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customer service specialist

ibex

<div>
 
 ibex. Pakistan is hiring Customer Success Specialist in Lahore for a leading international eCommerce client (US &amp; UK region).
 
 
 This opportunity is ideal for individuals looking to build a career in call center jobs in Lahore, customer service, and international support roles. You will be responsible for assisting global customers with their queries related to orders, deliveries, returns, refunds, and account support.
 
 
 This is a non-sales role, focused on delivering exceptional customer experience and issue resolution.
 
 
 &nbsp;
 
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 Handle high-volume inbound calls, chats, and emails from US &amp; UK customers
 </li>
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 Assist with order tracking, delivery updates, returns, refunds, and account-related queries
 </li>
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 Provide accurate information regarding products, pricing, shipping, and policies
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 Deliver first-call resolution (FCR) through effective problem-solving
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 Maintain a professional, empathetic, and customer-first approach
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 Follow client SOPs, quality standards, and compliance guidelines
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 Use CRM systems to log interactions and manage customer cases
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 Achieve KPIs including CSAT, NPS, AHT, and Quality Scores
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 Escalate complex issues appropriately while ensuring customer satisfaction
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 </ul>
 
 
 Stay updated on process changes and system updates
 
 
 
 &nbsp;
 
 <ul>
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 Excellent English communication skills (mandatory)
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 Ability to communicate with US &amp; UK customers (neutral/American/British accent preferred)
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 Minimum Matric / O Levels (Bachelor&rsquo;s preferred)
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 Strong problem-solving and interpersonal skills
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 Basic knowledge of Microsoft Office / Google Workspace
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 Ability to multitask across CRM tools and communication platforms
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 Experience in international call center or eCommerce support is a plus
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 Fresh candidates seeking call center jobs in Lahore are encouraged to apply
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 Must be 18+ with valid CNIC
 </li>
 </ul>
</div>

Customer Success Specialist (US & UK Region)

GharPar Technologies Private Limited

We are looking for a Customer Service Representative to handle customer communication, appointment scheduling, and service coordination. The ideal candidate should have strong communication skills and the ability to manage customer queries professionally while ensuring smooth service delivery.Key Responsibilities:<ul><li>Handle incoming calls and respond to customer inquiries effectively</li><li>Schedule and manage appointments and bookings efficiently</li><li>Process membership applications and convert inquiries into confirmed clients</li><li>Address customer feedback and resolve complaints in a professional and timely manner</li><li>Communicate with clients via WhatsApp, providing prompt and accurate responses</li><li>Coordinate with on-field beauticians to ensure smooth service delivery and resolve any issues</li><li>Maintain accurate records of customer interactions and bookings</li></ul>Requirements:<ul><li>Male candidates preferred</li><li>Good verbal communication skills</li><li>Basic computer skills and familiarity with WhatsApp and call handling</li><li>Customer-focused attitude and problem-solving skills</li><li>Prior customer service experience is a plus</li></ul>Job Type: Full-timePay: Rs35,000.00 per monthWork Location: In person

Customer Service Representative (CSR) – Male Preferred

Tusols Pvt Ltd

Location: Township, LahoreShift Timings: 6:00 PM &ndash; 4:00 AMWorking Days: Monday to FridaySalary: PKR 40,000 + PKR 10,000 Punctuality BonusBenefits:<ul><li>Daily Meal Provided</li><li>Fixed Shift (No Rotational Shifts)</li><li>Professional Work Environment</li><li>Growth Opportunities</li></ul>Job SummaryWe are seeking a Customer Support Representative (CSR) to join our team. The ideal candidate should possess strong communication skills, a professional attitude, and the ability to handle client interactions effectively. Candidates with up to one year of experience in customer support, call center operations, client coordination, or a similar role are encouraged to apply.Key Responsibilities<ul><li>Handle inbound and outbound client calls professionally</li><li>Respond to customer inquiries and provide accurate information</li><li>Maintain effective communication with clients</li><li>Update and manage customer information in company systems</li><li>Follow company processes and service standards</li><li>Escalate concerns when necessary and ensure timely resolution</li></ul>Requirements<ul><li>Up to 1 year of experience in Customer Support, Call Center, Telemarketing, or a related field</li><li>Good verbal English communication skills</li><li>Ability to communicate confidently over the phone</li><li>Basic computer and system handling skills</li><li>Strong interpersonal and customer service skills</li><li>Positive attitude and willingness to learn</li><li>Ability to work onsite during evening/night shift hours</li></ul>Eligibility<ul><li>Male and Female candidates may apply</li><li>Fresh candidates with strong communication skills may also be considered</li></ul>Applicants who meet the above criteria are encouraged to apply immediately. Interested candidates can share resume at 03150577531.Pay: Rs40,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>Where are you located in Lahore? </li></ul>Work Location: In person

Customer Service Representative (CSR) – Night Shift

Softmatic Solutions

Job Title: Customer Service Representative | USALocation: Garden Town, Lahore | (1:00 PM to 10:00 PM)Job Type: Full-Time | OnsiteExperience: 1 year to 2 YearStrong speaking and communication skills with an English accent are mandatory for that Role.Recommendations are more than welcome.Join Our Team at Softmatic Solutions:Softmatic Solutions is a versatile software development firm specializing in applications, game development, and IT solutions. We leverage a wide array of technologies including Xamarin, Unity, Flutter, Cocos2dx, Native Android, Native iOS, .NET, WordPress, and Power BI. Our dedicated team focuses on creating innovative and high-quality software solutions for businesses. We are committed to enhancing user experience by delivering efficient and reliable products tailored to client needs.Role Description:We are seeking a highly skilled and professional Customer Service Representative with strong communication abilities and hands-on knowledge of US healthcare processes. The ideal candidate will have experience handling patient interactions, understanding referral workflows, and managing insurance procedures within the US healthcare system.Key Responsibilities:<ul><li>Handle calls related to patient services with professionalism and empathy</li><li>Assist patients with appointment scheduling, inquiries, and general support</li><li>Manage and process referrals in accordance with US healthcare guidelines</li><li>Verify patient insurance eligibility, benefits, and coverage details</li><li>Coordinate with healthcare providers, clinics, and insurance companies</li><li>Maintain accurate documentation of patient interactions and transactions</li><li>Ensure compliance with HIPAA and other relevant healthcare regulations</li><li>Resolve patient concerns efficiently while maintaining high service standards</li></ul>Required Skills &amp; Qualifications:<ul><li>Excellent verbal and written communication skills (fluent English required)</li><li>Strong interpersonal and customer service skills</li><li>Proven knowledge of US healthcare systems, including referrals and insurance procedures</li><li>Experience with medical billing, insurance verification, or prior authorization processes is a plus</li><li>Ability to handle sensitive information with confidentiality</li><li>Proficient in using CRM systems and healthcare software</li><li>Strong problem-solving and multitasking abilities.</li></ul>Preferred Experience:<ul><li>Minimum 1 Year to 2 year of experience in a US healthcare customer service role.</li><li>Familiarity with medical terminology and healthcare workflows.</li><li>Experience working with US-based patients or providers.</li></ul>Work Environment:<ul><li>Fast-paced and performance-driven</li><li>Collaborative team setting</li><li>Opportunities for growth and skill development</li></ul>Why Join Us:<ul><li>Work in a fast-paced and innovative environment</li><li>Opportunities for professional growth and development</li><li>Collaborative and supportive team culture</li><li>Competitive salary and benefits package</li></ul>If you meet the requirements and are excited about joining a growing company, please send your resume to either and portfolio &quot;HR@softmatic.io&quot; include the job title in the subject line &quot;(CSR, patient advocate)&quot;Pay: Rs120,000.00 - Rs200,000.00 per monthWork Location: In person

CSR (patient advocate)

Nestlé USA

<div><h2 class="jobSectionHeader">DRP Specialist</h2>
 Loacation: Head Office - Lahore, Pakistan 
 Job Type: Full-time<h3 class="jobSectionHeader">
Position Summary</h3>
At Nestl&eacute;, we believe in delivering the right product, at the right place, at the right time. As a DRP Specialist, you will play a critical role in managing the supply network by ensuring optimal stock levels across distribution points while balancing service, cost, and freshness objectives.<h3 class="jobSectionHeader">
A Day in the Life of a DRP Specialist</h3><ul><li>
Analyze and optimize supply plans and dispatch requirements to meet customer demand while considering network constraints</li><li>
Plan and optimize transportation loads to ensure efficiency and cost-effectiveness</li><li>
Manage inventory levels to balance product availability with working capital and freshness targets</li><li>
Monitor and resolve planning exceptions, making data-driven decisions aligned with business priorities</li><li>
Ensure timely execution of weekly planning cycles and maintain strong service levels for local and Inter-Market Supply (IMS) customers</li><li>
Identify risks related to volume fluctuations and proactively escalate to relevant stakeholders</li><li>
Drive continuous improvement in logistics and supply planning processes</li><li>
Define and maintain Distribution Center (DC)-wise stock cover policies</li><li>
Collaborate closely with Customer Service, Transport, and DC Operations teams to ensure seamless execution</li></ul><h3 class="jobSectionHeader">
What Will Make You Successful</h3><ul><li>
1&ndash;3 years of experience in Supply Chain, preferably in:<ul><li>
Distribution Center Operations</li><li>
Transport Operations</li><li>
Factory Logistics</li><li>
Demand &amp; Supply Planning</li></ul></li><li>
Strong analytical and problem-solving skills</li><li>
Solid understanding of end-to-end supply chain processes</li><li>
Ability to manage complexity and make timely, effective decisions</li><li>
Familiarity with planning tools (e.g., SAP APO) is a plus</li><li>
Proactive mindset with a strong sense of ownership and accountability</li></ul><h3 class="jobSectionHeader">
Key Success Measures</h3><ul><li>
Customer Service Level achievement</li><li>
Inventory optimization and working capital management</li><li>
Freshness of stock</li><li>
Dispatch schedule adherence</li><li>
Effective execution of Operational Demand &amp; Supply Review (OpDSR)</li><li>
Timely communication of key supply risks and exceptions</li></ul><h3 class="jobSectionHeader">
Why Join Us?</h3>
At Nestl&eacute;, you will be part of a global organization that values collaboration, innovation, and continuous improvement. We empower our people to make an impact while developing their careers in a dynamic and inclusive environment.</div>

Distribution Requirements Planning Specialist

ibex. Pakistan

<div>
 Product Support Technicians are information technology (IT) professionals who provide technical support to internal/external users and clients as required. The Product Support Technician will be required to solve basic technical problems and provide support to resolve network, systems and software relating issues/requests. The goal is to make sure that customer experience value is maintained to meet the organizational goals.
 
 
 
 Qualifications
 
 
 
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 Bachelor&rsquo;s or above Degree in Information Technology, Computer Science or related field
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 Experience in ServiceDesk, Access, Incident, Change, Problem Management and IT Infrastructure will be preferred
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 Excellent verbal and written communication skills
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 Technical writing skills
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 Problem-solving maven adept at quickly dissecting an issue into its component parts and identifying the root cause or opportunity
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 Excellent prioritization skills - ability to multi-task and work well under pressure and adjust work accordingly, often against tight deadlines and without continued direct supervision
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 ServiceDesk/CRM/ITSM tools experience preferred
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 Ability to comprehend Native North American, British or Neutral Language Accents
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 High energy, self-starter with bias for action and sense of urgency to deliver results
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 Basic knowledge of ITIL Framework
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 Knowledge of fundamental operations of relevant software, hardware and other equipment
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 Attentive to customer concerns and render services with positive attitude
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 Proactively identifying process improvement opportunities and ability to communicate to the management with evidence and data
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 Available to work in Flexible shift timings
 
 
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 </ul>
 
 Responsibilities
 
 
 
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 Tackle issues and service requests reported via calls
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 Diagnose and resolve issues and requests, reported through emails
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 Carefully follow through the email threads and manage them in Outlook shared mailbox
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 Respond with proficient technical writing skills
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 Accurately maintaining the log and track of reported issues and requests via unique tickets
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 Assignment of tickets to correct teams
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 Ensure completing the cycle of tickets (open to end)
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 Managing/troubleshooting user accounts, user-permissions, ceasing user accounts and rights on corporate resources by applying group policies
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 Troubleshooting Level-1 (preliminary diagnosis) of issues on Windows and Mac OS
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 Dealing with minor Microsoft Outlook issues and providing support to users with email configuration settings on the exchange
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 Providing/troubleshooting VPN services for remote users
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 Providing onsite and remote help using VNC/Team Viewer utility
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 Dealing with desktop support issues i.e. Application issues (Microsoft Office applications, client provided applications, in-house developed applications), ensuring and applying essential updates &amp; fixes
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 Basic knowledge of Networks (IP related issues, router/hub/switch related issues, using network commands to troubleshoot, ping, nslookup, ipconfig, tracert, circuits, topologies, routing protocols)
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 Windows/Linux/Mac OS multiple flavors basic knowledge (Windows Server edition/Win 10/Ubuntu/Monterey etc.)
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 </ul>
</div>

Customer Services Specialist

Mindbridge

<div>
 
 
 Who We Are
 
 
 
 We are Pakistan's largest English language-based outsourcing company and specialize in managing customer care services and back-office processes for global leaders in technical support, banking, telecom, transportation, and retail. Through world-class human resources, a strong management focus, dedicated business units, and a comprehensive financial platform, we ensure client satisfaction and continue solidifying ourselves as our country's industry leader.
 
 
 
 
 
 
 
 
 
 The Job:
 
 
 
 Are you looking for a flexible job to balance your studies, personal commitments, or simply earn extra income? Join our dynamic team and take the first step toward a rewarding career in the BPO industry
 
 
 
 
 
 
 Get Hired Faster &ndash; Walk-In Interviews Open Now
 
 
 
 Looking to kickstart your career without the wait? We&rsquo;ve got you covered!
 
 <ul>
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 For th
 
 e quickest respon
 
 se and
 
 a fast-track hiring proce
 
 ss, visit our office fo
 
 r walk-in intervie
 
 ws. Just bring your:
 </li>
 <li>
 
 Original CNIC
 
 </li>
 <li>
 
 Updated CV
 
 </li>
 </ul>
 
 
 ⏰ When
 
 : Monday to Saturday, 11:00 AM - 6:00 PM
 
 
 
 Where: Mindbridge Center, 7 Kashmir Road, Opposite LDA Plaza, Laho
 
 re.
 
 
 
 OR 27-M Madar-e-Millat Road, Quaid-e-Azam Industrial Estate Lahore.
 
 
 
 
 
 
 Don&rsquo;t miss this chance to secure your dream job quickly! Walk in and walk out with an offer!
 
 
 
 
 
 
 What we offer:
 
 
 <ul>
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 Salary packag
 
 e: PKR 40,000 - 45,000
 
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 Flexible working hours
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 Shift Duration
 
 : 4-5 hours only
 
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 No prior experience required
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 No sales or monthly targets
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 Medical Insurance
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 Leave Encashment
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 On job training
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 State-of-the-art infrastructure
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 Employee engagement &amp; appreciation programs
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 </ul>
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
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 Manage incoming chats/calls
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 Identify and assess customers&rsquo; needs to achieve satisfaction
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 Build sustainable relationships and trust with customer accounts through open and interactive communication
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 Provide accurate, valid and complete information by using the right methods/tools
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 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
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 Follow communication procedures, guidelines and policies
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 Take the extra mile to engage customers
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 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
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 A-Levels/Intermediate
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 Natural instinct to empathize with customers
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 Excellent verbal and written communication skills
 </li>
 <li>
 Native or bilingual spoken and written English language skills
 </li>
 <li>
 Detail-oriented
 </li>
 </ul>
 
 
 
 
 
 We pride ourselves on being an equal opportunity employer, dedicated to fostering diversity and inclusion.
 
 
</div>

Customer Support Specialist - Part Time

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