project manager

purchase manager

account manager

assistant manager

assistant manager - hr

operations manager

Licious

<div>
 
 
 Have you got an awesome appetite for ?
 
 
 
 
 
 
 
 I. Operational Leadership:
 
 
 
 ● Oversee day-to-day operations of multiple Last Mile Hubs in Mumbai, ensuring smooth and efficient order processing, fulfillment, and delivery.
 
 
 ● Develop and implement operational strategies to optimize performance, reduce costs, and improve service levels.
 
 
 ● Monitor key performance indicators (KPIs) and take corrective actions to address any deviations.
 
 
 
 
 
 
 II. Team Management:
 
 
 
 ● Lead, mentor, and manage a large team of hub managers, delivery executives, and support staff.
 
 
 ● Conduct regular performance reviews, provide feedback, and identify training needs.
 
 
 ● Foster a positive and collaborative work environment that encourages teamwork and high performance.
 
 
 
 
 
 
 III. Customer Experience (CX) Focus:
 
 
 
 ● Ensure a customer-centric approach in all operational activities.
 
 
 ● Analyze customer feedback and data to identify areas for improvement and implement changes to enhance CX.
 
 
 ● Resolve customer escalations and issues promptly and effectively.
 
 
 
 
 
 
 IV. SLA and Service Standard Adherence:
 
 
 
 ● Ensure strict adherence to Service Level Agreements (SLAs) and service standards.
 
 
 ● Monitor delivery times, order accuracy, and other relevant metrics to ensure targets are met.
 
 
 ● Develop and implement processes to improve SLA performance and service quality.
 
 
 
 
 
 
 V. Business Acumen:
 
 
 
 ● Understand and analyze business metrics, including costs, revenue, and profitability.
 
 
 ● Identify opportunities for cost optimization and efficiency improvements.
 
 
 ● Stay updated with industry trends and best practices in e-commerce, D2C, Q-commerce, and food aggregators.
 
 
 
 
 
 
 VI. Process Improvement:
 
 
 
 ● Identify and implement process improvements to streamline operations, reduce waste, and increase efficiency.
 
 
 ● Utilize data analysis and problem-solving skills to identify bottlenecks and implement solutions.
 
 
 
 
 
 
 VII. Stakeholder Management:
 
 
 
 ● Collaborate with other departments, including supply chain, technology, and customer support, to ensure seamless operations.
 
 
 ● Build and maintain strong relationships with vendors, partners, and other stakeholders
 
 
 
 
 
 
 We hope that you..
 
 
 
 
 
 
 ● Have bachelor&rsquo;s degree in Business Administration, Operations Management, or a related field. MBA is preferred.
 
 
 ● Have minimum of 3+ years of experience in operations management, with a focus on last-mile delivery or e-commerce logistics.
 
 
 ● Have proven experience in leading and managing large teams.
 
 
 ● Have strong understanding of e-commerce, D2C, Q-commerce, and food aggregator business models.
 
 
 ● Have strong customer orientation and understanding of CX principles.
 
 
 ● Have proficiency in using technology and data analysis tools.
 
</div>

City Operations Manager

Awign

<div>
 
 General Manager - Operations will be a pivotal figure in overseeing and enhancing the operational processes of our B2B service marketplace. This role requires a strong background in B2B operations, including marketplace management, and a proven ability to drive operational excellence while maintaining high client satisfaction.
 
 
 
 
 
 PRIMARY RESPONSIBILITIES
 
 
 
 
 <ul>
 <li>
 Operational Strategy: Develop and implement strategic plans to optimize service delivery, marketplace performance, and operational efficiency.
 </li>
 <li>
 Team Leadership: Lead and mentor a team of operations professionals, fostering collaboration and a high-performance work environment.
 </li>
 <li>
 Marketplace Management: Oversee the day-to-day operations of the marketplace, including onboarding vendor partners, managing listings, managing vendors, and ensuring seamless execution.
 </li>
 <li>
 Quality Assurance: Establish and maintain quality control standards to meet the client&rsquo;s standards, to ensure a high level of service quality.
 </li>
 <li>
 Client Satisfaction: Monitor and improve client satisfaction by addressing client concerns and facilitating effective communication between clients and service providers.
 </li>
 <li>
 Resource Allocation: Efficiently allocate and manage resources for operational infrastructure to meet marketplace demands.
 </li>
 <li>
 Budget Oversight: Develop and manage operational budgets, monitoring expenses and identifying cost-saving opportunities.
 </li>
 <li>
 Performance Metrics: Define and track key performance indicators (KPIs) for the marketplace and report on operational performance.
 </li>
 <li>
 Risk Management: Identify marketplace-related risks and develop mitigation strategies to ensure the smooth functioning of the marketplace.
 </li>
 <li>
 Regulatory Compliance: Ensure the marketplace's compliance with industry-specific regulations, quality standards, and legal requirements.
 </li>
 <li>
 Process Documentation: Create and maintain detailed operational procedures for the marketplace and service provider onboarding.
 </li>
 </ul>
 
 
 
 
 DESIRED SKILLS
 
 
 
 
 <ul>
 <li>
 Graduation in marketing, sales, business administration or supply chain management
 </li>
 <li>
 7-10 years experience in dealing with vendors with negotiation and decision-making skills
 </li>
 <li>
 Excellent analytical and problem-solving ability with communication skills
 </li>
 <li>
 Proficient in all Microsoft Office applications.
 </li>
 <li>
 The ability to multitask effectively.
 </li>
 </ul>
 
 
</div>

General Manager Operations

Intuit

<div>
 
 Overview
 
 
 
 The Manager 2, HR experience and operation is responsible for day-to-day operations, oversight and governance of the ROW countries of HRDS, Onboarding, Offboarding, HR Compliance(india) portfolio within the Global PACE organization. This role is also responsible for leading and fostering proactive collaboration with customers and key internal and external business partners while driving operational excellence throughout the service delivery model. The leader for this role must demonstrate and have a proven track record for pre and post audits and reviews that lead to accurate and compliant HR operations. Strong background with and working knowledge of workday technial/funcation, in person onboarding/offboarding and india HR compliance includes labor compliance and applicable end-to-end activities encompassing HR operations.
 
 
 Must be able to work through ambiguity, be self-motivated with the ability to piece together facts and data necessary in order to identify issues, propose resolutions, make decisions and operationalize necessary change to improve operations and service delivery. This leader must have a strong end-to-end mindset and understanding for all HR operations, including the up and downstream impacts to various systems/application. A focus on continuous process improvement, through SOPs, systems, integrations, etc. is key to ensuring our HR operations remain cutting edge while our service delivery continues to delight our customers.
 
 
 To be successful in this role, the Manager 2, HR Experience &amp; Operations must be a subject matter expert
 
 
 <ul>
 <li>
 Extensive knowledge of the Workday HRMS system, including functional, technical, and end-to-end processes.
 </li>
 <li>
 Experience managing or designing the full lifecycle of employee and intern onboarding (in-person/virtual) and offboarding for India and international locations.
 </li>
 <li>
 Comprehensive understanding of India HR compliance, including India labor laws, Shops and Establishment Act, and regulations related to gratuity, bonus, and minimum wages.
 </li>
 <li>
 Experience with vendor compliance
 
 
 </li>
 </ul>
 What you'll bring
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree with 14+ years of relevant managerial HR Operations experience ( HRMS system, Onboarding/off boarding, HR Compliance)
 </li>
 <li>
 12+ years of experience in data analytics
 </li>
 <li>
 8 +yrs of experience in managing people.
 </li>
 <li>
 Experience with workday technical and functional, Sales Force systems are highly preferred.
 </li>
 <li>
 FTC Employee Life Cycle at Manager level experience is a must
 </li>
 <li>
 Excellent interpersonal, oral and written communication skills.
 </li>
 <li>
 Exceptional organizational, analytical, research and problem-solving skills
 </li>
 <li>
 Ability to manage time, prioritize deliverables, multi-task and work under pressure in a dynamic work environment.
 </li>
 <li>
 Demonstrated ability to hold information confidential with excellent judgment
 </li>
 <li>
 Apply documented rules, past practices, or instructions on an independent level.
 </li>
 <li>
 Ability to work in a fast-paced, agile environment.
 </li>
 <li>
 Ability to process and connect the information in times of ambiguity.
 </li>
 <li>
 Strong organization, time management and task prioritization skills
 </li>
 <li>
 Adaptive critical thinking, judgement, and analytical skills
 </li>
 <li>
 Bachelor's degree or work experience equivalent
 </li>
 <li>
 In-depth exposure to HR statutory compliances under CLRA
 </li>
 <li>
 Intermediate to advanced analytical skillset, including the use of Excel, Alteryx and/or other tools
 
 
 </li>
 </ul>
 How you will lead
 
 
 <ul>
 <li>
 Organize and lead staff ensuring a fully efficient HR operation.
 </li>
 <li>
 Review and audit current processes to ensure compliance, while recommending and implementing changes where needed.
 </li>
 <li>
 Lead the internal or external audits and review of records, employee data, SOX, and other employee related documentation.
 </li>
 <li>
 Respond to complex payroll related inquiries from employees and/or key stakeholders.
 </li>
 <li>
 Research and produce complex reports which may require in-depth analysis
 </li>
 <li>
 Lead work and provide direction for transitions in mergers, acquisitions, and divestitures.
 </li>
 <li>
 Communicate effectively with various levels of management to ensure a high level of customer support and positive customer interactions.
 </li>
 <li>
 Ensuring department&rsquo;s ability to meet all company deadlines and annual performance goals.
 </li>
 <li>
 Manage vendors and system providers including compliance with service level agreements.
 </li>
 <li>
 Responsible for tracking and testing of legislative/regulatory changes, application enhancements, and system modifications.
 </li>
 <li>
 Support execution of SOX controls as well as internal, external audits.
 </li>
 <li>
 Manage, coach and develop team members.
 </li>
 <li>
 Conduct ongoing training for HRDS/onboarding/offboarding/comliance staff to ensure productivity and knowledge of overall processes are maintained and improved.
 </li>
 <li>
 Consult with internal customers and evaluate data and reports to help identify and assist in solving HR-related issues and business needs.
 </li>
 <li>
 Drive 100% HR Compliances and Labor compliances of vendor FTCs
 </li>
 <li>
 Understands the importance of change management to facilitate the transition to new technology and processes.
 </li>
 <li>
 Ensures compliance with data privacy regulations and best practices.
 </li>
 <li>
 Provides day-to-day advice, interpretation, and support to People &amp; Places departments regarding the application of human resources policies, guidelines, procedures, and best practices.
 </li>
 <li>
 Audit all data entries done by team members, thus ensuring 100% accuracy and SOX compliance on transactions made in HRMS tool.
 </li>
 <li>
 Complete root cause analysis on errors and advise on corrective and preventive actions using any of the available tools.
 </li>
 <li>
 End to end On-boarding &amp; Off-boarding process knowledge.
 </li>
 <li>
 Experience in HR Labour compliance includes S&amp;D, CLRA and vendor compliance, reporting and lodgements.
 </li>
 <li>
 Creating and maintaining reports, reporting tools, and templates, maintain information security and confidentiality.
 </li>
 </ul>
</div>

Manager 2, HR Experience and Operations

Empower India

<div>
 Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.
 
 
 Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.
 
 
 We Canada Life is an insurance and financial services company with its headquarters in Winnipeg, Manitoba. we provide a wide range of insurance and wealth management products for individuals, families, and business owners from coast to coast. Canada Life is focused on improving the financial, physical and mental well-being of Canadians and believes in good corporate governance &amp; we do offer health and dental insurance, benefit and savings plans, charitable giving, and workplace mental health resources. Please login to our website to know more about us. About us (canadalife.com)
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 In partnership with the Snr Operations Manager, provide strong people leadership for 5 or more Assistant Managers and employees to deliver an exceptional customer experience in an inclusive environment, leading our Health &amp; Dental claims operation team in Bangalore.
 </li>
 <li>
 Ensure strong employee engagement results, performance management, coaching and development of all employees within Benefits Payment Office.
 </li>
 <li>
 Ensure all operational objectives are achieved including time service, quality, and productivity for claim adjudication.
 </li>
 <li>
 Drive a continuous improvement culture to implement solutions that create value.
 </li>
 <li>
 Embed a mindset that empowers employees to make informed and timely decisions that focus on the customer.
 </li>
 <li>
 Collaborate with other site leaders on forecasting &amp; capacity planning and ensuring appropriate resources are in place to efficiently and effectively deal with claims volume and service objectives to ensure consistent national delivery of service.
 </li>
 <li>
 Ensure strong training delivery to enhance employee skills and capabilities to deliver against business objectives.
 </li>
 <li>
 Manage and maintain site operating budget &ndash; ensuring prudent financial management of related expenses.
 </li>
 <li>
 Ensure adherence to compliance protocols &amp; &lsquo;satisfactory&rsquo; audits are achieved.
 
 
 </li>
 </ul>
 
 What You Will Bring
 
 
 
 <ul>
 <li>
 University degree or the equivalent education or experience in a field related to operations management, business administration, etc.
 </li>
 <li>
 10+ years leadership experience in an operations business within financial services &ndash; providing leadership for day-to-day operations with a strong customer centric focus.
 </li>
 <li>
 Group Health &amp; Dental claims experience would be considered an asset.
 </li>
 <li>
 Be a culture leader who is focused on building high performing teams, collaboration, empowering employees and creating a psychologically safe work environment.
 </li>
 <li>
 Passion for coaching &amp; mentoring team members to reach performance expectations and support them in developing their potential.
 </li>
 <li>
 Strong change leadership skills coupled with the ability to inspire and motivate individuals and teams.
 </li>
 <li>
 Foster an environment that encourages new approaches, challenges the status quo, and inspires creativity.
 </li>
 <li>
 Creative thinker with proven analytical and problem-solving skills to identify meaningful solutions.
 </li>
 <li>
 Good judgment and decisions making skills &ndash; along with ability to assess risk and make informed decisions.
 </li>
 <li>
 Proven ability to develop strong relationships with both internal and external partners / clients.
 
 
 </li>
 </ul>
 This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as per terms and conditions of your employment contract.
 
 
 We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.
</div>

Senior Manager Operations

Curefit

<div>
 
 
 About the Role
 
 We are looking for a dynamic and sales-driven Cluster Manager to lead a group of Pilates studios and act as a regional extension of the Head of Operations. If you&rsquo;re passionate about fitness, customer experience, and leading high-performing teams&mdash;this role is for you!
 
 
 
 
 
 
 Responsibilities
 
 :
 
 
 
 
 
 
 Sales &amp; Revenue Growth
 
 
 <ul>
 <li>
 Own and drive revenue targets for multiple studios
 </li>
 <li>
 Improve lead conversion via structured follow-ups and coaching
 </li>
 <li>
 Support studios in achieving PT and package sales goals
 </li>
 <li>
 Monitor sales performance and take data-driven action
 </li>
 </ul>
 
 
 
 
 
 Studio-Level Execution
 
 
 <ul>
 <li>
 Ensure SOPs and brand experience are consistently followed
 </li>
 <li>
 Work closely with Studio Managers to boost conversion and retention
 </li>
 <li>
 Coordinate with marketing for local activations
 </li>
 </ul>
 
 
 
 
 
 Team Leadership &amp; Support
 
 
 <ul>
 <li>
 Coach Studio Managers and front desk teams to meet KPIs
 </li>
 <li>
 Implement sales/service training and performance reviews
 </li>
 <li>
 Foster a high-energy, performance-focused culture
 </li>
 </ul>
 
 
 
 
 
 Customer Experience &amp; Escalations
 
 
 <ul>
 <li>
 Handle member escalations effectively and empathetically
 </li>
 <li>
 Ensure premium service at every customer touchpoint
 </li>
 <li>
 Channel feedback to central teams for improvement
 </li>
 </ul>
 
 
 
 
 
 Reporting &amp; Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Report studio metrics to Head of Operations
 </li>
 <li>
 Collaborate with central Ops, Training &amp; Marketing teams
 </li>
 <li>
 Maintain data hygiene and accurate CRM inputs
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 :
 
 <ul>
 <li>
 4&ndash;6 years of experience in sales &amp; operations (fitness, wellness, hospitality, or retail)
 </li>
 <li>
 Proven success in managing multi-location operations (6&ndash;7 outlets)
 </li>
 <li>
 Strong communication &amp; leadership skills
 </li>
 <li>
 Passionate about health, fitness, and delivering exceptional service
 </li>
 <li>
 Willing to travel frequently across regions
 </li>
 </ul>
</div>

Cluster Manager

Cleartrip

<div>
 
 
 About Us :
 
 
 
 About Cleartrip Launched in July 2006, Cleartrip Pvt Ltd., a Flipkart company, has emerged as India&rsquo;s fastest-growing online travel technology company. In April 2021, Flipkart acquired 100% of Cleartrip&rsquo;s shareholding. Cleartrip recently emerged as the no. 2 OTA player as per a recent study by VIDEC. With an aggressive plan to emerge as a leading innovator in the industry, Cleartrip is on its way to building a differentiated value proposition for its customers looking for end-to-end travel solutions. With industry-first offerings such as &lsquo;CT Flexmax, CT Flex, and CT Upgrade&rsquo;, Cleartrip has a clear vision to disrupt the OTA segment. Combining intuitive products with a customer-centric approach and a wide selection of flights and hotels, Cleartrip brings a unique selling point to the market, offering its customers convenience, choice, competitive prices, and
 
 
 premium content.
 
 
 
 
 
 
 About the Role :
 
 
 
 We are seeking a dynamic and experienced Customer Experience Manager to lead the Hotel CX vertical at our call center. This role demands a deep understanding of the OTA space, strong vendor and team management capabilities, and a sharp focus on delivering superior customer outcomes. The ideal candidate will bring in operational rigor, be well-spoken, and thrive in a high-growth, high-performance environment.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 Team Management:
 
 
 Lead and manage a team of customer service agents focused on hotel-related queries, complaints, and escalations. Drive daily performance metrics: TAT, FCR, CSAT, and VOC closure.
 
 
 
 
 
 Customer Advocacy:
 
 
 Be the voice of the customer &mdash; identifying trends, pain points, and areas for improvement in the hotel booking journey. Own and resolve high-priority escalations, ensuring closure with empathy and clarity.
 
 
 
 
 
 Vendor/Partner Management:
 
 
 Manage external call center vendors &mdash; including governance, reviews, performance scorecards, and calibration. Align with vendor training, QA, and workforce planning teams to maintain consistent service quality.
 
 
 
 
 
 Process Excellence:
 
 
 Drive SOP adherence, audit readiness, and compliance across the hotel support vertical.
 
 
 Collaborate with internal product, operations, and finance teams to close loops and streamline customer journeys.
 
 
 
 
 
 CX Initiatives &amp; Insights:
 
 
 Launch CX improvement projects with measurable impact.
 
 
 Generate weekly/monthly insights for stakeholders; present data-backed recommendations.
 
 
 
 
 
 
 To succeed in this role &ndash; you should have the following
 
 
 
 - 8&ndash;10 years of experience in Customer Experience / Customer Support roles, preferably in OTAs or travel-tech firms
 
 
 - Hands-on experience managing hotel-related support in a B2C setup
 
 
 - Prior experience in managing call center vendors / BPOs
 
 
 - Excellent communication skills &mdash; both verbal and written
 
 
 - Strong analytical and problem-solving skills
 
 
 - Ability to manage stakeholders across levels and functions
 
 
 - Comfortable working in a fast-paced, data-driven environment
 
 
 - Experience in CRM tools like Freshdesk, Salesforce, or Zendesk
 
 
 - Exposure to speech/text analytics tools
 
 
 - Familiarity with hotel partner operations or contracting processes
 
 
 
</div>

Senior Manager Customer Operations (Emerging Hotel)

BSH Home Appliances Group

<div>
 Tomorrow is our home.
 
 
 Start at BSH Home Appliances Group if you believe in delivering quality: As a leading manufacturer of home appliances and solutions, we can rely on our employees who do their best. With our global brands Bosch, Siemens, Gaggenau and Neff as well as our local brands, we fully trust in their excellent work. In return, they know we will give them the chance to extend their skills and grow. Join us now and give your career a home.
 
 
 BSH Household Appliances Manufacturing Private Limited | Full time |
 
 
 Bangalore
 
 
 Your responsibilities
 
 
 The Area Sales Manager is responsible for managing sales operations and driving revenue growth within a designated geographic area.
 
 
 <ul>
 <li>
 Primary Sales
 </li>
 <li>
 Secondary Sales
 </li>
 <li>
 Sell In
 </li>
 <li>
 Sellout Operations
 </li>
 <li>
 TSR Management
 
 
 </li>
 </ul>
 Your profile
 
 
 <ul>
 <li>
 Develop and execute sales strategies to achieve area sales targets and maximize revenue.
 </li>
 <li>
 Manage and expand relationships with key customers and business partners in the assigned area.
 </li>
 <li>
 Prepare and present regular sales reports, forecasts, and market analysis to senior management.
 
 
 </li>
 </ul>
 Your benefits
 
 
 <ul>
 <li>
 GTLI
 </li>
 <li>
 GMC
 
 
 </li>
 </ul>
 Further information
 
 
 Please visit bsh-group.com/career. We would love to welcome you in our team!
</div>

Area Manager - Sales (Mangalore)

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