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customer service representative Jobs in Lahore

customer service representative

call center representative Jobs in Lahore

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customer service agent

Compass Training and Consultancy Pvt. Ltd.

We are seeking a seasoned Customer Experience &amp; Sales Specialist to serve as the voice of our brand for a global clientele. In this role, you will not merely answer questions; you will drive sales and provide premium support across international markets.This position is designed for a career-driven professional with a strong background in E-commerce who thrives in a fast-paced, omnichannel environment. You will manage complex inquiries, facilitate sales, and ensure seamless order fulfillment while maintaining impeccable service standards.Key Responsibilities<ul><li>Omnichannel Communication: Manage high-volume inbound inquiries via Live Chat, VOIP/Phone, and Email with a focus on &quot;First Contact Resolution&quot; and sales conversion.</li><li>E-commerce Operations: Expertly navigate order management systems to handle complex logistics, returns, product advisory, and payment queries.</li><li>Proactive Engagement: Execute strategic outbound calls for case resolution and sales follow-ups to maximize customer retention and lifetime value.</li><li>Cross-Functional Collaboration: Liaise effectively with internal Sales, Logistics, and Technical Support departments to streamline operations and solve escalated issues.</li><li>CRM Management: Maintain meticulous records of all client interactions within the CRM, ensuring data integrity and accurate reporting.</li><li>Brand Ambassadorship: Maintain a polished, customer-centric attitude at all times, de-escalating conflicts with professionalism and empathy.</li></ul>Mandatory Requirements (Please Read Carefully)<ul><li>Experience: Minimum of 3 years of proven experience in Customer Support and Sales within an International E-commerce environment.</li><li>Language Proficiency: Native or C2-level proficiency in English is non-negotiable. You must possess exceptional verbal articulation (neutral accent preferred for international markets) and flawless written grammar.</li><li>Industry Knowledge: Demonstrated experience with E-commerce platforms (e.g., Shopify, Magento, Salesforce) and ticketing systems (e.g., Zendesk, Intercom).</li><li>Education: Bachelor&rsquo;s Degree required.</li></ul>Candidate Profile<ul><li>Global Mindset: You have prior experience serving customers in North American, European, or Australian markets and understand international service expectations.</li><li>Tech-Savvy: You are comfortable juggling multiple software tools simultaneously and learning new systems rapidly.</li><li>Problem Solver: You are detail-oriented and proactive, capable of working independently to resolve issues without constant supervision.</li><li>Resilient: You maintain composure under pressure and treat challenging interactions as opportunities to build loyalty.</li></ul>Job Type: Full-timePay: Rs140,000.00 - Rs155,000.00 per monthApplication Question(s):<ul><li>Have you worked with international customers?</li><li>How would you rate your English?</li></ul>Work Location: In person

Customer Service Agent

K9 Technologies

We are looking for a motivated Travel Sales Agent to join our team. The ideal candidate will be responsible for assisting customers with travel bookings, providing travel information, and closing sales for flights, hotels, and travel packages. The candidate should have good communication skills and the ability to convince customers.Responsibilities:<ul><li>Assist customers with travel inquiries and bookings.</li><li>Sell travel packages, airline tickets, hotels, and tour services.</li><li>Provide accurate information about destinations, prices, and travel policies.</li><li>Handle customer queries through calls, messages, or emails.</li><li>Maintain customer records and booking details.</li><li>Achieve sales targets and provide excellent customer service.</li></ul>Requirements:<ul><li>Good communication and sales skills.</li><li>Basic knowledge of travel booking and ticketing.</li><li>Ability to deal with customers professionally.</li><li>Experience in travel sales or customer service will be preferred.</li><li>Basic computer and internet skills.</li></ul>Job Types: Full-time, FresherPay: Rs40,000.00 - Rs50,000.00 per yearWork Location: In person

Travel Sales Agent

Magnatec Systems Private Limited

Job Description:We are looking for a Calling Agent with experience in handling customer calls and basic knowledge of ERP systems to assist clients with inquiries, support requests, and product-related questions. As the first point of contact, you will play a key role in ensuring customer satisfaction, resolving concerns, and guiding users on ERP-related functionalities.Responsibilities:<ul><li>Handle inbound and outbound calls in a professional and timely manner.</li><li>Provide accurate information about products, services, and ERP features.</li><li>Assist customers with basic ERP-related issues and provide first-level support.</li><li>Address customer concerns and ensure a positive experience.</li><li>Record call details and maintain accurate customer interaction logs.</li><li>Coordinate with technical or ERP teams for complex issues.</li><li>Follow up with customers to confirm issue resolution and satisfaction.</li></ul>Requirements:<ul><li>Minimum 2 years of experience in calling, telesales, or call center support.</li><li>Bachelor&rsquo;s degree in Business, Marketing, or a related field (preferred).</li><li>Strong verbal communication and problem-solving skills.</li><li>Basic understanding of ERP systems and business processes.</li><li>Ability to remain calm, confident, and professional during calls.</li><li>Basic computer skills and familiarity with CRM or support tools.</li></ul>Job Type: Full-timeWork Location: In person

Calling Agents-Female

I Tech

Call Center Agent &ndash; UK Inbound Sales (Day Shift)Location: Muslim Town, Lahore (On-site) Shift: Morning Shift &ndash; UK Campaign (02:00PM - 10:00PM) Schedule: Monday&ndash;Friday Weekly Off: Saturday &amp; Sunday Salary: PKR 40,000 + Performance Incentives Job Type: Full-Time Industry: International Call Center / BPOJob OverviewWe are hiring Call Center Agents for our UK Inbound Sales Campaign in Lahore. This role is ideal for candidates who want to build a career in international call center operations and customer communication.Fresh candidates with good English speaking skills are encouraged to apply. Selected candidates will receive professional training, sales guidance, and performance-based incentives.Key Responsibilities<ul><li>Handle inbound calls from UK-based customers</li><li>Present services and assist customers professionally</li><li>Respond to inquiries and provide accurate information</li><li>Maintain CRM records and call updates</li><li>Follow campaign scripts and quality standards</li><li>Achieve daily and monthly performance targets</li></ul>Requirements<ul><li>Good spoken English communication skills</li><li>Confident and customer-focused personality</li><li>Freshers or candidates with basic call center exposure can apply</li><li>Comfortable working UK campaign shift hours</li><li>Available for on-site work in Muslim Town, Lahore</li></ul>Salary &amp; Benefits<ul><li>Fixed salary: PKR 40,000 +</li><li>Monthly performance incentives</li><li>Paid professional training</li><li>Continuous coaching and skill development</li><li>Saturday &amp; Sunday off</li><li>Friendly and growth-oriented work environment</li><li>Career growth opportunities to Senior Agent, Supervisor, or Team Lead</li></ul>Apply now to start your career in a growing UK inbound call center campaign.Job Type: Full-timePay: From Rs40,000.00 per monthWork Location: In person

Call Center Agent – UK Inbound Sales (Day Shift)

Nopex Services

We are hiring agents(male &amp;female) for our call centre.Join our team as an Call Center agent for Night Shift with a Fixed salary plus good commissionJoin us now.Perks of the job include:Fixed salary plus commission<ul><li>5 days a week.</li><li>Daily, Weekly, and monthly bonuses.</li><li>performance based incentives.</li><li>Attendance based Allowances.</li><li>Send me your cv on WhatsApp 0325-9492528</li></ul>Job Types: Part-time, FresherPay: Rs45,000.00 - Rs85,000.00 per monthWork Location: In person

Fresh Urdu Call Center Agents required

ChatPandas

Job Description<ul><li>Responding to customer inquiries via phone or email in a professional and timely manner.</li><li>Providing product and service information to customers.</li><li>Resolving customer complaints and issues with patience and empathy.</li><li>Identifying and resolving customer problems or concerns efficiently.</li><li>Escalating complex issues to the appropriate department for resolution.</li><li>Maintaining in-depth knowledge of our products and services.</li></ul>Experience:<ul><li>Relevant experience in customer service or a related field.</li><li>Strong customer service skills with the ability to manage a high volume of customer inquiries.</li><li>Excellent communication skills both written and verbal.</li><li>Must have basic English conversational skills.</li><li>Proficiency in using customer service software and tools.</li></ul>Education:<ul><li>High school diploma or equivalent. Additional education is a plus.</li></ul>Additional Details:<ul><li>GITMIT Co-Working Space, Gulberg 3.</li><li>9 hours a day work time with 6 days a week Onsite</li><li>Evening/Night Shifts</li></ul>Job Types: Full-time, FresherPay: Rs90,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>We are hiring for an immediate joining role. Would you be able to join us at the earliest?</li><li>Our role requires working onsite during evening and night shifts. Would you be comfortable with this schedule?</li></ul>Language:<ul><li>English Fluently (Required)</li></ul>Work Location: In person

Customer Support Representative

Al syed and family

Job Type: Full-time Shift Timing: 2:00 PM &ndash; 11:00 PM Location: Airline Society LahoreWe are looking for a motivated and professional Customer Service Representative (CSR) with excellent English communication skills and knowledge of airline ticketing. The ideal candidate will be responsible for assisting customers with travel inquiries, flight bookings, and providing outstanding customer support.Key Responsibilities:<ul><li>Handle customer inquiries via calls, emails, and chat in a professional manner</li><li>Assist customers with airline ticket bookings, cancellations, and rescheduling</li><li>Provide accurate information regarding flight schedules, fares, and travel policies</li><li>Resolve customer complaints efficiently and maintain high customer satisfaction</li></ul>Requirements:<ul><li>Excellent English communication skills (spoken and written)</li><li>Prior experience or knowledge of airline ticketing systems is preferred</li><li>Strong customer service and problem-solving skills</li><li>Basic computer knowledge and handling of booking systems</li><li>Positive attitude and professional behavior</li></ul>Pay: From Rs35,000.00 per monthWork Location: In person

Customer Service Representative (CSR)

Explore 688+ Customer service agent in Lahore this March. Find roles across top companies and apply now to boost your career.