customer sales representative Jobs in Lahore

customer sales representative

customer service representative Jobs in Lahore

customer service representative

business development specialist Jobs in Lahore

business development specialist

customer success specialist Jobs in Lahore

customer success specialist

customer support specialist Jobs in Lahore

customer support specialist

customer service specialist

Taraki

<div>
 This job is with
 
 Mugshei Pvt. Ltd.
 
 
 
 
 Job Description
 
 
 
 
 Position:
 
 Customer Sales Specialist US Packaging (Night Shift)
 
 
 
 Company
 
 : Mugshei Pvt. Ltd.
 
 
 
 Location:
 
 Garden Town, Lahore
 
 
 
 Employment Type:
 
 Full-Time | On-Site
 
 
 
 Work Schedule:
 
 MondayFriday | 8:00 PM 5:00 AM (Pakistan Standard Time)
 
 
 
 Compensation:
 
 PKR 70,000120,000 (Base Salary) + Commission + Performance-Based Bonuses
 
 
 
 Company Overview:
 
 
 
 
 Mugshei Pvt. Ltd.
 
 is a fast-growing organization committed to delivering innovative packaging solutions and exceptional customer service. To support our expanding operations in the U.S. market, we are seeking a dedicated and professional
 
 Customer Sales Specialist US Packaging
 
 to join our results-driven sales team.
 
 
 This role presents an excellent opportunity for individuals seeking to develop a long-term career in sales within a supportive, high-performance, and growth-focused environment.
 
 
 
 Role Summary:
 
 
 
 The Customer Sales Specialist U.S. Packaging will play a key role in identifying sales opportunities, building and maintaining client relationships, and achieving revenue targets through effective customer engagement. This position requires a proactive approach, strong communication skills, and a commitment to delivering an outstanding client experience.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Conduct inbound and outbound calls to engage prospective and existing clients in the U.S. market.
 </li>
 <li>
 Assess customer needs and provide personalized packaging solutions aligned with their business requirements.
 </li>
 <li>
 Maintain up-to-date knowledge of product offerings, pricing structures, and ongoing promotions.
 </li>
 <li>
 Achieve or surpass assigned sales targets and key performance indicators (KPIs).
 </li>
 <li>
 Ensure high-quality customer interactions through professional, courteous, and timely communication.
 </li>
 <li>
 Document customer interactions, sales activities, and feedback accurately within the CRM system.
 </li>
 <li>
 Address inquiries and resolve customer concerns efficiently and effectively.
 </li>
 <li>
 Collaborate with internal teams to optimize customer satisfaction and support departmental objectives.
 
 
 
 </li>
 </ul>
 
 Candidate Requirements:
 
 
 
 <ul>
 <li>
 Experience: 05 years in sales, customer service, or business development (fresh graduates are encouraged to apply).
 </li>
 <li>
 Communication Skills: Strong spoken and written English, with the ability to engage confidently with U.S.-based clients.
 </li>
 <li>
 Sales Orientation: Goal-driven, persuasive, and motivated to excel in a target-based environment.
 </li>
 <li>
 Problem-Solving: Strong analytical capabilities and a professional approach to addressing client concerns.
 </li>
 <li>
 Technical Proficiency: Working knowledge of CRM software or sales-related tools is preferred.
 </li>
 <li>
 Availability: Must be willing to work the night shift (Monday-Friday, 8:00 PM 5:00 AM PKT).
 
 
 
 </li>
 </ul>
 
 What We Offer:
 
 
 
 <ul>
 <li>
 Competitive Salary: Attractive base pay with substantial commission potential.
 </li>
 <li>
 Performance Rewards: Monthly incentives and recognition for exceptional performance.
 </li>
 <li>
 Professional Growth: Comprehensive training programs and continuous development opportunities.
 </li>
 <li>
 Career Advancement: Clear growth pathways and long-term career prospects within the organization.
 </li>
 <li>
 Work Culture: A collaborative, inclusive, and innovation-driven environment that prioritizes teamwork and integrity.
 
 
 
 </li>
 </ul>
 
 Who Should Apply:
 
 
 
 Individuals passionate about sales, customer engagement, and contributing to the U.S. packaging industry are encouraged to apply.
 
 
 Join Mugshei Pvt. Ltd. and become a valuable contributor to our continuing success.
</div>

Customer Sales Executive - Mugshei Pvt Ltd

RepairDesk

<div>
 
 
 Efani
 
 is a
 
 secure mobile service provider
 
 that&rsquo;s focused on cybersecurity. It&rsquo;s built to protect users from mobile-threats like
 
 SIM swap attacks
 
 , eavesdropping, identity tracking, and other security vulnerabilities.
 
 
 
 We use a &ldquo;mobile virtual network operator&rdquo; (MVNO) model, meaning they don&rsquo;t own the physical network towers; they lease infrastructure from big U.S. carriers (like AT&amp;T and Verizon) but layer their own security on top.
 
 
 Tasks
 
 
 We&rsquo;re looking for a Customer Support Specialist with an authentic American accent and a passion for delivering a high-touch client experience. You&rsquo;ll be the first point of contact for Efani customers and you will be answering calls, handling chats, resolving issues, and ensuring every client interaction reflects our reputation for reliability and security.
 
 
 
 This is a n
 
 on-sales role
 
 , focused on support, troubleshooting, and client satisfaction.
 
 
 <ul>
 
 <li>
 Answer inbound calls, chats, and emails from Efani customers promptly and professionally.
 </li>
 
 <li>
 Assist clients with SIM activations, plan questions, billing inquiries, and troubleshooting.
 </li>
 
 <li>
 Maintain a calm, polite, and confident tone &mdash; always representing Efani&rsquo;s premium image.
 </li>
 
 <li>
 Accurately record customer interactions and resolutions in the CRM/support system.
 </li>
 
 <li>
 Escalate complex or technical issues to internal specialists when needed.
 </li>
 
 <li>
 Collaborate with the operations and engineering teams to improve customer experience.
 </li>
 
 <li>
 Follow scripts and SOPs, but also apply judgment to deliver empathetic, human support.
 </li>
 
 </ul>
 
 
 
 KPIs / Success Metrics
 
 
 
 <ul>
 
 <li>
 
 Average response &amp; resolution time
 
 </li>
 
 <li>
 
 Customer satisfaction (CSAT) or NPS score
 
 </li>
 
 <li>
 
 Call quality and professionalism ratings
 
 </li>
 
 <li>
 
 Adherence to support scripts and SOPs
 
 </li>
 
 </ul>
 
 Requirements
 
 <ul>
 
 <li>
 
 2&ndash;5 years in customer support or client success (telecom, fintech, or SaaS preferred).
 
 </li>
 
 <li>
 
 Fluent English with a
 
 
 
 clear, neutral, or American accent
 
 
 
 &mdash; tested during interview.
 
 </li>
 
 <li>
 
 Confident on the phone and able to de-escalate challenging situations.
 
 </li>
 
 <li>
 
 Comfortable using CRM or ticketing tools (HubSpot, Zendesk, Intercom, or similar).
 
 </li>
 
 <li>
 
 Excellent written communication for chat and email support.
 
 </li>
 
 <li>
 
 Stable internet, quiet workspace, and professional audio setup for call handling.
 
 </li>
 </ul>
</div>

Customer Support Specialist

Mindbridge

<div>
 
 
 Who We Are
 
 
 
 We are Pakistan's largest English language-based outsourcing company and specialize in managing customer care services and back-office processes for global leaders in technical support, banking, telecom, transportation, and retail. Through world-class human resources, a strong management focus, dedicated business units, and a comprehensive financial platform, we ensure client satisfaction and continue solidifying ourselves as our country's industry leader. At Mind Bridge, we continue to pride ourselves on our process efficiencies and quality-conscious philosophy. which have led to a continuous and growing engagement with industry-leading enterprises across the globe.
 
 
 
 
 
 
 The Job
 
 
 
 As Customer Experience Specialist you will act as a liaison, provide product/services information, answer questions on chat or email, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
 
 
 
 
 
 
 Get Hired Faster &ndash; Walk-In Interviews Open Now!
 
 
 
 Looking to kickstart your career without the wait? We&rsquo;ve got you covered!
 
 
 For the
 
 quickest response
 
 and a
 
 fast-track hiring process
 
 , visit our office for
 
 walk-in interviews
 
 . Just bring your:
 
 <ul>
 <li>
 
 Original CNIC
 
 </li>
 <li>
 
 Updated CV
 
 </li>
 </ul>
 
 ⏰
 
 When:
 
 Monday to Saturday, 11:00 AM - 6:00 PM
 
 
 📍
 
 Where:
 
 Mindbridge Center, 7 Kashmir Road, Opposite LDA Plaza, Lahore.
 
 
 Don&rsquo;t miss this chance to secure your dream job quickly! Walk in and walk out with an offer!
 
 
 
 
 
 
 What we offer:
 
 
 <ul>
 <li>
 Highest salary package for Non-Voice Customer Support: up to
 
 PKR 150,000
 
 </li>
 <li>
 No sales or monthly targets
 </li>
 <li>
 Medical Insurance
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 On job training
 </li>
 <li>
 State-of-the-art infrastructure
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Employee engagement &amp; appreciation programs
 </li>
 </ul>
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Manage incoming chats/emails
 </li>
 <li>
 Identify and assess customers&rsquo; needs to achieve satisfaction
 </li>
 <li>
 Build sustainable relationships and trust with customer accounts through open and interactive communication
 </li>
 <li>
 Provide accurate, valid and complete information by using the right methods/tools
 </li>
 <li>
 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
 </li>
 <li>
 Follow communication procedures, guidelines and policies
 </li>
 <li>
 Take the extra mile to engage customers
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 A-Levels/Intermediate
 </li>
 <li>
 Natural instinct to empathize with users
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Native or bilingual spoken and written English skills
 </li>
 <li>
 Detail-oriented
 </li>
 </ul>
 
 
 
 
 
 We pride ourselves on being an equal opportunity employer, dedicated to fostering diversity and inclusion.
 
 
 
 
</div>

Customer Experience Specialist (Non Voice)

Blue Star Manufacturing (Pvt) Limited

Job SummaryThe Customer Support Specialist will serve as a key operational and customer-facing member of the team, responsible for delivering excellent customer service while ensuring the accurate and timely processing of sales orders, returns, and exchanges through ERP systems such as QuickBooks or NetSuite. This role requires strong communication skills, exceptional attention to detail, and proficiency in data entry and order management. The ideal candidate is proactive, highly organized, and committed to supporting smooth and efficient transactional workflows.Key ResponsibilitiesCustomer Support<ul><li>Respond to customer inquiries via email, chat, and phone with professionalism and clarity.</li><li>Assist customers with product information, order status, tracking, returns, refunds, and general support needs.</li><li>Resolve customer concerns efficiently and ensure complete customer satisfaction.</li><li>Handle escalations with patience, empathy, and timely follow-up.</li><li>Maintain accurate documentation of customer interactions within CRM and ERP systems.</li><li>Identify recurring issues and suggest improvements to enhance the customer experience.</li></ul>Order &amp; Transaction Processing<ul><li>Order Entry: Accurately input and process new customer orders into QuickBooks/NetSuite or other systems from emails, sales teams, and e-commerce platforms.</li><li>Order Fulfillment Coordination: Partner with warehouse and operations teams to ensure orders are picked, packed, and shipped on schedule.</li><li>Invoicing &amp; Billing: Create and send accurate customer invoices in line with company policies.</li><li>Returns &amp; Exchanges: Process returns, refunds, and exchanges within the ERP, ensuring proper inventory and financial updates.</li><li>Troubleshooting: Investigate and resolve issues related to orders, inventory discrepancies, invoices, and shipping.</li><li>Documentation: Maintain organized digital and physical records for all orders, returns, and related communications.</li></ul>Data Entry &amp; Administrative Support<ul><li>Perform high-volume data entry to keep databases, spreadsheets (Excel), and ERP records accurate and up to date.</li><li>Add new items to the ERP with complete and correct details.</li><li>Assist in generating reports related to sales, returns, and inventory levels as required by management.</li><li>Maintain and organize filing systems&mdash;digital and hard copy&mdash;ensuring confidentiality and quick retrieval.</li><li>Coordinate with customers and internal teams to provide updates on order status, delays, troubleshooting results, and other transactional details.</li><li>Provide general office support, including managing supplies, handling mail, and assisting with clerical tasks.</li><li>Perform other related duties assigned from time to time.</li></ul>Eligibility Requirements<ul><li>2&ndash;3 years of experience as an eCommerce Administrative Assistant or in a similar role involving ERP-based order processing, invoicing, and returns management.</li><li>Proficiency in QuickBooks, NetSuite, or equivalent ERP systems.</li><li>Strong skills in Microsoft Excel for data entry, reporting, and database updates.</li><li>High accuracy in data entry and experience handling large volumes of transactional data.</li><li>Familiarity with Accounts Payable/Receivable, invoicing, billing, and reconciliation processes.</li><li>Strong organizational skills with expertise in record keeping and documentation.</li><li>Excellent written and verbal communication skills for customer and internal correspondence.</li><li>Ability to investigate and resolve discrepancies with professionalism.</li><li>Highly proactive, detail-oriented, and capable of multitasking in a fast-paced environment.</li><li>Commitment to maintaining workflow efficiency, accuracy, and confidentiality.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Can you explain how you process a customer return or exchange in an ERP?</li><li>What is your current salary?</li><li>What is your expected salary?</li><li>If selected than in how many days you can join?</li></ul>Work Location: In person

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matric or above
 </li>
 <li>
 Excellent English Written and Verbal Communication
 </li>
 <li>
 American or neutral accent
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Must be alteast 18 Years old and hold valid CNIC.
 
 
 </li>
 </ul>
 
 Why Start Your Career At ibex.?
 
 
 
 You will have a chance to help solve the most ordinary technological things in the most extraordinary way! You are not just going to enjoy it here, but you will get a chance to grow in a collaborative environment. If you want to experience the world on top and work in an environment where there is growth, then be a part of our diverse family.
 
 
 
 What Makes You A Good Fit For This Job?
 
 
 
 This job requires you to be a savvy communicator and someone who is agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!
 
 
 
 What We Seek In You
 
 
 
 <ul>
 <li>
 Collaborative mindset
 </li>
 <li>
 Customer service focus
 </li>
 <li>
 Hands-on-problem solving ability
 </li>
 <li>
 The ability to communicate technical information in a simple manne
 
 
 </li>
 </ul>
 
 Learning And Takeaways
 
 
 
 Here @ ibex. we will help build you!
 
 
 <ul>
 <li>
 Unlimited exposure
 </li>
 <li>
 A chance to polish your skills
 </li>
 <li>
 A great learning environment
 </li>
 <li>
 Ample experience to build a future path for yourself
 </li>
 <li>
 An opportunity to operate with a highly trained and diversified network of people
 
 
 </li>
 </ul>
 If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!
 
 
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to PKR 115,000 per month. It's worth nothing, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
 </li>
 <li>
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Follow standard processes and procedures when it comes to providing the resolution
 </li>
 <li>
 Staying up to date with latest updates on system information, process changes and future updates
 </li>
 </ul>
</div>

Customer Success Specialist

Abacus Outsourcing

About the Role: We are hiring Arabic-speaking Customer Service Representatives to handle inbound and outbound customer queries. The ideal candidate will communicate professionally with customers, resolve issues, and provide accurate information while maintaining service quality standards.Key Responsibilities:<ul><li>Handle customer calls in Arabic (inbound/outbound).</li><li>Provide accurate information regarding products, services, or inquiries.</li><li>Resolve customer complaints and escalate complex cases when needed.</li><li>Maintain call records and update CRM systems.</li><li>Follow company policies and ensure customer satisfaction.</li><li>Meet daily/weekly performance KPIs (attendance, quality, call handling).</li></ul>Requirements:<ul><li>Fluent in Arabic (speaking &amp; understanding) &ndash; mandatory.</li><li>Good English or Urdu communication is a plus.</li><li>Minimum Intermediate/Bachelor&rsquo;s degree.</li><li>Previous call center/customer service experience will be an advantage.</li><li>Strong listening, communication, and problem-solving skills.</li><li>Ability to work under pressure and in shifts.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

Arabic Speaking Customer Service Representative

Systems Limited

<div>
 
 Systems Limited is seeking a proactive and detail-oriented Customer Service Analyst to support order management, customer communication, and logistics coordination. The ideal candidate will have a strong supply chain background, excellent communication skills, and hands-on experience with SAP. This role requires the ability to manage customer expectations, ensure timely order fulfillment, and coordinate with internal teams to deliver a seamless customer experience.
 
 
 
 
 
 
 Key Accountabilities
 
 
 <ul>
 <li>
 Verify customer purchase orders (including contact details, pricing, and terms) and monitor the end-to-end order management process from SAP order entry to OTIF delivery
 </li>
 <li>
 Ensure order vs forecast (FC) checks and prioritize stock allocation to meet customer requirements
 </li>
 <li>
 Collaborate with system tools, supply chain, and planning teams to align orders and maintain timely communication with customers and account managers, especially during shortages
 </li>
 <li>
 Work closely with the logistics team and 3PL partners to ensure shipment schedules meet customer requirements, provide shipping information, and deliver instructions &amp; documents on time
 </li>
 <li>
 Maintain accurate records of import-export and shipping documents for region-specific territories
 </li>
 <li>
 Track orders and keep customers updated with the latest product ETA according to incoterms; confirm satisfactory delivery and escalate any issues upon receipt
 </li>
 <li>
 Create ad-hoc credit and debit notes for customers when required
 </li>
 <li>
 Ensure all business processes comply with company controllership guidelines and policies
 </li>
 </ul>
 
 
 
 
 
 Experience Required
 
 
 <ul>
 <li>
 2&ndash;3 years of experience in the FMCG industry
 </li>
 <li>
 Previous experience in Supply Chain (Logistics/Customer Service), preferably within a multinational FMCG company
 </li>
 <li>
 proficiency experience using SAP; knowledge of Power BI is an advantage
 </li>
 <li>
 Proficiency in Excel (e.g., VLOOKUP, SUMIF, Pivot Tables
 </li>
 <li>
 Solid understanding of export documentation and procedure
 </li>
 <li>
 Strong organizational skills with a high level of attention to detail
 </li>
 <li>
 Excellent written and verbal communication skill
 </li>
 <li>
 Ability to work independently while being results-oriented
 </li>
 <li>
 Ability to perform well under pressure and establish credibility within the domain
 </li>
 <li>
 Good commercial awareness and understanding of consumer/customer behavior and business model
 </li>
 <li>
 Experience in improving process efficiency and proposing new ideas
 </li>
 </ul>
 
 
 Technical / Functional / Leadership Skills
 
 
 <ul>
 <li>
 Strong account management skills, including commercial acumen, marketing, financials, negotiation, and influencing
 </li>
 <li>
 Ownership of customer interactions with high data integrity and attention to detail
 </li>
 <li>
 Prompt, effective, and accurate resolution of customer issues while building strong customer relationships
 </li>
 <li>
 Strong selling and negotiation skills, objection handling, and effective questioning technique
 </li>
 <li>
 Experience in data management, analysis, and customer service
 </li>
 <li>
 Familiarity with payment processing systems/services
 </li>
 <li>
 Reporting experience, particularly in generating reports and providing actionable insights
 </li>
 </ul>
</div>

Customer Service Analyst

Explore 881+ Customer service specialist in Lahore this December. Find roles across top companies and apply now to boost your career.

881 customer service specialist jobs IN Lahore

Customer Sales Executive - Mugshei Pvt Ltd

Customer Support Specialist

Customer Experience Specialist (Non Voice)

Customer Support Specialist

Customer Success Specialist

Arabic Speaking Customer Service Representative

Customer Service Analyst