software engineer

customer support executive Jobs in Lahore

customer support executive

customer support specialist Jobs in Lahore

customer support specialist

online technical support engineer Jobs in Lahore

online technical support engineer

system support engineer

technical support engineer

HRPSP - Your Strategic HR Partner

Now Hiring: Online Technical Support Engineer &ndash; LahoreA reputed telecom company is looking for a dedicated and tech-savvy professional to join our growing team as an Online Technical Support Engineer based in Wafaqi Colony, Lahore.Position: Online Technical Support EngineerLocation: Wafaqi Colony, LahoreJob Type: Full-timeRequirements:✔ Minimum Bachelor&rsquo;s degree (Required) ✔ Fresh graduates or candidates with at least 4 months of relevant experience are encouraged to apply ✔ Preferred: Minimum 1 year of experience in Online Technical Support ✔ Expert in Flash Fiber network ✔ Preference will be given to candidates having experience with competitor networksKey Responsibilities:Analyze and resolve customer complaints efficiently Conduct deep analysis of Flash Fiber key parameters to ensure top-quality network performance Collaborate with internal teams to maintain high service standardsSalary &amp; Benefits:Monthly Salary: Rs. 37,000 + Incentives up to Rs. 15,000 Medical Insurance coverage Excellent career growth opportunities in a reputed telecom organization Dynamic and supportive work environmentNote: Only candidates based in Lahore are eligible to apply.Apply Now! If you meet the above criteria and are ready to take on this exciting challenge, send your CV today and become a part of our professional team!Job Type: Full-timePay: Rs37,000.00 - Rs52,000.00 per monthWork Location: In person

Online Technical Support Engineer

Soliton Technologies

<div>
 
 Job Description
 
 
 
 
 About Us:
 
 
 
 Persivia / Soliton Technologies is a global leader in AI-driven population health, chronic care management, clinical quality and real-time healthcare intelligence, with operations in Boston, Riyadh and Lahore. Our AI platform powers national-scale health transformation initiatives, real-time clinical decision support, VBC performance and digital-first care delivery.
 
 
 
 About The Role
 
 
 
 We are seeking Technical Support Engineers who will help support our customer base as well as our development team. This is a position where you are responsible for taking customer issues and triage them; you will also be working with our software engineering team to troubleshoot and resolve the issues, if required.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Troubleshoot problems reported by customers and help solve technical issues.
 </li>
 <li>
 Answer questions from customers as well as prospective customers about the features and capabilities of our solutions.
 </li>
 <li>
 Develop customer-facing documentation for our solutions on an as-needed basis.
 </li>
 <li>
 Communicate customer needs and wishes to our product team.
 </li>
 <li>
 Log and track customer issues, and communicate status back to the customer.
 </li>
 <li>
 Address issues resulting from application monitoring to ensure system availability.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Excellent understanding of the technical fundamentals of the web-based applications.
 </li>
 <li>
 Minimum 3 years Hands-on experience in relational databases (SQL Server, Oracle) a huge plus.
 </li>
 <li>
 Knowledge in HL7 (V3 preferred), XML, and web services.
 </li>
 <li>
 Experience working with enterprise systems such as Jboss and WebLogic.
 </li>
 <li>
 Excellent troubleshooting ability in a Microsoft Windows environment. Experience working in a SaaS environment a plus.
 </li>
 <li>
 Experience with Electronic Medical Record Software like EPIC, AllScripts, AdvancedMD, AthenaHealth, Elation, eClinicalWorks, etc is a plus.
 </li>
 <li>
 Excellent written and verbal communication skills. Strong customer service skills.
 </li>
 <li>
 Bachelor&rsquo;s degree in Computer Science, technical field, or equivalent experience.
 
 
 </li>
 </ul>
 
 Shift Timings: Rotational (Afternoon Shift, Evening Shift)
 
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Tax-free, remittance-based salary structure.
 </li>
 <li>
 Opportunity to work on cutting-edge HealthTech solutions impacting global healthcare.
 </li>
 <li>
 Collaborative and innovative work environment.
 </li>
 <li>
 Continuous learning and professional development opportunities.
 </li>
 <li>
 Exposure to international teams and large-scale data platforms.
 
 
 </li>
 </ul>
 Role Code:
 
 #ST25Q4TE
 
</div>

Technical Support Engineer

MULTINET PAKISTAN PVT LTD

To Troubleshoot and resolve customer problems on Multinet products and solutions.	Maintain high customer satisfaction throughout the process from the first call to complete problem resolution and provide ticket number for future reference.	Must be well&ndash;organized, able to work with minimum supervision, and able to interact professionally with customers.	Must have the ability to manage customer expectations, prioritize work while multitasking.	Provide technical support on phone for Support/Service requests. Provide phone assistance to our customers on the provision of customer services.	Entertain the customer queries and provide direct technical support to the customer base on the operation, troubleshooting, installation of CPE (customer premises equipment) and other products.	Respond to customer (internal and external) inquiries concerning customer complaints (Support / Service) request and improves the overall functionality of provided services and related CPE (vendor equipment).	To document and log all customer contacts/ queries into the support database.	Prepare and deliver documentation of problem description and findings to appropriate escalation point. (Example: Log complaints highlight and escalate to concern).	Take ownership of and solve increasingly complex customer issues in line with support process and policy and ensuring customer satisfaction.	Call handling: log and qualify issues, priorities severity, identify and communicate action plan.	Diagnosis: analyze the issue, using sophisticated tools, own knowledge, and where appropriate liaise with others to identify the cause and solution for the issue	Solution: communicate the solution to the client and Multinet team and agree on an action plan.	Complain ticket assign to different departments.Requirements:	Technical Degree B.E/B.S in Telecom/Electronics/Computer Science	Ability to work under pressure in a fast pace work environment.	Ability to solve issues and maintain positive relationships with clients and teams.	Ability to effectively manage time, establishes priorities and handles multiple tasks.	Ability to get along with others, be punctual, and follow instructions.	Ability to follow company policies and procedures.Job Types: Full-time, FresherPay: From Rs55,000.00 per monthWork Location: In person

BairesDev

<div>
 
 At BairesDev&reg;, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.
 
 
 
 
 
 Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.
 
 
 
 
 
 When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.
 
 
 
 
 
 Java Technical Support Engineer at BairesDev
 
 
 
 
 
 We are seeking a Java Technical Support Engineer to join our Incident Response Team. You'll monitor applications, resolve issues, and help maintain our Java-based systems. This welcoming role offers opportunities for professionals at various experience levels who are passionate about Java and technical support.
 
 
 
 
 
 What You'll Do:
 
 
 
 
 
 - Provide technical support coverage during business hours.
 
 
 - Monitor system performance and respond to alerts.
 
 
 - Troubleshoot and resolve issues in Java applications.
 
 
 - Document incidents and solutions for knowledge sharing.
 
 
 - Collaborate with development teams on improvements.
 
 
 - Participate in process enhancement initiatives.
 
 
 
 
 
 What we are looking for:
 
 
 
 
 
 - Experience with Java development and troubleshooting.
 
 
 - Familiarity with support roles and incident response.
 
 
 - Problem-solving and analytical thinking skills.
 
 
 - Good communication abilities.
 
 
 - Advanced level of English.
 
 
 
 
 
 How we do make your work (and your life) easier:
 
 
 
 
 
 - 100% remote work (from anywhere).
 
 
 - Excellent compensation in USD or your local currency if preferred
 
 
 - Hardware and software setup for you to work from home.
 
 
 - Flexible hours: create your own schedule.
 
 
 - Paid parental leaves, vacations, and national holidays.
 
 
 - Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
 
 
 - Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.
 
 
 
 
 
 Apply now and become part of a global team where your unique talents can truly thrive!
 
</div>

Java Technical Support Engineer - Remote Work

Sybrid Pvt Ltd (The Lakson Group of Companies)

This job entails customer interaction in an inbound &amp; outbound contact centre environment. TSE is required to ensure the highest standards of customer service by providing customer support to customers on call.Key Responsibilities and Duties/Results Expected:<ul><li>Responsible for meeting all targets/KPI&rsquo;s on a daily basis as set by the Department.</li><li>A strict adherence to shift and break schedule as communicated by the operations department.</li><li>Strict compliance with company/divisional policies, plans and strategies to achieve company/divisional goals along with complete understanding of Code of Conduct.</li><li>Answer telephones and Provide customer services with 100% accuracy.</li><li>Make customer callbacks</li><li>Must be able to work a flexible schedule that will include weekends and holidays</li><li>Using problem-solving skills to handle difficult or irate clients.</li><li>Suggesting alternatives to resolve customer&rsquo;s complaints on a priority basis.</li><li>Bring awareness among customers by educating them about promotions and services.</li><li>He/she will be responsible to ensure his /her duty adherence as per roster.</li><li>Learning about an organization&rsquo;s products or services and keeping up-to-date with any changes to them.</li><li>Regularly attending Pre-shifts, training and coaching sessions conducted by Service Quality and supervisors/Team leaders.</li><li>Conveying customer&rsquo;s feedback and suggestions to the supervisor, in order to offer services, exceed customer expectations.</li><li>Taking immediate measures to resolve the customer&rsquo;s problem keeping company policies in view.</li><li>Should be responsible to comply with the standards within the company e.g. ISMS, HIPPA etc</li></ul>Competencies and Critical Success Factors :Compliance<ul><li>Applying an understanding of key legal precedents, policies and practices to protect the interests of the organization and individual employees</li></ul>Customer Focus<ul><li>Researching and understanding client business operations and agenda</li><li>Identifying and articulating project drivers, strategic fit and commercial benefits with client</li><li>Responding to customer&rsquo;s needs in a manner that provides added value and generates significant customer satisfaction</li><li>Building strong relationships with customer, focusing on the impact and result for the customer and responding positively to feedback</li></ul>Technology Expertise<ul><li>Helping to identify technology needs and mobilizing technologies that provide easy access to services and methods for enhancing learning and personal productivity</li></ul>Conceptualization and Problem Solving<ul><li>Supporting recommendations by objective facts and research</li><li>Taking into account logic, facts, resources, constraints, and organizational goals when weighing matters</li><li>Employing structured approaches to generate ideas, evaluate and select options</li><li>Proficiency in developing and evaluating options and alternative courses of action</li></ul>Communication and Presentation<ul><li>Demonstrating good oral and written communication skills</li><li>Using a range of techniques and approaches to convey thoughts and ideas in a range of situations</li><li>Well presented (Good personal hygiene, dressing appropriately, etc.)</li><li>Demonstrating confidence and assertiveness in an interpersonal manner</li><li>Communicating appropriately via nonverbal behaviour (i.e. eye contact, etc.)</li></ul>Knowledge ManagementDemonstrating a conceptual and practical understanding of approaches and tools to help organize groups, units (teams, functions, divisions, regions, subsidiaries ) capture, share and exploit knowledge to support achieving objectivesVirtual Teamwork<ul><li>Developing and implementing strategies for maximizing the collaboration of non-co-related work groups.</li></ul>Assessment and Measurement SkillsDemonstrating the ability to determine key needs, diagnose and address problems, identify key metrics and accurately monitor the progress of important initiatives and activities.Employee Advocacy Maintaining the focus on a fair and empowering work environment for all employees.Benefits:<ul><li>10 Sick Leaves</li><li>10 Casual Leaves</li><li>07 Annual Leaves (After completion of one year)</li></ul>After Completion of Six Months Period Agent will be entitled to the following Benefits:<ul><li>Medical Coverage IPD (Hospitalization Coverage for Employee, Spouse and Children)</li><li>Medical Coverage OPD (Hospitalization Coverage for Employee, Parents, Spouse and Children)</li><li>Group life insurance</li></ul>Job Types: Full-time, FresherPay: Rs40,000.00 per monthWork Location: In person

Technical Support Engineer (Networking)

Fresh Graduate in Electrical Engineering (Networking) will reports to Manager IT, he is responsible for 1st Level Support for Systems related issues, Maintaining Systems &amp; Security Company-wide. This includes LAN, Active Directory, Proxy, Email Server, Antivirus and Security.Key Responsibilities and Duties/Results Expected/KPI<ul><li>Manage workflow and service request through Client&rsquo;s call ticketing system</li><li>Software installation, configuration, and troubleshooting for end-users</li><li>Performance of IT supports duties as defined by the appropriate I.T Support team leader.</li><li>Network printer installation/configuration</li><li>General Desktop Support/Project Coordination/Move activities</li><li>Monitor, analyze and address reliability and performance issues</li><li>Analyze problems, develop creative solutions and assess risks/benefits</li><li>Assess and address compliance with applicable IP Policies, Standards, and Technical controls.</li><li>Document supported system and application procedures and processes.</li><li>Staffing the help desk as needed.</li><li>Keep abreast of technology changes and Client's operating environment changes to assess potential</li><li>Should be responsible to comply with the standards within the company for e.g. ISMS, HIPPA, etc.</li><li>To report security weaknesses/incident through Information security incident &amp; weakness reporting mechanism.</li></ul>Competencies and Critical Success FactorsValues, Ethics and Professionalism<ul><li>Demonstrating professional integrity by modeling Sybrid&rsquo;s values and ethical standards.</li><li>Demonstrating initiative, consistency, transparency, personal accountability and reliability to meet work demands according to the highest standards.</li><li>Demonstrating the highest level of business ethics and consistently adheres to and promotes key values and principles in all business and personal transactions.</li><li>Demonstrating resilience, drive, commitment to results and responsibility y for own actions</li></ul>Resilience<ul><li>Showing persistence, perseverance, and determination.</li><li>Demonstrating adaptability and flexibility in overcoming challenging situations.</li><li>Showing resolve in searching for alternative solutions to problems.</li></ul>Results OrientationMaintaining focus on those activities that have the greatest impact on meeting work commitments.Continuous Learning<ul><li>Proactively seeking performance feedback and identifies approaches to improve own and others&rsquo; performance and learning.</li><li>Taking personal responsibility to grow and change.</li><li>Supporting opportunities for positive change and actively looks for ways to improve what they do.</li><li>Consistently coaching and developing team members by articulating key expectations, identifying strengths and development needs and provide ongoing support to maximize performance.</li></ul>Job Types: Full-time, FresherPay: Rs40,000.00 per monthWork Location: In person

Technical Support Engineer - Electrical Engineering - Fresh Graduate (Networking)

Explore 2083+ Technical support engineer in Lahore this January. Find roles across top companies and apply now to boost your career.

2083 technical support engineer jobs IN Lahore

Online Technical Support Engineer

Technical Support Engineer

Technical Support Engineer

Online Technical Support Engineer

Java Technical Support Engineer - Remote Work

Technical Support Engineer (Networking)

Technical Support Engineer - Electrical Engineering - Fresh Graduate (Networking)