operations manager Jobs in Support Senior Specialist Revenue Management Broadband Jobs In Egypt

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operations support Jobs in Support Senior Specialist Revenue Management Broadband Jobs In Egypt

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asstmgr-operations Jobs in Support Senior Specialist Revenue Management Broadband Jobs In Egypt

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communications agent Jobs in Support Senior Specialist Revenue Management Broadband Jobs In Egypt

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operation coordinator

operations support agent

FedEx

<div>Air Network Support; Operations Support; Operational Support; Dispatch; Admin &amp; Support; Customer Service; Service Assurance; Manifesting; Customer Services/ Support Group; Dangerous Goods; Cross-Border Road Linehaul; Domestic Air Linehaul; Road Network; Operational Administration &amp; Support; Sort Support &amp; Trace Management; Reporting; Location-based Customer Service 
Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members. 
Accuracy &amp; Attention to Detail;Microsoft Office &amp; PC Skills;Planning &amp; Organizing Skills;Interpersonal Skills;Problem Solving Skills 
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.
All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.<h2 class="jobSectionHeader">
Our Company</h2>
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World&rsquo;s Most Admired Companies by &quot;Fortune&quot; magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.<h2 class="jobSectionHeader">
Our Philosophy</h2>
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.<h2 class="jobSectionHeader">
Our Culture</h2>
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970&rsquo;s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today&rsquo;s global marketplace.</div>

Operations Support Agent

Operations Support agent

Operations Support Agent-Senior

Top Life Clinics

Customer Service Agent &ndash; Top Life ClinicsLocation: New Cairo / Dubai / Abu Dhabi Employment Type: Full-time Department: Front Office &amp; CommunicationsJob Overview:Top Life Clinics is seeking a friendly, professional, and customer-oriented Customer Service Agent to join our team. The ideal candidate will be responsible for answering phone calls, managing WhatsApp and Instagram messages, booking appointments, and ensuring every client receives a premium service experience that reflects the clinic&rsquo;s brand values.Key Responsibilities:Communication &amp; Support<ul><li>Answer incoming phone calls promptly and professionally.</li><li>Respond to WhatsApp and Instagram messages in a timely and friendly manner.</li><li>Provide accurate information about the clinic&rsquo;s services, offers, and doctors.</li><li>Follow up with clients regarding their appointments, reminders, and inquiries.</li></ul>Customer Relations &amp; Booking<ul><li>Schedule and confirm appointments using the clinic&rsquo;s booking system.</li><li>Maintain client records accurately and confidentially.</li><li>Handle client concerns or complaints with professionalism and empathy.</li><li>Ensure every client receives a personalized and pleasant experience.</li></ul>Sales &amp; Coordination<ul><li>Inform clients about ongoing promotions and special offers (e.g., Black Friday deals).</li><li>Coordinate with doctors, nurses, and administrative staff to ensure smooth operations.</li><li>Support marketing and social media engagement when needed.</li></ul>Qualifications &amp; Skills:Bachelor&rsquo;s degree (or equivalent experience). Previous experience in customer service, preferably in a clinic, spa, or hospitality environment. Excellent communication skills (Arabic &amp; English). Strong multitasking and organizational abilities. Professional appearance and friendly attitude. Proficiency in WhatsApp Business, Instagram, and phone systems.What We Offer:Competitive salary . Ongoing training and career development. Positive, supportive, and professional work environment. Opportunity to grow within Top Life Clinics&rsquo; expanding network.To Apply: Send your CV to our what's app : 01000051461Job Type: Full-timePay: From E&pound;8,000.00 per month

Customer Service Agent

Confidential Careers

<div>
 
 
 Job Title:
 
 Social Media Agent
 
 
 
 Department:
 
 Customer Experience / Contact Center
 
 
 
 Location:
 
 Dokki
 
 
 
 Reports To:
 
 Social Media Team Leader / Customer Experience Supervisor
 
 
 
 
 
 
 Job Summary:
 
 
 
 The
 
 Social Media Agent
 
 is responsible for managing customer interactions across all social media platforms, ensuring timely, professional, and high-quality responses. This role plays a key part in maintaining the company&rsquo;s online reputation, addressing customer inquiries, and enhancing overall customer satisfaction through effective communication and problem resolution.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Handle
 
 customer inquiries, complaints, and service requests
 
 received through social media platforms such as Facebook, Instagram, X (Twitter), and others.
 </li>
 <li>
 Respond to messages, comments, and mentions
 
 promptly and professionally
 
 , maintaining a consistent brand tone and voice.
 </li>
 <li>
 Support customers with
 
 membership-related inquiries, service information, and problem resolution
 
 .
 </li>
 <li>
 Collaborate with internal teams (Operations, Marketing, and Customer Experience) to ensure accurate and timely responses to customer issues.
 </li>
 <li>
 Track, monitor, and escalate
 
 customer feedback or recurring issues
 
 to relevant departments for resolution.
 </li>
 <li>
 Maintain a
 
 positive brand image
 
 through excellent communication and customer engagement.
 </li>
 <li>
 Participate in
 
 regular quality and performance reviews
 
 to ensure service standards are met.
 </li>
 <li>
 Stay up to date with company updates, campaigns, and promotions to ensure accurate information sharing.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 Communication, Marketing, Business Administration
 
 , or a related field.
 </li>
 <li>
 
 0&ndash;5 year of experience
 
 (fresh graduates are welcome to apply) or
 
 3+ years of experience
 
 in a customer service or social media handling role.
 </li>
 <li>
 Strong written communication skills in
 
 Arabic and English
 
 .
 </li>
 <li>
 Proficiency in using major
 
 social media platforms
 
 and related management tools.
 </li>
 <li>
 Excellent customer service attitude with strong problem-solving skills.
 </li>
 <li>
 Ability to work under pressure and handle multiple conversations efficiently.
 </li>
 </ul>
 
 
 
 
 
 Preferred Skills:
 
 
 <ul>
 <li>
 Experience working in a
 
 call center or customer experience environment
 
 .
 </li>
 <li>
 Familiarity with
 
 CRM or ticketing systems
 
 (e.g., Zendesk, Freshdesk).
 </li>
 <li>
 Knowledge of
 
 social media analytics and reporting tools
 
 is a plus.
 </li>
 </ul>
</div>

Social Media Agent

Flairstech

<div><div><div><div>Requirements and responsibilities<div> 
Bilingual Support Specialist 
Responsible for supporting stores with Level 1 IT-related problems as well as Triage non-IT issues to the appropriate department. 
Primary Responsibilities:<ul><li>
Serve as the first point of contact for stores seeking assistance raised by phone, email and/or through a ticket</li><li>
Triage specific concerns related to other teams/department</li><li>
Troubleshoot software, hardware and basic network issues over the phone</li><li>
Follow-up and update end user/store on status of ticket and or resolution</li><li>
Document incidents, problems and troubleshooting steps taken and comments in a ticketing management system</li><li>
Schedule service technicians for any onsite technical support/repairs needed</li><li>
Direct unresolved issues to the next level of support (IT operations-technical support team)</li></ul> 
Qualifications and competencies:<ul><li>
Minimum 2 years experience as a Customer Service or Helpdesk agent</li><li>
Bilingual: French &amp; English (written and spoken)</li><li>
Proven abilities in PC configuration</li><li>
Knowledge of Windows 10, and Google related applications (Google Mail, Google Docs, Google Drive, etc)</li><li>
Knowledge of Apple related Hardware</li><li>
General PC troubleshooting and repair knowledge</li><li>
Proven communication and customer service skills</li><li>
Ability to work in a fast-paced environment and adapt to change</li><li>
Experience in retail considered an asset</li></ul></div></div></div></div></div>

Bilingual Technical Support Specialist

Momentum Solutions Egypt

<div>About Momentum Solutions Egypt 
Momentum Solutions Egypt is a dynamic office located in New Cairo, Egypt. We deliver top-tier customer care, sales support, and a growing range of business solutions for global travelers booking with FlightHub and Justfly. Powered by a dedicated and agile team, Momentum Solutions Egypt is built to scale&mdash;supporting functions from service to strategy, all while making travel seamless, accessible, and stress-free.

Position Overview 
We are looking for a proactive Workforce Management Analyst (WFM) to join our Service Department. This role combines strategic forecasting and scheduling with live queue monitoring to ensure optimal agent performance and consistent service levels. If you're detail-oriented, data-driven, and thrive in fast-paced environments, this could be the perfect opportunity for you.

What You'll Be Doing:
<ul>
<li>Forecasting &amp; Analysis: Utilize historical and live data from Twilio (calls) and Quiq (chats) to forecast contact volumes and agent demand across five service teams. Ensure optimal staffing and resource allocation to meet operational goals.</li>
<li>Headcount &amp; Financial Planning: Manage headcount planning in coordination with Operations and HR to balance productivity, payroll budgets, and resource allocation. Support payroll and bonus forecasting by tracking staffing costs, incentive eligibility, and performance-based payouts.</li>
<li>Scheduling &amp; Resource Allocation: Develop and maintain flexible schedules for all service teams based on forecasted volumes and operational needs. Account for shrinkage, absenteeism, and peak hours to ensure adequate coverage.</li>
<li>Intraday Management: Monitor real-time performance and make on-the-fly adjustments to address spikes in demand or low coverage. Communicate proactively with leads to optimize occupancy and response times.</li>
<li>Performance &amp; KPI Ownership: Monitor and drive key performance indicators such as service level, answer rate, abandonment rate, adherence, and forecast accuracy. Collaborate with Team Leads to identify trends and implement improvement strategies.</li>
<li>Collaboration &amp; Reporting: Partner with Operations, RTAs, and BPOs to align workforce planning with business goals. Provide weekly and monthly reports on staffing, cost performance, payroll accuracy, and forecast variances for all five teams.</li>
<li>Bonus &amp; Incentive Management: Support the calculation, validation, and reporting of team bonuses. Ensure performance metrics are accurately reflected in incentive payouts and work with leadership to improve transparency and fairness in the process.</li>
</ul>
What You Bring:
<ul>
<li>2+ years of experience in Workforce Management within a service or contact center environment; exposure to the aviation or travel industry is an asset.</li>
<li>Strong forecasting, analytical, and problem-solving skills, particularly in multi-team environments.</li>
<li>Proven ability to manage payroll, bonus structures, and cost control for large teams.</li>
<li>Excellent communication and organizational skills with attention to detail.</li>
<li>Proactive and able to work independently in a fast-paced, high-volume environment.</li>
<li>Proficient in Excel, Google Sheets, and WFM systems (e.g., NICE IEX, Verint, or equivalent).</li>
<li>Experience collaborating with cross-functional stakeholders in Operations, Finance, and HR.</li>
</ul>
<ul><li>Please note this is a full-time on-site position, in the 5th Settlement in New Cairo, Egypt.</li></ul>

Benefits of Working With Us: 
<ul>
<li>Competitive Earnings: Benefit from an incentive-based compensation plan, allowing you to influence your earnings directly.</li>
<li>Collaborative Team: Work with a supportive team dedicated to shared success.</li>
<li>Growth Opportunities: Develop your career within a company that values commitment and innovation.</li>
</ul>
Explore FlightHub: https://corporate.flighthub.com/

Explore Momentum: https://momentumegypt.com/careers</div>

Workforce Management Analyst (WFM, Service Department)

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