customer care specialist, operations Jobs in Istanbul

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external marketplace operation specialist Jobs in Istanbul

external marketplace operation specialist

operations and maintenance specialist

Noatum Logistics

<div>
 <p>
  We are looking for a new team member to join us as
  <strong>
   Isotank Operations Specialist
  </strong>
  for our Isotank Container Department in Noatum T&uuml;rkiye &Idot;stanbul Office.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Job Description
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are currently recruiting for
  <strong>
   Isotank Operations Specialist
  </strong>
  to join our Isotank Container Department. You will be joining a professional and international team with extensive knowledge of the industry. Working closely with our customers and vendors, you will provide customers with excellent service. Your expertise ensures that we will continue to set the industry benchmark for seamless and efficient operations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Stolt Tank Containers (STC) is a leading provider of door-to-door transportation services for bulk- liquid chemicals and food-grade products with a fleet of more than 50,000 tank containers.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We help our customers improve their supply chain management, by minimizing costs and increasing efficiency. Our culture champions digitalization, collaboration and continuous improvement, as well as a commitment to a sustainable future. Our people share our business goals to continuously improve, innovate and challenge the everyday.
 </p>
 <p>
  <br/>
 </p>
 <p>
  What You Will Be Doing
 </p>
 <p>
  <br/>
 </p>
 <p>
  As Isotank Operations Specialist, you will execute operational logistics requirements necessary for the successful import and/or export of orders as accepted by STC, to the customer&rsquo;s satisfaction.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Key Responsibilities
 </p>
 <ul>
  <li>
   Plan and execute logistics requirements necessary for the successful export and/or import of orders as accepted by STC, to the customer&rsquo;s satisfaction; Accomplish tasks before deadline given by Isotank Container Director.
  </li>
  <li>
   Manage day-to-day operational emergencies in your area and to inform Isotank Container Director any serious incidents.
  </li>
  <li>
   Work cooperatively with colleagues to balance workloads, resulting in the effective and timely updating of necessary information, customer communication, freight billing, collections and documentation requirements.
  </li>
  <li>
   Colloborating with the Isotank Container Team weekly, monthly and end of month activities demanded by the business and come up with resolution of any cost control or invoicing issues.
  </li>
  <li>
   Execution of the entire operation process for the customers under her/his responsibility,
  </li>
  <li>
   Execution of all coordination with Stolt, equipment selection, follow-up,
  </li>
  <li>
   Processing of reservations from Stolt or local customers,
  </li>
  <li>
   Ensuring the flow of information by making timely and complete notifications to all relevant units,
  </li>
  <li>
   Tank container selection, execution of internal transportation process, follow-up of temporary acceptance procedures,
  </li>
  <li>
   Opening and tracking files in the Stolt program,
  </li>
  <li>
   Creating files in SOFT program, making income/expense entries,
  </li>
  <li>
   Following the customs stages of the organized shipments,
  </li>
  <li>
   Follow-up, control and preparation of documentation (HBL &amp; MBL) processes,
  </li>
  <li>
   Printing HBL and issuing invoices after the ship's departure,
  </li>
  <li>
   Ensuring that the relevant documents are delivered to the customers by proceeding in coordination with the finance unit,
  </li>
  <li>
   Resolving erroneous invoices by negotiating with the ship owner or suppliers,
  </li>
  <li>
   Complete and timely preparation of periodic reports.
  </li>
 </ul>
 <p>
  Qualifications
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s Degree,
  </li>
  <li>
   Minimum 2 year operations experience in the tank container industry or a comparable alternative.
  </li>
  <li>
   Advanced level of English.
  </li>
  <li>
   Strong international experience, and awareness of cultures.
  </li>
  <li>
   Excellent communication and interpersonal skills.
  </li>
  <li>
   Must be ethical, impartial, organized, detail oriented and able to prioritize, and set goals.
  </li>
 </ul>
 <p>
 </p>
</div>


Isotank Operations Specialist

Kuehne+Nagel

<div>
 <strong>
  A career at Kuehne+Nagel is much more than logistics.
  <br/>
  <br/>
 </strong>
 Working in the operational team at Kuehne+Nagel, you play a key role in optimizing processes and ensuring the smooth flow of inventory and shipments. But that&rsquo;s not all. Thanks to your work, essential medications reach patients on time, and critical deliveries&mdash;from wind turbines to semiconductors&mdash;arrive where they are needed most. At Kuehne+Nagel, our work is far more than you might imagine.
 <br/>
 <br/>
 &lrm;
 <br/>
 <br/>
 The Seafreight Operational Care Specialist is responsible for ensuring that our internal customers&rsquo; experience is a positive one every time they engage with the Operational Care Center. Specifically, the Operational Service Representative is part of a team within Operational Care Center (OCC), who are responsible for direct interaction with CCL&rsquo;s &ndash; Customer Care Locations, proactive customer service, problem solving, follow-up, interaction with our customer service collegues.
 <br/>
 <br/>
 <strong>
  How you create impact
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Enter and manage shipment details, container files, and pickup arrangements in internal systems.
  </li>
  <li>
   Liaise with customer care, carriers, and haulers to ensure smooth export operations and account transitions.
  </li>
  <li>
   Verify shipping instructions for alignment with country regulations, export compliance, and routing requirements.
  </li>
  <li>
   Track carrier/vendor performance, resolve rate discrepancies, and report operational issues to management.
  </li>
  <li>
   Follow company policies and management systems, fulfill emergency team responsibilities, and carry out tasks delegated by top management.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What we would like you to bring
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proven experience in sea freight operations and import documentation, ensuring regulatory compliance and meticulous record keeping.
  </li>
  <li>
   Strong interpersonal abilities to collaborate effectively across global teams and engage with customers through various communication channels.
  </li>
  <li>
   Demonstrated capability to challenge existing procedures, drive cost control initiatives, and analyze KPIs for continuous process optimization.
  </li>
  <li>
   Skilled in utilizing core logistics platforms and tools, with experience in maintaining business profiles and internal documentation systems like Wiki.
  </li>
  <li>
   Fluent in English and Turkish language.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What's in it for you
  <br/>
  <br/>
 </strong>
 We offer an employee-friendly environment for you to develop and grow to become a skilled transportation logistics professional in a challenging and fast-developing company with a competitive salary and opportunities for further development within the Kuehne+Nagel Group. If, like us, you put customers at the heart of everything you do, you can expect to be rewarded with a complete package of benefits on top of a salary that grows with you as you grow in our business.
 <br/>
 <br/>
 <strong>
  Who We Are
  <br/>
  <br/>
 </strong>
 Logistics shapes our everyday lives&mdash;from the products we use to the medical care we rely on. At Kuehne+Nagel, your work is more than just logistics&mdash;it&rsquo;s about enabling both everyday and extraordinary moments in the lives of people around the world.
 <br/>
 <br/>
 As a global leader with a rich history and a forward-looking vision, we offer a secure and stable environment where your career truly matters. Whether we&rsquo;re delivering life-saving medications, implementing sustainable transport solutions, or supporting local communities&mdash;what you do has a real impact. Your career is far more than you might imagine.
</div>


Sea Logistics Operational Care Specialist

Vodafone

<div><div><div><div><h2 class="jobSectionHeader"><b>Join Us</b></h2>
</div><div><p>
At Vodafone, we&rsquo;re not just shaping the future of connectivity for our customers &ndash; we&rsquo;re shaping the future for everyone who joins our team. When you work with us, you&rsquo;re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
What you&rsquo;ll do</b></h2>
</div><div><div>
NW Experience Management Specialist<br>
<ul><li>Take necessary action for Customer tickets for mobile customer compliances.</li><li>Customer Complaints Performance Management , Incident management, Event management activities</li><li>Network Performance Monitoring</li><li>Customer Complaints Ticket Management</li><li>Detecting &amp; Analysing Customer Management Problems</li><li>Taking necessary actions for Customer complaints coming via email or tickets</li><li>Publish the daily working reports</li><li>Create tickets for Customer &amp;Performance related Alarms</li><li>Analyse the root cause of issues reported by the customer, detect &amp; fix the problems, voice and data processes between E2E system &amp; Troubleshooting</li><li>Customer Satisfaction via network operations, also will support to EBU &amp; COPS for Customer Complaint</li><li>Research the ways of reducing customer complaint.</li><li>Manage effective and strong relations with all the internal and external stakeholders to improve the performance of the Monitor and FLM Section according to the technology strategies &amp; plans. (COPs, Central &amp; Regional Optimization Team, Regional Operation Management (all regions), Access Network Operations , Core ,CPN Operations, NW Optimization, BCO controllers, Regional Roll-out,BTK,Vendor, IS Operation Team, NQ Team, Sales and CX Unit etc.)</li></ul>
Health&amp;Safety<br>
<ul><li>To work in compliance with health &amp; safety rules and policies, and to identify the risks related to the works/job</li><li>To ensure to work safely and in good health, and provide a safe place of work,</li></ul>
Information Security<br>
<ul><li>Responsible for noting and reporting any deviations from the VTAS&rsquo;s security policy and report all suspected security and/or policy breaches to VTAS FRS Management
</li><li>Protect access accounts, privileges, and associated passwords , and accept accountability for individual user accounts by maintaining confidentiality</li><li>Understand and comply with the VTAS&rsquo;s Information security policies &amp; procedures, standards and guidelines.</li></ul></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Who you are</b></h2>
</div><div><div>
Technical / Professional Expertise<br>
<ul><li>Good communication skills</li><li>Graduate from Electronic or Telecommunication Engineering
</li><li>Strong analytical skills and problem-solving abilities, ability to multi-task</li><li>MS office applications</li><li>Supply high concentration and attention.</li><li>Ability to work in shift environment</li><li>To have intermediate or advance level of English.</li><li>Experienced at GSM,UMTS and LTE networks</li><li>Good knowledge of operation</li></ul>
Competency / Performance Drivers<br>
<ul><li>Builds Trust: Open, trustworthy &amp; trusting</li><li>Commercial: Understands the value of profitable customers</li><li>Cost conscious: Manages cost while maintaining profitability</li><li>Courage: Positive &amp; brave</li><li>Curious: Seeks opportunities to learn &amp; develop</li><li>Dependable: Takes personal responsibility</li><li>Driven: Can do, delivers, drives Vodafone to win</li><li>Focused: Rigorous, manages on time and resources</li><li>Goal Oriented: Sets &amp; priorities challenging targets</li><li>Imaginative: Thinks laterally &amp; innovatively</li><li>inspirational: Inspires &amp; influence stakeholders</li><li>Judgement: Displays sound judgement, makes effective, timely decisions</li><li>Listens: Listens and understands customer needs</li><li>Manages Change: Works effectively in a changing environment</li><li>Risk Aware: Manages risks</li><li>Service oriented: Delivers outstanding customer service</li><li>Team Working: Works collaboratively with others</li></ul></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Not a perfect fit?</b></h2>
</div><div><p>
Worried that you don&rsquo;t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you&rsquo;re excited about this role but your experience doesn&rsquo;t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
What's in it for you</b></h2>
</div><div><div>
We like to keep them flexible:<br>
<br>
<ul><li>Vflexy: Flexible Benefits Program</li><li>Hybrid working kit</li><li>Ergonomic kit allowance</li><li>Digital meal voucher</li><li>Flexible transportation allowance.</li><li>Employee assistance hotline &amp; counselling</li><li>Comprehensive and flexible private health insurance</li><li>Discounted price deals for wide range of products &amp; services</li></ul><br>
Plus, plenty more to enjoy!If you want to know more about us and what we do, then visit our website: www.vodafone.com.tr<br>
<br>
https://www.vodafone.com.tr/insan-kaynaklari<br>
<br>
Instagram: https://www.instagram.com/vodafonekariyer/<br>
<br>
Youtube: https://www.youtube.com/user/VFTurkiye<br>
<br>
Data Privacy<br>
By applying for this job, you accept the Vodafone Privacy Policy. Please visit Privacy Policy web page at https://careers.vodafone.com/privacy-policy/turkey/ for further details.</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Who we are</b></h2>
</div><div><p>
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p><p>
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p><p>
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.</p><p>
Together we can.</p></div></div></div></div>

NEM Operations Specialist

Inveon - Digital Commerce Solutions

<div>
 <p>
  This is an incredible opportunity to gain practical experience in e-commerce, digital growth, campaign management, and operational processes while contributing directly to meaningful projects that make an impact. You&rsquo;ll learn, grow, and be part of a fast-paced environment where your work drives real results.
 </p>
 <p>
  <br/>
 </p>
 <p>
  As part of our GrowthLab
  <strong>
  </strong>
  department, this role supports end-to-end digital operations and campaigns by assisting with data analysis, optimization, and cross-department coordination to ensure smooth and effective execution.
 </p>
 <p>
  If you are a highly motivated and curious person who thrives in a dynamic environment and excited to contribute to digital growth initiatives, we&rsquo;d love to have you on our team!
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Who You Are
  </strong>
 </p>
 <ul>
  <li>
   Min 1 year of experience, preferably in digital or tech industries
  </li>
  <li>
   Bachelor&rsquo;s degree preferred in fields such as Statistics, Computer Science, Engineering, or MIS etc.
  </li>
  <li>
   Strong multitasking skills with the ability to adapt to changing priorities
  </li>
  <li>
   Interested in AI projects and digital operations processes
  </li>
  <li>
   Willing to learn basic operational tasks across different departments
  </li>
  <li>
   Able to work with SQL and databases is a plus
  </li>
  <li>
   Proactive, organized, and adaptable to changing priorities
  </li>
  <li>
   Preferably knowledge of project management tools (e.g., Jira)
  </li>
  <li>
   Analytical and problem-solving skills
  </li>
  <li>
   Strong command of English
  </li>
  <li>
   Familiarity with data visualization tools (e.g., Looker Studio)
  </li>
 </ul>
 <p>
  Continuous learning mindset and curiosity about new technologies
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You'll Do
  </strong>
 </p>
 <ul>
  <li>
   Manage campaigns, content/visual updates, and digital operations processes
  </li>
  <li>
   Support AI-driven projects in data collection, analysis, and reporting
  </li>
  <li>
   Perform basic optimization and data tracking in Google Ads, Meta Ads, and retargeting platforms
  </li>
  <li>
   Monitor SEO metrics and propose improvements
  </li>
  <li>
   Create reports and actionable insights using GA4 and other data visualization tools
  </li>
  <li>
   Follow Customer Success First &amp; Second Level Support functions to ensure proper task assignment and process tracking
  </li>
  <li>
   Coordinate between departments and contribute to smooth execution of operational workflows
  </li>
 </ul>
 <p>
  Track campaign and sales performance, analyze KPIs, and share results with internal and external stakeholders
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We Offer
  </strong>
 </p>
 <ul>
  <li>
   A fast-growing company (Deloitte Fast 50 Winner in 2017, 2018, 2019, 2020, 2021, and 2022)
  </li>
  <li>
   The first and only company from Turkey to be named Fast Company&rsquo;s 100 Best Workplaces for Innovators in the world!
  </li>
  <li>
   Silver Stevie Winner at the 2020 Stevie&reg; Awards for Great Employers in the new employee onboarding category
  </li>
  <li>
   A dynamic and friendly work environment
  </li>
  <li>
   Team activities such as Survivor Camp and happy hours
  </li>
  <li>
   Continuous learning opportunities such as internal training, tuition reimbursement, and access to e-learning platforms
  </li>
  <li>
   Leadership and coaching programs
  </li>
  <li>
   Access to community events at Han Spaces
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Who We Are
  </strong>
 </p>
 <p>
  Since 2006, Inveon has been empowering retail and consumer goods companies with a unified, AI-powered, and scalable digital commerce presence, enabling them to navigate the future of commerce with confidence.
 </p>
 <p>
  <br/>
 </p>
 <p>
  To help businesses unlock their full e-commerce potential, Inveon offers:
 </p>
 <ul>
  <li>
   <strong>
    inCommerce
   </strong>
   &ndash; A customizable omnichannel commerce platform
  </li>
  <li>
   <strong>
    AppCommerce
   </strong>
   &ndash; A dynamic app-commerce solution
  </li>
  <li>
   <strong>
    GrowthLab
   </strong>
   &ndash; Data-driven digital growth management
  </li>
 </ul>
 <p>
  Today, the total annual e-commerce volume generated by companies using Inveon solutions exceeds $1 billion. Inveon platforms are used by more than 40 million shoppers in 14 countries.
 </p>
 <p>
 </p>
</div>


Growth Operations Specialist

<div><div><div><div><h2 class="jobSectionHeader"><b>Join Us</b></h2>
</div><div><p>
At Vodafone, we&rsquo;re not just shaping the future of connectivity for our customers &ndash; we&rsquo;re shaping the future for everyone who joins our team. When you work with us, you&rsquo;re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
What you&rsquo;ll do</b></h2></div><p></p><div><p><br>
 Translating complex datasets into key strategy insight and powerful capabilities to the business.<br>
 Creating effective, interactive visualizations by using data visualization tools effectively,<br>
 Development, implementation and maintenance of Tableau / SAP Business Objects<br>
 Analyze business metrics to identify cause and effect relationships<br>
 Create adhoc reports as requested by management<br>
 Prepare monthly management reports correctly and on time<br>
 Collect data needed for analysis<br>
 Work with Business Intelligence on developing reporting suite and channel dashboards for decision making and information sharing.<br>
 Perform basic statistical analyses for projects and reports<br>
 Run adhoc customer and channel analysis for the innovate ideas based on insights</p></div></div><p></p><div><div><h2 class="jobSectionHeader"><b><br>
Who you are</b></h2></div><p></p><div><p><br>
Minimum Bachelor&rsquo;s Degree<br>
Graduated from statics, economics, computer engineering or similar departments, knowledgeable in data analyticSAP BO and Tableau experience is a mustAdvanced knowledge of SQL<br>
RPA knowledge would be an asset<br>
At least 3 years of work experience in Business Intelligence and Reporting<br>
Experience of working with large volumes of data<br>
Experienced in preparing Reports and Dashboards<br>
Analytical thinking and business skills<br>
Experience in reporting teams in customer service or similar departmentsFluent in English<br>
No military obligation for male candidates</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Not a perfect fit?</b></h2>
</div><div><p>
Worried that you don&rsquo;t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you&rsquo;re excited about this role but your experience doesn&rsquo;t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
What's in it for you</b></h2></div><p></p><div><p><br>
&quot;We like to keep them flexible:</p><ul><li>Vflexy: Flexible Benefits Program</li><li>Hybrid working kit</li><li>Ergonomic kit allowance</li><li>Digital meal voucher</li><li>Flexible transportation allowance.</li><li>Employee assistance hotline &amp; counselling</li><li>Comprehensive and flexible private health insurance</li><li>Discounted price deals for wide range of products &amp; services</li></ul><p><br>
Plus, plenty more to enjoy!If you want to know more about us and what we do, then visit our website: www.vodafone.com.tr</p><p>
https://www.vodafone.com.tr/insan-kaynaklari</p><p>
Instagram: https://www.instagram.com/vodafonekariyer/</p><p>
Youtube: https://www.youtube.com/user/VFTurkiye</p><p><br>
Data Privacy<br>
By applying for this job, you accept the Vodafone Privacy Policy. Please visit Privacy Policy web page at https://careers.vodafone.com/privacy-policy/turkey/ for further details. &quot;</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Who we are</b></h2>
</div><div><p>
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p><p>
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p><p>
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.</p><p>
Together we can.</p></div></div></div></div>

Operational Reporting Specialist

Merzigo

<div>
 <p>
  Merzigo is currently seeking a dedicated and proactive IT Support Specialist to join our dynamic technical operations team.
 </p>
 <p>
  <br/>
 </p>
 <p>
  In this role, you will play a critical part in ensuring the smooth functioning of our IT infrastructure and end-user systems. The ideal candidate will have a solid background in IT support, a solution-oriented mindset, and a strong commitment to operational excellence. You will be responsible for providing technical assistance, maintaining hardware and software systems, and ensuring cybersecurity best practices across the organization. If you are passionate about technology, eager to drive efficiency through innovation, and ready to support a fast-paced digital environment, we&rsquo;d love to hear from you.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Position: IT Support Specialist
  </strong>
 </p>
 <p>
  <strong>
   Location: Etiler, Istanbul
  </strong>
 </p>
 <p>
  <strong>
   Employment Type: Full-time
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Preferably graduated from related departments of universities (Management
  </li>
  <li>
   Information Systems, Computer Programming, etc.),
  </li>
  <li>
   At least 5 years of experience in Information Technology,
  </li>
  <li>
   Able to produce innovative and creative solutions,
  </li>
  <li>
   Possesses strong planning and organizational skills, strong analytical skills, attention to detail, and result-oriented work ethic,
  </li>
  <li>
   Capable of identifying opportunities to drive improvements and changes in operational control processes,
  </li>
  <li>
   Knowledgeable in managing Microsoft systems,
  </li>
  <li>
   Open to development and learning,
  </li>
  <li>
   Active driver&rsquo;s license and ability to drive.
  </li>
  <li>
   No travel restrictions to group company locations.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Knowledgeable in maintenance, adjustments, and spare parts for notebooks, PCs, and printers,
  </li>
  <li>
   Experienced in computer fault diagnosis, maintenance, and repair,
  </li>
  <li>
   Experienced in providing client support to end-users working in a domain environment,
  </li>
  <li>
   Knowledgeable about Active Directory structure,
  </li>
  <li>
   Knowledgeable about cybersecurity concepts, methodologies, standards, policies, and procedures,
  </li>
  <li>
   Proficient in Windows Office programs and experienced in installing and updating antivirus programs,
  </li>
  <li>
   Experienced in setting up and troubleshooting mobile devices,
  </li>
  <li>
   Preferably experienced in desktop and server operating systems,
  </li>
  <li>
   Meticulous and experienced in IT inventory management,
  </li>
  <li>
   Knowledgeable about ITSM (Help Desk) programs,
  </li>
  <li>
   Able to intervene in problems remotely and on-site when necessary outside working hours,
  </li>
  <li>
   Completed military service (for male candidates).
  </li>
  <li>
   Fluency in English, both written and spoken, is a plus
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About Merzigo
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Merzigo is a cutting-edge video monetization company, that provides a range of innovative services to broadcasters, producers, and distributors. They focus on supporting leading entertainment brands to grow their AVOD business, finding them new audiences, and increasing revenue streams.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Our company is dedicated to inclusion, diversity, and equality. By bringing together individuals with various backgrounds, experiences, and perspectives, we aim to create an innovative and dynamic work environment. Everyone must feel valued and respected, as this is a crucial component in strengthening team spirit. We strive to give all our employees equal opportunities to reach their full potential in an inclusive atmosphere.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <em>
    We welcome candidates who share this mission to join us.
   </em>
  </strong>
 </p>
 <p>
 </p>
</div>


IT Support Specialist

Token Finansal Teknolojiler

<div>
 <p>
  <strong>
   Step into the future of fintech with us!
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We&rsquo;re not just a company; we&rsquo;re a dynamic team of innovators pushing the boundaries of what&rsquo;s possible. We're on the lookout for passionate, forward-thinking Operations Specialist/Senior Specialist to join us on this exciting journey! Operations Specialist/Senior Specialist works cross-functionally to help businesses start using Token products as and quickly as possible.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   🔍Who We Are
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  At Token Financial Technologies, we lead Turkey&rsquo;s fintech revolution, empowering over 800,000 users and handling nearly 4 million transactions daily. Our flagship solutions, &Ouml;dero and TokenFlex, redefine payment systems and corporate benefits with cutting-edge technology. As part of Ko&ccedil; Holding and partnering with Beko, we&rsquo;re a team of innovators dedicated to driving progress and making a real impact in the financial world. We are looking for Operations Specialist/ Senior Operations Specialist from a banking or e-commerce background to join our Operations and Customer Support Team.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   ✨ What You&rsquo;ll Be Rocking
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Analysis of financial documents such as credit reports or annual financial statements
  </li>
  <li>
   Analyze the clients' financial data
  </li>
  <li>
   Controlling and collecting merchants&rsquo; documents.
  </li>
  <li>
   Prepare necessary reports or information to management to take decision
  </li>
  <li>
   Making verification processes of KYC, KPS, GIB, etc.
  </li>
  <li>
   Establish and maintain positive relationships with internal stakeholders and clients.
  </li>
  <li>
   Work closely with product, sales, customer support and fraud teams.
  </li>
  <li>
   Review merchant performance, publicly available information, and/or commercial credit tools to conduct detailed investigations into merchant supportability
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   🎯 The Perfect Fit
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor's Degree in related fields
  </li>
  <li>
   To use MS Office programs efficiently
  </li>
  <li>
   To have analytical thinking, research, inquiry, and problem-solving abilities; to possess knowledge of data collection and reporting; and to have effective written and verbal communication skills
  </li>
  <li>
   To be knowledgeable about project management
  </li>
  <li>
   Excellent verbal and written skills in English,
  </li>
  <li>
   Listening different perspectives and building collaboration
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   ❤️ Why You&rsquo;ll Love Working Here
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   12+4 Salary Package: Enjoy an additional 4 months' salary
  </li>
  <li>
   Learning Platforms: Gain access to top educational platforms including Ko&ccedil; Academy, Cambly, Coursera etc.
  </li>
  <li>
   Ko&ccedil; Office Free: Work flexibly from any Ko&ccedil; office
  </li>
  <li>
   Ko&ccedil; Community Sports Club: Participate in sports, social, and cultural events, and recharge in green spaces with our exclusive Ko&ccedil; Community Sports Club
  </li>
  <li>
   Ko&ccedil; Family Program : Access special advantages from Ko&ccedil; Group companies, and include two family members in this exclusive program.
  </li>
  <li>
   Flextra Benefits: Customize your benefits with Flextra, including life insurance, shopping vouchers, check-ups, and individual retirement plans etc.
  </li>
  <li>
   Special Leave Days: Enjoy flexible leave days for your birthday, your child's milestones
  </li>
  <li>
   Social Support: Receive support for significant life events such as weddings, family expansions
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   🌐 Connect with us
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Web site: https://www.tokeninc.com/
 </p>
 <p>
  Linkedin:https://www.linkedin.com/company/tokeninc/
 </p>
 <p>
  Instagram: https://www.instagram.com/tokenfintech/
 </p>
 <p>
  YouTube:https://www.youtube.com/channel/UCaOpoQtYzio-s3KgGHuSPLA
 </p>
</div>


Operations Specialist/Senior Specialist

Explore 1598+ Operations and maintenance specialist in Istanbul this November. Find roles across top companies and apply now to boost your career.