customer support representative Jobs in Lahore

customer support representative

customer support executive Jobs in Lahore

customer support executive

chat support executive

customer service agent

service desk engineer

it support engineer

Motive

<div>
 
 Who We Are
 
 
 
 Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
 
 
 Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
 
 
 Visit gomotive.com to learn more.
 
 
 
 Location:
 
 PK - Lahore
 
 (On-Site)( Timing 6pm-3am)
 
 
 
 
 Job Type:
 
 Full-Time
 
 
 
 Who We Are
 
 
 
 Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more. Motive serves more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery.
 
 
 Motive is proud to be a Forbes Cloud 100 company and a 2020 Career-Launching Company by Wealthfront.
 
 
 
 Job Description
 
 
 
 As an integral member of our dynamic team, the IT Support Engineer holds the pivotal responsibility of championing end-user satisfaction through adept IT support. Tasked with monitoring and maintaining our company's computer systems, the IT Support Engineer performs hardware and software installations and elevates our technological prowess by tackling logical, analytical, and technical challenges independently and through collaborative efforts with internal teams and valued vendor partnerships.
 
 
 
 Role Overview
 
 
 
 We are looking for a skilled and customer-focused IT Support Engineer who can deliver high-quality technical support across endpoint systems, SaaS applications, and core IT services. This role requires hands-on experience with MacOS, Windows, and Linux environments, strong troubleshooting abilities, and the capability to support users both onsite and remotely. The ideal candidate will also have exposure to modern IT operations, including MDM platforms, ticketing systems, cloud productivity tools, and emerging AI-driven support workflows
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Provide end-to-end IT support across MacOS, Windows, and Linux environments, including mass OS installations, upgrades, and configurations
 </li>
 <li>
 Manage employee onboarding and offboarding (onsite and remote), covering device provisioning and MDM enrolment
 </li>
 <li>
 Provide IT Support for MDM platforms such as Kandji and Microsoft Intune
 </li>
 <li>
 Hands-on MacOS support and advanced troubleshooting for Windows OS issues
 </li>
 <li>
 Support enterprise SaaS tools including Google Workspace (G Suite), Okta, Salesforce, and collaboration platforms
 </li>
 <li>
 Provide onsite support for office users and remote support via Jira tickets, email, and Slack
 </li>
 <li>
 Maintain accurate IT asset inventory and device lifecycle records
 </li>
 <li>
 Assist with basic network and infrastructure troubleshooting and maintain awareness of next-generation firewalls
 </li>
 <li>
 Basic understanding of current AI trends and how AI can assist in IT support ticket management
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Engineering, or equivalent practical experience
 </li>
 <li>
 1&ndash;6 years of IT support experience in a corporate or fast-paced environment
 </li>
 <li>
 Strong working knowledge of MacOS and Windows, with basic Linux familiarity
 </li>
 <li>
 Hands-on experience with MDM solutions (Kandji, Microsoft Intune, or similar)
 </li>
 <li>
 Solid understanding of ticketing systems such as Jira Service Management
 </li>
 <li>
 Practical experience supporting GWS, SSO, CRM, VoIP and other SaaS applications
 </li>
 <li>
 Good foundational knowledge of networking concepts (TCP/IP, DNS, DHCP, VPNs) and general infrastructure
 </li>
 <li>
 Awareness of modern IT security concepts and tools, including next-generation firewalls
 </li>
 <li>
 Understanding of how AI and automation are applied in IT support workflows
 </li>
 <li>
 Strong communication and customer-handling skills with a problem-solving mindset
 </li>
 <li>
 Flexibility to work varying hours or shifts when required
 </li>
 <li>
 Relevant certifications (CCNA, Microsoft 365, etc.) and call-center IT support experience are a plus
 
 
 </li>
 </ul>
 
 Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
 
 
 
 
 Please review our Candidate Privacy Notice here.
 
 
 
 
 UK Candidate Privacy Notice here.
 
 
 
 
 The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
 
</div>

IT Support Engineer

Trax courier & Logistics

Key Responsibilities:<ul><li>Provide IT support for courier operations systems (shipment tracking, delivery apps, etc.)</li><li>Troubleshoot hardware, software, and network issues at warehouse and office</li><li>Maintain attendance machines, scanners, printers, and other operational devices</li><li>Support riders and operations team with mobile app / system issues</li><li>Ensure smooth connectivity between branches and head office</li><li>Manage system backups, user accounts, and basic IT security</li></ul>Requirements:<ul><li>Strong knowledge of Windows OS, networking, and hardware</li><li>Experience with LAN/WAN, routers, and troubleshooting</li><li>Familiarity with courier/logistics software is a plus</li><li>Good communication and problem-solving skills</li><li>Ability to work under pressure in operational environment</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Crewlogix

Job Summary: We are looking for a skilled and proactive Network engineer with 2&ndash;3 years of hands-on professional experience in network engineering or IT support roles, with hands-on exposure to network management and troubleshooting.Key Responsibilities:<ul><li>Continuously monitor internet connectivity and network performance across the organization.</li><li>Diagnose and resolve internet and network-related issues promptly to minimize downtime.</li><li>Report any critical network incidents or outages to senior management.</li><li>Manage and maintain IT assets, including laptops, desktops, LCDs, printers, and peripherals like mice, keyboards, etc.</li><li>Install, configure, and troubleshoot hardware and software as needed for team members.</li><li>Maintain an updated inventory of IT equipment and ensure timely maintenance.</li><li>Procure new IT equipment and accessories from the market as per organizational requirements.</li><li>Manage the repair and servicing of damaged or faulty equipment to maintain operational efficiency.</li><li>Regularly report to senior management regarding network status, issues, and resolutions.</li><li>Discuss system upgrade requirements and infrastructure improvements with the CEO and seek approval before implementation</li></ul>Required Skills:<ul><li>Proficient in configuring and troubleshooting networking hardware, including routers, switches, servers and firewalls.</li><li>In-depth understanding of networking protocols such as TCP/IP, DNS, DHCP, and related technologies.</li><li>Hands-on experience with network monitoring and diagnostic tools (e.g., SolarWinds, Nagios, or equivalent).</li><li>Solid knowledge of network security principles, standards, and best practices.</li><li>Strong experience in both wireless and wired network configuration and maintenance.</li><li>Proficient in using Microsoft Office applications and IT asset management systems.</li><li>Good understanding of IT hardware procurement processes and conducting R&amp;D for evaluating new hardware solution.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthApplication Question(s):<ul><li>What is your current salary? </li><li>What is your expected salary? </li></ul>Work Location: In person

Network Engineer

Cloudelligent

<div>Cloudelligent is looking for competent candidates for the position of Service Desk Engineer (L1) 
 
Position Title: Service Desk Engineer 
Location: Lahore 
 
About Cloudelligent 
 
Cloudelligent is an AWS Premier Consulting Partner helping organizations modernize, migrate, and innovate in the cloud. We work at the intersection of cloud, data, and AI to solve real business problems and not just implement technology. With an international footprint, Cloudelligent is customer-obsessed and focuses on Generative AI and Agentic AI to deliver practical, scalable solutions. 
 
Responsibilities<ul><li>
Perform Level 1 diagnosis and resolution of incidents / requests raised by end users.</li><li>
Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations, within SLA standards</li><li>
Act as a contact point between Helpdesk Operations and Other external and internal teams.</li><li>
Escalate issues to relevant teams based on SOP &amp; Escalation matrix</li><li>
Provide Incident Response (IR) support when analysis confirms actionable incident</li><li>
Perform incident closure, verifying problem resolution with Users and documenting resolution procedures</li><li>
Monitor and escalate service failure alerts and follow up with relevant teams to fix these with minimal impact.</li><li>
IT Support relating to technical issues involving Microsoft/AWS core business applications and operating systems</li><li>
Troubleshoot software, hardware, and network issues.</li><li>
Guide end-users on how to setup and use new technologies.</li><li>
Perform vendor management for procurement and support (Cloudelligent/Clients).</li><li>
Assist Cloud team with migration and supporting infrastructure on Azure/AWS.</li><li>
Backup and restore the organization's data files and systems.</li><li>
Install, configure, and upgrade PC software and operating systems.</li><li>
Manage inventory and track IT assets used by the organization.</li><li>
Author, edit, and manage IT documentation to improve our clients' IT policy, procedures, and protocols.</li><li>
Manage the helpdesk collaboratively for optimal performance and support by resolving incidents in a timely manner.</li><li>
Prepare and present weekly updates.</li><li>
Participate in IT projects.</li></ul>
Requirements<ul><li>
Bachelor's degree in information technology, computer science or related field.</li><li>
2+ years of experience providing customer-focused technical support.</li><li>
Exceptional verbal, written, and interpersonal communication skills.</li><li>
Hands on experience with service desk ticketing systems, email, online chat, service support process, and SLA.</li><li>
Strong interest in IT support, technical troubleshooting, and cloud technologies.</li><li>
Basic understanding of IT methodologies and service desk operations.</li><li>
Hands-on experience with Windows operating systems and Microsoft Office tools (e.g., Office 365). Knowledge of ticketing tools (e.g., Zendesk, Jira) is a plus.</li><li>
Knowledge of cloud platforms (AWS or Azure) is a plus.</li><li>
Should be able to work in 24/7 environments.</li><li>
Self-driven, ability to work independently or as part of a project team with limited supervision.</li><li>
AWS Cloud Practitioner certification is highly preferred.</li></ul>
JBTLuj7U3D</div>

Service Desk Engineer

<div>Position Title: Integration Support Engineer 
Job Timings: 8am- 5pm CST (Central Time USA) 
Location: Lahore 
About Cloudelligent
Cloudelligent is Cloud-native consultancy and AWS Advanced consulting partner! We specialize in providing bespoke cloud solutions to startups, SMB &amp; the public sector (Non-Profit Organizations). Being a next-gen cloud service provider, we help customers to break free from hardware lifecycle and capital expenditures, allowing them to make the most out of their cloud investment. We have an international footprint with a diverse team of domain experts, and we are customer obsessed.<h2 class="jobSectionHeader">
Job Objective</h2>
This is a client-facing, collaborative role. Strong written and verbal communication skills are essential, as it is a high degree of attention to detail and responsiveness. The ideal candidate takes ownership of their workload, communicates proactively, and consistently meets deadlines without requiring close supervision. The position is technical and backend-focused, centered on configuring, supporting, and enhancing integration services rather than core product feature development. 
Responsibilities<ul><li>
Triage, prioritize, and resolve integration tickets in close collaboration with the client.</li><li>
Perform data mapping between Core, Enterprise, and third-party systems.</li><li>
Install, configure, and maintain integration services, including ODBC, EWA, FUSE, and related connectors.</li><li>
Implement service-level code adjustments to support integration workflows.</li><li>
Modify and optimize data transformation logic across systems.</li><li>
Troubleshoot integration failures, connectivity issues, and data inconsistencies</li><li>
Communicate clearly and promptly with the client on ticket status, blockers, and progress.</li><li>
Support backend integration deployments in Windows and Linux environments.</li><li>
Document integration, configurations, resolutions, and system dependencies.</li></ul>
Requirements<ul><li>
4+ years of experience with SQL and database architecture</li><li>
4+ years of experience with data mapping and ETL processes</li><li>
Hands-on experience configuring backend services and system-level integrations</li><li>
Familiarity with ODBC connectivity and database drivers</li><li>
Experience working with integration services and middleware tools</li><li>
Ability to make targeted code updates in service-layer environments</li><li>
Working knowledge of Python, Java, or similar backend languages</li><li>
Understanding of data structures, system connectivity, and backend troubleshooting</li><li>
Exceptional written and verbal communication, able to provide clear, timely updates to clients and internal team members</li><li>
High attention to detail, accurate documentation and thorough validation are non-negotiable</li><li>
Strong responsiveness, expected to be reachable and reply promptly during US business hours</li><li>
Self-directed and dependable, manages workload independently and flags blockers early</li><li>
Collaborative, works effectively within established client workflows and adapts quickly to existing processes</li></ul>
Good to have<ul><li>
Experience in enterprise SaaS or legal technology environments</li><li>
Experience with proprietary or custom integration services</li><li>
Exposure to API-based integrations and service configuration</li><li>
Familiarity with data warehouse environments</li><li>
Prior experience in a contractor or embedded client-facing role</li></ul>
Success in This Role Looks Like<ul><li>
Consistent, timely resolution of integration tickets with clear client communication throughout.</li><li>
Accurate and stable data flow between connected systems.</li><li>
Proactive status updates, no client should have to chase for an answer.</li><li>
Clean documentation and repeatable configuration processes.</li><li>
Backlog reduced steadily while new items are handled without bottleneck.</li></ul>
EErJNeW2Ve</div>

Integration Support Engineer

PEPLE PVT LTD

We are looking for a skilled and proactive IT Support Executive to join our client. The ideal candidate will be responsible for maintaining the hotel&rsquo;s IT systems, troubleshooting technical issues, and ensuring smooth day-to-day operation of hardware, software, and network systems.Job Responsibilities:<ul><li>Provide technical support for desktops, laptops, printers, scanners, and other IT equipment.</li><li>Troubleshoot hardware, software, and network-related issues promptly.</li><li>Install, configure, and maintain operating systems, applications, and antivirus software.</li><li>Monitor and maintain Wi-Fi, LAN/WAN connectivity, and internet services across the hotel premises.</li><li>Support hotel management systems such as PMS (Property Management System), POS (Point of Sale), and attendance systems.</li><li>Assist in maintaining CCTV systems, IP phones, and biometric devices.</li><li>Perform regular system backups and ensure data security protocols are followed.</li><li>Coordinate with external vendors/service providers for IT-related maintenance and upgrades.</li><li>Maintain IT inventory and document technical issues and resolutions.</li><li>Ensure smooth operation of conference room AV equipment and guest-facing technology services.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree / Diploma in IT, Computer Science, or related field.</li><li>2 to 3 years of relevant experience, preferably in the hotel or hospitality industry.</li><li>Good knowledge of Windows OS, networking, routers/switches, and troubleshooting.</li><li>Familiarity with hotel software systems (PMS/POS) will be preferred.</li><li>Knowledge of CCTV, IP telephony, and access control systems is a plus.</li><li>Strong problem-solving and communication skills.</li><li>Ability to work in shifts and handle urgent technical issues efficiently.</li></ul>Location: LahoreExperience:<ul><li>IT Support: 1 year (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

IT Support Executive

<div>
 
 Cloudelligent is looking for competent candidates for the position of&nbsp;Service Desk Engineer (L1)&nbsp;
 
 &nbsp;
 
 
 Position Title: Service Desk Engineer&nbsp;
 
 Location: Lahore
 
 
 &nbsp;
 
 &nbsp;
 
 
 About Cloudelligent&nbsp;
 
 
 &nbsp;
 
 Cloudelligent is an AWS Premier Consulting Partner helping organizations modernize, migrate, and innovate in the cloud. We work at the intersection of cloud, data, and AI to solve real business problems and not just implement technology. With an international footprint, Cloudelligent is customer-obsessed and focuses on Generative AI and Agentic AI to deliver practical, scalable solutions.&nbsp;
 
 &nbsp;
 
 
 Responsibilities&nbsp;
 
 
 <ul>
 <li>
 
 Perform Level 1 diagnosis and resolution of incidents / requests raised by end users.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations, within SLA standards&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Act as a contact point between Helpdesk Operations and Other external and internal teams.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Escalate issues to relevant teams based on SOP &amp; Escalation matrix&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Provide Incident Response (IR) support when analysis confirms actionable incident&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Perform incident closure, verifying problem resolution with Users and documenting resolution procedures&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Monitor and escalate service failure alerts and follow up with relevant teams to fix these with minimal impact.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 IT Support relating to technical issues involving Microsoft/AWS core business applications and operating systems&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Troubleshoot software, hardware, and network issues.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Guide end-users on how to setup and use&nbsp;new technologies.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Perform vendor management for procurement and support (Cloudelligent/Clients).&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Assist Cloud team with migration and supporting infrastructure on Azure/AWS.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Backup and restore&nbsp;the organization's&nbsp;data files and systems.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Install, configure, and upgrade PC software and operating systems.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Manage inventory and track IT assets used by the organization.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Author, edit, and manage IT documentation to improve our&nbsp;clients'&nbsp;IT policy, procedures, and protocols.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Manage the helpdesk collaboratively for&nbsp;optimal&nbsp;performance and support by resolving incidents&nbsp;in a timely manner.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Prepare and present weekly updates.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Participate in IT projects.&nbsp;&nbsp;
 
 </li>
 </ul>
 
 
 Requirements&nbsp;
 
 
 <ul>
 <li>
 
 Bachelor's degree in information technology, computer&nbsp;science&nbsp;or related field.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 2+ years of experience providing customer-focused technical support.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Exceptional verbal, written, and interpersonal communication skills.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Hands on experience&nbsp;with&nbsp;service desk ticketing&nbsp;systems, email, online chat, service support process, and SLA.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Strong interest in IT support, technical troubleshooting, and cloud technologies.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Basic understanding of IT methodologies and service desk operations.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Hands-on experience with Windows operating systems and Microsoft Office tools (e.g., Office 365).&nbsp;Knowledge of ticketing tools (e.g., Zendesk, Jira) is a plus.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Knowledge of cloud platforms (AWS or Azure) is a plus.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Should be able to work in 24/7 environments.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Self-driven, ability to work independently or as part of a project team with limited supervision.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 AWS Cloud Practitioner certification is highly preferred.&nbsp;
 
 </li>
 </ul>
</div>

Explore 1080+ It support engineer in Lahore this May. Find roles across top companies and apply now to boost your career.

1080 it support engineer jobs In Lahore

IT Support Engineer

IT Support Engineer

Network Engineer

Service Desk Engineer

Integration Support Engineer

IT Support Executive

Service Desk Engineer