customer service representative Jobs in Lahore

customer service representative

customer sales representative Jobs in Lahore

customer sales representative

customer support representative Jobs in Lahore

customer support representative

chat support representative Jobs in Lahore

chat support representative

it support specialist

customer service specialist

Mugshei

Job Description Position: Customer Sales Specialist &ndash; US Packaging (Night Shift) Company: Mugshei Pvt. Ltd.Location: Garden Town, Lahore Employment Type: Full-Time | On-Site Work Schedule: Monday&ndash;Friday | 8:00 PM &ndash; 5:00 AM (Pakistan Standard Time) Compensation: PKR 70,000&ndash;120,000 (Base Salary) + Commission + Performance-Based BonusesCompany OverviewMugshei Pvt. Ltd. is a fast-growing organization committed to delivering innovative packaging solutions and exceptional customer service. To support our expanding operations in the U.S. market, we are seeking a dedicated and professional Customer Sales Specialist &ndash; US Packaging to join our results-driven sales team.This role presents an excellent opportunity for individuals seeking to develop a long-term career in sales within a supportive, high-performance, and growth-focused environment.Role SummaryThe Customer Sales Specialist &ndash; U.S. Packaging will play a key role in identifying sales opportunities, building and maintaining client relationships, and achieving revenue targets through effective customer engagement. This position requires a proactive approach, strong communication skills, and a commitment to delivering an outstanding client experience.Key Responsibilities<ul><li>Conduct inbound and outbound calls to engage prospective and existing clients in the U.S. market.</li><li>Assess customer needs and provide personalized packaging solutions aligned with their business requirements.</li><li>Maintain up-to-date knowledge of product offerings, pricing structures, and ongoing promotions.</li><li>Achieve or surpass assigned sales targets and key performance indicators (KPIs).</li><li>Ensure high-quality customer interactions through professional, courteous, and timely communication.</li><li>Document customer interactions, sales activities, and feedback accurately within the CRM system.</li><li>Address inquiries and resolve customer concerns efficiently and effectively.</li><li>Collaborate with internal teams to optimize customer satisfaction and support departmental objectives.</li></ul>Candidate Requirements<ul><li>Experience: 0&ndash;5 years in sales, customer service, or business development (fresh graduates are encouraged to apply).</li><li>Communication Skills: Strong spoken and written English, with the ability to engage confidently with U.S.-based clients.</li><li>Sales Orientation: Goal-driven, persuasive, and motivated to excel in a target-based environment.</li><li>Problem-Solving: Strong analytical capabilities and a professional approach to addressing client concerns.</li><li>Technical Proficiency: Working knowledge of CRM software or sales-related tools is preferred.</li><li>Availability: Must be willing to work the night shift (Monday&ndash;Friday, 8:00 PM &ndash; 5:00 AM PKT).</li></ul>What We Offer<ul><li>Competitive Salary: Attractive base pay with substantial commission potential.</li><li>Performance Rewards: Monthly incentives and recognition for exceptional performance.</li><li>Professional Growth: Comprehensive training programs and continuous development opportunities.</li><li>Career Advancement: Clear growth pathways and long-term career prospects within the organization.</li><li>Work Culture: A collaborative, inclusive, and innovation-driven environment that prioritizes teamwork and integrity.</li></ul>How to ApplyIndividuals passionate about sales, customer engagement, and contributing to the U.S. packaging industry are encouraged to apply.Join Mugshei Pvt. Ltd. and become a valuable contributor to our continuing success.Job Type: Full-timePay: Rs70,000.00 - Rs120,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Customer Sales Representative: 2 years (Required)</li></ul>Language:<ul><li>English Fluently (Required)</li></ul>Location:<ul><li>Lahore (54940) (Required)</li></ul>Work Location: In person

Customer Sales Specialist – US Packaging (Night Shift)

RepairDesk

<div>
 
 
 Efani
 
 is a
 
 secure mobile service provider
 
 that&rsquo;s focused on cybersecurity. It&rsquo;s built to protect users from mobile-threats like
 
 SIM swap attacks
 
 , eavesdropping, identity tracking, and other security vulnerabilities.
 
 
 
 We use a &ldquo;mobile virtual network operator&rdquo; (MVNO) model, meaning they don&rsquo;t own the physical network towers; they lease infrastructure from big U.S. carriers (like AT&amp;T and Verizon) but layer their own security on top.
 
 
 Tasks
 
 
 We&rsquo;re looking for a Customer Support Specialist with an authentic American accent and a passion for delivering a high-touch client experience. You&rsquo;ll be the first point of contact for Efani customers and you will be answering calls, handling chats, resolving issues, and ensuring every client interaction reflects our reputation for reliability and security.
 
 
 
 This is a n
 
 on-sales role
 
 , focused on support, troubleshooting, and client satisfaction.
 
 
 <ul>
 
 <li>
 Answer inbound calls, chats, and emails from Efani customers promptly and professionally.
 </li>
 
 <li>
 Assist clients with SIM activations, plan questions, billing inquiries, and troubleshooting.
 </li>
 
 <li>
 Maintain a calm, polite, and confident tone &mdash; always representing Efani&rsquo;s premium image.
 </li>
 
 <li>
 Accurately record customer interactions and resolutions in the CRM/support system.
 </li>
 
 <li>
 Escalate complex or technical issues to internal specialists when needed.
 </li>
 
 <li>
 Collaborate with the operations and engineering teams to improve customer experience.
 </li>
 
 <li>
 Follow scripts and SOPs, but also apply judgment to deliver empathetic, human support.
 </li>
 
 </ul>
 
 
 
 KPIs / Success Metrics
 
 
 
 <ul>
 
 <li>
 
 Average response &amp; resolution time
 
 </li>
 
 <li>
 
 Customer satisfaction (CSAT) or NPS score
 
 </li>
 
 <li>
 
 Call quality and professionalism ratings
 
 </li>
 
 <li>
 
 Adherence to support scripts and SOPs
 
 </li>
 
 </ul>
 
 Requirements
 
 <ul>
 
 <li>
 
 2&ndash;5 years in customer support or client success (telecom, fintech, or SaaS preferred).
 
 </li>
 
 <li>
 
 Fluent English with a
 
 
 
 clear, neutral, or American accent
 
 
 
 &mdash; tested during interview.
 
 </li>
 
 <li>
 
 Confident on the phone and able to de-escalate challenging situations.
 
 </li>
 
 <li>
 
 Comfortable using CRM or ticketing tools (HubSpot, Zendesk, Intercom, or similar).
 
 </li>
 
 <li>
 
 Excellent written communication for chat and email support.
 
 </li>
 
 <li>
 
 Stable internet, quiet workspace, and professional audio setup for call handling.
 
 </li>
 </ul>
</div>

Customer Support Specialist

Mindbridge

<div>
 
 
 Who We Are
 
 
 
 We are Pakistan's largest English language-based outsourcing company and specialize in managing customer care services and back-office processes for global leaders in technical support, banking, telecom, transportation, and retail. Through world-class human resources, a strong management focus, dedicated business units, and a comprehensive financial platform, we ensure client satisfaction and continue solidifying ourselves as our country's industry leader. At Mind Bridge, we continue to pride ourselves on our process efficiencies and quality-conscious philosophy. which have led to a continuous and growing engagement with industry-leading enterprises across the globe.
 
 
 
 
 
 
 The Job
 
 
 
 As Customer Experience Specialist you will act as a liaison, provide product/services information, answer questions on chat or email, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
 
 
 
 
 
 
 Get Hired Faster &ndash; Walk-In Interviews Open Now!
 
 
 
 Looking to kickstart your career without the wait? We&rsquo;ve got you covered!
 
 
 For the
 
 quickest response
 
 and a
 
 fast-track hiring process
 
 , visit our office for
 
 walk-in interviews
 
 . Just bring your:
 
 <ul>
 <li>
 
 Original CNIC
 
 </li>
 <li>
 
 Updated CV
 
 </li>
 </ul>
 
 ⏰
 
 When:
 
 Monday to Saturday, 11:00 AM - 6:00 PM
 
 
 📍
 
 Where:
 
 Mindbridge Center, 7 Kashmir Road, Opposite LDA Plaza, Lahore.
 
 
 Don&rsquo;t miss this chance to secure your dream job quickly! Walk in and walk out with an offer!
 
 
 
 
 
 
 What we offer:
 
 
 <ul>
 <li>
 Highest salary package for Non-Voice Customer Support: up to
 
 PKR 150,000
 
 </li>
 <li>
 No sales or monthly targets
 </li>
 <li>
 Medical Insurance
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 On job training
 </li>
 <li>
 State-of-the-art infrastructure
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Employee engagement &amp; appreciation programs
 </li>
 </ul>
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Manage incoming chats/emails
 </li>
 <li>
 Identify and assess customers&rsquo; needs to achieve satisfaction
 </li>
 <li>
 Build sustainable relationships and trust with customer accounts through open and interactive communication
 </li>
 <li>
 Provide accurate, valid and complete information by using the right methods/tools
 </li>
 <li>
 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
 </li>
 <li>
 Follow communication procedures, guidelines and policies
 </li>
 <li>
 Take the extra mile to engage customers
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 A-Levels/Intermediate
 </li>
 <li>
 Natural instinct to empathize with users
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Native or bilingual spoken and written English skills
 </li>
 <li>
 Detail-oriented
 </li>
 </ul>
 
 
 
 
 
 We pride ourselves on being an equal opportunity employer, dedicated to fostering diversity and inclusion.
 
 
 
 
</div>

Customer Experience Specialist (Non Voice)

Paper Works Printers

Please Read The Job Description Carefully Before Applying. This Job is Not Related To Accounts and Finance Department.Job SummaryWe are seeking a detail-oriented and proactive Insurance Account Specialist to join our dynamic team. This position requires strong communication skills and the ability to work collaboratively in a fast-paced environment. The Insurance Account Specialist ensures that administrative processes are executed efficiently, supporting the Brokers and other team members in delivering exceptional service to clients.Key Responsibilities<ul><li>Assist with day-to-day administrative tasks such as filing, data entry, and managing client records.</li><li>Prepare and maintain accurate documentation for insurance policies, endorsements, and client correspondence.</li><li>Process and distribute internal and external communications, including emails, letters, and reports.</li><li>Support client communications by scheduling appointments, handling basic inquiries, and directing complex issues to appropriate team members.</li><li>Assist in preparing client proposals, policy documents, and renewal notices.</li><li>Update clients on the status of their requests or documents, as directed by licensed team members.</li><li>Manage the collection, organization, and distribution of documents related to insurance policies, claims, and client interactions.</li><li>Maintain confidentiality and security of sensitive client information.</li><li>Assist in coordinating internal meetings, training sessions, and client events.</li><li>Collaborate with other team members to ensure smooth operations and resolve any administrative issues.</li></ul>Periodic Duties<ul><li>Support the preparation of presentations, reports, and other materials for team meetings.</li><li>Generate reports and summaries for internal use, including client activity and policy status.</li></ul>Qualifications &amp; Asset<ul><li>High school diploma or equivalent required.</li><li>Minimum of 1-2 years of experience in an administrative or support role, preferably within an insurance or financial services environment.</li><li>A post-secondary diploma in Business, Finance, Insurance, or a related field preferred.</li></ul>Requirements<ul><li>Proficiency in English; bilingual or multilingual skills are highly desirable.</li><li>Previous experience in customer support, client services, or call center environments is preferred.</li><li>Strong computer skills with a focus on Microsoft Office applications (Excel, Word, PowerPoint).</li><li>Excellent typing skills with attention to detail for accurate data entry.</li><li>Strong communication skills, both verbal and written, to effectively interact with clients and team members.</li><li>Ability to handle cash transactions accurately and responsibly.</li></ul>Technical Competencies<ul><li>Familiarity with insurance management software and CRM systems to perform data entry and manage client information.</li><li>Ability to enter and maintain data accurately, with attention to detail and efficiency.</li><li>Experience in handling, organizing, and processing documents in a professional setting.</li><li>Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint) for preparing documents, spreadsheets, and presentations.</li><li>Basic understanding of financial and insurance terminology and processes.</li></ul>Person Specification<ul><li>Clear and effective verbal and written communication skills for interacting with clients and team members.</li><li>Ability to provide supportive and responsive service to clients, addressing their needs professionally.</li><li>Strong organizational abilities to manage multiple tasks, prioritize responsibilities, and ensure timely completion of duties.</li><li>Ability to work effectively with colleagues and support the team&rsquo;s objectives and goals.</li><li>Basic problem-solving skills to address and escalate issues as needed, ensuring smooth administrative operations.</li></ul>Working ConditionsWorks primarily in a standard office setting with a typical climate-controlled environment. The role requires periods of sitting, computer use, and participation in meetings or collaborative sessions. Noise levels are generally low, and the position involves minimal physical exertion.Shift Schedule - Monday to Friday, 07:00 p.m. to 03:00 a.m. Please note that it is an In-Person position and requires the candidate to be physically present in our Lahore Office.Job Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or willing to relocate with an employer-provided relocation package (Required)</li></ul>Application Question(s):<ul><li>Are you comfortable working in EST/EDT time zone?</li></ul>Experience:<ul><li>Accounting: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Account Specialist (Insurance)

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matric or above
 </li>
 <li>
 Excellent English Written and Verbal Communication
 </li>
 <li>
 American or neutral accent
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Must be alteast 18 Years old and hold valid CNIC.
 
 
 </li>
 </ul>
 
 Why Start Your Career At ibex.?
 
 
 
 You will have a chance to help solve the most ordinary technological things in the most extraordinary way! You are not just going to enjoy it here, but you will get a chance to grow in a collaborative environment. If you want to experience the world on top and work in an environment where there is growth, then be a part of our diverse family.
 
 
 
 What Makes You A Good Fit For This Job?
 
 
 
 This job requires you to be a savvy communicator and someone who is agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!
 
 
 
 What We Seek In You
 
 
 
 <ul>
 <li>
 Collaborative mindset
 </li>
 <li>
 Customer service focus
 </li>
 <li>
 Hands-on-problem solving ability
 </li>
 <li>
 The ability to communicate technical information in a simple manne
 
 
 </li>
 </ul>
 
 Learning And Takeaways
 
 
 
 Here @ ibex. we will help build you!
 
 
 <ul>
 <li>
 Unlimited exposure
 </li>
 <li>
 A chance to polish your skills
 </li>
 <li>
 A great learning environment
 </li>
 <li>
 Ample experience to build a future path for yourself
 </li>
 <li>
 An opportunity to operate with a highly trained and diversified network of people
 
 
 </li>
 </ul>
 If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!
 
 
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to PKR 115,000 per month. It's worth nothing, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
 </li>
 <li>
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Follow standard processes and procedures when it comes to providing the resolution
 </li>
 <li>
 Staying up to date with latest updates on system information, process changes and future updates
 </li>
 </ul>
</div>

Customer Success Specialist

Haideri Consultants (SMC-Private) Limited

Haideri Consultants is seeking a highly motivated and professional Customer Service Representative to join our team. As the first point of contact for our clients, you will play a key role in delivering exceptional service, resolving queries, and supporting our recruitment and consulting operations.Key Responsibilities:<ul><li>Handle inbound and outbound customer calls and emails in a professional manner</li><li>Resolve customer inquiries and complaints efficiently</li><li>Maintain accurate records of customer interactions</li><li>Coordinate with internal departments to address client concerns</li><li>Provide information about our recruitment services and processes</li><li>Follow up on client applications and ensure timely communication</li></ul>Qualifications:<ul><li>Proven experience in customer service or a similar role</li><li>Excellent communication and interpersonal skills</li><li>Proficiency in MS Office and CRM systems</li><li>Ability to multitask and stay calm under pressure</li><li>Fluency in Urdu (English is a plus)</li><li>Minimum education: Intermediate or Bachelor</li></ul>Job Type: Full-timePay: Rs25,000.00 - Rs50,000.00 per monthEducation:<ul><li>Intermediate (Preferred)</li></ul>Location:<ul><li>Lahore (Preferred)</li></ul>Work Location: In person

Customer Service Representative (CSR) Female

TaylorMade Golf

We are seeking a friendly, detail-oriented, and customer-focused Customer Service Representative to join our team. The ideal candidate will handle customer inquiries, resolve issues efficiently, and ensure a positive customer experience. This role requires excellent communication skills, patience, and the ability to work well under pressure.Responsibilities<ul><li>Respond to customer inquiries via phone, email, chat, or in person.</li><li>Provide accurate information about products, services, and company policies.</li><li>Resolve customer complaints in a timely and professional manner.</li><li>Process orders, forms, applications, and requests.</li><li>Maintain customer records and update account information.</li><li>Follow up with customers to ensure their issues are resolved and satisfaction is achieved.</li><li>Collaborate with other departments to address customer needs.</li><li>Stay informed about company products, services, promotions, and procedures.</li><li>Identify and report recurring issues or process improvements to management.</li></ul>Qualifications &amp; Skills:<ul><li>High school diploma or equivalent (Bachelor&rsquo;s degree is a plus).</li><li>Proven experience in a customer service or client support role.</li><li>Strong communication, active listening, and problem-solving skills.</li><li>Ability to remain calm and professional in stressful situations.</li><li>Good organizational skills and attention to detail.</li><li>Proficiency in Microsoft Office Suite; experience with CRM systems is an advantage.</li><li>Positive attitude and a willingness to go the extra mile for customers.</li></ul>Work Environment &amp; Benefits:<ul><li>Competitive salary with potential for bonuses. (70k PKR to 100k PKR)</li><li>Comprehensive training and development programs.</li><li>Supportive, team-oriented work culture.</li><li>Opportunities for career growth and advancement.</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthWork Location: In person

Customer Service Rep (Females Only in Lahore)

Explore 989+ Customer service specialist in Lahore this November. Find roles across top companies and apply now to boost your career.