customer service representative Jobs in Lahore

customer service representative

customer sales representative Jobs in Lahore

customer sales representative

customer support representative Jobs in Lahore

customer support representative

chat support representative Jobs in Lahore

chat support representative

sales officer

customer service agent

Keune Cosmetics Pakistan

Position Summary:The Quality Assurance Manager is responsible for overseeing the quality monitoring and improvement programs across all call center operations. This role ensures that customer interactions (inbound, outbound, chat, and email) meet company standards for excellence in service, compliance, and efficiency. The QA Manager will lead a team of analysts to identify training opportunities, develop performance improvement initiatives, and collaborate with operations and training teams to enhance customer experience.Key Responsibilities:<ul><li>Develop, implement, and maintain a comprehensive Quality Assurance framework for call center operations.</li><li>Lead and manage a team of Quality Analysts to monitor, evaluate, and provide feedback on agent interactions.</li><li>Define quality metrics, scorecards, and calibration processes to ensure consistency and fairness.</li><li>Conduct regular audits of calls, emails, and chat interactions for accuracy, compliance, and service excellence.</li><li>Analyze QA data and trends to identify process gaps, performance issues, and training needs.</li><li>Partner with Training and Operations teams to design and deliver targeted coaching and development programs.</li><li>Ensure compliance with company policies, data protection regulations, and industry standards.</li><li>Prepare and present QA performance reports and actionable insights to senior management.</li><li>Drive continuous improvement initiatives to enhance customer satisfaction and operational efficiency.</li><li>Lead regular calibration sessions with internal and client stakeholders to align quality expectations.</li><li>Manage QA tools, forms, and software to ensure effective quality monitoring processes.</li></ul>Qualifications and Experience:<ul><li>Bachelor&rsquo;s degree in Business Administration, Communications, or a related field (Master&rsquo;s preferred).</li><li>5&ndash;8 years of experience in a call center or BPO environment, with at least 3 years in a QA leadership role.</li><li>Strong knowledge of contact center operations, KPIs, and quality frameworks.</li><li>Experience with QA tools and CRM systems (e.g., NICE, Verint, Five9, Zendesk, Salesforce).</li><li>Proven track record of driving service quality improvements and customer satisfaction.</li><li>Excellent analytical, communication, and leadership skills.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Strong attention to detail and process orientation.</li></ul>Key Competencies:<ul><li>Leadership and team management</li><li>Data-driven decision-making</li><li>Coaching and feedback delivery</li><li>Customer-centric mindset</li><li>Process improvement and innovation</li><li>Collaboration and stakeholder management</li></ul>Performance Metrics:<ul><li>Quality score improvement (target vs. actual)</li><li>Reduction in repeat errors / customer complaints</li><li>Calibration accuracy across QA and Ops teams</li><li>Agent performance improvement post-feedback</li><li>Customer satisfaction (CSAT) and First Call Resolution (FCR) rates</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Manager Quality Assurance Inbound/Out Bound call center

Orient Biz Tech

Inbound Sales Agent &ndash; USA CampaignLocation: Onsite &mdash; Lahore (Johar Town) Job Type: Full-Time &mdash; Night Shift Department: SalesAbout UsWe are a rapidly expanding organization growing our footprint within the U.S. market. Our team is dedicated to delivering innovative products and customer-focused solutions nationwide. As part of this growth, we are seeking a highly motivated Inbound Sales Agent to join our dynamic sales team and convert inbound leads into loyal customers.Position OverviewThe Inbound Sales Agent will serve as the first point of contact for potential customers who reach us through inbound channels&mdash;including phone calls, emails, live chat, and web inquiries. This role requires strong communication skills, a consultative sales approach, and the ability to understand customer needs to recommend effective solutions. You will be responsible for driving sales while maintaining exceptional customer satisfaction.Key Responsibilities<ul><li>Manage inbound calls and communications from prospective U.S.-based customers</li><li>Identify customer needs and recommend suitable products or services</li><li>Convert qualified inbound leads into successful sales</li><li>Consistently meet or exceed monthly sales targets</li><li>Maintain detailed and accurate records of customer interactions within the CRM</li><li>Work closely with the marketing and customer support teams to enhance the customer journey</li><li>Stay informed about product updates, promotions, and industry trends</li></ul>Qualifications<ul><li>Proven experience in inbound sales, preferably targeting U.S. or international markets</li><li>Exceptional verbal communication and interpersonal skills</li><li>Strong customer orientation with excellent problem-solving abilities</li><li>Self-driven, target-oriented, and able to work with minimal supervision</li><li>Proficiency with CRM systems and sales-related software</li><li>(Optional) Bachelor&rsquo;s degree in Business, Marketing, or a related field</li></ul>What We Offer<ul><li>Competitive base salary with an attractive commission structure</li><li>Continuous professional training and career advancement opportunities</li><li>A supportive, high-performance team environment</li><li>Performance incentives and recognition programs</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs200,000.00 per monthWork Location: In person

Customer Sales Agent (Inbound USA)

AK CONSULTANTS Pvt Ltd

ob description:The Customer Service Representative is responsible for providing excellent customer service by handling inquiries, resolving complaints, processing orders, and ensuring customer satisfaction. The role requires strong communication skills, empathy, and attention to detail to maintain positive customer relationships and uphold company values.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, chat, or social media in a professional and timely manner.</li><li>Provide accurate information about products, services, and policies.</li><li>Handle and resolve customer complaints or escalate issues to the appropriate department.</li><li>Process orders, forms, applications, and requests accurately.</li><li>Maintain customer records and update account information in the CRM system.</li><li>Follow up with customers to ensure issues are resolved and satisfaction is achieved.</li><li>Identify opportunities to upsell or cross-sell products/services where appropriate.</li><li>Collaborate with internal teams (sales, logistics, technical support) to ensure smooth service delivery.</li><li>Meet or exceed individual and team performance metrics (e.g., response time, resolution rate, satisfaction score).</li><li>Stay updated on product knowledge, company policies, and customer service best practices.</li></ul>Qualifications &amp; Skills:<ul><li>Education: High school diploma or equivalent (Bachelor&rsquo;s degree preferred).</li><li>Experience: 1&ndash;3 years of experience in customer service or related roles.</li><li>Skills:</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Good computer literacy (CRM systems, Microsoft Office, chat tools).</li><li>Ability to multitask, prioritize, and manage time effectively.</li><li>Positive attitude, patience, and empathy toward customers.</li></ul>Job Type: Full-timeLocation: DHA Phase 8Job Type: Full-timePay: Rs45,000.00 - Rs65,000.00 per monthWork Location: In person

Customer Service Representative

East Hire

<div>
 
 
 Salary Range:
 
 50,000&ndash;70,000 per month (depending on experience)
 
 
 
 Location:
 
 On-site
 
 
 
 Employment Type:
 
 Full-Time
 
 
 
 
 
 
 Job Summary:
 
 
 
 We are seeking a Customer Support Representative to assist customers with inquiries, product support, and account-related concerns. The ideal candidate is personable, detail-oriented, and able to communicate clearly and professionally across email, phone, and chat. This role is focused on building trust, providing timely assistance, and ensuring an excellent customer experience.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Respond to customer inquiries through phone, email, and chat in a professional and friendly manner
 </li>
 <li>
 Troubleshoot basic product or service issues and provide clear solutions
 </li>
 <li>
 Document interactions and update CRM/customer records accurately
 </li>
 <li>
 Work closely with internal teams to resolve customer concerns efficiently
 </li>
 <li>
 Maintain a high level of customer satisfaction and service quality
 </li>
 <li>
 Identify common service issues and suggest improvements to processes
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Excellent English communication skills, both written and verbal
 </li>
 <li>
 Strong customer empathy, patience, and problem-solving ability
 </li>
 <li>
 Ability to work independently in a fast-paced, dynamic environment
 </li>
 <li>
 Solid organizational and task management skills
 </li>
 <li>
 Previous customer service experience preferred but not required
 </li>
 </ul>
 
 
 
 
 
 Location Preference:
 
 
 
 
 
 
 Office Location: DHA Phase 6, Lahore - Candidates residing nearby or with convenient commute access will be preferred.
 
</div>

Customer Support Representative

ASK Development

Job Description:We are hiring for banking helpline agent's for a well-reputed telecom company.Key Responsibilties:<ul><li>Answering customer calls: Promptly responding to incoming calls from customers with a positive and professional demeanor.</li><li>Customer query resolution: Addressing customer questions, concerns, and complaints by providing accurate information and solutions.</li><li>Order processing: Taking customer orders, verifying details, and processing payments.</li><li>Account management: Updating customer accounts with relevant information and changes.</li></ul>Salary:37K-45K (Performance based incentives)Educational Requirment:Minimum GraduationExperience:06 Months experience in banking sector (CSR)Job Type: Full-timePay: Rs37,000.00 - Rs55,000.00 per monthJob Type: Full-timePay: Rs45,000.00 per monthApplication Question(s):<ul><li>Do you have experience with Easypaisa/jazz Cash campaign?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Location:<ul><li>Lahore(Required)</li></ul>Work Location: In personJob Type: Full-timePay: Rs45,000.00 - Rs55,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

inbound call center

Tech Troops (PVT) LTD

We are looking for a Customer Service Representative with experience in sales to join our team for the night shift. In this role, you will assist customers by addressing their inquiries, resolving concerns, and identifying opportunities to recommend additional services. Your ability to combine exceptional customer service with effective sales techniques will be key to your success.Key Responsibilities:&middot; Customer Engagement: Provide outstanding support to customers via phone, email, and chat, ensuring their inquiries are addressed promptly and accurately.&middot; Sales Skills: Identify customer needs and recommend relevant products or services through upselling and cross-selling techniques to enhance customer satisfaction and drive revenue.&middot; Issue Resolution: Handle and resolve customer complaints with professionalism, empathy, and a focus on customer satisfaction.&middot; Effective Communication: Maintain clear and concise communication with customers, providing timely updates and follow-ups as needed.&middot; Documentation: Accurately record customer interactions and resolutions to ensure service quality and continuous improvement.Qualifications:&middot; Experience: 3 to 6 months of experience in customer service, sales, or a related role.&middot; Sales Skills: Strong ability to upsell, cross-sell, and position solutions that meet customer needs.&middot; Language Skills: Proficient in English with excellent verbal and written communication skills.&middot; Interpersonal Skills: Ability to build rapport with customers and work effectively in a team environment.Requirements:&middot; Education: High school diploma or equivalent (additional education in customer service or sales is a plus).&middot; Flexibility: Willingness to work night shifts and adapt to changing priorities.&middot; Technical Skills: Familiarity with customer service software, sales tools, and basic computer skills.Compensation:&middot; Salary: Competitive market rate, including a base salary plus commission.Work Location:&middot; Lahore, Model Town: Candidates must be able to reliably commute or plan to relocate before starting work.Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Potato Logics

Job Title: Customer Support RepresentativeJob Summary: Seeking a friendly and efficient Customer Support Representative to assist customers via phone, email, and chat. Responsibilities include resolving inquiries, troubleshooting issues, and ensuring customer satisfaction.Responsibilities:<ul><li>Respond to customer inquiries promptly and courteously</li><li>Provide accurate information and assistance</li><li>Handle complaints professionally and escalate as needed</li><li>Document interactions and maintain records</li><li>Stay updated on product features and policies</li></ul>Qualifications:<ul><li>Previous customer service experience preferred</li><li>Strong communication and problem-solving skills</li><li>Familiarity with CRM systems</li><li>Empathetic and customer-focused attitude</li></ul>Join our team and help us provide exceptional service to our customers. Submit your resume today.Location: Johar town, LahoreSalary package: Market competitiveEmail: hratpotato@gmail.comMale &amp; female both can apply Job Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

Customer Support

Explore 893+ Customer service agent in Lahore this November. Find roles across top companies and apply now to boost your career.

893 customer service agent jobs IN Lahore

Manager Quality Assurance Inbound/Out Bound call center

Customer Sales Agent (Inbound USA)

Customer Service Representative

Customer Support Representative

inbound call center

Customer Service Representative

Customer Support