customer service specialist

Zameen.com

<div>
 
 
 About Us:
 
 
 
 Zameen.com is the biggest online real estate marketplace in Pakistan, linking buyers and sellers both domestically and abroad. As a pioneer in digital real estate, Zameen.com has transformed property buying and selling through innovation, transparency, and market expertise.
 
 
 
 
 
 
 
 
 
 Job Overview:
 
 
 
 The ideal candidate will be responsible for supporting our sales team. You will be a key contributor to our sales team's success. You will primarily be in charge of managing different projects and properties with customers on calls. You will provide outstanding customer service by liaising between the sales team and the customer.
 
 
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Actively generate and manage leads for real estate sales.
 </li>
 <li>
 Establish and maintain strong relationships with clients, ensuring their requirements are satisfied and expectations surpassed.
 </li>
 <li>
 Provide comprehensive details and insights about real estate properties to potential clients.
 </li>
 <li>
 Recognize the demand of clients and offer customized solutions to satisfy them.
 </li>
 <li>
 Drive sales performance and achieve sales targets.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor's Degree or equivalent experience
 </li>
 <li>
 Customer-service oriented
 </li>
 <li>
 Proficient in Microsoft Office
 </li>
 <li>
 1-3 years of experience in sales (fresh graduates are also encouraged to apply).
 </li>
 </ul>
 
 
 
 
 
 Why Zameen.com?
 
 
 <ul>
 <li>
 Competitive salary and performance-based incentives.
 </li>
 <li>
 Opportunity to work in a fast-paced and growing company.
 </li>
 <li>
 Career growth and development opportunities.
 </li>
 </ul>
</div>

Customer Service Sales Specialist

Talk Masters

Call Center Customer Service Specialist RecruitmentWe are looking for passionate and communicative individuals to join our team and create an efficient and warm customer service experience!Job Opening: Call Center Customer Service SpecialistJob Responsibilities:<ul><li>Provide customer consultation and support through telephone, online systems, and other channels.</li></ul><ul><li>Answer customer questions, handle complaints and suggestions.</li></ul><ul><li>Accurately record customer information and service content.</li></ul><ul><li>Assist in improving customer satisfaction and service quality.</li></ul>Job Requirements:<ul><li>Strong communication and interpersonal skills.</li></ul><ul><li>Excellent service awareness and patience.</li></ul><ul><li>Familiar with basic computer operations (such as Office, typing, etc.).</li></ul><ul><li>No prior customer service or call center experience is required.</li></ul>What We Offer:<ul><li>Competitive salary + performance bonus</li></ul><ul><li>Comprehensive pre-job training and career development path</li></ul><ul><li>Relaxed and friendly work atmosphere</li></ul><ul><li>Holiday benefits, team activities, etc.</li></ul>Working Hours:<ul><li>Shift work (7:30Am to 5PM)</li></ul>How to Apply:Please send your resume to:talkmasters2025@gmail.comor contact: 03034041001Join us, let your voice be heard by more people, and let your service create valueJob Type: Full-timePay: From Rs30,000.00 per monthWork Location: In person

Call Canter

Inteliqo

<div>
 
 
 About the Company
 
 
 
 We are seeking an experienced, motivated and customer-focused Senior Customer Experience Specialist to join our dynamic team. The ideal candidate will be responsible for delivering exceptional service to our customers, addressing inquiries, resolving issues, and promoting a positive brand image. Your primary goal will be to ensure a seamless customer experience and contribute to customer satisfaction and loyalty.
 
 
 
 
 
 
 About the Role
 
 
 
 The Customer Experience Specialist will play a crucial role in ensuring customer satisfaction through effective communication and problem-solving skills.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Identify and assess customers' needs to achieve satisfaction.
 </li>
 <li>
 Provide accurate, valid, and complete information to customers using appropriate methods and tools.
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 Handle customer complaints and provide effective solutions or alternatives within the stipulated time frame.
 </li>
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 Maintain in-depth knowledge of our products and services to answer customer questions and promote additional features or offers.
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 Document interactions and maintain accurate records in the customer service database.
 </li>
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 Collaborate with other departments to stay informed about product updates, promotions, and other relevant information.
 </li>
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 Gather feedback from customers and share insights with the management team to improve service quality.
 </li>
 <li>
 Participate in training and development programs to enhance customer service skills and product knowledge.
 </li>
 <li>
 Meet or exceed individual and team performance targets and KPIs.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 High school diploma or equivalent; a degree in a relevant field is a plus.
 </li>
 <li>
 Proven experience in a customer service role or similar position.
 </li>
 <li>
 Strong communication skills, both verbal and written.
 </li>
 <li>
 Excellent problem-solving abilities and an aptitude for handling difficult situations calmly.
 </li>
 <li>
 Proficiency in using customer service software and CRMS
 </li>
 <li>
 Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
 </li>
 <li>
 A friendly and positive attitude with a passion for helping others.
 </li>
 <li>
 Flexibility to work varying shifts, including evenings and weekends, as needed.
 </li>
 <li>
 At least 3+ year of experience working in the international campaigns.
 </li>
 </ul>
 
 
 
 
 
 Required Skills
 
 
 <ul>
 <li>
 Strong communication skills
 </li>
 <li>
 Problem-solving abilities
 </li>
 <li>
 Proficiency in customer service software
 </li>
 <li>
 Ability to multitask and manage time effectively
 </li>
 </ul>
 
 
 
 
 
 Preferred Skills
 
 
 <ul>
 <li>
 Experience in a customer service/success/support role
 </li>
 <li>
 Knowledge of CRMs
 </li>
 </ul>
 
 
 
 
 
 Work hours
 
 
 
 EST timings (Night) (On-site)
 
 
 
 
 
 
 Equal Opportunity Statement
 
 
 
 We are committed to diversity and inclusiveness in our hiring practices.
 
 
 
 
 
 
 How to Apply
 
 
 
 If you are enthusiastic about providing excellent customer service and thrive in a fast-paced environment, we would love to hear from you! Please submit your resume.
 
</div>

Customer Experience Specialist

Quality Resource Pvt Ltd

<div>
 
 Quality Resource Private Limited a Multinational Digital Marketing Company
 
 enables organizations of all sizes to manage their Digital Marketing needs through SEO, Landing pages, Reviews and Reputation Management, PPC, Website Optimization, Social Media, Web and Mobile Apps development.
 
 
 We&rsquo;re currently looking for
 
 Customer Success Specialist (Night Shift
 
 ) in our
 
 Lahore office
 
 . This is a pure prospecting role,
 
 Managing Outbound calling, Customer Retention, Customer Activation and Upselling
 
 to the prospective clients. Successful candidates must be Social, Analytical, possess an aptitude for learning and using new software and be able to communicate clearly and effectively. The ideal
 
 Customer Success Specialist
 
 should engage with customers, maximize value, and create strategies to grow our customer base.
 
 
 
 Salary Slab:
 
 Rs. 100,000 to Rs 150,000 base pay plus incentives.
 
 
 
 Office location:
 
 Main Boulevard Gulberg, Lahore.
 
 
 
 Work Hours:
 
 6:00 PM to 3:00 AM. (Monday &ndash; Friday)
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Develop and manage client portfolios.
 </li>
 <li>
 Sustain business growth and profitability by maximizing value through upsell.
 </li>
 <li>
 Analyze customer data to improve customer experience.
 </li>
 <li>
 Hold product demonstrations for customers.
 </li>
 <li>
 Improve onboarding processes.
 </li>
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 Evaluate and improve tutorials and other communication infrastructure.
 </li>
 <li>
 Mediate between clients and the organization.
 </li>
 <li>
 Handle and resolve customer requests and complaints.
 </li>
 <li>
 Minimize customer churn.
 </li>
 <li>
 Aid in product design and product development.
 
 
 </li>
 </ul>
 
 Qualifications And Skills
 
 
 
 <ul>
 <li>
 2+ years proven experience in customer success/service/sales or Communications or Bachelors Degree.
 </li>
 <li>
 Highly organized and able to multitask. Self-driven and proactive nature.
 </li>
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 Excellent communication and interpersonal skills. Demonstrate leadership qualities.
 </li>
 <li>
 High computer literacy and ability to learn new software.
 </li>
 <li>
 Knowledge of customer success processes. Experience in document creation.
 </li>
 <li>
 Patient and active listener. Passion for sales
 </li>
 <li>
 Experience utilizing CRM systems, and Microsoft office.
 </li>
 <li>
 1+years of successful revenue-based sales experience.
 </li>
 <li>
 Working understanding of data protection technologies.
 
 
 </li>
 </ul>
 
 Why work with us?
 
 
 
 <ul>
 <li>
 Quality Resource Pvt. Ltd. means collaborating with dedicated professionals with a passion for Sales and technology.
 </li>
 <li>
 When we see something that could be improved, we get to work inventing the solution.
 </li>
 <li>
 Our people demonstrate our winning culture through positive and meaningful relationships.
 </li>
 <li>
 We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
 </li>
 <li>
 Our team members&rsquo; health and wellness is our priority as well as rewarding them for their hard work.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 EOBI.
 </li>
 <li>
 Gratuity.
 </li>
 <li>
 Medical insurance.
 </li>
 <li>
 Free Parking.
 </li>
 <li>
 Subsidized Food Facility.
 </li>
 <li>
 Annual Bonus.
 </li>
 <li>
 Annual Paid Leaves.
 </li>
 <li>
 Drop Facility
 </li>
 </ul>
</div>

Customer Success Specialist

Decklaration

<div>
 
 1Now is a SaaS-based Fleet Management Solution built for car rental businesses. We help owners boost revenue, reduce Turo commission fees, and streamline operations through features such as custom rental websites, secure driver verification, automated rental agreements, and powerful fleet analytics.
 
 
 
 We are looking for a
 
 Client Support Specialist
 
 who can assist our existing clients by resolving their queries, ensuring smooth day-to-day platform usage, and delivering a reliable support experience.
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 Respond to client queries via chat, email, and calls in a timely and professional manner.
 
 </li>
 <li>
 Troubleshoot platform-related issues and provide clear, step-by-step solutions.
 
 </li>
 <li>
 Assist clients with day-to-day operations including bookings, pricing updates, and system usage.
 
 </li>
 <li>
 Identify, investigate, and escalate technical issues to the relevant internal teams when needed.
 
 </li>
 <li>
 Maintain accurate records of client interactions, issues, and resolutions.
 
 </li>
 <li>
 Guide clients on platform features, best practices, and new updates.
 
 </li>
 <li>
 Monitor recurring issues and proactively suggest improvements or solutions.
 
 </li>
 <li>
 Collaborate with onboarding, product, and technical teams to ensure a seamless client experience.
 
 </li>
 <li>
 Ensure high levels of customer satisfaction and timely resolution of concerns.
 
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 6 months to 1 year of experience in client support, customer service, or similar roles in a SaaS environment.
 
 </li>
 <li>
 Strong problem-solving and troubleshooting skills.
 
 </li>
 <li>
 Good communication skills with the ability to clearly assist clients.
 
 </li>
 <li>
 Ability to handle multiple client queries and prioritize effectively.
 
 </li>
 <li>
 Detail-oriented with strong organizational skills.
 
 </li>
 <li>
 Experience using CRM or support tools is a plus.
 
 </li>
 <li>
 Customer-focused mindset with a proactive approach.
 
 </li>
 </ul>
</div>

Cleint Support Specialist

Together

Job Title: Social Media &amp; Digital Marketing Specialist Employment Type: Full-time, On-site Working Hours: Monday to Saturday, 9:00 AM &ndash; 5:30 PM Experience required: 3 yearsJob Responsibilities:&middot; Respond to customer queries and issues via handling our client&rsquo;s official WhatsApp Numbers, email and other social media platforms in a timely and professional manner ensuring prompt and effective resolution of their queries and issues.&middot; Understand and effectively communicate information about the company's products or services to customers.&middot; Document each customer&rsquo;s question / problem and maintain accurate records of customer interactions.&middot; Stay up-to-date on product knowledge and company policies to provide accurate information to customers.&middot; Collaborate with other departments such as sales or technical support to address customer needs effectively.&middot; Participate in training sessions and ongoing professional development to enhance skills and knowledge.&middot; Meet or exceed performance metrics including response time, resolution time and customer satisfaction ratings.&middot; Prepare and submit regular reports to management for approvals and updates on customer interactions, issues resolved and overall performance indicators.&middot; Manage and schedule posts across social media platforms using Meta Business Suite.&middot; Boost posts and track performance via Meta Business Suite to optimize reach.&middot; Run and manage Meta ads, monitor performance, and adjust strategies based on data.Qualifications:&middot; Bachelor's degree in IT, BBA, Mass Communication or related field.&middot; Previous experience in customer service or support role, preferably in a chat-based environment.&middot; Good communication and follow up skills.&middot; Ability to multitask and prioritize tasks effectively in a fast-paced environment.&middot; Knowledge of using social media platforms (WhatsApp, Facebook, Instagram, LinkedIn).&middot; Strong problem-solving skills with attention to detail.&middot; Proficiency with MS Office particularly MS Excel.Job Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthWork Location: In person

Social Media & Digital Marketing Specialist

HR Ways

Hiring a Customer Support Specialist - ﻿Lahore (Onsite)About the Company:An innovatice and dynamic Game Development , outsourcing and consulting company having vast ﻿experience ﻿&amp; success in building Dedicated Development Teams of different sizes for international customers.Role Overview:We're looking for a Customer Support Specialist with an authentic American accent and a passion for delivering a high-touch client experience. You'll be the first point of contact for Efani customers &mdash; answering calls, handling chats, resolving issues, and ensuring every client interaction reflects our reputation for reliability and security.This is a non-sales role, focused on support, troubleshooting, and client satisfactionKey Responsibilities<ul><li>Answer inbound calls, chats, and emails from Efani customers promptly and professionally.</li><li>Assist clients with SIM activations, plan questions, billing inquiries, and troubleshooting.</li><li>Maintain a calm, polite, and confident tone &mdash; always representing Efani's premium image.</li><li>Accurately record customer interactions and resolutions in the CRM/support system.</li><li>Escalate complex or technical issues to internal specialists when needed.</li><li>Collaborate with the operations and engineering teams to improve customer experience.</li><li>Follow scripts and SOPs, but also apply judgment to deliver empathetic, human support.</li></ul>Ideal Background<ul><li>2&ndash;5 years in customer support or client success (telecom, fintech, or SaaS preferred).</li><li>Fluent English with a clear, neutral, or American accent &mdash; tested during interview.</li><li>Confident on the phone and able to de-escalate challenging situations.</li><li>Comfortable using CRM or ticketing tools (HubSpot, Zendesk, Intercom, or similar).</li><li>Excellent written communication for chat and email support.</li><li>Stable internet, quiet workspace, and professional audio setup for call handling.</li></ul>KPIs / Success Metrics<ul><li>Average response &amp; resolution time</li><li>Customer satisfaction (CSAT) or NPS score</li><li>Call quality and professionalism ratings</li></ul>Adherence to support scripts and SOPsWhat we offer<ul><li>Tax free Salary</li><li>Flexible working hours</li></ul>﻿﻿﻿Other Details:﻿Experience: 2 to 5 years Location: Phase 8, Lahore Wordking days &amp; timings: Monday to Friday (12 pm to 8 pm)Job Type: Full-timeWork Location: In person

Customer Support Specialist

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