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Hikvision Pakistan

<div>
 
 
 Job Responsibilities:
 
 
 
 &middot; Responsible for the maintenance of faulty machines such as customer returned products；
 
 
 &middot; Through continuous learning and summarizing maintenance experience, output product maintenance manual documents and experience cases to improve product maintenance skills and maintenance efficiency;
 
 
 &middot; Analyze maintenance-related data to promote product quality improvement;
 
 
 &middot; Coordinate resources to handle and resolve after-sales service complaints, and optimize internal processes;
 
 
 &middot; Responsible for providing training and guidance on equipment repair and maintenance;
 
 
 &middot; Responsible for formulating the overall project delivery plan, tracking the plan and correcting deviations in time;
 
 
 &middot; Lead on-site project delivery, provide on-site implementation and technical support services for customers, and promote project acceptance;
 
 
 &middot; Track, feedback and coordinate on-site product and technical problems, and under the guidance of the technical team, quickly solve customer problems when using products, and improve customer satisfaction;
 
 
 &middot; Provide customers with corresponding training and support in product technical parameters, product performance, product operation, etc. according to customer needs;
 
 
 &middot; Responsible for customer on-site business operations and after-sales training;
 
 
 &middot; Do a good job in project process document management, collect, compile and output related documents, and regularly conduct project summaries and experience sharing;
 
 
 &middot; Project risk identification and control, through the coordination of internal and external resources, to promote efficient project collaboration;
 
 
 
 Job Requirements:
 
 
 
 &middot; Bachelor degree or above, major in mechanical and electrical, computer, electronics and other related majors;
 
 
 &middot; Familiar with electronic and electrical related knowledge and the use of common instruments;
 
 
 &middot; Understand the working principle of the basic circuit, and be able to analyze the circuit schematic diagram;
 
 
 &middot; Proficient in the operation and use of various office software;
 
 
 &middot; Experience in maintenance or craftsmanship is preferred;
 
</div>

RMA Technical Support Engineer

Brain Telecommunication Ltd

The Technical Support Engineer acts as the primary point of contact for customers requiring technical assistance. This role involves handling support tickets, resolving first-level issues, and escalating advanced problems to Tier 2 or Tier 3 teams when necessary. The ideal candidate will demonstrate strong communication skills, a customer-centric mindset, and solid knowledge of basic troubleshooting for software, hardware, and networking systems.Key Responsibilities<ul><li>Serve as the first line of support for customers through phone, email, chat, and ticketing systems.</li><li>Log, prioritize, and categorize customer requests accurately within the ticketing system.</li><li>Deliver first-level technical support, including but not limited to:</li><li>Password resets and account access issues</li><li>Assistance with software installations and configurations</li><li>Troubleshooting network connectivity problems</li><li>Basic hardware diagnostics and issue resolution</li><li>Provide clear, step-by-step guidance to customers using FAQs and documented processes.</li><li>Escalate unresolved or complex issues to Tier 2/Layer 2 or Tier 3 support teams.</li><li>Adhere to standard operating procedures and incident management protocols.</li><li>Maintain timely follow-up and proactive communication with customers on open tickets.</li><li>Document resolutions and contribute to the internal knowledge base for continuous improvement.</li><li>Ensure professionalism, empathy, and customer satisfaction in all interactions.</li><li>Collaborate with internal teams to ensure efficient problem resolution and knowledge sharing.</li></ul>RequirementsEducation &amp; Experience:<ul><li>High school diploma or equivalent; Associate or Bachelor&rsquo;s degree preferred.</li><li>Minimum 1 year of experience in customer service, help desk, or technical support.</li></ul>Skills:<ul><li>Strong verbal and written communication skills.</li><li>Basic understanding of IT environments (Windows, macOS, networking).</li><li>Familiarity with ticketing systems (e.g., Oracle, Zendesk, Freshdesk, Jira).</li><li>Ability to diagnose and troubleshoot common hardware and software problems.</li><li>Strong problem-solving skills with keen attention to detail.</li><li>Ability to work independently and collaboratively in a team environment.</li></ul>Desirable:<ul><li>Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation, CCNA).</li><li>Previous experience in a call center, NOC, or help desk environment with exposure to Layer 2 support.</li></ul>Job Type: Full-timePay: From Rs42,000.00 per monthApplication Question(s):<ul><li>Are you CCNA Certifed ?</li><li>Do you have experience of Technical Support Level 1 NOC ?</li><li>Can you join by Dec 1st 2025 ?</li></ul>Expected Start Date: 01/12/2025

Technical Support Engineer Layer 1 (NOC)

Sharp Brains

<div>
 
 
 Job description:
 
 
 
 This is a mid-career role require a chandiate who is graduate in IT and atleast 2 to 3 years of IT Technical support experience. In hand Experience in Deskside Support L1/L2 understanding of Active Directory, LAN/WAN/VPN, SCCM, Intune, Servicebow for asset tracking, ticket resolution, support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients. Familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
 
 
 
 Responsibilities:
 
 
 
 Manage project execution of global IT service recruitment, by coordination with clients and IT Technical Individuals.
 
 
 Coordinate with Technical individuals assigned on different projects as Full Time Network Engineers, IT Support technicians and others.
 
 
 Coordinate engineer dispatch for on-site tasks (SLA / NBD / project-based calls).
 
 
 IT Engineer must have hand on knowledge of Desktop Support L1/L2 to take online interviews of Technical engineer at behalf of client.
 
 
 Daily share reports on Project assigned, update of Support Staff attendance at Cleint premises and Project status on Pending/Inprocess.
 
 
 Coordinate with IT-Recrutment team to allign IT engineer first interview for client as per client required parameters.
 
 
 Become a bridge between Client, IT-Recruiters and IT Engineers capable of understanding requirements, concise and clear Parameter communicate to IT- recuiters team and allign IT Engineer/Individuals.
 
 
 
 Requirements
 
 
 
 
 1- Fluent in English Communication.
 
 
 
 
 2- Must have sound knowlege of IT Network Support experience.
 
 
 
 
 3- Good in meeting Timelines and followup on Ongoing projects and individual tasks.
 
 
 
 Qualification:
 
 
 Graduate in BSIT, BSCS or CCNA, CCNP.
 
</div>

IT Support Engineer for Service Delivery

Unze Trading (Pvt). Ltd.

We&rsquo;re Hiring: Evening IT Support Engineer &ndash; Live OperationsWe are seeking a proactive Evening IT Support Engineer to ensure smooth live operations and technical support during evening hours. This role is crucial for maintaining uninterrupted IT services and resolving technical issues in real time.Key Responsibilities:<ul><li>Provide technical support during evening/live operations</li><li>Troubleshoot and resolve hardware, software, and network issues promptly</li><li>Monitor system performance and ensure minimal downtime</li><li>Support ERP systems, including SAP B1 and other business applications</li><li>Manage user accounts, permissions, and access during live operations</li><li>Assist with IT projects, system upgrades, and documentation</li><li>Coordinate with internal teams to ensure seamless IT services</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field</li><li>3 years experience in IT support or system administration</li><li>Strong troubleshooting and problem-solving skills</li><li>Knowledge of Windows/Linux environments and networking</li><li>Experience with ERP systems (SAP B1 is a plus)</li><li>Ability to work independently during evening shifts</li><li>Excellent communication and teamwork skills</li></ul>Shift: EveningLocation: DHA Phase 3, LahoreJob Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Evening IT Support Engineer – Live Operations

Sybrid Pvt Ltd.

Experience: 1 - 2 YearsJob Overview We are seeking a skilled System Engineer to join our IT team. The ideal candidate will be responsible for maintaining and supporting our organization's IT infrastructure, ensuring optimal performance, security, and reliability. This role involves providing technical support across various platforms and collaborating with cross-functional teams to implement effective solutions. The System Engineer will play a critical role in managing hardware, software, networks, and security systems to support business operations efficiently.Responsibilities<ul><li>Provide technical support and troubleshooting for hardware, software, and network issues across the organization.</li><li>Manage and maintain computer systems including Windows, macOS, and Linux operating systems.</li><li>Oversee computer management tasks such as software deployment, updates, and system configurations.</li><li>Configure and support network infrastructure including LAN, VPNs, firewalls, and other security measures.</li><li>Assist with desktop support requests via help desk tools such as BMC Remedy, ServiceNow, or Jira.</li><li>Monitor and maintain IT infrastructure to ensure system stability and security.</li><li>Implement and support IT security protocols to safeguard organizational data.</li><li>Collaborate with teams to optimize computer hardware performance and network connectivity.</li><li>Document processes and resolutions to improve support workflows and knowledge base resources.</li></ul>Skills<ul><li>Proven experience in technical support, IT support, or help desk roles.</li><li>Strong knowledge of computer management, operating systems (Windows, macOS, Linux), and desktop support.</li><li>Familiarity with computer networking concepts including LAN, VPNs, firewalls, and network troubleshooting.</li><li>Proficiency in software troubleshooting across various platforms.</li><li>Experience with IT infrastructure management and security protocols.</li><li>Knowledge of tools such as BMC Remedy, ServiceNow, Jira for ticketing and issue tracking.</li><li>Ability to manage computer hardware components effectively.</li><li>Excellent communication skills for customer service and team collaboration.</li><li>Understanding of Microsoft Office applications for documentation and reporting purposes. This position offers an engaging opportunity for a dedicated IT professional to contribute to a dynamic organization by ensuring robust technology systems that support business growth and operational excellence.</li></ul>Pay: Rs60,000.00 - Rs80,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Related: 1 year (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

System Support Engineer

Gosafe System Pvt. Ltd.

<ul><li>We are looking for a Technical Support Engineer for vehicle tracking system to provide enterprise-level assistance to our customers (Tracking companies).</li><li>Taking ownership of customer issues reported and seeing problems through to resolution.</li><li>Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.</li><li>Resolve software and hardware problems and help our customers install applications and programs.</li><li>Resolving issues using remote desktop connections to provide immediate support.</li><li>Diagnose and troubleshoot technical issues, including account setup.</li><li>Ask customers targeted questions to quickly understand the root of the problem.</li><li>Talk clients through a series of actions, either via phone, email or chat, until they&rsquo;ve solved a technical issue.</li><li>Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)</li><li>Provide prompt and accurate feedback to customers.</li><li>Refer to internal database or external resources to provide accurate tech solutions.</li><li>Ensure all issues are properly logged.</li><li>Prioritize and manage several open issues at one time.</li><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting.</li><li>Prepare accurate and timely reports.</li></ul>Requirements:<ul><li>Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role</li><li>Hands-on experience with tracking software and tracking devices will be a plus</li><li>Good understanding of computer systems, mobile devices and other tech products</li><li>Ability to diagnose and troubleshoot basic technical issues</li><li>Familiarity with remote desktop applications</li><li>Excellent problem-solving and communication skills</li><li>Ability to provide step-by-step technical help, both written and verbal</li><li>BS degree in Information Technology, Computer Science or relevant field</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

Software Support Officer-IT

We are looking for a proactive and skilled IT Support Engineer to join our team and ensure smooth IT operations across the organization.Key Responsibilities:<ul><li>Provide technical support for hardware, software, and network issues</li><li>Troubleshoot and resolve IT-related problems promptly</li><li>Install, configure, and maintain IT systems and equipment</li><li>Manage user accounts, permissions, and system access</li><li>Support SAP, ERP, and other business applications if required</li><li>Maintain IT documentation and SOPs</li><li>Assist in IT projects, upgrades, and system improvements</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field</li><li>3 years experience in IT support or system administration</li><li>Strong knowledge of Windows and Linux environments</li><li>Experience with networking, printers, and IT troubleshooting</li><li>Familiarity with ERP systems (SAP B1 knowledge is a plus)</li><li>Good problem-solving, communication, and teamwork skills</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

IT Support Engineer

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