customer support representative Jobs in Lahore

customer support representative

call center representative Jobs in Lahore

call center representative

customer sales representative Jobs in Lahore

customer sales representative

customer service representative Jobs in Lahore

customer service representative

customer services specialist Jobs in Lahore

customer services specialist

customer service specialist

ibex. Pakistan

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 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist worldwide financial-services leading client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers and banking flavor but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 Qualifications
 
 
 
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 O Levels/Matriculation or above
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 Excellent Written and Verbal English communication
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 Proficiency with MS Office (Particularly MS Excel and MS Word)
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 Banking Experience preferred
 
 
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 </ul>
 
 Responsibilities
 
 
 
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 Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client
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 Assist customers with their items purchased through ecommerce website
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 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
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 Providing alternatives to products/items, which are not available on the ecommerce website
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 Follow standard processes and procedures when it comes to providing the resolution
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 Staying up to date with latest updates on system information, process changes and future updates
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 </ul>
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Customer Services Specialist

Universities Page

We are looking for a skilled and results-driven Meta Ads Specialist to manage and optimize Facebook &amp; Instagram advertising campaigns focused on lead generation.Key Responsibilities:<ul><li>Plan, create, and manage Meta (Facebook &amp; Instagram) Ads campaigns for lead generation.</li><li>Develop effective ad strategies to generate high-quality leads.</li><li>Create and test different ad creatives, copy, audiences, and campaign structures.</li><li>Monitor campaign performance and optimize ads to improve CPL (Cost Per Lead), lead quality, and conversion rates.</li><li>Conduct audience research and targeting for relevant customer segments.</li><li>Set up and manage Meta Pixel, Conversions API, and tracking where required.</li><li>Analyze campaign data and prepare regular performance reports.</li><li>Continuously test and implement new strategies to improve ROI and lead generation results.</li><li>Coordinate with the sales team to ensure effective lead follow-up and conversion.</li></ul>Requirements:<ul><li>Minimum Bachelor's degree required.</li><li>Proven experience as a Meta Ads Specialist / Facebook Ads Specialist.</li><li>Strong experience in lead generation campaigns.</li><li>Good understanding of Meta Ads Manager, audience targeting, retargeting, and campaign optimization.</li><li>Experience with lead generation is highly preferred.</li><li>Strong analytical and problem-solving skills.</li><li>Ability to manage advertising budgets and achieve performance targets.</li><li>Knowledge of tracking, analytics, and conversion optimization.</li></ul>Salary &amp; Benefits:<ul><li>Competitive Salary </li><li>Performance-based rewards</li><li>Career growth opportunities</li><li>Professional working environment</li></ul>Interested candidates can share their CVs on WhatsApp: 0311 49998274Pay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Meta Ads Specialist

MMH international

Inbound &amp; Cross-Sell Sales Specialist (U.S. Telecom Campaign) We are hiring confident, energetic **Inbound Sales Specialists** to join our U.S. Telecom campaign. You will take inbound calls from interested customers, pitch complementary services, cross-sell additional products, and close sales while delivering an exceptional customer experience.What You&rsquo;ll Do:Answer inbound calls from U.S. customers and assess their telecom needs.Recommend optimal TV/Internet plans and effectively cross sell additional products and service upgrades. Achieve and exceed weekly and monthly sales targets. Maintain call logs and follow up with leads using our CRM system. Collaborate with your team to drive sales performance.What We&rsquo;re Looking For:1+ years of experience in Inbound Sales or U.S. Cable/Internet campaigns. Proven ability to cross-sell and maximize order value. Excellent English communication and a confident phone presence. Basic familiarity with CRM tools and call center software. Must be available for permanent night shifts(8:00 PM &ndash; 5:00 AM).What We Offer:Uncapped Commission: Earn up to ₨ 250,000+per month.Weekly and monthly performance bonuses. Transport facility for employees.Rapid career growth to Team Lead and Quality Assurance roles.Pay: Rs80,000.00 - Rs120,000.00 per monthWork Location: In person

Customer Service Professional

Luminey

Senior Social Media Ads SpecialistLocation: Bahria Town, Lahore (On-Site) Job Type: Full-Time Working Hours: 12:00 PM &ndash; 8:00 PM (8-Hour Shift)Experience5&ndash;7 YearsJob SummaryWe are seeking a results-driven and experienced Senior Social Media Ads Specialist to lead and manage paid advertising campaigns across multiple digital platforms. The ideal candidate will have extensive expertise in performance marketing, lead generation, audience targeting, campaign optimization, and maximizing advertising ROI.Key Responsibilities<ul><li>Plan, develop, launch, and manage paid advertising campaigns across Meta (Facebook &amp; Instagram), Google Ads, LinkedIn Ads, TikTok Ads, and YouTube Ads.</li><li>Design and execute high-converting lead generation and customer acquisition campaigns.</li><li>Continuously optimize campaigns to improve ROI, ROAS, CTR, conversion rates, and Cost Per Lead (CPL).</li><li>Conduct audience research, segmentation, A/B testing, retargeting, and remarketing campaigns to maximize performance.</li><li>Monitor and manage daily, weekly, and monthly advertising budgets effectively.</li><li>Track and analyze campaign performance using Google Analytics, Google Tag Manager, Meta Pixel, and other conversion tracking tools.</li><li>Prepare detailed performance reports with actionable insights and strategic recommendations.</li><li>Collaborate with graphic designers and content creators to produce engaging ad creatives, compelling copy, and high-converting landing pages.</li><li>Stay updated on digital marketing trends, platform algorithm changes, and advertising policies to maintain campaign effectiveness.</li></ul>Requirements<ul><li>Bachelor's degree in Marketing, Business Administration, Digital Marketing, or a related field.</li><li>5&ndash;7 years of hands-on experience in paid digital advertising and performance marketing.</li><li>Proven expertise in managing campaigns across:</li><li>Meta Ads (Facebook &amp; Instagram)</li><li>Google Ads</li><li>LinkedIn Ads</li><li>YouTube Ads</li><li>TikTok Ads</li><li>Strong knowledge of audience targeting, conversion tracking, lead generation, campaign optimization, and performance analysis.</li><li>Practical experience with Google Analytics, Meta Pixel, Google Tag Manager, and reporting dashboards.</li><li>Ability to manage high-budget advertising campaigns while delivering measurable business results.</li><li>Excellent analytical, communication, and problem-solving skills.</li><li>Capable of independently planning, executing, optimizing, and scaling paid advertising campaigns across multiple digital platforms.</li></ul>Work Location: In person

Social Media Ads Specialist

Top Line Resource Group (TLRG)

Location: DHA Phase 8, Lahore (On-site)Job Type: Full-TimeShift Timing: 5:00 PM &ndash; 2:00 AMPosition OverviewWe are seeking a customer-focused Insurance Specialist to support a growing U.S. independent insurance operation. This role services commercial and personal lines clients, obtains competitive quotes, coordinates renewals, manages policy changes, communicates with carriers, and helps deliver a first-class client experience.The right person communicates clearly, stays organized under pressure, takes ownership of open tasks, and solves problems before they affect the client. Commercial insurance experience is preferred; we will train a strong candidate with proven administrative and customer service skills.Prior experience with U.S. insurance carriers or an independent agency is strongly preferred for this role.Primary ResponsibilitiesCommercial Insurance<ul><li>Market new and renewal accounts to multiple admitted and surplus lines carriers</li><li>Obtain competitive quotes for General Liability, Business Owners Policies, Commercial Property, Workers' Compensation, Commercial Auto, Professional Liability, Cyber Liability, EPLI, Umbrella and Excess Liability, Inland Marine, and Directors and Officers coverage</li><li>Prepare professional comparisons of coverages, exclusions, deductibles, limits, and premiums</li><li>Review policies for coverage gaps and identify opportunities to improve protection or value</li><li>Follow up with underwriters to negotiate pricing, credits, exceptions, and coverage enhancements</li><li>Request loss runs, update applications, and track inspections and underwriting requirements through completion</li></ul>Personal Lines<ul><li>Quote and service homeowners, high-value homes, condo, renters, dwelling fire, personal auto, umbrella, earthquake, flood, and valuable articles coverage</li><li>Compare multiple carriers and summarize recommendations in clear client-facing language</li><li>Process endorsements and policy changes, assist with renewals, and remarket accounts when appropriate</li></ul>Client Service<ul><li>Answer incoming calls professionally and respond to client emails promptly</li><li>Process Certificates of Insurance, Evidence of Property Insurance, Auto ID Cards, and mortgagee changes</li><li>Order loss runs and inspections, request missing documents, and follow up on outstanding requirements</li><li>Assist clients with billing questions and claim reporting</li><li>Track claim status with carriers and keep clients informed</li><li>Schedule renewal review meetings and maintain clear notes for every open item</li></ul>Policy Servicing<ul><li>Process endorsements, cancellations, reinstatements, and policy rewrites</li><li>Review renewal policies for accuracy, including premiums, limits, deductibles, mortgage information, and insured details</li><li>Confirm completed changes, issued policies, and supporting documents are saved correctly in the agency management system</li></ul>Carrier RelationsCommunicate regularly with major admitted and surplus lines carriers to:<ul><li>Follow up on underwriting and policy issuance</li><li>Negotiate pricing and request available credits</li><li>Seek underwriting exceptions and coverage improvements</li><li>Confirm inspections and track requirements to completion</li></ul>Renewal Management<ul><li>Review renewal offers and identify material premium or coverage changes</li><li>Complete renewal marketing at least 45 days before expiration</li><li>Remarket accounts when premiums increase significantly or coverage needs change</li><li>Prepare side-by-side comparisons and recommend the best carrier option</li><li>Communicate renewal recommendations and follow up through binding</li><li>Track every renewal deadline and prevent avoidable lapses</li></ul>DocumentationMaintain complete, accurate electronic files for applications, quotes, policies, endorsements, certificates, inspection reports, loss runs, carrier correspondence, signed documents, and renewal proposals.Sales and Producer Support<ul><li>Follow up on quote opportunities and schedule producer appointments</li><li>Prepare proposal packets and request missing underwriting information</li><li>Obtain signatures, collect broker fees, and assist with binding new business</li></ul>Claims Support<ul><li>Help clients report claims and gather supporting documentation</li><li>Coordinate with adjusters and follow up with carriers</li><li>Keep insureds updated throughout the claim process</li><li>Maintain timely, accurate claim notes in the agency management system</li></ul>Tools &amp; SystemsFamiliarity with the following types of tools is expected:<ul><li>Agency management systems (e.g., QQ Catalyst or similar)</li><li>Microsoft Outlook and Google Workspace for communication</li><li>Excel, Word, Adobe Acrobat, and DocuSign for documents and analysis</li><li>Payment and rating platforms (e.g., ePayPolicy, carrier portals, comparative rating systems)</li><li>Familiarity with AI-powered agency tools is a plus</li></ul>Required Skills<ul><li>Outstanding customer service and professional phone etiquette</li><li>Excellent written and verbal communication</li><li>Strong organization and the ability to manage multiple deadlines</li><li>High attention to detail and consistent follow-through</li><li>Independent judgment, ownership, and problem-solving</li><li>A positive, team-oriented approach</li></ul>Preferred Qualifications<ul><li>Two or more years of insurance experience</li><li>Commercial insurance and independent agency experience</li><li>Experience with agency management systems</li><li>Experience reading policies and declarations</li><li>Strong Microsoft Excel skills and experience preparing insurance comparisons</li></ul>Pay: Rs100,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>Do you have prior experience working with U.S. insurance carriers or an independent agency? If yes, how many years?</li><li>Have you worked with commercial lines, personal lines, or both?</li><li>Are you familiar with any agency management system (e.g., QQ Catalyst or similar)?</li></ul>Work Location: In person

U.S. Insurance Specialist

Astute Softwares

We&rsquo;re Hiring: SEO Specialist &mdash; On-Site, LahoreAstute Softwares is looking for a results-driven SEO Specialist to join our team in Lahore.Requirements:<ul><li>Proven experience in SEO, keyword research, on-page SEO, off-page SEO, link building, and content strategy</li><li>A demonstrable track record of earning at least USD 1,000 through selling SEO or digital marketing services, blogging, AdSense, affiliate marketing, or a related online channel</li><li>Strong understanding of Google Search Console, Google Analytics, and SEO tools</li><li>Ability to develop and execute SEO strategies that improve rankings, traffic, and conversions</li><li>Good communication, reporting, and analytical skills</li><li>Portfolio, case studies, earning proof, or previous results will be preferred</li></ul>Job Type: Full-time, on-site Location: LahoreInterested candidates can send their CV, portfolio, and salary expectations to Hr@astutesoftwares.com.Please mention &ldquo;SEO Specialist &mdash; Lahore&rdquo; in the email subject line.Pay: Rs23,841.45 - Rs70,638.77 per monthWork Location: In person

SEO Specialist

Software Finder Careers

<div>
 
 Job Summary
 
 
 
 We are seeking a Content Specialist who can approach content with a structured, research-driven mindset. This role involves creating high-quality content while ensuring it aligns with user intent and overall content direction.
 
 
 
 Key Responsibilities
 
 
 
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 Research and develop content on software, tools, and industry trends
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 Write blogs, landing pages, comparisons, and detailed guides
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 Structure content to align with SEO best practices and user intent
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 Simplify complex or technical topics into clear, engaging content
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 Ensure accuracy by validating information, data, and sources
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 Optimize and update existing content based on performance insights
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 Collaborate with SEO and product teams to align content with goals
 
 
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 </ul>
 
 Requirements
 
 
 
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 Strong research and writing skills
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 Ability to structure content clearly and logically
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 Understanding of SEO fundamentals
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 Attention to detail and accuracy
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 Ability to manage deadlines and multiple content pieces
 
 
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 </ul>
 
 Software Finder
 
 is a leading B2B SaaS marketplace that helps businesses discover, compare, and select the right software solutions. Our platform connects companies with tailored software options based on their unique needs, supported by verified reviews and expert insights.
 
 
 With a growing portfolio of software categories and a global user base, Software Finder is committed to simplifying the software selection process and empowering businesses to make informed decisions.
 
 
 Our team is driven by a shared mission to innovate, collaborate, and deliver value to our users. As we continue to grow, we are always looking for talented individuals who are passionate about technology, customer success, and making an impact.
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Content Specialist

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