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operations specialist

WOROOD

<div>
 The Operations Specialist is responsible for execute daily operational activities to ensure smooth order processing, inventory accuracy, system dispatch, and cross-team communication. This role focuses on execution, problem-solving, and process improvement to support efficient fulfillment and customer satisfaction.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Execute daily operational workflows from order creation to dispatch
 </li>
 <li>
 Coordinate with fulfillment, quality control, customer service, and warehouse teams
 </li>
 <li>
 Ensure orders are processed accurately and on time
 </li>
 <li>
 Track inventory movements and report discrepancies on shopify
 </li>
 <li>
 Update systems with order status, stock changes, and dispatch confirmations
 </li>
 <li>
 Identify operational issues and escalate them with solutions
 </li>
 <li>
 Support process optimization to improve speed, accuracy, and cost efficiency
 </li>
 <li>
 Prepare daily and weekly operational reports
 
 
 
 </li>
 </ul>
 Courier &amp; Logistics Coordination
 
 
 <ul>
 <li>
 Communicate with shipping companies regarding pickups, late deliveries, or issues.
 </li>
 <li>
 Track shipments and ensure timely delivery to customers.
 </li>
 <li>
 Resolve courier-related problems (wrong address, missing parcel, delays).
 
 
 
 </li>
 </ul>
 System &amp; Data Handling
 
 
 <ul>
 <li>
 Use Shopify / internal system to manage orders and stock.
 </li>
 <li>
 update, or correct stock adjustments.
 </li>
 <li>
 Monitor system errors and request technical support when needed.
 </li>
 <li>
 Report operational issues or bottlenecks to the Operations Team leader.
 
 
 
 </li>
 </ul>
 2 / 2
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelors degree in Business Administration, Operations, or related field
 </li>
 <li>
 1&ndash;3 years of experience in operations, logistics, or e-commerce
 </li>
 <li>
 Strong organizational and multitasking skills
 </li>
 <li>
 Experience using order management systems or ERP tools
 </li>
 <li>
 Good communication and problem-solving abilities
 </li>
 <li>
 Attention to detail and ability to work under pressure
 </li>
 <li>
 Work schedule: 5 working days per week, with Thursday and Saturday on a rotational basis
 
 </li>
 </ul>
</div>

Operations Specialist

FlapKap

<div>
 
 What is FlapKap ?
 
 
 
 We are the financial growth partner for the small and medium-sized businesses in the Middle East and Africa. We support our merchants to overcome their cash constraints by financing their working capital and ensuring their growth without losing equity.
 
 
 For more info, check our feature on Forbes.
 
 
 
 Why FlapKap?
 
 
 
 FlapKap is a fast, smart, collaborative and first of a kind startup that aims to disrupt the financial industry in the MENA region. We are backed by QED, BECO Capital, A15, Outliers, and Nclude with a total financing of over $40m USD. FlapKap offers a safe
 
 
 environment with a welcoming atmosphere to creativity and innovation. Everyday there are new challenges and significant achievements that make everyone charged, excited and proud to belong.
 
 
 
 What is this role?
 
 
 
 We are looking for a Financial Operations Specialist to join our passionate team. As such, we always need to be on top of various work streams such as reconciling cash flows, maintaining an accurate ledger of our contracts and updating our client-facing app. In this role, you will be responsible for updating and maintaining many of our core functions on a daily basis and reporting them to management.
 
 
 Job Description:
 
 
 <ul>
 <li>
 Reconcile repayments with client contracts
 </li>
 <li>
 Track, manage and implement late fees on clients
 </li>
 <li>
 Update and add contracts on our application
 </li>
 <li>
 Track, maintain and understand FlapKap's KPIs
 </li>
 <li>
 Ensure clients are paying their obligations in a timely manner
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 1 to 3 years of work experience in Accounting
 </li>
 <li>
 Extreme attention to detail
 </li>
 <li>
 Adequate to strong Excel skills
 </li>
 <li>
 Strong communication skills
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Meeting time-sensitive deadlines
 </li>
 <li>
 Working across teams and departments
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive Salaries
 </li>
 <li>
 Hybrid working environment
 </li>
 <li>
 Paid time off
 </li>
 <li>
 Healthcare coverage
 </li>
 <li>
 A highly collaborative team environment that will support your professional and personal growth
 </li>
 <li>
 A culture that promotes Work-Life balance and Wellbeing
 </li>
 <li>
 A culture of learning and innovation
 </li>
 <li>
 Office located at Maadi, Cairo &amp; Abu Dhabi, UAE
 </li>
 </ul>
</div>

Financial Operations Specialist

مجموعة خليفة القابضة - Khalifa Holding Group

<div>
 
 
 We&rsquo;re Hiring &ndash;
 
 Human Resources Operations Specialist (Senior)
 
 
 
 Work Location:
 
 Benghazi, Libya (On-site)
 
 
 
 Industry:
 
 Construction ( Road &amp; Bridge )
 
 
 
 Employment Type:
 
 Full-Time
 
 
 
 
 
 
 We are seeking a highly experienced
 
 Human Resources Operations Specialist (Senior)
 
 to join our team. At
 
 Khalifa Holding Group
 
 , a prominent name in the construction and industrial sectors, we continually expand into global markets.
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage and execute day-to-day HR operations, including hiring, contracts, employee files, attendance, and leave management.
 </li>
 <li>
 Ensure full compliance with HR policies, procedures, and applicable labour laws.
 </li>
 <li>
 Handle employee relations matters and respond to HR-related inquiries professionally.
 </li>
 <li>
 Prepare and submit periodic HR reports to management.
 </li>
 <li>
 Coordinate with different departments to ensure smooth HR operations.
 </li>
 <li>
 Support payroll processes and ensure accuracy of employee data.
 </li>
 <li>
 Organising, coordinating, reviewing, and ensuring the completeness of employee files.
 </li>
 <li>
 </li>
 </ul>
 
 
 Qualifications &amp; Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field.
 </li>
 <li>
 Minimum
 
 6 years of experience
 
 in HR Operations.
 </li>
 <li>
 Excellent organisational and follow-up skills.
 </li>
 <li>
 Proficiency in HR systems and Microsoft Office applications.
 </li>
 <li>
 Strong communication skills and ability to work under pressure.
 </li>
 <li>
 Excellent English communication skills.
 </li>
 <li>
 </li>
 </ul>
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 Be part of a
 
 leading holding group
 
 driving large-scale construction initiatives in Libya.
 </li>
 <li>
 Thrive in a
 
 dynamic and growth-oriented environment
 
 .
 </li>
 <li>
 Enjoy a
 
 competitive salary
 
 , benefits, and
 
 single-status accommodation
 
 .
 </li>
 <li>
 Take advantage of
 
 30 days of
 
 
 paid annual vacation
 
 for a balanced lifestyle.
 </li>
 </ul>
 
 
 ( Salary Is Paid In US Dollars )
 
 
 
 
</div>

Human Resources Operations Senior Specialist

Mastercard

<div>
 
 Our Purpose
 
 
 
 
 Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
 
 
 
 
 Title And Summary
 
 
 
 Senior Specialist, Product Operations
 
 
 Who is Mastercard?
 
 
 We are the global technology company behind the world&rsquo;s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless&reg;. We ensure every employee has opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
 
 
 
 Overview
 
 
 
 MasterCard Loyalty &amp; Engagement (L&amp;E) provides a range of solutions to financial institutions, non-financial institutions and merchants to help them grow their business more profitably and in line with their business strategies. Our issuer value propositions include cardholder benefits and insurances (which protect cardholders and make their day to day lives easier) and rewards and card-linked offers platforms and program management capabilities. Our merchant solutions enable retailers to attract new customers, cross-sell to existing customers and win back customers leveraging spending data and MasterCard&rsquo;s network capabilities.
 
 
 The L&amp;E team is looking for a Senior Specialist, Rewards and Offers Program Support to support the regional Product Operations team, and the regional Product team, both in ensuring day to day management of all programs and products under Rewards and Offers, and managing all the billing and reconciliation activities (Issuer and Vendor).
 
 
 The ideal candidate is highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.
 
 
 The successful candidate will bring to the role significant project delivery capability, commercial/business improvement acumen and be able to lead projects to deliver enhancements and new solutions with a high level of customer satisfaction.
 
 
 Role
 
 
 <ul>
 <li>
 Support Program management operations - Ensure customers and vendors billing is reported/processed accurately
 </li>
 <li>
 Support relationships with external vendors
 </li>
 <li>
 Manage website changes and system setups
 </li>
 <li>
 Project Management and communication updates of key initiatives being undertaken to improve the overall operational performance and delivery of Rewards projects to stakeholders
 </li>
 <li>
 Execute consistent change/update processes for reliable and efficient delivery and ongoing operations of Rewards programs
 </li>
 <li>
 Collaborates cross-functionally to execute and support programs as defined by platform/application
 </li>
 <li>
 Product documentation translations
 </li>
 <li>
 Draft materials such as training decks to support new product implementation
 </li>
 <li>
 Coordinating customer escalations on operational incidents and issues and ensuring timely resolution
 </li>
 <li>
 Work closely with the key Product &amp; Platform leads to develop and enable client delivery requirements
 
 
 
 </li>
 </ul>
 
 The Ideal Candidate For This Position Should
 
 
 
 <ul>
 <li>
 Have worked and have experience in a Business Operations or Loyalty role within a Multinational Organization, preferably a customer facing role.
 </li>
 <li>
 Demonstrated success working with stakeholders across other business units, functions and markets in support of cross-functional projects/programs
 </li>
 <li>
 Be a strong and confident, writer and speaker, able to communicate your vision and roadmap effectively to a wide variety of internal and external stakeholders
 </li>
 <li>
 Have strong analytical and organizational skills - ability to identify process/efficiency enhancements and attention to detail
 </li>
 <li>
 Have foresight and ability to identify issues before they develop into problems and to proactively resolve issues directly or through escalation to appropriate partners or stakeholders
 </li>
 <li>
 Have undergraduate degree from a top university, ideally focused on Business Management, Finance or Statistics
 
 
 
 </li>
 </ul>
 
 Corporate Security Responsibility
 
 
 
 All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
 
 
 <ul>
 <li>
 Abide by Mastercard&rsquo;s security policies and practices;
 </li>
 <li>
 Ensure the confidentiality and integrity of the information being accessed;
 </li>
 <li>
 Report any suspected information security violation or breach, and
 </li>
 <li>
 Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.
 </li>
 </ul>
</div>

Senior Specialist, Product Operations

Weatherford

<div>
 
 Job Description
 
 
 
 The Specialist will be responsible for the installation, commissioning, troubleshooting, and maintenance of Artificial Lift Systems (ALS) automation hardware, edge computing devices, Variable Speed Drives (VSDs), Remote Terminal Units (RTUs), and flow measurement meters in Oil &amp; Gas production environments. In 12-hour shifts, this role ensures optimal performance of field automation systems and supports digital transformation initiatives for enhanced production efficiency.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deploy Artificial lift based automation hardware, edge devices, VSDs, RTUs, and multiphase meters at well sites and production facilities.
 </li>
 <li>
 Configure and calibrate equipment to meet operational and safety standards.
 </li>
 <li>
 Perform routine inspections and preventive maintenance on field devices.
 </li>
 <li>
 Diagnose and resolve hardware and communication issues in real-time.
 </li>
 <li>
 Ensure seamless integration and validate data acquisition of edge, RTUs, and other field devices with SCADA, DCS, and cloud platforms.
 </li>
 <li>
 Provide on-site technical support and training to field operators.
 </li>
 <li>
 Maintain accurate records of installations, configurations, and service reports.
 </li>
 <li>
 Field-based role with frequent travel to remote well sites.
 
 
 </li>
 </ul>
 
 Required
 
 
 
 <ul>
 <li>
 3&ndash;5 years of experience in Oil &amp; Gas field operations, with ALS based automation systems and digital devices.
 </li>
 <li>
 Strong knowledge of ALS-automation hardware, VSD programming, RTU configuration, and flow measurement technologies.
 </li>
 <li>
 Familiarity with edge computing, IoT protocols (MQTT, OPC-UA), and SCADA systems.
 </li>
 <li>
 Experience with ESP/SRP fundamentals and digital monitoring platforms.
 </li>
 <li>
 Strong knowledge of ALS hardware, VSD programming, RTU configuration, and flow measurement technologies.
 </li>
 <li>
 Familiarity with edge computing, IoT protocols (MQTT, OPC-UA), and SCADA systems.
 </li>
 <li>
 Ability to read and interpret electrical schematics and P&amp;IDs.
 </li>
 <li>
 Eligible to work in Egypt without sponsporship
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree (preferred) in Electrical, Electronics, Instrumentation, or related engineering discipline.
 
 
 </li>
 </ul>
 
 Preferred Certifications
 
 
 
 <ul>
 <li>
 Electrical Safety Certification
 </li>
 <li>
 VSD Manufacturer Training
 </li>
 <li>
 RTU/SCADA Integration Certification
 </li>
 </ul>
</div>

Automation Field Specialist

Johnson & Johnson MedTech

<div>
 At Johnson &amp; Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
 
 
 
 Job Function
 
 
 
 Business Support
 
 
 
 Job Sub Function
 
 
 
 Administration &amp; Secretarial
 
 
 
 Job Category
 
 
 
 Professional
 
 
 
 All Job Posting Locations:
 
 
 
 Cairo, Egypt
 
 
 
 Job Description
 
 
 
 
 About Vision
 
 
 
 Fueled by innovation at the intersection of biology and technology, we&rsquo;re developing the next generation of smarter, less invasive, more personalized treatments.
 
 
 Are you passionate about improving and expanding on the possibilities of vision treatments? Ready to join a team that&rsquo;s reimagining how vision is improved? Our Vision team solves the toughest health challenges. Help combine cutting-edge insights, science, technology, and people to encourage eye care professionals and patients to proactively protect, correct and enhance healthy sight for life. Our products and services address these needs &ndash; from the pediatric to aging eye &ndash; in a patient&rsquo;s lifetime.
 
 
 Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech
 
 
 
 Purpose
 
 
 
 The Business Support Specialist provides end-to-end commercial back‑office and operational support for the Vision Surgery MEA business. This role owns distributor onboarding and lifecycle activities, manages HCC (Health Care Compliance) submissions and post‑HCC documentation, operates PO and vendor processes, maintains the commercial collateral library, and establishes the operating rhythm and governance for the Vision Surgery MEA region. The role works closely with Commercial, Marketing, PED, Compliance, Legal, and Finance teams to ensure compliant, efficient delivery of distributor‑related documentation and operational programs.
 
 
 
 You Will Be Responsible For
 
 
 
 
 Commercial back‑office operations:
 
 
 
 <ul>
 <li>
 Manage end‑to‑end distributor lifecycle: onboarding, contract renewals, amendments, and terminations.
 </li>
 <li>
 Maintain a centralized commercial collateral library; ensure all collateral is copy‑approved, up‑to‑date and accessible to stakeholders.
 </li>
 <li>
 Provide timely distributor‑related documentation and support to the commercial organization.
 
 
 </li>
 </ul>
 
 HCC / compliance
 
 
 
 <ul>
 <li>
 Oversee end‑to‑end execution of HCC submissions and approvals for Vision Surgery activities.
 </li>
 <li>
 Raise and close HCC requests in line with HCC guidelines and SOPs.
 </li>
 <li>
 Ensure all professional education (ProfEd) activities and related initiatives meet organizational policies and full HCC compliance.
 </li>
 <li>
 Manage post‑HCC activity documentation and archiving.
 
 
 </li>
 </ul>
 
 Procurement &amp; Vendor Management
 
 
 
 <ul>
 <li>
 Compliantly raise and close purchase orders (POs).
 </li>
 <li>
 Manage new vendor creation, vendor extensions and regular vendor governance tasks.
 </li>
 <li>
 Act as a point of contact for vendor and procurement inquiries related to Vision Surgery.
 
 
 </li>
 </ul>
 
 Programs, Processes &amp; Governance
 
 
 
 <ul>
 <li>
 Set up and maintain the operating rhythm, governance, and meeting cadence for Vision Surgery MEA.
 </li>
 <li>
 Manage and deliver the annual samples process (planning, approvals, distribution tracking and reconciliation).
 </li>
 <li>
 Measure, analyze and report on process metrics to drive continuous improvement.
 
 
 </li>
 </ul>
 
 Cross‑functional Collaboration
 
 
 
 <ul>
 <li>
 Work in close cooperation with Commercial, Marketing, PED, Compliance, Legal, Finance and Medical/Regulatory teams to align processes and resolve operational issues.
 </li>
 <li>
 Maintain a &ldquo;one‑stop shop&rdquo; for key portfolios (internal presentations, external presentations, marketing tools) and ensure document version control.
 
 
 </li>
 </ul>
 
 Other
 
 
 
 <ul>
 <li>
 Deliver additional tasks and projects as assigned by the line manager.
 
 
 </li>
 </ul>
 
 Education
 
 
 
 
 Qualifications / Requirements:
 
 
 
 <ul>
 <li>
 BA/BS required (Business, Marketing or similar)
 </li>
 <li>
 Fluent English and Arabic written &amp; Spoken. Additional regional language(s) (e.g., Turkish, German , French ) desirable.
 
 
 </li>
 </ul>
 
 Required Experience
 
 
 
 <ul>
 <li>
 2+ years in similar position (Marketing specialist/ project coordinator)
 </li>
 <li>
 At least 2 years of working practice (medical field preferred)
 </li>
 <li>
 Demonstrable experience with HCC/ethics processes, PO/procurement workflows ,vendor management and analytics desirable
 </li>
 <li>
 Strong stakeholder management experience across sales, supply chain and finance functions.
 </li>
 <li>
 Excellent organizational skills with the ability to manage multiple priorities and deadlines.
 </li>
 <li>
 Customer orientation
 </li>
 <li>
 Proficient with MS Office (Excel, PowerPoint, Word) and comfortable using CRM/ERP or compliance management systems.
 
 
 </li>
 </ul>
 
 Required Skills
 
 
 
 
 Preferred Skills:
 
 
 
 Administrative Support, Business Behavior, Business Writing, Communication, Customer Centricity, Data Capturing, Document Management, Execution Focus, Microsoft Office, Office Administration, Organizational Knowledge, Presentation Development, Process Oriented, Professional Ethics, Teamwork, Travel Planning, Typing
 
 
</div>

Business Support Specialist - MEA | Johnson & Johnson MedTech | Vision Surgery - Cairo, Egypt

Unilever

<div>
 
 About Unilever
 
 
 
 With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people &ndash; we believe that when our people work with purpose, we will create a better business and a better world.
 
 
 At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don&rsquo;t believe in the &lsquo;one size fits all&rsquo; approach and instead we will equip you with the tools you need to shape your own future.
 
 
 
 Job Purpose
 
 
 
 The core purpose of the Customer Service Specialist role is to manage the service Unilever delivers to key customers, ensuring that every time their customer(s) deals with Unilever it is a positive experience and the perception of Unilever held by our key customers therefore continually improves.
 
 
 
 What Will Your Main Responsibilities Be
 
 
 
 
 Customer communications
 
 
 
 <ul>
 <li>
 As the SC interface &ndash; this role will be responsible for all communications with the customer to ensure we are meeting customer expectation &amp; providing the best service possible; this includes, safe landing all new product launches, catering to any ad hoc requests
 </li>
 <li>
 Tailoring order shortage communications to meet / exceed customers&rsquo; expected level of communication
 </li>
 <li>
 Working with Customer Development, Customer Replenishment Specialists, Customer Availability Specialists, and Stock Management to ensure external messages are simple, clear, and consistent
 </li>
 <li>
 Responsible for building a strong relationship with our customers as well as building a two- way collaboration that is built on mutual trust
 </li>
 <li>
 Handling customer trade terms compliance issues at an operational level with their customer(s)
 </li>
 <li>
 Checking and confirming to customers that orders for new products have been processed successfully.
 
 
 </li>
 </ul>
 
 Customer Order Scheduling
 
 
 
 <ul>
 <li>
 This role will ensure that customer orders are executed in time &amp; in full &ndash; collaborating with 3P (order creation), SMS &amp; logistics team to ensure proper stock allocation, scheduling &amp; delivery
 
 
 </li>
 </ul>
 
 Continuous Improvement
 
 
 
 <ul>
 <li>
 Tracking DR &amp; CCFOT targets for our customers to ensure we are always at the right SL- this includes analysis of losses &amp; continuous improvement projects to tackle these losses.
 </li>
 <li>
 This role will also manage all MD issues &amp; resolve any customer complaints/requests
 </li>
 <li>
 Owning a customer fact book / reference guide that holds all relevant information to enable Unilever to meet/exceed their customer(s) expectations
 </li>
 <li>
 Implementing supply chain initiatives with key contacts at the customer (e.g. setup of new delivery point, lead-time reduction, weekend ordering etc.)
 
 
 </li>
 </ul>
 
 S&amp;OE and Q0 Operations
 
 
 
 <ul>
 <li>
 Handling the S&amp;OE cycle/tasks and responsible for Q0 financials and operations
 </li>
 <li>
 Ensuring Egypt monthly sales plan are on track from a supply availability &amp; primary sales perspective, adhering to weekly phasing execution plans
 </li>
 <li>
 Providing analysis on challenges/issues across the month with proper root cause analysis &amp; action plans
 
 
 </li>
 </ul>
 Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
 
 
 Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
</div>

Supply Chain Customer Service Specialist

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