sales operations manager Jobs in Cairo Egypt

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business operations associate  (order management) Jobs in Cairo Egypt

business operations associate  (order management)

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marketing - crm specialist

order management sales operation specialist

Henkel

<div>
 
 About this Position
 
 The position is part of the Global Business Solution in Cairo (GBS+ Cairo), in the Order Management Process specifically handling the operation of Order Management &amp; Sales Operations.
 
 
 
 What You&acute;ll Do
 
 
 
 This role is critical in ensuring smooth order processing and accurate documentation, while also supporting sales controlling through debit notes validation.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage end-to-end order processing, ensuring accuracy and timely execution.
 </li>
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 Coordinate with internal teams (Sales, Logistics, Finance) to resolve order-related issues.
 </li>
 <li>
 Monitor and maintain order status, delivery schedules, and customer communications.
 </li>
 <li>
 create returns, free of charge orders, and reporting
 </li>
 <li>
 Validate and process debit notes in collaboration with the Sales Controlling team.
 </li>
 <li>
 Ensure compliance with internal controls and company policies.
 </li>
 <li>
 Support continuous improvement initiatives in order management and documentation processes.
 
 
 </li>
 </ul>
 
 What makes you a good fit
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Supply Chain, or related field.
 </li>
 <li>
 English speaker
 </li>
 <li>
 1-3 years of experience in order management or sales operations.
 </li>
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 Hands-on experience with debit notes validation process.
 </li>
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 Strong analytical and problem-solving skills.
 </li>
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 Excellent communication and organizational abilities.
 </li>
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 Microsoft office usage is a must.
 </li>
 <li>
 SAP knowledge is a plus
 </li>
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 French speaking is a plus
 
 
 </li>
 </ul>
 
 Some perks of joining Henkel
 
 
 
 <ul>
 <li>
 Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
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 Diverse national and international growth opportunities
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 <li>
 Global wellbeing standards with health and preventive care programs
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 Gender-neutral parental leave for a minimum of 8 weeks
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 Employee Share Plan with voluntary investment and Henkel matching shares
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 <li>
 Comprehensive Health Insurance for employee + dependents
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 <li>
 Employee Assistance Programme provides a wide range of mental health and wellbeing benefits
 
 
 </li>
 </ul>
 At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.
</div>

Order Management & Sales Operation Specialist

AVEVA

<div>
 
 
 Job Title: Contract Management Specialist
 
 
 
 
 Location: Cairo, Egypt (hybrid)
 
 
 
 
 Role: Full time
 
 
 
 
 
 
 
 The Job
 
 
 
 The Contract Specialist is a member of the AVEVA Contract Management (CM) team and will be responsible for the preparation and management of standard contract documents related to the sales activities of the company, from start (generation of a contract request) to finish (contract signature and archiving). The CM team is involved throughout the quote-to-fulfilment process and is responsible for coordinating with other stakeholders in the process such as Sales, Legal Counsel, Trade Compliance, Finance, Order Entry, Deal Desk and Fulfilment teams to ensure that contracts are delivered as per business deadlines and in compliance with AVEVA&rsquo;s policies.
 
 
 
 
 
 We are looking for a Contract Specialist who has excellent attention to detail and strong communication skills and who has knowledge of contractual and legal terminology. The role is part of the EMEA CM team and will be based in Madrid (Spain), supporting various parts of the EMEA region as may be assigned from time to time.
 
 
 
 
 
 Please note that while this position reports into the Legal Department,
 
 
 this is not a lawyer/attorney/counsel position.
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 &bull; Assist in the preparation and management of contracts related to the sales activities of the company, ensuring all documents are accurate, compliant and delivered in the required timeframe.
 
 
 &bull; Ensure compliance with AVEVA&rsquo;s contracting guidelines, policies, protocols and process.
 
 
 &bull; Build and maintain strong relationships with AVEVA&rsquo;s Sales team and other members of the Legal team as well as any other relevant functions and departments to ensure alignment and collaboration.
 
 
 &bull; Handle queries from internal teams and external stakeholders, providing timely responses, with the supervision of senior team members, if required.
 
 
 &bull; Support Trade Compliance, Credit Check, bidding and prequalification and any other relevant activities in AVEVA&rsquo;s quote-to-fulfilment process.
 
 
 &bull; Facilitate the signature of standard contracts by all parties.
 
 
 &bull; Store all working papers and signed documents in the corresponding archives, including the inclusion of any references and metadata.
 
 
 &bull; Draft, prepare and edit (under supervision of Legal and other senior members of the Contract Management team) documents such as Non-Disclosure Agreements (NDAs), Termination Letters, Novation Letters, Price Escalation notifications etc.
 
 
 &bull; Support with various administrative tasks as may be assigned.
 
 
 
 
 
 
 Skills &amp; Qualifications
 
 
 
 
 
 Ideal skills
 
 
 
 
 &bull; Bachelor 's degree and hands-on experience in commercial contracts management and administration. Significant years of relevant experience will be considered in lieu of a Bachelor's degree.
 
 
 &bull; Strong organizational, prioritization and time management skills.
 
 
 &bull; Energetic, proactive, attention to detail and a strong team player.
 
 
 &bull; Excellent communication skills with a professional and client-focused approach.
 
 
 &bull; Excellent command of spoken and written English.
 
 
 &bull; Experience with Microsoft office (Word, Excel, Outlook etc).
 
 
 
 
 
 
 Desired skills
 
 
 
 
 &bull; Proficiency in other languages (French and Italian) are desirable.
 
 
 &bull; Familiarity with IT tools such as Salesforce, SharePoint, Acrobat and Docusign CLM.
 
 
 &bull; Legal background will be a plus (no degree in Law is required)
 
</div>

Contract Management Specialist

Ariston Group

<div>
 Job description:
 
 
 
 The aim of this role will be to assure operations and distribution to all final customers (local and export) in order to maximize the Los, process efficiency, productivity, quality &amp; service level through continuous improvement plans and cost reduction.
 
 
 
 Local Market Activities (reporting to EGYPT COUNTRY MANAGER):
 
 
 <ul>
 <li>
 Coordinate sales admin team of +2 people for order entry, delivery creation in local system
 </li>
 <li>
 Coordinate whs team in local warehouse to load,unload respecting local rules and following indication of HSE
 </li>
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 Manage demand planning of country ensuring a correct planning of local factory and import
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 Import process management in accordance with local regulation on custom clearance and with support of a broker.
 </li>
 <li>
 Logistic costs control : BDG and FCST definition. Monthly monitoring target and results (variance)
 </li>
 <li>
 Manage and guarantee proper relationships with logistics partner/support in tender and negotiation
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 Develops appropriate supply chain strategy to maximize customer satisfaction at the lowest possible cost
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 Ensure operations are properly sized, designed and staffed in line with future requirements;
 </li>
 <li>
 Align organizational and development plans for people to the functional strategic plan to add value on people;
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 <li>
 Control and define stock count/scrap according&nbsp; to central policy monitoring targets and results
 </li>
 <li>
 Prevent and Manage Risks in logistics
 </li>
 </ul>
 
 
 
 EXPORT Market Activities (reporting to central SC&amp;LOG AMEA) :
 
 
 <ul>
 <li>
 Coordinate activity of SC&amp;Log Export senior specialist with FP and RM factory warehouse
 </li>
 <li>
 Ensure proper service to export customer from the plant with support 360&deg; from the shipping till payment and export process with support&nbsp; of central AMEA sales admin export
 </li>
 </ul>
</div>

SUPPLY CHAIN & LOGISTICS MANAGER EGYPT

Air Liquide

<div>
 How will you CONTRIBUTE and GROW? The Order Management Specialist will respond to customer inquiries in a timely and empathetic manner. also Identify the customer needs and provide solutions or recommendations. You will document and escalate customer feedback to relevant departments, Collaborate with team members to improve overall customer service and satisfaction and conduct follow-ups with customers to ensure their issues are resolved. Managing incoming calls &amp; messages through all provided communication channels.Manage the customer Orders effectively and efficiently: Ensure Accuracy and reliability of the daily and fixed orders. Monitor customer consumption and regularly review the fixed plan by the coordination with the customer, logistics and sales to ensure the plan effectiveness. Reduce Returned quantity, Undelivered quantity &amp; Emergency orders through the coordination between customer, sales and logistics teams. Responsible to maximize the good utilization of company resources. Ensure that the customer receives the order delivery confirmation after the logistics team feedback. Ensure effective handling of emergency orders. Deliver superior customer experience to all customers (both internal and external): Coordinate with all departments and CX team to ensure all customer (internal and external) requests are closed within the agreed duration and SLA. Ensure all customer's feedback are communicated and follow up on the actions required. Report any customer complaint immediately and ensure the correction action is taken Immediate reporting for any block point that affects the customer's order. ___________________Are you a MATCH? Education Level Bachelor degree, Business, logistics or planning background preferred. Experience Level
 
 
 Up to 3 years experience in customer experience management. Fresh Graduates are welcome to apply. Competencies
 
 
 Customer service orientation
 
 
 Excellent communication skills
 
 
 Excellent business English (oral and written) Motivated learner Time Management and organization skills Multitasking Must be reliable, adaptable and detail oriented Ability to effectively work in a team environment Analytical and problem solving skills
 
 
 Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
</div>

Order Management Specialist

DHL Express

<div>
 
 Job Purpose:
 
 Manage the operational resources and facilities of the Air Express Department and the Road Express Warehouse by planning, managing and controlling effective day-to-day pick-up, delivery and shipment processing. Ensure that local service and cost performance targets are achieved and, in partnership with Sales management, agree and meet customer performance expectations.
 
 
 
 <ul>
 <li>
 PRINCIPAL ACCOUNTABILITIES:
 </li>
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 Manage the day-to-day operation of the operations department to ensure that pick-up, delivery, front counter, service centers and shipment processing are carried out effectively and agreed service and cost performance targets are achieved.
 </li>
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 Pro-actively manage service and cost performance, initiating corrective actions where required in response to actual or anticipated under achievement of operational targets.
 </li>
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 In co-ordination with local Sales management, ensure that customer requirements and expectations are met, and issues resolved or escalated as appropriate.
 </li>
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 Plan and manage expenditure and resource utilization within the Ground Operations Department to approved levels e.g., overtime, sub-contractors &amp; third-party services providers.
 </li>
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 Ensure the provision and maintenance of the vehicles, equipment and facilities to maximize operational performance.
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 Ensure implementation of, and compliance to, regional and country mandatory processes, policies and procedures and external regulatory requirements that relate to performance of the DHL operation.
 </li>
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 Contribute to the Operations budget &amp; AOP based on the country business plan and positively influence the achievement of cost and service targets.
 </li>
 <li>
 Ensure that ISO, THP are implemented and maintained to ensure compliance to DHL Country &amp; Regional guidelines.
 </li>
 <li>
 Ensure that the team is provided with clear direction and performance standards and is staffed, trained and motivated to meet set targets.
 </li>
 <li>
 Perform the PEAP process regularly for direct reports to manage individual performance and career aspirations.
 </li>
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 Assist direct reports in conducting the PEAP process for staff to ensure fairness and consistence of the appraisal process.
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 <li>
 NATURE AND SCOPE:
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 <li>
 The Ground Operations Manager is directly responsible for the day-to-day management of the Ground Operations Department, including operations personnel, equipment, supplies and facilities. He/she must ensure that all operational issues and problems are resolved so that customer expectations are met and maintained, and resources optimized in order that operational cost performance is within agreed limits.
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 The Ground Operations Manager reports directly to the Country Operations Director. The position has several Team leaders and supervisors as direct reports
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 Addressing day-to-day customer, service, cost and operational issues, driven by customer expectations, performance targets and the agreed business plan and budget.
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 Improving operational performance for the Service Centre, including managing the staffing level, equipment and supplies availability to achieve agreed performance standards and targets.
 </li>
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 Managing and forecasting performance against budget for the Service Centre while achieving progressive service level improvement when compared to previous trends.
 </li>
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 Implementing key projects and programmed within the Service Centre, and ensuring appropriate local personnel and resources are available for timely completion
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 Monitoring staffing levels and other resources, and ensure their availability to achieve service and cost performance standards and targets
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 Input into Service Centre and Country business plan
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 Must be able to manage, motivate and communicate effectively to all Operations staff within the Service Centre
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 <li>
 Ensuring performance to standard with staff / cost constraints
 
 
 
 </li>
 </ul>
 
 Knowledge, Skills And Experience
 
 
 
 
 <ul>
 <li>
 Minimum 5 years air/road express experience, preferable with DHL in a supervisory/management role
 </li>
 <li>
 Educated to BA degree
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 Impact &amp; Influence
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 Passion for customer service
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 Planning &amp; Organizing
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 Organizational Awareness
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 Interpersonal understanding
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 Communication Skills
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 Teamwork
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 Building &amp; Leading teams
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 Developing People
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 Holding People Accountable
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 Achievement drive
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 Attention to detail
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 Initiative
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 Tolerance for stress
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 Decision Making/Judgement
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 Job knowledge
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 GSOP wide range knowledge
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 </ul>
</div>

Ground Operations Manager

Expleo Group

<div>
 We are seeking a detail-oriented and efficient HR Operations Specialist to join our Human Resources team. This role is essential in ensuring the smooth and effective operation of HR processes and systems. The HR Operations Specialist will handle a variety of administrative and operational tasks, supporting the HR department in delivering high-quality services to employees.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 HR Administration: Manage employee records, ensuring all information is accurate, up-to-date, and compliant with legal requirements.
 </li>
 <li>
 Onboarding and Offboarding: Coordinate the onboarding process for new hires, including preparing offer letters, conducting orientation sessions, and ensuring all necessary paperwork is completed. Manage the offboarding process for departing employees.
 </li>
 <li>
 HR Systems Management: Maintain and update HR systems and databases, ensuring data integrity and confidentiality.
 </li>
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 Compliance: Ensure HR practices comply with local, state, and federal regulations. Assist with audits and reporting requirements.
 </li>
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 Employee Relations: Serve as a point of contact for employee inquiries and issues, providing guidance and support as needed.
 </li>
 <li>
 HR Reporting: Generate and analyze HR reports, providing insights and recommendations to HR leadership.
 </li>
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 Process Improvement: Identify opportunities to streamline and improve HR processes, contributing to the overall efficiency of the HR function.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Education: Bachelor&rsquo;s degree
 </li>
 <li>
 Experience: Previous experience in HR operations or a similar administrative role is preferred.
 
 
 </li>
 </ul>
 
 Essential Skills
 
 
 
 <ul>
 <li>
 Strong organizational and time management skills.
 </li>
 <li>
 Excellent attention to detail and accuracy.
 </li>
 <li>
 Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
 </li>
 <li>
 Familiarity with HR software and systems (e.g., HRIS, payroll systems).
 </li>
 <li>
 Excellent communication skill in German and English and good interpersonal skills.
 </li>
 <li>
 Ability to handle sensitive and confidential information with discretion.
 </li>
 <li>
 Problem-solving skills and a proactive approach to tasks.
 </li>
 </ul>
</div>

HR Operations Specialist (German speaker)

Concentrix

<div>
 
 
 Solution Assessment Specialist
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 The successful candidate is an experienced pre-sales / sales professional
 </li>
 <li>
 Act as the key expert for solution assessment framework and process
 </li>
 <li>
 Able to qualify solution assessment opportunities, handover to Technical team for execution and position partners in the overall sales process.
 </li>
 <li>
 Understanding of cloud concept knowledge
 
 and Level 100 Azure/MW knowledge (Or Level 100 MW or Level 100 D365)
 
 </li>
 <li>
 Able to present Solution Assessment report and migration plan and drive cloud Economics discussion with customers
 </li>
 <li>
 Orchestration and alignment between the stakeholders (Account Executive, Solution Assessment Technical specialist, partners...)
 </li>
 <li>
 Meet and exceed the monthly targets for number of solution assessment to be executed
 </li>
 <li>
 Engaging with account teams &amp; partners to drive the Solution Assessment engagement strategy and execution with a balanced approach that delivers value to customers. VSAS will engage with the Subsidiary sales teams to help support customers&rsquo; cloud migration initiatives and provide pointed consulting on the value of Microsoft cloud platforms and outline datacenter, biz apps and modern workplace migration opportunities and scenarios. The primary delivery approach for Solution Assessment is with and through Desk or Microsoft&rsquo;s capable partner community.
 </li>
 <li>
 Role related tool usage &amp; sales excellence( Oneask approvals &amp; reviews, MSX request &amp; case management, managing ISV tool requests)
 </li>
 </ul>
 
 
 
 
 Who We Are Looking For
 
 
 
 
 
 
 
 Key Experiences:
 
 
 
 Candidates must have 5-8 years of practical experience in solution sales and/or pre-sales. Azure knowledge is highly preferable.
 
 
 
 Language:
 
 English, Arabic, French (preferable)
 
 
 
 Education and Knowledge:
 
 Required: Bachelor&rsquo;s Degree (B.S./B.A.) or equivalent experience. Preferred: MBA or master&rsquo;s degree in IT, Communications, or Marketing, and formal training in project management
 
</div>

Presales Consultant

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