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operations team leader

ASMACS QATAR

Soft Services-Operations Team LeaderQualification<ul><li>3 year's Team Leader experience Soft Services with FM airports/mall /hotels/hospitals/buildings - knowledge in floor maintenance/cleaning machines and chemicals/color coding/PH values of the chemicals/cross-contamination/MSDS &amp; COSHH (mandatory)</li><li>Bachelor/Diploma/ITI</li></ul>Salary Offer: 3000 QR (males) 3300 (females)/ company provided 3-person shared room/transportationJob Type: Full-timeApplication Question(s):<ul><li>have you been interviewed by FMM company HR before?</li><li>MAXIMUM number of cleaners/staff you have handled</li></ul>Experience:<ul><li>floor maintenance/cleaning machines and chemicals: 3 years (Required)</li><li>color coding/PH values of the chemicals/cross-contamination: 3 years (Required)</li><li>MSDS &amp; COSHH : 3 years (Required)</li><li>as Team Leader in Facility Management Soft Service: 3 years (Required)</li></ul>

SOFT SERVICES-OPERATIONS TEAM LEADER

ECCO Gulf Majorel Qatar

<div>Job Summary
<h3 class="jobSectionHeader">Position Summary</h3>

The Operations Team Leader is responsible for supervising a team of contact-centre agents in delivering efficient, high-quality citizen services through the contact centre. The role ensures that service-level agreements (SLAs) are met, agents are coached and developed, and operations run smoothly in line with the Ministry&rsquo;s service objectives. The Team Leader acts as a front-line operational leader bridging between agents, supervisors, workforce planning and quality assurance functions.
<h3 class="jobSectionHeader">
Key Responsibilities</h3>
<ul>
<li>Lead, supervise and motivate a team of contact centre agents (inbound/outbound/emails/chat as applicable) to meet daily/weekly/monthly service and productivity targets.
</li>
<li>Monitor key operational metrics (e.g., call volumes, average handle time (AHT), abandon rate, first-contact resolution (FCR), service level, occupancy) and guide the team to perform accordingly.
</li>
<li>Provide coaching, mentoring, feedback and performance discussions with team members; support their development and maintain high morale.
</li>
<li>Monitor real-time performance: queue status, staffing levels, unexpected spikes, escalations; assist agents with tricky or escalated calls when required.
</li>
<li>Assist with workforce planning/roster adherence: ensure shift coverage, manage absenteeism, breaks, agent scheduling issues in coordination with workforce/roster team.
</li>
<li>Ensure adherence to standard operating procedures (SOPs), contact centre policies, quality standards, regulatory requirements (especially as this is a public sector environment).
</li>
<li>Work closely with quality assurance, training and IT/system support to ensure agents have the right tools, system access, knowledge, and process updates.
</li>
<li>Prepare and present daily/weekly operational reports to the Contact Centre Manager: highlight performance trends, issues, improvement areas and action plans.
</li>
<li>Identify process improvement opportunities to enhance service delivery, efficiency, and customer experience; escalate ideas and support implementation.
</li>
<li>Manage and respond to escalations (internal or external) appropriately: coach agents, ensure resolution, track root causes, maintain records.
</li>
<li>Foster a positive team culture: encourage collaboration, continuous learning, responsiveness to feedback, and alignment with the Ministry&rsquo;s citizen-service ethos.
</li>
<li>Contribute to capacity building: onboarding new agents, running team briefings, facilitating training refreshers, and supporting change initiatives (e.g., introduction of new channels/automation).
</li>
<li>Ensure the security and confidentiality of citizen data, and compliance with relevant data protection/regulatory frameworks.
</li>
</ul>Minimum Requirements:
<ul>
<li>Bachelor&rsquo;s degree in Business Administration, Management, Communications or related field.
</li>
<li>Minimum 3-5 years experience in a contact centre or customer service environment, with at least 1-2 years in a supervisory/team-lead role.
</li>
<li>Experience working with contact centre metrics, dashboards and reporting.</li></ul></div>

Operations Team Leader – Contact Centre

Egis Group

<div>Company Description 
Egis is a leading global architectural, consulting, construction engineering, operations and mobility services firm. We create and operate intelligent infrastructure and buildings that both respond to the climate emergency and contribute to balanced, sustainable and resilient development. Our 20,500 employees operate across over 100 countries, deploying their expertise to develop and deliver cutting-edge innovations and solutions for clients. Through the wide range of our activities, we are central to the collective organisation of society and the living environment of citizens all over the world.&quot;
With 3,500 employees across 8 countries in the Middle East, Egis has delivered over 700 complex development projects, stimulating economic growth and enhancing quality of life. Ranked among the top ten firms in the Middle East by Engineering News Record (ENR), Egis is committed to sustainable development. The Group&rsquo;s operations in the Middle East are built on strategic acquisitions and a deep understanding of local market conditions. Egis&rsquo; long history of providing comprehensive engineering, consulting, and project management services makes it a trusted partner for regional governments, investors, and developers. 
Job Description 
We are seeking skilled and experienced Roads Management Centre (RMC) and Tunnel Control Room Team Leaders to join our team in Doha, Qatar. In this critical role, you will be responsible for managing the Roads and Tunnels Operations activities for one of the operational zones of Qatar, ensuring the safe, efficient and effective management of traffic. Note: this role is shift based to support 24/7/365 operations of the RMC and Tunnels Control Rooms.
Key responsibilities include:<ul><li>
Manage the RMC and Tunnels zonal operations to achieve the performance SLAs for network, corridor, junction and incident management</li><li>
Identify performance improvement opportunities for congestion, incident and major event traffic management</li><li>
Line management responsibility for the RMC/Tunnels Operators in the shift team</li><li>
Coordinating operations with key stakeholders such as Drainage Management Centre, Ministry of Interior, Baladiya and Hamad Medical Corporation to safely manage incidents and events</li><li>
Ensuring RMC and Tunnels Operators are following Standard Operating Procedures, emergency plans and severe weather response plans where applicable</li><li>
Regularly updating the RMC Supervisor during escalated events and incidents that RMC and Tunnels Control Rooms are managing or supporting</li><li>
Monitoring SCATS and ATMS interventions and liaising with the SCATS engineering team to manage short term congestion and corridor performance recovery following incidents and manual interventions</li><li>
Ensuring equipment faults or availability that are impacting operations are reported to the RMC Supervisor immediately</li><li>
Ensuring incident detection monitoring and response are achieving performance SLAs</li><li>
Supporting the delivery of the RMC daily reports, major incident reports and monthly performance reports</li><li>
Coaching and training Operators where necessary and supporting individual performance improvement</li><li>
Managing the coordination of emergency works with zonal and strategic highways framework contractors</li><li>
Ensuring traffic management response plans and DMS messaging plans are set and removed in accordance with scheduled traffic diversion plans (TDP) and supporting major events</li><li>
Support the regular review and update of standard operating procedures and response plans</li><li>
Staying updated on industry best practices and innovative technologies in roads operations</li><li>
Monitoring operator compliance with health, safety, and environmental regulations in the RMC and Tunnel Control Rooms.</li></ul> 

Qualifications 
<ul><li>
Bachelor's degree or Diploma</li><li>
Minimum of 5 years&rsquo; experience with a minimum of 3 years of Traffic Operations and Control Room experience</li><li>
Experience operating traffic and tunnel control room systems (Genetec, SCATS, ATMS, SCADA etc.)</li><li>
Strong knowledge of road infrastructure maintenance and operations, particularly in Qatar or the Middle East region</li><li>
Strong analytical and problem-solving skills with attention to detail</li><li>
Proficient in MS Office Suite and relevant road management software</li><li>
Excellent communication and stakeholder management abilities</li><li>
Knowledge of Qatar or Middle East road standards and regulations</li><li>
Ability to work effectively in a multicultural environment</li><li>
Proficiency in English required, proficiency in Arabic is desirable</li></ul> 
Additional Information</div>

RMC & Tunnel Operations Team Leader (Roads O&M)

Omada Rail Systems

<div><ul><li>Services &amp; Operations
</li></ul><ul><li>Permanent Contract
</li></ul><ul><li>Mid-Senior Level
</li></ul><ul><li>Doha</li></ul></div>
 <div>About Us 
Egis is a leading global architectural, consulting, construction engineering, operations and mobility services firm. We create and operate intelligent infrastructure and buildings that both respond to the climate emergency and contribute to balanced, sustainable and resilient development. Our 20,500 employees operate across over 100 countries, deploying their expertise to develop and deliver cutting-edge innovations and solutions for clients. Through the wide range of our activities, we are central to the collective organisation of society and the living environment of citizens all over the world.&quot;
With 3,500 employees across 8 countries in the Middle East, Egis has delivered over 700 complex development projects, stimulating economic growth and enhancing quality of life. Ranked among the top ten firms in the Middle East by Engineering News Record (ENR), Egis is committed to sustainable development. The Group&rsquo;s operations in the Middle East are built on strategic acquisitions and a deep understanding of local market conditions. Egis&rsquo; long history of providing comprehensive engineering, consulting, and project management services makes it a trusted partner for regional governments, investors, and developers. 
About the Role 
We are seeking skilled and experienced Roads Management Centre (RMC) and Tunnel Control Room Team Leaders to join our team in Doha, Qatar. In this critical role, you will be responsible for managing the Roads and Tunnels Operations activities for one of the operational zones of Qatar, ensuring the safe, efficient and effective management of traffic. Note: this role is shift based to support 24/7/365 operations of the RMC and Tunnels Control Rooms.
Key responsibilities include:<ul><li>
Manage the RMC and Tunnels zonal operations to achieve the performance SLAs for network, corridor, junction and incident management</li><li>
Identify performance improvement opportunities for congestion, incident and major event traffic management</li><li>
Line management responsibility for the RMC/Tunnels Operators in the shift team</li><li>
Coordinating operations with key stakeholders such as Drainage Management Centre, Ministry of Interior, Baladiya and Hamad Medical Corporation to safely manage incidents and events</li><li>
Ensuring RMC and Tunnels Operators are following Standard Operating Procedures, emergency plans and severe weather response plans where applicable</li><li>
Regularly updating the RMC Supervisor during escalated events and incidents that RMC and Tunnels Control Rooms are managing or supporting</li><li>
Monitoring SCATS and ATMS interventions and liaising with the SCATS engineering team to manage short term congestion and corridor performance recovery following incidents and manual interventions</li><li>
Ensuring equipment faults or availability that are impacting operations are reported to the RMC Supervisor immediately</li><li>
Ensuring incident detection monitoring and response are achieving performance SLAs</li><li>
Supporting the delivery of the RMC daily reports, major incident reports and monthly performance reports</li><li>
Coaching and training Operators where necessary and supporting individual performance improvement</li><li>
Managing the coordination of emergency works with zonal and strategic highways framework contractors</li><li>
Ensuring traffic management response plans and DMS messaging plans are set and removed in accordance with scheduled traffic diversion plans (TDP) and supporting major events</li><li>
Support the regular review and update of standard operating procedures and response plans</li><li>
Staying updated on industry best practices and innovative technologies in roads operations</li><li>
Monitoring operator compliance with health, safety, and environmental regulations in the RMC and Tunnel Control Rooms.</li></ul> 
What do we need from you 
<ul><li>
Bachelor's degree or Diploma</li><li>
Minimum of 5 years&rsquo; experience with a minimum of 3 years of Traffic Operations and Control Room experience</li><li>
Experience operating traffic and tunnel control room systems (Genetec, SCATS, ATMS, SCADA etc.)</li><li>
Strong knowledge of road infrastructure maintenance and operations, particularly in Qatar or the Middle East region</li><li>
Strong analytical and problem-solving skills with attention to detail</li><li>
Proficient in MS Office Suite and relevant road management software</li><li>
Excellent communication and stakeholder management abilities</li><li>
Knowledge of Qatar or Middle East road standards and regulations</li><li>
Ability to work effectively in a multicultural environment</li><li>
Proficiency in English required, proficiency in Arabic is desirable</li></ul> 
What's in it for you?</div>

Mawaqif Qatar

Brief Roles and Responsibilities:<ul><li>Understand and agree to follow the operating policies concerning promptly and courteously assisting all customers in a friendly and efficient manner.</li><li>Proactively approach, greet and acknowledge all visitors in a friendly, professional manner.</li><li>Provide quick, responsive customer service.</li><li>Issue tickets for drop off and collect the parking fee for pick up.</li><li>Park in the allocated area and drive in a safe manner.</li><li>Handle the customer property with care (car, personal belongings).</li><li>Able to use valet system (handheld devices), with basic cashier skills.</li><li>Escalate any incident/accident as per procedures.</li><li>Full awareness of safety measurements, including traffic management.</li><li>Abide by security rules and perform other duties as required.</li></ul><ul><li>Maintain the highest standard of personal hygiene and a smart and presentable appearance, including wearing clean and tidy company uniform, whilst on duty,</li><li>Duties may be assigned on any shift of the day.</li><li>Physical fit and able to work outdoor in parking area (in summer, temperature reaches above 40 degrees).</li><li>At least 2-years valet driving experience is a must.</li><li>Able to join immediately and can change employer.</li></ul>The salary includes food, accommodation and transportation allowances.Job Types: Full-time, PermanentPay: QAR3,200.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Customer Service: 2 years (Required)</li><li>Supervisory: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li><li>Arabic (Required)</li></ul>License/Certification:<ul><li>Qatar Driving License (Required)</li></ul>Application Deadline: 30/10/2025 Expected Start Date: 01/11/2025

Operation Team Leader

Advanced Construction Technology Services

Key Responsibilities;Operational Management<ul><li>Plan, schedule, and supervise daily NDT activities</li><li>Assign jobs to NDT technicians and monitor job progress</li><li>Coordinate with QA/QC, maintenance, and production teams to align inspection priorities</li><li>Ensure efficient utilization of personnel and equipment</li></ul>Quality &amp; Compliance<ul><li>Verify that inspections meet client specifications and applicable codes</li><li>Review and approve inspection reports</li><li>Maintain calibration records and ensure compliance with NDT procedures and safety standards</li><li>Support internal and external audits</li></ul>HSE &amp; Radiation Safety<ul><li>Ensure all NDT work complies with radiation safety and local regulatory requirements</li></ul>Resource &amp; Equipment Management<ul><li>Manage NDT equipment inventory, calibration, and maintenance</li><li>Forecast manpower needs and support the recruitment or training of NDT staff</li><li>Ensure all NDT personnel are certified and valid</li></ul>Client &amp; Project Interface<ul><li>Coordinate with project management, QA/QC, and client representatives for inspection activities</li><li>Attend progress and coordination meetings</li><li>Provide technical guidance and resolve inspection-related issues</li></ul>Reporting &amp; Documentation<ul><li>Prepare daily/weekly progress reports</li><li>Track productivity, job performance, and turnaround time</li><li>Support billing and documentation for completed work</li></ul>Qualifications &amp; Certifications<ul><li>Bachelor&rsquo;s in Mechanical / Metallurgical / Welding Engineering</li><li>Knowledge in Conventional and Advanced NDT (MPI, DPI, UT, RT, PAUT, TOFD, etc.)</li><li>7&ndash;12 years in NDT, including 3&ndash;5 years in a supervisory or lead role</li><li>Valid Level II or III certifications in multiple NDT methods (ASNT SNT-TC-1A / ISO 9712 / PCN / CSWIP)</li></ul>Job Type: Full-time

NDT OPERATIONS LEAD

Baruch Trading & Contracting Services

Cleaning Team Leader / Supervisor - Female (Qatar) &mdash; Local Candidates Only<ul><li>Duty Hours: 9 hours</li><li>Salary: QAR 3,000 + Company accommodation or transport</li><li>Location: Qatar (local candidates only)</li><li>Start Date: Immediate joiner preferred</li></ul>Job OverviewWe are seeking a dedicated and experienced Cleaning Team Leader / Supervisor to supervise and manage our cleaning operations. The role focuses on maintaining high standards of cleanliness, safety, and efficiency while leading and motivating a team of cleaners.Key Responsibilities<ul><li>Supervise and coordinate daily cleaning operations to ensure quality and efficiency.</li><li>Conduct regular quality inspections and ensure compliance with hygiene standards.</li><li>Deliver toolbox talks and support training and staff development initiatives.</li><li>Prepare and manage daily work schedules, ensuring optimal manpower allocation.</li><li>Monitor inventory and usage of cleaning materials and equipment.</li><li>Communicate effectively with team members and management to resolve issues.</li><li>Handle workload variations and provide guidance during peak operations.</li><li>Foster a supportive, disciplined, and productive work environment.</li></ul>Skills &amp; Qualifications<ul><li>Proven experience as a Cleaning Supervisor or Team Leader in facility services.</li><li>Strong understanding of cleaning methods, materials, and quality control.</li><li>Excellent leadership, communication, and interpersonal skills.</li><li>Ability to plan, prioritize, and manage multiple tasks efficiently.</li><li>Proficiency in managing cleaning consumables and inventory.</li><li>Experience in staff training and performance management.</li></ul>Additional Information<ul><li>Local Qatar candidates only will be considered.</li><li>Immediate availability preferred.</li></ul>Job Type: PermanentApplication Question(s):<ul><li>Availability: Are you available to join immediately? Yes / NO?</li><li>How many years of experience do you have as a Cleaning Supervisor or Team Leader?</li><li>How many staff have you supervised in your previous role?</li><li>Are you okay with the offered salary package (QAR 3,000 + accommodation and transport)?</li></ul>

Cleaning Team leader / Supervisor - Female

Explore 2411+ Operations team leader in Doha this November. Find roles across top companies and apply now to boost your career.

2411 operations team leader jobs IN Doha

SOFT SERVICES-OPERATIONS TEAM LEADER

Operations Team Leader – Contact Centre

RMC & Tunnel Operations Team Leader (Roads O&M)

RMC & Tunnel Operations Team Leader (Roads O&M)

Operation Team Leader

NDT OPERATIONS LEAD

Cleaning Team leader / Supervisor - Female