customer support representative Jobs in Lahore

customer support representative

electrical engineer

customer support specialist Jobs in Lahore

customer support specialist

automation engineer

customer support analyst

technical support engineer

Soothmedia Technologies (Pvt.) Ltd.

Soothmedia Technologies (Pvt.) Ltd. is seeking a dedicated and technically skilled Technical Support Engineer to join our growing team. The ideal candidate will be responsible for maintaining and troubleshooting the office network, CCTV systems, attendance machines, server infrastructure, and providing general IT support.Key Responsibilities:<ul><li>Monitor, maintain, and troubleshoot network infrastructure (LAN/WAN/Wi-Fi)</li><li>Install, configure, and manage CCTV surveillance systems</li><li>Maintain and support attendance/biometric machines.</li><li>Perform regular server maintenance, backups, and performance checks</li><li>Provide IT support for software, hardware, and system-related issues</li><li>Assist with setup and maintenance of office computers, printers, and other IT equipment</li><li>Ensure compliance with IT policies and best practices</li></ul>Requirements:<ul><li>DAE (Diploma of Associate Engineering) in Electronics or relevant field (Preferred)</li><li>Strong analytical and communication skills</li><li>Ability to work independently and manage time effectively</li></ul>Benefits:<ul><li>Competitive salary package</li><li>Opportunities for technical training and career growth</li><li>Supportive and professional work environment</li></ul>How to Apply: Apply directly through Indeed or send your updated CV to career@soothmedia.com with the subject line: &ldquo;Technical Support Engineer Application &ndash; LahoreJob Type: Full-timePay: Rs35,000.00 - Rs45,000.00 per monthApplication Question(s):<ul><li>Do you had the DAE ?</li></ul>Work Location: In personApplication Deadline: 18/08/2025 Expected Start Date: 20/08/2025

Technical Support Engineer

Arrivy Inc.

Arrivy is looking for a passionate &quot;Support and Onboarding Engineer&quot; to join our team in Lahore. This role is crucial in delivering a seamless onboarding experience for clients. You will drive successful implementations, optimize product adoption, and enhance customer satisfaction.Responsibilities:<ul><li>Onboarding &amp; Implementation: Guide clients through system setup, training, and troubleshooting</li><li>Project Management: Oversee multiple onboarding projects, track progress, and meet deadlines</li><li>Client Engagement: Serve as the primary point of contact, ensuring clear communication and support</li><li>Customer Success: Advise clients on best practices to maximize value and long-term satisfaction</li></ul>Requirements:<ul><li>1+ years in a client-facing role (onboarding, customer support, or implementation)</li><li>Strong problem-solving, organizational, and technical troubleshooting skills</li><li>Excellent communication with the ability to explain technical concepts to non-technical users</li><li>Passion for delivering exceptional customer experiences</li><li>Able to work from 3 PM to 12 AM or 6 PM to 3 AM (Pakistan Time)</li></ul>Why Join us?<ul><li>Global Exposure</li><li>Career Growth &amp; Advancement</li><li>Recognition Programs</li><li>Cutting-Edge Tools &amp; Technology</li><li>Diverse &amp; Inclusive Culture</li></ul>Job Type: Full-timeWork Location: In person

Support and Onboarding Engineer

MC Services

Job Title: Application Support EngineerDepartment: IT / Technical Support Reports To: Application Support &amp; Integrations Lead Location: Lahore Cantt Salary: 100K-130KKey Responsibilities:<ul><li>Provide Level 1 and Level 2 support for enterprise/business applications and resolve incidents and service requests within agreed SLAs.</li><li>Troubleshoot application errors, perform root cause analysis, and implement effective solutions or workarounds.</li><li>Monitor application performance and proactively identify and resolve potential issues.</li><li>Maintain incident logs, documentation, and support guides to ensure knowledge transfer and continuity.</li><li>Work closely with development, QA, DevOps, and infrastructure teams to escalate and resolve complex issues.</li><li>Perform routine maintenance tasks, including application upgrades, patching, and configuration updates.</li><li>Ensure data integrity, application security, and compliance with company policies.</li><li>Assist in user onboarding, training, and access control for supported applications.</li></ul>Requirements &amp; Qualifications:<ul><li>Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.</li><li>2&ndash;3 years of relevant experience in application support, technical support, or system administration.</li><li>Strong knowledge of SQL, scripting languages, and database management systems (e.g., Oracle, MySQL, MS SQL).</li><li>Familiarity with ticketing systems (e.g., Jira, ServiceNow, Zendesk) and ITIL-based processes.</li><li>Experience with web technologies, APIs, and application servers (e.g., Tomcat, WebLogic) is a plus</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs130,000.00 per monthWork Location: In person

Application Support Engineer

OVERJET

<div>
 
 Lead the Future of Dentistry.
 
 
 
 Overjet is the world-leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, we&rsquo;re looking for talented people to fulfill our mission: improve oral health for all.
 
 
 Overjet is where builders become leaders. Everyone here loves to make new things: new products, new partnerships, new content, and a new category of AI technology. And as Overjet grows ridiculously fast, so will you.
 
 
 Simply put, there&rsquo;s no better place to accelerate your career. Come join us!
 
 
 
 The Role
 
 
 
 The Practice Operations Team is dedicated to helping clinical teams deliver the best patient care at the dentist office. We apply Overjet&rsquo;s cutting-edge dental AI in a SaaS platform so dentists can consistently identify needed patient care and better explain treatment needs with powerful AI visualizations.
 
 
 We&rsquo;re a cross-functional technical team blending backend, frontend, data engineering, machine learning, data science, and product. We work closely with sales, product, clinical, and customer success teams to rapidly iterate the Platform and delight clinicians and patients. Join us to transform both your next dentist appointment and the future of global oral healthcare!
 
 
 We are looking for a Customer Support Engineer with strong technical and interpersonal skills, who will serve as the primary Support Engineer for the Overjet IRIS Image Capture platform.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide support to live customers via email, phone and meetings as required
 </li>
 <li>
 Utilize a combination of cloud based and open source tools and frameworks to solve complex data problems
 </li>
 <li>
 Write efficient and scalable code, ensuring code quality and adherence to best practices
 </li>
 <li>
 Troubleshoot and resolve software defects and performance issues
 </li>
 <li>
 Work cross-functionally with product, engineering, clinical and customer success teams to streamline the support processes for our IRIS customers
 </li>
 <li>
 Ability to be "on-call" on non-working hours periodically, as needed and planned for by the team
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Excellent academic background in Computer Science or other related field
 </li>
 <li>
 2-5 years of experience of Software Engineering experience
 </li>
 <li>
 3+ years of SaaS experience
 </li>
 <li>
 Experience with customer support
 </li>
 <li>
 Experience with Dental Practice Management Systems and Imaging Systems (nice to have)
 </li>
 <li>
 Excellent customer-facing communication skills
 </li>
 <li>
 Excellent verbal and written communication in English is required
 </li>
 <li>
 Ability to thrive in a fast-paced, technical, and mission-focused environment
 
 
 </li>
 </ul>
 
 Why Overjet?
 
 
 
 <ul>
 <li>
 Competitive Compensation and Equity
 </li>
 <li>
 Hybrid workplace that provides flexibility, vibrant in-person workspaces, and the ability to build strong connections across all of Overjet - regardless of location
 </li>
 <li>
 401k plans with a matching program
 </li>
 <li>
 Medical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium covered
 </li>
 <li>
 Life and AD+D Insurance
 </li>
 <li>
 8 weeks Paid Parental Leave
 </li>
 <li>
 Optional HSA with Employer contribution
 </li>
 <li>
 Flexible Time Off and company paid holidays
 </li>
 <li>
 Annual Learning and Development Stipend
 </li>
 <li>
 Work from Home Stipend
 
 
 </li>
 </ul>
 
 Our Hybrid Workplace
 
 
 
 We have a unique hybrid workplace at Overjet &mdash; which combines the teamwork of meeting in person, with the flexibility of working from anywhere.
 
 
 Many of our positions are based in San Mateo, New York City, Boston, Salt Lake City, and Lahore. The Jetsetters who live in these &ldquo;geo-hubs&rdquo; come to the office on Tuesdays and Wednesdays, while having the option to work from home the rest of the week.
 
 
 Our People Team is happy to answer any questions about what hybrid work means for your specific role!
 
 
 
 Overjet's Values
 
 
 
 <ul>
 <li>
 Excellence: We set ambitious goals and strive for excellence.
 </li>
 <li>
 Velocity: We focus, act with urgency, and deliver results.
 </li>
 <li>
 Ownership: We take ownership, dive deep and solve problems.
 </li>
 <li>
 Win-win: We play to win, setting ourselves and our customers up for success.
 </li>
 <li>
 Growth: We stay curious, seek feedback, and continuously learn and grow.
 
 
 </li>
 </ul>
 
 Company Recognition
 
 
 
 <ul>
 <li>
 Honored as one of the 2025 Best Places to Work by Built In and 2024 Best Places to Work by Built In
 </li>
 <li>
 Named one of the TIME Best Inventions of 2024
 </li>
 <li>
 Recognized in Newsweek&rsquo;s Most Loved Workplaces in America 2024
 </li>
 <li>
 Won the Dental Health category at the Digital Health Awards 2024
 </li>
 <li>
 and 2024 Best Places to Work by Built In
 </li>
 <li>
 Recognized as one of the Top Startups of 2023 by LinkedIn
 </li>
 <li>
 Named one of the 2023 World&rsquo;s Most Innovative Companies by Fast Company
 </li>
 <li>
 Included on the definitive 2022 Forbes AI 50
 </li>
 <li>
 Featured in Bloomberg, Forbes, Fast Company, and TechCrunch
 
 
 </li>
 </ul>
 
 EEOC
 
 
 
 
 Overjet is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply!
 
 
 
 
 If you are a Colorado resident: Please contact us by emailing recruiting@overjet.ai to receive compensation and benefits information for this role. Please include the job title in the subject line of the email.
 
</div>

Customer Support Engineer

Algo

<div>Job Responsibilities:

1. System Administration: Installing, configuring, and maintaining operating systems and software. Managing user accounts, permissions, and access controls. Monitoring system performance and

ensuring uptime and reliability.

2. NetworkManagement:Designing,implementing,andmanaginglocalandwide-area networks (LAN/WAN). Configuring routers, switches, firewalls, and other network devices. Ensuring network security and responding to security breaches.

3. Technical Support: Providing helpdesk support to resolve technical issues for end-users. Troubleshooting hardware and software problems. Assisting with the setup and configuration of new hardware and software. 
4. SecurityManagement:Implementingandmaintainingsecuritymeasuresto protect data and systems. Monitoring for and responding to security incidents and vulnerabilities. Conducting regular security audits and risk assessments.

5. Data Management: Ensuring data integrity, backup, and recovery. Managing databases and data storage solutions. Implementing data privacy policies and compliance measures.

6. Project Management: Planning and executing IT projects. Managing timelines, resources, and budgets. Coordinating with other departments and stakeholders.

7. SoftwareDevelopmentandMaintenance:Developingcustomsoftware applications or scripts to meet organizational needs. Maintaining and updating existing software. Testing and deploying new software releases and updates.

8. Training and Documentation: Providing training sessions for employees on new technologies and software. Creating and maintaining documentation for systems, processes, and procedures. Developing user manuals and guides.

9. Vendor Management: Coordinating with third-party vendors for procurement of hardware and software.

10. Strategic Planning: Assessing current IT infrastructure and identifying areas for improvement. Planning for future technology needs and scalability. Aligning IT strategy with organizational goals and objectives.

11.Microsoft Tools: Expertise in Microsoft 365 Administration, Microsoft Exchange Online, SharePoint, OneDrive, Teams, Virtual Machines, Hypervisors 

Qualifications Needed:

1. Bachelor&rsquo;sincomputerscienceandequivalentdegree 
2. 3-5 years of experience as an IT Support Engineer / Administrator 3. PossessgoodknowledgeofLAN/WAN,Routers,Firewalls 
4. Stronganalyticalandtroubleshootingskills 
5. GoodEnglishcommunicationskills(spokenandwritten) 
6. Must be customer focused 
7. Flexible to work for US and AUS Time Zones.</div>

IT Administrator

ibex

<div>
 We are seeking a detail-oriented with Experience and technically skilled Senior
 
 
 Genesys WFM Technical Support professional to join our team. This role is
 
 
 responsible for ensuring the stability, integrity, and optimal performance of the
 
 
 Genesys Cloud Workforce Management (WFM) system. You will support users across
 
 
 the business, troubleshoot WFM issues, and collaborate with technical teams to
 
 
 ensure smooth operation of scheduling, forecasting, and adherence functionalities.
 
 
 This is a critical support role that requires strong communication skills, a proactive
 
 
 mindset, and the ability to troubleshoot and resolve technical issues efficiently.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide day-to-day technical support to Genesys Cloud WFM users.
 </li>
 <li>
 Work cross-functionally with WFM teams and technical departments to resolve
 
 
 </li>
 </ul>
 WFM-related issues and implement enhancements.
 
 
 <ul>
 <li>
 Troubleshoot and resolve software bugs, performance issues, and integration
 
 
 </li>
 </ul>
 problems related to Scheduling, Forecasting, and Adherence.
 
 
 <ul>
 <li>
 Maintain accuracy and consistency in data inputs/outputs from the WFM
 
 
 </li>
 </ul>
 platform.
 
 
 <ul>
 <li>
 Conduct regular audits on BU and MU setups, feeds, adherence metrics,
 
 
 </li>
 </ul>
 mapping, and skilling configurations.
 
 
 <ul>
 <li>
 Assist end-users with inquiries, tickets, and training related to WFM systems.
 </li>
 <li>
 Maintain updated documentation for system configurations and processes.
 </li>
 <li>
 Track, prioritize, and resolve support tickets while meeting defined SLA targets.
 </li>
 <li>
 Generate and deliver Monthly WFM Support Summary Reports and Incident
 
 
 </li>
 </ul>
 Reports including Root Cause Analyses.
 
 
 <ul>
 <li>
 Collaborate with the software vendor as needed to resolve complex system
 
 
 </li>
 </ul>
 issues.
 
 
 <ul>
 <li>
 Drive continuous improvement by identifying and implementing innovations to
 
 
 </li>
 </ul>
 increase system efficiency and data accuracy.
 
 
 <ul>
 <li>
 Ensuring escalated issues are addressed appropriately within the Service level
 
 
 </li>
 </ul>
 dedifnitions.
 
 
 <ul>
 <li>
 Ensuring availability as First escalation point in after hours on-call basis.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 4 to 6 years of experience specifically supporting Genesys Cloud WFM.
 </li>
 <li>
 Strong understanding of Workforce Management concepts and systems.
 </li>
 <li>
 Bachelor&rsquo;s Degree in Information Technology, Computer Science, Engineering,
 
 
 </li>
 </ul>
 or a related field.
 
 
 <ul>
 <li>
 Prior experience in a Workforce Management team is plus.
 </li>
 <li>
 Any relevant Certification in Genesys is preferred.
 </li>
 <li>
 Advanced troubleshooting and technical support skills.
 </li>
 <li>
 Excellent written and verbal communication skills, including the ability to
 
 
 </li>
 </ul>
 explain technical concepts to non-technical stakeholders.
 
 
 <ul>
 <li>
 High attention to detail, with strong planning and organizational skills.
 </li>
 <li>
 Ability to independently manage tasks and take ownership from initiation to
 
 
 </li>
 </ul>
 completion.
 
 
 <ul>
 <li>
 Skilled in creating documentation and process guides.
 </li>
 <li>
 Strong analytical mindset and technical aptitude for software systems.
 
 
 </li>
 </ul>
 
 Preferred Attributes
 
 
 
 <ul>
 <li>
 Self-starter with a proactive and collaborative approach.
 </li>
 <li>
 Comfortable in a dynamic, fast-paced support environment.
 </li>
 <li>
 Ability to multitask and prioritize effectively.
 
 
 </li>
 </ul>
 Work Mode: Onsite
 
 
 Shifts: US Eastern Standard Hours
 
 
 Language: Fluent English (written and verbal)
</div>

Genesys WFM Sr. Technical Support

Tetra Pak

<div>
 
 At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good &ndash; protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.
 
 
 
 
 And we need people like you to make it happen.
 
 
 
 
 
 We empower you to reach your potential with opportunities to make an impact to be proud of &ndash; for food, people and the planet.
 
 
 
 
 
 Job Summary
 
 
 
 As a Service Engineer, you will be a part of a professional and dedicated team responsible for delivering technical support to our customers by providing preventive maintenance, troubleshooting, commissioning and installation services on our Tetra Pak Packaging and Processing Equipment.
 
 
 You will act as an ambassador for Tetra Pak and help maintain the company&rsquo;s reputation for commitment and service worldwide. That&rsquo;s why we consider this role to be of great importance.
 
 
 You will be travelling up to 80% of your time to our customer sites and regionally.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Execute analysis and troubleshoot to resolve mechanical and automation issues.
 </li>
 <li>
 Conduct systematic root cause analysis of problems to enable permanent resolution of the issues.
 </li>
 <li>
 Perform maintenance activities on our packaging and processing equipment to restore them into basic conditions.
 </li>
 <li>
 Promote a safe working culture in the team and execute all work in accordance with Tetra Pak and Customer safety regulations and requirements.
 </li>
 <li>
 Execute installation of relevant rebuilding kits/upgrades document and complete all relevant actions into a technical assistance report.
 </li>
 <li>
 Liaison with customers to establish and maintain a continuous positive relationship as well as follow-up with customers' concerns and problems.
 </li>
 <li>
 Conducts production supervision and training of customer personnel on Tetra Pak equipment.
 
 
 </li>
 </ul>
 
 We believe you have
 
 
 
 <ul>
 <li>
 Technical educational background and relevant technical experience for at least 2 years, including mechanical and basic electrical experience.
 </li>
 <li>
 Ability to make your own decisions and to solve problems under time and customer pressure.
 </li>
 <li>
 Strong mechanical experience will be an advantage which would include processing and packaging knowledge.
 </li>
 <li>
 Experience with Tetra Pak equipment will be an advantage.
 </li>
 <li>
 A high command of both written and verbal English.
 </li>
 <li>
 Minimum Education Bachelor&rsquo;s degree in Engineering (Mechatronics, Electrical, Mechanical, Electronics, or equivalent). Mechanical and electrical knowledge is essential.
 
 
 </li>
 </ul>
 
 We Offer You
 
 
 
 <ul>
 <li>
 A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
 </li>
 <li>
 A culture that pioneers a spirit of innovation where our industry experts drive visible results
 </li>
 <li>
 An equal opportunity employment experience that values diversity and inclusion
 </li>
 <li>
 Market competitive compensation and benefits with flexible working arrangements
 
 
 </li>
 </ul>
 
 Apply Now
 
 
 
 If you are inspired to be part of our promise to protect what&rsquo;s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/.
 
 
 This job posting expires on
 
 27th August 2025.
 
 
 
 If you have any questions about your application, please contact
 
 Fizza Ikram
 
 .
 
 
 
 Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.
 
</div>

Service Engineer

Explore 1118+ Technical support engineer in Lahore this September. Find roles across top companies and apply now to boost your career.