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patient relations coordinator

Beverly Hills Specialist Hospital

Job Summary:The Patient Coordinator cum Sales Executive will be responsible for managing patient relations and sales activities within the Plastic Surgery department. This role involves ensuring a high level of patient satisfaction, coordinating patient care, and driving sales initiatives to promote the hospital's plastic surgery services.Key Responsibilities:Patient Coordination:<ul><li>Patient Management: Welcome patients and guide them through their treatment journey, from initial consultation to post-operative care.</li><li>Scheduling: Coordinate and schedule appointments, surgeries, and follow-up visits.</li><li>Patient Education: Provide patients with detailed information about procedures, pre-operative and post-operative care, and address any concerns or questions.</li><li>Documentation: Maintain accurate patient records, including medical history, treatment plans, and communication logs.</li><li>Liaison: Act as a liaison between patients, doctors, and other healthcare professionals to ensure seamless communication and care coordination.</li></ul>Sales and Marketing:<ul><li>Lead Generation: Identify and engage potential patients through various channels such as online inquiries, referrals, and marketing campaigns.</li><li>Consultations: Assist in initial patient consultations to discuss potential procedures, providing information and addressing any preliminary questions.</li><li>Sales Targets: Meet and exceed sales targets by promoting the hospital&rsquo;s plastic surgery services.</li><li>Marketing Strategies: Collaborate with the marketing team to develop and implement strategies to attract new patients.</li><li>Follow-ups: Conduct follow-ups with potential patients to convert inquiries into consultations and surgeries.</li></ul>Qualifications:<ul><li>Education: Bachelor's degree in Healthcare Management, Business Administration, Marketing, or a related field.</li><li>Experience: Minimum of 2-3 years of experience in patient coordination and sales, preferably within a plastic surgery or healthcare setting.</li><li>Skills:</li><li>Excellent communication and interpersonal skills.</li><li>Strong organizational and multitasking abilities.</li><li>Sales-oriented mindset with a proven track record of meeting sales targets.</li><li>Knowledge of plastic surgery procedures and patient care.</li><li>Proficiency in using healthcare management software and CRM systems.</li></ul>Key Competencies:<ul><li>Customer Service: Demonstrate a patient-centric approach, ensuring a high level of patient satisfaction.</li><li>Sales Acumen: Ability to identify sales opportunities and convert leads into successful consultations and treatments.</li><li>Detail-Oriented: Ensure accuracy in scheduling, documentation, and communication.</li><li>Team Collaboration: Work effectively with medical staff, administrative personnel, and marketing teams.</li><li>Problem-Solving: Address and resolve patient concerns and issues promptly and effectively.</li></ul>Job Type: Full-timePay: From AED5,500.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Patient Coordinator cum Sales Executive: 1 year (Preferred)</li><li>aesthetic clinic: 1 year (Preferred)</li><li>healthcare: 1 year (Preferred)</li></ul>Language:<ul><li>arabic (Preferred)</li></ul>

Patient Coordinator cum Sales Executive

Best Doc Home Healthcare

Salary: AED 2,500 &ndash; 3,500Job Description: Best DOC Home Healthcare is hiring 2 Patient Relationship Coordinators to support our growing team. The role involves coordinating patient care, ensuring smooth communication, and working closely with the operations team to deliver high-quality healthcare services at home.Responsibilities:<ul><li>Manage patient inquiries and coordinate bookings via phone, WhatsApp, and email.</li><li>Organize caregiver schedules and keep accurate records.</li><li>Ensure smooth task management and follow-up on pending actions.</li><li>Work collaboratively with the rest of the team to ensure seamless service delivery.</li><li>Provide excellent customer service in both Arabic and English.</li></ul>Requirements:<ul><li>Proficiency in Arabic and English (spoken &amp; written).</li><li>Strong memory, organizational skills, and task management abilities.</li><li>Team player with good interpersonal skills.</li><li>Previous experience in healthcare, customer service, or administration preferred.</li><li>Ability to work in a fast-paced environment.</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,500.00 per monthExperience:<ul><li>Healthcare: 1 year (Preferred)</li><li>coordinator or similar role?: 1 year (Preferred)</li><li>Customer Service: 1 year (Preferred)</li></ul>Language:<ul><li>Arabic (Preferred)</li><li>English (Preferred)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Patient Relationship Coordinator

Aims Healthcare LLC

Job Title: Patient Relationship Executive Industry: Healthcare / Medical Services Location: DubaiPosition Overview:We are seeking a compassionate and proactive Patient Relationship Executive to enhance the patient experience across all touchpoints, from appointment scheduling to post-visit follow-ups. The ideal candidate will have prior experience in hospitals, clinics, or diagnostic centers and a strong background in patient coordination, telesales, or healthcare customer service.This role is central to ensuring effective communication with patients, primarily through phone interactions, while maintaining high standards of service and care.Key Responsibilities:<ul><li>Conduct outbound calls for appointment confirmations, post-visit follow-ups, and feedback collection.</li><li>Handle inbound calls to address patient inquiries regarding services, doctor availability, procedures, and clinic protocols.</li><li>Provide clear and empathetic information to patients about treatments, diagnostic services, and medical specialties offered.</li><li>Accurately document patient interactions and maintain records using hospital or clinic software systems.</li><li>Coordinate with doctors, nurses, and administrative staff to ensure smooth appointment scheduling and patient flow.</li><li>Send appointment reminders, follow-ups, and relevant information via phone, SMS, or email.</li></ul>Candidate Profile:Experience:<ul><li>Minimum of 2 years in telesales, patient coordination, or customer service, ideally within a healthcare setting.</li></ul>Skills &amp; Competencies:<ul><li>Excellent verbal and written communication skills in English; knowledge of regional languages is a plus.</li><li>Strong interpersonal and problem-solving abilities.</li><li>A patient-centric, courteous, and empathetic approach.</li><li>Comfortable working in a high-volume, fast-paced environment with strong multitasking capabilities.</li></ul>Additional Information:<ul><li>Work Experience: 2+ years in healthcare telesales or patient support</li><li>Shift: 12-hour shifts (day or rotational, based on clinic operations)</li><li>Availability: Immediate joiners preferred</li></ul>Job Type: Full-timePay: AED4,000.00 - AED4,500.00 per monthApplication Question(s):<ul><li>Do you have at least 2 years of experience in a healthcare setting (clinic, hospital, or diagnostic center)?</li><li>Have you previously worked in telesales, patient coordination, or healthcare customer service?</li><li>Are you comfortable handling a high volume of phone calls and multitasking in a fast-paced environment?</li><li>What is your level of fluency in English (spoken and written)?</li><li>Are you willing to work 12-hour shifts (day or rotational)?</li><li>Are you available on an immediate basis?</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Patient Relation Executive (Healthcare/ Hospital only)

MyDoctor Healthcare LLC

Job Title: Patient Relationship Executive Industry: Healthcare / Medical Services Location: DubaiPosition Overview:We are seeking a compassionate and proactive Patient Relationship Executive to enhance the patient experience across all touchpoints, from appointment scheduling to post-visit follow-ups. The ideal candidate will have prior experience in hospitals, clinics, or diagnostic centers and a strong background in patient coordination, telesales, or healthcare customer service.This role is central to ensuring effective communication with patients, primarily through phone interactions, while maintaining high standards of service and care.Key Responsibilities:<ul><li>Conduct outbound calls for appointment confirmations, post-visit follow-ups, and feedback collection.</li><li>Handle inbound calls to address patient inquiries regarding services, doctor availability, procedures, and clinic protocols.</li><li>Provide clear and empathetic information to patients about treatments, diagnostic services, and medical specialties offered.</li><li>Accurately document patient interactions and maintain records using hospital or clinic software systems.</li><li>Coordinate with doctors, nurses, and administrative staff to ensure smooth appointment scheduling and patient flow.</li><li>Send appointment reminders, follow-ups, and relevant information via phone, SMS, or email.</li></ul>Candidate Profile:Experience:<ul><li>Minimum of 2 years in telesales, patient coordination, or customer service, ideally within a healthcare setting.</li></ul>Skills &amp; Competencies:<ul><li>Excellent verbal and written communication skills in English; knowledge of regional languages is a plus.</li><li>Strong interpersonal and problem-solving abilities.</li><li>A patient-centric, courteous, and empathetic approach.</li><li>Comfortable working in a high-volume, fast-paced environment with strong multitasking capabilities.</li></ul>Additional Information:<ul><li>Work Experience: 2+ years in healthcare telesales or patient support</li><li>Shift: 12-hour shifts (day or rotational, based on clinic operations)</li><li>Availability: Immediate joiners preferred</li></ul>Job Type: Full-timePay: Up to AED4,500.00 per monthApplication Question(s):<ul><li>Do you have at least 2 years of experience in a healthcare setting (clinic, hospital, or diagnostic center)?</li><li>Have you previously worked in telesales, patient coordination, or healthcare customer service?</li><li>Are you comfortable handling a high volume of phone calls and multitasking in a fast-paced environment?</li><li>What is your level of fluency in English (spoken and written)?</li><li>Are you willing to work 12-hour shifts (day or rotational)?</li><li>Are you available on an immediate basis?</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Trusted Doctors

About UsBella Roma Specialty Hospital is a premier healthcare facility specializing in advanced plastic surgery, cosmetic dermatology, and wellness services. We pride ourselves on providing exceptional medical care, patient safety, and outstanding customer experience.Position OverviewWe are seeking a dedicated and patient-focused Social Media Patient Relations Officer to manage and respond to all patient inquiries received through our social media platforms (Instagram, Facebook, WhatsApp Business, etc.). The ideal candidate will be the first point of contact for potential patients online, ensuring timely, professional, and compassionate communication that builds trust and converts inquiries into consultations or bookings.Key Responsibilities<ul><li>Respond promptly and professionally to patient inquiries, comments, and direct messages on all social media platforms.</li><li>Provide accurate information about hospital services, doctors, and treatments while maintaining compliance with hospital guidelines.</li><li>Coordinate with the Patient Relations and Marketing teams to ensure leads are followed up and converted into appointments.</li><li>Keep a daily record of all inquiries, follow-ups, and patient interactions.</li><li>Escalate complex medical inquiries to the appropriate department or physician.</li><li>Support social media engagement by fostering a positive and caring online community.</li><li>Ensure a consistent and empathetic brand voice across all communications.</li><li>Work with the Marketing team to provide insights into common patient questions and suggest content improvements.</li></ul>Requirements<ul><li>Previous experience in patient relations, customer service, or social media management (healthcare experience is an advantage).</li><li>Strong written and verbal communication skills in English and Arabic (additional languages are a plus).</li><li>Familiarity with social media platforms (Instagram, Facebook, WhatsApp, TikTok).</li><li>Patient-centric attitude with excellent interpersonal skills.</li><li>Ability to multitask and handle inquiries in a fast-paced environment.</li><li>Basic knowledge of healthcare services and confidentiality practices.</li><li>Diploma or Bachelor&rsquo;s degree in Communications, Marketing, Healthcare Administration, or related field preferred.</li></ul>Job Types: Full-time, Contract Contract length: 24 monthsPay: From AED4,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Social Media Patient Relations Officer: 3 years (Preferred)</li><li>healthcare: 1 year (Preferred)</li></ul>Language:<ul><li>arabic (Preferred)</li></ul>

Social Media Patient Relations Officer

GluCare

<div>Location: Grove Mall, Al Barsha 2 and/or 268 Al Wasl Rd, Jumeirah 1, Dubai, UAE
Job Overview:
We are seeking a motivated and experienced Patient Coordinator with a strong background in both sales and healthcare operations to join our team. This role is responsible for guiding patients through their care journey while promoting our healthcare programs and services. The ideal candidate is detail-oriented, patient-focused, and confident in achieving performance goals.
Key Responsibilities:
Healthcare Program Sales:<ul>
<li>Engage prospective patients in-person as well as via phone, WhatsApp, Meta Channels, and email to provide information and promote healthcare programs.</li>
<li>Manage leads and nurture leads through CRM systems to ensure timely communication and conversions. 
Cross-sell and upsell relevant services to existing patients.</li>
<li>Meet or exceed monthly and quarterly enrollment and revenue targets.</li>
<li>Offering a warm and welcoming attitude to all patients and visitors inquiring about our services through in-person and telecommunication routes.</li>
</ul>Patient Coordination:<ul>
<li>Schedule appointments and manage patient flow through EMR systems.</li>
<li>Verify insurance eligibility for services and coordinate with clinical teams for both in-person and remote visits (at-home blood tests, pharmacy deliveries, etc).</li>
<li>Facilitating efficient in-clinic patient flow by maintaining clear communication with both patients and clinical staff</li>
<li>Maintain accurate and timely documentation of patient interactions, program progress, and service delivery.</li>
<li>Track and encourage patient adherence to program milestones and follow-up visits.</li>
</ul>Client Relationship Management:<ul>
<li>Build strong relationships with patients, serving as their primary point of contact.</li>
<li>Address inquiries and concerns promptly to ensure a positive patient experience and retention.</li>
</ul>Product Knowledge and Promotion:<ul>
<li>Maintain up-to-date knowledge of company services and healthcare industry trends.</li>
<li>Confidently educate patients about program offerings and benefits.</li>
</ul>Requirements<ul>
<li>Bachelor&rsquo;s degree in healthcare administration, management, or a related field.</li>
<li>3&ndash;4 years of experience as a patient coordinator or in a similar healthcare role in the UAE.</li>
<li>Proven track record in sales or client relationship management within healthcare.</li>
<li>Strong communication, interpersonal, and problem-solving skills.</li>
<li>Experience with CRM, EMR, and insurance systems preferred.</li>
<li>Ability to work weekends and public holidays.</li>
<li>Professional, adaptable, and patient-focused approach.</li></ul></div>

Program Coordinator

Explore 1170+ Patient relations coordinator in Dubai this September. Find roles across top companies and apply now to boost your career.

1170 patient relations coordinator jobs IN Dubai

Patient Coordinator cum Sales Executive

Patient Relationship Coordinator

Patient Relation Executive (Healthcare/ Hospital only)

Patient Relation Executive (Healthcare/ Hospital only)

Patient Relation Executive (Healthcare/ Hospital only)

Social Media Patient Relations Officer

Program Coordinator