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procurement manager

process excellence manager

Sutherland

<div>
 
 Sutherland is seeking an organized and reliable person to join us as a
 
 Process Excellence Manager - Insurance Vertical
 
 .
 
 
 We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 
 
 
 Continuous Improvement &amp; Transformation
 
 
 <ul>
 <li>
 Apply Lean/Six Sigma methodologies to improve performance, reduce waste, and enhance productivity across multiple sites and functions.
 </li>
 <li>
 Lead transformational initiatives to adapt operations in line with evolving industry and market trends.
 </li>
 <li>
 Define, optimize, and maintain end-to-end processes to ensure maximum efficiency.
 </li>
 <li>
 Lead SLA baselining, AHT optimization, and KPI tracking to meet and exceed operational targets.
 </li>
 </ul>
 
 
 
 
 
 Project Leadership &amp; Delivery
 
 
 <ul>
 <li>
 Prioritize, scope, and execute high-impact improvement projects, ensuring delivery within budget, timelines, and defined benefits.
 </li>
 <li>
 Lead cross-functional teams to map current processes, identify gaps, and implement improvement roadmaps.
 </li>
 <li>
 Conduct root cause analysis (RCA) and problem-solving to address performance bottlenecks.
 </li>
 </ul>
 
 
 
 
 
 Stakeholder Collaboration &amp; Change Management
 
 
 <ul>
 <li>
 Build and maintain relationships across functions to identify improvement opportunities and implement measurement systems.
 </li>
 <li>
 Partner with IT to align on current and future technology needs for process optimization.
 </li>
 <li>
 Drive change management initiatives to embed a culture of continuous improvement and operational excellence.
 </li>
 <li>
 Coach and mentor stakeholders at all levels to adopt Lean principles and best practices.
 </li>
 </ul>
 
 
 
 
 
 Performance Measurement &amp; Governance
 
 
 <ul>
 <li>
 Define and monitor Key Performance Indicators (KPIs) to measure process efficiency and project impact.
 </li>
 <li>
 Establish governance frameworks to sustain improvements and track benefit realization.
 </li>
 <li>
 Collaborate with leadership to ensure strategic alignment and delivery of organizational goals.
 </li>
 </ul>
 
 
 
 
 
 
 Requirements:
 
 
 
 
 
 Education
 
 : Bachelor&rsquo;s Degree required; MBA preferred.
 
 
 
 Certification
 
 : Certified Six Sigma Black Belt (mandatory; Green Belt acceptable with significant Black Belt project experience).
 
 
 
 Experience
 
 :
 
 <ul>
 <li>
 Minimum 8 years&rsquo; experience in Service Excellence, Quality, or Process Improvement roles, with at least 5 years in US/UK Insurance operations.
 </li>
 <li>
 Proven expertise in project management, Six Sigma/Lean initiatives, process transformation, automation, P&amp;L analysis, and continuous improvement.
 </li>
 <li>
 Technical Skills: Minitab, MS Excel, MS PowerPoint; experience in analytics and statistical problem-solving.
 </li>
 </ul>
 
 
 Soft Skills:
 
 
 <ul>
 <li>
 Strong quantitative and analytical problem-solving ability.
 </li>
 <li>
 Ability to influence without authority and inspire cross-functional teams.
 </li>
 </ul>
 
 
</div>

Process Excellence Manager

Amazon

<div>
 
 Description
 
 
 
 <ul>
 <li>
 You are capable of managing a team where the problem, opportunity, and strategy are defined.
 </li>
 <li>
 You are responsible for goals in an area where the strategy is already defined.
 </li>
 <li>
 You use your subject matter expertise and knowledge to decide which actions to take, who will take them on, and in what priority order to meet short-term goals. You may need coaching on management skills
 </li>
 <li>
 You provide tactical management; however, you are learning to be strategic. You are a tactical manager; ensuring each individual on your team has the right level of support to meet your operational and development objectives.
 </li>
 <li>
 You attract and hire bar raising talent who bring needed skills and expertise to the team.
 </li>
 <li>
 You are responsible for the day-to-day delivery of the team as well as the management of the employees that report to you. You set the example for LPs.
 </li>
 <li>
 You effectively communicate your team&rsquo;s mission, vision, and priorities and help your reports see how their work contributes to organization goals and makes a positive difference for your customers. You hold regular team meetings to facilitate these conversations and proactively offer a forum for open discussion.
 </li>
 <li>
 You establish and own customized onboarding plans for new members of your team that help them learn the programs/products/tech, processes, and expectations in their role through rapid exposure and skill growth and development.
 </li>
 <li>
 You understand the skills, strengths, and opportunities on your team.
 </li>
 <li>
 You facilitate career growth conversations to recognize strengths, provide constructive feedback on opportunity areas, and align individual goals and work assigned to areas of interest. You identify mentors and supportive stakeholders to partner with your employees based on shared areas of interest.
 </li>
 <li>
 You lead your team to deliver results.
 </li>
 <li>
 You establish the right team structure to respond to customer needs and business goals as well as operational/developmental objectives.
 </li>
 <li>
 You identify risks and bring them to the attention of your manager, customers, or stakeholders with plans for mitigation before they become roadblocks. You know when to escalate.
 </li>
 <li>
 You lead your team to deliver results and manage difficult problems, mitigate risks, and decide if you can handle or need to escalate.
 </li>
 <li>
 You are able to reach consensus on approach to meet business needs.
 </li>
 <li>
 You make sure your team(s) are operating properly, meeting SLAs, and delivering results by driving the right customer outcomes.
 </li>
 <li>
 You audit employee work to make sure results are high quality.
 </li>
 <li>
 You manage difficult problems/efforts, identify and mitigate immediate risks before they become roadblocks and decide if you can handle or need to escalate. You make trade-offs: time vs. quality vs. resources.
 </li>
 <li>
 You genuinely recognize success by giving credit to all employees who contributed.
 </li>
 <li>
 You drive constructive discussions and dive deeply into the details. You seek diverse points of view and integrate that feedback into your decisions. You provide guidance, resources, and processes to help your team think and implement org-wide.
 </li>
 <li>
 You actively manage your team&rsquo;s commitments, recognizing that their ability to meet every expectation will at times be constrained.
 </li>
 <li>
 You are able to lead a team of employees tasked with building, implementing, and managing difficult problems/solutions.
 </li>
 <li>
 Your team has contributed to building, implementing, and managing a solution.
 </li>
 <li>
 You dive into details, ask the right questions, and drive the right customer outcomes.
 </li>
 <li>
 You have a solid understanding of the design approaches and technologies/products/policies/processes/mechanisms utilized in your team.
 </li>
 <li>
 You prioritize and are responsible for root cause resolution, enhancements, automated testing, and other projects that improve the customer experience(s), quality, and the team environment.
 </li>
 <li>
 You identify and optimize workflows and best practices for operational excellence.
 </li>
 <li>
 You prioritize root cause resolution, process improvements, and operational excellence. You partner with teams to improve mechanisms and drive enhancements.
 </li>
 <li>
 You seek and/or support representation and equity for marginalized voices within organizational systems, assessing barriers to authentic contribution or participation.
 </li>
 <li>
 You demonstrate a willingness to challenge the status quo.
 
 
 </li>
 </ul>
 Key job responsibilities
 
 
 <ul>
 <li>
 You lead your team to deliver results.
 </li>
 <li>
 You establish the right team structure to respond to customer needs and business goals as well as operational/developmental objectives.
 </li>
 <li>
 You identify risks and bring them to the attention of your manager, customers, or stakeholders with plans for mitigation before they become roadblocks. You know when to escalate.
 </li>
 <li>
 You lead your team to deliver results and manage difficult problems, mitigate risks, and decide if you can handle or need to escalate.
 </li>
 <li>
 You are able to reach consensus on approach to meet business needs.
 </li>
 <li>
 You make sure your team(s) are operating properly, meeting SLAs, and delivering results by driving the right customer outcomes.
 </li>
 <li>
 You audit employee work to make sure results are high quality.
 </li>
 <li>
 You manage difficult problems/efforts, identify and mitigate immediate risks before they become roadblocks and decide if you can handle or need to escalate. You make trade-offs: time vs. quality vs. resources.
 </li>
 <li>
 You genuinely recognize success by giving credit to all employees who contributed.
 </li>
 <li>
 You drive constructive discussions and dive deeply into the details. You seek diverse points of view and integrate that feedback into your decisions. You provide guidance, resources, and processes to help your team think and implement org-wide.
 </li>
 <li>
 You actively manage your team&rsquo;s commitments, recognizing that their ability to meet every expectation will at times be constrained.
 
 
 </li>
 </ul>
 
 About The Team
 
 
 
 Artificial General Intelligence Data Services (AGI DS) mission is to provide high-quality labelled data at high-speed and low-cost for machine learning (ML) technologies.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree or higher (Any Stream)
 </li>
 <li>
 Previous experience as an Operations, Project or Program Manager directly managing and developing Data Associates
 </li>
 <li>
 Experience in understanding performance metrics and developing them to measure progress against key performance indicators
 </li>
 <li>
 Proficiency verbal and written communication skills in English
 </li>
 <li>
 Experience with process improvement/quality control tools and methods
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 Master&rsquo;s Degree
 
 
 <ul>
 <li>
 Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues
 </li>
 <li>
 Excellent communication, strong organizational skills and very detail-oriented
 </li>
 <li>
 Leadership experience in coaching and performance management
 </li>
 <li>
 Experience in managing process and operational escalations
 </li>
 <li>
 Experience with aspects of speech and language technology
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ADCI HYD 16 SEZ
 
 
 Job ID: A3065047
</div>

Operations Manager, Ring

Golden Opportunities

<div>
 
 Job Description
 
 
 
 Sr Associate / Asst Manager - Quality Analyst - Noida
 
 
 We are seeking an experienced Quality Analyst to join our team in Noida. The ideal candidate will have a strong background in Quality Assurance, Quality Analysis, and Customer experience. The successful candidate will be responsible for ensuring the highest standards of quality in our Contact Centre Operations and will play a vital role in driving business growth and excellence.
 
 
 Location
 
 
 Noida
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Conduct call audits and quality checks to ensure adherence to quality standards
 </li>
 <li>
 Analyze call centre metrics and create reports to identify areas for improvement
 </li>
 <li>
 Develop and implement quality improvement plans to drive business excellence
 </li>
 <li>
 Collaborate with the team to ensure seamless day-to-day operations
 </li>
 <li>
 Identify trends and patterns in customer interactions to inform business decisions
 </li>
 <li>
 Develop and lead training programs to enhance customer experience
 </li>
 <li>
 Work closely with the management team to align quality objectives with business goals
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 3 to 15 years of experience in Quality Analyst
 </li>
 <li>
 Proven track record of delivering quality improvement initiatives
 </li>
 <li>
 Strong analytical and problem-solving skills
 </li>
 <li>
 Excellent communication and leadership skills
 </li>
 <li>
 High level of expertise in 7Qc tools for Quality Assurance and Quality Analysis
 </li>
 <li>
 Experience with call centre metrics and reporting
 </li>
 <li>
 Strong understanding of customer experience and its impact on business
 
 
 </li>
 </ul>
 
 Skills Required
 
 
 
 RoleSr Associate/ Asst Manager - Quality Analyst - Noida
 
 
 Industry TypeITES/BPO/KPO
 
 
 Functional Area
 
 
 Required Education Bachelor Degree
 
 
 Employment TypeFull Time, Permanent
 
 
 Key Skills
 
 
 <ul>
 <li>
 CALL AUDIT
 </li>
 <li>
 QUALITY CHECK
 </li>
 <li>
 CALL CENTER METRICS
 </li>
 <li>
 QUALITY ASSURANCE
 </li>
 <li>
 QUALITY ANALYST
 </li>
 <li>
 QUALITY ANALYST - CONTACT CENTER OPERATIONS
 </li>
 <li>
 QUALITY ANALYST
 </li>
 <li>
 CUSTOMER EXPERIENCE
 </li>
 <li>
 REPORTING
 
 
 </li>
 </ul>
 Other Information
 
 
 Job CodeGO/JC/1010/2025
 
 
 Recruiter NameSubashini
</div>

Sr Associate/ Asst Manager - Quality Analyst - Noida - GO/JC/1010/2025

Streamliners Management Consulting

<div>
 
 
 Role: Operations Consultant
 
 
 
 
 
 
 
 Who We Are:
 
 
 
 Streamliners is a management consulting firm specialized in rapid efficiency improvements, operational excellence, and fast turnaround. We help manufacturers and private equity owned portfolio companies in North America and Europe solve complex operational challenges to maximize profit margins and gain competitive advantage. At our core, we are doers. We work closely with clients in various industries to execute the steps required to achieve performance improvements.
 
 
 
 
 
 
 Who You Are:
 
 
 
 A experienced and self-directed problem solver. A change management champion. You not only work well with others, but also can operate autonomously with little direction. You go the extra mile, and your entrepreneurial drive and intellectual curiosity have helped you garner a track-record of achievement.
 
 
 
 
 
 You should feel second nature conducting &amp; leading the following analysis:
 
 <ul>
 <li>
 Process Capacity &amp; Utilization Modeling
 </li>
 <li>
 Bottleneck Analysis
 </li>
 <li>
 Waste Reduction
 </li>
 <li>
 Warehouse Restructuring
 </li>
 <li>
 KPI Creation
 </li>
 <li>
 Root Cause Analysis
 </li>
 <li>
 Workforce Analysis
 </li>
 </ul>
 
 
 
 
 
 The Role:
 
 
 
 You will work alongside other consultants and clients, typically on site, to deliver transformation objectives. You will have ownership of workstreams and be responsible for executing effective improvement plans within operations, ranging from shop floor improvements to fundamental changes in work processes and information and material flows. You&rsquo;ll also serve clients in a project manager capacity for turnarounds, transformations, and expansions.
 
 
 
 
 
 
 Duties / Responsibilities:
 
 
 <ul>
 <li>
 Serve as project leader for project workstreams, transformations, and turnarounds
 </li>
 <li>
 Problem-solve technical manufacturing issues using structured methodologies
 </li>
 <li>
 Use facts and data to prioritize improvement opportunities
 </li>
 <li>
 You will adopt a process-oriented approach to solving problems and will break a large complex problem into a series of smaller, more manageable modules.
 </li>
 <li>
 Drive change and improvements to the overall execution of client operations
 </li>
 <li>
 Transform manufacturing processes for better productivity and efficiency
 </li>
 <li>
 Conduct due diligence, benchmarking, best practice, and other assessment studies
 </li>
 <li>
 Recommend actions and help clients implement them
 </li>
 <li>
 Manage and deliver the highest quality client work
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 4+ years of experience in a high-performance manufacturing environment
 </li>
 <li>
 3+ years leadership and management experience
 </li>
 <li>
 Bachelor&rsquo;s degree (Master&rsquo;s preferred) in STEM (Science, Technology, Engineering and Mathematics), Operations, or Business
 </li>
 <li>
 Strong functional knowledge in one or more of the following: discrete manufacturing, project management, process automation, continuous improvement
 </li>
 <li>
 Ability to work effectively and collaboratively with people at all levels in an organization
 </li>
 <li>
 Strong communication and organizational skills
 </li>
 <li>
 
 Willingness to travel to US and Europe 2 or 3 months in year
 
 </li>
 </ul>
 
 
 
 
 
 Preferred:
 
 
 <ul>
 <li>
 Background in Lean Six Sigma (Black Belt is a plus) and methodologies including but not limited to Kaizen methods, JIT, Kanban, SMED, 5S, Poka Yoke, Visual Workplace, and VSM
 </li>
 <li>
 Experience in management consulting, large-scale change management, or turnaround and restructurings
 </li>
 <li>
 Direct operating experience with P&amp;L accountability
 </li>
 <li>
 International work experience
 </li>
 </ul>
 
 Please send your updated resume to
 
 mrudula.arumilli@streamliners.us
 
 only if you have experience working with consulting firms
 
 
 
</div>

Operational Consultant

<div>
 
 Description
 
 
 
 Do you want to revolutionize how millions of Amazonians worldwide receive HR support? Are you passionate about building intelligent, AI-powered solutions that transform employee experiences? Do you want to work on a platform that combines AWS services with generative AI to deliver personalized, efficient HR support at Amazon scale? If so, we invite you to join the Employee Services Technology team within Amazon's People eXperience &amp; Technology (PXT) organization.
 
 
 
 In This Role You Will
 
 
 
 <ul>
 <li>
 Lead the architectural design and development of critical platform features, ensuring solutions are highly scalable, maintainable, and align with AWS best practices
 </li>
 <li>
 Drive technical excellence through mentorship of junior engineers and establishment of coding standards, design patterns, and engineering best practices
 </li>
 <li>
 Architect and implement AI powered solutions leveraging AWS services to enable predictive support capabilities and automated workflow orchestration
 </li>
 <li>
 Design and build robust integration patterns between multiple HR systems while ensuring data security and compliance
 </li>
 <li>
 Partner with product and business stakeholders to translate complex requirements into elegant technical solutions
 </li>
 <li>
 Lead cross-team technical initiatives and drive consensus on architectural decisions
 </li>
 <li>
 Champion operational excellence through monitoring, alerting, and continuous improvement of system reliability
 
 
 </li>
 </ul>
 Our mission is to transform how HR support works at Amazon by:
 
 
 <ul>
 <li>
 Delivering swift, accurate, and personalized support through an AI-enhanced unified platform
 </li>
 <li>
 Building intelligent systems that anticipate employee needs and proactively surface solutions
 </li>
 <li>
 Creating seamless experiences that connect service teams across Amazon's HR support ecosystem
 </li>
 <li>
 Developing scalable solutions that optimize workforce management and operational efficiency
 
 
 </li>
 </ul>
 Key job responsibilities
 
 
 Key job responsibilities
 
 
 You will also partner with SDE-IIIs and Principal Engineers in the organization to drive execution of our 3-year architecture plans (3YAP) for the technology as well as drive tradeoff decisions balancing long term vision with delivering immediate impact to our customers. You will be a mentor for SDE-Is in the team, coaching your peers on engineering excellence and leadership principles and partner with SDMs and PMs to deliver team level goals. Lastly, you will also get an opportunity to be mentored by other Sr. engineers in the team and learn from Principal Engineers while working on the goals.
 
 
 A day in the life
 
 
 A day in the life
 
 
 <ul>
 <li>
 Write maintainable, well-structured, and testable code to advance your in-flight project and submit a code review to the team
 </li>
 <li>
 Design a system to solve an Amazon scale problem and present a design document to the team to build consensus on your recommended approach
 </li>
 <li>
 Attend a team-level operations review meeting to understand system health and identify actions we need to take to keep the system available for our clients
 </li>
 <li>
 Meet with a customer to understand the problems they are facing, brainstorm solutions, and discuss with your management to affect team priorities
 </li>
 <li>
 Review a teammate's code change and raise the bar on team code quality by providing insightful comments
 </li>
 <li>
 Research new technologies that could help simplify your team's system and draft a message to the team with your findings
 </li>
 <li>
 Root cause and resolve a trouble ticket filed by a customer of your system
 </li>
 <li>
 Attend a one to one meeting with your manager to receive support on your work and discuss career development
 
 
 </li>
 </ul>
 
 About The Team
 
 
 
 We are part of Amazon's People eXperience &amp; Technology (PXT) organization, focused on building and evolving the Unified Service Console (USC) - a transformative platform that revolutionizes how HR support is delivered to Amazonians worldwide. Our team is at the forefront of developing solutions that combine AI-powered employee relationship management with streamlined workflows.
 
 
 Our mission is to empower People Services teams to provide swift, accurate, and personalized support while reducing manual effort and improving operational efficiency. We're currently engaged in exciting initiatives including implementing Gen AI solutions, and building innovative features to enhance the employee support experience.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 3+ years of non-internship professional software development experience
 </li>
 <li>
 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
 </li>
 <li>
 Experience programming with at least one software programming language
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
 </li>
 <li>
 Bachelor's degree in computer science or equivalent
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ADCI HYD 13 SEZ
 
 
 Job ID: A3057172
</div>

Software Development Engineer

<div>
 
 Description
 
 
 
 At Amazon, our HR Regional Partners are known for their knowledge of HR policies, processes and tools. They act as the front-line consultants to the business supporting managers in creating a positive employee experience and offering the best HR advice on people matters. They operate independently and are seen as subject matter experts, having deep knowledge in local programs, processes, and policies. They offer strong, credible and compelling advice to business leaders on how to manage their team. They are committed to collaboration with multiple HR Business Partners and HR Centers of Excellence like Benefits, Compensation and Employee Relations who support our employees in across the region.
 
 
 Key job responsibilities
 
 
 Managers collaborate with the HR Regional Partners (HRP) to support sensitive and often complex employee issues including disciplinary, performance improvement and grievance processes. These channels can include 1:1s, multiple stakeholder meetings, as well as scalable learning formats to educate Managers on relevant people matters. The HRP acts as an influential partner in helping managers with talent and performance management processes, people development, HR policies and implementation of organizational changes. Thanks to their front-line visibility across businesses, HR Regional Partners are in a position to spot trends, identify emerging needs and address them in collaboration with the appropriate business and HR stakeholders.
 
 
 <ul>
 <li>
 Performance Management: Work with people managers through performance management cases. Analyze data and trends on Employee Relations and performance management, in order to provide input to the business strategy with the relevant HR Business Partner to prevent the recurrence of known issues.
 </li>
 <li>
 Employee Relations: Support relevant ER processes, including disciplinary &amp; performance improvement programs. Consult managers on people matters that require in depth knowledge of policies, procedures and local legislation, across multiple countries. Manage ER cases, in coordination with the Employee Relations and Legal Teams.
 </li>
 <li>
 HR General: Act as stewards of the employee experience and Amazon&rsquo;s culture. Act as subject matter expert for people tools, processes, programs or projects. Design and deliver Manager Education initiatives to further drive collective education and manager effectiveness. Analyze data and observations across the organization, highlighting trends and recommending/driving solutions, as appropriate.
 </li>
 <li>
 Change Management: Manage employees&rsquo; programs and support managers and HR leaders to drive improvements in employee experience. Provide support to HR Business Partners and the business on change initiatives
 
 
 </li>
 </ul>
 This role is performed through an innovative customer relationship Management tool, which enables this team to be uniquely positioned to identify trending issues and themes through data and inform consequent decisions and initiatives. The HRP team&rsquo;s role is also to identify process improvement opportunities and standardize best practices due to our extensive insights across business lines.
 
 
 
 Basic Qualifications
 
 
 
 Bachelor's degree in Human Resources or related field
 
 
 <ul>
 <li>
 2+ years&rsquo; relevant experience in the areas of HR Partnering
 </li>
 <li>
 Strong HR acumen, including strong problem-solving skills, critical thinking and analysis
 </li>
 <li>
 Experience working in a highly matrixed organization.
 </li>
 <li>
 Ability to identify problems and drive appropriate solutions independently
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 Master's degree in Human Resources or related field
 
 
 <ul>
 <li>
 Proven track record of accomplishments in a dynamic environment, which is fast paced and customer driven
 </li>
 <li>
 Proven ability to prioritize, meet deadlines and make the best use of available resources
 </li>
 <li>
 Project management and the ability to deliver, with a proven track record of influencing through data-driven recommendations
 </li>
 <li>
 Coaching and consulting skills; Ability to work with and influence multiple stakeholders
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Amazon Dev Center India - Hyderabad - A85
 
 
 Job ID: A3055982
</div>

HR Partner, APACMEA Corporate & Stores, WWAS & G&A HRP

Randstad Enterprise

<div>
 
 
 Designation : Procurement Manager Role
 
 
 
 
 Location : Hyderabad - 2/ 3 days office
 
 
 
 
 Shift -: General Shift
 
 
 
 
 Experience : 8+ years relevant to Services Procurement role and ( minimum 3+ years in managerial role )
 
 
 
 
 
 
 job context and purpose
 
 
 
 
 
 Randstad Enterprise (RE) wishes to become the undisputed market leader in services procurement/SOW management. To support this ambition RE has invested in a Global Services Procurement Center of Excellence (COE) and created a new and innovative SOW Management Framework called Services Procurement 360 (SP360).
 
 
 
 
 
 The Services Procurement (SOW Management) Specialist assists the client&rsquo;s SOW business owners with sourcing, contracting, managing, and remittance processing of services contracts. You will partner with the client&rsquo;s SOW business owners to lead Request for Proposals (RFPs) and negotiation events on their behalf, and provide project oversight with regard to supplier invoice administration and settlement. You will work with RE&rsquo;s client facing team(s) to service clients in a high-quality, cost-effective manner.
 
 
 
 
 
 You may be dedicated to a single services procurement/SOW management program, or you may support multiple clients and work locations. You will support a variety of services spend categories.
 
 
 Given the importance and specialist nature of your remit you will have a dual reporting line. Organizationally you will report into the Global Services Procurement Practice but from a day-to-day perspective you will report into client operational leadership. This dual reporting model will ensure that client programs benefit from, and adhere to, the best practices defined by RSR&rsquo;s services procurement center of excellence as well as ensuring that they receive a seamless operational experience
 
 
 
 
 
 key performance indicators
 
 
 ● To be reviewed frequently with Operational Leadership
 
 
 
 
 
 key stakeholders
 
 
 ● Client procurement stakeholders
 
 
 ● Operational delivery leaders
 
 
 ● Suppliers
 
 
 
 
 
 
 
 
 your responsibilities
 
 
 
 
 
 As the Services Procurement (SOW Management) Specialist manager you will:
 
 
 ● Develop partnering relationships with the client&rsquo;s SOW business owner community and become well versed in the historical and projected buying needs of the departments supported by the MSP team.
 
 
 ● Act as a sourcing agent, mediator, negotiator, and SOW author on behalf of the client&rsquo;s SOW business owners project buyer&rsquo;s behalf to support the client&rsquo;s competitive bidding process(es). You will operate as an extension of the clients procurement team and be fully aligned to their prevailing category and supplier strategies.
 
 
 ● Process all procurement requisition activity through the use of a Vendor Management System (VMS) and any related procurement technologies which may be specific to an individual client program.
 
 
 ● Develop appropriate competency knowledge of the program&rsquo;s SOW services supplier community to assist with sourcing recommendations.
 
 
 ● Perform analysis to include cost savings reporting and other quality or efficiency data to help improve operational processes.
 
 
 
 
 
 ● Evaluate SOW agreement terms for best practice quality, conformity and compliance against client required contractual language and agreement structure; escalate deviations for client approvals / decision making.
 
 
 ● Provide program related Standard Operating Procedures (SOP) training and updates to supplier and client SOW business owners on a regular basis to ensure understanding and compliance.
 
 
 ● Communicate program procedural changes and updates to program suppliers and client users in a timely manner.
 
 
 ● Confirm suppliers appropriately manage their employee on-boarding, employee relations issues, and off-boarding activities.
 
 
 ● Provide and analyze standard program reporting to the client&rsquo;s SOW business owners, procurement professionals and program stakeholders, to include the support of ad hoc report requests as required.
 
 
 ● Establish and maintain a proactive, positive working relationship with SOW business owners through regular phone and in-person contact (site visits may be occasionally required) within assigned market area / service category.
 
 
 ● Support the Operational Leadership of RE&rsquo;s MSP programs in ensuring financial goals and objectives are met or exceeded as well as full compliance on all Randstad policies and procedures. ● Participate in special projects and performs other duties as assigned.
 
 
 
 
 
 
 
 
 job requirements education
 
 
 ● University/Postgraduate or equivalent professional &amp; intellectual ability.
 
 
 ● Demonstrable procurement/commercial experience and a career track record measured by customer satisfaction, increased responsibilities, and working relationships with colleagues and management.
 
 
 
 
 
 experience
 
 
 ● Skilled in communicating effectively verbally and in writing, both in one-on-one and in group presentation settings with various levels of professionals both internal and external.
 
 
 ● Ability to establish and maintain effective working relationships.
 
 
 ● Ability to represent the organization professionally and effectively as required.
 
 
 ● Ability to perform accurately in a detailed environment while being able to effectively prioritize, organize and perform multiple work assignments simultaneously.
 
 
 ● Ability to self-manage workload, set target dates, meet deadlines, follow processes, and develop and implement project road maps to achieve optimum results.
 
 
 ● Ability to demonstrate high-level customer service to internal and external clients.
 
 
 ● Ability to effectively influence others at various levels within the organization and who represents clients.
 
 
 ● Ability to negotiate pricing and delivery terms with services supplier firms.
 
 
 ● Knowledge of and the ability to utilize best practices in purchasing, procurement, and client negotiation.
 
 
 ● Knowledge of and the ability to effectively utilize accounts payable, purchase order, and Vendor Management Systems and tools.
 
 
 ● Proficient with Microsoft Office products, including Word, Excel, PowerPoint, and Outlook.
 
 
 
 
 
 
 
 
 knowledge
 
 
 ● Affinity with different HR/staffing/talent models.
 
 
 ● Digital fluency with Google or Microsoft platforms e.g. sheets, excel, slides etc
 
 
 
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Procurement Manager

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