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patient admin supervisor

NMC Health plc

<div><ul><li>Align daily operations with the company&rsquo;s values and culture.
</li></ul><ul><li>Support the team in achieving departmental goals and objectives.
</li></ul><ul><li>Supervise work outputs related to appointment scheduling, patient registration, medical insurance &amp; billing.
</li></ul><ul><li>Provide training and mentorship to team members to ensure quality standards and service delivery.
</li></ul><ul><li>Continuously maintain an enabling environment where you can develop and grow your team.
</li></ul><ul><li>Orientate new joiners and sign of probation periods.
</li></ul><ul><li>Ensure professional conduct and discipline within the team is followed.
</li></ul><ul><li>Provide support in the recruitment and selection process of team members.
</li></ul><ul><li>Monitor employee scheduling of the department to ensure operational coverage.
</li></ul><ul><li>Support and monitor cost management initiatives.
 </li></ul><ul><li>Provide support related to attendance, leave, overtime, staff allocations, uniform, dress code and personal hygiene.
</li></ul><ul><li>Support staff engagement initiatives.
</li></ul><ul><li>Continuously monitor and measure plans against quality indicators and department objectives, ensuring regular audits are in place, analyse the data and give relevant feedback.
 </li></ul><ul><li>Complete yearly appraisals, coach &amp; developing the team.
</li></ul><ul><li>Maintain quality service by ensuring quality customer service standards, identifying trends &amp; recommending process improvements.
</li></ul>&middot; Complaint management &amp; process improvements linked to overall patient experience. &middot; Participates in Hospital training programs.
<ul><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li></ul><ul><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li></ul>&middot; Exercises effective interpersonal skills in dealings with department staff, colleagues and management. &middot; Maintains patient &amp; staff confidentiality.
<ul><li>Investigate billing discrepancies by reviewing the patient&rsquo;s records, insurance information, and charges to identify errors.
</li></ul><ul><li>Address patient concerns regarding incorrect charges or billing questions and facilitate resolution in a professional manner.
</li></ul><ul><li>Track outstanding bills and provide regular updates to management regarding billing performance, collections progress.
 </li></ul><ul><li>Identify trends in patient billing issues and recommend process improvements to enhance efficiency and reduce billing errors.
</li></ul><ul><li>Generate detailed reports on patient invoices, outstanding balances, and payment collections.
</li></ul><ul><li>To create and continuously maintain an enabling environment where people can develop and grow.
</li></ul><ul><li>To ensure that performance management contracts are in place for the team.
 </li></ul><ul><li>Conduct and document bi-annual performance conversations .
</li></ul><ul><li>Identify high potential talent and ensure that development plans are facilitated in cooperation with Human Resources.
</li></ul><ul><li>Ensure that a training plan is developed and monitored to ensure continuous sharing of knowledge and skill.
</li></ul><ul><li>Monitor the quality of onboarding for new employees; new employees are orientated and probation periods are signed off .
</li></ul><ul><li>Maintain professional conduct and discipline within the team.
</li></ul><ul><li>Work closely with the recruitment team to recruit and select competent employees .
</li></ul><ul><li>Monitor employee scheduling of the department to ensure sufficient operational coverage.</li></ul></div>
 <div><ul><li>Align daily operations with the company&rsquo;s values and culture.
</li></ul><ul><li>Support the team in achieving departmental goals and objectives.
</li></ul><ul><li>Supervise work outputs related to appointment scheduling, patient registration, medical insurance &amp; billing.
</li></ul><ul><li>Provide training and mentorship to team members to ensure quality standards and service delivery.
</li></ul><ul><li>Continuously maintain an enabling environment where you can develop and grow your team.
</li></ul><ul><li>Orientate new joiners and sign of probation periods.
</li></ul><ul><li>Ensure professional conduct and discipline within the team is followed.
</li></ul><ul><li>Provide support in the recruitment and selection process of team members.
</li></ul><ul><li>Monitor employee scheduling of the department to ensure operational coverage.
</li></ul><ul><li>Support and monitor cost management initiatives.
 </li></ul><ul><li>Provide support related to attendance, leave, overtime, staff allocations, uniform, dress code and personal hygiene.
</li></ul><ul><li>Support staff engagement initiatives.
</li></ul><ul><li>Continuously monitor and measure plans against quality indicators and department objectives, ensuring regular audits are in place, analyse the data and give relevant feedback.
 </li></ul><ul><li>Complete yearly appraisals, coach &amp; developing the team.
</li></ul><ul><li>Maintain quality service by ensuring quality customer service standards, identifying trends &amp; recommending process improvements.
</li></ul>&middot; Complaint management &amp; process improvements linked to overall patient experience. &middot; Participates in Hospital training programs.
<ul><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li></ul><ul><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li></ul>&middot; Exercises effective interpersonal skills in dealings with department staff, colleagues and management. &middot; Maintains patient &amp; staff confidentiality.
<ul><li>Investigate billing discrepancies by reviewing the patient&rsquo;s records, insurance information, and charges to identify errors.
</li></ul><ul><li>Address patient concerns regarding incorrect charges or billing questions and facilitate resolution in a professional manner.
</li></ul><ul><li>Track outstanding bills and provide regular updates to management regarding billing performance, collections progress.
 </li></ul><ul><li>Identify trends in patient billing issues and recommend process improvements to enhance efficiency and reduce billing errors.
</li></ul><ul><li>Generate detailed reports on patient invoices, outstanding balances, and payment collections.
</li></ul><ul><li>To create and continuously maintain an enabling environment where people can develop and grow.
</li></ul><ul><li>To ensure that performance management contracts are in place for the team.
 </li></ul><ul><li>Conduct and document bi-annual performance conversations .
</li></ul><ul><li>Identify high potential talent and ensure that development plans are facilitated in cooperation with Human Resources.
</li></ul><ul><li>Ensure that a training plan is developed and monitored to ensure continuous sharing of knowledge and skill.
</li></ul><ul><li>Monitor the quality of onboarding for new employees; new employees are orientated and probation periods are signed off .
</li></ul><ul><li>Maintain professional conduct and discipline within the team.
</li></ul><ul><li>Monitor employee scheduling of the department to ensure sufficient operational coverage.</li></ul></div>
 <div><ul><li>Bachelor&rsquo;s Degree - Any discipline or related fields. Master&rsquo;s degree will be an advantage.
</li></ul><ul><li>3+ years of experience in customer service role or relevant field, Healthcare experience in UAE will be an
</li></ul>advantage</div>

Patient Admin Supervisor

TRACTEBEL

<div>
 
 Job Title: Executive Admin &ndash; HR Operations
 
 
 
 
 Location:
 
 UAE (Dubai)
 
 
 
 Reporting To:
 
 HR Officer &amp; Office Manager
 
 
 
 Mission
 
 
 
 <ul>
 <li>
 Provide clear, professional, and accurate advice and guidance to managers on a wide range of onboarding-related issues.
 </li>
 <li>
 Deliver HR operations support to managers and staff that is responsive and timely.
 </li>
 <li>
 Assist the Admin Manager in Dubai with day-to-day administrative activities.
 
 
 </li>
 </ul>
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Ensure all new joiners in the Middle East are scheduled for mandatory inductions and maintain accurate tracking.
 </li>
 <li>
 Provide first-level support to Line Managers on all matters related to mandatory training, including follow-up and data file updates.
 </li>
 <li>
 Assist the Admin Manager in Dubai with daily administrative tasks and event organization.
 </li>
 <li>
 Coordinate with internal stakeholders to confirm induction dates and ensure timely communication and invitations to participants.
 </li>
 <li>
 Prepare reports as required by management.
 </li>
 <li>
 Manage new joiner announcements across the region.
 
 
 </li>
 </ul>
 
 Key Qualifications &amp; Skills
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field.
 </li>
 <li>
 Ability to manage workflow in a fast-paced, lean environment with multiple and changing priorities.
 </li>
 <li>
 Experience in handling ambiguity and providing quick solutions/recommendations.
 </li>
 <li>
 Strong ability to maintain confidentiality regarding employee matters.
 </li>
 <li>
 Excellent interpersonal skills: patient, helpful, and professional as the first point of contact for employee issues.
 </li>
 <li>
 Ability to handle multiple projects and meet deadlines.
 </li>
 <li>
 Detail-oriented with exceptional organizational skills; accuracy is essential.
 
 
 </li>
 </ul>
 Business Unit: Tractebel
 
 
 Division: Tractebel Div2
 
 
 Legal Entity: TRACTEBEL ENGINEERING S.A., DUBAI BRANCH
 
 
 Professional Experience: Junior (experience &lt; 3 years)
 
 
 Education Level: Bachelor's Degree
 
 
 Company Name: Tractebel
</div>

Executive Admin - HR Ops

Galva Coat

Position Title: Light DriverDepartment: Administration / Logistics / Site OperationsLocation: Head Office &amp; Various Project SitesReports To: Admin Officer / Project Manager / Transport Supervisor1. Position SummaryThe Light Driver is responsible for safely transporting personnel, documents, and materials between office locations, project sites, suppliers, and government authorities. The role requires safe driving practices, vehicle care, punctuality, and compliance with traffic laws and company policies.2. Key ResponsibilitiesA. Driving Tasks<ul><li>Transport staff, visitors, and workers between company locations and project sites.</li><li>Deliver and collect documents, small materials, tools, and parcels as instructed.</li><li>Drive to government departments (MOHRE, Immigration, Police, Municipality, etc.) for company transactions.</li><li>Assist in airport drop-off and pick-up for employees or guests.</li><li>Ensure timely and safe transportation while following assigned schedules.</li></ul>B. Vehicle Care &amp; Maintenance<ul><li>Perform daily inspections of vehicle condition (fuel, oil, water, tires, brakes).</li><li>Ensure the vehicle is clean, properly maintained, and roadworthy at all times.</li><li>Report any defects, repairs, or accidents immediately to the Transport Supervisor.</li><li>Ensure regular servicing and annual registration are completed on time.</li></ul>C. Documentation &amp; Logs<ul><li>Maintain accurate trip logs, fuel records, and delivery receipts.</li><li>Ensure documents and packages are properly received and signed.</li><li>Follow company procedures for document confidentiality and safety.</li></ul>D. Compliance &amp; Safety<ul><li>Follow all UAE traffic laws, speed limits, and safety regulations.</li><li>Ensure seat belts are used and safe driving behavior is maintained at all times.</li><li>Avoid distractions, mobile phone use, and unsafe practices while driving.</li><li>Assist passengers with loading/unloading items safely.</li></ul>E. Support to Site &amp; Office Operations<ul><li>Assist with basic administrative tasks such as purchasing small items, printing, or document submission.</li><li>Support the site team in moving light materials or tools when needed.</li><li>Perform tasks assigned by Admin, HR, or Project Management.</li></ul>3. Minimum RequirementsEducation &amp; Experience<ul><li>Minimum 2&ndash;3 years of driving experience in the UAE.</li><li>Valid UAE Light Vehicle Driving License (Manual preferred).</li><li>Experience working with construction companies or PRO-related driving is an advantage.</li></ul>Skills<ul><li>Good knowledge of UAE roads, traffic rules, and government department locations.</li><li>Ability to communicate in English (basic level sufficient).</li><li>Professional, polite, and responsible behavior.</li><li>Ability to handle documents securely and confidentially.</li></ul>Physical Requirements<ul><li>Ability to lift light materials and work under sunlight when required.</li><li>Fit to drive long distances when needed.</li></ul>4. Key Competencies<ul><li>Safety awareness</li><li>Responsibility and punctuality</li><li>Professional driving behavior</li><li>Communication and etiquette</li><li>Reliability and integrity</li><li>Time management</li></ul>5. Additional Notes<ul><li>Must be willing to work flexible hours, evenings, and weekends if required.</li><li>Must follow company rules, HSE policies, and transportation procedures.</li></ul>Job Types: Full-time, PermanentPay: AED1,500.00 - AED2,000.00 per monthApplication Question(s):<ul><li>Will you be able to come to Abu Dhabi for Driving Test &amp; Interview?</li><li>can you join immediately?</li></ul>License/Certification:<ul><li>UAE Driving License (Required)</li></ul>

Light Driver

<div>You will be the first point of contact for our patients, providing them with exceptional customer service and support. Ensuring calls to and from the hospital are attended promptly, politely and to the entire satisfaction of the patient.
Answering incoming calls, managing multiple lines simultaneously, and help patients with various tasks. Those may include scheduling appointments, providing information about healthcare services, confirming insurance details, and routing calls to appropriate healthcare personnel .</div>
 <div><ul><li>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls
</li><li>Maintaining departmental KPI&rsquo;s.
</li><li>Liaising with the supervisor and the HOD to improve KPI&rsquo;s and overall patient experience.
</li><li>Responsible for attending to all the incoming patient calls promptly, without delay.
</li><li>Ensures call backs are completed in a timely manner.
</li><li>Maintains clarity in communication and pleasant tone of voice at all times.
</li><li>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.
</li><li>Assists the patient in the best way possible and creating a good impression
</li><li>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.
</li><li>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.
</li><li>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.
</li><li>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.
</li><li>Multitask and manage the call volumes as per the call process flow.
</li><li>Promote the services of the hospital to patients.
</li><li>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Participates and contributes to scheduled in-house training programs.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Demonstrates the ability to listen to others in promoting effective communication.
</li><li>Appointment management including no shows, confirmation, cancellation &amp; rescheduling.
</li><li>Doctors calendar creation and updating &amp; maintaining doctors notes.
</li></ul>Maintaining the duty change as per the unit protocol</div>
 <div>Degree/ Diploma from recognized institute
Minimum 1 year experience as a call center agent in a patient focused environment and operation of multi-line switchboard system.</div>

Call Centre Executive - UAEN

ANONYMOUSLY

We are currently looking for a dental coder to join our team.Job description:&middot; Ability to work with problem claims &amp; denials experience.&middot; Knowledgeable in CPT codes and diagnosis codes in all dental specialties.&middot; Obtaining approvals for dental procedures (General &amp; Specialist)&middot; Ensure completeness of patient files in accordance with JAWDA and DOH requirements.&middot; Knowledge in RCM (Revenue Cycle Management)&middot; Assisting with invoicing for insurance processing and billing.&middot; Communicate and follow up with insurance companies regarding eligibility, payments, approvals, reconciliation, and other requirements.&middot; Maintain and update records related to pre-approvals and reconciliation.&middot; Preparing weekly, monthly, quarterly, and yearly report, and documentation.&middot; Work cooperatively with other Clinic &amp; Admin staff in a positive team approach.&middot; Creating &amp; Generating Weekly Reports based on Doctors Productivity.Benefits:&middot; As per UAE Labor Law&middot; Medical Insurance&middot; Healthy Working Environment&middot; Company and career stabilityJob Type: Full-timePay: AED3,500.00 - AED6,000.00 per month

Dental Coder

Quality Excel Health Care

Job description:Admin Coordinator's Role- Screening and directing calls; managing calendars, meeting and event arrangements- Maintains inventory of supplies, stationeries and other office requirements- Provides excellent customer service to all clients, colleagues, applicants and visitors of the company- Create, update and coordinate drivers&rsquo; weekly schedule- Assists any business trip requirements and any other travel arrangements- Prepares business correspondence and other documentations in both Arabic and English- Maintains and coordinate with vendors and suppliers (i.e. housekeeping, pest control and waste management)- Participate in drafting marketing strategies- Contribute ideas and content for the company's brochures, social media platforms and other marketing needsPatient Coordinator's Role- Receive potential client calls, emails and inquiries with regard to Al Joud Health Care services- Schedule patient assessment and coordination with Multi-disciplinary Care Team- Communicate with clients all the required medical documentations to ensure proper documents for submission to insurance personnel- Coordinate with the medical department (Nursing or Rehabilitation) on staff schedule and staff orientation to clients once approved by DAMAN- Maintain relationship and communication to the client- Receive client-staff commendation and complaints- Practice professional work etiquette and customer service while coordinating with clients and other personnel inquiresRequirements to Fulfill these Roles- Extensive office software skills, internet research abilities and strong communication skills in Arabic and English- Strong personal and professional ethics and sensitivity to the company's confidential mattersJob Types: Full-time, PermanentJob Type: Full-timePay: AED3,500.00 - AED4,500.00 per month

Admin / Patient Coordinator - Fluent in Arabic (Written and Spoken)

Royal Health Group

We are hiring Call Center Agents for our hospital in Abu dhabi<ul><li>Answer queries and to provide information directly to the person or on the telephone.</li><li>To carry out relevant tasks &amp; assignments as required and requested by immediate supervisor/management.</li><li>Book appointments and follow up appointments according to the patient request.</li><li>Ensure appointment schedules are adhered to with minimal or no waiting times.</li><li>Call patients as soon as the information is given that doctor will be late or has an emergency case and appointment to be rescheduled accordingly.</li><li>Handle patient complaint in a timely manner, takes notes and seeks superiors assistance</li><li>Follow up on all the pending cancellations of registrations.</li><li>Be updated about the accepted insurance cards in the Hospital.</li><li>Ensure correct information is always available.</li><li>Communicating with peers, co-workers and supervisors and providing them with information in mail, email fax or telephone or in person.</li><li>Professional attitude and aptitude towards communication keeping in mind that in every communication to internal or external customers the Hospital is represented.</li><li>Performs any other job assigned by the reporting Supervisor/Manager.</li></ul>Job Types: Full-time, PermanentAbility to commute/relocate:<ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Experience:<ul><li>UAE Hospital/Medical Center: 1 year (Required)</li></ul>Language:<ul><li>Arabic Fluently (Required)</li></ul>

Call Center Agent

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