customer service representative Jobs in Lahore

customer service representative

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call center representative

customer sales representative Jobs in Lahore

customer sales representative

customer service representative (csr) Jobs in Lahore

customer service representative (csr)

customer support representative Jobs in Lahore

customer support representative

customer service specialist

Abacus Outsourcing

Job Description:We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Specialist. The ideal candidate will be responsible for handling customer queries, providing timely solutions, and ensuring a seamless service experience across various channels (calls, emails, chat, etc.).Key Responsibilities:<ul><li>Respond promptly to customer inquiries.</li><li>Resolve customer issues efficiently and professionally.</li><li>Maintain detailed records of customer interactions.</li><li>Collaborate with internal teams to ensure customer satisfaction.</li></ul>Requirements:<ul><li>Excellent communication skills (verbal and written).</li><li>Ability to work in rotational shifts. (US timings)</li><li>Strong problem-solving attitude and a customer-first approach.</li><li>Prior experience in customer support is a plus, but freshers are also welcome.</li></ul>What We Offer:<ul><li>A handsome salary package</li><li>Performance-based incentives</li><li>Health and wellness benefits</li><li>Career growth opportunities</li><li>Supportive and dynamic work environment</li></ul>Job Type: Full-timePay: Rs 75,000.00 - Rs 100,000 per monthJob Types: Full-time, FresherPay: Rs75,000.00 - Rs100,000.00 per hourWork Location: In person

Customer Service Specialist

Zameen.com

<div>
 
 
 About Us:
 
 
 
 Zameen.com is the biggest online real estate marketplace in Pakistan, linking buyers and sellers both domestically and abroad. As a pioneer in digital real estate, Zameen.com has transformed property buying and selling through innovation, transparency, and market expertise.
 
 
 
 
 
 
 
 
 
 Job Overview:
 
 
 
 The ideal candidate will be responsible for supporting our sales team. You will be a key contributor to our sales team's success. You will primarily be in charge of managing different projects and properties with customers on calls. You will provide outstanding customer service by liaising between the sales team and the customer.
 
 
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Actively generate and manage leads for real estate sales.
 </li>
 <li>
 Establish and maintain strong relationships with clients, ensuring their requirements are satisfied and expectations surpassed.
 </li>
 <li>
 Provide comprehensive details and insights about real estate properties to potential clients.
 </li>
 <li>
 Recognize the demand of clients and offer customized solutions to satisfy them.
 </li>
 <li>
 Drive sales performance and achieve sales targets.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor's Degree or equivalent experience
 </li>
 <li>
 Customer-service oriented
 </li>
 <li>
 Proficient in Microsoft Office
 </li>
 <li>
 1-3 years of experience in sales (fresh graduates are also encouraged to apply).
 </li>
 </ul>
 
 
 
 
 
 Why Zameen.com?
 
 
 <ul>
 <li>
 Competitive salary and performance-based incentives.
 </li>
 <li>
 Opportunity to work in a fast-paced and growing company.
 </li>
 <li>
 Career growth and development opportunities.
 </li>
 </ul>
</div>

Customer Service Sales Specialist

DIGITAL ERA PROFESSIONAL

DEP LLC is hiring a Bilingual Customer Support Specialist (Spanish &amp; English) who can maintain strong relationships with existing clients, manage monthly recurring services, and identify upselling opportunities.You will play a key role in client retention, satisfaction, and revenue growth.Your Responsibilities<ul><li>Provide customer support to Spanish-speaking and English-speaking clients</li><li>Manage monthly recurring service accounts</li><li>Respond to client inquiries via calls, messages, and emails</li><li>Maintain strong relationships with clients</li><li>Identify opportunities to upsell additional services</li><li>Coordinate with internal teams (SEO, Marketing, Development)</li><li>Maintain records of communication in CRM</li><li>Ensure high customer satisfaction and retention</li></ul>Work Environment at DEP LLC<ul><li>Dinner provided by the company</li><li>Two daily breaks (1 hour + 30 minutes)</li><li>Gaming arena (PS4, Table Tennis, Chess, etc.)</li><li>Female staff drop service</li><li>Separate prayer area</li><li>Cafeteria &amp; team sitting areas</li><li>Free bike parking &amp; on-site security</li><li>Friendly, professional work environment</li></ul>Job Requirements / Specifications<ul><li>Education: O/A Levels, Intermediate, or above</li><li>Languages: Excellent command over English and Spanish (spoken and written)</li><li>Strong customer service and communication skills</li><li>Proficiency in MS Office, especially Microsoft Excel</li><li>Ability to manage client communication and recurring service accounts</li><li>Strong problem-solving and critical thinking skills</li><li>High level of emotional intelligence when dealing with clients</li><li>Customer-centric attitude with focus on satisfaction and retention</li><li>Ability to identify upselling opportunities while assisting clients</li><li>Self-motivated, assertive, and responsive personality</li><li>Ability to work in a fast-paced team environment</li><li>Flexibility and adaptability to handle different client situations</li></ul>Plus Point:<ul><li>Experience in Customer Support / Client Success</li><li>Basic understanding of Digital Marketing services (SEO, Social Media, Google Ads, Websites)</li></ul>Growth OpportunityThis role can grow into Customer Success Manager / Account Manager positions with higher responsibilities and incentives.Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>Are you fluent in Spanish?</li><li>Have you handled international clients before?</li></ul>Education:<ul><li>Intermediate (Required)</li></ul>Experience:<ul><li>Customer Support: 1 year (Preferred)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Bilingual Customer Support Specialist (Spanish & English) — Onsite, Lahore

Contour Software

<div>
 
 About Contour
 
 
 
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 
 
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 
 
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 
 
 
 The Division
 
 
 
 Volant&eacute; Systems was founded in 2004 by a group of University of Waterloo Computer Science graduates. What began as a three-person basement project has developed into an industry-leading POS system with a team of over 100 employees in its Toronto, Ontario-based office. From the beginning, Volant&eacute;&rsquo;s point of sale software has evolved based on customer requests and requirements, and has continuously demonstrated its ability to be flexible, scalable, and reliable in the most rigorous and unpredictable environments across a diverse range of venues.
 
 
 
 Division Link:
 
 https://www.volantesystems.com/
 
 
 
 The Position
 
 
 
 We are seeking an enthusiastic, career-oriented Technical Support Specialist with a passion for providing excellent service. The ideal candidate will have exceptional communication skills, a strong technical background, and a customer-first mindset. This role involves troubleshooting and resolving technical issues for clients using our Volante System, as well as supporting a variety of other offerings. You will collaborate across teams and departments to ensure seamless service delivery and client satisfaction. The position will be based at our Karachi office, and you will work closely with clients and internal teams to provide superior service in a fast-paced, service-driven environment.
 
 
 The Tier 1 Bilingual Support Specialist (French &amp; English) serves as the first point of contact for both English- and French-speaking customers, delivering prompt, courteous, and technically sound assistance. This role involves troubleshooting basic to moderately complex issues, escalating where necessary, and ensuring consistent, high-quality customer experience in both languages.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Serve as the initial responder to customer inquiries via phone, email, or chat, providing frontline technical support.
 </li>
 <li>
 Troubleshoot product or system issues, including configuration errors, access problems, and common application faults.
 </li>
 <li>
 Gather and document detailed information from customers to understand the problem and ensure accurate ticket categorization.
 </li>
 <li>
 Provide step-by-step guidance, basic product education, and issue resolution in a professional and customer-centric manner.
 </li>
 <li>
 Escalate complex or unresolved cases to Tier 2 support, ensuring all relevant information is clearly documented.
 </li>
 <li>
 Monitor open cases and follow up with customers to ensure timely resolution and satisfaction.
 </li>
 <li>
 Maintain SLA commitments for response and resolution times, contributing to service level goals.
 </li>
 <li>
 Participate in training sessions to stay updated on product changes, support processes, and tools.
 </li>
 <li>
 Adhere to company support policies and maintain high-quality communication in every interaction.
 </li>
 <li>
 Assist in Training and Translating document in French
 
 
 </li>
 </ul>
 
 Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 3+ years of experience in SaaS technical support or a similar customer-facing technical role.
 </li>
 <li>
 Exceptional communication skills in English
 </li>
 <li>
 Exceptional communication skills in French
 </li>
 <li>
 Familiarity with support ticketing systems (e.g., Zendesk, Zoho, Freshdesk).
 </li>
 <li>
 Basic understanding of databases (e.g., SQL queries, relational data concepts).
 </li>
 <li>
 Comfortable navigating Linux environments and using command-line tools.
 </li>
 <li>
 Strong troubleshooting and problem-solving skills for technical and customer issues.
 </li>
 <li>
 Excellent verbal and written communication skills with a customer-first mindset.
 </li>
 <li>
 Ability to document issues clearly and follow established escalation procedures.
 </li>
 <li>
 Quick learner with the ability to adapt to changing products and technologies.
 </li>
 <li>
 Team-oriented with a strong sense of accountability and ownership.
 </li>
 <li>
 Available to work on After hours Rotating Schedule, public holidays
 
 
 </li>
 </ul>
 
 Good To Have (Bonus)
 
 
 
 <ul>
 <li>
 Exposure to APIs, scripting, or monitoring/logging tools.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Bring
 
 
 
 <ul>
 <li>
 A strong passion for customer service and technical problem-solving.
 </li>
 <li>
 Excellent communication skills to explain complex technical issues clearly.
 </li>
 <li>
 The ability to work in a collaborative, fast-paced, and service-driven environment.
 </li>
 <li>
 A professional demeanor with the ability to maintain confidentiality and handle sensitive information.
 
 
 </li>
 </ul>
 &emsp;
 
 
 
 Workshift (Job Timings)
 
 
 
 <ul>
 <li>
 Shift Hours: 9 AM to 5 PM Eastern Standard Time (6 PM to 3 AM Pakistan Standard Time)
 </li>
 <li>
 Weekend After Hours Support: Must be willing to work on weekends
 </li>
 <li>
 After Hours Support: Must be willing to provide support outside standard business hours as needed Monday &ndash; Friday &ndash; on call basis - 9 PM to 8 AM Eastern Standard Time (6 AM to 5 PM Pakistan Standard Time)
 
 
 </li>
 </ul>
 
 Exciting Benefits We Offer
 
 
 
 <ul>
 <li>
 Market-leading Salary
 </li>
 <li>
 Medical Coverage &ndash; Self &amp; Dependents
 </li>
 <li>
 Parents Medical Coverage
 </li>
 <li>
 Provident Fund
 </li>
 <li>
 Employee Performance-based bonuses
 </li>
 <li>
 Home Internet Subsidy
 </li>
 <li>
 Conveyance Allowance
 </li>
 <li>
 Profit Sharing Plan [Tenured Employees Only]
 </li>
 <li>
 Life Benefit
 </li>
 <li>
 Child Care Facility
 </li>
 <li>
 Company Provided Lunch/Dinner
 </li>
 <li>
 Professional Development Budget
 </li>
 <li>
 Recreational area for in-house games
 </li>
 <li>
 Sporadic On-shore training opportunities
 </li>
 <li>
 Friendly work environment
 </li>
 <li>
 Leave Encashment
 
 
 </li>
 </ul>
 
 
 Disclaimer:
 
 
 
 At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
 
 
 
 
 In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 
</div>

Technical Support Specialist (French Bilingual)

Mindbridge

<div>
 
 
 Who We Are
 
 
 
 We are Pakistan's largest English language-based outsourcing company and specialize in managing customer care services and back-office processes for global leaders in technical support, banking, telecom, transportation, and retail. Through world-class human resources, a strong management focus, dedicated business units, and a comprehensive financial platform, we ensure client satisfaction and continue solidifying ourselves as our country's industry leader. At Mind Bridge, we continue to pride ourselves on our process efficiencies and quality-conscious philosophy. which have led to a continuous and growing engagement with industry-leading enterprises across the globe.
 
 
 
 
 
 
 The Job
 
 
 
 As Customer Experience Specialist you will act as a liaison, provide product/services information, answer questions on chat or email, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
 
 
 
 
 
 
 Get Hired Faster &ndash; Walk-In Interviews Open Now!
 
 
 
 Looking to kickstart your career without the wait? We&rsquo;ve got you covered!
 
 
 For the
 
 quickest response
 
 and a
 
 fast-track hiring process
 
 , visit our office for
 
 walk-in interviews
 
 . Just bring your:
 
 <ul>
 <li>
 
 Original CNIC
 
 </li>
 <li>
 
 Updated CV
 
 </li>
 </ul>
 
 ⏰
 
 When:
 
 Monday to Saturday, 11:00 AM - 6:00 PM
 
 
 📍
 
 Where:
 
 Mindbridge Center, 7 Kashmir Road, Opposite LDA Plaza, Lahore.
 
 
 Don&rsquo;t miss this chance to secure your dream job quickly! Walk in and walk out with an offer!
 
 
 
 
 
 
 What we offer:
 
 
 <ul>
 <li>
 Highest salary package for Non-Voice Customer Support: up to
 
 PKR 150,000
 
 </li>
 <li>
 No sales or monthly targets
 </li>
 <li>
 Medical Insurance
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 On job training
 </li>
 <li>
 State-of-the-art infrastructure
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Employee engagement &amp; appreciation programs
 </li>
 </ul>
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Manage incoming chats/emails
 </li>
 <li>
 Identify and assess customers&rsquo; needs to achieve satisfaction
 </li>
 <li>
 Build sustainable relationships and trust with customer accounts through open and interactive communication
 </li>
 <li>
 Provide accurate, valid and complete information by using the right methods/tools
 </li>
 <li>
 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
 </li>
 <li>
 Follow communication procedures, guidelines and policies
 </li>
 <li>
 Take the extra mile to engage customers
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 A-Levels/Intermediate
 </li>
 <li>
 Natural instinct to empathize with users
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Native or bilingual spoken and written English skills
 </li>
 <li>
 Detail-oriented
 </li>
 </ul>
 
 
 
 
 
 We pride ourselves on being an equal opportunity employer, dedicated to fostering diversity and inclusion.
 
 
 
 
</div>

Customer Experience Specialist (Non Voice)

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist worldwide financial-services leading client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers and banking flavor but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matriculation or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Banking Experience preferred
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client
 </li>
 <li>
 Assist customers with their items purchased through ecommerce website
 </li>
 <li>
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Follow standard processes and procedures when it comes to providing the resolution
 </li>
 <li>
 Staying up to date with latest updates on system information, process changes and future updates
 </li>
 </ul>
</div>

Customer Services Specialist

CrecenTech

We are looking for a professional and customer-focused Customer Support Specialist to handle international clients. The ideal candidate will communicate confidently with customers across different countries, resolve issues efficiently, and ensure a high level of customer satisfaction.This role requires excellent English communication skills, problem-solving ability, and experience in handling global customers via email, chat, and calls.Key Responsibilities<ul><li>Handle customer inquiries from international clients via email, live chat, and phone.</li><li>Provide accurate information about products and services.</li><li>Resolve customer complaints in a professional and timely manner.</li><li>Escalate complex issues to relevant departments when required.</li><li>Maintain detailed records of customer interactions in CRM systems.</li><li>Follow up with customers to ensure issues are fully resolved.</li><li>Meet response time and customer satisfaction targets (SLAs &amp; KPIs).</li><li>Work in rotational shifts if required (including night shifts).</li></ul>Requirements<ul><li>2&ndash;4 years of experience in international customer support or call center environment.</li><li>Excellent verbal and written English communication skills.</li><li>Strong problem-solving and conflict-resolution skills.</li><li>Ability to handle pressure and difficult customers professionally.</li><li>Experience using CRM tools (Salesforce, HubSpot, Zoho, etc.) is a plus.</li><li>Basic understanding of global time zones and cultural differences.</li><li>Bachelor&rsquo;s degree preferred.</li></ul>Benefits:<ul><li>At least two bonuses per year (Eid Bonus)</li><li>Performance-Based Bonuses</li><li>Maternity/Paternity Allowance</li><li>Maternity Leaves</li><li>Wedding Allowance</li><li>Annual Leaves Encashment</li><li>Double salary on Gazetted Holidays</li><li>Special Allowance for Emergency</li><li>Advance Salary on Need Basis</li><li>12 Casual Leaves</li><li>10 Medical Leaves</li><li>10 Annual Leaves</li><li>Dedicated Training</li><li>Birthday celebrations</li><li>Gaming Facility</li><li>Growing &amp; Dynamic Team</li><li>Office Gatherings, Celebrations, and Trips</li><li>5 days a week (work-life balance)</li></ul>Job Location: Link Road Model Town, Lahore Job Timings: 7 PM to 4 AMApplication Question(s):<ul><li>What are your salary expectations?</li><li>Are you comfortable working night shifts?</li></ul>Work Location: In person

Customer Support Specialist – International

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