sales executive

customer support representative Jobs in Lahore

customer support representative

customer sales representative Jobs in Lahore

customer sales representative

accounts executive

customer service representative Jobs in Lahore

customer service representative

cx support executive

D.engage

DEngage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.We are looking for a CX Support Executive to join our support team and help troubleshoot and resolve technical issues for our clients. You will work closely with Account Managers, Product, and Engineering teams to deliver timely and effective solutions. This role is ideal for someone who enjoys problem-solving, APIs, and working with data in a fast-paced SaaS environment.Key Responsibilities<ul><li>Provide clear, professional, and timely resolutions to client queries and tickets</li><li>Troubleshoot issues related to:</li><li>API integrations</li><li>Data imports/exports</li><li>Campaign execution</li><li>Segmentation and tracking</li><li>Basic deliverability and platform usage</li><li>Analyze logs, database records, and system behavior to identify root causes</li><li>Write and execute SQL queries for data validation and issue analysis</li><li>Collaborate with Account Management to support client needs</li><li>Escalate complex issues to Engineering with proper debugging details</li><li>Follow helpdesk workflows, SLAs, and documentation standards</li><li>Assist clients with technical guidance on integrations and data flows</li></ul>Requirements<ul><li>1&ndash;3 years of experience in SaaS, Technical Support, or similar role</li><li>Strong communication skills (written &amp; verbal)</li><li>Ability to explain technical concepts in a simple way</li><li>Strong analytical and troubleshooting mindset</li><li>Ability to manage multiple tickets and priorities</li></ul>Technical Skills<ul><li>Basic to intermediate SQL (must-have)</li><li>Good understanding of REST APIs (requests, responses, debugging)</li><li>Knowledge of JavaScript, HTML, and web integrations</li><li>Familiarity with DNS concepts (SPF, DKIM, etc.) is a plus</li><li>Understanding of mobile SDKs (Android / iOS / React Native / Flutter) is a plus</li><li>Experience with helpdesk tools (e.g., Zendesk, Freshdesk, Jira)</li></ul>Nice to Have<ul><li>Experience in digital marketing platforms / CDMP / CRM tools</li><li>Exposure to event tracking, analytics, or customer data platforms</li><li>Multi-language proficiency</li></ul>Benefits:Growth Opportunities: Access to professional development and career growth within a rapidly expanding SaaS company. Collaborative Culture: Work in a supportive and innovative environment where your contributions are valued.Competitive Benefits: Enjoy a comprehensive benefits package.D.engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all Team MembersJob Type: Full-timePay: From Rs100,000.00 per monthWork Location: Hybrid remote in Lahore

CX Support Executive

Dengage

<div>
 
 D&bull;Engage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.
 
 
 We are looking for a CX Support Executive
 
 
 to join our support team and help troubleshoot and resolve technical issues for our clients. You will work closely with Account Managers, Product, and Engineering teams to deliver timely and effective solutions. This role is ideal for someone who enjoys problem-solving, APIs, and working with data in a fast-paced SaaS environment.
 
 
 
 
 Key Responsibility
 
 
 
 
 <ul>
 <li>
 
 Provide clear, professional, and timely resolutions to client queries and tickets
 
 
 </li>
 <li>
 
 Troubleshoot issues related to:
 
 
 </li>
 <ul>
 <li>
 
 API integrations
 
 
 </li>
 <li>
 
 Data imports/exports
 
 
 </li>
 <li>
 
 Campaign execution
 
 
 </li>
 <li>
 
 Segmentation and tracking
 
 
 </li>
 <li>
 
 Basic deliverability and platform usage
 
 
 </li>
 </ul>
 <li>
 
 Analyze logs, database records, and system behavior to identify root causes
 
 
 </li>
 <li>
 
 Write and execute SQL queries for data validation and issue analysis
 
 
 </li>
 <li>
 
 Collaborate with Account Management to support client needs
 
 
 </li>
 <li>
 
 Escalate complex issues to Engineering with proper debugging details
 
 
 </li>
 <li>
 
 Follow helpdesk workflows, SLAs, and documentation standards
 
 
 </li>
 <li>
 
 Assist clients with technical guidance on integrations and data flows
 
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 
 
 
 <ul>
 <li>
 1&ndash;3 years of experience in SaaS, Technical Support, or similar role
 
 </li>
 <li>
 Strong communication skills (written &amp; verbal)
 
 </li>
 <li>
 Ability to explain technical concepts in a simple way
 
 </li>
 <li>
 Strong analytical and troubleshooting mindset
 
 </li>
 <li>
 Ability to manage multiple tickets and priorities
 
 
 </li>
 </ul>
 Technical Skills
 
 
 
 <ul>
 <li>
 Basic to intermediate SQL (must-have)
 
 </li>
 <li>
 Good understanding of REST APIs (requests, responses, debugging)
 
 </li>
 <li>
 Knowledge of JavaScript, HTML, and web integrations
 
 </li>
 <li>
 Familiarity with DNS concepts (SPF, DKIM, etc.) is a plus
 
 </li>
 <li>
 Understanding of mobile SDKs (Android / iOS / React Native / Flutter) is a plus
 
 </li>
 <li>
 Experience with helpdesk tools (e.g., Zendesk, Freshdesk, Jira)
 
 
 </li>
 </ul>
 Nice to Have
 
 
 
 <ul>
 <li>
 Experience in digital marketing platforms / CDMP / CRM tools
 
 </li>
 <li>
 Exposure to event tracking, analytics, or customer data platforms
 
 </li>
 <li>
 Multi-language proficiency
 
 </li>
 </ul>
 
 
 
 
 
 
 Benefits
 
 
 
 Growth Opportunities:
 
 Access to professional development and career growth within a rapidly expanding SaaS company.
 
 
 Collaborative Culture:
 
 Work in a supportive and innovative environment where your contributions are valued.
 
 
 Competitive Benefits:
 
 Enjoy a comprehensive benefits package.
 
 
 
 D.engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all Team Members
 
 
 
 
</div>

Systems Limited

<div>
 
 The Content Authoring Senior Specialist is responsible for creating, managing, and optimizing digital content across websites, mobile app, and self-service digital channels. The role ensures content accuracy, consistency, and alignment with the Company&rsquo;s brand voice while enhancing customer engagement and overall digital experience through data-driven content improvements. This position works closely with Marketing, Product, and Customer Experience teams to support digital campaigns, customer journeys, and SEO performance.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Manage the end-to-end content lifecycle across web, app, and self-service platforms, ensuring accuracy, consistency, and brand alignment.
 </li>
 <li>
 Create, publish, and maintain digital content including banners, offers, FAQs, and product pages using CMS tools, while ensuring UX and visual consistency.
 </li>
 <li>
 Collaborate with Marketing, Product, and CX teams to align content with digital campaigns, customer journeys, and segment-specific strategies.
 </li>
 <li>
 Review and validate all live content to ensure compliance, accuracy, localization, and quality assurance standards.
 </li>
 <li>
 Support digital campaigns through timely content updates and enhancements across channels.
 </li>
 <li>
 Leverage analytics and SEO insights to continuously optimize content performance and improve customer engagement.
 </li>
 <li>
 Ensure adherence to content governance, version control, and best practices across digital platforms.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Communications, Digital Media, or a related field.
 </li>
 <li>
 
 7+ years
 
 of experience in digital content authoring, content management, or a similar role.
 </li>
 <li>
 Hands-on experience with CMS platforms such as
 
 Adobe Experience Manager (AEM), WordPress, Sitecore
 
 , or equivalent tools.
 </li>
 <li>
 Working knowledge of
 
 basic HTML/CSS
 
 .
 </li>
 <li>
 Strong understanding of SEO best practices, content analytics, and UX principles.
 </li>
 <li>
 Excellent stakeholder management and cross-functional collaboration skills.
 </li>
 <li>
 Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
 </li>
 </ul>
 
 
</div>

Content Authoring Specialist

Tkxel

<div>
 We&rsquo;re looking for a proactive and detail-oriented female resource to manage customer queries and social interactions across WhatsApp, Instagram, and Facebook with the added responsibility of monitoring and optimizing our AI-powered community agent. This role is ideal for someone who is digitally savvy, understands how people interact online, and can improve response quality and lead generation.
 
 
 
 Key Responsibilities:
 
 
 
 Customer Support, Social Media Handling &amp; AI Agent Optimization
 
 &bull; Respond to customer queries on WhatsApp, Instagram, and Facebook in a timely and friendly manner.
 
 &bull; Engage with incoming messages, comments, and story replies using brand-appropriate tone.
 
 &bull; Monitor the performance of our AI Agent across platforms &mdash; regularly review conversations, improve reply accuracy, and update content (FAQs, offers, fallback replies).
 
 &bull; Flag complex queries for manual handling and ensure smooth handover from AI to human.
 
 &bull; Optimize AI flows based on frequently asked questions, seasonal promotions, and campaign objectives.
 
 &bull; Maintain lead logs and ensure follow-ups are done on high-intent inquiries.
 
 
 
 Lead Generation &amp; Community Engagement
 
 
 &bull; Turn social/media inquiries into quality leads.
 
 &bull; Encourage deeper engagement via comments, stories, and DMs.
 
 &bull; Flag high-intent leads to the sales/reservation team when needed.
 
 &bull; Identify content gaps based on recurring queries and report to the marketing team.
 
 
 
 Key Performance Indicators (KPIs):
 
 
 &bull; Leads generated via WhatsApp &amp; social inboxes
 
 &bull; AI agent success rate (accuracy, fallback % reduction)
 
 &bull; Response time (target: under 5 minutes during working hours)
 
 &bull; Conversion rate from inquiry to booking/sign-up
 
 &bull; Community engagement (comments, replies, shares, DMs)
 
 
 
 Who You Are:
 
 
 &bull; Passionate about customer support, community management, and digital communication.
 
 &bull; Excellent written communication in English
 
 &bull; Familiar with Meta Business Suite, Instagram DM tools, and WhatsApp Business
 
 &bull; Comfortable learning and working with AI chatbots (training will be provided)
 
 &bull; Bonus: Familiar with wellness, travel, or hospitality space
 
 
 
 What You&rsquo;ll Get:
 
 
 &bull; Market-competitive salary with performance bonuses
 
 &bull; Exposure to next-gen AI + human hybrid support systems
 
 &bull; Growth path toward digital marketing, CX automation, or content roles
 
 &bull; Flexible, friendly work culture
 
 
 
 
</div>

Customer Support Executive

Fatima Group

<div>
 
 The Executive Manager to the CEO is a key strategic partner, providing high level administrative, operational support to the CEO. This role requires exceptional organizational skills, discretion, and the ability to manage complex tasks in a fast paced environment. The Executive Manager will act as a gatekeeper, liaison, and trusted advisor, ensuring the CEO s time and priorities are aligned with organizational goals.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 Executive Office Operations
 
 
 <ul>
 <li>
 Manage calendars, meetings, travel arrangements, and daily schedules for the CEO and Directors to ensure effective use of time.
 </li>
 <li>
 Coordinate meeting logistics, agendas, and required materials to support informed discussions and decision-making.
 </li>
 <li>
 Act as the first point of contact for matters requiring the CEO&rsquo;s or Directors&rsquo; attention, ensuring appropriate prioritization.
 </li>
 <li>
 Handle confidential information with discretion and professionalism.
 </li>
 </ul>
 
 
 Coordination &amp; Follow-Up
 
 
 <ul>
 <li>
 Document decisions, action items, and commitments arising from executive meetings.
 </li>
 <li>
 Track progress on agreed actions and follow up with relevant stakeholders to ensure timely completion.
 </li>
 <li>
 Coordinate across departments to facilitate smooth execution of leadership directives.
 </li>
 <li>
 Maintain structured records of executive correspondence, approvals, and key communications.
 </li>
 </ul>
 
 
 Communication &amp; Liaison
 
 
 <ul>
 <li>
 Draft, review, and manage emails, letters, and internal communications on behalf of the CEO and Directors.
 </li>
 <li>
 Serve as a liaison between the CEO, Directors, senior management, and external stakeholders.
 </li>
 <li>
 Ensure accurate, timely, and professional communication flow across the Executive Floor.
 </li>
 </ul>
 
 
 Executive Floor Administration
 
 
 <ul>
 <li>
 Oversee administrative processes, workflows, and support staff related to the Executive Floor.
 </li>
 <li>
 Manage expenses, budgets, and vendor coordination for the CEO&rsquo;s and Directors&rsquo; offices.
 </li>
 <li>
 Identify operational gaps and recommend practical improvements to enhance efficiency and responsiveness.
 </li>
 <li>
 Ensure professional standards, discipline, and decorum are maintained across the Executive Floor.
 </li>
 </ul>
 
 
 Meetings, Events &amp; Engagements
 
 
 <ul>
 <li>
 Organize Board meetings, leadership meetings, and executive events, ensuring smooth logistics and execution.
 </li>
 <li>
 Prepare briefing notes, presentations, and post-meeting summaries as required.
 </li>
 <li>
 Coordinate external visits, high-level guests, and official engagements.
 </li>
 </ul>
 
 
 
 
 
 Required Skills:
 
 
 <ul>
 <li>
 Strategic thinking and problem-solving.
 </li>
 <li>
 High level of professionalism and emotional intelligence.
 </li>
 <li>
 Ability to anticipate needs and act proactively.
 </li>
 <li>
 Strong interpersonal skills and the ability to build relationships at all levels.
 </li>
 <li>
 Adaptability and resilience in a high-pressure environment.
 </li>
 </ul>
 
 
 
 
 
 Qualification &amp; Experience:
 
 
 <ul>
 <li>
 Masters degree in Business Administration, Management, or a related field .
 </li>
 <li>
 Proven experience supporting C-level executives in a fast-paced, dynamic environment.
 </li>
 <li>
 Exceptional organizational and time management skills.
 </li>
 <li>
 Strong written and verbal communication skills.
 </li>
 <li>
 Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and project management tools.
 </li>
 <li>
 Ability to maintain confidentiality and exercise sound judgment.
 </li>
 </ul>
</div>

Executive Coordination Manager

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matric or above
 </li>
 <li>
 Excellent English Written and Verbal Communication
 </li>
 <li>
 American or neutral accent
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Must be alteast 18 Years old and hold valid CNIC.
 
 
 </li>
 </ul>
 
 Why Start Your Career At ibex.?
 
 
 
 You will have a chance to help solve the most ordinary technological things in the most extraordinary way! You are not just going to enjoy it here, but you will get a chance to grow in a collaborative environment. If you want to experience the world on top and work in an environment where there is growth, then be a part of our diverse family.
 
 
 
 What Makes You A Good Fit For This Job?
 
 
 
 This job requires you to be a savvy communicator and someone who is agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!
 
 
 
 What We Seek In You
 
 
 
 <ul>
 <li>
 Collaborative mindset
 </li>
 <li>
 Customer service focus
 </li>
 <li>
 Hands-on-problem solving ability
 </li>
 <li>
 The ability to communicate technical information in a simple manne
 
 
 </li>
 </ul>
 
 Learning And Takeaways
 
 
 
 Here @ ibex. we will help build you!
 
 
 <ul>
 <li>
 Unlimited exposure
 </li>
 <li>
 A chance to polish your skills
 </li>
 <li>
 A great learning environment
 </li>
 <li>
 Ample experience to build a future path for yourself
 </li>
 <li>
 An opportunity to operate with a highly trained and diversified network of people
 
 
 </li>
 </ul>
 If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!
 
 
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to PKR 115,000 per month. It's worth nothing, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
 </li>
 <li>
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Follow standard processes and procedures when it comes to providing the resolution
 </li>
 <li>
 Staying up to date with latest updates on system information, process changes and future updates
 </li>
 </ul>
</div>

Customer Success Specialist

Unze Trading (Pvt). Ltd.

We are looking for a new team member for the role of &quot;Executive Assistant To CEO''<ul><li>Location: DHA Phase 3, Lahore</li></ul>Key Accountabilities:<ul><li>Act as the first point of contact for both Executive Directors and Directors and, maintain the effective working of their offices in their absence.</li><li>Maintain the highest level of confidentiality and adherence to policies and procedures.</li><li>Managing correspondence, track incoming and outgoing correspondence and ensure replies are produced within the required timeframe.</li><li>Read and prioritize incoming correspondence and prepare draft responses as appropriate. Ensure that cyclical and management deadlines for reports, reviews, budgets are met.</li><li>Establish and maintain systems and procedures to support the efficient running of the office.</li><li>Maintain effective communication and working relationships with key partners and stakeholders at an operational level; the organizations' senior management team and key internal and external stakeholders</li><li>Provide advice and support to stakeholders. Undertake research and other activities as required.</li><li>Attend specific meetings and take notes, draft minutes and action recommendations as required.</li><li>Provide support to other members of the Directorates as necessary.</li><li>Manage and organize external/internal events as required</li><li>Responsible to make arrangements for outstation or foreign travel and accommodation of the Executive Director</li><li>Responsible for the visa processing of Executive Director for official visits</li><li>Responsible for ticket purchasing, hotel bookings, coordinate for transport arrangements etc. of Executive Director in coordination with the concerned department or personnel.</li><li>Make necessary arrangements for meetings of the Executive Director and inform all concerned persons or departments</li><li>Follow up or remind Executive Director about meetings and inform concerned customers or persons about confirmation or cancellation of the meetings (if required)</li><li>Present in the official meeting (as per the instructions) and prepare minutes of the meeting</li><li>Take minutes of meeting on daily/ weekly, or monthly. And subsequently share those minutes with the relevant participants. Additionally, add tasks in Asana and update on Google Sheet as well to track progress. Stay proactive in seeking updates from team members.</li></ul>Essential Requirements:<ul><li>Minimum Bachelors degree required</li><li>3 years work experience in administration and personal assistant roles at the executive level</li><li>Excellent attention to detail, accuracy and quality</li><li>Excellent written and verbal communication skills</li><li>Ability to work easily and effectively with a wide range of people</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>What's your current salary?</li><li>What's your expected salary?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>task management tools (Folderit, Asana, click up etc): 1 year (Required)</li><li>Personal Assistant: 3 years (Preferred)</li></ul>Work Location: In person

Executive Assistant to CEO

Explore 1391+ Cx support executive in Lahore this May. Find roles across top companies and apply now to boost your career.

1391 cx support executive jobs In Lahore

CX Support Executive

CX Support Executive

Content Authoring Specialist

Customer Support Executive

Executive Coordination Manager

Customer Success Specialist

Executive Assistant to CEO