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transport & customs specialist

ankara customs branch manager Jobs in Turkey

ankara customs branch manager

operation customer service agent for customs

Expeditors

<div>Company Description 
We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us! 
Job Description 
Major Tasks &amp; Responsibilities:
(include but not limited to)<ul><li>
Ensure smooth and timely process flow of customs files.</li><li>
Ensure accurate and timely data entry into our operational system and billing.</li><li>
Track and trace customs files as required. This can be either internally via exp.o or externally via carrier websites or by telephone to carrier offices</li><li>
Interact with our customers in arranging their customs brokerage process meeting customer service standards</li><li>
Contribute to maintaining good relationships with service providers</li><li>
Meet compliance at all times with internal and external regulations in accordance with government regulations</li><li>
Understand customs department process flow, looking for best practices to improve operational efficiency and productivity</li><li>
Ensure all customers standard operating procedures are in place and updated</li><li>
Meet KPI standards in accordance with the Company&rsquo;s procedure</li><li>
Verify and ensure documents are timely sent to customer for customs purposes.</li><li>
Overseas communications, timely responses to emails and requests (internal and external)</li><li>
Escalation of problems with management when necessary</li><li>
Meets company standards of 52 hours training per year</li><li>
Attend training classes when required</li><li>
Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.</li></ul> 
Qualifications<ul><li> 
Qualifications
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.</li><li>
Having Brokerage B Licence ( Preferentially)</li><li>
Proactive, strong organizational skills.</li><li>
Good computer skills (Excel, Word, MS office).</li><li>
Fluent in English.</li><li>
Turkish is a must.</li><li>
A university degree in logistics or international trade is prefered.</li><li>
Understanding shipment documentation process is a plus.</li><li>
Previous customer service experience is a plus.</li></ul>
Reporting Structure 
<ul><li>
Customs Brokerage Lead Agent, Supervisor and Manager</li></ul> 
Additional Information 
Expeditors offers excellent benefits:<ul><li>
Paid Vacation, Holiday, Sick Time</li><li>
Health Plan: Medical</li><li>
Life Insurance</li><li>
Employee Stock Purchase Plan</li><li>
Training and Personnel Development Program</li><li>
Growth opportunities within the company</li><li>
Employee Referral Program Bonus</li></ul></div>

Operation Customer Service Agent for Customs

<div>
 
 Company Description
 
 
 
 We take care of our employees, and they take care of our customers!
 
 
 Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
 
 
 Our Mission
 
 
 We recruit, train, and retain the very best logistics and technical experts the world over.
 
 We love to promote from within
 
 - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
 
 
 
 Job Description
 
 
 
 
 Major Tasks &amp; Responsibilities:
 
 
 
 (include but not limited to)
 
 
 <ul>
 <li>
 Ensure smooth and timely process flow of customs files.
 </li>
 <li>
 Ensure accurate and timely data entry into our operational system and billing.
 </li>
 <li>
 Track and trace customs files as required. This can be either internally via exp.o or externally via carrier websites or by telephone to carrier offices
 </li>
 <li>
 Interact with our customers in arranging their customs brokerage process meeting customer service standards
 </li>
 <li>
 Contribute to maintaining good relationships with service providers
 </li>
 <li>
 Meet compliance at all times with internal and external regulations in accordance with government regulations
 </li>
 <li>
 Understand customs department process flow, looking for best practices to improve operational efficiency and productivity
 </li>
 <li>
 Ensure all customers standard operating procedures are in place and updated
 </li>
 <li>
 Meet KPI standards in accordance with the Company&rsquo;s procedure
 </li>
 <li>
 Verify and ensure documents are timely sent to customer for customs purposes.
 </li>
 <li>
 Overseas communications, timely responses to emails and requests (internal and external)
 </li>
 <li>
 Escalation of problems with management when necessary
 </li>
 <li>
 Meets company standards of 52 hours training per year
 </li>
 <li>
 Attend training classes when required
 </li>
 <li>
 Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Qualifications
 
 
 </li>
 </ul>
 Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
 
 
 <ul>
 <li>
 Having Brokerage B Licence ( Preferentially)
 </li>
 <li>
 Proactive, strong organizational skills.
 </li>
 <li>
 Good computer skills (Excel, Word, MS office).
 </li>
 <li>
 Fluent in English.
 </li>
 <li>
 Turkish is a must.
 </li>
 <li>
 A university degree in logistics or international trade is prefered.
 </li>
 <li>
 Understanding shipment documentation process is a plus.
 </li>
 <li>
 Previous customer service experience is a plus.
 
 
 </li>
 </ul>
 
 Reporting Structure
 
 
 
 <ul>
 <li>
 Customs Brokerage Lead Agent, Supervisor and Manager
 
 
 </li>
 </ul>
 Additional Information
 
 
 Expeditors offers excellent benefits:
 
 
 <ul>
 <li>
 Paid Vacation, Holiday, Sick Time
 </li>
 <li>
 Health Plan: Medical
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Employee Stock Purchase Plan
 </li>
 <li>
 Training and Personnel Development Program
 </li>
 <li>
 Growth opportunities within the company
 </li>
 <li>
 Employee Referral Program Bonus
 </li>
 </ul>
</div>

<div>Job Description 
<ul><li>Determination of the target customers</li>
<li>Creation of new business environments with the target customers</li>
<li>Managing the development and maintaining the continuity in the sector</li>
<li>Coordinating the relevant units of DHL for potential businesses</li>
<li>Preparation of the contracts with the customers, with whom an agreement on the new business is reached</li>
<li>Providing the market research and information on the basis of managed customers, rivals and sector,</li>
<li>Creating and coordinating responses/offers for customers,</li>
<li>Developing cost &amp; pricing in the new business,</li>
<li>Building and coordinating a work group for new businesses,</li>
<li>Preparing presentations that will add 'value' to the customers and presenting these,</li>
<li>Ensuring the quality of the documents delivered to the customers,</li>
<li>Determining the needs of the customers and business model,</li>
<li>Making consistent and effective commercial agreements,</li>
<li>Building reliable, honest and long term relationships with the customers,</li>
<li>Directing the customer to the right solution,</li>
<li>Works in line with DHL rules and standards, (ISO 9001, ISO 27001 &amp; 22301)</li></ul> 
Competencies 
<ul><li>Bachelor&rsquo;s degree of university</li>
<li>Minimum 5 years of experience in Customs and Foreign Trade Sector</li>
<li>Customs Brokerage/Assistance Certificate (minimum 10 years of experience in Customs and Foreign Trade Sector in case no certificate)</li>
<li>Experienced in contract negotiation with service suppliers and customers with high profits</li>
<li>Knowledge about sector customer trends and expectations</li>
<li>Advanced level of English (Written &amp; Spoken)</li>
<li>A good level knowledge of Customs Software (Evrim) and MS Office applications</li>
<li>Strong communication and customer management skills with a solution oriented mindset</li>
<li>A very goog team player with strong coordination skills</li>
<li>Active driver with a type B license</li>
<li>No military service obligation (for maile candidates)</li></ul></div>

CUSTOMS BUSINESS DEVELOPMENT MANAGER

Tetra Pak

<div>At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good &ndash; protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.
And we need people like you to make it happen.

We empower you to reach your potential with opportunities to make an impact to be proud of &ndash; for food, people and the planet.<div><div><div><h2 class="jobSectionHeader"> 
Job Summary</h2>
</div><div>
We are creating a new organization with the aim to put a well-defined and standardized global Customs &amp; Import operating model in place across all relevant dimensions, from compliance, customer service, operational efficiency to leveraging free-trade agreements and customs costs. 


We are now looking for a professional Senior Customs Expert who will perform execution of continuous improvement for all processes associated with import /export and ensure end-to-end daily activities defined into Customs RACI and compliance with country rules and regulations. You will work directly with regional and local teams with operational/tactical customs activities (import and export flow) and provide stakeholders with customs and trade solutions. 


The location for this position is Izmir, Turkiye and this is a permanent position.</div></div><div><div><h2 class="jobSectionHeader">
What you will do</h2>
</div><div>
As Senior Customs Expert, you will:
<div>
<ul><li>Operational Performance:</li></ul>
<ul><li>Drive excellence in import, export, and transit activities.</li>
<li>Implement import and export processes to enhance efficiency and reduce costs.</li>
<li>Monitor Key Performance Indicators (KPIs) to track performance.</li></ul></div> 

<div><ul><li>Compliance and Interaction:</li></ul>
</div><div><ul><li>Serve as the primary point of contact for local customs authorities.</li>
<li>Ensure adherence to country-specific rules and regulations.</li>
<li>Collaborate with brokers and third parties for seamless customs interactions.</li></ul></div> 

<div><ul><li>Customs permissions / special matters:</li></ul>
</div><div><ul><li>Drive compliance under the Authorized Economic Operator (AEO) permission.</li>
<li>Drive special regimes or benefits (e.g. IPR, Temporary imports/exports, FTAs).</li></ul></div> 

<div><ul><li>Risk Mitigation:</li></ul>
</div><div><ul><li>Proactively avoid or mitigate any potential business continuity or economic risk related to Tetra Pak operational structure and its customs transactions, by leading self-assessments and audits, quantifying potential risks and implementing corrective actions.</li>
<li>Ensure accurate tariff classification for imported and exported goods.</li></ul></div> 

<div><ul><li>Continuous Improvement:</li></ul>
</div><div><ul><li>Implement process enhancements to streamline customs operations.</li>
<li>Stay updated on changes in customs laws and regulations.</li>
<li>Identify potential optimization regarding operating costs within your local/region and opportunities for reducing customs duty spend with the usage of applicable customs regimes</li>
</ul></div></div></div><div><div><h2 class="jobSectionHeader">We believe you have</h2>
</div><div><ul><li>Experience: 5-8 years in the customs field, preferably in a multinational environment or customs brokerage company.</li>
<li>Education: University degree in Economics, Trade, or related fields.</li>
<li>Knowledge:</li>
<li><ul><li>Customs Procedures</li>
<li>Local customs regulations including AEO and special regimes</li>
<li>Experience in Customs Software or SAP is a plus</li>
<li>Domain in the office package, mainly Excel</li>
</ul></li><li>Skills:</li>
<li><ul><li>Strong stakeholders&rsquo; management skills</li>
<li>Strong collaboration and conflict management skills</li>
<li>An innovation mindset and a drive to find solutions and opportunities.</li>
<li>Result oriented</li>
<li>Analytical</li>
</ul></li><li>Languages:</li>
Proficiency in Turkish and English is a must 
<li><ul><li>
 
 
</li></ul></li></ul></div></div></div>We Offer You
<ul>
<li>A variety of exciting challenges with ample opportunities for development and training in a truly global landscape</li>
<li>A culture that pioneers a spirit of innovation where our industry experts drive visible results</li>
<li>An equal opportunity employment experience that values diversity and inclusion</li>
<li>Market competitive compensation and benefits with flexible working arrangements</li></ul> 


Apply Now

If you are inspired to be part of our promise to protect what&rsquo;s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/.

This job posting expires on October 21.

If you have any questions about your application, please contact Yvonne Cooke. 


Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.</div>

Senior Customs Expert

<div>
 
 Company Description
 
 
 
 We take care of our employees, and they take care of our customers!
 
 
 Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
 
 
 Our Mission
 
 
 We recruit, train, and retain the very best logistics and technical experts the world over.
 
 We love to promote from within
 
 - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
 
 
 
 Job Description
 
 
 
 Air Export AOG Agent will serve in an operations capacity, responsible for processing export shipments including accompanying export documentation. Major duties and responsibilities to include but not limited to:?
 
 
 <ul>
 <li>
 Track and Trace shipments.
 </li>
 <li>
 Prepare, handle, and process shipment documentation- including house and master air waybills, commercial documents, and customs/regulatory documents.
 </li>
 <li>
 Accurate and timely data entry into our operating system.
 </li>
 <li>
 Dispatch freight.
 </li>
 <li>
 Communicate effectively with customers, vendors, other Expeditors offices worldwide, and co-workers through high volume of email, phone, instant message, and person to person.
 </li>
 <li>
 Monitor reports.
 </li>
 <li>
 Accurate and timely client billing.
 </li>
 <li>
 Contribute to maintaining strong service provider relationships- airlines, trucking companies, and others.
 </li>
 <li>
 Maintain compliance standards at all times- including internal policies and procedures, external government regulations, and customer requirements.
 </li>
 <li>
 Meet key performance indicators to support department, branch, product, and company goals.
 </li>
 <li>
 Desire to understand overall department process flow and constantly seek opportunities for improved efficiency.
 </li>
 <li>
 Training and Development - must obtain required 52 hours of?annual training. (company provided)
 
 
 </li>
 </ul>
 Qualifications
 
 
 <ul>
 <li>
 Effective interpersonal skills - including the ability to listen, comprehend and to communicate clearly and concisely both verbally and in writing.
 </li>
 <li>
 Strong organizational and prioritization skills are critical.?
 </li>
 <li>
 Must have the ability to work independently and in a team environment.
 </li>
 <li>
 Proficient computer skills - Outlook, Excel, Word, PowerPoint
 </li>
 <li>
 Proven background for excellent attendance.
 
 
 </li>
 </ul>
 Additional Information
 
 
 Expeditors offers excellent benefits:
 
 
 <ul>
 <li>
 Paid Vacation, Holiday, Sick Time
 </li>
 <li>
 Health Plan: Medical
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Employee Stock Purchase Plan
 </li>
 <li>
 Training and Personnel Development Program
 </li>
 <li>
 Growth opportunities within the company
 </li>
 <li>
 Employee Referral Program Bonus
 </li>
 </ul>
</div>

Air Export Agent / Ankara

<div>Company Description 
We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us! 
Job Description 
Air Export AOG Agent will serve in an operations capacity, responsible for processing export shipments including accompanying export documentation. Major duties and responsibilities to include but not limited to:?<ul><li>
Track and Trace shipments.</li><li>
Prepare, handle, and process shipment documentation- including house and master air waybills, commercial documents, and customs/regulatory documents.</li><li>
Accurate and timely data entry into our operating system.</li><li>
Dispatch freight.</li><li>
Communicate effectively with customers, vendors, other Expeditors offices worldwide, and co-workers through high volume of email, phone, instant message, and person to person.</li><li>
Monitor reports.</li><li>
Accurate and timely client billing.</li><li>
Contribute to maintaining strong service provider relationships- airlines, trucking companies, and others.</li><li>
Maintain compliance standards at all times- including internal policies and procedures, external government regulations, and customer requirements.</li><li>
Meet key performance indicators to support department, branch, product, and company goals.</li><li>
Desire to understand overall department process flow and constantly seek opportunities for improved efficiency.</li><li>
Training and Development - must obtain required 52 hours of?annual training. (company provided)</li></ul> 

Qualifications 
<ul><li>
Effective interpersonal skills - including the ability to listen, comprehend and to communicate clearly and concisely both verbally and in writing.</li><li>
Strong organizational and prioritization skills are critical.?</li><li>
Must have the ability to work independently and in a team environment.</li><li>
Proficient computer skills - Outlook, Excel, Word, PowerPoint</li><li>
Proven background for excellent attendance.</li></ul> 
Additional Information 
Expeditors offers excellent benefits:<ul><li>
Paid Vacation, Holiday, Sick Time</li><li>
Health Plan: Medical</li><li>
Life Insurance</li><li>
Employee Stock Purchase Plan</li><li>
Training and Personnel Development Program</li><li>
Growth opportunities within the company</li><li>
Employee Referral Program Bonus</li></ul></div>

Cargocoon Netherlands BV

About UsWe&rsquo;re a Netherlands-based logistics &amp; customs group (brokerage, fiscal representation, bonded warehousing, transport). We want one web platform that connects the entire shipment flow.The ChallengeBuild a secure, scalable web application that unifies our day-to-day operations and gives customers real-time visibility and self-service.What you&rsquo;ll build<ul><li>Customer Portal: login, shipment tracking (MRN/CMR), document vault (invoices, PoDs, KYC/PoA), messaging, self-service forms.</li><li>Order Module: RFQs, rate cards, quotes &rarr; orders, versioning, approvals.</li><li>Customs &amp; VAT Workflow: IM4/IM7/T1 flows, LFR processes, Article 23/138 handling, EORI/VAT checks, CBS/ICP/Intrastat support, document generation.</li><li>Transport Management (TMS-lite): job planning, carrier assignments, milestones, geoupdates, exceptions &amp; alerts.</li><li>Docs &amp; Compliance: KYC intake, PoA, audit trail, four-eyes checks, SLA timers, task queues.</li><li>Integrations: Portbase and carrier APIs, email-to-case, file sync (OneDrive/SharePoint), potential links with customs/ERP/WMS tools.</li><li>Analytics: operational dashboards, KPIs, exportable reports.</li></ul>Your responsibilities<ul><li>Own the architecture &amp; development of the web platform (MVP &rarr; v1 &rarr; scale).</li><li>Model data and workflows across tenders, customs, VAT, transport, and docs.</li><li>Design role-based access, audit logs, and robust error handling.</li><li>Implement APIs/integrations (REST/GraphQL; EDI/EDIFACT useful).</li><li>Set up CI/CD, environments, monitoring, and documentation.</li><li>Collaborate with our operations team to translate rules into automations.</li></ul>Nice stack directions (open to your proposal)<ul><li>Frontend: React/Next.js (TypeScript), form systems, data grids.</li><li>Backend: Node.js/NestJS or .NET or Python (FastAPI/Django).</li><li>DB: PostgreSQL (with migrations), Redis cache, message queue (e.g., RabbitMQ).</li><li>Infra: Docker, Azure/AWS, IaC (Terraform), CI/CD (GitHub Actions).</li><li>Security: OAuth/OIDC/SSO, OWASP best practices, GDPR-minded design.</li></ul>Helpful domain experience<ul><li>Logistics/transport, TMS/WMS, Portbase or similar port community systems.</li><li>EU customs &amp; VAT flows (IM7, T1, LFR, MRN/CMR, Intrastat/CBS).</li><li>Document automation (PDF/labels), webhook/event-driven integrations.</li></ul>What we offer<ul><li>Change to apply your own creativity and make a platform with direct business impact.</li><li>Agile delivery in clear phases.</li><li>Access to domain experts, quick decisions, and production users.</li><li>Competitive freelance rates; long-term collaboration possible.</li><li>Remote setup.</li><li>Company-provided e-SIM with phone number for easy team contact.</li></ul>How to applySend a short note with links (GitHub/portfolio), your proposed stack, relevant case studies, and day rate/availability to fatih.ozdemir@cargocoon.com. If you have logistics or customs examples, even better. We&rsquo;ll invite selected candidates to a 45 minute intro call.&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;Maa&#351;: 60.000,00TRY - 75.000,00TRY ayl&#305;k

Remote - Freelance IT Architect & Developer – End-to-End Logistics (Web) Platform

Explore 1909+ Operation customer service agent for customs in Turkey this October. Find roles across top companies and apply now to boost your career.

1909 operation customer service agent for customs jobs IN Turkey

Operation Customer Service Agent for Customs

Operation Customer Service Agent for Customs

CUSTOMS BUSINESS DEVELOPMENT MANAGER

Senior Customs Expert

Air Export Agent / Ankara

Air Export Agent / Ankara

Remote - Freelance IT Architect & Developer – End-to-End Logistics (Web) Platform