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service desk engineer

Cloudelligent

<div>Cloudelligent is looking for competent candidates for the position of Service Desk Engineer (L1) 
 
Position Title: Service Desk Engineer 
Location: Lahore 
 
About Cloudelligent 
 
Cloudelligent is an AWS Premier Consulting Partner helping organizations modernize, migrate, and innovate in the cloud. We work at the intersection of cloud, data, and AI to solve real business problems and not just implement technology. With an international footprint, Cloudelligent is customer-obsessed and focuses on Generative AI and Agentic AI to deliver practical, scalable solutions. 
 
Responsibilities<ul><li>
Perform Level 1 diagnosis and resolution of incidents / requests raised by end users.</li><li>
Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations, within SLA standards</li><li>
Act as a contact point between Helpdesk Operations and Other external and internal teams.</li><li>
Escalate issues to relevant teams based on SOP &amp; Escalation matrix</li><li>
Provide Incident Response (IR) support when analysis confirms actionable incident</li><li>
Perform incident closure, verifying problem resolution with Users and documenting resolution procedures</li><li>
Monitor and escalate service failure alerts and follow up with relevant teams to fix these with minimal impact.</li><li>
IT Support relating to technical issues involving Microsoft/AWS core business applications and operating systems</li><li>
Troubleshoot software, hardware, and network issues.</li><li>
Guide end-users on how to setup and use new technologies.</li><li>
Perform vendor management for procurement and support (Cloudelligent/Clients).</li><li>
Assist Cloud team with migration and supporting infrastructure on Azure/AWS.</li><li>
Backup and restore the organization's data files and systems.</li><li>
Install, configure, and upgrade PC software and operating systems.</li><li>
Manage inventory and track IT assets used by the organization.</li><li>
Author, edit, and manage IT documentation to improve our clients' IT policy, procedures, and protocols.</li><li>
Manage the helpdesk collaboratively for optimal performance and support by resolving incidents in a timely manner.</li><li>
Prepare and present weekly updates.</li><li>
Participate in IT projects.</li></ul>
Requirements<ul><li>
Bachelor's degree in information technology, computer science or related field.</li><li>
2+ years of experience providing customer-focused technical support.</li><li>
Exceptional verbal, written, and interpersonal communication skills.</li><li>
Hands on experience with service desk ticketing systems, email, online chat, service support process, and SLA.</li><li>
Strong interest in IT support, technical troubleshooting, and cloud technologies.</li><li>
Basic understanding of IT methodologies and service desk operations.</li><li>
Hands-on experience with Windows operating systems and Microsoft Office tools (e.g., Office 365). Knowledge of ticketing tools (e.g., Zendesk, Jira) is a plus.</li><li>
Knowledge of cloud platforms (AWS or Azure) is a plus.</li><li>
Should be able to work in 24/7 environments.</li><li>
Self-driven, ability to work independently or as part of a project team with limited supervision.</li><li>
AWS Cloud Practitioner certification is highly preferred.</li></ul>
JBTLuj7U3D</div>

Service Desk Engineer

<div>
 
 Cloudelligent is looking for competent candidates for the position of&nbsp;Service Desk Engineer (L1)&nbsp;
 
 &nbsp;
 
 
 Position Title: Service Desk Engineer&nbsp;
 
 Location: Lahore
 
 
 &nbsp;
 
 &nbsp;
 
 
 About Cloudelligent&nbsp;
 
 
 &nbsp;
 
 Cloudelligent is an AWS Premier Consulting Partner helping organizations modernize, migrate, and innovate in the cloud. We work at the intersection of cloud, data, and AI to solve real business problems and not just implement technology. With an international footprint, Cloudelligent is customer-obsessed and focuses on Generative AI and Agentic AI to deliver practical, scalable solutions.&nbsp;
 
 &nbsp;
 
 
 Responsibilities&nbsp;
 
 
 <ul>
 <li>
 
 Perform Level 1 diagnosis and resolution of incidents / requests raised by end users.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations, within SLA standards&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Act as a contact point between Helpdesk Operations and Other external and internal teams.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Escalate issues to relevant teams based on SOP &amp; Escalation matrix&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Provide Incident Response (IR) support when analysis confirms actionable incident&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Perform incident closure, verifying problem resolution with Users and documenting resolution procedures&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Monitor and escalate service failure alerts and follow up with relevant teams to fix these with minimal impact.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 IT Support relating to technical issues involving Microsoft/AWS core business applications and operating systems&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Troubleshoot software, hardware, and network issues.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Guide end-users on how to setup and use&nbsp;new technologies.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Perform vendor management for procurement and support (Cloudelligent/Clients).&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Assist Cloud team with migration and supporting infrastructure on Azure/AWS.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Backup and restore&nbsp;the organization's&nbsp;data files and systems.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Install, configure, and upgrade PC software and operating systems.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Manage inventory and track IT assets used by the organization.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Author, edit, and manage IT documentation to improve our&nbsp;clients'&nbsp;IT policy, procedures, and protocols.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Manage the helpdesk collaboratively for&nbsp;optimal&nbsp;performance and support by resolving incidents&nbsp;in a timely manner.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Prepare and present weekly updates.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Participate in IT projects.&nbsp;&nbsp;
 
 </li>
 </ul>
 
 
 Requirements&nbsp;
 
 
 <ul>
 <li>
 
 Bachelor's degree in information technology, computer&nbsp;science&nbsp;or related field.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 2+ years of experience providing customer-focused technical support.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Exceptional verbal, written, and interpersonal communication skills.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Hands on experience&nbsp;with&nbsp;service desk ticketing&nbsp;systems, email, online chat, service support process, and SLA.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Strong interest in IT support, technical troubleshooting, and cloud technologies.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Basic understanding of IT methodologies and service desk operations.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Hands-on experience with Windows operating systems and Microsoft Office tools (e.g., Office 365).&nbsp;Knowledge of ticketing tools (e.g., Zendesk, Jira) is a plus.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Knowledge of cloud platforms (AWS or Azure) is a plus.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Should be able to work in 24/7 environments.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Self-driven, ability to work independently or as part of a project team with limited supervision.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 AWS Cloud Practitioner certification is highly preferred.&nbsp;
 
 </li>
 </ul>
</div>

Gosafe System Pvt. Ltd.

<ul><li>We are looking for a Technical Support Engineer for vehicle tracking system to provide enterprise-level assistance to our customers (Tracking companies).</li><li>Taking ownership of customer issues reported and seeing problems through to resolution.</li><li>Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.</li><li>Resolve software and hardware problems and help our customers install applications and programs.</li><li>Resolving issues using remote desktop connections to provide immediate support.</li><li>Diagnose and troubleshoot technical issues, including account setup.</li><li>Ask customers targeted questions to quickly understand the root of the problem.</li><li>Talk clients through a series of actions, either via phone, email or chat, until they&rsquo;ve solved a technical issue.</li><li>Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)</li><li>Provide prompt and accurate feedback to customers.</li><li>Refer to internal database or external resources to provide accurate tech solutions.</li><li>Ensure all issues are properly logged.</li><li>Prioritize and manage several open issues at one time.</li><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting.</li><li>Prepare accurate and timely reports.</li></ul>Requirements:<ul><li>Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role</li><li>Hands-on experience with tracking software and tracking devices will be a plus</li><li>Good understanding of computer systems, mobile devices and other tech products</li><li>Ability to diagnose and troubleshoot basic technical issues</li><li>Familiarity with remote desktop applications</li><li>Excellent problem-solving and communication skills</li><li>Ability to provide step-by-step technical help, both written and verbal</li><li>BS degree in Information Technology, Computer Science or relevant field</li></ul>Pay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

Software Support Officer

Crown Micro PVT ltd

Job Summary:We are looking for a well-organised and friendly Front Desk Receptionist to manage walk-in customers, receive UPS and inverter units for repair/service, and handle incoming phone calls. The ideal candidate will act as the first point of contact for our customers and ensure a smooth and professional customer service experience.Key Responsibilities:<ul><li>Greet and assist walk-in customers in a professional and courteous manner.</li><li>Receive UPS and inverter units from customers for service or repair, and log relevant details (model, serial number, fault reported, etc.).</li><li>Issue service receipts and maintain accurate records of received equipment.</li><li>Answer incoming phone calls, respond to inquiries, and redirect calls to the appropriate department or technician.</li><li>Provide basic information to customers regarding product services, estimated timelines, and repair status.</li><li>Coordinate with the technical team for equipment status updates and relay information to customers.</li><li>Maintain a clean and organised front desk and waiting area.</li><li>Follow up with customers regarding service completion and delivery/pickup.</li><li>Handle daily administrative tasks such as filing, data entry, and record-keeping.</li></ul>Qualifications:<ul><li>High School Diploma or equivalent (Diploma in Office Management or Administration preferred).</li><li>1&ndash;2 years of experience in front desk or customer-facing roles (experience in electronics or technical support field is a plus).</li><li>Basic understanding of UPS and inverter products is an advantage.</li><li>Proficiency in MS Office (Excel, Word) and phone handling systems.</li><li>Good communication skills in English (Urdu is a plus).</li></ul>Key Skills:<ul><li>Excellent interpersonal and communication skills.</li><li>Polite, professional, and customer-friendly attitude.</li><li>Strong organisational and multitasking abilities.</li><li>Attention to detail and accuracy in documentation.</li><li>Ability to handle pressure and prioritise tasks.</li></ul>Working Hours:<ul><li>[Insert working hours, e.g., 9:00 AM to 6:00 PM, 6 days/week]</li><li>Occasional overtime may be required during high service volume.</li></ul>Job Types: Full-time, FresherPay: Rs15,000.00 - Rs25,000.00 per monthWork Location: In person

Receptionist

Stork Consultants

Hiring: Front Desk Officer/ GreeterCompany: Toyota Walton Motors Location: E32, Shaheen Colony, Main Walton Rd, Qadri Colony Madina Colony, Lahore, 54000About CompanyToyota Walton Motors is an authorized dealership of Toyota, providing vehicle sales, after-sales services, and genuine spare parts. The company is known for maintaining high standards of customer service and operational excellence in the automotive sector.Job SummaryToyota Walton Motors is looking for a motivated and customer-focused Female Sales Executive to join our dynamic sales team. The ideal candidate will be responsible for assisting customers in selecting vehicles, building strong client relationships, and achieving sales targets.Job Summary: We are seeking a professional and friendly Front Desk Officer to be the first point of contact for our organization. The ideal candidate will have excellent communication skills, a welcoming personality, and the ability to manage administrative tasks efficiently.Key Responsibilities:<ul><li>Greet and welcome visitors in a courteous and professional manner</li><li>Answer, screen, and forward incoming phone calls</li><li>Maintain a tidy and presentable reception area</li><li>Manage appointment scheduling and meeting room bookings</li><li>Handle incoming and outgoing mail and deliveries</li><li>Provide basic and accurate information to visitors and clients</li><li>Maintain records and perform data entry tasks</li><li>Assist with general administrative duties as needed</li></ul>Requirements:<ul><li>Proven work experience as a Front Desk Officer, Receptionist, or similar role</li><li>Proficiency in Microsoft Office (Word, Excel, Outlook)</li><li>Strong verbal and written communication skills</li><li>Professional appearance and attitude</li><li>Excellent organizational and multitasking abilities</li><li>Customer service-oriented mindset</li></ul>Salary &amp; Benefits:<ul><li>Competitive salary package</li><li>Paid Leaves</li><li>Opportunities for career growth</li></ul>Job Type: Full-timePay: From Rs45,000.00 per monthWork Location: In person

Front Desk Officer/ Greeter (Female)

Architecture In Motion

<div>Director ITSM 
Location: Remote

Job Type: Contract (Full Time)

About AIM

AIM is a Canadian technology company that helps organizations modernize their systems through advanced API management, cloud engineering, security solutions, and full-stack software development. Our teams work across North America and globally, delivering stable, scalable, and secure digital platforms for enterprise clients.

We take pride in being hands-on, collaborative, and focused on delivering real results for our clients. As we grow, we are expanding our marketing team to strengthen our brand presence and support our next stage of growth. 

Role Overview

We are seeking a Director of IT Service Management (ITSM) to lead the evolution of our service management capabilities and establish a high-performing, scalable ITSM function.

This role will be responsible for defining the strategic direction of ITSM, enhancing service delivery operations, and building a modern, technology-enabled support organization. The Director will oversee service desk operations, internal IT services, and contribute to the development of service offerings aligned with enterprise and client needs.

This is a leadership role focused on driving operational excellence, improving service maturity, and enabling business growth through strong governance, automation, and customer-centric service delivery.

Key Responsibilities
<div>
<ul><li>ITSM Strategy &amp; Service Excellence</li></ul>
</div><ul><li>Define and execute the ITSM roadmap aligned with ITIL v4 and business priorities</li>
<li>Establish and mature core ITSM processes including Incident, Problem, Change, Request, Knowledge, and Asset Management</li>
<li>Develop and monitor SLAs, KPIs, and service performance metrics</li>
<li>Implement structured reporting and governance for leadership visibility</li>
<li>Drive continuous service improvement initiatives</li>
</ul><div><ul><li>Service Desk &amp; Support Operations (L1/L2)</li></ul>
</div><ul><li>Lead service desk operations to ensure high-quality, responsive support</li>
<li>Improve service efficiency through automation, self-service, and knowledge management</li>
<li>Establish workforce planning, utilization tracking, and performance management practices</li>
<li>Enhance incident response, escalation management, and root cause analysis</li>
</ul><div><ul><li>Internal IT &amp; Modern Workplace</li></ul>
</div><ul><li>Oversee internal IT operations including endpoint management, infrastructure, identity, and access</li>
<li>Ensure compliance with security standards and support audit readiness initiatives</li>
<li>Drive adoption of modern workplace technologies (e.g., M365, Intune, Azure)</li>
<li>Support lifecycle management, patching, and device compliance</li>
</ul><div><ul><li>Service Offerings &amp; Practice Development</li></ul>
</div><ul><li>Support the development and standardization of ITSM-related service offerings</li>
<li>Contribute to go-to-market materials such as service descriptions, case studies, and solution frameworks</li>
<li>Collaborate with sales and delivery teams to position ITSM capabilities effectively</li>
<li>Build foundational elements for scalable service delivery models</li>
</ul><div><ul><li>Governance, Risk &amp; Compliance</li></ul>
</div><ul><li>Partner with security and compliance teams to align ITSM practices with audit and regulatory requirements (e.g., SOC2 readiness)</li>
<li>Ensure policies, procedures, and controls are documented, maintained, and periodically reviewed</li>
<li>Support reporting and tracking of compliance metrics across systems and services</li>
</ul><div><ul><li>Technology, Automation &amp; Innovation</li></ul>
</div><ul><li>Identify opportunities to leverage automation, AI, and tooling to improve service delivery</li>
<li>Drive adoption and optimization of ITSM tools and platforms (e.g., Jira, ManageEngine, RMM tools)</li>
<li>Enhance knowledge management and self-service capabilities, including AI-driven solutions</li>
</ul><div><ul><li>Leadership &amp; Team Development</li></ul>
</div><ul><li>Lead and mentor ITSM team members, including support engineers and technical leads</li>
<li>Build a culture of accountability, continuous improvement, and service excellence</li>
<li>Develop team capabilities through structured training, certifications, and career progression</li>
<li>Act as a senior escalation point for operational and service-related issues</li>
</ul>
Qualifications &amp; Experience
<ul>
<li>10+ years of experience in IT Service Management or IT Operations</li>
<li>5+ years in leadership roles managing service desk or IT operations teams</li>
<li>Strong understanding of ITIL v4 frameworks and service management best practices</li>
<li>Experience with modern workplace technologies (Azure, M365, Intune, identity management)</li>
<li>Familiarity with compliance frameworks (e.g., SOC2, ISO) is an asset</li>
<li>Experience with ITSM tools and platforms such as Jira Service Management, ManageEngine, or similar</li>
<li>Proven ability to improve service delivery, implement processes, and scale operations</li>
<li>Strong communication, stakeholder management, and leadership skills 
Certifications:</li>
<li>ITIL v4 Foundation required; advanced ITIL certifications (Managing Professional or Strategic Leader) preferred</li>
<li>Microsoft Azure / Microsoft 365 certifications are an asset</li>
<li>Familiarity with governance frameworks such as ISO 20000, COBIT, or similar is a plus</li>
</ul>
What Success Looks Like (First 6&ndash;12 Months)
<ul>
<li>Improved service performance and measurable gains in SLA adherence and user satisfaction</li>
<li>Increased visibility through structured reporting and dashboards</li>
<li>Matured ITSM processes with clear governance and documentation</li>
<li>Enhanced efficiency through automation, knowledge management, and tooling optimization</li>
<li>Strong alignment between IT services and business priorities</li>
</ul>
Work Schedule

Ability to work on Eastern Time Zone, Remotely.

Equal Opportunity

We value diversity and provide equal opportunities without regard to religion, gender, age, disability, or national origin.</div>

Director ITSM

The Careers Factory

<div>
 
 We are looking for a
 
 Front Desk Officer (Night Shift)
 
 to be the first point of contact for our visitors and clients at
 
 Zameen.com
 
 . The ideal candidate should have a warm personality, excellent communication skills, and a background in hospitality to ensure a professional and welcoming front-office experience.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Greet and assist visitors in a friendly and professional manner
 </li>
 <li>
 Handle incoming calls, inquiries, and correspondence efficiently
 </li>
 <li>
 Maintain the reception area&rsquo;s appearance and manage front-desk supplies
 </li>
 <li>
 Coordinate with internal departments for appointments and meetings
 </li>
 <li>
 Support administrative and clerical tasks as required
 </li>
 </ul>
 
 
 Requirement
 
 
 <ul>
 <li>
 Minimum BA
 </li>
 <li>
 Diploma in Hospitality Management will be an added advantage
 </li>
 <li>
 Strong communication and interpersonal skill
 </li>
 <li>
 Pleasant personality with a customer-service-oriented mindset
 </li>
 <li>
 Prior experience in a hospitality or customer-facing role preferred
 </li>
 </ul>
</div>

Front Desk Receptionist

Explore 700+ Service desk engineer in Lahore this May. Find roles across top companies and apply now to boost your career.

700 service desk engineer jobs In Lahore

Service Desk Engineer

Service Desk Engineer

Software Support Officer

Receptionist

Front Desk Officer/ Greeter (Female)

Director ITSM

Front Desk Receptionist