project manager

director - operations senior manager Jobs in Pune

director - operations senior manager

manager - customer service operations Jobs in Pune

manager - customer service operations

manager - global service operations Jobs in Pune

manager - global service operations

manager - service delivery & management Jobs in Pune

manager - service delivery & management

operations manager

Atlas Copco

<div>
 As a National Oerations Manager, your mission is elaborated below. You will report to Business Line Manager.
 
 
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 The incumbent will be responsible for the complete Technical &amp; Service Operations of PTS (AC) Division for India &amp; neighbouring countries (Nepal, Bhutan &amp; Bangladesh)
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 The incumbent should be able to marshal service resources effectively to cover and maintain good internal stakeholders&rsquo; relationship on long term basis.
 </li>
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 Position will be responsible for improve operational efficiency of direct and indirect team by implement &amp; utilizing business tools like DMS, PowerConnect, PGA Simulator, WOL, MOL, FleetLink, C4C etc.
 </li>
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 The incumbent should also have a control on service cost with optimum utilization of the service resources and maintain Service Variance Zero as per divisional target.
 </li>
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 Position will be responsible for Handling warranties, Settlement of claims and ensure timely reimbursement from product company.
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 The incumbent should coordinate and conduct trails, demonstration of New and existing products.
 </li>
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 Position will be responsible for improve value added jobs as per divisional requirements.
 </li>
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 Position will be responsible for technical competency development of direct and indirect
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 Position will be responsible for optimum utilization of RePower centre by implementing new service process &amp; SOP&rsquo;s.
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 The incumbent should close coordinate with PC and implement self-serviceability model for all new and existing products.
 </li>
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 The incumbent should ensure and achieve all key Service KPI&rsquo;s as per divisional target.
 </li>
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 Develop a concept of taking and giving feedback and ensuring good interpersonal relationship within the team to develop the spirit of &ldquo;ONE united Team&rdquo;.
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 The incumbent should bear positive attitude and capacity to think &ldquo;Out of the Box&rdquo; to make an efficient, agile, and service driven organisation.
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 The position requires regular domestic travel &amp; frequent interaction with multiple stake holders - customers, distributors, Internal Sales &amp; Service team.
 
 
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 </ul>
 
 City: Pune
 
 
 
 To succeed, you will need
 
 
 
 Qualifications:
 
 Degree or Diploma in Mechanical/Electrical Engineering
 
 
 
 Knowledge
 
 
 
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 8-10 Years&rsquo; experience in handling Aftermarket Sales &amp; Service.
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 Service Sales in construction/Mining industries.
 </li>
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 Good knowledge on Air compressors, Engines will be an added advantage.
 
 
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 </ul>
 
 Personality Requirements
 
 
 
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 Excellent communicator with an open-minded attitude
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 Energetic, enthusiastic and has the experience of meeting stringent deadlines and demanding targets.
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 Excellent eye for details and quality
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 Structured with a strong organizational sense.
 
 
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 </ul>
 In return, we offer
 
 
 <ul>
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 Culture of trust and accountability
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 Potential to see your ideas realized and to make an impact
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 Lifelong learning and career growt
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 New challenges and new things to learn every day
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 Innovation powered by people
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 Comprehensive compensation and benefits
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 Health and well-being
 
 
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 </ul>
 Job location
 
 
 On-Site
 
 
 This role requires you to work on-site at our office in Pune, India (IN). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.
 
 
 Contact information
 
 
 Talent Acquisition Team - Power Technique Customer Center
 
 
 
 Uniting curious minds
 
 
 
 Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.
</div>

National Service Operations Manager

Cornerstone OnDemand

<div>
 
 We're looking for a
 
 
 
 Procurement Operations Manager
 
 
 
 This role is
 
 
 Office Based, Pune Office
 
 
 
 We are looking for a
 
 Procurement Operations Manager
 
 . We are seeking a self-starter, strong communicator, hardworking and able to interact with management and various teams on a regular basis. This successful candidate will be focused, intelligent, dependable, and able to manage multiple tasks at the same time.
 
 
 
 In this role you will...
 
 
 
 Perform Procurement System Administration: Provision new user access and assign roles, creates and maintains approval workflows, creates and maintains custom workflows, creates and maintains external workflows related to service delivery partner system utilization.
 
 
 Manages procurement support tickets.
 
 
 Manages assignment of ServiceNow ticket distribution among the Strategic Sourcing/Procurement team and Contract Administrator team.
 
 
 Manages and supports procurement system quality control of all the purchase requisition including review of category, accounting, prepaid designation, and amortization schedule.
 
 
 Under minimal supervision, this position manages and administers the integrity, quality, and efficiency of the P2P system including global processes, and systems.
 
 
 Oversees the production and processing of all Procurement operation tasks including but not limited to Requisition and Purchase Order processing, customer support and training, and supplier strategy and management.
 
 
 Ensures that the deliverables of the procurement operations department are accurate, timely, and meet established quality and quantity customer service levels.
 
 
 Implements and communicates P2P policies and procedures to department and/or regional personnel. This includes communicating updates and procedural information on functional changes to ensure departments and/or divisions comply with established corporate policies and procedures.
 
 
 Managing user access and permissions within the procurement system.
 
 
 Maintaining system data integrity by monitoring for errors and performing data cleansing.
 
 
 Implementing system updates and upgrades, ensuring seamless transition.
 
 
 Configuring system settings to align with company procurement strategies.
 
 
 Monitoring procurement workflows within the system, identifying bottlenecks and areas for improvement.
 
 
 Troubleshooting system issues and providing timely resolution to user queries.
 
 
 Analyzing procurement data to identify trends and cost-saving opportunities.
 
 
 Reporting on key procurement metrics like spend analysis, supplier performance, and compliance.
 
 
 Monitors and ensures compliance with the organization&rsquo;s policies and procedures related to the production, processing, and delivery of the procurement processing functions.
 
 
 Ensures the integrity of the procurement system. Leads the training of personnel on the current system, as well as, on any upgrade related changes to maximize the accuracy and efficiency of the procurement operation activities. Initiate, improve, and create efficiencies in systems and procedures
 
 
 Leads a cross-functional team consisting of procurement operations, technology support, finance, and Strategic Sourcing / procurement to launch various onboarding projects. This includes analyzing transactions and product volume with company&rsquo;s supplier base, defining success metrics and reporting needs for monitoring supplier performance and conducting quarterly reviews of e-commerce relationships.
 
 
 Supports and educates internal customers on the correct use of the delivered functionality within procurement systems through the development and facilitation of training materials and resources.
 
 
 Maintains professional and technical knowledge by attending workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
 
 
 Liaise with and support various internal teams including Business Operations, Information Technology, Legal, Talent, Services, Finance, as well as EMEA, APJ and LATAM
 
 
 Help analyze and develop procurement, corporate card and payables business and project plans including costs, milestones/schedules and staffing requirements.
 
 
 Maintain great relationships with business partners and P2P peers
 
 
 Foster an environment of high-quality work, team collaboration and continuous improvement
 
 
 Performs monthly and quarterly internal process, IT, and SOX control reporting related to Procurement system user access roles, approval workflows, and system configuration
 
 
 Coordinates relationship management for third party suppliers providing diversity reporting and denied party screening
 
 
 Monitors and actions P2P Support mailbox, primary platform for Procurement system end users to request help and support with system issues
 
 
 Ensuring adherence to company procurement policies and regulations within the system.
 
 
 Monitoring for potential compliance risks and implementing corrective actions.
 
 
 Collaborates with internal Finance team to provide standard and ad hoc reporting related to Procurement system transactions
 
 
 The Manager will also assist in providing strategic goals and direction based on the vision provided by Strategic Sourcing/ Procurement leadership
 
 
 
 Other P2P Related Duties, As Required.
 
 
 
 
 You&rsquo;ve got what it takes if you have&hellip;
 
 
 
 Bachelor&rsquo;s degree in business, or directly applicable experience
 
 
 8-10 years of directly related experience in procurement, accounts payable, or procurement
 
 
 Knowledge of Oracle I-Procurement preferred. But experience in other P2P platforms will suffice.
 
 
 Strong understanding of procurement processes and best practices.
 
 
 Expertise in procurement system administration, including configuration and data management.
 
 
 Proficiency in data analysis and reporting tools.
 
 
 Excellent problem-solving and troubleshooting abilities.
 
 
 Strong communication skills to effectively interact with users and stakeholders.
 
 
 Ability to train and provide support to users on system functionalities.
 
 
 
 Experience With ERP Systems And Procurement Modules Is Preferred.
 
 
 
 Exceptional task organization and follow-up skills
 
 
 High attention to detail and accuracy
 
 
 Comfortable working with staff at all levels in the organization
 
 
 Ability to foster an environment of teamwork and collaboration
 
 
 Exceptional knowledge of core business/finance process, best practices and internal controls
 
 
 Strong analytical and project management skills
 
 
 Organizational transformation experience
 
 
 Effective written and verbal communication skills.
 
 
 
 Our Culture
 
 
 
 Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now &ndash; is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone &ndash; anywhere &ndash; to learn, grow and advance. To be better tomorrow than they are today.
 
 
 
 Who We Are
 
 
 
 Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today.
 
 
 Check us out on LinkedIn , Comparably , Glassdoor , and Facebook !
 
 
</div>

Procurement Operations Manager

AdaniConneX

<div>
 
 AdaniConneX&reg; is a nationwide data centre provider specialising in cutting-edge infrastructure solutions at the edge of the network. They offer space, power, and connectivity for a variety of clients, including content providers, network operators, cloud services, colocation facilities, CDNs, wireless carriers, telecommunications companies, and commercial property owners. AdaniConneX has redefined traditional networks, delivering exceptional performance and economic benefits. Their purpose-built Meet You Points&reg; enhance data delivery at network-critical locations closest to the end-user.
 
 
 
 
 
 
 Key responsibilities include:
 
 
 
 - Ensuring 100% uptime for power, temperature, humidity, access, CCTV, and ELV/BMS systems
 
 
 Ensuring PUE is better than Design / aligned to Design and we have clear cut roadmap on PUE improvement.
 
 
 - Managing NOC &amp; SOC operations, infrastructure uptime, safety, security, hygiene, audit compliance, vendor management, green initiatives, and customer satisfaction
 
 
 - Delivering planned/predictive maintenance effectively and efficiently by leveraging competent resources while adhering to AdaniConneX standards and procedures
 
 
 - Addressing the learning and development needs of the team, conducting regular performance reviews, planning for succession, and building a strong operations management team
 
 
 - Demonstrating knowledge of electrical, mechanical, and ELV systems used in the data centre environment
 
 
 - Participating in the design, testing, commissioning, and handover to operations of new equipment and capacities
 
 
 - Actively participating in customer review meetings and management reporting
 
 
 - Adhering to various audit standards, including ISO45001, ISO14001, ISO9001, ISO27001, ISO20001, ISO22301, PCI DSS, ISO50001, SOC1, and SOC2
 
 
 - Preparing detailed methods of procedure for planned maintenance, changes, or troubleshooting, subject to approval by the Operations Head or Customer SPOC
 
 
 - Logging all work carried out by contractors/vendors in AdaniConneX systems
 
 
 - Conducting periodic reviews with vendors/contractors, tracking KPIs, and ensuring timely closure of action items
 
 
 - Responding to alarms, critical situations, and emergencies during normal working hours in a calm and clear manner, in accordance with the emergency response plan
 
 
 - Continuously seeking ways to improve quality and efficiency standards for all equipment in the data centre, including cost-saving measures without compromising quality
 
 
 - Preparing and managing Capex and Opex requirements, ensuring compliance, and finding ways to increase energy efficiency without sacrificing site continuity or uptime
 
 
 - Collaborating effectively with others within the organisation and ensuring timely response during emergencies to maintain safety and operational continuity
 
 
 - Demonstrating strong written and verbal communication skills, attention to detail, and a commitment to organisational excellence
 
 
 - Prioritising and managing multiple projects and responsibilities effectively, meeting committed timelines with the assistance of peers
 
 
 - Being a strong team player, capable of covering all tasks required to get the job done
 
 
 - Conducting data centre tours and participating in events organised by AdaniConneX
 
 
 - Exhibiting strong interpersonal skills and maturity in dealing with internal and external stakeholders
 
 
 - Playing a vital role in data centre capacity augmentation and ensuring smooth handover and onboarding of customers
 
 
 
 
 
 
 Qualifications and Experience
 
 :
 
 
 - 10-15 Years of experience
 
 
 - CDCP certification is a plus
 
 
 - At least 5 years of relevant experience in data centre operations
 
 
 
 
 
 Travel:
 
 
 - Some travel may be required
 
</div>

Operations Shift Manager

Deutsche Bank

<div>
 
 Position Overview
 
 
 
 
 Job Title:
 
 
 DWS - Senior Team Manager Operations &ndash; Head of Illiquid Asset Operations India
 
 
 
 
 Corporate Title: Director or Vice President
 
 
 
 
 Location: Pune/ Bangalore, India
 
 
 
 
 Working Hours:
 
 
 Full-time
 
 
 
 
 Role Description
 
 
 
 DWS Group (DWS) with over of assets under management (as of 30 June 2025) aspires to be one of the world's leading asset managers. Building on more than 60 years of experience, it has a reputation for excellence in Germany, Europe, the Americas and Asia. DWS is recognized by clients globally as a trusted source for integrated investment solutions, stability and innovation across a full spectrum of investment disciplines.
 
 
 
 Our Team:
 
 
 
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 At DWS &ldquo;Our strategy is to be the investment partner of choice&rdquo; within Asset Management. We are looking for a Senior Team Manager to join our team in Bangalore or Pune and be part of our Operations leadership team in DWS India, directly reporting into the Global Head of Illiquid Asset Operations in London.
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 The Illiquid Asset Operations (&lsquo;IAO&rsquo;) team is responsible for the finance and operations of the Alternatives funds and products managed by DWS.
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 The team has grown organically within regional and asset class specific hubs located in London, Frankfurt, Luxembourg, the US, Singapore, Korea and Australia.
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 However, in order to efficiently meet business growth and ensure consistent service levels, we aim at strengthening the team by enabling work on multiple products across all asset classes.
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 In order to facilitate these global value chains, IAO is establishing a completely new team in India and this role will be the first hire we make. As such we need an experienced Alternatives Operations professional who is able to, alongside the Global Head of IAO and his Management team, contribute to the design and build out of the global processes as well as building up the IAO India team in Bangalore and Pune and work on strategic initiatives with other key senior stakeholders from Business and Technology.
 
 
 
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 What We&rsquo;ll Offer You
 
 
 
 As part of our flexible scheme, here are just some of the benefits that you&rsquo;ll enjoy
 
 
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 Best in class leave policy
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 Gender neutral parental leaves
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 100% reimbursement under childcare assistance benefit (gender neutral)
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 Sponsorship for Industry relevant certifications and education
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 Employee Assistance Program for you and your family members
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 Comprehensive Hospitalization Insurance for you and your dependents
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 Accident and Term life Insurance
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 Complementary Health screening for 35 yrs. and above
 
 
 
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 Your Key Responsibilities
 
 
 
 <ul>
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 Partnering with Illiquid Asset Operations Senior Leadership to define and streamline processes which can be incorporated into a global value chain to support the local teams globally
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 Build and lead IAO in India including the development of a TOM, hiring and training as well as partnering with other Operations teams outside of Alternatives asset classes
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 Work alongside the global IAO Management team on strategic change initiatives to support business growth, Technology and Data strategic changes and RfPs around the vendor landscape TOM for IAO
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 Support global initiatives around governance and controls to meet regulatory requirements
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 In partnership with the senior leadership develop a global reporting framework and develop efficiencies with existing Liquid Operations colleagues by harmonising existing processes
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 Make IAO in India an efficient and scalable building block in the success of DWS by owning and managing the resources and investments in a forward-looking and sustainable way
 </li>
 <li>
 Be a trendsetter and exemplary representative of DWS, using your knowledge, experience and network to establish standards and innovation in the AM industry
 </li>
 <li>
 Promote a culture of knowledge sharing within and across teams and act as a role model for entrepreneurial and sustainable actions in a global and hybrid operating model
 
 
 
 </li>
 </ul>
 
 Your Skills And Experience
 
 
 
 <ul>
 <li>
 Chartered Accountant
 </li>
 <li>
 10-15 years of professional experience in the area of fund finance and operations for Alternatives products
 </li>
 <li>
 Strategic and entrepreneurial thinking, in-depth people management experience
 </li>
 <li>
 Growth mindset and can-do-attitude
 </li>
 <li>
 Experience to work in global organizations with diverse teams and cultures
 </li>
 <li>
 High affinity and understanding of technology-based processes and system landscape
 </li>
 <li>
 Committed, thoroughly analytical thinker with a strong sense of responsibility, who sets priorities and has the ability to master challenges with confidence
 </li>
 <li>
 Strong communication skills, business fluent in written and spoken English
 
 
 
 </li>
 </ul>
 
 How We&rsquo;ll Support You
 
 
 
 <ul>
 <li>
 Training and development to help you excel in your career
 </li>
 <li>
 Coaching and support from experts in your team
 </li>
 <li>
 A culture of continuous learning to aid progression
 </li>
 <li>
 A range of flexible benefits that you can tailor to suit your needs
 
 
 
 </li>
 </ul>
 
 About Us And Our Teams
 
 
 
 Please visit our company website for further information:
 
 
 
 https://www.db.com/company/company.htm
 
 
 
 We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
 
 
 Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
 
 
 We welcome applications from all people and promote a positive, fair and inclusive work environment.
</div>

Director - Operations Senior Manager

<div>
 
 Responsibilities
 
 
 
 <ul>
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 A Shift Manager for a Data Center plays a crucial role in ensuring the smooth operation and management of the data centre during their assigned shift.
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 Overseeing the daily operations of the data centre during the assigned shift, ensuring all systems are functioning optimally.
 </li>
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 Managing a team of technicians and engineers, providing guidance and support as needed.
 </li>
 <li>
 Monitoring Electromechanical system performance, identifying and resolving any issues that arise.
 </li>
 <li>
 Coordinating with other shift managers to ensure seamless transitions between shifts and consistent operations.
 </li>
 <li>
 Implementing and enforcing data centre policies and procedures to maintain security and efficiency.
 </li>
 <li>
 Follow all Safety and Compliance guidelines for any Maintenance Work / Breakdown work
 </li>
 <li>
 Approving material movement requests raised by vendors, and customers.
 </li>
 <li>
 Ensuring compliance with safety and security protocols, including physical security measures.
 </li>
 <li>
 Responding to emergencies and incidents, taking appropriate actions to mitigate impact and restore normal operations
 </li>
 <li>
 Maintaining accurate records of all activities and incidents during the shift, preparing reports for management review
 </li>
 <li>
 Will take initiative to ensure that quality and efficiency standards are raised for all the equipment in the datacentre.
 </li>
 <li>
 Act as the first escalation point for any operational or facility-related issues during the shift
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Diploma / Bachelor of Engineering in Electrical / Mechanical /Industrial Stream with minimum
 </li>
 <li>
 5-7 years of Operation experience
 </li>
 <li>
 Strong understanding of data center operations, including network and system management.
 </li>
 <li>
 Excellent leadership and team management skills.
 </li>
 <li>
 Ability to work in a fast-paced, high-pressure environment.
 </li>
 <li>
 Strong problem-solving and decision-making abilities.
 </li>
 <li>
 Good communication and interpersonal skills.
 </li>
 <li>
 Experience with data centre monitoring tools and software.
 </li>
 <li>
 Knowledge of safety and security protocols for data centres.
 </li>
 </ul>
</div>

Shift Manager - Operations

Mars

<div>
 
 Job Description
 
 
 
 
 Job Title: Shift Manager
 
 
 
 
 Job Location: Pune
 
 
 
 
 Business Unit: Mars Wrigley India
 
 
 
 
 Job Purpose:
 
 Shift Manager is responsible to lead the Site operations during his shift by taking the complete responsibility and ownership in the absence of VSM/Plant Manager during shifts. The role requires the Shift Manager to be a key driver to make sure that shift teams are motivated and engaged to deliver the manufacturing goals w.r.t. Safety/Quality/Cost to execute production plan/ schedule. Ensures the lines are running smoothly and producing quality products. The role also requires Shift Manager to ensure that his team is effectively converting the raw material into the finished goods while maintaining process specifications and quality standard in a safe and sanitary environment. The incumbent of the role is responsible to lead his team in solving problems and Continuous improvement.
 
 
 
 What will be your key responsibilities?
 
 
 
 <ul>
 <li>
 Manufacturing Targets: To deliver planned CBN (Compelling Business Need) commitments. And associated factory KPIs by effectively organizing the shift resources and activities and/or support troubleshooting activities. Meeting production plan.
 </li>
 <li>
 Preventive Maintenance &amp; Reliability: To manage PM activities to schedule and ensure the shift team is properly trained to maintain the efficiency and reliability of factory operations.
 </li>
 <li>
 Technology Advancement - Recommend improvements related to moving the area forward in technological change, which would result in new and improved equipment and/or methods to minimize production costs and improve quality.
 </li>
 <li>
 Change Agent: Recommend and implement changes in methods, equipment, systems, and organization, as needed, to assure that the objectives of the area are met. Deliver area requirements by influencing and practicing high performance collaboration with allied functions.
 </li>
 <li>
 Area Strategy - Support associates in the implementation of improvement strategies that will help their areas perform more effectively in the near term and the future.
 </li>
 <li>
 Associate Advocacy: Drive Associate engagement through a foundation of teamwork and involvement. Manage and develop direct reports (incl. talent management, people evaluation and engagement) to enable appropriate succession planning and career development.
 </li>
 <li>
 Associate Development: Lead the continuous up-skilling and development of operational expertise of teams as necessary to deliver the supply strategy by deploying standards, best practices, and tools.
 </li>
 <li>
 Engagement: Improve associates moral and build highly engaged high performance team.
 </li>
 <li>
 Continuous Improvement- Lead continuous improvement projects to continuously improve the yield of first-pass quality, saleable product and actively seek ways to reduce and eliminate inefficiencies, consumer complaints resulting from factory activities
 </li>
 <li>
 Lean: Eliminate wastes in operation, reduce manufacturing conversion cost, and continuously drive for lean operation.
 </li>
 <li>
 Other Responsibilities: Response to exceptions and escalations. Works orders completion for maintenance. Facilitate small group activities, problem solving etc.
 </li>
 <li>
 HSE : To ensure safety of all the associates and contractors working in the plant, safety of our products, property, and all activities in the plant. Create HSE culture through visible leadership, engaging teams, and effective deployment of HSE Policy/Management system. Responsible to ensure that Risk assessment is performed, and controls implemented. Overall responsibility to ensure the functional compliance to Mars Global Standards, Asset conservation standards and all relevant local legislation.
 </li>
 <li>
 Quality &amp; Food Safety - Associate is responsible to ensure effective implementation of Mars QMP (Quality Management Process), Food Safety requirements and continuously improve the performance through effective communication and capability building. Contribute as Food Safety Team member.
 </li>
 <li>
 Participates in preparing budgets and phasing expenditures. May be required to do project execution and meeting project deliverables on time.
 </li>
 <li>
 Routings form an evident part of the role.
 
 
 </li>
 </ul>
 
 Job Specifications/Qualifications
 
 
 
 <ul>
 <li>
 7+ years in food/beverage/FMCG environment
 </li>
 <li>
 2+ years team management/line manager experience is required.
 </li>
 <li>
 Prior experience in lean/TPM (Total preventative maintenance) /CI (continuous improvement) tools and techniques
 </li>
 <li>
 Good coaching and People management skills
 </li>
 <li>
 Analytical experience collating and interpreting data and spreadsheets
 </li>
 </ul>
</div>

Shift Manager - Pune

Tata Communications

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Taking ownership of customer issues reported, solving their problems through by providing resolution.
 </li>
 <li>
 Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues.
 </li>
 <li>
 Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
 </li>
 <li>
 Ensure SLA are achieved &amp; work proactively to maintain the same.
 
 
 </li>
 </ul>
 Desired Skill sets
 
 
 <ul>
 <li>
 Demonstration of problem-solving skills
 </li>
 <li>
 Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
 </li>
 <li>
 Maintain awareness of latest technologies in the domain
 </li>
 </ul>
</div>

Engineer - Global Service Operations

Explore 65+ Operations manager in Pune this September. Find roles across top companies and apply now to boost your career.