customer service agent

Compass Training and Consultancy Pvt. Ltd.

Have you worked with International CustoWe are seeking a seasoned Customer Service Specialist to serve as the voice of our brand for a global clientele. In this role, you will not merely answer questions; you will drive sales and provide premium support across international markets.This position is designed for a career-driven professional with a strong background in E-commerce who thrives in a fast-paced, omnichannel environment. You will manage complex inquiries, facilitate sales, and ensure seamless order fulfillment while maintaining impeccable service standards.Key Responsibilities<ul><li>Omnichannel Communication: Manage high-volume inbound inquiries via Live Chat, VOIP/Phone, and Email with a focus on &quot;First Contact Resolution&quot; and sales conversion.</li><li>E-commerce Operations: Expertly navigate order management systems to handle complex logistics, returns, product advisory, and payment queries.</li><li>Proactive Engagement: Execute strategic outbound calls for case resolution and sales follow-ups to maximize customer retention and lifetime value.</li><li>Cross-Functional Collaboration: Liaise effectively with internal Sales, Logistics, and Technical Support departments to streamline operations and solve escalated issues.</li><li>CRM Management: Maintain meticulous records of all client interactions within the CRM, ensuring data integrity and accurate reporting.</li><li>Brand Ambassadorship: Maintain a polished, customer-centric attitude at all times, de-escalating conflicts with professionalism and empathy.</li></ul>Mandatory Requirements (Please Read Carefully)<ul><li>Experience: Minimum of 3 years of proven experience in Customer Support and Sales within an International E-commerce environment.</li><li>Language Proficiency: Native or C2-level proficiency in English is non-negotiable. You must possess exceptional verbal articulation (neutral accent preferred for international markets) and flawless written grammar.</li><li>Industry Knowledge: Demonstrated experience with E-commerce platforms (e.g., Shopify, Magento, Salesforce) and ticketing systems (e.g., Zendesk, Intercom).</li><li>Education: Bachelor&rsquo;s Degree required.</li></ul>Candidate Profile<ul><li>Global Mindset: You have prior experience serving customers in North American, European, or Australian markets and understand international service expectations.</li><li>Tech-Savvy: You are comfortable juggling multiple software tools simultaneously and learning new systems rapidly.</li><li>Problem Solver: You are detail-oriented and proactive, capable of working independently to resolve issues without constant supervision.</li><li>Resilient: You maintain composure under pressure and treat challenging interactions as opportunities to build loyalty.</li></ul>Pay: Rs110,000.00 - Rs160,000.00 per monthApplication Question(s):<ul><li>Are you available for the onsite role at Arfa Karim Tower From Mon-Fr 1PM - 10PM and alternate saturdays off?</li><li>How would you rate yourself in spoken English out of 10?</li></ul>Work Location: In person

Customer Service Agent

Inovaqo

Job Title: VA / Customer Support Agent Vacant Positions: 03We are looking for a VA / Customer Support Agent who can communicate confidently with clients and provide excellent customer support. The ideal candidate should have strong spoken English, good interpersonal skills, and the ability to handle customer queries professionally.Key Responsibilities:<ul><li>Respond to customer queries in a timely and professional manner</li><li>Provide support and maintain positive client interactions</li><li>Handle communication through calls, chats, or emails</li><li>Resolve customer concerns effectively and escalate when needed</li><li>Maintain accurate records of customer interactions</li></ul>Requirements:<ul><li>Excellent spoken English and communication skills</li><li>Strong customer handling and interpersonal skills</li><li>Prior experience in customer support / virtual assistance is preferred</li><li>Ability to work in a fast-paced environment</li></ul>Job Details:<ul><li>Shift: Night Shift / Afternoon Shift</li><li>Location: Onsite &ndash; Near UMT, Lahore</li><li>Schedule: 6 Days a Week</li></ul>Salary: Up to PKR 90,000 - based on experience and spoken skills.Note: We are hiring on urgent basis, need to close the positions by 3rd April. Immediate joiners are highly encouraged to apply and will be reached out on priority basis.To apply Drop your resume: hr.bemoreremote02@gmail.comJob Type: Full-timePay: Rs60,000.00 - Rs90,000.00 per monthWork Location: In person

VA - Customer Support Agent

LOAD TRACK DISPATCH LLC

Job Title: Sales Agent / Chat Support / Digital Marketing ExecutiveJob Type: Full-TimeLocation: Airline Society (Near UCP)Job Description: We are currently hiring motivated and enthusiastic individuals for multiple positions, including Sales Agent, Chat Support, and Digital Marketing.This is a great opportunity for both experienced candidates and freshers looking to start or grow their careers in a professional environment.Key Responsibilities:<ul><li>Handle customer inquiries and provide support</li><li>Assist in sales and client communication</li><li>Manage chat support and online interactions</li><li>Support digital marketing activities (social media, campaigns, etc.)</li></ul>Requirements:<ul><li>Good communication skills</li><li>Basic computer knowledge</li><li>Positive attitude and willingness to learn</li><li>Freshers are encouraged to apply</li></ul>How to Apply: Apply directly through Indeed or contact via phone/WhatsApp: +1 (845) 760-0339or email: loadtrackdispatch@gmail.comJob Type: Full-timePay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

Sales Agent / Chat Support

Taraki

<div>
 Our client
 
 Voicelink Solutions
 
 is looking for
 
 Customer Support Executive
 
 in
 
 Lahore.
 
 
 
 
 Job Description:
 
 
 
 
 Job Title: Call Center Agent (Customer Support / Sales)
 
 
 
 
 Location: Lahore
 
 
 
 
 Job Type:
 
 Full-Time
 
 
 
 Salary:
 
 PKR 30,000 &ndash; 60,000 + Attractive Commission
 
 
 
 Shift Timing:
 
 2:00 PM &ndash; 10:00 PM
 
 
 
 Job Description:
 
 
 
 We are looking for motivated and confident individuals to join our team as
 
 Call Center Agents
 
 . The role involves handling customer calls, providing support, and/or generating sales through inbound and outbound calls.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Handle inbound and outbound calls professionally
 </li>
 <li>
 Guide customers about products/services
 </li>
 <li>
 Resolve queries and complaints efficiently
 </li>
 <li>
 Maintain call records and customer data
 </li>
 <li>
 Achieve sales targets (for sales campaigns)
 </li>
 <li>
 Build strong customer relationships
 
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 Good communication skills (Urdu &amp; basic English)
 </li>
 <li>
 Basic computer knowledge
 </li>
 <li>
 Ability to work in a fast-paced environment
 </li>
 <li>
 Fresh &amp; experienced candidates can apply
 </li>
 <li>
 Call center experience is a plus
 
 
 
 </li>
 </ul>
 
 What We Offer:
 
 
 
 <ul>
 <li>
 Fixed salary (PKR 30K &ndash; 60K)
 </li>
 <li>
 Performance-based commission
 </li>
 <li>
 Friendly working environment
 </li>
 <li>
 Growth and promotion opportunities
 </li>
 </ul>
</div>

Customer Support Executive - Voicelink Solutions

Luxsit Technologies

hiring fresh and motivated individuals for the role of Outbound Call Center Agent. No prior experience is required &mdash; we will provide training.This is a great opportunity for individuals looking to start their career in sales, communication, and customer engagement.Key Responsibilities<ul><li>Make outbound calls to potential clients</li><li>Introduce company services in a clear and confident manner</li><li>Generate leads and schedule meetings</li><li>Maintain basic records of calls and responses</li><li>Follow simple scripts and guidelines provided by the team</li></ul>Requirements<ul><li>Freshers are encouraged to apply</li><li>Good communication skills (basic English required)</li><li>Confident and positive attitude</li><li>Willingness to learn and grow</li><li>Basic computer knowledge</li></ul>What We Offer<ul><li>Hands-on training (no experience needed)</li><li>Friendly and supportive environment</li><li>Fixed salary + performance-based incentives</li><li>Career growth opportunities in sales and business development</li></ul>How to ApplyApply directly on Indeed, No direct CVs wil be entertainedPay: Rs25,000.00 - Rs35,000.00 per monthWork Location: In person

Outbound Call Center Agent (Freshers Welcome)

ibex.digital

<div>
 
 Job Overview
 
 
 
 ibex. Pakistan is hiring Customer Support Representatives in Lahore for a leading international eCommerce client (US &amp; UK region). This opportunity is ideal for individuals looking to build a career in call center jobs in Lahore, customer service, and international support roles. You will be responsible for assisting global customers with their queries related to orders, deliveries, returns, refunds, and account support. This is a non-sales role, focused on delivering exceptional customer experience and issue resolution.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Handle high-volume inbound calls, chats, and emails from US &amp; UK customers
 </li>
 <li>
 Assist with order tracking, delivery updates, returns, refunds, and account-related queries
 </li>
 <li>
 Provide accurate information regarding products, pricing, shipping, and policies
 </li>
 <li>
 Deliver first-call resolution (FCR) through effective problem-solving
 </li>
 <li>
 Maintain a professional, empathetic, and customer-first approach
 </li>
 <li>
 Follow client SOPs, quality standards, and compliance guidelines
 </li>
 <li>
 Use CRM systems to log interactions and manage customer cases
 </li>
 <li>
 Achieve KPIs including CSAT, NPS, AHT, and Quality Scores
 </li>
 <li>
 Escalate complex issues appropriately while ensuring customer satisfaction
 </li>
 <li>
 Stay updated on process changes and system updates
 
 
 </li>
 </ul>
 
 Job Specifications
 
 
 
 <ul>
 <li>
 Excellent English communication skills (mandatory)
 </li>
 <li>
 Ability to communicate with US &amp; UK customers (neutral/American/British accent preferred)
 </li>
 <li>
 Minimum Matric / O Levels (Bachelor&rsquo;s preferred)
 </li>
 <li>
 Strong problem-solving and interpersonal skills
 </li>
 <li>
 Basic knowledge of Microsoft Office / Google Workspace
 </li>
 <li>
 Ability to multitask across CRM tools and communication platforms
 </li>
 <li>
 Experience in international call center or eCommerce support is a plus
 </li>
 <li>
 Fresh candidates seeking call center jobs in Lahore are encouraged to apply
 </li>
 <li>
 Must be 18+ with valid CNIC
 
 
 </li>
 </ul>
 
 Career Growth Opportunities at ibex. Pakistan
 
 
 
 This ibex. job role offers career growth pathways, depending on performance and interest, including:
 
 
 <ul>
 <li>
 Customer Service Representative Supervisors/ Team Lead
 </li>
 <li>
 Office Administrator / Operations Coordinator
 </li>
 <li>
 Training Specialists
 </li>
 <li>
 Cross-campaign growth for more exposure
 </li>
 <li>
 Cross-departmental growth for specific interests like marketing, IT, HR, etc.
 
 
 </li>
 </ul>
 Perks &amp; Benefits
 
 
 Medical Insurance
 
 
 Permanent Employment Status
 
 
 Provident Fund
 
 
 Internal Job Opportunities
 
 
 Annual Leaves
 
 
 Leaves Encashment
 
 
 Referral Bonus
 
 
 Company Pick &amp; Drop
</div>

Customer Support Representative

IGET Solutions PVT Ltd

We are looking for a dedicated and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer interactions, resolving queries, and ensuring a high level of customer satisfaction through professional communication.Key Responsibilities<ul><li>Handle inbound and outbound customer calls in a professional manner</li><li>Respond to customer queries via calls, emails, or chat support</li><li>Provide accurate information about products and services</li><li>Resolve customer complaints efficiently and maintain customer satisfaction</li><li>Maintain proper records of customer interactions and transactions</li><li>Follow communication scripts and company policies</li><li>Work closely with team members and supervisors to improve service quality.</li></ul>Timings: 5:00 PM Till 2:00AM LOCATION: Bahria town-Lahore. Salary: Up to Rs. 80,000. NIGHT SHIFT.Job Type: Full-timePay: Up to Rs80,000.00 per monthWork Location: In person

Call Agent-Customer Support

Explore 845+ Customer service agent in Lahore this April. Find roles across top companies and apply now to boost your career.