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operation officers

operation manager

eClerx

<div>
 
 Company &ndash; eClerx
 
 
 Job Title &ndash; Operation Manager
 
 
 Job Location - Qesm El Maadi, Cairo, Egypt
 
 
 Employment Type &ndash; Full-Time
 
 
 Seniority Level &ndash; Mid Senior Level
 
 
 
 
 
 
 Job description :
 
 
 
 
 
 
 
 Primary Responsibilities :
 
 
 <ul>
 <li>
 Manages multiple teams and maintains &amp; improves operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analysis; managing systems and process improvement and quality assurance programs
 </li>
 <li>
 Ensure Performance Metrics are achieved consistently and all client deliverables met within timelines
 </li>
 <li>
 Prepares performance reports by collecting, analyzing and summarizing data and trends
 </li>
 <li>
 Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
 </li>
 <li>
 Lead client/vendor reviews/calibrations and revert to client/vendor queries on routine issues
 </li>
 <li>
 Provide innovative ideas to optimize internal metrics &amp; ensure critical matrices are met timely
 </li>
 <li>
 Perform audits and quality checks on Team Leads &amp; Floor Supports and provide feedback to them periodically on their performance
 </li>
 <li>
 Ensure cross skilling, perform Training Need Identification for teams and Bottom Quartile Management
 </li>
 <li>
 Hold periodic meetings to discuss operational updates, discuss task delegation and review issues
 </li>
 <li>
 Focus on retention of staff through career mapping &amp; guiding team members
 </li>
 <li>
 Advocate and adhere to organizational policies and procedures and remediation of any major incident
 </li>
 <li>
 Accomplish human resource objectives by recruiting, selecting, training, assigning, coaching, counselling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; enforcing policies and procedures
 </li>
 </ul>
 
 
 Qualification, Experience &amp; Skills :
 
 
 <ul>
 <li>
 Overall experience of 12+ years and should be a graduate or post graduate
 </li>
 <li>
 Proven and successful track record of effective people leadership within a customer relationship management (CRM) environment.
 </li>
 <li>
 Good understanding of CRM, Medallia and contact center best practices.
 </li>
 <li>
 Previous experience in a performance driven environment.
 </li>
 <li>
 Excellent communications skills when writing, speaking and presenting to all stake holders.
 </li>
 <li>
 Strong negotiation, interpersonal, written and oral communications skills &ndash; including presentation skills.
 </li>
 <li>
 Experience in the cable and telephone industry is an asset.
 </li>
 <li>
 He/she must also possess an understanding of the repair process in Telecom and Cable industry
 </li>
 </ul>
 
 
 
 
 
 We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law
 
 
 
 
</div>

Operation Manager

TTEC

<div>
 Operations Manager - Call Center &ndash; Cairo
 
 
 At TTEC, we&rsquo;re all about the Human Experience. Elevated. As a Service Delivery Manager Cairo, Egypt you&rsquo;ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
 
 
 What You&rsquo;ll be Doing
 
 
 Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to work closely with an iconic brand? In this role, you&rsquo;ll support and motivate your team to make sure they&rsquo;re on track to meet client and business goals.
 
 
 You&rsquo;ll have responsibility for the operational direction and financial performance of the business
 
 
 You&rsquo;ll manage, inspire, and motivate a number of junior managers to ensure operational excellence, service improvement and process refinement is realized, driving effective operating models to maximize revenue and performance.
 
 
 You&rsquo;ll report to the Senior Operations Manager. We&rsquo;re looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.
 
 
 Your accountabilities and activities will include
 
 
 Supporting the Senior Operations Manager in defining the Operational strategy to ensure the long-term development and success of the business
 
 
 <ul>
 <li>
 Responsibility for the direct management and development of the junior management team
 </li>
 <li>
 Responsibility for the development of the operational talent pool by optimizing the skills of the existing team via effective succession planning to ensure key roles are filled and individual talent is recognized.
 </li>
 <li>
 The continuous identification and implementation of operational best practice and proactive solutions through interaction with the wider TTEC digital and TTEC Engage teams.
 </li>
 <li>
 Supporting the introduction of new business, ensuring long term success and maximum revenue generation for TTEC.
 </li>
 <li>
 Contributing to the operational elements for new bids and new services
 </li>
 <li>
 Responsibility and accountability for the operational performance of the Client Area(s) and for exceeding targets of all required metrics and Key Performance Indicators.
 
 
 
 </li>
 </ul>
 Responsibility to create an environment in which employees consider themselves as stakeholders.
 
 
 Effective Stakeholder management and client relationship building to ensure seamless partnership with the client(s) and build trust in our business.
 
 
 To over-see the forecasting, planning and real time delivery of our man-power &ndash; to meet client volume and profiles.
 
 
 Working with the Recruitment and Learning and Development teams to define specific recruitment and training needs.
 
 
 What You Bring to the Role
 
 
 <ul>
 <li>
 A minimum 4 year call center management or equivalent work experience
 </li>
 <li>
 Continuously promote a performance-driven culture and always work towards reaching for amazing
 </li>
 <li>
 Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
 </li>
 <li>
 Consistently mentor and inspire others
 </li>
 <li>
 Customer focused mindset
 </li>
 <li>
 Understanding, interpreting, and manipulating data for reporting
 </li>
 <li>
 You&rsquo;ll have good process and change management experience to aid your delivery of business needs and changing client requirements
 </li>
 <li>
 Strong people and client leadership and stakeholder management
 
 
 
 </li>
 </ul>
 What You Can Expect
 
 
 <ul>
 <li>
 Knowledgeable, encouraging, supporting and present leadership
 </li>
 <li>
 Diverse and community minded organization
 </li>
 <li>
 Career-growth and lots of learning opportunities for aspiring minds
 </li>
 <li>
 And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you
 
 
 
 </li>
 </ul>
 
 About TTEC
 
 
 
 Our business is about making customers happy. That&rsquo;s all we do. Since 1982, we&rsquo;ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world&rsquo;s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
 
 
 TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
 
 
 
 Primary Location
 
 
 
 EG-Cairo-Cairo
</div>

Operations Manager Call Center

SSC HR Solutions

<div>
 
 Overview:
 
 We are seeking a highly organized and client-focused Operations Manager to oversee the daily operations of our luxury limousine company. The ideal candidate will ensure exceptional service delivery, manage logistical and administrative functions, and lead a team dedicated to providing premium transportation experiences.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Oversee daily operations of the limousine fleet, ensuring timely, safe, and luxurious service
 </li>
 <li>
 Manage driver scheduling, training, and performance to uphold company standards
 </li>
 <li>
 Maintain fleet maintenance schedules and coordinate repairs to ensure optimal vehicle condition
 </li>
 <li>
 Develop and implement operational policies and procedures to enhance efficiency and service quality
 </li>
 <li>
 Monitor customer satisfaction and address any issues promptly to uphold the company's reputation
 </li>
 <li>
 Coordinate with sales and marketing teams to support business growth and client retention
 </li>
 <li>
 Manage administrative functions including bookings, invoicing, and compliance with licensing and regulations
 </li>
 <li>
 Ensure adherence to safety protocols, insurance requirements, and local transportation laws
 </li>
 <li>
 Prepare operational reports and analyze data to identify areas for improvement
 </li>
 <li>
 Foster a professional, courteous, and team-oriented work environment
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Proven experience in operations management, preferably in luxury transportation or a related industry
 </li>
 <li>
 Strong leadership, organizational, and problem-solving skills
 </li>
 <li>
 Excellent communication and customer service abilities
 </li>
 <li>
 Knowledge of local transportation regulations and licensing procedures
 </li>
 <li>
 Proficiency in MS Office and transportation management software
 </li>
 <li>
 Ability to work flexible hours, including evenings and weekends as needed
 
 
 </li>
 </ul>
 
 What We Offer:
 
 
 
 <ul>
 <li>
 Competitive salary and performance-based incentives
 </li>
 <li>
 Opportunities for professional development
 </li>
 <li>
 A luxurious, client-focused work environment
 </li>
 </ul>
</div>

Operations Manager - Luxury Limousine Company

Confidential

<div>
 
 
 Job Summary:
 
 
 
 We are seeking a results-driven and strategic
 
 Operations Manager
 
 to oversee the daily operations of our call center. This role is responsible for ensuring efficient processes, high-quality customer service, team productivity, and compliance with company standards and service-level agreements (SLAs). The ideal candidate has strong leadership skills, is data-oriented, and thrives in a fast-paced, customer-focused environment.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage and lead a team of supervisors, team leads, and call center agents.
 </li>
 <li>
 Oversee daily operations, including workforce scheduling, queue management, and service level performance.
 </li>
 <li>
 Monitor and analyze KPIs (e.g., AHT, FCR, CSAT, SLA) and drive continuous improvement strategies.
 </li>
 <li>
 Develop and implement operational policies, procedures, and best practices to enhance customer experience and team performance.
 </li>
 <li>
 Collaborate with Quality Assurance, Training, HR, and IT teams to support agent development and system efficiency.
 </li>
 <li>
 Handle escalations and complex customer issues as needed.
 </li>
 <li>
 Ensure compliance with company policies, data protection laws, and regulatory requirements.
 </li>
 <li>
 Prepare and present operational reports to senior leadership.
 </li>
 <li>
 Foster a positive, motivated, and performance-driven culture within the team.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Communications, or a related field (preferred).
 </li>
 <li>
 3+ years of experience in call center operations, with at least 2 years in a leadership role.
 </li>
 <li>
 Strong knowledge of call center technologies (e.g., ACD, CRM, WFM tools).
 </li>
 <li>
 Proven ability to lead and develop high-performing teams.
 </li>
 <li>
 Excellent communication, problem-solving, and decision-making skills.
 </li>
 <li>
 Data-driven mindset with strong analytical skills.
 </li>
 <li>
 Ability to work under pressure and manage multiple priorities.
 </li>
 </ul>
 
 
 
 
 
 Preferred Skills:
 
 
 <ul>
 <li>
 Experience with remote/hybrid teams.
 </li>
 <li>
 Lean Six Sigma or other process improvement certifications.
 </li>
 <li>
 Familiarity with omnichannel support (phone, email, chat, social media).
 </li>
 <li>
 Able to work on site with flexible schedule.
 </li>
 </ul>
</div>

Operations Manager

Mercedes-Benz Egypt

<div>
 
 Job Description:
 
 
 Business digital transformation:
 
 <ul>
 <li>
 Analyse the need of the business to ensure that the sales department has the tool needed to steer business effectively
 </li>
 <li>
 Continuously translate daily/monthly sales KPIs on more visual and effective way through using power tools such as (Power-BI)
 </li>
 <li>
 Work closely with the IT department for analysis of backend data generated from all our systems (SWT, GO, excel etc.)
 </li>
 <li>
 Cooperate in solving system issues generated during normal operation
 </li>
 </ul>
 
 
 
 
 Process optimization:
 
 <ul>
 <li>
 Collaborate with subject matter experts to identify business requirements for developing processes
 </li>
 <li>
 Partner with subject matter experts to create process documentation to be used in implementation process improvement
 </li>
 <li>
 Develop all required business workflow required by the sales department
 </li>
 </ul>
 
 
 
 
 Other Tasks:
 
 <ul>
 <li>
 Assist the sales operation manager in Traffic letter issuance
 </li>
 <li>
 Assist in dealer target achievement calculations on a quarterly basis
 </li>
 <li>
 Issue CR/DN related to normal sales department operations such as (Demo &amp; courtesy, Variable margin etc.)
 </li>
 </ul>
 
 
 
 
 Ad-hoc projects:
 
 <ul>
 <li>
 Assist sales management , senior manager in Ad-hoc projects related to sales department
 </li>
 </ul>
 
 
 
 
 Compliance Assurance:
 
 <ul>
 <li>
 Ensure that all compliance requirements are met and properly documented as per DAG and MBEg policies.
 </li>
 </ul>
 
 
 
 
 Qualifications:
 
 
 Training and Qualification:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business informatics or any relevant field from a reputable university
 </li>
 </ul>
 
 
 
 
 Technical knowledge:
 
 <ul>
 <li>
 Excellent command of MS office (Excel, PowerPoint and Word)
 </li>
 <li>
 Good knowledge of power tools (Power BI)
 </li>
 <li>
 Good knowledge of relational databases and ability to perform complicated analysis
 </li>
 <li>
 Ability to handle multiple projects simultaneously
 </li>
 </ul>
 
 
 
 
 Soft skills/individual competence:
 
 <ul>
 <li>
 Fluent in English both in written and speaking
 </li>
 <li>
 Superior attention to detail under tight deadlines
 </li>
 <li>
 Good interpersonal and communication skills, proactive, mature and team player
 </li>
 <li>
 Reporting and process management
 </li>
 <li>
 Ability to work underpressure
 </li>
 <li>
 Excellent presentation skills
 </li>
 <li>
 Self-motivated and result-driven attitude
 </li>
 <li>
 Organized, effective time management
 </li>
 </ul>
</div>

Sales process optimization & digital transformation Specialist

MADKOUR

<div>
 
 
 Job Summary:
 
 
 
 We are seeking a dynamic and experienced
 
 O&amp;M Project Manager
 
 to oversee the operation and maintenance of utility facilities, including power, water, wastewater, and district cooling systems. The successful candidate will be responsible for managing all O&amp;M project activities, ensuring asset performance, optimizing operational efficiency, and leading multidisciplinary technical teams to achieve contractual and performance targets.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Lead and manage the
 
 day-to-day operation and maintenance
 
 of utility plants and networks.
 </li>
 <li>
 Develop and implement
 
 O&amp;M strategies
 
 , maintenance schedules, and performance improvement programs.
 </li>
 <li>
 Ensure compliance with
 
 HSE regulations
 
 , operational procedures, and quality standards.
 </li>
 <li>
 Manage project budgets, cost control, and resource allocation.
 </li>
 <li>
 Oversee the preparation of operational KPIs, performance reports, and root cause analyses.
 </li>
 <li>
 Supervise and support
 
 mechanical, electrical, and instrumentation teams
 
 in preventive and corrective maintenance activities.
 </li>
 <li>
 Coordinate with clients, subcontractors, and internal departments to ensure service excellence.
 </li>
 <li>
 Plan and execute shutdowns, upgrades, and reliability improvement projects.
 </li>
 <li>
 Lead technical troubleshooting and ensure quick resolution of operational issues.
 </li>
 <li>
 Support contract management, procurement of spare parts, and vendor coordination.
 </li>
 <li>
 Promote a culture of
 
 safety, reliability, and continuous improvement
 
 within the O&amp;M teams.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering (Mechanical, or Electrical).
 </li>
 <li>
 
 Minimum 12 years of experience
 
 , including at least 5 years in
 
 Operations &amp; Maintenance management
 
 roles within utilities, power, or water sectors.
 </li>
 <li>
 Proven experience managing
 
 O&amp;M contracts or utility plants
 
 (e.g., power generation, electricity distribution, water/wastewater treatment, ).
 </li>
 <li>
 Strong technical knowledge of plant operations, maintenance planning, and reliability engineering.
 </li>
 <li>
 Excellent leadership, organizational, and communication skills.
 </li>
 <li>
 Fluent in English (spoken and written).
 </li>
 </ul>
 
 
 
 
 If interested, please send your updated resume in a PDF format to: Jobs.Utilities@madkour.com.eg mentioning the job title in the e-mail subject.
 
 
 
</div>

Operations & Maintenance Project Manager

<div>
 
 
 Job Summary:
 
 
 
 We are seeking an experienced and results-driven
 
 O&amp;M Area Manager
 
 to oversee the operations and maintenance of multiple utility projects across a designated region. The successful candidate will manage site teams, ensure operational excellence, maintain asset reliability, and uphold performance and safety standards across power, water, and infrastructure facilities.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage and supervise the
 
 operation and maintenance activities
 
 of multiple utility sites within the assigned area.
 </li>
 <li>
 Lead
 
 multi-disciplinary O&amp;M teams
 
 (mechanical, electrical, and instrumentation) to ensure high performance and reliability of assets.
 </li>
 <li>
 Implement and monitor
 
 preventive and corrective maintenance programs
 
 in alignment with company policies and client requirements.
 </li>
 <li>
 Ensure compliance with
 
 HSE, quality, and environmental standards
 
 across all operational sites.
 </li>
 <li>
 Manage
 
 budgeting, cost control, spare parts, and resource allocation
 
 for all O&amp;M projects within the area.
 </li>
 <li>
 Review and analyze performance KPIs, operational reports, and maintenance indicators, ensuring continuous improvement.
 </li>
 <li>
 Coordinate with
 
 clients, subcontractors, and suppliers
 
 to ensure smooth project execution and customer satisfaction.
 </li>
 <li>
 Lead technical troubleshooting and provide support for major maintenance or emergency interventions.
 </li>
 <li>
 Prepare and present periodic performance and financial reports to senior management.
 </li>
 <li>
 Promote a strong safety culture and ensure all O&amp;M activities are performed in line with company and regulatory requirements.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering (Mechanical, or Electrical).
 </li>
 <li>
 
 Minimum 17 years of experience
 
 , including at least 5 years in a
 
 management or area-level role
 
 in Utilities or O&amp;M operations.
 </li>
 <li>
 Proven experience in
 
 power generation, substations, water/wastewater treatment, or district cooling systems
 
 .
 </li>
 <li>
 Strong technical knowledge of utility systems operation and maintenance best practices.
 </li>
 <li>
 Demonstrated ability to lead and develop teams across multiple sites.
 </li>
 <li>
 Excellent communication, organizational, and leadership skills.
 </li>
 <li>
 Fluent in English (spoken and written).
 </li>
 </ul>
 
 
 
 
 If interested, please send your updated resume in a PDF format to: Jobs.Utilities@madkour.com.eg mentioning the job title in the e-mail subject.
 
 
 
</div>

Operations & Maintenance Area Manager

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