customer service operation manager Jobs in Giza

customer service operation manager

operation manager

Feur Media House

<div>
 
 About Feur Media House
 
 
 
 
 Feur Media House is a full-service creative and marketing agency &mdash; the only marketing partner you&rsquo;ll ever need. Our integrated service stack includes
 
 
 Design, Development, Social Media, Film &amp; Photography, and IT Services
 
 
 , providing clients with end-to-end solutions that create real impact and measurable results.
 
 
 
 
 We proudly work with a diverse portfolio of clients across sectors including
 
 
 universities, healthcare, retail, corporate, and more
 
 
 .
 
 
 
 
 We are seeking an experienced
 
 
 Operations Manager
 
 
 to oversee our day-to-day operations, optimize internal processes, and ensure smooth workflow across all departments. The ideal candidate is highly organized, proactive, and able to manage multiple teams in a fast-paced creative environment.
 
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Operations Management, Management, or related field.
 </li>
 </ul>
 <ul>
 <li>
 4+ years of experience in operations, project management, or agency management (creative or marketing agencies preferred).
 </li>
 <li>
 Strong understanding of workflows in design, marketing, production, and development teams.
 </li>
 <li>
 Excellent organizational, leadership, and problem-solving skills.
 </li>
 <li>
 Strong communication and team coordination abilities.
 </li>
 <li>
 Ability to manage multiple tasks under tight deadlines.
 </li>
 <li>
 Proficiency in project management tools.
 </li>
 <li>
 High attention to detail and a proactive mindset.
 </li>
 <li>
 Ability to work independently and collaboratively in a dynamic environment.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 Why Join Feur Media House
 
 
 
 <ul>
 <li>
 Work in a fast-paced, innovative agency where every day offers a real opportunity to make an impact.
 </li>
 <li>
 Collaborate with a full creative and technical team to ensure smooth and efficient operations.
 </li>
 <li>
 Play a key role in improving processes and boosting team productivity.
 </li>
 <li>
 Enjoy career growth opportunities into leadership roles.
 </li>
 <li>
 Competitive salary with performance-based incentives.
 </li>
 <li>
 Be part of a dynamic and supportive work environment that encourages initiative, efficiency, and continuous professional development.
 
 
 </li>
 </ul>
 
 If this sounds like you, we&rsquo;d love to hear from you!
 
 
 
</div>

Operation Manager

HONOR

<div>
 
 
 About HONORdh
 
 
 
 HONOR is a leading global provider of smart devices. It is dedicated to becoming a global iconic technology brand and creating a new intelligent world for everyone through its powerful products and services. With an unwavering focus on R&amp;D, it is committed to developing technology that empowers people around the globe to go beyond, giving them the freedom to achieve and do more. Offering a range of high-quality smartphones, tablets, laptops, and wearables to suit every budget, HONOR&rsquo;s portfolio of innovative, premium, and reliable products enables people to become the better version of themselves.
 
 
 For more information, please visit HONOR online at https://www.hihonor.com/fr/
 
 
 
 
 
 Privacy notice for FR: https://agreement.itsec.hihonor.com/asm/agrFile/getHtmlFile?agrNo=1346&amp;country=fr&amp;branchId=0&amp;langCode=fr-fr
 
 
 
 
 
 
 Position: Customer Service Operation Manager
 
 
 
 
 Job location: 26th July street, Touristic Zone, 6th of October, Giza, Egypt.
 
 
 
 
 
 
 
 WHERE YOUR EXPERTISE IS NEEDED
 
 
 
 
 
 <ul>
 <li>
 Use call center management methodology to manage BPO and push it improve.
 </li>
 <li>
 Resolve customer issues Including not limited to technical\ecommerce\logistics\finance\return escalated from BPO by communicate with/push different department of Honor.
 </li>
 <li>
 Output guidance and training BPO to improve their skill.
 </li>
 <li>
 Lead some key projects and create the process and output the operation guidance/procedure.
 </li>
 <li>
 Monitor KPIs such as SL, FCR, NSAT, pending case close rate. output the improvement measure to push BPO and the different department of Honor to improve.
 </li>
 <li>
 Analyze customer voice and output the improvement measure on Honor and BPO and make it implemented.
 </li>
 <li>
 Output some reports.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE ARE LOOKING FOR
 
 
 <ul>
 <li>
 At least 6 years call center experience. At least 2 years project management experience for managing 30FTE.
 </li>
 <li>
 Good communication skill and be good at pushing other department and supplier to improve
 </li>
 <li>
 Be good at creating PPT and presentation. Be good at excel and call center business data analysis. Be good at creating business report.
 </li>
 <li>
 Self-motivated, Result oriented.
 </li>
 <li>
 Bachelor&rsquo;s degree or above
 </li>
 <li>
 
 English is mandatory, French will be a plus.
 
 </li>
 </ul>
 
 Please, send us your resume in English or French.
 
 
 
 
 
 At Honor, we celebrate Diversity&amp;Inclusion and are committed to build teams that represent a variety of backgrounds, perspectives, and skills. Please send you CV and cover letter to chengjie@honor.com &amp; francehr@honor.com.
 
</div>

Customer Service Operation Manager

Linah Group

<div>Role Summary:<ul>
<li>
The Farm Manager will oversee the full agricultural lifecycle of Corps &amp; Medjool date palms and ensure the smooth operation of all farm activities in Baharia Oasis. This role is responsible for leading the farm team, enhancing productivity, maintaining high-quality crop standards, ensuring sustainable resource use, and delivering export-grade yields.</li>
<li>You will ensure optimal palm tree health, manage the workforce, plan seasonal operations, supervise irrigation systems, monitor crop performance, and coordinate with technical, quality, and post-harvest teams. The ideal candidate is a hands-on agricultural leader with deep experience in palm cultivation and the ability to thrive in a desert farming environment.</li>
</ul>
Key Responsibilities<ul>
<li>
Farm Operations &amp; Crop Management</li>
<li><ul><li>Oversee day-to-day operations of the palm farm, ensuring optimal health and productivity of Medjool palm trees.
</li><li>Develop and implement cultivation plans including irrigation schedules, pruning programs, pollination cycles, fertilization, pest and disease control, and harvesting processes.
</li><li>Monitor soil conditions and work closely with agronomists to maximize yield quality and farm sustainability.
</li><li>Ensure all palm orchards are properly maintained and compliant with industry best practices.
</li></ul></li><li>Team Leadership &amp; Workforce Management</li>
<li><ul><li>Lead, train, and supervise field workers, supervisors, and technical teams.
</li><li>Build a strong farm culture based on safety, accountability, teamwork, and continuous improvement.
</li><li>Monitor labor productivity and ensure proper workflow, task assignment, and performance management.
</li></ul></li><li>Production Planning &amp; Reporting</li>
<li><ul><li>Set annual and monthly production targets for yield, quality, and cost efficiency.
</li><li>Oversee farm inventory including tools, fertilizers, pesticides, and machinery.
</li><li>Track operational KPIs and submit regular performance, crop health, and resource utilization reports.
</li></ul></li><li>Irrigation &amp; Equipment Management</li>
<li><ul><li>Supervise irrigation systems&mdash;including drip irrigation&mdash;ensuring consistent and water-efficient performance.
</li><li>Oversee maintenance of farm equipment such as tractors, pumps, and harvest tools.
</li><li>Coordinate with engineering teams on system upgrades and troubleshooting.
</li></ul></li><li>Quality Assurance &amp; Compliance</li>
<li><ul><li>Ensure all stages of date production meet export-grade standards.
</li><li>Monitor compliance with agricultural safety regulations, food safety protocols, and sustainable farming guidelines.
</li><li>Collaborate with quality and post-harvest teams to guarantee consistent product excellence.
</li></ul></li><li>Budgeting &amp; Cost Control</li>
<li><ul><li>Prepare annual farm budgets covering inputs, labor, maintenance, and capital investments.
</li><li>Manage operational costs wisely without compromising crop health or productivity.</li>
</ul></li>
</ul>Requirements
Job Requirements<ul>
<li>
Education &amp; Experience</li>
<li><ul><li><ul><li>Bachelor&rsquo;s degree in Agriculture, Agronomy, Horticulture, or related field.
</li><li>10+ years of experience managing palm tree farms, with strong expertise specifically indates.
</li><li>Experience working in desert/oasis environments; Baharia Oasis experience is a plus.
</li><li>Proven track record in managing medium to large agricultural teams.
</li></ul></li><li>Technical Skills</li>
<li><ul><li>Deep understanding of Medjool palm cultivation: pollination, pruning, fruit thinning, fertilization, and harvesting.
</li><li>Strong knowledge of irrigation management, especially drip systems in desert conditions.
</li><li>Hands-on experience with IPM (Integrated Pest Management) and palm-specific disease control.
</li><li>Familiarity with soil improvement techniques, nutrient management, and sustainable farming practices.
</li><li>Ability to operate and supervise maintenance of farm equipment and machinery.
</li></ul></li><li>Soft Skills &amp; Competencies</li>
<li><ul><li>Strong leadership and communication abilities.
</li><li>High problem-solving capability and decision-making under pressure.
</li><li>Excellent organizational and planning skills.
</li><li>Strong integrity, accountability, and ability to motivate decentralized teams.
</li><li>Comfortable working long hours in outdoor desert environments.
</li></ul></li><li>Other Conditions</li>
<li><ul><li>Willingness to frequently travel to Baharia Oasis.
</li></ul></li></ul></li></ul>Key Success Factors
To excel in this role, the Farm Manager must consistently demonstrate:
1. Deep Technical Mastery<ul><li><ul><li><ul>
<li>
Strong command of Medjool palm tree agronomy.
</li><li>Ability to diagnose plant health issues early and respond with effective solutions.
</li><li>Skilled in maximizing yield quality and quantity using scientific and practical methods.
</li></ul></li></ul></li></ul>2. Effective Team Leadership<ul><li><ul><li><ul>
<li>
Ability to build a disciplined, cooperative, and well-trained workforce.
</li><li>Fair and structured management style that boosts morale and productivity.
</li><li>Talent for developing local labor into highly capable farm operators.
</li></ul></li></ul></li></ul>3. Operational Excellence<ul><li><ul><li><ul>
<li>
Strong planning and coordination across cultivation cycles.
</li><li>Efficient use of resources including water, fertilizers, and labor.
</li><li>Maintaining consistent farm output despite environmental challenges.
</li></ul></li></ul></li></ul>4. Strong Quality &amp; Compliance Mindset<ul><li><ul><li><ul>
<li>
Commitment to producing export-grade Medjool dates.
</li><li>Strict adherence to food safety and agricultural regulations.
</li><li>A proactive approach to implementing global best practices.
</li></ul></li></ul></li></ul>5. Financial Acumen:<ul><li><ul><li><ul>
<li>
Ability to control costs while increasing farm productivity.
</li><li>Accurate forecasting and budgeting.
</li><li>Ensuring that all operations align with profitability and sustainability goals.
</li></ul></li></ul></li></ul>6. Adaptability to Desert Farming<ul><li><ul><li><ul>
<li>
Ability to work under remote conditions.
</li><li>Quick thinking in handling unexpected climate or irrigation issues.</li></ul></li></ul></li></ul> 
Benefits<ul>
<li>
Annual Bonus</li>
<li>Car provided</li>
<li>Family medical insurance</li>
<li>Mobile &amp; MiFi</li>
<li>Learning &amp; Development Programs</li>
<li>Career progression and growth opportunities</li></ul></div>

Farm Manager (Baharia Oasis)

البنك التجاري الدولي

<div></div><div><div>Description<div></div> 
Job Purpose :
To report the operation status of all electrical, mechanical, and fire/life safety equipment 
within the data center. Attend and supervise planned preventative maintenance of 
equipment, and ensure corrective metrics reporting. Suggest and develop creative 
approaches in reducing operational costs while improving overall data center efficiency. 
Ensuring that environmental and safety standards are consistently met, identifying 
problems and making repairs quickly in emergency situations or abnormal conditions.

Key Accountabilities:
<div>
<ul><li>Manage the Safety &amp; Security rules, regulations and security procedures, to ensure strict Physical Security for the 
Data Center. 
2. Maintaining and managing the availability of Data Center systems and equipment to the highest possible level with 
suitable and technically accepted condition. 
3. Responsible for Data Center Engineering process within CIB Data Centers including risk mitigation, supervise 
corrective and preventative maintenance of critical infrastructure that supports mission-critical servers. 
4. Monitor bank&rsquo;s applications servers and operational status infrastructure capacity and status through Site Scope 
and monitor DC site network through Network Node Manager and follow escalation procedures. 
5. Ensure that all the repairs and related Maintenance activities for the assigned systems are performed as 
scheduled. 
6. Maintain national electrical code and OSHA standards for site operations. 
7. Ensure that all DC site operational records and files are maintained and properly updated. 
8. Check Technician activities are done properly and correctly. Validate DC operators and technician assigned tasks 
and records. 
9. Follow up preventive maintenance activities carried out as scheduled and stated in the MOP&rsquo;s 
10. Ensure that new equipment is installed in proper locations in terms of power requirements and data cabling. 
11. Monitor the supplies and materials required for maintenance and cleanness of the Data Centre</li></ul>
</div>
Policies, Processes and Procedures 
12. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is 
carried out in a controlled and consistent manner

Day-to-day Operations 
13. Follow the day-to-day operations related to own jobs in the IT Infrastructure Management Department to ensure 
continuity of work

Compliance 
14. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of 
conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks<div> 
</div></div><div>
Qualifications<div></div> 
Qualifications &amp; Experience 
&#61607; Bachelor&rsquo;s degree in Engineering, Computer / Communications / Electrical or their equivalent. 
&#61607; From 0- 3 of experience in a similar position. 
&#61607; Knowledge of Data Center, Network systems and Servers 
&#61607; Certification of ITIL foundation is a must 
Physical Requirements: 
&#61607; Physically fit to perform the daily tasks required 
Skills 
&#61607; Knowledge of the electrical and mechanical systems used in a data center environment, including Feeders, 
Transformers, Generators, Switchgear, UPS systems, ATS/STS units, PDU and CRAC units. 
&#61607; Thorough understanding of industry practices, processes, standards, etc. 
&#61607; Knowledge of PCI,NFPA 70E,ISO,BICSI standards are mandatory. 
&#61607; Knowledge Uptime institute standards and topology 
&#61607; Knowledge of Revit or AutoCAD is preferred 
&#61607; Ability to identify and resolve problems independently. 
&#61607; Strong verbal and written Communication skills 
&#61607; Excellent written and spoken English &amp; Arabic 
&#61607; Ability to work flexible hours (shifts) and be accessible 24/7/365. 
&#61607; Strong analytical skills and willingness to mentor others.<div> 
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1</div><div>
Job: Back Office</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Rotating</div><div>
Job Type: Full-time Employee</div><div>
Travel: No</div></div>

Data Center Engineer (Outsource)

Al-Mansour Automotive

<div>
 
 
 Job Purpose:
 
 
 
 
 
 
 To ensure efficient and timely aftersales support through strategic service planning, capacity management, and continuous process improvement. The role supports operational excellence and customer satisfaction by aligning service activities with business goals.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 
 Service Planning
 
 </li>
 <li>
 Develop and implement service plans to optimize workshop operations and resource allocation.
 </li>
 <li>
 Coordinate with relevant departments to ensure service activities align with overall business objectives.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Capacity Planning
 
 </li>
 <li>
 Analyze current and projected service capacity requirements.
 </li>
 <li>
 Develop strategies to optimize resource utilization and ensure sufficient capacity to meet service demand.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Data Analysis &amp; Reporting
 
 </li>
 <li>
 Analyze service performance data to identify trends, gaps, and opportunities for improvement.
 </li>
 <li>
 Prepare and present detailed reports on service KPIs, customer feedback, and operational efficiency.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Process Improvement
 
 </li>
 <li>
 Identify inefficiencies and propose process enhancements to improve service quality and turnaround time.
 </li>
 <li>
 Develop, document, and update service procedures and policies to ensure consistency and compliance.
 </li>
 <li>
 Support operation excellence by conducting audits against established aftersales standards.
 </li>
 <li>
 Develop, implement, and monitor action plans to address audit findings.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, or any related field.
 </li>
 <li>
 0&ndash;2 years of experience in service planning
 </li>
 <li>
 Excellent spoken English
 </li>
 <li>
 Strong communication and Computer skills.
 </li>
 <li>
 Proficiency Microsoft Office Suite.
 </li>
 <li>
 Automotive Experience is a plus.
 </li>
 </ul>
 
 
</div>

Service Planning Executive

<div><ul><li>Authorize all purchase orders, ensuring compliance with company policy and procedures.</li>
<li>Prepare and manage offers from beginning to end and prepare supplier contracts and delivery schedule according to the instructions of the department of Purchasing.</li>
<li>Manage all communication and negotiate with suppliers on price and delivery terms to reduce inventory levels and cost.
</li><li>Coordinate with suppliers the quantities of the supplied materials and the terms of delivery.
</li><li>Administer used, new and overstocked items and monitor all alternate sources for rejected, back ordered and expensive items.</li>
<li>Monitor all returns to suppliers, coordinating with the department of Finance and Warehouse.</li>
<li>Arrange with the supplier the required documentations for goods.</li>
<li>Assist in Follow-up on the receiving procedures &amp; documentations receive and ensuring the arrival of the goods.</li>
<li>Arrange the discharging related matters with warehouse.</li>
<li>Evaluate performance of all carriers, suppliers and goods delivery.</li>
<li>Maintain effective relationships with suppliers and develop relationships with new suppliers.</li>
<li>Troubleshoot on all price and invoice issues along with delivery related problems.</li>
<li>Coordinate with different departments (Supply, Demand, Warehouse, Logistics and Finance) to ensure smooth operation.</li>
</ul>
Requirements<ul>
<li>
Education Level: Bachelor&rsquo;s Degree</li>
<li>Experience Needed: 2 years+</li>
<li>Proven work experience as a Procurement Officer in agriculture field.</li>
<li>Good working knowledge of purchasing
</li><li>Excellent communication, interpersonal and negotiation skills</li>
<li>Ability to network and negotiate.</li>
<li>Very good Microsoft Office skills.</li>
</ul>
Benefits<ul>
<li>
Social insurance coverage</li>
<li>Medical insurance coverage</li></ul></div>

Purchasing Specialist

Nile University - NU

<div>
 Category: Staff Positions
 
 
 Type: Full Time
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Assist in organizing and managing the Provost&rsquo;s calendar, scheduling meetings, and coordinating appointments.
 </li>
 <li>
 Prepare, proofread, and format correspondence, memos, reports, and presentations in both Arabic and English.
 </li>
 <li>
 Maintain and update filing systems, ensuring accessibility and confidentiality of documents.
 </li>
 <li>
 Handle incoming calls, emails, and inquiries, redirecting them as appropriate.
 </li>
 <li>
 Support the organization of meetings, workshops, and academic events led by the Provost&rsquo;s Office.
 </li>
 <li>
 Assist in preparing agendas, taking minutes, and following up on action items.
 </li>
 <li>
 Serve as a point of contact for routine inquiries to the Provost&rsquo;s Office, ensuring timely and accurate responses.
 </li>
 <li>
 Facilitate communication and collaboration between the Provost&rsquo;s Office and other departments within Nile University.
 </li>
 <li>
 Support the preparation and distribution of announcements, newsletters, or updates from the Provost&rsquo;s Office.
 </li>
 <li>
 Monitor office supplies and place orders as needed to maintain efficient office operations.
 </li>
 <li>
 Ensure all tasks comply with Nile University&rsquo;s policies, procedures, and standards of operation.
 </li>
 <li>
 Maintain a high level of confidentiality in handling sensitive information related to academic and administrative matters.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree.
 </li>
 <li>
 Minimum 3 years of relevant experience.
 </li>
 <li>
 Previous experience in Educational / Academic fields is preferred.
 </li>
 <li>
 Fluent English Speaker.
 </li>
 <li>
 Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
 </li>
 <li>
 Excellent Communication skills.
 </li>
 <li>
 Presentable.
 
 
 </li>
 </ul>
 If you are interested, kindly submit your CV to: Recruitment@nu.edu.eg
 
 
 Please mention (Administrative Assistant) in the subject field.
</div>

Administrative Assistant

Explore 63+ Operation manager in Giza this December. Find roles across top companies and apply now to boost your career.