customer service representative Jobs in Lahore

customer service representative

customer sales representative Jobs in Lahore

customer sales representative

customer support representative Jobs in Lahore

customer support representative

customer support

hr associate

technical support associate

HR Force International

About the Role: 
We are looking for a detail-oriented and proactive SaaS Product Associate to join our Fintech/KYC product team. The ideal candidate will play a key role in supporting product lifecycle activities, gathering customer and market feedback, and ensuring smooth coordination between product, engineering, compliance, and business teams. This role is ideal for someone passionate about regtech, compliance, and digital identity verification solutions.
 
Key Responsibilities: 
<ul>
<li>Assist the product team in defining and refining requirements for SaaS Fintech/KYC solutions.</li>
<li>Collaborate with cross-functional teams (engineering, sales, compliance, support) to ensure timely product delivery.</li>
<li>Conduct competitor and market research to support product roadmap decisions.</li>
<li>Prepare and maintain product documentation, user guides, and training material.</li>
<li>Gather and analyze customer feedback to identify areas for improvement.</li>
<li>Support testing and quality assurance of new product features before release.</li>
<li>Assist in product demos, client onboarding, and post-launch monitoring.</li>
<li>Ensure compliance with fintech/KYC industry standards and evolving regulatory requirements.</li>
</ul>
Requirements: 
<ul>
<li>Bachelor’s degree in Business, Computer Science, IT, or related field.</li>
<li>1–3 years of experience in product support, product associate, or business analysis role (preferably SaaS/Fintech/Regtech).</li>
<li>Basic understanding of KYC/AML processes, digital identity verification, and compliance frameworks.</li>
<li>Strong analytical and documentation skills.</li>
<li>Excellent communication and collaboration abilities.</li>
<li>Comfortable working in a fast-paced SaaS product environment.</li>
</ul>

SaaS Product Associate - Fintech/KYC

Physicians Revenue Group

Tekboox, a US-based IT solutions company, is hiring an IT Support Associate to provide day-to-day IT support, troubleshoot issues, maintain systems, and assist in ensuring smooth IT operations.Responsibilities: &middot; Provide first-level support to end users for hardware, software, and network issues. &middot; Troubleshoot problems such as system slowdowns, connectivity issues, and application errors. &middot; Assist with password resets, email access, and printer-related issues. &middot; Install, configure, and update operating systems, software, and security patches. &middot; Set up laptops, desktops, and mobile devices for employees. &middot; Perform routine checks to ensure hardware and systems run efficiently. &middot; Support basic LAN/Wi-Fi troubleshooting and network printer setup. &middot; Create, manage, and disable user accounts in Active Directory or similar platforms. &middot; Ensure proper access rights and permissions as per company policy. &middot; Follow IT security practices including antivirus, backups, and safe usage policies. &middot; Log support requests and resolutions in the helpdesk system. &middot; Maintain IT inventory of devices, licenses, and accessories. &middot; Document troubleshooting steps and standard procedures. &middot; Collaborate with senior IT staff for escalated issues and provide guidance to users.Requirements: &middot; Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (or equivalent experience). &middot; 6 months &ndash; 1 year of IT support experience (internship or professional). &middot; Basic knowledge of Windows OS, networking fundamentals, and troubleshooting. &middot; Familiarity with Active Directory, Microsoft 365, or similar platforms. &middot; Strong problem-solving, communication, and customer service skills.Job Location &amp; Timing: Location :DHA Y Block Lahore Timing :Night Shift 6pm to 3am (Onsite 5days a week) Interested apply Saddam.hussain@tekboox.comJob Type: Full-timeWork Location: On the road

IT Support Associate

TekBoox

Tekboox, a US-based IT solutions company, is hiring an IT Support Associate to provide day-to-day IT support, troubleshoot issues, maintain systems, and assist in ensuring smooth IT operations.Responsibilities:&middot; Provide first-level support to end users for hardware, software, and network issues.&middot; Troubleshoot problems such as system slowdowns, connectivity issues, and application errors.&middot; Assist with password resets, email access, and printer-related issues.&middot; Install, configure, and update operating systems, software, and security patches.&middot; Set up laptops, desktops, and mobile devices for employees.&middot; Perform routine checks to ensure hardware and systems run efficiently.&middot; Support basic LAN/Wi-Fi troubleshooting and network printer setup.&middot; Create, manage, and disable user accounts in Active Directory or similar platforms.&middot; Ensure proper access rights and permissions as per company policy.&middot; Follow IT security practices including antivirus, backups, and safe usage policies.&middot; Log support requests and resolutions in the helpdesk system.&middot; Maintain IT inventory of devices, licenses, and accessories.&middot; Document troubleshooting steps and standard procedures.&middot; Collaborate with senior IT staff for escalated issues and provide guidance to users.Requirements:&middot; Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (or equivalent experience).&middot; 6 months &ndash; 1 year of IT support experience (internship or professional).&middot; Basic knowledge of Windows OS, networking fundamentals, and troubleshooting.&middot; Familiarity with Active Directory, Microsoft 365, or similar platforms.&middot; Strong problem-solving, communication, and customer service skills.Job Location &amp; Timing: Location :DHA Y Block Lahore Timing :Night Shift 6pm to 3am (Onsite 5days a week) Interested apply Saddam.hussain@tekboox.comJob Type: Full-timeWork Location: In person

Architecture In Motion

<div>About the Role

We are seeking a proactive and detail-oriented ITSM Associate to join our team. This role will provide direct support to the IT Service Manager in driving Release Management, Change Management, internal IT initiatives, and client support operations. The ideal candidate will have a strong foundation in ITIL practices, excellent organizational skills, and the ability to collaborate with cross-functional teams to ensure smooth delivery of IT services and projects. 


Key Responsibilities

Release &amp; Change Management
<ul>
<li>Assist in planning, coordinating, and executing release activities across QA, Staging, and Production environments.</li>
<li>Maintain the release calendar and ensure effective communication with stakeholders.</li>
<li>Support in reviewing, documenting, and tracking change requests in line with ITIL processes.</li>
<li>Ensure changes are risk-assessed, tested, approved, and communicated before implementation.</li>
</ul>
Internal IT Initiatives
<ul>
<li>Collaborate with IT teams to track, monitor, and deliver internal IT projects and process improvement initiatives.</li>
<li>Maintain documentation for IT processes, SOPs, and knowledge base articles.</li>
<li>Support onboarding and offboarding activities, including access management and hardware/software provisioning.</li>
</ul>
Client Support
<ul>
<li>Assist in handling client service requests, incidents, and escalations as needed.</li>
<li>Monitor ticket queues, track SLAs, and ensure timely resolution and updates to clients.</li>
<li>Support reporting activities (weekly/monthly dashboards, SLA compliance, and KPIs).</li>
</ul>
Collaboration &amp; Governance
<ul>
<li>Work closely with cross-functional teams (Development, QA, Cloud, DBA, Security) to ensure alignment of release and change activities.</li>
<li>Support in preparing and facilitating CAB (Change Advisory Board) meetings and release readiness reviews.</li>
<li>Contribute to continual service improvement by identifying gaps and proposing process enhancements.</li>
</ul>
Qualifications &amp; Skills
<ul>
<li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (or equivalent experience).</li>
<li>2&ndash;3 years of experience in IT Service Management, Release Management, or Change Management.</li>
<li>Familiarity with ITIL best practices (ITIL v4 Foundation certification is a plus).</li>
<li>Hands-on experience with ticketing tools (e.g., Jira, ServiceNow, Azure DevOps).</li>
<li>Strong organizational and documentation skills with attention to detail.</li>
<li>Ability to multitask and work under pressure in a fast-paced environment.</li>
<li>Strong communication and stakeholder management skills.</li>
</ul>
Why Join Us?
<ul>
<li>Be part of a growing ITSM practice with exposure to diverse projects and clients.</li>
<li>Opportunity to learn directly from IT leaders and gain hands-on experience across multiple ITIL domains.</li>
<li>Collaborative and supportive work culture with career development opportunities.</li></ul></div>

ITSM Associate

Tek Headquarters

About UsTekHQS is a premier technology firm headquartered in Lake Forest, California, USA, with a strategic offshore development center in Lahore, Pakistan. For over 12 years, weve been helping businesses across the USA, Europe, Asia, Australia, and the UAE drive digital transformation through smart software development, enterprise solutions, and remote team integration. Our expertise spans AI/ML, Blockchain, ERP, IoT, Cybersecurity, and Custom Applications.As we continue to grow, we are expanding our support function to ensure our clients and partners receive world-class service.Role OverviewWe are looking for young, energetic, and tech-savvy Support Resources to join the TekHQS team. In this role, you will serve as the first point of contact for customers, assisting them with onboarding, troubleshooting, and navigating our diverse technology solutions. You will play a key role in ensuring a seamless client experience and strengthening TekHQ's reputation for excellent support.Key Responsibilities<ul><li>Provide timely and professional support via chat, email, and phone.</li><li>Assist customers with setup, onboarding, and troubleshooting of trucking software and ELD devices</li><li>Document common issues, customer feedback, and solutions to improve the support process.</li><li>Escalate complex technical problems to product/engineering teams.</li><li>Maintain a positive, empathetic, and customer-first approach in all interactions.</li></ul>Requirements<ul><li>1- 2 years of experience in customer support, technical support, or a related role.</li><li>Strong communication skills in English (verbal and written).</li><li>Energetic, proactive, and problem-solving mindset with a positive attitude.</li><li>Basic knowledge of technology, trucking software, or ELD systems (training will be provided).</li><li>Passion for helping customers and improving support experiences.</li><li>Ability to multitask, stay organized, and work in a fast-paced environment.</li><li>Comfortable using CRM systems, digital tools, and support platforms.</li></ul>Preferred (but not required):<ul><li>Prior experience in customer support or technical support roles.</li><li>Familiarity with the trucking industry, ELD compliance, or logistics operations.</li><li>Bilingual skills (English/Punjabi) are a plus.</li></ul>Job Details:<ul><li>Job Type: Full-time, On-site</li><li>Timing: 9:00 PM to 6:00 AM</li><li>Location: DHA Phase 6, Lahore, Pakistan</li></ul>About Us:TEKHQS is a global technology solutions provider headquartered in Lake Forest, California, with a 300+ expert team in Pakistan. We specialize in ERP (SAP S/4HANA, Oracle NetSuite, Microsoft Dynamics 365), AI/ML, Blockchain, Cloud, and Staff Augmentation services. Join us to drive business growth and work on cutting-edge global IT projects with hands-on mentorship and a clear career path.Job Type: Full-timeWork Location: In person

Technical Support Executive

Prepac Engineering Pvt Ltd

Job Description - Electrical D.A.EElectrical D.A.E (Diploma of Associate Engineer)Company: Prepac Engineering | Location: Lahore, Pakistan | Employment Type: Full-timeJob Summary:Prepac Engineering is seeking a skilled Electrical D.A.E to support manufacturing and after-sales teams. The role involveswiring, troubleshooting, installation, and maintenance of Vertical Form Fill Seal (VFFS) packaging machines and relatedequipment, both in-house and at client sites.Key Responsibilities:- Wiring, panel installation, and electrical system setup for VFFS machines.- Troubleshoot electrical faults and conduct preventive maintenance.- Assist in machine assembly, testing, installation, and commissioning.- Ensure electrical safety compliance at all times.- Maintain repair/maintenance records and provide feedback for design improvement.Qualifications &amp; Experience:- Diploma of Associate Engineer (DAE) in Electrical Technology.- 1-3 years of relevant experience (fresh graduates may apply).- Knowledge of wiring, control panels, automation basics, PLCs, sensors, and drives.- Ability to read and interpret diagrams and technical drawings.- Proficiency in drawing/editing diagrams on computer (e.g., AutoCAD Electrical).Skills &amp; Competencies:- Strong troubleshooting and problem-solving skills.- Attention to detail, teamwork, and communication abilities.- Willingness to travel for client support.Work Environment:- Factory in Lahore with out-of-city travel as required.- Adherence to safety and PPE protocols.Benefits:- Competitive salary- Overtime &amp; travel allowances- Training and growth opportunitiesApply Now: hr@prepac.com.pkJob Type: Full-timePay: From Rs45,000.00 per monthWork Location: In person

Electrical D.A.E

AlphaBOLD

<div><h2 class="jobSectionHeader">ABOUT THE ROLE:</h2>

We are seeking a dynamic and experienced Techno-Functional Consultant specializing in Microsoft Dynamics 365 Customer Engagement. This role bridges the gap between business needs and technical solutions, involving both hands-on system configuration and client-facing functional consulting. The ideal candidate will have strong business acumen, excellent communication skills, and the technical know-how to deliver tailored CRM solutions.

Key Responsibilities:
<ul>
<li>Serve as a techno-functional expert on Microsoft Dynamics 365 CRM projects, providing consultation, implementation, customization, integration, and support services.</li>
<li>Lead solution architecture and development of end-to-end CRM systems using C#, ASP.NET MVC, .NET, JavaScript, SQL Server, and Power Platform technologies including Power Apps, Power Automate, Power Pages, and Power BI.</li>
<li>Design and configure business workflows, process automation, and data integrations using Dynamics 365 Customer Engagement, Field Service, and Sales modules.</li>
<li>Develop and maintain reusable components, plugins, custom workflow activities, PCF controls, custom connectors, and SSRS/Power BI reports.</li>
<li>Collaborate with clients and cross-functional teams to gather business requirements and deliver tailored CRM solutions aligned with business needs.</li>
<li>Lead testing and deployment processes, and ensure solution scalability, performance, and security across environments.</li>
<li>Provide leadership in application lifecycle management, support change management, and mentor junior consultants and developers.</li>
<li>Ensure smooth integration with third-party tools, e-procurement systems, SharePoint, Azure services, and external APIs.</li>
<li>Support CRM administration, user training, documentation, and version upgrades.</li>
</ul>
Required Qualifications:
<ul>
<li>6&ndash;8 years of professional experience in Microsoft Dynamics 365/CRM implementation and solution development.</li>
<li>Hands-on expertise with:
<ul><li>Microsoft Power Platform (Power Apps, Power Automate, Power Pages)</li>
<li>C#, .NET Framework, ASP.NET MVC, Entity Framework</li>
<li>SQL Server, SSRS, Web APIs, XML, JavaScript, AJAX, HTML5, CSS, AngularJS</li>
<li>Azure Cloud, Solution Architecture, Dependency Injection, Design Patterns</li>
</ul></li><li>Proven experience in developing custom CRM components and integrations.</li>
<li>Strong functional knowledge of Sales Lifecycle, Field Service, Customer Engagement, Business Process Flows, and CRM Configuration &amp; Administration.</li>
<li>Proficient in Requirement Analysis, Project Management, and working within Agile/Scrum environments.</li>
<li>Demonstrated experience with user experience design and unified interface development.</li>
</ul>
Preferred Skills:
<ul>
<li>Deep understanding of Microsoft Dynamics 365 CE architecture, extensibility models, and plugin/service development.</li>
<li>Strong analytical, communication, and client-facing skills.</li>
<li>Ability to bridge the gap between business requirements and technical execution.</li>
<li>Experience leading teams, managing projects, and engaging with stakeholders at various levels.</li>
<li>Knowledge of DevOps, source control systems (TFS, Git), and CI/CD pipelines.</li>
<li>Microsoft Certifications such as:
<ul><li>Microsoft Certified: Dynamics 365 Functional Consultant Associate</li>
<li>Microsoft Power Platform Developer Associate</li>
</ul></li><li>Experience with third-party UI components like Kendo UI, Telerik, and DevExpress.</li>
<li>Experience with SugarCRM, DNS/Hosting Services, and legacy CRM integrations is a plus</li>
</ul>
What We Offer:
<ul>
<li>Competitive salary and benefits</li>
<li>Dollar Pegging</li>
<li>Internet and Gym Reimbursements.</li>
<li>Company Sponsored Subsidized Lunch</li>
<li>Paid holidays and vacations</li>
<li>Medical outpatient reimbursement and inpatient facility.</li>
<li>Opportunities to make a difference in a small, yet highly productive environment.</li>
<li>Provident Fund</li>
<li>Employee Centric Benefits and Policies.</li>
<li>Fully remote work model with flexible hours</li>
<li>Opportunity to work on global CRM implementations</li></ul></div>

CRM Techno-Functional Mid Level Consultant

Explore 1624+ Technical support associate in Lahore this September. Find roles across top companies and apply now to boost your career.

1624 technical support associate jobs IN Lahore

SaaS Product Associate - Fintech/KYC

IT Support Associate

IT Support Associate

ITSM Associate

Technical Support Executive

Electrical D.A.E

CRM Techno-Functional Mid Level Consultant