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product specialist (itil is a must) Jobs in Qatar

product specialist (itil is a must)

ai sales specialist, google cloud, gtm Jobs in Qatar

ai sales specialist, google cloud, gtm

availability & capacity manager (itil) for qatar Jobs in Qatar

availability & capacity manager (itil) for qatar

product specialist itil is a must

SITA

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 WELCOME TO SITA
 <br/>
 <br/>
 At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.
 <br/>
 <br/>
 You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a
 <strong>
  Great Place to Work
 </strong>
 &reg; by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.
 <br/>
 <br/>
 Are you ready to love your job?
 <br/>
 <br/>
 The adventure begins right here, with you, at SITA.
 <br/>
 <br/>
 <strong>
  About The Role &amp; Team
  <br/>
  <br/>
 </strong>
 The purpose of this job is to ensure customers maximize the value of products and services through effective onboarding, engagement, and adoption while driving process improvements and team success.
 <br/>
 <br/>
 <strong>
  As per our career framework, the title of the role in the contract will be "Specialist Product Adoption".
  <br/>
  <br/>
 </strong>
 <strong>
  What You Will Do
  <br/>
  <br/>
 </strong>
 <strong>
  Product Adoption
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Develop and implement strategies to increase product usage and ensure full adoption by customers.
  </li>
  <li>
   Monitor and analyze product adoption metrics such as feature usage, user engagement, retention, and time to value (TTV).
  </li>
  <li>
   Provide personalized product education to customers, showcasing new features and updates to maximize value.
  </li>
  <li>
   Identify under-engaged customers and implement targeted interventions, such as training and support, to boost engagement.
  </li>
  <li>
   Collaborate with customer success teams to align on customer goals and product strategies, and relay customer insights to PSOs and BUs.
  </li>
  <li>
   Collect customer feedback to identify challenges, improvement areas, and opportunities to upsell or cross-sell additional features or services.
  </li>
  <li>
   Support the Customer Operations Manager in re-engaging under-utilizing customers.
  </li>
  <li>
   Manage risks by identifying and addressing potential issues impacting product adoption.
  </li>
  <li>
   Act as a functional product SME, providing customers with setup and configuration support.
  </li>
  <li>
   Contribute to the creation of educational resources such as user guides, FAQs, and customer ROI insights.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Continuous Improvement
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensure consistency and quality of customer data in the CRM system while analyzing customer trends and feedback to identify potential issues and areas for improvement.
  </li>
  <li>
   Track customer engagement and satisfaction metrics to assess account health, identify at-risk customers, and support retention strategies.
  </li>
  <li>
   Collaborate with Customer Success Managers to implement initiatives and execute customer success plans that enhance satisfaction and retention.
  </li>
  <li>
   Prepare reports, documentation, and communication materials to provide insights on customer metrics, updates, and product changes.
  </li>
  <li>
   Identify and implement opportunities to improve internal processes and workflows while contributing to knowledge management resources like FAQs and training materials.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Data Steward
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Implement data governance policies defined by the Data Owner and ensure adherence to standards.
  </li>
  <li>
   Monitor data quality, consistency, and compliance on an ongoing basis.
  </li>
  <li>
   Act as a subject matter expert (SME) for data in their area, answering queries and guiding usage.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  <em>
   WHO YOU ARE:
   <br/>
   <br/>
  </em>
 </strong>
 <strong>
  Educational Background
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   A bachelor&rsquo;s degree in business, marketing, computer science, or a related field.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Certifications (Must Have)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   ITIL (Information Technology Infrastructure Library) certification minimum at Foundation level.
  </li>
  <li>
   2-4 years of experience in customer success, product adoption, or account management, preferably in SaaS, IT, or service industries.
  </li>
  <li>
   Proven track record of increasing product adoption and improving customer satisfaction through targeted interventions.
  </li>
  <li>
   2-4 years of experience analyzing customer data, tracking engagement metrics, and implementing process improvements to enhance the customer lifecycle.
  </li>
  <li>
   Experience with CRM systems and data analysis tools to identify trends and support retention strategies.
  </li>
  <li>
   Candidates.
  </li>
  <li>
   This role is only applicable for Qatar nationals or residents of Qatar.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Nice To Have
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Project Management certifications such as PMP or PRINCE2.
  </li>
  <li>
   Certifications in product adoption or continuous improvement methodologies (e.g., Lean Six Sigma).
  </li>
  <li>
   Additional relevant certifications in project management (e.g., PMP) or data analysis are a plus
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
 <br/>
 <br/>
 🏡
 <strong>
  Flex Week:
 </strong>
 Work from home up to 2 days/week (depending on your team's needs)
 <br/>
 <br/>
 ⏰
 <strong>
  Flex Day:
 </strong>
 Make your workday suit your life and plans.
 <br/>
 <br/>
 🌎
 <strong>
  Flex-Location:
 </strong>
 Take up to 30 days a year to work from any location in the world.
 <br/>
 <br/>
 🌿
 <strong>
  Employee Wellbeing:
 </strong>
 We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
 <br/>
 <br/>
 🚀
 <strong>
  Professional Development:
 </strong>
 Level up your skills with our training platforms, including LinkedIn Learning!
 <br/>
 <br/>
 🙌
 <strong>
  Competitive Benefits:
 </strong>
 Competitive benefits that make sense with both your local market and employment status.
 <br/>
 <br/>
 <em>
  SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
 </em>
</div>


Product Specialist (ITIL is a must)

SITA Switzerland Sarl

<div>Overview:
<h2 class="jobSectionHeader"><b>WELCOME TO SITA</b></h2><div></div><div><br>
At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.</div><div></div><div><br>
You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a <b>Great Place to Work</b>&reg; by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.</div><div></div><div><br>
Are you ready to love your job?</div><div></div><div><br>
The adventure begins right here, with you, at SITA.</div><div></div><p><b><i><br>
ABOUT THE ROLE &amp; TEAM</i></b></p><p></p><p><br>
The purpose of this job is to ensure customers maximize the value of products and services through effective onboarding, engagement, and adoption while driving process improvements and team success.</p><p></p><p><b><br>
As per our career framework, the title of the role in the contract will be &quot;Specialist Product Adoption&quot;.</b></p><div></div><div><b><i><br>
WHAT YOU WILL DO:</i></b></div><div></div><p><b><br>
Product Adoption
</b></p><ul><li>Develop and implement strategies to increase product usage and ensure full adoption by customers.</li><li>
Monitor and analyze product adoption metrics such as feature usage, user engagement, retention, and time to value (TTV).</li><li>
Provide personalized product education to customers, showcasing new features and updates to maximize value.</li><li>
Identify under-engaged customers and implement targeted interventions, such as training and support, to boost engagement.</li><li>
Collaborate with customer success teams to align on customer goals and product strategies, and relay customer insights to PSOs and BUs.</li><li>
Collect customer feedback to identify challenges, improvement areas, and opportunities to upsell or cross-sell additional features or services.</li><li>
Support the Customer Operations Manager in re-engaging under-utilizing customers.</li><li>
Manage risks by identifying and addressing potential issues impacting product adoption.</li><li>
Act as a functional product SME, providing customers with setup and configuration support.</li><li>
Contribute to the creation of educational resources such as user guides, FAQs, and customer ROI insights.</li></ul><p><b>
Continuous Improvement
</b></p><ul><li>Ensure consistency and quality of customer data in the CRM system while analyzing customer trends and feedback to identify potential issues and areas for improvement.</li><li>
Track customer engagement and satisfaction metrics to assess account health, identify at-risk customers, and support retention strategies.</li><li>
Collaborate with Customer Success Managers to implement initiatives and execute customer success plans that enhance satisfaction and retention.</li><li>
Prepare reports, documentation, and communication materials to provide insights on customer metrics, updates, and product changes.</li><li>
Identify and implement opportunities to improve internal processes and workflows while contributing to knowledge management resources like FAQs and training materials.</li></ul><p><b>
Data Steward
</b></p><ul><li>Implement data governance policies defined by the Data Owner and ensure adherence to standards.</li><li>
Monitor data quality, consistency, and compliance on an ongoing basis.</li><li>
Act as a subject matter expert (SME) for data in their area, answering queries and guiding usage.</li></ul>
Qualifications:
<h2 class="jobSectionHeader"><b><i>WHO YOU ARE:</i></b></h2><p><b>
Educational Background:</b></p><ul><li>
A bachelor&rsquo;s degree in business, marketing, computer science, or a related field.</li></ul><p><b>
Certifications (Must have)</b>:</p><ul><li>
ITIL (Information Technology Infrastructure Library) certification minimum at Foundation level.</li><li>
2-4 years of experience in customer success, product adoption, or account management, preferably in SaaS, IT, or service industries.</li><li>
Proven track record of increasing product adoption and improving customer satisfaction through targeted interventions.</li><li>
2-4 years of experience analyzing customer data, tracking engagement metrics, and implementing process improvements to enhance the customer lifecycle.</li><li>
Experience with CRM systems and data analysis tools to identify trends and support retention strategies.</li><li>
Candidates.</li><li><b>
This role is only applicable for Qatar nationals or residents of Qatar.</b></li></ul><h2 class="jobSectionHeader"><b><i>
NICE TO HAVE:</i></b></h2><ul><li>
Project Management certifications such as PMP or PRINCE2.</li><li>
Certifications in product adoption or continuous improvement methodologies (e.g., Lean Six Sigma).</li><li>
Additional relevant certifications in project management (e.g., PMP) or data analysis are a plus</li></ul><h2 class="jobSectionHeader"><b>
WHAT WE OFFER</b></h2><div></div><div><br>
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.</div><div></div><div><br>
 <b>Flex Week:</b> Work from home up to 2 days/week (depending on your team's needs)</div><div></div><ul><li><br>
<b>Flex Day:</b> Make your workday suit your life and plans.</li></ul><div></div><div><br>
 <b>Flex-Location:</b> Take up to 30 days a year to work from any location in the world.</div><div></div><div><br>
 <b>Employee Wellbeing:</b> We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.</div><div></div><div><br>
 <b>Professional Development:</b> Level up your skills with our training platforms, including LinkedIn Learning!</div><div></div><div><br>
 <b>Competitive Benefits:</b> Competitive benefits that make sense with both your local market and employment status.</div><div></div><div><i><br>
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.</i></div></div><div></div>

Cartafella Analytics

<p>We are looking for Availability &amp; Capacity Manager (ITIL processes) for Qatar location.</p><p>Onsite role</p><p>If you are available, please send your cv immediately.</p><p><b>Key Responsibilities</b></p><ul><li><b>Availability Management</b></li><li>Ensure IT services meet agreed availability targets and remain reliable for end users.</li><li>Monitor system uptime, performance, and resilience across applications and infrastructure.</li><li>Implement proactive measures to minimize downtime and service disruptions.</li><li><b>Capacity Management</b></li><li>Forecast demand and plan IT resources to meet business growth and user requirements.</li><li>Conduct capacity planning for applications, servers, storage, and networks.</li><li>Ensure scalability and performance optimization across environments.</li><li><b>Business Alignment</b></li><li>Translate user and business requirements into technical solutions.</li><li>Collaborate with Service Managers to ensure smooth delivery service.</li><li>Support Change and Release Management by validating environmental readiness.</li><li><b>Risk &amp; Compliance</b></li><li>Ensure environments comply with security, regulatory, and operational standards.</li><li>Identify risks related to capacity or availability and propose mitigation strategies.</li><li><b>Continuous Improvement</b></li><li>Provide regular reports on availability and capacity metrics.</li><li>Recommend improvements to enhance stability, efficiency, and user satisfaction.</li></ul><p><b>Required Skills &amp; Competencies</b></p><p>Strong knowledge of ITIL processes (Availability, Capacity, Change, Release Management).</p><ul><li>Deep understanding of IT infrastructure, applications, and environment dependencies.</li><li>Ability to translate business needs into technical requirements.</li><li>Excellent analytical, problem-solving, and coordination skills.</li><li>Familiarity with monitoring and performance management tools.</li></ul><p><b>Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field.</li><li>ITIL Foundation certification (intermediate ITIL modules preferred).</li></ul><p>10+ years of experience in environment, infrastructure, or application management</p><p>Job Type: Full-time</p><p>Pay: QAR20,000.00 - QAR23,000.00 per month</p><p>Work Location: Remote</p>

Availability & Capacity Manager (ITIL) for Qatar

Starlink Qatar

<div>
 📌 𝗗𝗲𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻:
 <br/>
 <br/>
 We are seeking a highly experienced Operations Manager to lead the end-to-end operations for our large-scale, mission-critical platform in Doha, Qatar. This strategic role is responsible for establishing and governing a robust operational framework based on ITIL and Site Reliability Engineering (SRE) principles to ensure high availability and service reliability. You will oversee 24x7 monitoring, incident management, security operations, and service continuity. The ideal candidate will lead cross-functional technical teams, manage vendor performance, and drive financial optimization through FinOps governance. This position requires a strong leader to manage the coexistence and migration between platform versions, ensuring business continuity and measurable improvements in customer satisfaction. Your expertise will be crucial in maintaining a secure, compliant, and highly resilient operational environment.
 <br/>
 <br/>
 ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
 <br/>
 <br/>
 🎯 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀:
 <br/>
 <br/>
 &rtrif; 15+ years in Operations leadership, managing large-scale, mission-critical platforms.
 <br/>
 <br/>
 &rtrif; Expertise in implementing and governing ITIL and Site Reliability Engineering (SRE) frameworks.
 <br/>
 <br/>
 &rtrif; Demonstrated experience managing 24x7 operations, major incident management, and on-call rotations.
 <br/>
 <br/>
 &rtrif; Strong proficiency in Security Operations (SecOps), including SIEM/SOC, vulnerability management, and patching.
 <br/>
 <br/>
 &rtrif; Hands-on experience with FinOps principles, cost optimization, and vendor performance management (SLAs/OLAs).
 <br/>
 <br/>
 &rtrif; Proven ability to lead Disaster Recovery (DR/BCP) initiatives, including planning, testing, and ensuring RTO/RPO compliance.
 <br/>
 <br/>
 &rtrif; Experience managing platform migrations in complex hybrid cloud environments (on-prem, private/public cloud).
 <br/>
 <br/>
 &rtrif; Skilled in observability tools for APM, logging, and monitoring (e.g., Azure Monitor, Splunk, Grafana).
 <br/>
 <br/>
 ✨ 𝗗𝗲𝘀𝗶𝗿𝗮𝗯𝗹𝗲𝘀:
 <br/>
 <br/>
 &rtrif; ITIL v4 Certification.
 <br/>
 <br/>
 &rtrif; Experience operating DataOps and MLOps pipelines.
 <br/>
 <br/>
 &rtrif; Master&rsquo;s degree in Computer Science, Information Technology, or a related field.
 <br/>
 <br/>
 &rtrif; Experience overseeing physical site dependencies (MEP, ELV, ICT).
 <br/>
 <br/>
 &rtrif; Familiarity with ServiceNow for enterprise-grade service management.
 <br/>
 <br/>
 ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
 <br/>
 <br/>
 🚀 𝗧𝗮𝗸𝗲 𝘁𝗵𝗲 𝗟𝗲𝗮𝗽 𝗧𝗼𝘄𝗮𝗿𝗱 𝗮𝗻 𝗘𝘅𝗰𝗶𝘁𝗶𝗻𝗴 𝗙𝘂𝘁𝘂𝗿𝗲 &ndash; 𝗔𝗽𝗽𝗹𝘆 𝗡𝗼𝘄! 🚀
</div>


Operations Manager

HOTLINE SERVICE GROUP

<p>Urgent Requirement &ndash; Marketing Specialist (Male)</p><p>A reputed translation services firm in Doha is seeking an enthusiastic and dynamic <b>Marketing Specialist</b> to join its growing team.</p><p>Requirements:</p><p><b>Fluency in English (Arabic language skills are an added advantage)</b></p><p><b>Strong communication, sales, and marketing abilities</b></p><p><b>Valid Qatar Driving License (mandatory)</b></p><p>Must be currently based in Doha</p><p>If you are passionate about marketing and eager to grow with a professional and supportive team, we would be pleased to hear from you.</p><p>Interested candidates may send their detailed CV to:</p><p><b>hrhsgdoha@gmail.com</b></p><p>Job Type: Full-time</p>

Urgent Requirement – Marketing Specialist (Male)

Aalco Group

<p><b>Key Responsibilities</b></p><ul><li>Drive ERP implementations, integrations, upgrades, and data migration.</li><li>Administer Windows Server, AD, DNS, DHCP, and Hyper‑V.</li><li>Maintain networks (switches, VLANs, routing) and FortiGate firewalls.</li><li>Manage NAS/SAN storage, backups, and disaster recovery.</li><li>Troubleshoot ERP, systems, and networks; mentor support teams.</li></ul><p><b>Qualifications</b></p><ul><li>Bachelor&rsquo;s in IT/CS; <b>8+ years</b> in infrastructure, systems admin, and ERP support.</li><li>Strong integration, backup/DR; Azure/hybrid exposure is a plus.</li><li>Solid IT security and ITSM/ITIL practices; excellent communication.</li></ul><p>Job Type: Full-time</p>

Sr. IT Engineer

QatarEnergy

<div>
 <strong>
  Primary Purpose Of The Job
  <br/>
  <br/>
 </strong>
 Responsible for leading the Offensive red teaming activities on QatarEnergy&rsquo;s IT/OT environments, by conducting threat hunting, penetration testing, Vulnerability scanning and security assurance activities. Provides oversight and technology guidance as well as managerial support as required. Oversee the execution of incident management program and supervises and coordinates engineers and external consultants to design, build and manage QatarEnergy SOC Red team functions on QatarEnergy&rsquo;s IT and OT cyber security mission critical operational expansion.
 <br/>
 <br/>
 <strong>
  Required Experience And Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong understanding of cyber incident management, malware management and vulnerability management processes.
  </li>
  <li>
   Solid knowledge on Malware analysis, Vulnerability assessment &amp; Forensic &amp; memory analysis, and data analytics
  </li>
  <li>
   Experience with large ICS &amp; ICT environments in the Energy sector is a big plus.
  </li>
  <li>
   Advanced knowledge of networking fundamentals (TCP/IP, network layers, Ethernet, etc) Advanced knowledge of current threat landscape (threat actors, APT, cyber-crime, etc) Advanced knowledge of penetration techniques and forensic techniques. Protocol analysis knowledge and experience (Wireshark, Netwitness, etc.) Solid knowledge of client-server applications, multi-tier web applications, relational databases.
  </li>
  <li>
   Solid knowledge and experience with Cloud technologies (Amazon, Azure, Google Cloud, IaaS, SaaS etc.)
  </li>
  <li>
   Good knowledge of IT including multiple operating systems and system administration skills (Windows, Unix)
  </li>
  <li>
   Solid understanding of IT governance and processes, such as ITIL, COBIT.
  </li>
  <li>
   Possession of Industry Certifications ISACA, GCIA, SANS, ICS2, EC-Council, other relevant cyber security certifications. (such as CISSP, CISM, (GCIH), (GIAC), (CEH), (CEPT), OSCE, CHFI, GREM or equivalent security technologies technical certification (Advanced Level)
  </li>
  <li>
   Must maintain professional demeanor in stressful situations.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Educational Qualifications
  <br/>
  <br/>
 </strong>
 Bachelor&rsquo;s degree in information security, computer science, or systems engineering. 10+ years of technical experience in Information Security, System Administration, or Network Engineering with at least 5 years of experience in Information Security.
</div>


PENETRATION TEST ANALYST

Explore 1870+ Product specialist itil is a must in Qatar this February. Find roles across top companies and apply now to boost your career.

1870 product specialist itil is a must jobs IN Qatar

Product Specialist (ITIL is a must)

Product Specialist (ITIL is a must)

Availability & Capacity Manager (ITIL) for Qatar

Operations Manager

Urgent Requirement – Marketing Specialist (Male)

Sr. IT Engineer

PENETRATION TEST ANALYST