customer service representative Jobs in Lahore

customer service representative

sales representative

customer sales representative Jobs in Lahore

customer sales representative

customer support executive Jobs in Lahore

customer support executive

sales associate

customer service agent

TeamSource

Inbound Call Center Agent (Night Shift) NON SALESTimings: 8PM&ndash;5AM or 9PM&ndash;6AM (Mon&ndash;Sat)Salary: 70K-80K Basic + Bonuses.For a quicker response, please send a 1-minute voice introduction in English on Wha ts App at 03 2 3 7 78 0 26 0Requirements:Fluent USA English accent (MUST)Google Sheets &amp; CRM knowledgeProfessional behaviorExperience preferred, not requiredComfortable with night shiftJob Type: Full-timePay: Rs50,000.00 - Rs100,000.00 per monthWork Location: In person

Inbound USA Call Center Agent NON SALES | 70K-80K Basic + Bonuses | Males Only | NON SALES

Brandix Soft

Job Posting: US Call Center Agent Location: Lahore (On-site) Salary: Up to &#8360;75,000 per monthAbout Brandix Soft (Pvt.) Ltd. Brandix Soft is a premier digital solutions provider, specializing in cutting-edge SEO, digital marketing, and web development services for businesses in the US market. We are growing our dynamic team at our Lahore office and seeking motivated professionals for night-shift operations.Position Overview We are hiring articulate and results-driven US Call Center Agents to manage outbound communications with our US-based clientele. The ideal candidate will be dedicated to delivering exceptional customer service, resolving inquiries efficiently, and identifying opportunities to add value through our service offerings.Key Responsibilities<ul><li>Execute a target of 200+ outbound calls daily to engage with US clients.</li><li>Deliver expert support and information on our SEO, Digital Marketing, PPC, and web development services.</li><li>Proactively identify and qualify 3-5 weekly upselling opportunities for service enhancements.</li><li>Educate clients on service performance and recommend beneficial upgrades.</li></ul>Qualifications &amp; Requirements<ul><li>Education: Minimum Matric / O-Level; a Bachelor&rsquo;s degree is preferred.</li><li>Technical Skills: Proficiency in Google Workspace or Microsoft Office. A basic understanding of SEO and digital marketing concepts is advantageous.</li><li>Soft Skills:</li><li>Excellent verbal communication skills in English.</li><li>Strong active listening, problem-solving, and multitasking abilities.</li><li>Professional phone etiquette and high emotional intelligence.</li><li>A goal-oriented mindset with the ability to perform in a fast-paced environment.</li><li>Availability: Must be available for the night shift (6:00 PM &ndash; 3:00 AM, Monday to Friday) and work from our office in Lahore.</li></ul>We Offer<ul><li>A competitive base salary.</li><li>Uncapped performance-based commissions and bonuses.</li><li>Comprehensive training in digital marketing and advanced communication techniques.</li><li>A modern, well-equipped office in Gulberg's prime business district.</li><li>Valuable international exposure through direct client interaction.</li><li>A collaborative and supportive team culture.</li></ul>Application Process Interested candidates are invited to apply on Indeed with an updated resume.Applications may also be submitted to:<ul><li>Email: hrsales@brandixsoft.com</li><li>WhatsApp: +92 325 5599973</li></ul>Please note: Only shortlisted candidates will be contacted.Job Type: Full-time, Fresher Experience: International cold calling: 1 year (Required) Language: English (Required - Fluent)Job Types: Full-time, FresherPay: Up to Rs75,000.00 per monthExperience:<ul><li>international cold calling: 1 year (Required)</li></ul>Language:<ul><li>English Fluently? (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Call Center Agent (US)

Cerberus Comm.

Job Description: We are looking for enthusiastic and skilled Semi Inbound Sales Agents to join our USA Telecom Campaign. The ideal candidate will have prior experience in USA-based campaigns, excellent English communication skills, and the ability to engage customers effectively. This is a rewarding role with a competitive salary, attractive commissions, and career growth opportunities.Key Responsibilities:<ul><li>Handle semi-inbound calls from USA-based customers regarding telecom services.</li><li>Provide clear, professional, and solution-oriented responses to customer queries.</li><li>Convert inquiries into successful sales through effective communication.</li><li>Maintain a high standard of customer service and satisfaction.</li><li>Build rapport and long-term customer relationships.</li><li>Handles Inbound Calls</li></ul>Requirements:<ul><li>Minimum 0*-1 year of experience* in any USA/UK/Canada campaign.</li><li>Strong English communication skills (verbal &amp; listening).</li><li>Ability to work in a night shift (8:00 PM &ndash; 5:00 AM).</li><li>Positive, energetic, and target-driven personality.</li><li>Candidates with exceptional English fluency but no prior experience are also encouraged to apply.</li></ul>Compensation &amp; Benefits:<ul><li>Basic Salary: Up to PKR 55,000</li><li>Uncapped commissions and performance bonuses for top scorers</li><li>No sales target pressure</li><li>Travel allowance for female employees</li><li>Professional and supportive work environment</li></ul>Job Types: Full-time, FresherPay: Rs55,000.00 - Rs100,000.00 per monthWork Location: In person

Customer Service & Semi Inbound Sales Agent

Planlab Solutions

Read this complete job description carefully before applying.PlanLab Solutions is seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing top-notch customer support to our clients via chat, email, and phone.Location: Model Town Link Road, LahoreShift: Afternoon 12/1 pm to 9 hours onward (9 hours)Responsibilities:<ul><li>Manage Email Queries, Live Chat and Calls with international clients</li><li>Proficiency in computer operations and using MS Office and Excel</li><li>No sales, targets, or commission-based work</li><li>Resolving customer issues and complaints by investigating the root cause of the problem, providing the appropriate solution, and following up to ensure customer satisfaction.</li><li>Maintaining accurate and up-to-date customer information and records.</li><li>Providing product information, troubleshooting guidance, and technical support to customers.</li><li>Keeping abreast of product and industry developments to provide the best service possible.</li></ul>Requirements:<ul><li>Excellent communication skills in written and verbal English.</li><li>Strong customer service orientation and ability to empathize with customers.</li><li>Good problem-solving skills and the ability to think on one's feet.</li><li>Ability to work independently and as part of a team.</li><li>Basic computer and internet skills.</li><li>Ability to multi-task and prioritise workload.</li><li>Flexibility to work in shifts, including weekends and holidays.</li></ul>Qualifications:<ul><li>Proficient in spoken English</li><li>Availability for Afternoon shifts</li><li>At least a High school diploma or equivalent is beneficial to have.</li><li>Comfortable working with computers and various software applications.</li><li>Experience in a call centre or in providing customer support via chat or email is a plus.</li></ul>To apply, please submit your resume and a cover letter highlighting your relevant experience and skills. We thank all applicants for their interest, but only those selected for an interview will be contacted.Job Types: Full-time, ContractPay: Rs40,000.00 - Rs55,000.00 per monthApplication Question(s):<ul><li>Are you fluent in spoken, written, and listening English? (Yes/No)</li><li>Please list 2-3 dates and time ranges that you could do an interview.</li><li>What is your current Salary?</li><li>What is your expected salary?</li><li>How would you rate your English proficiency? (Fluent / Native / Advanced / Intermediate / Basic).</li><li>Are you comfortable with handling outbound and inbound calls?</li><li>Can you write professional emails and handle live chat?</li><li>Are you available for the on-site afternoon shift? (12:00/1:00 PM onwards &ndash; 9 hours)</li></ul>Work Location: In person

CSR-CUSTOMER SUPPORT AGENT

Inteliqo

<div>
 
 
 About the Company
 
 
 
 We are seeking an experienced, motivated and customer-focused Customer Support Representative to join our dynamic team. The ideal candidate will be responsible for delivering exceptional service to our customers, addressing inquiries, resolving issues, and promoting a positive brand image. Your primary goal will be to ensure a seamless customer experience and contribute to customer satisfaction and loyalty.
 
 
 
 
 
 
 About the Role
 
 
 
 The Customer Service Representative will play a crucial role in ensuring customer satisfaction through effective communication and problem-solving skills.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
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 Identify and assess customers' needs to achieve satisfaction.
 </li>
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 Provide accurate, valid, and complete information to customers using appropriate methods and tools.
 </li>
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 Handle customer complaints and provide effective solutions or alternatives within the stipulated time frame.
 </li>
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 Maintain in-depth knowledge of our products and services to answer customer questions and promote additional features or offers.
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 Document interactions and maintain accurate records in the customer service database.
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 Collaborate with other departments to stay informed about product updates, promotions, and other relevant information.
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 Gather feedback from customers and share insights with the management team to improve service quality.
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 Participate in training and development programs to enhance customer service skills and product knowledge.
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 Meet or exceed individual and team performance targets and KPIs.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
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 High school diploma or equivalent; a degree in a relevant field is a plus.
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 Proven experience in a customer service role or similar position.
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 Strong communication skills, both verbal and written.
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 Excellent problem-solving abilities and an aptitude for handling difficult situations calmly.
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 Proficiency in using customer service software and CRMS
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 Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
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 A friendly and positive attitude with a passion for helping others.
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 Flexibility to work varying shifts, including evenings and weekends, as needed.
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 At least 1+ year of experience working in the international campaigns.
 </li>
 </ul>
 
 
 
 
 
 Required Skills
 
 
 <ul>
 <li>
 Strong communication skills
 </li>
 <li>
 Problem-solving abilities
 </li>
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 Proficiency in customer service software
 </li>
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 Ability to multitask and manage time effectively
 </li>
 </ul>
 
 
 
 
 
 Preferred Skills
 
 
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 Experience in a customer service/success/support role
 </li>
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 Knowledge of CRMs
 </li>
 </ul>
 
 
 
 
 
 Pay range and compensation package
 
 
 
 Pay: Rs110,000.00 - Rs125,000.00 per month
 
 
 
 
 
 
 Work hours
 
 
 
 EST timings (Night)
 
 
 
 
 
 
 Equal Opportunity Statement
 
 
 
 We are committed to diversity and inclusiveness in our hiring practices.
 
 
 
 
 
 
 How to Apply
 
 
 
 If you are enthusiastic about providing excellent customer service and thrive in a fast-paced environment, we would love to hear from you! Please submit your resume.
 
</div>

Senior Customer Service Representative

Intech Sky Pvt Ltd

Job Title: Customer Service Representative Company: Inteck Sky Pvt Ltd Location: Alama Iqbal Town Lahore Job Type: Full-Time | [On-Site] Salary Range: PKR 30,000 &ndash; 90,000 / monthKey Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat in a timely and professional manner</li><li>Provide information about products, pricing, custom orders, and delivery times</li><li>Create and follow up on quotes for potential and existing customers</li><li>Coordinate with production, logistics, or other departments to ensure order fulfillment</li><li>Resolve complaints or issues, with accountability and care</li><li>Maintain accurate records of all customer communications and transactions</li><li>Track orders, manage returns or adjustments, and update customers on status</li><li>Proactively reach out to customers for feedback or to check satisfaction</li></ul>Requirements<ul><li>1&#8209;3 years experience in customer service or sales support; experience in [industry] is a plus</li><li>Strong verbal and written communication skills</li><li>Excellent organizational skills; ability to multitask in a fast&#8209;paced setting</li><li>Familiarity with CRM tools (e.g. Salesforce, HubSpot, Zoho) and basic computer skills</li><li>Problem&#8209;solving attitude, patient and customer&#8209;focused</li><li>Ability to work independently and in a team</li></ul>How to ApplySend your resume and a brief cover letter on whatsApp 03266890239Job Type: Full-timePay: Rs30,000.00 - Rs90,000.00 per monthWork Location: In person

packaging representative CSR

Read this complete job description carefully before applying.PlanLab Solutions is seeking long-term, highly motivated, and customer-oriented individuals to join our growing team as Customer Service Representatives.In this role, you will be responsible for providing high-quality customer support to our international clients across multiple channels, including chat, email, and phone. Excellent English communication skills and problem-solving abilities are required, while prior experience with CRM tools (such as Zendesk, Gorgias, Intercom, Tidio, or similar) will be considered a strong advantage.Location: Model Town Link Road, Lahore Shift Timing: Afternoon (12:00/1:00 PM onwards &ndash; 9 hours)Responsibilities:<ul><li>Handle email queries, live chat, and phone calls with international clients in fluent/native English.</li><li>Deliver accurate product information, troubleshooting guidance, and technical support with a solution-oriented approach.</li><li>Take ownership of customer issues by identifying root causes, providing effective solutions, and ensuring complete customer satisfaction.</li><li>Maintain accurate and up-to-date customer records and documentation with strong attention to detail and accountability.</li><li>Stay proactive in learning about product and industry updates to improve service quality continuously.</li><li>Collaborate effectively within the team while demonstrating the ability to work independently, take responsibility, and self-manage tasks.</li></ul>Requirements:<ul><li>Excellent written, verbal, and listening English communication skills.</li><li>Strong customer service mindset with the ability to empathize with customers and solve their issues.</li><li>Problem-solving skills with the ability to think quickly and handle challenges.</li><li>Proficiency in computer operations, MS Office (Word, Excel), CRM software (such as Zendesk, Gorgias, Intercom, Tidio, or similar), and ticketing systems.</li><li>Ability to multitask, prioritize workload, stay organized, and remain proactive and responsible for assigned tasks.</li><li>Flexible to work shifts, including weekends and holidays.</li><li>This role involves no sales, no targets, and no commission-based work.</li></ul>Qualifications:<ul><li>Proficient in spoken, written, and listening English.</li><li>Available for the afternoon shift (12:00/1:00 PM onwards &ndash; 9 hours).</li><li>High school diploma (or equivalent) required; higher education is a plus.</li><li>Prior experience in a call center or providing chat/email support is required and will be considered a strong advantage.</li><li>Comfortable with computers, knowledgeable in software applications, and confident in general computer usage.</li></ul>Why Join Us?<ul><li>Build a stable and rewarding long-term career with a growing team.</li><li>Enhance your skills and gain continuous learning opportunities.</li><li>Experience career growth in a supportive and collaborative environment.</li><li>Be part of a workplace that values responsibility, learning, and professional development.</li></ul>Interested candidates are encouraged to apply by submitting their resume and cover letter highlighting relevant skills and experience. Applications will be reviewed on a rolling basis, and only shortlisted candidates will be contacted for interviews. If you are confident in your abilities and meet the requirements above, we would love to hear from you&mdash;please apply today.Job Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>Are you fluent in spoken, written, and listening English? (Yes/No)</li><li>What is your current Salary?</li><li>What is your expected salary?</li><li>How would you rate your English proficiency? (Fluent / Native / Advanced / Intermediate / Basic).</li><li>Are you comfortable with handling outbound and inbound calls?</li><li>Can you write professional emails and handle live chat?</li><li>Are you available for the on-site afternoon shift? (12:00/1:00 PM onwards &ndash; 9 hours)</li></ul>Work Location: In person

CSR - Customer Support - Customer Service Representative - Afternoon

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