <li>
 Experience as a
 
 software developer
 
 or in a
 
 development &amp; support role
 
 (.NET backend or similar frameworks; familiarity with AngularJS or comparable frontend frameworks).
 </li>
 <li>
 Experience supporting
 
 financial, investment, or reporting platforms
 
 .
 </li>
 <li>
 Exposure to
 
 regulated or data-sensitive environments
 
 .
 </li>
 <li>
 Familiarity with
 
 CI/CD pipelines
 
 and release coordination.
 </li>
 <li>
 Understanding of
 
 cloud security and access control best practices
 
 .
 </li>
 </ul>
</div>

FullStack Engineer (Azure-based)

Explore 1244+ Technical support engineer in Lahore this April. Find roles across top companies and apply now to boost your career.

1244 technical support engineer jobs In Lahore

Technical Support Engineer

Software Support Officer

Senior Software Developer (Support)

IT Support Engineer

Level 1 IT Systems & Support Engineer

IT Support Engineer

FullStack Engineer (Azure-based)