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customer support specialist Jobs in Lahore

customer support specialist

software support consultant Jobs in Lahore

software support consultant

technical support engineer

The Risk Advisors

We are looking for a detail-oriented and customer-focused Technical Support Engineer to join our team. In this role, you will be the first point of contact for clients, assisting with their day-to-day technical issues, monitoring system and server health, and coordinating with our internal development and operations teams to ensure smooth service delivery.Key Responsibilities Client Support &amp; Communication<ul><li>Respond to customer inquiries via email, chat, and support ticketing systems in a timely and professional manner.</li><li>Understand client issues, troubleshoot problems, and provide clear solutions or workarounds.</li><li>Conduct remote support sessions with clients to diagnose and resolve issues.</li><li>Maintain excellent customer service by building positive client relationships.</li></ul>Technical Troubleshooting<ul><li>Investigate and resolve application, software, and configuration issues reported by clients.</li><li>Escalate complex problems to the development or DevOps teams with clear documentation.</li><li>Reproduce reported issues in a test environment to support faster debugging.</li><li>Monitor logs, dashboards, and system alerts to proactively identify potential issues.</li></ul>Server &amp; System Management<ul><li>Check and maintain server health, performance metrics, uptime, and resource utilization.</li><li>Perform routine server maintenance tasks, including backups, restarts, and basic configuration updates.</li><li>Monitor and manage user sessions, system connectivity, and service availability.</li><li>Collaborate with DevOps/Infrastructure teams on deployment checks, patch updates, and stability improvements.</li></ul>Coordination &amp; Documentation<ul><li>Collaborate closely with the development team to communicate client issues, feature requests, and bug reports.</li><li>Create, update, and maintain technical documentation, FAQs, troubleshooting guides, and client instructions.</li><li>Track and update issue progress in the ticketing system to ensure timely resolution.</li><li>Provide feedback to product and development teams to help enhance platform stability and usability.</li></ul>Continuous Improvement<ul><li>Suggest improvements to support workflows and technical processes.</li><li>Participate in internal training sessions to stay updated with new product features and releases.</li><li>Contribute to team knowledge-sharing initiatives and internal documentation.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (or equivalent experience).</li><li>1&ndash;2 years of experience in technical support, IT support, or customer-facing technical roles.</li><li>Strong understanding of software troubleshooting, networking basics, and server environments.</li><li>Ability to analyse logs, system behaviour, and error reports.</li><li>Excellent verbal and written communication skills.</li><li>Customer-focused mindset with patience and problem-solving ability.</li></ul>Job Type: Full-timePay: From Rs50,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Technical Support Engineer

Contegris Pvt Ltd

About ContegrisContegris is a leading SaaS company dedicated to delivering Technology Solutions for a Delightful Customer Experience. Since 2012, we've been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM, Unified Communication, WhatsApp Business API, and AI-powered self-service tools. With innovation at the core, we strive to enhance how businesses connect with their customers.Job OverviewWe are looking for a proactive System Support Engineer to resolve user-reported technical issues and ensure high First Contact Resolution (FCR) rates. The role involves troubleshooting, documenting incidents, escalating alerts when necessary, and maintaining a positive customer experience. Strong communication skills and a customer-centric approach are essential.Key ResponsibilitiesCustomer Interaction:<ul><li>Respond promptly and professionally to customer inquiries received via phone, email, and chat.</li><li>Provide accurate and helpful information about products, services.</li><li>Resolve customer complaints and issues efficiently and empathetically.</li><li>Maintain a positive and customer-centric attitude at all times.</li></ul>Communication:<ul><li>Communicate clearly and effectively, both verbally and in writing.</li><li>Use proper grammar and spelling in all written communications.</li><li>Actively listen to customer concerns and ask clarifying questions.</li></ul>Technical Skills:<ul><li>Proficiently use CRM / HelpDesk to track customer interactions and manage.</li><li>Utilize chat platforms and email systems effectively.</li></ul>Problem Solving:<ul><li>Analyze customer issues and identify root causes.</li><li>Offer appropriate solutions and alternatives to resolve customer problems.</li><li>Escalate complex issues to appropriate team members.</li><li>Follow up with customers to ensure resolution and satisfaction.</li></ul>Record Keeping:<ul><li>Accurately document all customer interactions in the CRM system.</li><li>Maintain detailed records of customer inquiries, complaints, and resolutions.</li></ul>Requirements<ul><li>Education: Bachelor's degree, preferably BS. Students currently enrolled in a BS (CS / IT) are also encouraged to apply.</li><li>Experience: Fresh or up to 1 year experience in high pace call center (preferable).</li><li>Basic knowledge of Linux, Networking, and Network Security</li><li>Customer Oriented</li><li>Excellent Communication Skills</li><li>Attention to detail</li><li>Ability to handle pressure</li><li>Good Team player</li><li>Strong problem-solving skills</li><li>Willing to perform duties in morning/afternoon/evening/night shift.</li></ul>Job Type: Full-timeWork Location: In person

Technical Support Engineer L-1

Sybrid Pvt Ltd.

Qualification:- BS Computer Engineering- BS Electrical Engineering- BS Software Engineering- BS Telecommunication EngineeringJob Type: InternshipWork Location: In person

Trainee Technical Support Engineer

Brain Telecommunication Ltd

The Technical Support Engineer acts as the primary point of contact for customers requiring technical assistance. This role involves handling support tickets, resolving first-level issues, and escalating advanced problems to Tier 2 or Tier 3 teams when necessary. The ideal candidate will demonstrate strong communication skills, a customer-centric mindset, and solid knowledge of basic troubleshooting for software, hardware, and networking systems.Key Responsibilities<ul><li>Serve as the first line of support for customers through phone, email, chat, and ticketing systems.</li><li>Log, prioritize, and categorize customer requests accurately within the ticketing system.</li><li>Deliver first-level technical support, including but not limited to:</li><li>Password resets and account access issues</li><li>Assistance with software installations and configurations</li><li>Troubleshooting network connectivity problems</li><li>Basic hardware diagnostics and issue resolution</li><li>Provide clear, step-by-step guidance to customers using FAQs and documented processes.</li><li>Escalate unresolved or complex issues to Tier 2/Layer 2 or Tier 3 support teams.</li><li>Adhere to standard operating procedures and incident management protocols.</li><li>Maintain timely follow-up and proactive communication with customers on open tickets.</li><li>Document resolutions and contribute to the internal knowledge base for continuous improvement.</li><li>Ensure professionalism, empathy, and customer satisfaction in all interactions.</li><li>Collaborate with internal teams to ensure efficient problem resolution and knowledge sharing.</li></ul>RequirementsEducation &amp; Experience:<ul><li>High school diploma or equivalent; Associate or Bachelor&rsquo;s degree preferred.</li><li>Minimum 1 year of experience in customer service, help desk, or technical support.</li></ul>Skills:<ul><li>Strong verbal and written communication skills.</li><li>Basic understanding of IT environments (Windows, macOS, networking).</li><li>Familiarity with ticketing systems (e.g., Oracle, Zendesk, Freshdesk, Jira).</li><li>Ability to diagnose and troubleshoot common hardware and software problems.</li><li>Strong problem-solving skills with keen attention to detail.</li><li>Ability to work independently and collaboratively in a team environment.</li></ul>Desirable:<ul><li>Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation, CCNA).</li><li>Previous experience in a call center, NOC, or help desk environment with exposure to Layer 2 support.</li></ul>Job Type: Full-timePay: From Rs42,000.00 per monthApplication Question(s):<ul><li>Are you CCNA Certifed ?</li><li>Can you join by Dec 1st 2025 ?</li><li>Are you Lahore Resident ?</li></ul>Expected Start Date: 01/12/2025

Technical Support Engineer Layer 1 (NOC)

Integrado

We are looking for energetic and self learner individual who loves to take self initiative and operate under minimum supervision:<ul><li>Contributes to the development of engineering plans and designs.</li><li>Investigates and analyzes new materials, instruments, equipment, and engineering practices.</li><li>Prepares engineering calculations, estimates, statistics, and minor designs.</li><li>Test electronic instruments and equipment, and repair or replace faulty parts.</li><li>Handle Deployment and Remote site support call of Clients.</li></ul>Preference: Have worked experience minimum 1 to 2 year in different type of development boards and program languages for development of new and existing product.Job Type: Full-timePay: Rs45,000.00 - Rs90,000.00 per month

Technical Support Engineer Electrical/Electronics

MetaMelon

We are hiring a 2-year experienced Field Engineer with relevant experience in the installation, troubleshooting, and maintenance of industrial machinery.Contact at: 03255555696Key Responsibilities:<ul><li>Install, configure, and test laser machinery at client sites.</li><li>Perform preventive and corrective maintenance.</li><li>Diagnose and resolve technical issues on time.</li><li>Provide customer training and support.</li><li>Coordinate with the technical team for complex issues.</li></ul>Requirements:<ul><li>Minimum 2 years of experience as a Field Engineer or similar role.</li><li>Bachelor&rsquo;s/Diploma in Electrical or Electronics</li><li>Strong troubleshooting and technical skills.</li><li>Ability to travel extensively for work.</li></ul>Job Type: Full-timeJob Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Field Engineer for after sales

Luminey

Company: Ledvance&ndash;Osram Location: Bahria Town, Lahore Timings: 9:30 AM &ndash; 6:30 PM Job Type: Full-TimeAbout the RoleWe are hiring a Technical Engineer who will provide expert technical support for lighting products, assist in project design, conduct site visits, and resolve technical issues. The ideal candidate will have a strong technical understanding of lighting systems and hands-on experience in installation and troubleshooting.Key Responsibilities<ul><li>Provide technical support for lighting products (LED lamps, panels, outdoor fixtures, etc.)</li><li>Prepare lighting design layouts, BOQs, and technical proposals</li><li>Conduct site surveys, installation supervision, and troubleshooting</li><li>Support the sales team with technical presentations and product demos</li><li>Train clients, dealers, and internal staff on product usage and specifications</li><li>Ensure compliance with lighting standards and safety guidelines</li><li>Maintain documentation and prepare technical reports</li><li>Collaborate with product managers for improvements and feedback</li></ul>Requirements<ul><li>Bachelor&rsquo;s in Electrical or Electronics Engineering</li><li>2&ndash;4 years of experience in lighting or electrical engineering roles</li><li>Knowledge of lighting design software (Dialux, Relux, etc.)</li><li>Strong problem-solving and technical diagnostic skills</li><li>Good communication and customer-handling abilities</li><li>Willingness to travel for project support</li></ul>Job Type: Full-timeWork Location: In person

Technical Engineer (Lighting)

Explore 2119+ Technical support engineer in Lahore this December. Find roles across top companies and apply now to boost your career.