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mi product manager - vois

product development associate technologist

MC Ledger

<div>Company Description 
mazeed is a UAE-based financial management platform offering a hybrid model of SaaS + Finance-as-a-Service (FaaS) to support SMEs with smart accounting, taxation, and CFO advisory tools. We&rsquo;re building a modern, scalable, and automation-first product experience &mdash; powered by both software and expert services. 
Job Description 
Job Purpose:
Your work will directly impact product usability, platform reliability, internal operational efficiency, and mazeed&rsquo;s ability to scale thousands of customers. Your success is defined by moving the product forward, strengthening the business, and making the overall experience measurably better for customers and internal teams.
Responsibilities:
You will contribute across the stack using strong software engineering fundamentals, system design skills, and modern development practices.<ul><li>
Build end-to-end product features across UI, APIs, and ERP/business logic</li><li>
Translate product specs and Figma designs into clean, maintainable implementations</li><li>
Design scalable, modular, and reliable architectures using modern design principles</li><li>
Develop backend services and workflows following clean system design practices</li><li>
Extend ERP modules using Frappe/ERPNext (DocTypes, validations, workflows, jobs)</li><li>
Ensure data accuracy, performance, and consistency across multi-tenant systems</li><li>
Integrate the SaaS frontend, serverless backend, and ERP layer into cohesive experiences</li><li>
Implement robust error handling, logging, observability, and reliability patterns</li><li>
Use AI tools (Claude, Copilot, etc.) to accelerate development, testing, refactoring, and documentation</li><li>
Participate in code reviews, architectural discussions, and cross-functional collaboration</li><li>
Improve engineering standards, automation, and internal development workflows</li></ul>
You will play a central role in building the mazeed platform across:<ul><li>
Customer-facing SaaS (web application)</li><li>
Backend services powering authentication, billing, workflows, and automation</li><li>
ERP/business logic using Frappe &amp; ERPNext for core financial modules</li></ul> 

Qualifications 
We value problem solvers who can understand a challenge, explore alternatives, and choose the most efficient, scalable solution. Strong fundamentals matter far more than specific tools.<ul><li>
Solid grasp of data structures, algorithms, and complexity</li><li>
Strong understanding of software design principles (modularity, clean abstractions, separation of concerns)</li><li>
Ability to design scalable APIs, asynchronous workflows, and robust service boundaries</li><li>
Understanding of multi-tenant SaaS architecture, security, and access control</li><li>
Experience with relational and non-relational data modeling</li><li>
Familiarity with testing principles (unit, integration, automation)</li><li>
Knowledge of modern architectural patterns:</li><li>
Event-driven and message-based systems</li><li>
Serverless-first architecture</li><li>
Layered/clean/hexagonal designs</li><li>
Background processing and distributed workflows</li><li>
Strong debugging, optimization, and refactoring skills</li><li>
Ability to move comfortably across UI, backend, and ERP/business logic layers</li><li>
Comfort using AI-powered development tools to accelerate delivery and improve quality</li></ul>
Above all, we value engineers who analyze problems deeply, experiment with options, and apply the simplest, most effective solution &mdash; not necessarily the most complex one.
Requirements:<ul><li>
BSc. in CS, Engineering</li><li>
Advanced English communication command (written/spoken)</li><li>
5 years of professional software engineering experience, including end‑to‑end feature delivery across UI, APIs, and data layers.</li><li>
Proven full‑stack capability: comfortable moving between frontend, backend, and ERP/business logic in the same sprint.</li></ul>
Tools &amp; Frameworks (Nice to Have / Plus): Not required &mdash; you can learn these on the job. Familiarity is a plus.
Frontend<ul><li>
React, Next.js, TypeScript</li><li>
Component libraries (Tailwind, MUI, Chakra UI)</li><li>
State management (Redux, Zustand, React Query)</li></ul>
Backend<ul><li>
Node.js or Python</li><li>
AWS Serverless stack (Lambda, API Gateway, DynamoDB, SQS, EventBridge, S3)</li></ul>
ERP &amp; Business Logic<ul><li>
Frappe/ERPNext experience is strongly recommended</li><li>
DocTypes, workflows, server scripts, background jobs</li></ul>
Domain Knowledge<ul><li>
Accounting, taxation, invoicing, inventory, or financial workflows</li><li>
Payment gateways and authentication</li><li>
B2B SaaS products</li></ul> 

Additional Information 
KPI and success indicators:
Your work translates directly into business value, improving customer experience, operational efficiency, and the scalability of mazeed&rsquo;s financial platform.<ul><li>
Features are delivered end-to-end with clarity and speed, reducing time-to-value for customers</li><li>
The platform becomes more stable, scalable, and cost-efficient, supporting growth across thousands of SMEs</li><li>
ERP workflows are accurate, reliable, and aligned with real financial operations &mdash; reducing manual effort for internal teams</li><li>
The product feels faster, more intuitive, and more polished, improving customer satisfaction and retention</li><li>
AI-powered development accelerates delivery, increases code quality, and frees up time for higher-value problem solving</li><li>
Collaboration with Product, Design, and Finance Operations becomes smoother, reducing misalignment and rework</li><li>
Internal feedback loops shorten, and post-release issues drop significantly, improving operational efficiency</li></ul></div>

Full-Stack Engineer (Mid-level)

mazeed

<div>
 
 Company Description
 
 
 
 mazeed is a UAE-based financial management platform offering a hybrid model of SaaS + Finance-as-a-Service (FaaS) to support SMEs with smart accounting, taxation, and CFO advisory tools. We&rsquo;re building a modern, scalable, and automation-first product experience &mdash; powered by both software and expert services.
 
 
 
 Job Description
 
 
 
 
 Job Purpose:
 
 
 
 Your work will directly impact product usability, platform reliability, internal operational efficiency, and mazeed&rsquo;s ability to scale thousands of customers. Your success is defined by moving the product forward, strengthening the business, and making the overall experience measurably better for customers and internal teams.
 
 
 
 Responsibilities:
 
 
 
 You will contribute across the stack using strong software engineering fundamentals, system design skills, and modern development practices.
 
 
 <ul>
 <li>
 Build end-to-end product features across UI, APIs, and ERP/business logic
 </li>
 <li>
 Translate product specs and Figma designs into clean, maintainable implementations
 </li>
 <li>
 Design scalable, modular, and reliable architectures using modern design principles
 </li>
 <li>
 Develop backend services and workflows following clean system design practices
 </li>
 <li>
 Extend ERP modules using Frappe/ERPNext (DocTypes, validations, workflows, jobs)
 </li>
 <li>
 Ensure data accuracy, performance, and consistency across multi-tenant systems
 </li>
 <li>
 Integrate the SaaS frontend, serverless backend, and ERP layer into cohesive experiences
 </li>
 <li>
 Implement robust error handling, logging, observability, and reliability patterns
 </li>
 <li>
 Use AI tools (Claude, Copilot, etc.) to accelerate development, testing, refactoring, and documentation
 </li>
 <li>
 Participate in code reviews, architectural discussions, and cross-functional collaboration
 </li>
 <li>
 Improve engineering standards, automation, and internal development workflows
 
 
 </li>
 </ul>
 
 You will play a central role in building the mazeed platform across:
 
 
 
 <ul>
 <li>
 Customer-facing SaaS (web application)
 </li>
 <li>
 Backend services powering authentication, billing, workflows, and automation
 </li>
 <li>
 ERP/business logic using Frappe &amp; ERPNext for core financial modules
 
 
 </li>
 </ul>
 Qualifications
 
 
 We value problem solvers who can understand a challenge, explore alternatives, and choose the most efficient, scalable solution. Strong fundamentals matter far more than specific tools.
 
 
 <ul>
 <li>
 Solid grasp of data structures, algorithms, and complexity
 </li>
 <li>
 Strong understanding of software design principles (modularity, clean abstractions, separation of concerns)
 </li>
 <li>
 Ability to design scalable APIs, asynchronous workflows, and robust service boundaries
 </li>
 <li>
 Understanding of multi-tenant SaaS architecture, security, and access control
 </li>
 <li>
 Experience with relational and non-relational data modeling
 </li>
 <li>
 Familiarity with testing principles (unit, integration, automation)
 </li>
 <li>
 Knowledge of modern architectural patterns:
 </li>
 <li>
 Event-driven and message-based systems
 </li>
 <li>
 Serverless-first architecture
 </li>
 <li>
 Layered/clean/hexagonal designs
 </li>
 <li>
 Background processing and distributed workflows
 </li>
 <li>
 Strong debugging, optimization, and refactoring skills
 </li>
 <li>
 Ability to move comfortably across UI, backend, and ERP/business logic layers
 </li>
 <li>
 Comfort using AI-powered development tools to accelerate delivery and improve quality
 
 
 </li>
 </ul>
 Above all, we value engineers who analyze problems deeply, experiment with options, and apply the simplest, most effective solution &mdash; not necessarily the most complex one.
 
 
 
 Requirements:
 
 
 
 <ul>
 <li>
 BSc. in CS, Engineering
 </li>
 <li>
 Advanced English communication command (written/spoken)
 </li>
 <li>
 5 years of professional software engineering experience, including end‑to‑end feature delivery across UI, APIs, and data layers.
 </li>
 <li>
 Proven full‑stack capability: comfortable moving between frontend, backend, and ERP/business logic in the same sprint.
 
 
 </li>
 </ul>
 
 Tools &amp; Frameworks (Nice to Have / Plus):
 
 Not required &mdash; you can learn these on the job. Familiarity is a plus.
 
 
 
 Frontend
 
 
 
 <ul>
 <li>
 React, Next.js, TypeScript
 </li>
 <li>
 Component libraries (Tailwind, MUI, Chakra UI)
 </li>
 <li>
 State management (Redux, Zustand, React Query)
 
 
 </li>
 </ul>
 
 Backend
 
 
 
 <ul>
 <li>
 Node.js or Python
 </li>
 <li>
 AWS Serverless stack (Lambda, API Gateway, DynamoDB, SQS, EventBridge, S3)
 
 
 </li>
 </ul>
 
 ERP &amp; Business Logic
 
 
 
 <ul>
 <li>
 Frappe/ERPNext experience is strongly recommended
 </li>
 <li>
 DocTypes, workflows, server scripts, background jobs
 
 
 </li>
 </ul>
 
 Domain Knowledge
 
 
 
 <ul>
 <li>
 Accounting, taxation, invoicing, inventory, or financial workflows
 </li>
 <li>
 Payment gateways and authentication
 </li>
 <li>
 B2B SaaS products
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 KPI and success indicators:
 
 
 
 Your work translates directly into business value, improving customer experience, operational efficiency, and the scalability of mazeed&rsquo;s financial platform.
 
 
 <ul>
 <li>
 Features are delivered end-to-end with clarity and speed, reducing time-to-value for customers
 </li>
 <li>
 The platform becomes more stable, scalable, and cost-efficient, supporting growth across thousands of SMEs
 </li>
 <li>
 ERP workflows are accurate, reliable, and aligned with real financial operations &mdash; reducing manual effort for internal teams
 </li>
 <li>
 The product feels faster, more intuitive, and more polished, improving customer satisfaction and retention
 </li>
 <li>
 AI-powered development accelerates delivery, increases code quality, and frees up time for higher-value problem solving
 </li>
 <li>
 Collaboration with Product, Design, and Finance Operations becomes smoother, reducing misalignment and rework
 </li>
 <li>
 Internal feedback loops shorten, and post-release issues drop significantly, improving operational efficiency
 </li>
 </ul>
</div>

VOIS

<div>
 
 Who We Are
 
 
 
 VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation.
 
 
 As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
 
 
 We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
 
 
 #VOIS #BeUnrivalled #CreateTheFuture
 
 
 
 About This Role
 
 
 
 We are seeking a Management Information Product Lead to shape the roadmap for data products that deliver maximum value to Vodafone. The individual will partner closely with stakeholders to define clear business requirements, articulate benefits, and ensure successful product release and adoption. The role involves coordinating development activities with Data &amp; Analytics teams across onshore and offshore locations, supporting change management efforts, and helping evolve MI standards and governance across Vodafone Group and local markets.
 
 
 
 What You Will Do
 
 
 
 Drive the Data &amp; Analytics strategy within the stakeholder organisation, ensuring alignment with business priorities.
 
 
 Oversee the full product release lifecycle and champion adoption of Data &amp; Analytics products across stakeholder functions.
 
 
 Challenge, refine and validate requirements with stakeholders to ensure feasibility and maximum return on investment.
 
 
 Partner with delivery teams to ensure solutions meet agreed scope, quality measures and business expectations.
 
 
 Execute structured change management plans to drive engagement and effective usage of new data products.
 
 
 Prioritise new demand and ensure all pre-requisites are in place for successful delivery, influencing stakeholders to manage the pipeline effectively.
 
 
 Support governance processes for Management Information, including preparing change proposals and collecting feedback from local markets.
 
 
 Lead the design and refinement of KPI definitions used in MI reporting.
 
 
 
 Who You Are
 
 
 
 Experienced in financial reporting and capable of working across multiple stakeholder groups.
 
 
 Skilled at managing priorities within a complex environment and collaborating with senior-level stakeholders.
 
 
 Strong understanding of Data &amp; Analytics and technology-driven insights.
 
 
 Knowledgeable about finance processes and experienced in working with finance teams.
 
 
 Preferably familiar with Data &amp; Analytics functions within the telecommunications industry.
 
 
 An effective communicator able to influence and engage diverse stakeholder groups.
 
 
 Proficient in Data &amp; Analytics principles, data asset management platforms and product lifecycle management.
 
 
 Experienced in business analysis and product delivery for IT or data solutions.
 
 
 Familiar with Agile methodologies, ideally with experience in Agile or SAFe frameworks.
 
 
 Previously held roles as a Product Owner or Product Manager.
 
 
 Strong understanding of UI/UX principles and how they influence product adoption.
 
 
 Solid grasp of financial principles relevant to product planning and value realisation.
 
 
 
 Not a Perfect Fit?
 
 
 
 Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
 
 
 
 What&rsquo;s In It For You
 
 
 
 Opportunity to shape high-impact data products used across Group and local markets.
 
 
 Exposure to enterprise-wide processes across Finance, HR, Technology, Commercial and Vodafone Business.
 
 
 Collaboration with expert analytics teams across global and local environments.
 
 
 A role at the intersection of product management, analytics, strategy, governance and stakeholder influence.
 
 
 Development of advanced product leadership and change management skills.
 
 
 
 What Skills You Will Learn
 
 
 
 Mastery in data product lifecycle management and MI governance.
 
 
 Enhanced skills in KPI design, analytics strategy and data-driven decision-making.
 
 
 Stronger stakeholder influence and senior-level communication capabilities.
 
 
 Deepened expertise in Agile product management.
 
 
 Broader understanding of finance systems, enterprise reporting and telco-specific data environments.
 
 
 
 VOIS Equal Opportunity Employer Commitment
 
 
 
 Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
 
 
 
 Join Us
 
 
 
 At Vodafone, we&rsquo;re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
 
 
 We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
 
 
 With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
 
 
 
 Alert
 
 
 
 Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.
 
 
 #JDEnhancedByTARA
 
 
 
 Follow us on social media and #StayConnected
 
 
 
 <ul>
 <li>
 LinkedIn: https://www.linkedin.com/company/vois/
 </li>
 <li>
 Facebook: https://www.facebook.com/voisglobal
 </li>
 <li>
 Instagram: https://www.instagram.com/voisglobal/
 </li>
 <li>
 You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2
 </li>
 </ul>
</div>

MI Product Manager - VOIS

Linah Group

<div>Job Summary:
The Junior Supply Planner is responsible for supporting supply planning operations for co-manufactured products and new products launches, The role ensures product availability by maintaining optimal inventory levels, coordinating with internal teams, and monitoring the supply cycle to support business demand.
Key Responsibilities:
<ul><li>Manage and place Co-Man (co-manufacturer) orders on a regular basis.</li><li>
Prepare Co-Man orders according to Bill of Materials (BOM).</li><li>
Manage and monitor the full supply cycle for Co-Man orders.</li><li>
Work alongside the Marketing team to support New Product Development</li></ul>
(NPD) items.<ul><li>
Manage and maintain stock levels for all materials required for NPD/ Co-Man items.</li></ul> 
Requirements 
<ul><li>
Bachelor's degree in Supply Chain Management, Business Administration, or a related field.</li><li>
0-2 years of experience in Supply Planning or any related field.</li><li>
Internship experience in Supply Chain or Operations is a plus.</li><li>
Proficiency in Microsoft Excel
</li><li>Strong analytical thinking and problem-solving skills.</li><li>
Ability to work in a fast-paced environment and manage multiple tasks.</li></ul> 

Benefits 
<ul><li>
Medical insurance</li><li>
Social insurance</li></ul></div>

Junior Supply Planner

اورنچ مصر

<div>About the job Digital Healthcare Business Development Sr. Supervisor
<div>Purpose of the job

This Role focuses on accelerating the growth and adoption of Orange Egypt's digital healthcare portfolio&mdash;including not limited to HMIS, HIS, Telemedicine, Insurance, and Health Information Exchange (HIE)&mdash;by securing new clients and building strategic partnerships across Egypt's healthcare ecosystem.

Duties and responsibilities
<ul>
<li>Craft and implement full-cycle sales plans targeting public/private hospitals, clinics, insurers, government health authorities, and pharmaceutical companies across Egypt</li>
<li>Manage complete sales process from lead generation through contract closure and post-sale support</li>
<li>Collaborate with presales, product, delivery, and marketing teams to customize solutions and ensure seamless client onboarding</li>
<li>Build relationships with C-level executives, IT directors, clinicians, and procurement teams</li>
<li>Own sales budget, forecasting, and reporting to meet revenue/growth targets</li>
<li>Maintain accurate pipeline of digital healthcare opportunities for reliable forecasting</li>
<li>Lead negotiations and stakeholder coordination to finalize strategic partnership agreements</li>
<li>Drive end-to-end sales aligned with Orange Egypt's business priorities</li>
<li>Monitor market trends and client needs to identify expansion opportunities and portfolio enhancements</li>
</ul>Job specification

<ul><li>Bachelor's degree in business, healthcare, technology, or related field (5&ndash;8 years relevant experience)</li>
<li>Minimum 5 years in sales, business development, account management, or HCIT solutions</li>
<li>Minimum 5 years proven track record handling government relationships/projects in healthcare or public sector</li>
<li>Demonstrated success in competitive digital health/software sales environments</li>
<li>Strong negotiation, consultative selling, and stakeholder management skills; fluent English required</li>
<li>Basic understanding of IT infrastructure (connectivity, hosting); software sales process knowledge advantageous</li>
</ul>Skills and abilities<ul>
<li>Degree in healthcare, IT, or equivalent; clinical background strongly preferred</li>
<li>4&ndash;7 years sales/business development experience, ideally in digital health/Medtech</li>
<li>Proven success navigating government procurement and delivering national-scale projects</li>
<li>Commercial acumen and software sales cycle familiarity highly valued</li>
<li>Excellent Arabic/English communication for diverse stakeholders</li>
<li>Strong time management, deadline-driven performance in fast-paced environments</li>
<li>Collaborative team player with continuous learning mindset</li></ul></div></div>

Digital Healthcare Business Development Sr. Supervisor

PepsiCo

<div>
 
 Overview
 
 
 
 To manage and grow customer accounts by ensuring timely delivery, and optimal product availability. This includes maintaining proper credit and cash collection, forecasting van loads to prevent stockouts, executing pricing and promotional guidelines, and achieving best-selling positions in stores. The role also involves analyzing past performance, monitoring stock levels, presenting tailored order suggestions, and capturing competitor activity to maximize sales and strengthen customer relationships.
 
 
 
 Responsibilities
 
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Review and understand sales development objectives
 </li>
 <li>
 Review routing schedule including any off-schedule visit
 </li>
 <li>
 Review previous delivery performances for scheduled customer (volumes sold, % returns, order fill rates)
 </li>
 <li>
 Review distribution center (DC) stock availability of top SKUs, innovation guidelines for new products and on-going promotions campaigns
 </li>
 <li>
 Review point of sales stock levels and out of stock in order to define a suggestion
 </li>
 <li>
 Present suggested order to the customer, discuss objectives and adjust order accordingly
 </li>
 <li>
 Obtain bestselling position in the account
 </li>
 <li>
 Capture competitor presence and store execution when requested
 </li>
 <li>
 Ensure pricing guidelines are fully executed
 </li>
 <li>
 Ensure proper Credit management and Cash Collection from Accounts as well as cash deposits
 </li>
 <li>
 Oversee Truck Loading Daily and forecast Van load needed to complete day without going out of stock
 </li>
 <li>
 Ensure MSL is sold to every account
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree is a must / مؤهل جامعي
 </li>
 <li>
 Experience in sales, preferably within the food and beverage industry / خبرة في المبيعات و خاصة شركات الصناعات الغذائية
 </li>
 <li>
 Basic computer literacy / المعرفة بالكمبيوتر
 
 
 </li>
 </ul>
 
 Capabilities &amp; Skills:
 
 
 
 <ul>
 <li>
 Ability to work effectively with people from diverse backgrounds/ القدرة على التعامل مع خلفيات متنوعة
 </li>
 <li>
 Strong analytical thinking skills, capable of identifying opportunities. / مهارات التفكير التحليلي الجيد و القدرة على تحديد الفرص
 </li>
 <li>
 Excellent communication skills. / مهارات التواصل الجيدة
 </li>
 <li>
 Strong leadership abilities / مهارات القيادة القوية
 </li>
 </ul>
</div>

Sales Account Executive- Maadi Unit

<div>Company Description 
mazeed is a UAE-based financial management platform offering a hybrid model of SaaS + Finance-as-a-Service (FaaS) to support SMEs with smart accounting, taxation, and CFO advisory tools. We&rsquo;re building a modern, scalable, and automation-first product experience &mdash; powered by both software and expert services. 
Job Description 
Job purpose:
The Customer Success Specialist manages a portfolio of financial services and SaaS clients, ensuring they gain maximum value from the company&rsquo;s products. 
The role focuses on driving product adoption, retention, renewals, and revenue growth through upselling and cross-selling. 
They act as the main point of contact and trusted advisor for customers. 
The position also collaborates with internal teams and channels customer feedback to improve products and overall customer experience.
Duties &amp; responsibilities:<ul><li>
Act as the primary point of contact for assigned accounts.</li><li>
Build strong, trust-based relationships with key stakeholders.</li><li>
Conduct regular business reviews and strategic check-ins.</li><li>
Understand customer goals and align solutions to their business objectives.</li><li>
Drive feature adoption and best-practice usage.</li><li>
Monitor customer health and proactively mitigate churn risks.</li><li>
Identify upselling and cross-selling opportunities.</li><li>
Support revenue expansion within existing accounts.</li><li>
Manage contract renewals and retention strategies.</li><li>
Address renewal risks early and implement action plans.</li><li>
Ensure customers continuously realize measurable value</li><li>
Follow up on customer tickets and ERP escalations.</li><li>
Coordinate with Product and Technical teams to ensure timely resolution.</li><li>
Monitor SLA adherence and maintain service quality standards.</li><li>
Collaborate closely with product, operations, and support teams to ensure seamless execution and alignment on client needs.</li><li>
Join the commercial team to identify client needs and deliver tailored product demos based on the industry and business model.</li><li>
Track CSAT/NPS and customer sentiment.</li><li>
Collect structured feedback and translate it into actionable insights.</li><li>
Contribute to improving processes and overall customer experience.</li></ul> 

Qualifications 
<ul><li>
2&ndash;3 years of experience in a customer-facing role, preferably within SaaS, technology, or software solutions.</li><li>
Proven ability to manage customer relationships, drive product adoption, and ensure customer satisfaction.</li><li>
Hands-on experience with renewals, retention strategies, upselling, and cross-selling, with a track record of meeting or exceeding retention or renewal KPIs.</li><li>
Familiarity with ERP platforms such as Odoo, SAP, Oracle, or Microsoft Dynamics is an advantage, along with understanding of ERP workflows, financial reporting, and data analysis.</li><li>
Experience using CRM tools (e.g., HubSpot, Salesforce, or similar) and analyzing customer data, usage metrics, and health scores to identify risks and growth opportunities.</li><li>
Strong communication and presentation skills, with the ability to work with both technical and financial stakeholders.</li><li>
Excellent analytical thinking, problem-solving abilities, attention to detail, and organizational skills.</li><li>
Customer-focused, proactive, and collaborative mindset, with resilience and a positive, approachable personality.</li><li>
Proficiency in Microsoft Excel and PowerPoint, and basic knowledge of data migration or ERP configuration is a plus.</li><li>
English proficiency at C1 level or above.</li></ul></div>

Customer Success Specialist

Explore 32+ Product development associate technologist in Giza Egypt this April. Find roles across top companies and apply now to boost your career.

32 product development associate technologist jobs In Giza Egypt

Full-Stack Engineer (Mid-level)

Full-Stack Engineer (Mid-level)

MI Product Manager - VOIS

Junior Supply Planner

Digital Healthcare Business Development Sr. Supervisor

Sales Account Executive- Maadi Unit

Customer Success Specialist