customer support representative Jobs in Lahore

customer support representative

call center representative Jobs in Lahore

call center representative

customer sales representative Jobs in Lahore

customer sales representative

customer service representative Jobs in Lahore

customer service representative

customer services specialist Jobs in Lahore

customer services specialist

customer service specialist

hof global

About the RoleHOF Global is seeking a detail-oriented Call Quality Assurance (QA) Specialist to join our Consultancy Division. The successful candidate will be responsible for monitoring and evaluating sales and consultation calls, ensuring compliance with company standards, identifying coaching opportunities, and contributing to the continuous improvement of call quality and customer experience.This role requires strong analytical skills, attention to detail, and the ability to provide objective, constructive feedback to support the performance and development of the sales team.Key Responsibilities<ul><li>Monitor, evaluate, and audit inbound and outbound sales and consultation calls against predefined quality standards.</li><li>Assess call quality based on communication, professionalism, compliance, product knowledge, objection handling, and sales techniques.</li><li>Prepare detailed call evaluation reports and maintain accurate QA records.</li><li>Provide constructive feedback and coaching recommendations to improve individual and team performance.</li><li>Identify recurring trends, performance gaps, and training needs through call evaluations.</li><li>Ensure adherence to company policies, compliance requirements, and established call handling procedures.</li><li>Collaborate with Team Leads, Trainers, and the Operations team to enhance service quality and sales effectiveness.</li><li>Track quality assurance KPIs and prepare weekly and monthly performance reports.</li><li>Participate in calibration sessions to ensure consistency in quality evaluations.</li><li>Recommend process improvements to enhance customer experience and operational efficiency.</li><li>Maintain confidentiality of customer information and internal business data.</li></ul>Requirements<ul><li>Bachelor's degree in Business Administration, Management, Communications, or a related field.</li><li>1&ndash;3 years of experience in Call Quality Assurance, Quality Monitoring, Customer Service QA, or a similar role.</li><li>Previous experience in a sales, contact centre, or immigration consultancy environment will be an advantage.</li><li>Excellent verbal and written communication skills.</li><li>Strong listening, analytical, and observation skills.</li><li>Ability to provide objective and constructive feedback.</li><li>High attention to detail and strong documentation skills.</li><li>Proficiency in Microsoft Excel and Google Sheets for reporting and analysis.</li><li>Ability to work independently while managing multiple priorities.</li></ul>Preferred Skills<ul><li>Experience using CRM systems and call recording platforms.</li><li>Understanding of quality assurance methodologies and performance metrics.</li><li>Familiarity with sales quality frameworks and customer service best practices.</li><li>Strong coaching and mentoring abilities.</li><li>Excellent time management and organizational skills.</li></ul>Benefits<ul><li>Competitive salary package.</li><li>Subsidized meals.</li><li>Subsidized transportation for female employees.</li><li>EOBI coverage.</li><li>Structured training and continuous learning opportunities.</li><li>Career growth within a dynamic and performance-driven environment.</li></ul>Location: DHA Phase 8, Lahore Job Type: Full-time, On-site Working Hours: 11:00 AM &ndash; 8:00 PM, Monday to SaturdayWork Location: In person

Call QA Specialist

Universities Page

We are looking for a skilled and results-driven Meta Ads Specialist to manage and optimize Facebook &amp; Instagram advertising campaigns focused on lead generation.Key Responsibilities:<ul><li>Plan, create, and manage Meta (Facebook &amp; Instagram) Ads campaigns for lead generation.</li><li>Develop effective ad strategies to generate high-quality leads.</li><li>Create and test different ad creatives, copy, audiences, and campaign structures.</li><li>Monitor campaign performance and optimize ads to improve CPL (Cost Per Lead), lead quality, and conversion rates.</li><li>Conduct audience research and targeting for relevant customer segments.</li><li>Set up and manage Meta Pixel, Conversions API, and tracking where required.</li><li>Analyze campaign data and prepare regular performance reports.</li><li>Continuously test and implement new strategies to improve ROI and lead generation results.</li><li>Coordinate with the sales team to ensure effective lead follow-up and conversion.</li></ul>Requirements:<ul><li>Minimum Bachelor's degree required.</li><li>Proven experience as a Meta Ads Specialist / Facebook Ads Specialist.</li><li>Strong experience in lead generation campaigns.</li><li>Good understanding of Meta Ads Manager, audience targeting, retargeting, and campaign optimization.</li><li>Experience with lead generation is highly preferred.</li><li>Strong analytical and problem-solving skills.</li><li>Ability to manage advertising budgets and achieve performance targets.</li><li>Knowledge of tracking, analytics, and conversion optimization.</li></ul>Salary &amp; Benefits:<ul><li>Competitive Salary </li><li>Performance-based rewards</li><li>Career growth opportunities</li><li>Professional working environment</li></ul>Interested candidates can share their CVs on WhatsApp: 0311 49998274Pay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Meta Ads Specialist

Top Line Resource Group (TLRG)

Location: DHA Phase 8, Lahore (On-site)Job Type: Full-TimeShift Timing: 5:00 PM &ndash; 2:00 AMPosition OverviewWe are seeking a customer-focused Insurance Specialist to support a growing U.S. independent insurance operation. This role services commercial and personal lines clients, obtains competitive quotes, coordinates renewals, manages policy changes, communicates with carriers, and helps deliver a first-class client experience.The right person communicates clearly, stays organized under pressure, takes ownership of open tasks, and solves problems before they affect the client. Commercial insurance experience is preferred; we will train a strong candidate with proven administrative and customer service skills.Prior experience with U.S. insurance carriers or an independent agency is strongly preferred for this role.Primary ResponsibilitiesCommercial Insurance<ul><li>Market new and renewal accounts to multiple admitted and surplus lines carriers</li><li>Obtain competitive quotes for General Liability, Business Owners Policies, Commercial Property, Workers' Compensation, Commercial Auto, Professional Liability, Cyber Liability, EPLI, Umbrella and Excess Liability, Inland Marine, and Directors and Officers coverage</li><li>Prepare professional comparisons of coverages, exclusions, deductibles, limits, and premiums</li><li>Review policies for coverage gaps and identify opportunities to improve protection or value</li><li>Follow up with underwriters to negotiate pricing, credits, exceptions, and coverage enhancements</li><li>Request loss runs, update applications, and track inspections and underwriting requirements through completion</li></ul>Personal Lines<ul><li>Quote and service homeowners, high-value homes, condo, renters, dwelling fire, personal auto, umbrella, earthquake, flood, and valuable articles coverage</li><li>Compare multiple carriers and summarize recommendations in clear client-facing language</li><li>Process endorsements and policy changes, assist with renewals, and remarket accounts when appropriate</li></ul>Client Service<ul><li>Answer incoming calls professionally and respond to client emails promptly</li><li>Process Certificates of Insurance, Evidence of Property Insurance, Auto ID Cards, and mortgagee changes</li><li>Order loss runs and inspections, request missing documents, and follow up on outstanding requirements</li><li>Assist clients with billing questions and claim reporting</li><li>Track claim status with carriers and keep clients informed</li><li>Schedule renewal review meetings and maintain clear notes for every open item</li></ul>Policy Servicing<ul><li>Process endorsements, cancellations, reinstatements, and policy rewrites</li><li>Review renewal policies for accuracy, including premiums, limits, deductibles, mortgage information, and insured details</li><li>Confirm completed changes, issued policies, and supporting documents are saved correctly in the agency management system</li></ul>Carrier RelationsCommunicate regularly with major admitted and surplus lines carriers to:<ul><li>Follow up on underwriting and policy issuance</li><li>Negotiate pricing and request available credits</li><li>Seek underwriting exceptions and coverage improvements</li><li>Confirm inspections and track requirements to completion</li></ul>Renewal Management<ul><li>Review renewal offers and identify material premium or coverage changes</li><li>Complete renewal marketing at least 45 days before expiration</li><li>Remarket accounts when premiums increase significantly or coverage needs change</li><li>Prepare side-by-side comparisons and recommend the best carrier option</li><li>Communicate renewal recommendations and follow up through binding</li><li>Track every renewal deadline and prevent avoidable lapses</li></ul>DocumentationMaintain complete, accurate electronic files for applications, quotes, policies, endorsements, certificates, inspection reports, loss runs, carrier correspondence, signed documents, and renewal proposals.Sales and Producer Support<ul><li>Follow up on quote opportunities and schedule producer appointments</li><li>Prepare proposal packets and request missing underwriting information</li><li>Obtain signatures, collect broker fees, and assist with binding new business</li></ul>Claims Support<ul><li>Help clients report claims and gather supporting documentation</li><li>Coordinate with adjusters and follow up with carriers</li><li>Keep insureds updated throughout the claim process</li><li>Maintain timely, accurate claim notes in the agency management system</li></ul>Tools &amp; SystemsFamiliarity with the following types of tools is expected:<ul><li>Agency management systems (e.g., QQ Catalyst or similar)</li><li>Microsoft Outlook and Google Workspace for communication</li><li>Excel, Word, Adobe Acrobat, and DocuSign for documents and analysis</li><li>Payment and rating platforms (e.g., ePayPolicy, carrier portals, comparative rating systems)</li><li>Familiarity with AI-powered agency tools is a plus</li></ul>Required Skills<ul><li>Outstanding customer service and professional phone etiquette</li><li>Excellent written and verbal communication</li><li>Strong organization and the ability to manage multiple deadlines</li><li>High attention to detail and consistent follow-through</li><li>Independent judgment, ownership, and problem-solving</li><li>A positive, team-oriented approach</li></ul>Preferred Qualifications<ul><li>Two or more years of insurance experience</li><li>Commercial insurance and independent agency experience</li><li>Experience with agency management systems</li><li>Experience reading policies and declarations</li><li>Strong Microsoft Excel skills and experience preparing insurance comparisons</li></ul>Pay: Rs100,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>Do you have prior experience working with U.S. insurance carriers or an independent agency? If yes, how many years?</li><li>Have you worked with commercial lines, personal lines, or both?</li><li>Are you familiar with any agency management system (e.g., QQ Catalyst or similar)?</li></ul>Work Location: In person

U.S. Insurance Specialist

Devspark Labs

Job Description &ndash; User Acquisition Manager &amp; ASO Specialist Position: User Acquisition Manager &amp; ASO Specialist Experience: 3&ndash;4 Years Industry: Gaming / Mobile Games Employment Type: Full-Time Location: Lahore, Pakistan Work Mode: OnsiteWe are looking for an experienced and data-driven User Acquisition Manager &amp; ASO Specialist with 3&ndash;4 years of hands-on experience in the gaming industry. The candidate should have strong expertise in paid user acquisition, campaign optimization, App Store Optimization (ASO), analytics, and performance marketing. Experience managing campaigns for mobile games across platforms such as Meta, Google Ads, TikTok, and other ad networks will be highly preferred.Key Responsibilities: User Acquisition &amp; Performance Marketing<ul><li>Plan, launch, manage, and optimize paid acquisition campaigns across Google Ads, Meta Ads, TikTok Ads, and relevant gaming ad networks.</li><li>Manage campaign budgets and optimize spending to achieve CPI, CPA, ROAS, LTV, retention, and revenue targets.</li><li>Develop and test different ad creatives, messaging, audiences, and campaign structures.</li><li>Monitor user acquisition funnels and identify opportunities to improve conversion and retention.</li></ul>App Store Optimization (ASO)<ul><li>Develop and execute ASO strategies for Google Play Store and Apple App Store.</li><li>Optimize app titles, descriptions, keywords, metadata, screenshots, icons, and promotional assets.</li><li>Conduct keyword research and competitor analysis to improve organic app visibility.</li><li>Monitor and improve App Store Conversion Rate (CVR) and organic user acquisition.</li><li>Conduct A/B testing of store listings, screenshots, icons, and other visual assets.</li></ul>Analytics &amp; Reporting<ul><li>Monitor and analyze key performance metrics including:</li><li>CPI (Cost Per Install)</li><li>CPA (Cost Per Acquisition)</li><li>ROAS (Return on Ad Spend)</li><li>LTV (Lifetime Value)</li><li>Retention Rate</li><li>ARPU / ARPPU</li><li>Conversion Rate</li><li>Organic vs. Paid Installs</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor's degree in Marketing, Business, Digital Marketing, Computer Science, or a related field.</li><li>3&ndash;4 years of professional experience in User Acquisition, Performance Marketing, ASO, or Growth Marketing.</li><li>Proven experience in the mobile gaming industry is required.</li><li>Hands-on experience managing paid user acquisition campaigns for mobile games.</li><li>Strong understanding of Google Ads, Meta Ads, TikTok Ads, and mobile advertising platforms.</li><li>Strong knowledge of ASO, keyword research, app store rankings, and conversion optimization.</li><li>Experience with mobile attribution and analytics platforms such as AppsFlyer, Adjust, Firebase, or similar tools.</li><li>Strong understanding of gaming KPIs including CPI, ROAS, LTV, retention, ARPU, and ARPPU.</li><li>Experience with A/B testing and performance optimization.</li></ul>What We Offer<ul><li>Competitive salary package based on experience and performance.</li><li>Performance-based incentives and growth opportunities.</li><li>Opportunity to work on international mobile gaming products.</li><li>Professional and collaborative work environment.</li><li>Exposure to large-scale user acquisition and performance marketing campaigns.</li><li>Career growth opportunities in the gaming and digital marketing industry.</li></ul>Work Location: In person

User Acquisition Manager & ASO Specialist

visible web

Senior Sales CloserWork Location: On-site &ndash; PIA Road, Lahore Salary: PKR 100,000 &ndash; 150,000 per month + Lucrative CommissionAbout the RoleWe're expanding our sales team and are looking for a Senior SEO Sales Closer who can confidently turn qualified prospects into long-term clients. This position is best suited for an experienced sales professional with a strong background in digital marketing campaigns, particularly SEO services.Please Note: This is not an SEO Specialist position. We are hiring a Senior Sales Closer who has successfully sold digital marketing services and has a proven ability to close deals.What You'll Do<ul><li>Engage with qualified prospects through phone and virtual meetings to understand their business needs.</li><li>Recommend suitable SEO and digital marketing solutions based on each client's goals.</li><li>Lead negotiations, address concerns, and confidently guide prospects toward a purchasing decision.</li><li>Manage opportunities from initial consultation through signed agreement.</li><li>Achieve monthly sales goals while maintaining high closing ratios.</li><li>Keep CRM records updated with sales activities, follow-ups, and deal progress.</li><li>Coordinate with the lead generation team by providing feedback that improves lead quality.</li><li>Deliver a professional and consultative sales experience to every prospective client.</li></ul>What We're Looking For<ul><li>2&ndash;3 years of proven experience closing SEO or digital marketing service deals.</li><li>Demonstrated success in achieving revenue and sales targets.</li><li>Solid understanding of SEO services and how they provide value to businesses.</li><li>Strong negotiation, presentation, and objection-handling abilities.</li><li>Experience using CRM platforms such as Go High Level, HubSpot, Salesforce, or similar systems.</li><li>Excellent spoken and written English communication skills.</li><li>Self-motivated, target-driven, and capable of managing an active sales pipeline.</li></ul>Preferred ExperienceApplicants with experience in digital marketing agencies, BPO sales, international outbound sales, or performance-based sales environments will be given preference.Why Join Us?<ul><li>Competitive fixed salary.</li><li>High-paying commission plan with uncapped earning potential.</li><li>Career advancement opportunities within a growing organization.</li><li>Supportive and performance-focused work culture.</li><li>Opportunity to work with clients in the US market.</li></ul>If you're an experienced sales professional with a passion for closing digital marketing deals and building lasting client relationships, we'd love to hear from you.Pay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Senior Closer for US Campaign

Nexmind AI Sdn Bhd

Job Title: Growth Marketing Specialist (B2B SaaS / US Market)Location: RemoteCompensation: $700 &ndash; $1,000 USD / month (Don't APPLY if expect above advertised)About Us: NexLaw.ai is an enterprise Legal Tech startup selling a $4,200/year &quot;Litigation OS&quot; to boutique law firms and trial partners in the United States. We are a lean, fast-moving team operating at Silicon Valley speed. We don't do corporate politics, and we don't do vanity metrics. We build machines that generate pipeline and revenue.The Role: We are looking for a ruthless, data-driven Growth Marketing Specialist based in Lahore to own our outbound lead generation engine. You will not be managing Instagram pages or making TikTok videos. Your single North Star metric is generating highly qualified &quot;Book a Demo&quot; requests from 55-year-old, highly skeptical US Litigation Partners.What You Will Actually Do:<ul><li>The Machine: Manage and scale our cold email infrastructure using Smartlead.ai, Apollo.io, and ZeroBounce.</li><li>The Message: Write sharp, no-fluff outbound copy targeting US lawyers. You must understand how to sell &quot;Risk Mitigation&quot; and &quot;Billable Hours Saved&quot; to a sophisticated B2B buyer.</li><li>The Hustle: Hunt down prospects via LinkedIn DMs, manage the master inbox, handle objections, and pivot warm replies into booked sales demos.</li><li>The Math: Track Open Rates, Reply Rates, Cost Per Lead (CPL), and Pipeline Value. You will kill failing campaigns instantly and double down on what works.</li></ul>Who You Are:<ul><li>You have exceptional, native-level English copywriting skills. Lawyers read for a living; if you use cheap marketing buzzwords or poor grammar, they will delete your email.</li><li>You know that &quot;10,000 Likes&quot; means nothing if it doesn't result in pipeline revenue.</li><li>You execute fast. You use AI to accelerate your grunt work so you can spend your time analyzing data and talking to prospects.</li><li>You are comfortable working evening/night shifts in PKT to overlap with US business hours.</li></ul>Requirements:<ul><li>Proven experience in B2B SaaS Growth Marketing or Outbound Lead Gen.</li><li>Deep familiarity with Apollo.io, Smartlead/Instantly, and LinkedIn Sales Navigator.</li><li>Ability to handle harsh feedback, iterate quickly, and take extreme accountability for your numbers.</li></ul>If you are a hustler who wants to step away from vanity marketing and build a high-ticket enterprise revenue engine, apply below.Pay: Rs193,176.97 - Rs275,967.10 per monthApplication Question(s):<ul><li>Do you have at least 2 years of sales experience with a proven track record of meeting or exceeding sales targets? Preferably in B2B SaaS.</li><li>On a scale of 0-10, how excited are you about a startup role with flexible hours beyond 40/week to hit growth targets?</li><li>Do you have hands-on experience with cold email tools like Saleshandy, Mailchimp, PhantomBuster, Brevo, HubSpot, or Apollo.io? How many of these tools you have handson experience with?</li><li>Do you have 1/2+ years in digital marketing, growth, or lead generation?</li></ul>Language:<ul><li>english (Preferred)</li></ul>Work Location: In person

Senior Growth Marketing (B2B SaaS / US Market)

SoftSquare

<div>
 
 Job Description
 
 
 
 We are looking for an SEO Specialist with 1&ndash;2 years of experience to join our team. The ideal candidate will be responsible for developing and executing SEO strategies to improve organic rankings, increase website traffic, and enhance overall online visibility while collaborating with content and development teams.
 
 
 
 Responsibilities
 
 
 
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 Develop and implement on-page, off-page, and technical SEO strategies.
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 Conduct keyword research, competitor analysis, and identify growth opportunities.
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 Optimize website content, landing pages, and blogs for search engines.
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 Monitor website performance using Google Analytics, Search Console, Ahrefs, or SEMrush, and prepare SEO reports.
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 Collaborate with content writers and developers to improve website SEO and stay updated with the latest SEO trends.
 
 
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 Requirements
 
 
 
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 1&ndash;2 years of hands-on experience in Search Engine Optimization (SEO).
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 Strong understanding of on-page, off-page, and technical SEO principles.
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 Experience with Google Analytics, Google Search Console, Ahrefs, SEMrush, or similar SEO tools.
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 Strong analytical, problem-solving, and communication skills.
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 Bachelor&rsquo;s degree in Marketing, Computer Science, Information Technology, or a related field.
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SEO Specialist

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