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Physicians Revenue Group

Job Summary The System Support Engineer (SSE) is the frontline IT responder responsible for resolving end-user issues, handling support tickets, and ensuring smooth daily IT operations. This role provides L1 technical support and escalates complex issues to L2/L3 teams under the guidance of the Assistant Manager IT Operations. The SSE ensures timely ticket closure within SLA, maintains user systems, and adheres to IT policies and procedures.Job Location: Onsite presence in Lahore is required, with occasional remote support as needed. Night shift (7:00 p.m. &ndash; 4:00 a.m.) Key Responsibilities System Support &ndash; L1 Responsibilities<ul><li>Provide exceptional L1 technical support to internal users for hardware, software, network, and application issues.</li><li>Troubleshoot end-user problems following A+ and ITSM best practices.</li><li>Install, configure, and maintain laptops, desktops, and peripherals.</li><li>Perform routine maintenance and basic health checks on user PCs.</li><li>Support and troubleshoot remote desktop tools used by staff.</li></ul>User &amp; System Administration<ul><li>Assist with password resets, permission updates, and user access requests according to IT policies.</li></ul>Ticketing, SLA &amp; Reporting<ul><li>Log, track and resolve tickets in the IT Helpdesk system within defined SLA timelines.</li><li>Escalate unresolved or complex issues to L2/L3 teams with proper documentation.</li><li>Ensure accurate ticket notes, troubleshooting steps and resolution details.</li></ul>Communication &amp; Coordination<ul><li>Communicate effectively with users, explaining issues and solutions in simple language.</li><li>Maintain professional behavior when dealing with urgent or critical issues.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or a related field.</li><li>1+ year of experience in IT support, helpdesk, or technical troubleshooting.</li><li>Strong understanding of IT infrastructure basics (OS, networks, hardware).</li><li>Experience using IT Helpdesk systems and understanding of SLAs.</li><li>Working knowledge of remote support tools, Windows OS, and MS Office troubleshooting.</li><li>Ability to diagnose hardware/software problems efficiently.</li><li>Strong communication, customer service, and problem-solving abilities.</li><li>Ability to work under pressure and during critical incident situations.</li><li>Good documentation and reporting skills.</li></ul>Preferred Qualifications<ul><li>A+ certification (or equivalent practical experience).</li><li>Familiarity with AD, basic networking, VPN, and service desk environments.</li></ul>Job Type: Full-timeWork Location: In person

System Support Engineer

Astute Softwares

Job Overview:We are seeking a skilled L1 Support Engineer with at least 1 year of hands-on experience in technical support. The ideal candidate will be responsible for resolving first-level IT issues, assisting end users, and ensuring smooth day-to-day technical operations.Key Responsibilities:<ul><li>Act as the first point of contact for all technical support requests via email, chat, or phone.</li><li>Troubleshoot and resolve basic hardware, software, and network-related issues.</li><li>Handle user account setup, access rights, password resets, and system configurations.</li><li>Log, track, and update incidents in the ticketing system.</li><li>Escalate unresolved issues to L2/L3 teams following defined procedures.</li><li>Assist with system monitoring, alert response, and routine maintenance checks.</li><li>Document solutions and contribute to knowledge-base improvements.</li><li>Support onboarding/offboarding activities for new and departing employees.</li></ul>Required Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, Software Engineering, or related field.</li><li>Minimum 1 year of experience in L1/IT Support or Helpdesk roles.</li><li>Good understanding of Windows/Linux operating systems.</li><li>Basic knowledge of networking (LAN/WAN, DNS, DHCP, VPN).</li><li>Experience with ticketing tools (Jira, Zendesk, Freshdesk, or similar).</li><li>Strong troubleshooting, communication, and customer service skills.</li><li>Ability to work under pressure and manage multiple tasks.</li></ul>Job Types: Full-time, FresherPay: Rs50,000.00 - Rs100,000.00 per monthWork Location: In person

NOC L1 Support Engineer

The Risk Advisors

We are looking for a detail-oriented and customer-focused Technical Support Engineer to join our team. In this role, you will be the first point of contact for clients, assisting with their day-to-day technical issues, monitoring system and server health, and coordinating with our internal development and operations teams to ensure smooth service delivery.Key Responsibilities Client Support &amp; Communication<ul><li>Respond to customer inquiries via email, chat, and support ticketing systems in a timely and professional manner.</li><li>Understand client issues, troubleshoot problems, and provide clear solutions or workarounds.</li><li>Conduct remote support sessions with clients to diagnose and resolve issues.</li><li>Maintain excellent customer service by building positive client relationships.</li></ul>Technical Troubleshooting<ul><li>Investigate and resolve application, software, and configuration issues reported by clients.</li><li>Escalate complex problems to the development or DevOps teams with clear documentation.</li><li>Reproduce reported issues in a test environment to support faster debugging.</li><li>Monitor logs, dashboards, and system alerts to proactively identify potential issues.</li></ul>Server &amp; System Management<ul><li>Check and maintain server health, performance metrics, uptime, and resource utilization.</li><li>Perform routine server maintenance tasks, including backups, restarts, and basic configuration updates.</li><li>Monitor and manage user sessions, system connectivity, and service availability.</li><li>Collaborate with DevOps/Infrastructure teams on deployment checks, patch updates, and stability improvements.</li></ul>Coordination &amp; Documentation<ul><li>Collaborate closely with the development team to communicate client issues, feature requests, and bug reports.</li><li>Create, update, and maintain technical documentation, FAQs, troubleshooting guides, and client instructions.</li><li>Track and update issue progress in the ticketing system to ensure timely resolution.</li><li>Provide feedback to product and development teams to help enhance platform stability and usability.</li></ul>Continuous Improvement<ul><li>Suggest improvements to support workflows and technical processes.</li><li>Participate in internal training sessions to stay updated with new product features and releases.</li><li>Contribute to team knowledge-sharing initiatives and internal documentation.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (or equivalent experience).</li><li>1&ndash;2 years of experience in technical support, IT support, or customer-facing technical roles.</li><li>Strong understanding of software troubleshooting, networking basics, and server environments.</li><li>Ability to analyse logs, system behaviour, and error reports.</li><li>Excellent verbal and written communication skills.</li><li>Customer-focused mindset with patience and problem-solving ability.</li></ul>Job Type: Full-timePay: From Rs50,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Technical Support Engineer

Amco IT Systems

Job OverviewWe are looking for a Network &amp; System Support Engineer to handle technical support for our US-based clients. The candidate must be capable of resolving both system and network-related issues efficiently and professionally.Key Responsibilities<ul><li>Troubleshoot and resolve system and network issues (L1/L2).</li><li>Support Windows, Linux, servers, AD, DNS, DHCP.</li><li>Manage routers, switches, firewalls, VPNs.</li><li>Monitor network performance and perform routine maintenance.</li><li>Respond to support tickets within SLA.</li><li>Communicate clearly with US clients and document all work.</li></ul>Required Skills<ul><li>2&ndash;5 years of experience in system/network support.</li><li>Strong understanding of networking (TCP/IP, VLANs, routing, switching).</li><li>Experience with Windows Server, Linux basics, and Active Directory.</li><li>Familiarity with firewalls and VPNs.</li><li>Good troubleshooting and communication skills.</li></ul>Preferred<ul><li>Experience with MSPs or international support.</li><li>Certifications: CCNA, Network+, MCSA (optional).</li><li>Experience with ticketing tools (e.g., Zendesk, ConnectWise).</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you have experience supporting both system and network issues (L1/L2)? Please specify your years of experience.</li><li>Which networking devices or technologies have you worked with? (e.g., routers, switches, firewalls, VPNs)</li><li>What is your experience with Windows Server, Active Directory, DNS, and DHCP?</li><li>What are your expected monthly salary and earliest availability?</li><li>What is your current monthly salary?</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Network & System Support Engineer

Bonbird Pakistan

<ul><li>Install, configure, and troubleshoot restaurant POS systems, kitchen display systems (KDS), online ordering integrations, and payment terminals.</li><li>Coordinate with POS vendors for escalations and upgrades.</li><li>Provide support for desktops, laptops, printers, barcode scanners, cash drawers, routers, and CCTVs.</li><li>Perform installation, upgrades, and maintenance of software and operating systems.</li><li>Monitor performance and ensure timely patching and anti-virus updates.</li><li>Troubleshoot internet connectivity issues across restaurant branches.</li><li>Monitor and maintain network devices (firewalls, access points, switches).</li><li>Serve as the first point of contact for outlet staff for all IT-related issues.</li><li>Train restaurant staff on basic IT processes, POS usage, and system best practices.</li><li>Support data backup and recovery processes.</li><li>Monitor unauthorized access attempts and suspicious activities.</li><li>Support IT needs during restaurant openings, renovations, or relocations.</li><li>Provide on-call support during peak hours, weekends, and holidays (as needed).</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field.</li><li>1&ndash;3 years of IT support experience, preferably in the restaurant or retail sector.</li><li>Strong knowledge of POS systems and restaurant operations technology.</li><li>Good understanding of networking fundamentals (LAN, WAN, Wi-Fi, VPN).</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthWork Location: In person

IT Support Executive

Remington Pharmaceutical Industries (Pvt.) Ltd.

IT Support OfficerEducationBS/BCSExperience 02-03 YearsRequisites for the Role <ul><li>IT Communication Fundamentals</li><li>Computer Programming</li><li>Data Analysis</li><li>Team Work</li><li>Cyber Security</li></ul>Roles and Responsibilities<ul><li>Experience of network support and system support.</li><li>Installation and configuration of network devices and computers/laptops in organization.</li><li>Solve technical and applications problems.</li><li>Monitor and respond quickly to incoming requests related to IT issues.</li><li>Maintain user PCs including upgrades and configuration as needed.</li></ul>Job Type: Full-timePay: Rs55,000.00 - Rs60,000.00 per monthWork Location: In person

IT Support Officer

OLX Pakistan

<div>
 
 
 
 Job Responsibilities
 
 
 
 
 
 
 <ul>
 <li>
 Responsible to analyze functional problems and determine techniques/requirements feasible for expedited solutions.
 </li>
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 Responsible for server configuration, Backup, Full System Ready
 </li>
 <li>
 Responsible to utilize network management tools (Solar-winds) to monitor, evaluate, and report health statistics of WAN/LAN.
 </li>
 <li>
 Diagnose and troubleshoot Wi-Fi network and devices connected to Wi-Fi network.
 </li>
 <li>
 Provide Windows systems administration support, including support for multiple Windows OS variants, virtualization technologies, troubleshooting, and resolving issues.
 </li>
 <li>
 Responsible for the Diagnosis, operation, administration, configuration and maintenance of the Remedy Trouble-Ticket system.
 </li>
 <li>
 Ensure to update, maintain, and validate known error database.
 </li>
 <li>
 Ensure the accountability for administration of Remedy Action Request System solutions.
 </li>
 <li>
 Development, publishing and maintenance of statistical, management and custom reports.
 </li>
 <li>
 Support information assurance by; Updating and maintaining content, classification, and protection of organization Web sites, and Access management
 </li>
 <li>
 The incumbent will also be responsible to perform duties like Installing new software
 </li>
 <li>
 Installing new hardware (servers, printers, computer workstations, etc.)
 </li>
 <li>
 Setting up user accounts, permissions and passwords
 </li>
 <li>
 Overseeing security of all systems, especially the internet, and installing antivirus protection
 </li>
 <li>
 Fixing network faults
 </li>
 <li>
 Network maintenance
 </li>
 <li>
 Technical support for people using the network
 </li>
 <li>
 Training staff on new systems
 </li>
 <li>
 Day to day admin and monitoring of network use
 </li>
 <li>
 Planning future improvements, suggesting IT solutions to business problems
 </li>
 <li>
 Making sure all IT meets industry standards
 </li>
 <li>
 Supervising help desk staff If you choose to work for a large company, it&rsquo;s likely you&rsquo;ll have a designated area of the network to work on; if you work for a smaller company you&rsquo;ll probably be in charge of the entire network
 </li>
 </ul>
 
 
 
 
 
 
 Job Specification:
 
 
 
 
 
 
 
 Minimum Bachelors degree with 2-5 years of relevant experience
 
 
 Good at problem solving
 
 
 Good at organizing and multitasking
 
 
 Able to explain technical problems in a simple terms
 
 
 Team player
 
 
 A dedication to continually update knowledge
 
 
 A clear understanding of the employer&rsquo;s particular system
 
</div>

Explore 1525+ It support engineer in Lahore this December. Find roles across top companies and apply now to boost your career.

1525 it support engineer jobs IN Lahore

System Support Engineer

NOC L1 Support Engineer

Technical Support Engineer

Network & System Support Engineer

IT Support Executive

IT Support Officer

System Support Engineer