operations specialist Jobs in Cairo Egypt

operations specialist

people operations specialist Jobs in Cairo Egypt

people operations specialist

assistant manager sales operations Jobs in Cairo Egypt

assistant manager sales operations

business operations specialist Jobs in Cairo Egypt

business operations specialist

e-commerce operations specialist Jobs in Cairo Egypt

e-commerce operations specialist

order management sales operation specialist

Henkel

<div>
 
 About this Position
 
 The position is part of the Global Business Solution in Cairo (GBS+ Cairo), in the Order Management Process specifically handling the operation of Order Management &amp; Sales Operations.
 
 
 
 What You&acute;ll Do
 
 
 
 This role is critical in ensuring smooth order processing and accurate documentation, while also supporting sales controlling through debit notes validation.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage end-to-end order processing, ensuring accuracy and timely execution.
 </li>
 <li>
 Coordinate with internal teams (Sales, Logistics, Finance) to resolve order-related issues.
 </li>
 <li>
 Monitor and maintain order status, delivery schedules, and customer communications.
 </li>
 <li>
 create returns, free of charge orders, and reporting
 </li>
 <li>
 Validate and process debit notes in collaboration with the Sales Controlling team.
 </li>
 <li>
 Ensure compliance with internal controls and company policies.
 </li>
 <li>
 Support continuous improvement initiatives in order management and documentation processes.
 
 
 </li>
 </ul>
 
 What makes you a good fit
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Supply Chain, or related field.
 </li>
 <li>
 English speaker
 </li>
 <li>
 1-3 years of experience in order management or sales operations.
 </li>
 <li>
 Hands-on experience with debit notes validation process.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Excellent communication and organizational abilities.
 </li>
 <li>
 Microsoft office usage is a must.
 </li>
 <li>
 SAP knowledge is a plus
 </li>
 <li>
 French speaking is a plus
 
 
 </li>
 </ul>
 
 Some perks of joining Henkel
 
 
 
 <ul>
 <li>
 Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
 </li>
 <li>
 Diverse national and international growth opportunities
 </li>
 <li>
 Global wellbeing standards with health and preventive care programs
 </li>
 <li>
 Gender-neutral parental leave for a minimum of 8 weeks
 </li>
 <li>
 Employee Share Plan with voluntary investment and Henkel matching shares
 </li>
 <li>
 Comprehensive Health Insurance for employee + dependents
 </li>
 <li>
 Employee Assistance Programme provides a wide range of mental health and wellbeing benefits
 
 
 </li>
 </ul>
 At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.
</div>

Order Management & Sales Operation Specialist

NOK Human Capital

<div>
 
 
 Job Purpose
 
 
 
 A dedicated
 
 Escalation Specialist
 
 is required to join the
 
 Maintenance Operations Centre (MOC)
 
 team. This role is essential in providing
 
 24/7 monitoring and response
 
 for a global facility network, ensuring continuous operation through effective vendor management and technical support.
 
 
 The successful candidate will be responsible for
 
 first-line monitoring, vendor dispatch coordination, and escalation management
 
 across multiple business units.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Respond to and triage incoming work requests within standard
 
 Service Level Agreements (SLAs)
 
 .
 </li>
 <li>
 Manage remote work activities from initiation to completion, including
 
 work order and purchase order creation and receipting
 
 .
 </li>
 <li>
 Communicate effectively and efficiently with key stakeholders, including
 
 Maintenance, Operations, and Health &amp; Safety
 
 teams.
 </li>
 <li>
 Provide timely updates on vendor status and take the lead in coordinating works during escalations.
 </li>
 <li>
 Identify and escalate critical issues through appropriate channels to maintain equipment reliability and minimize operational impact.
 </li>
 <li>
 Monitor, respond to, and manage
 
 refrigeration alarm systems
 
 , ensuring prompt attention to critical alerts.
 </li>
 <li>
 Manage and prioritize work queues based on urgency and SLA requirements.
 </li>
 <li>
 Coordinate with local vendors and maintenance teams to ensure timely resolution of facility issues.
 </li>
 <li>
 Execute emergency response procedures during critical facility incidents.
 </li>
 <li>
 Document all actions taken and maintain accurate case records.
 </li>
 <li>
 Support
 
 continuous improvement initiatives
 
 for processes and procedures to enhance operational efficiency.
 </li>
 </ul>
 
 
 Qualifications
 
 
 
 
 
 
 &bull; High school diploma or equivalent
 
 
 &bull; Experience in technical support, facilities management, or related field
 
 
 &bull; Strong problem-solving and analytical skills
 
 
 &bull; Excellent written and verbal communication abilities
 
 
 &bull; Proficiency in Microsoft Office Suite
 
 
 &bull; Experience with CMMS systems and work order management
 
 
 &bull; Ability to work in a 24/7 shift environment
 
 
 &bull; Customer service oriented with strong attention to detail
 
</div>

Escalation Specialist

Qureos

We are seeking a detail-oriented E-Commerce Operations Specialist to manage the day-to-day online sales operations, ensuring seamless order fulfillment, accurate reporting, and efficient account management. The ideal candidate will play a key role in optimizing online sales performance by coordinating with internal teams, managing customer accounts, and maintaining operational excellence.&nbsp;Job Description: &nbsp;<ul><li>Manage online orders from placement to fulfillment, ensuring timely and accurate delivery.</li><li>Coordinate with warehouses and couriers to oversee order dispatch and tracking.</li><li>Maintain and update product listings across e-commerce platforms.</li><li>Manage e-commerce accounts such as Shopify, Amazon, Noon, and Instagram.</li><li>Monitor stock levels and coordinate replenishments.</li><li>Conduct daily, weekly, and monthly sales reports with performance insights.</li><li>Handle customer inquiries, refunds, and complaints in a timely manner.</li><li>Collaborate with marketing teams to support promotions and campaigns.</li><li>Analyze sales trends and suggest improvements to boost performance.</li><li>Ensure proper documentation of all transactions and operations.</li></ul><h3>&nbsp;</h3>Responsibilities:<h3>&nbsp;</h3><ul><li>Experience in e-commerce operations or online sales.</li><li>Familiarity with online platforms like Shopify, Amazon, or other local e-commerce websites.</li><li>Excellent organizational and multitasking skills.</li><li>Strong knowledge of order fulfillment processes.</li><li>Proficiency in Microsoft Excel or Google Sheets for reporting.</li><li>Ability to communicate effectively with internal teams and customers.</li><li>Detail-oriented and problem-solving mindset.</li></ul>

E-Commerce Operations Specialist

Amazon

<div>
 
 Description
 
 
 
 The goal of Amazon Logistics is to build a world class last mile operation. Amazon Logistics aims to exceed the expectations of our customers by ensuring that orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible.
 
 
 To continue to drive process excellence within our Last mile Delivery business, we are currently looking for a TREX (Transportation Excellence) Field Support which we call internally ACES Specialist.
 
 
 As an ACES (Amazon Customer Excellence Systems) Specialist, you will drive process standardization across SA operations. As a member of the TREX team itself, you will contribute to the optimization of the delivery stations operations, providing station with sufficient knowledge and appropriate tools to improve quality related KPIs.
 
 
 Your goal is to lead LM quality agenda by solving complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. Creating effective communication plans to provide visibility to all impacted teams of the organization will help you to enable overall process alignment.
 
 
 Key job responsibilities
 
 
 On-ground support &amp; firsthand contact for station management regarding process improvements and benchmarking, you will work on effective change processes and contribute to network standardization via best practice sharing. You are in charge of monitoring the logistics and delivery success through set in station and on road performance indicators. You will set up actions plans and execute them to drive current performance to benchmark rates.
 
 
 In this position, you are a key driver for successful order execution thus positively influence our customer satisfaction.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Experience within a distribution center, logistics, or manufacturing environment
 </li>
 <li>
 Experience in problem solving and data analytics
 </li>
 <li>
 Experience participating in continuous improvement projects in your team to scale and improve controllership with measurable results
 </li>
 <li>
 Work flexible schedule including weekends, nights, and holidays
 </li>
 <li>
 Fluent in Arabic and English
 </li>
 <li>
 High level of written, verbal and interpersonal skills
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Knowledge of statistics or other analytical techniques
 </li>
 <li>
 Basic understanding of Lean methodology
 </li>
 <li>
 Ability to deep dive in operations process and develop ideas for process challenges
 </li>
 <li>
 Capable of working the entire MS Office suite, especially Excel
 </li>
 <li>
 Proactive problem solving and hands on approach
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC - G32
 
 
 Job ID: A3133799
</div>

Field Support, ACES TREX

SSC HR Solutions

<div>
 Leads and directs bids including costs, staffing, technical leadership and project evaluation and is responsible for the quality and consistency of all proposals. Identifies areas of development and improves the Bid Management service provided to the Sales, Opportunity and Account community. Analyses bids/proposals at all stages ensuring that overall solution optimizes client's chance of success. Sets up overall strategy for the bid team, partnering with the Sales Lead, including pre-Sales activities and co-operation with cross-discipline and onshore colleagues for qualification meetings, presentations and proposal presentations. Accountable for overall quality of response to client.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Direct and formalize bid process including budget, staffing and administration
 </li>
 <li>
 Identify value drivers fitting with client and opportunity situation, develop value messaging and positioning based on joint value creation and develop a proposition plan mapping value drivers/targeted units/ phasing/resources (including use of partners)
 </li>
 <li>
 Monitor and evaluate risks and report bid status to management Ensure overall consistency of the bid strategy and anticipate critical success factors
 </li>
 <li>
 Identify the right profiles for the bid team (Solution Architect, Risk Manager, Commercial Manager, Industry Specialist, Sales Operations), demonstrating leadership qualities and ability to mentor
 </li>
 <li>
 Address complex issues involving interactions up to client executive and internal executive level
 </li>
 <li>
 Manage escalation process with large bids including communication with Sales Operations and Sales Management team
 </li>
 <li>
 Master project management, meetings and negotiations techniques
 </li>
 <li>
 Responsibility for quality of the proposition both written and presented at orals
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Key Skills
 
 
 You are flexible and dynamic and have the energy, commitment and resilience to achieve your targets in challenging and evolving business environments. Credible and collaborative, you are recognized as a prominent player in your domain and have a proven track record of service excellence with clients.
 
 
 You manage your own time to meet agreed targets and develop plans for definite work. Probing and listening carefully, you have the ability to identify the problem and all relevant issues in straight forward situations, find the underlying matters and patterns, and bring a new outlook on actual solutions. Fully competent in your area, you take sound decisions and deliver a clear, well-structured and concise argument to support your opinion.
 
 
 You demonstrate the following competency:
 
 
 <ul>
 <li>
 Active Connector
 </li>
 <li>
 Agile Player
 </li>
 <li>
 Bid Team Management
 </li>
 <li>
 Business Acumen
 </li>
 <li>
 Business Builder
 </li>
 <li>
 Client Value Relationship
 </li>
 <li>
 Cost &amp; Risk Management
 </li>
 <li>
 La Niaque
 </li>
 <li>
 Network Management
 </li>
 <li>
 People Developer
 </li>
 <li>
 Profit Shaper
 </li>
 <li>
 Sales Lead Interaction
 
 
 </li>
 </ul>
 You also have the subsequent experience and strengths:
 
 
 <ul>
 <li>
 Client Value &amp; Service Excellence
 </li>
 <li>
 Continuous Learning &amp; Self Development
 </li>
 <li>
 Collaboration
 </li>
 <li>
 Diversity, Flexibility and Initiative
 </li>
 <li>
 Life Balancing
 </li>
 <li>
 Living values
 </li>
 <li>
 Professional Integrity and resilience
 
 
 </li>
 </ul>
 The following details apply to the positions:
 
 
 
 Work Model:
 
 
 
 <ul>
 <li>
 All positions will follow a hybrid work model: 3 days from the office (CFC) and 2 days from home
 </li>
 <li>
 Work schedule is Monday to Friday
 </li>
 <li>
 you must be willing to travel twice a year for short-term periods
 </li>
 <li>
 Other Key Points:
 </li>
 <ul>
 <li>
 Fluency in English: 90% of all roles involve global interviews, so it is essential that you can communicate fluently in English and have a clear, understandable accent
 </li>
 <li>
 The company does not want Foreigners they need Egyptian
 </li>
 </ul>
 </ul>
</div>

Bid Manager German Speaker

Al-Mansour Automotive

<div>
 
 
 
 Job Role
 
 
 
 
 Receives and processes customer orders, inquiries, and/or complaints covering items or products ordered and supports customers through specialized technical or scientific knowledge/product applications. Maintains an ongoing relationship with selected customers and sales staff, particularly those focused on technical applications of the product or service. Uses technical knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer. May handle multiple product markets. Typically requires relevant experience, completion of technical product training, and demonstration of high-level product and process knowledge of a technical nature.
 
 
 
 
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Record and process custom/special orders that may require additional resources for delivery and coordinating with those teams as required.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Provide advanced product/service information and respond to complex customer questions about the product/service.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Provide fault isolation and resolution to limit and address issues promptly.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Assign short-term work schedules to a team of subordinates in order to achieve expectations while following established timelines.
 </li>
 </ul>
 
 
 
 
 
 
 <ul>
 <li>
 Respond to basic issue escalations promptly and appropriately; provide managerial approvals as required.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Carry out relatively simple testing and quality assurance tasks.
 </li>
 </ul>
 
 
 
 
 
 
 <ul>
 <li>
 Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Develop own capabilities by participating in assessment and development planning activities Including formal &amp; informal training &amp; coaching; gain/maintain relevant external professional accreditation to improve performance and fulfill personal potential.
 </li>
 </ul>
 
 
 
 
 
 
 <ul>
 <li>
 Respond to personal objectives and use performance management systems to improve personal performance.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Maintain and lead periodic check-ins with non-key customers to ensure they're receiving the most value from the product/service.
 </li>
 </ul>
 
 
 
 
 
 
 Education
 
 
 
 <ul>
 <li>
 Bachelor Degree in Mechanical Engineering or Equivalent is prefrable
 </li>
 <li>
 Required Qualifications &amp; Skills
 </li>
 <li>
 Minimum Experience:
 </li>
 <li>
 Minimum Two Years Of Experience.
 </li>
 </ul>
 
 
 
 
 
 
 Job specific Skills:
 
 
 
 <ul>
 <li>
 Excellent technical skills.
 </li>
 <li>
 In depth knowledge of the products
 </li>
 <li>
 Excellent communication and negotiations skills.
 </li>
 <li>
 Leadership skills
 </li>
 <li>
 Decision making
 </li>
 <li>
 Problem solving
 </li>
 <li>
 Team building skills
 </li>
 </ul>
 
 
</div>

MG-Workshop Team Leader

GE HealthCare

<div>
 
 Job Description Summary
 
 
 
 The Northeast Africa LCT Manager drives a coherent commercial strategy across the GE Healthcare business within the LCT and optimizes the use of commercial resources to drive market potential. The LCT Manager is responsible for implementing go-to-market strategy as defined by the Zone GM.
 
 
 This position supports the strategic plan for the LCT, ensure and drive coherent strategy across the GE Healthcare business in the Zone and optimize use of resources to cover market potential. The LCT Manager is responsible for leading all GE Healthcare sales activities &amp; P&amp;L for NEA
 
 
 
 Job Description
 
 
 
 
 Roles and Responsibilities
 
 
 
 <ul>
 <li>
 Is accountable to achieve the quarterly and yearly Operating Plan for relevant GE Healthcare Portfolio in their geographical area
 </li>
 <li>
 Is accountable for timely and accurate forecasting of pipeline per product and sales per the normal reporting cycles within Geographical Zone.
 </li>
 <li>
 Provides input to and contributes to the formulation of the yearly business planning cycles
 </li>
 <li>
 Manage overall Sales revenue, margin, base costs and orders, and cash priorities in a manner that fulfills business goals and maintain focus on high impact.
 </li>
 <li>
 Actively identify &amp; drive boundaryless selling opportunities. Promote Service offerings, identify and escalate commercial service needs.
 </li>
 <li>
 Execute Go-to-market strategy in conjunction with the relevant Modality leaders in order to cover the prioritized potential within the geography
 </li>
 <li>
 Align territories to market potential and priorities and assign optimal account management and modality specialist sales resources in conjunction with the modality teams.
 </li>
 <li>
 Develop &amp; Implement growth strategies for the Private, Public &amp; Regional business segments
 </li>
 <li>
 Attract, retain, educate and develop world-class commercial talent to execute on LCT Go-to-market strategy.
 </li>
 <li>
 Drives performance management within the team, providing a regular operating mechanism of feedback, coaching and managing the annual appraisal system and drive positive culture and employee engagement.
 </li>
 <li>
 Know Key Opinion Leaders in care areas; manage professional relations with key customers, academia government &amp; administrative bodies in order to deepen understanding of customer challenges and needs. Nurture relationship with professional society stakeholders within geographical area.
 </li>
 <li>
 Maintain up to date market and competitor knowledge related to the full GEHC product and services solutions and ensure that teams strengthen their knowledge on how to differentiate GE offering.
 </li>
 <li>
 In cooperation with Product leadership and Marketing teams, drive One GE Healthcare marketing events in assigned MCT
 </li>
 <li>
 Understand and lead development of financial offerings and solutions in collaboration with sales and project finance team within LCT based on customer needs
 </li>
 <li>
 Ensure order booking quality and linearity improves for the zone, and ensure improved engagement/handshake between ITO &amp; OTR takes place
 </li>
 <li>
 Ensure knowledge of and compliance of integrity and company policies.
 </li>
 <li>
 System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree.
 </li>
 <li>
 15+ years&rsquo; experience in Business Management, Sales, Marketing or equivalent years of experience in progressive leadership positions within the Healthcare industry with in-depth knowledge of healthcare market.
 </li>
 <li>
 5 years&rsquo; experience closing large, complex, strategic deals.
 </li>
 <li>
 Minimum of 7 years in healthcare or equivalent industry.
 </li>
 <li>
 Strong business acumen with ability to analyze financial needs accurately and establish budget effectively.
 </li>
 <li>
 Proven leadership and ability to orchestrate resources and motivate teams. An inclusive leader who builds a connection to the workforce through personal involvement and trust.
 </li>
 <li>
 Proven and solid on ethics and integrity, able to guide the team and the organization safely in the demanding legal and regulatory HC environment.
 </li>
 <li>
 Proven ability to influence and drive change
 </li>
 <li>
 Exceptional presentation skills; able to present ideas and communicate to customers and team in a way that produces understanding and impact.
 </li>
 <li>
 Understanding of customer/marketplace and drivers that influence customer behavior.
 </li>
 <li>
 Ability to resolve complex issues within LCT.
 </li>
 <li>
 Ability to develop and execute multiple priorities and approaches to meet objectives.
 
 
 </li>
 </ul>
 
 Inclusion and Diversity
 
 
 
 GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
 
 
 
 Behaviors
 
 
 
 We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership &ndash; always with unyielding integrity.
 
 
 
 Total Rewards
 
 
 
 Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you&rsquo;d expect from an organization with global strength and scale, and you&rsquo;ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
 
 
 
 
 
 Additional Information
 
 
 
 
 
 
 Relocation Assistance Provided:
 
 No
 
 
</div>

Northeast Africa General Manager

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