customer sales representative Jobs in Lahore

customer sales representative

customer service representative Jobs in Lahore

customer service representative

customer success specialist Jobs in Lahore

customer success specialist

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call center representative Jobs in Lahore

call center representative

customer service specialist

AV Private Limited

Job Duties and Responsibilities&middot; Deliver outstanding customer service and technical support to clients through phone, email, and live chat.&middot; Respond promptly and effectively to customer inquiries and concerns.&middot; Identify, troubleshoot, and resolve technical issues related to company services.&middot; Accurately document and maintain records of all customer interactions in accordance with company policies.&middot; Collect and share customer feedback to help enhance products, services, and overall customer experience.Required Skills:&middot; Proven experience in administrative support.&middot; Strong organizational and communication skills.&middot; Proficiency in Microsoft Office.&middot; Ability to handle confidential information discreetly.Salary + Benefits:&middot; Salary: As per Interview EOBI Appreciation-based Lunch/Dinner Bi-Annual Increments + Performance-based Increments on Salary Internal Promotions and Growth OpportunitiesJob Type: Full Time &amp; Permanent Role Job Location: D2, Johar Town Phase 1, Lahore (Preferably Nearby Candidates)Job Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthWork Location: In person

Customer Service Specialist

Ibees Enterprises

Customer Support and Sales SpecialistFull-Time OnsiteNight Shift (8PM to 5AM)LahoreJob Overview:We are seeking a confident, English-fluent team member to join our packaging industry project, serving an international customer base. In this role, you will be the first point of contact for customers, driving sales and delivering excellent service. You&rsquo;ll handle inquiries, resolve issues, and provide product details to ensure a smooth and positive experience. This is a night shift position, ideal for proactive problem-solvers who thrive in fast-paced environments.Key Responsibilities:<ul><li>Manage customer interactions via phone, email, and live chat with professionalism and efficiency.</li><li>Convert inquiries into sales by addressing customer needs and following up on leads.</li><li>Resolve complaints while adhering to company policies and production capabilities.</li><li>Collaborate with internal teams, including estimation, design, and shipping, to ensure smooth order processing and delivery.</li><li>Maintain accurate records of customer interactions, orders, and special requests.</li><li>Provide product information and guide customers in making informed decisions.</li><li>Offer feedback to improve customer service processes and overall efficiency.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in any field.</li><li>0&ndash;3 years of experience in customer support or sales (packaging industry experience a plus).</li><li>Fluency in spoken and written English with excellent phone etiquette.</li><li>Strong communication, problem-solving, and multitasking abilities.</li><li>Tech-savvy, with CRM experience preferred but not mandatory.</li><li>Fresh graduates with strong communication skills are encouraged to apply.</li></ul>Why Join Us?<ul><li>Competitive Salary aligned with your experience and industry standards.</li><li>Performance-Based Incentives, including daily, monthly, and annual sales commissions.</li><li>Career Growth Opportunities in a dynamic international environment.</li><li>Professional Development through structured training programs.</li><li>Collaborative &amp; Goal-Oriented Work Culture focused on results.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthApplication Question(s):<ul><li>Are you located in Lahore?</li><li>Are you comfortable to work onsite?</li><li>Are you comfortable to work night shift?</li></ul>Work Location: In person

Customer Support and Sales Specialist

Mindbridge

<div>
 
 
 Who We Are
 
 
 
 We are Pakistan's largest English language-based outsourcing company and specialize in managing customer care services and back-office processes for global leaders in technical support, banking, telecom, transportation, and retail. Through world-class human resources, a strong management focus, dedicated business units, and a comprehensive financial platform, we ensure client satisfaction and continue solidifying ourselves as our country's industry leader. At Mind Bridge, we continue to pride ourselves on our process efficiencies and quality-conscious philosophy. which have led to a continuous and growing engagement with industry-leading enterprises across the globe.
 
 
 
 
 
 
 The Job
 
 
 
 As Customer Experience Specialist you will act as a liaison, provide product/services information, answer questions on chat or email, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
 
 
 
 
 
 
 Get Hired Faster &ndash; Walk-In Interviews Open Now!
 
 
 
 Looking to kickstart your career without the wait? We&rsquo;ve got you covered!
 
 
 For the
 
 quickest response
 
 and a
 
 fast-track hiring process
 
 , visit our office for
 
 walk-in interviews
 
 . Just bring your:
 
 <ul>
 <li>
 
 Original CNIC
 
 </li>
 <li>
 
 Updated CV
 
 </li>
 </ul>
 
 ⏰
 
 When:
 
 Monday to Saturday, 11:00 AM - 6:00 PM
 
 
 📍
 
 Where:
 
 Mindbridge Center, 7 Kashmir Road, Opposite LDA Plaza, Lahore.
 
 
 Don&rsquo;t miss this chance to secure your dream job quickly! Walk in and walk out with an offer!
 
 
 
 
 
 
 What we offer:
 
 
 <ul>
 <li>
 Highest salary package for Non-Voice Customer Support: up to
 
 PKR 150,000
 
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 No sales or monthly targets
 </li>
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 Medical Insurance
 </li>
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 Leave Encashment
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 On job training
 </li>
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 State-of-the-art infrastructure
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Employee engagement &amp; appreciation programs
 </li>
 </ul>
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Manage incoming chats/emails
 </li>
 <li>
 Identify and assess customers&rsquo; needs to achieve satisfaction
 </li>
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 Build sustainable relationships and trust with customer accounts through open and interactive communication
 </li>
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 Provide accurate, valid and complete information by using the right methods/tools
 </li>
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 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
 </li>
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 Follow communication procedures, guidelines and policies
 </li>
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 Take the extra mile to engage customers
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 A-Levels/Intermediate
 </li>
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 Natural instinct to empathize with users
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Native or bilingual spoken and written English skills
 </li>
 <li>
 Detail-oriented
 </li>
 </ul>
 
 
 
 
 
 We pride ourselves on being an equal opportunity employer, dedicated to fostering diversity and inclusion.
 
 
 
 
</div>

Customer Experience Specialist (Non Voice)

Motive

<div>
 
 Who We Are
 
 
 
 Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
 
 
 Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
 
 
 Visit gomotive.com to learn more.
 
 
 
 About The Role
 
 
 
 We are seeking a detail-oriented and customer-focused Collections Specialist to join our Finance team. In this role, you will serve as the primary point of contact for all collections-related inquiries and play a critical part in managing accounts receivable. You will leverage your knowledge of billing and subscription processes to assist customers with account issues, clarify invoice details, and ensure the timely collection of outstanding payments.
 
 
 This role requires strong analytical skills, excellent communication abilities, and a customer-centric mindset. Your efforts will directly impact our cash flow, customer satisfaction, and operational efficiency.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Serve as the primary point of contact for customers regarding account balance (CM/DM/Payment/Invoice.
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 Proactively and reactively address billing concerns, including subscription fees and one-time charges.
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 Manage high call volumes, handling both inbound and outbound calls (100+ calls/day).
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 Utilize Salesforce and Zuora to investigate and resolve payment issues.
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 Analyse and reconcile customer accounts, including reviewing historical invoices, payments, chargebacks, refunds, credits, and write-offs.
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 Support the monthly close process by ensuring accurate period cutoffs.
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 Collaborate cross-functionally with Sales, Customer Success, and Fulfilment teams to resolve account issues and enhance customer satisfaction.
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 Manage assigned accounts receivable portfolios with a focus on customer retention and timely collections.
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 Follow and continuously improve Standard Operating Procedures (SOPs) for collections processes.
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 Respond to and resolve customer support cases related to collections in a timely manner.
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 Generate accurate reports and forecasts on collection performance.
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 Maintain compliance protocols and data integrity across ERP and billing systems.
 </li>
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 Participate in ad hoc financial and operational projects as needed.
 
 
 </li>
 </ul>
 
 Required
 
 
 
 
 What We&rsquo;re Looking For:
 
 
 
 <ul>
 <li>
 1&ndash;2 years of experience in a collections or customer-facing role.
 </li>
 <li>
 Strong written and verbal communication skills.
 </li>
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 High level of attention to detail, organization, and vigilance.
 </li>
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 Ability to manage time effectively and work under pressure in a fast-paced environment.
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 Proficiency with spreadsheets (Excel/Google Sheets) and strong computation abilities.
 </li>
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 Ability to adapt to shifting priorities and work independently or as part of a team.
 </li>
 <li>
 Willingness to work flexible hours, including overtime and rotating shifts as needed.
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Experience in SaaS collections and Quote-to-Cash processes.
 </li>
 <li>
 Familiarity with Zuora, Salesforce and Collections software.
 </li>
 <li>
 Bachelor's degree in Accounting, Finance, or a related field.
 </li>
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 An analytical mindset with the ability to identify patterns and suggest improvements.
 </li>
 <li>
 Empathy and professionalism when engaging with customers.
 
 
 </li>
 </ul>
 
 Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
 
 
 
 
 Please review our Candidate Privacy Notice here .
 
 
 
 
 UK Candidate Privacy Notice here.
 
 
 
 
 The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
 
</div>

Collections Specialist

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist worldwide financial-services leading client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers and banking flavor but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matriculation or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Banking Experience preferred
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client
 </li>
 <li>
 Assist customers with their items purchased through ecommerce website
 </li>
 <li>
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Follow standard processes and procedures when it comes to providing the resolution
 </li>
 <li>
 Staying up to date with latest updates on system information, process changes and future updates
 </li>
 </ul>
</div>

Customer Services Specialist

Planlab Solutions

Please read the job description carefully before applying to ensure your qualifications and availability align with the role.Location: Model Town Link Road, Lahore Shift Timing: 12:00/1:00 PM onwards (9-hour shift) Type: Full-time | On-siteAbout the Role: PlanLab Solutions is seeking a highly motivated, customer-focused, and fluent English speaker to join our dynamic support team as a Customer Service Representative. In this role, you will be responsible for delivering exceptional customer experiences across email, live chat, and phone channels while assisting international clients with professionalism and empathy.This is not a sales or commission-based position &mdash; we focus on providing quality customer support and building long-term relationships.Key Responsibilities<ul><li>Manage and respond to customer inquiries via email, live chat, and phone in a timely and professional manner.</li><li>Resolve customer issues and complaints by identifying root causes, providing effective solutions, and ensuring follow-up for satisfaction.</li><li>Maintain accurate and up-to-date records of customer interactions and information.</li><li>Provide detailed product information, troubleshooting assistance, and general support to clients.</li><li>Collaborate with internal teams to ensure efficient issue resolution and customer success.</li><li>Stay updated with product and industry developments to deliver knowledgeable and effective support.</li><li>Handle multiple tasks efficiently while maintaining a calm and professional demeanor.</li></ul>Requirements<ul><li>Fluent in English &mdash; excellent verbal, written, and listening skills are mandatory.</li><li>Proven experience in email, chat, and phone support (international campaigns handling preferred).</li><li>Experience using Zendesk, Gorgias, Tidio, and other customer support or CRM tools.</li><li>Strong problem-solving skills and the ability to think critically under pressure.</li><li>Proficiency in MS Office (Word, Excel) and general computer operations.</li><li>Strong customer service orientation with empathy and patience.</li><li>Ability to work independently and collaboratively within a team.</li><li>Flexibility to work Afternoon shifts, weekends, and holidays if required.</li><li>At least a High School Diploma or equivalent (Bachelor&rsquo;s degree preferred).</li></ul>Why Join PlanLab Solutions?<ul><li>Collaborative and growth-oriented work culture.</li><li>Opportunity to work with international clients and campaigns.</li><li>No sales pressure or targets &mdash; pure customer support focus.</li><li>Training and skill development opportunities.</li><li>Competitive compensation and shift allowances.</li></ul>How to Apply: If you are passionate about customer service and thrive in a dynamic environment, we&rsquo;d love to hear from you! Please send your resume along with a cover letter highlighting your relevant experience, communication skills, and tools expertise. Only shortlisted candidates will be contacted for an interview.Job Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>How would you rate your English proficiency between 1 to 10 (verbal, written, and listening)?</li><li>Do you have experience writing professional emails and handling live chat support?</li><li>Can you confidently handle both inbound and outbound calls with international customers without relying on a script?</li><li>Are you available to work the required Afternoon shift (starting 12:00/1:00 PM onwards, 9 hours)?</li><li>Which customer support tools have you used before (e.g., Zendesk, Gorgias, Tidio, etc.)?</li><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Work Location: In person

Customer Support Specialist (Afternoon Shift)

Techbridge Consultancy Services

Job Summary: We are seeking a motivated and detail-oriented Debt Collector to join our team. The ideal candidate will have prior experience in Customer Service or Lead Generation and possess strong communication and negotiation skills. This is a night shift position, ideal for candidates comfortable working with clients in different time zones.Key Responsibilities:<ul><li>Contact customers via phone, email, or written communication to collect outstanding payments.</li><li>Maintain accurate and up-to-date records of collection activities in the system.</li><li>Negotiate payment plans and settlements with clients in accordance with company policies.</li><li>Follow up on overdue accounts and escalate issues when necessary.</li><li>Provide excellent customer service while handling sensitive financial situations.</li><li>Collaborate with the team to meet collection targets and deadlines.</li></ul>Requirements:<ul><li>Minimum 1 years of experience in Customer Service, Lead Generation, or a related field.</li><li>Excellent verbal and written communication skills.</li><li>Strong negotiation and persuasion abilities.</li><li>Ability to handle stressful situations and maintain professionalism.</li><li>Basic knowledge of debt collection laws and regulations is a plus.</li><li>Proficient in Microsoft Office Suite and CRM tools.</li><li>Willingness to work night shifts (U.S./U.K./International shift as required).</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>How many years of experience do you have in CSR, Lead Generation, or a related field?</li><li>How would you rate your English communication skills?</li></ul>Work Location: In person

Debt Recovery Specialist – Customer Service

Explore 918+ Customer service specialist in Lahore this November. Find roles across top companies and apply now to boost your career.