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order management & sales operation specialist

operations manager

Savills Middle East

<div>
 
 The Role
 
 
 
 We are seeking a full-time Operations Manager focusing on the management of the property&rsquo;s operational aspects within the Property and Facilities Management department. The ideal candidate wu for a conscientious and driven Operations Manager to join our thriving Property Management team. The successful candidate will have a proven track record in managing the operations of a property.
 
 
 Savills is a globally recognised real estate brand and offers the opportunity for growth and development. We are looking for a motivated and professional individual with an interest in benefiting from the support and experience the brand can offer.
 
 
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 Coordinate and manage all activities of the operational subcontractors (security, cleaning, fire, pest control, landscaping, and others)
 </li>
 <li>
 Cooperate with other departments (e.g. financial, marketing, technical)
 </li>
 <li>
 Liaise with tenants, to manage their ongoing operational and technical requests.
 </li>
 <li>
 Manage the operational part of service charge budget and prepare recommendations for improvement.
 </li>
 <li>
 Provide operational data, analysis as required to by Department Head
 </li>
 <li>
 Manage proper handovers of the Units and any systems from or to Tenants and other users, and contractors.
 </li>
 <li>
 Manage all ongoing operational issues to ensure smooth and continuous operations of the property.
 </li>
 <li>
 Controlling &amp; ensuring tenants compliance with provisions of their leases e.g User, Building regulation, repair &amp; maintenance, health &amp; safety.
 </li>
 <li>
 Management of tenant&rsquo;s operational &ldquo;complaints&rdquo;.
 </li>
 <li>
 Manage and ensure fulfilment of third-party contractor&rsquo;s contractual obligations to ensure smooth operation, repairs etc.
 </li>
 <li>
 Control of working practices of contractors in the property
 </li>
 <li>
 Manage units' debts, penalties and sales reports escalation.
 </li>
 <li>
 Managing the tendering or re-tendering of any operational service required at the property.
 
 
 </li>
 </ul>
 
 Skills, Knowledge And Experience
 
 
 
 <ul>
 <li>
 Experience: at least 4-5 years in FM or Operational management
 </li>
 <li>
 Strong operational and facilities management skills
 </li>
 <li>
 Conflict resolution and tenant relationship management
 </li>
 <li>
 Attention to detail and ability to multitask in a high-pressure environment
 
 
 </li>
 </ul>
 Over 42,000 people work for us in more than 700 offices all over the world. This breadth of global coverage, combined with specialist services and market insight, means we'll always have an expert who is local to you.
</div>

Operations Manager

Plaza Premium Group

<div>
 
 
 About the Company
 
 
 
 Hello! Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy. You don't need to be from this industry, you do need to be passionate.
 
 
 
 
 
 
 Our promise to you:
 
 
 <ul>
 <li>
 We will respect and value your background and perspectives
 </li>
 <li>
 We will work together with integrity
 </li>
 <li>
 We will share our incredible pride for job, company and industry
 </li>
 </ul>
 
 
 
 
 
 What we ask of you:
 
 
 <ul>
 <li>
 Bring passion to all that you do
 </li>
 <li>
 Listen, move fast and think innovatively
 </li>
 <li>
 Speak up, have ideas and share them
 </li>
 <li>
 Believe in customer service, and treating every person with kindness
 </li>
 </ul>
 
 
 
 
 As industry leaders in innovating global airport hospitality, you will work with colleagues from all parts of the world for a truly global experience. You will help and craft services and facilities in over 200 locations in more than 60 international airports across the world.
 
 
 
 
 
 
 Who we are
 
 
 
 We were established in HK in 1998 by someone who understood the value of an airport lounge and felt that the experience shouldn't just be limited to a closed-circuit group of travelers. Through the years we have worked incredibly hard to create an experience which is both accessible and quality. Almost 25 years later we now span four core business segments: airport lounges, airport terminal hotels, airport meet &amp; greet services, and a range of airport dining concepts.
 
 
 
 
 
 In addition to our own brands, PPG provides airport hospitality solutions to leading airlines, alliances and corporates around the world. Here are a few names you might recognize: Cathay Pacific Airways, Singapore Airlines, Lufthansa etc. With the future of travel always in sight, we created Smart Traveler, a mobile-app rewards program underpinned by in-house technology. We are fast-moving and always evolving to drive our purpose of making travel better.
 
 
 
 
 
 
 Join our family today.
 
 
 
 
 Together, we'll make travel better.
 
 
 
 
 
 
 
 JOB SCOPE:
 
 
 
 To manage the business outlet/s professionally and efficiently. To optimize and maximize staff productivity and efficiency. To train, guide and motivate a high level of staff competency and staff performance. To establish improvements and implementation of operational strategies. Prepare division budget.
 
 
 
 
 
 
 JOB RESPONSIBILITIES:
 
 
 
 
 1. Lounge Operations Management
 
 
 <ul>
 <li>
 Ensure smooth and efficient day-to-day operations of the lounge.
 </li>
 <li>
 Maintain high standards of cleanliness, ambiance, and service quality.
 </li>
 <li>
 Oversee product presentation, including food, beverages, newspapers, and amenities.
 </li>
 <li>
 Monitor crowd control, security, and customer service in the lounge
 </li>
 <li>
 Handle guest inquiries, feedback, and complaints to ensure excellent customer experience.
 </li>
 </ul>
 
 
 2. Guest Services, Customer Experience
 
 
 <ul>
 <li>
 Ensure a seamless and welcoming guest experience from arrival to departure.
 </li>
 <li>
 Address customer needs promptly, offering personalized service where possible.
 </li>
 <li>
 Implement service recovery strategies to handle guest concerns effectively.
 </li>
 <li>
 Coordinate with airlines visitors, card holders, VIP clients, and maintain Smart Traveler Loyalty Program to provide tailored services.
 </li>
 <li>
 Develop initiatives to enhance guest satisfaction and brand loyalty.
 </li>
 <li>
 Manage cashiering duties, including handling guest payments, issuing receipts, and maintaining accurate financial records.
 </li>
 <li>
 Reconcile daily transactions and ensure proper cash handling procedures are followed.
 </li>
 </ul>
 
 
 3. Team Leadership, Hiring &amp; People Management
 
 
 <ul>
 <li>
 Lead, coach, and develop the lounge team to maintain high service standards.
 </li>
 <li>
 Conduct staff meetings, training, and performance evaluations.
 </li>
 <li>
 Oversee recruitment, hiring, and onboarding processes to build a skilled and motivated team.
 </li>
 <li>
 Create and manage work rosters to ensure optimal coverage.
 </li>
 <li>
 Foster a collaborative and guest-oriented work environment.
 </li>
 <li>
 Manage team performance, conflict resolution, and staff development plans.
 </li>
 </ul>
 
 
 4. Financial, Procurement &amp; Inventory Management
 
 
 <ul>
 <li>
 Oversee budgeting, cost control, and revenue optimization.
 </li>
 <li>
 Monitor stock levels and manage ordering processes to ensure smooth operations.
 </li>
 <li>
 Control wastage and optimize resource allocation.
 </li>
 <li>
 Ensure accurate financial reporting and cashiering reconciliation.
 </li>
 <li>
 Manage procurement of food, beverages, and other lounge supplies, ensuring quality and cost efficiency.
 </li>
 <li>
 Negotiate with vendors and suppliers for better pricing and service agreements.
 </li>
 </ul>
 
 
 5. Compliance &amp; Safety
 
 
 <ul>
 <li>
 Ensure adherence to food safety, health, and hygiene regulations.
 </li>
 <li>
 Conduct regular inspections and audits to meet compliance requirements.
 </li>
 <li>
 Develop and enforce policies to enhance guest and staff safety.
 </li>
 <li>
 Maintain compliance with workplace health and safety regulations and industry best practices.
 </li>
 </ul>
 
 
 6. Business Development &amp; Stakeholder Management
 
 
 <ul>
 <li>
 Collaborate with vendors, suppliers, and business partners to enhance service offerings.
 </li>
 <li>
 Work with marketing teams to implement branding and customer engagement strategies.
 </li>
 <li>
 Build relationships with airport authorities, regulatory bodies, and other key stakeholders.
 </li>
 <li>
 Identify opportunities for service enhancements and business growth.
 </li>
 </ul>
 
 
 7. Crisis &amp; Incident Management
 
 
 <ul>
 <li>
 Respond effectively to emergencies and operational disruptions.
 </li>
 <li>
 Implement contingency plans and coordinate with relevant teams to minimize impact.
 </li>
 <li>
 Ensure staff are trained in emergency response procedures and customer safety protocols.
 </li>
 <li>
 Perform any other duties as may be assigned by the Management from time to time.
 </li>
 </ul>
 
 
 
 
 
 JOB REQUIREMENTS:
 
 
 <ul>
 <li>
 Candidate must possess tertiary education qualification in Hospitality Management or related discipline
 </li>
 <li>
 Minimum 10 years&rsquo; relevant experience with 5 years at senior management level in hospitality Knowledgeable in all aspects of managing and leading services food and beverage and hospitality nature of business or outlet.
 </li>
 <li>
 Proven leadership experience in hospitality, ideally within
 
 luxury or 5-star hotel environments
 
 , with a strong understanding of premium service standards and guest expectations.
 </li>
 <li>
 Excellent time management skills and able to work under pressure
 </li>
 <li>
 Detail-minded, efficient, well-planned with good business sense
 </li>
 <li>
 Strong communication and interpersonal skills with analytical mind
 </li>
 <li>
 Preference will be given to candidates with experience in Egypt or with Egyptian market expertise
 </li>
 <li>
 Excellent command of both spoken/ written English (Mandatory) &amp; Arabic (Native language)
 </li>
 <li>
 Shift duty is required
 </li>
 <li>
 Work location: Airport
 </li>
 </ul>
 
 
</div>

Beyond Group

<div>
 
 NOTE: PLEASE READ THE BELOW CAREFULLY BEFORE APPLYING AS THE REQUIREMENTS ARE SPECIFIC THE ROLE.
 
 
 
 
 
 
 Role:
 
 Strategy &amp; Operations Manager
 
 
 
 Type of Employment:
 
 Full Time
 
 
 
 Location:
 
 Remote (Egypt)
 
 
 
 Experience Level:
 
 3-5 years of proven experience in automation, team leadership, organizational development, business growth, and company optimization.
 
 
 
 
 
 
 About us:
 
 
 
 At Beyond Group, we&rsquo;re driving cultural evolution by empowering brands and talents to grow through groundbreaking strategy, content, and distribution. Learn more at beyondgroup.com
 
 
 
 
 
 
 Role Mission:
 
 
 
 Your role is focused on driving organizational growth and profitability by cultivating a high-performance culture, streamlining operations, and executing strategic initiatives. Reporting directly to the Managing Director, the Strategy &amp; Operations Manager will be responsible for a range of tasks, including but not limited to:
 
 
 
 
 <ol>
 <li>
 
 Leadership &amp; Team Development
 
 &ndash; Build and guide a cohesive, high-performing team while fostering a culture of excellence, inclusivity, and continuous improvement; provide coaching and actionable feedback to the managerial team to ensure alignment with organizational goals; and address team challenges proactively while encouraging professional growth.
 </li>
 <li>
 
 Strategic Planning &amp; Execution
 
 &ndash; Plan and implement quarterly and yearly OKRs, pivot strategies based on new insights, market conditions, and emerging technologies, identify and secure strategic partnerships to drive growth in existing and new markets, and analyze organizational needs to develop strategies that enhance performance and align with business objectives.
 </li>
 <li>
 
 Business Optimization &amp; Automation
 
 &ndash; Streamline workflows and implement creative automation solutions to improve efficiency and productivity across all functions, and evaluate and refine operational practices to ensure alignment with business goals.
 </li>
 <li>
 
 Organizational Culture &amp; Development
 
 -Focus on enhancing organizational culture to boost employee engagement and productivity. Responsibilities include conducting team capacity planning and reallocating or hiring resources as needed to address evolving business demands and ensure optimal team performance.
 </li>
 <li>
 
 Data Analysis &amp; Reporting
 
 - Collect and analyze data to evaluate the effectiveness of initiatives and provide actionable recommendations. Develop dashboards and reports to enable management to monitor organizational performance and make data-driven decisions.
 </li>
 <li>
 
 Client &amp; Talent Relationship Management
 
 - Develop and maintain strong relationships with clients and talent to ensure high levels of satisfaction and foster long-term engagement.
 </li>
 </ol>
 
 
 
 
 
 
 As you thrive in your role, these competencies will evolve and grow with you, enabling you to achieve greater heights and expand your professional horizons.
 
 
 
 
 
 
 
 
 Competencies Required (Organization-wide):
 
 
 <ul>
 <li>
 
 Bilingual Communication:
 
 Proficient in English and Arabic, with strong written and verbal communication skills.
 </li>
 <li>
 
 Zero Defect Standards:
 
 High attention to detail and accuracy in all deliverables.
 </li>
 <li>
 
 Process Creation:
 
 Skilled in developing efficient workflows for recurring tasks.
 </li>
 <li>
 
 Proactive &amp; Autonomous:
 
 Anticipates needs and works independently.
 </li>
 <li>
 
 Efficiency &amp; Effectiveness:
 
 Consistently delivers high-quality results quickly.
 </li>
 <li>
 
 Organized:
 
 Maintains exceptional organization of thoughts, files, and documentation.
 </li>
 <li>
 
 Positive &amp; Solution-Oriented:
 
 Focused on identifying and implementing solutions.
 </li>
 <li>
 
 Emotionally Intelligent:
 
 Skilled at communication, influence, and conflict resolution.
 </li>
 </ul>
 
 
 
 
 
 Perks
 
 :
 
 <ul>
 <li>
 Working remotely.
 </li>
 <li>
 Competitive salary and performance-based bonuses.
 </li>
 <li>
 Opportunities for professional development and career growth.
 </li>
 <li>
 The dynamic and results-driven work environment.
 </li>
 </ul>
 
 
 
 
 
 Compensation:
 
 To be discussed based on level of experience.
 
</div>

Strategy & Operations Manager

TTEC

<div>
 Sales Operations Manager, Cairo, Egypt
 
 
 Bringing smiles is what we do at TTEC&hellip; for you and the customer. We are looking to hire an experienced outbound Sales Operations Manager working in our Cairo site. You&rsquo;ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
 
 
 Reporting to the Senior Sales Manager, you will be responsible for leading a team of sales team leaders and sales agents and developing and implementing successful sales strategies.
 
 
 
 What You&rsquo;ll Do As a Leader
 
 
 
 <ul>
 <li>
 Lead a sales team through coaching, mentoring &amp; motivating, using proven sales and leadership skills. Develop key Performance Metrics and dashboards that help the sales team and operations focus on performance drivers.
 </li>
 <li>
 Possess strong understanding of Outbound, Inbound and Account management sales motions and working to drive and generate net new revenue.
 </li>
 <li>
 Drive the highest level of performance from the Sales teams and at the same time be a role model &amp; instill TTEC and client values.
 </li>
 <li>
 Understand the importance of building lasting customer relations and how to identify and drive upselling and cross-selling sales opportunities.
 </li>
 <li>
 Develop sales strategies to continue meeting sales goals, while reducing overall customer cancellations and generating revenue.
 </li>
 <li>
 Build knowledge on client products and services &ndash; features, benefits and impact on Digital media/cloud based customers.
 </li>
 <li>
 Work with Marketing, Sales Operation, Business units, Corporate Retention teams to source sales or retention campaigns, marketing leads and execute.
 </li>
 <li>
 Analyze business goals, customer &amp; agent data &amp; daily reports to find areas of continuous improvement.
 
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Do As Sales Manager
 
 
 
 <ul>
 <li>
 Manage Sales pipeline and regular forecasting to meet assigned goals.
 </li>
 <li>
 Prepare GBD Sales performance reports by collecting, analysing, and summarizing sales, data and trends.
 </li>
 <li>
 Develop and continuously improve lead qualification using established criteria and standards.
 </li>
 <li>
 Produce and implement action-oriented plans when sales goals or SLAs do not meet expectations.
 </li>
 <li>
 Implement and review policies, business metrics, productivity and operating structure to consistently grow the sales results.
 </li>
 <li>
 Provide weekly reporting on Volume, conversion, queue and product level details, and sales opportunities. In addition to revenue and pipeline measurement, each manager will track daily, weekly and monthly activity &amp; productivity metrics on their teams to ensure the team is spending their time on the highest value add actions at all times.
 
 
 
 </li>
 </ul>
 
 What You Need To Succeed
 
 
 
 <ul>
 <li>
 Native or fluent in spoken and written English
 </li>
 <li>
 Demonstrated success in sales ideally in a BPO company or similar, with a proven ability to define, refine and implement successful sales processes, procedures and policies that drive results and the bottom line.
 </li>
 <li>
 Success with managing a BPO brick and mortar team.
 </li>
 <li>
 Demonstrated ability to be a quick learner.
 </li>
 <li>
 Showcase a proven track record in motivating and leading a team to build skills on new cloud based, digital media solutions
 </li>
 <li>
 Ability to compile sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations that are digestible for the entire company
 </li>
 <li>
 Willingness to work across shifts for international clients
 </li>
 <li>
 Advanced knowledge of Sales Operations, Technology used in Digital sales
 </li>
 <li>
 Strong leadership driving Sales, Customer Success and Subscription management.
 </li>
 <li>
 Proven ability to effectively manage people effectively, hire and train, coach new sales team members.
 </li>
 <li>
 Proven ability to develop, communicate and present to upper management on new ideas, proposals and feedback to move the business forward.
 
 
 
 </li>
 </ul>
 What You Can Expect
 
 
 <ul>
 <li>
 Supportive of your career and professional development
 </li>
 <li>
 An inclusive culture and community minded organization where giving back is encouraged
 </li>
 <li>
 A global team of curious lifelong learners guided by our company values
 </li>
 <li>
 Ask us about our paid time off (PTO) and wellness and healthcare benefits
 </li>
 <li>
 And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
 
 
 
 </li>
 </ul>
 
 About TTEC
 
 
 
 Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
 
 
 TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
 
 
 
 Primary Location
 
 
 
 EG-Cairo-Cairo
 
 
</div>

Sales Operations Manager

Enova by Veolia

<div>
 
 
 
 Job Purpose
 
 
 
 
 Lead and manage the operations within the assigned portfolio of assets / buildings at contracted sites in Egypt while implementing and sharing best practice in managing supplier and customer relationship, facilities management, energy performance, asset maintenance and performance. Fully own the financial performance of the business portfolio, in line with Corp strategy. Drive for best operational efficiency, and business results. Maintain healthy business relationship with clients at with high level of satisfaction.
 
 
 
 
 
 
 
 Key Accountabilities
 
 
 
 <ul>
 <li>
 Provide support to the overall country operation strategy, with focus on assigned segment, participate in developing Egypt&rsquo;s business strategy in line with the vision, mission, and objectives of the company.
 </li>
 <li>
 Lead the implementation of the operations business strategy, policies, process and procedures.
 </li>
 <li>
 Own the delivery of the segment objectives within Egypt portfolio while ensuring contractual commitments are fully successfully met.
 </li>
 <li>
 Lead the operations managers and direct report teams in the assigned segment to maximize outcomes of the contracted accounts. Set individual targets, manage team performance, develop and motivate staff. Provide constructive formal and informal feedback. Appraisals, reward, motivate and drive for maximum subordinates&rsquo; performance.
 </li>
 <li>
 Act as role model for commitment, accountability, business ownership, compliance and HSE behavior.
 </li>
 <li>
 Define optimum org structure, ensure best allocations of resources, improve utilization of manpower &amp; physical resources.
 </li>
 <li>
 Ensure clear &amp; efficient communications within segment and with all other business functions.
 </li>
 <li>
 Participate in the annual budget development process as relevant to his/her business segment.
 </li>
 <li>
 Monitor the financial and budget performance with focus on cost, revenues, gross margins, and all other relevant KPIs.
 </li>
 <li>
 Develop initiatives for optimization, performance improvement and support business growth.
 </li>
 <li>
 Seize new opportunities to grow portfolio, as well as improving technical and financial performance.
 </li>
 <li>
 Lead and manage segment operations, while ensuring accurate planning and proper allocation of all resources.
 </li>
 <li>
 Ensure implementation of the standards and appropriate controls to guarantee safe, efficient and effective operations leading to achieving and exceeding business objectives.
 </li>
 <li>
 Discuss &ldquo;Site-Specific-Budgets&rdquo; with customers including CAPEX. Wisley inform customers on potential opportunities for cost optimization including new assets and /or refurbishing assets to ensure best facility operation within client budget.
 </li>
 <li>
 Ensure full commitment to the contracted SLAs &amp; KPIs for the portfolio. Align between service deliverables, customer expectations, and vendors&rsquo; capabilities to achieve distinctive quality of service delivery and utmost profitability.
 </li>
 <li>
 Monitor service delivery performance and participate in the evaluation of suppliers&rsquo; performance for Sites in the Egypt to ensure the selection of qualified service providers / contractors at the optimum cost.
 </li>
 <li>
 Closely monitor resource utilization across operation sites to ensure the right number and talents are deployed and available to run the operations (civil works, mechanical works, electrical works, landscaping, building inspections, etc.).
 </li>
 <li>
 Monitor and control the execution of maintenance contracts, review the preventive and corrective maintenance programs, and supervise the implementation by Co. staff or contractor(s) through reviewing reports and spot-checking.
 </li>
 <li>
 Monitor and approve the process of quotations, and the preparation of Purchase Orders and Vendor Contracts.
 </li>
 <li>
 Ensure purchasing process is optimized to guarantee the provision of products/ services to avoid any operational delays.
 </li>
 <li>
 Ensure the invoicing process is optimized to guarantee timely collection and satisfactory cash flow are achieved.
 </li>
 <li>
 Ensure the Annual Leave Planner is completed for the target segment to have a holistic view on forecasted manpower and staff availability as well as provisions for overtime are accurately forecasted throughout the year.
 </li>
 <li>
 Manage customers&rsquo; expectations through clear communication and transparent work attitude to be consistent and to develop strong customer relationships.
 </li>
 <li>
 Receive escalations and complaints from the client and call center and ensure that the necessary support and maintenance work is provided to customers in a timely manner to resolve customers&rsquo; issues and maintain a high level of satisfaction.
 </li>
 <li>
 Communicate regularly with customers within the premises/ facilities, listen to their feedback or complaints they might have, coordinate with site managers and subordinates and company stakeholders to provide the necessary solutions or work needed either civil, mechanical, electrical or back-office support.
 </li>
 <li>
 Provide technical advice to customers and represent customers in technical interfaces with third parties (such as MEP contractors conducting activities on premises while ensuring that subcons are delivering on their agreements).
 </li>
 <li>
 Furnish customers with technical advice on improvement opportunities including utilities consumption in order to increase CSR awareness and contribute to the greener environment objectives.
 </li>
 <li>
 Recommend and review new contracts&rsquo; scope of work and/or when site conditions change.
 </li>
 <li>
 Ensures proper monitoring of subcontracting of works (such as fire systems, gas, emergency lighting, vertical transportation, water treatment, tank cleaning, etc...).
 </li>
 <li>
 Ensures that subcontractors perform their duties in an accurate manner and as per the agreed contractual commitments.
 </li>
 <li>
 Manage subcontractors&rsquo; assessments and evaluations to ensure that the pool of subcontractors is up to the required service level, approved by the relevant authorities, compliant with the regulatory framework requirements (e.g., Civil Defense Department for fire-fighting systems).
 </li>
 <li>
 Supervise and lead the process of physical and admin audits on subcontractors to ensure that work is being conducted properly and that customers are receiving the highest quality of service.
 </li>
 <li>
 Take the necessary actions upon revealing Audit NCRs and/or identification of unreported/ undisclosed variations and/ or poor performance to safeguard the company against any liabilities.
 </li>
 <li>
 Collaborate with internal and external auditors to ensure full compliance of Egypt&rsquo;s operations to company&rsquo;s Code of Conduct.
 </li>
 <li>
 Lead the Implementation of audit recommendations on identified gaps to improve performance, efficiency and compliance to the standard practice
 </li>
 <li>
 Ensure operational compliance to all relevant quality, health, safety, and environmental management policies, procedures, and controls across the department to guarantee safe work environment, people and asset safety and legislative compliance.
 </li>
 <li>
 Lead the delivery of high-quality services and operations in-line with the environmental legislations, and the legally binding targets of net zero greenhouse gas emissions.
 </li>
 <li>
 Ensure that all department reports are timely prepared with the desired quality addressing clear and precise records of contractual deliverables and commitments in compliance with the company policies and procedures.
 </li>
 <li>
 Perform other related duties or assignments as directed.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications, Experiences, &amp; Skills
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in electrical or mechanical engineering, CMMS, FM ERP knowledge is preferable
 </li>
 <li>
 18+ years&rsquo; experience in operations management including 4 years in a managerial role; exposure to Maintenance and Facilities Management especially in the areas of operations, asset maintenance, planning, budgeting, HSEEQ, relationship management, people management, contract management and business development.
 </li>
 </ul>
</div>

Senior Operations Manager

DHL Express

<div>
 
 YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
 
 
 
 Would you like to become part of the world's most international company in the world?
 
 
 A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide.
 
 &nbsp;
 
 Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit&nbsp;www.dpdhl.jobs/express.
 
 
 
 
 
 Position Purpose
 
 
 
 
 
 The HR Operations Manager is responsible for implementing Compensation &amp; Benefits programs at DHL Express while ensuring consistent execution of the HR policies and Employee Governance related matters as per the Egyptian Labor Law.
 
 
 The jobholder provides recommendations to Senior Management team and Line Managers on day to day C&amp;B and HR Operations matters in line with the market best practice and the business strategy.
 
 
 Ensure that the day to day HR Operations (policies, procedures &amp; payroll) are well implemented at an optimal level and in compliance with the Group guidelines and local legislative requirements.&nbsp;
 
 
 
 
 
 Principal Accountabilities:
 
 
 
 1- Compensation &amp; Benefits and HR Operations Management
 
 
 <ul>
 <li>
 Act as custodian of the Compensation &amp; Benefits policy and benefits matrix.
 </li>
 <li>
 Partner with managers to enhance understanding of the compensation approach, policies, and benefits.
 </li>
 <li>
 Implement Compensation &amp; Benefits (C&amp;B) programs and practices aligned with company positioning in the labor market and in full compliance with country labor law guidelines.
 </li>
 <li>
 Manage governmental relations related to Social Insurance and the Labor Law office (Forms 1, 6, 2).
 </li>
 <li>
 Handle ad-hoc social insurance and labor law inspections, ensuring timely submission of required documentation.
 </li>
 <li>
 Maintain accurate administration of all personnel-related matters, including regular updates to employee files.
 </li>
 <li>
 Conduct annual salary surveys (e.g., WTW and Mercer) to benchmark DHL practices against the market and ensure salary competitiveness.
 </li>
 <li>
 Run monthly staff cost analyses and recommend corrective actions where needed.
 </li>
 <li>
 Analyze survey results and submit recommendations for annual salary reviews, talent retention strategies, and turnover balance in line with market conditions, business objectives, and Regional Office guidelines.
 </li>
 <li>
 Manage the annual merit cycle and bonus payout, ensuring timely and accurate implementation.
 </li>
 <li>
 Collaborate with line managers to design and review incentive schemes, ensuring effectiveness and alignment with business goals.
 </li>
 <li>
 Oversee the implementation and communication of changes to compensation and benefits policies or procedures.
 </li>
 <li>
 Monitor monthly HR KPIs, conduct detailed analysis, and recommend corrective actions.
 </li>
 <li>
 Lead and implement projects related to Compensation &amp; Benefits as required.
 </li>
 </ul>
 
 
 2- Payroll Management
 
 
 <ul>
 <li>
 Administer monthly payroll in a timely, accurate, and efficient manner.
 </li>
 <li>
 Ensure proper documentation for all employee status changes.
 </li>
 <li>
 Review HR submissions on HRIS for consistency and compliance.
 </li>
 </ul>
 
 
 3- HRIS Management &amp; Reporting
 
 
 <ul>
 <li>
 Manage and regularly update HRIS &amp; E-HR to ensure accuracy of personnel records.
 </li>
 <li>
 Run CRISP reporting as required.
 </li>
 <li>
 Submit monthly HR notes to Finance.
 </li>
 <li>
 Prepare and present monthly HR reports and analysis to Management, with actionable recommendations.
 </li>
 </ul>
 
 
 4- Budgeting
 
 
 <ul>
 <li>
 Support the development and administration of the annual HR budget.
 </li>
 <li>
 Provide reports, benchmarking, and trend analysis on personnel cost, headcount, temporary staff, FTEs, overtime, commissions, and incentives.
 </li>
 <li>
 Manage all aspects of the annual salary review and bonus process.
 </li>
 </ul>
 
 
 5- Job Analysis &amp; Job Evaluation
 
 
 <ul>
 <li>
 Facilitate the job evaluation process for country roles, providing recommendations on grades and salaries in line with global guidelines and job evaluation methodology.
 </li>
 </ul>
</div>

HR Operations Manager

AFFSQUARE

<div>
 
 
 AFFSQUARE
 
 is a performance marketing agency driven by technology, data, and results. We specialize in helping businesses accelerate growth through advanced digital marketing strategies and proprietary tech solutions.
 
 
 
 
 
 
 About the Role
 
 
 
 We are seeking a highly organized, proactive, and detail-oriented professional to join our team as an Operations Manager &amp; CEO Assistant. This hybrid role combines operational leadership with executive support, ensuring the smooth day-to-day running of the company while directly assisting the CEO with strategic and administrative tasks.
 
 
 The ideal candidate is a problem-solver with excellent communication skills, strong business
 
 
 acumen, and the ability to balance both strategic priorities and daily operational needs.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Operations Management
 
 
 <ul>
 <li>
 Oversee daily business operations, ensuring efficiency and alignment with company goals.
 </li>
 <li>
 Develop, implement, and optimize processes, policies, and systems to improve workflow.
 </li>
 <li>
 Coordinate with different departments to monitor performance, resolve bottlenecks, and maintain high productivity.
 </li>
 <li>
 Manage budgets, resources, and vendor relationships.
 </li>
 <li>
 Track and report on KPIs, performance metrics, and operational progress.
 </li>
 <li>
 Support HR functions, including recruitment, onboarding, and employee engagement.
 </li>
 </ul>
 
 
 
 
 
 CEO Assistance
 
 
 
 
 
 <ul>
 <li>
 Act as the right hand to the CEO, providing administrative and strategic support.
 </li>
 <li>
 Manage the CEO&rsquo;s calendar, meetings, travel, and communications.
 </li>
 <li>
 Prepare presentations, reports, and briefing materials for the CEO.
 </li>
 <li>
 Conduct research and provide insights to support decision-making.
 </li>
 <li>
 Handle confidential information with professionalism and discretion.
 </li>
 <li>
 Liaise between the CEO and internal/external stakeholders.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Management, or a related field (Master&rsquo;s preferred).
 </li>
 <li>
 Proven experience in operations management, executive assistance, or a similar dual role.
 </li>
 <li>
 Strong leadership, organizational, and multitasking skills.
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Proficiency in MS Office Suite, project management tools, and CRM software.
 </li>
 <li>
 Ability to work under pressure and manage competing priorities.
 </li>
 <li>
 High level of professionalism, integrity, and confidentiality.
 </li>
 </ul>
 
 
 
 
 
 Location:
 
 at sheraton el matar - the district vill
 
 
 
 
</div>

Operations Manager & CEO Assistant

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