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University of Doha for Science & Technology

<div>
 
 Overview
 
 
 
 University of Doha for Science and Technology (UDST) was officially established by the Emiri Decision No13 of 2022, and it is the first national university specializing in academic applied, technical, and professional education in the State of Qatar. UDST has over 70 bachelor's and master's degree programs, diplomas, and certificates. The university houses 5 colleges: The College of Business, the College of Computing and Information Technology, the College of Engineering and Technology, the College of Health Sciences, and the College of General Education, in addition to specialized training centers for individuals and companies. UDST is recognized for its student-centered learning and state-of-the-art facilities. Its world-renowned faculty and researchers work on developing the students&rsquo; skills and help raise well-equipped graduates who proudly serve different sectors of the economy and contribute to achieving human, social, and economic development goals nationally and internationally.
 
 
 With more than 700 staff and over 8,000 students, UDST is the destination of choice for applied and experiential learning. The University is recognized for its student-centered learning and state-of-the-art facilities. Our faculty are committed to delivering pedagogically-sound learning experiences that incorporate innovative learning technologies. Our aim is to enhance students&rsquo; skills and help develop talented graduates who can effectively contribute to a knowledge-based economy and make Qatar&rsquo;s National Vision 2030 a reality.
 
 
 
 Responsibilities
 
 
 
 The selected candidate will identify and solve IT hardware and application software issues identified by the Helpdesk service tickets, or directly by students, instructors, and prevent disruption of IT services. He/she will Liaise with IT Helpdesk Specialist to understand end-users&rsquo; requests and needs. Consult with employees, students and instructors to determine hardware, software or system issues. The successful candidate will ensure resolution of issues/tickets based on priority and urgency and following the instructions of the IT Support Supervisor. Support employees, students and instructors in the installation and upgrading of software, implementation of file backups, and configurations of systems and applications as and when needed. Identify recurrent IT issues and support in the enhancement of IT services. Meet computer application requirements and apply required updates in a timely and efficient manner to prevent interruption of services. Support the design, development and implementation of new systems and technologies to meet the needs and requirements of each functional area of UDST. Update existing IT systems and ensure ongoing maintenance to facilitate the employees and academic use of current technologies. Identify and meet technology project requirements to enable the completion of these projects. He/ she will Support the preparation of reports for cost-benefit analysis related to technology enhancements and ensure the correct prioritization of equipment and software needs. Support the implementation and enhancement of a standardized quality control protocol for technology troubleshooting that enables timely resolution of computer-related issues for classrooms, labs, academic and employees&rsquo; offices. Remain up to date on current technology trends to ensure best practices are utilized at UDST in the development and implementation of technology solutions. Perform miscellaneous job-related duties as assigned.
 
 
 
 Qualifications
 
 
 
 
 Education and Experience:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree required in IT or related field
 </li>
 <li>
 Minimum 5 years of relevant experience in IT or related field
 
 
 </li>
 </ul>
 
 Language:
 
 
 
 Fluency in written and spoken English language required
 
 
 Fluency in written and spoken Arabic is preferred
</div>

IT Support Specialist

Snoonu

<div>
 
 🚀 Welcome to Your Next Adventure!
 
 
 
 The IT Support Engineer will provide advanced IT support services, ensuring the optimal use of hardware and software technologies, enhancing system performance, and securing data.
 
 
 
 🛠 What You&rsquo;ll Get Your Hands On
 
 
 
 
 Technical Support &amp; System Maintenance:
 
 
 
 <ul>
 <li>
 Provide tier-one technical support to end users via phone, email, or in person.
 </li>
 <li>
 Install, modify, and perform minor repairs on computer hardware and software systems.
 </li>
 <li>
 Monitor hardware, software, and system performance metrics to ensure optimal operation.
 </li>
 <li>
 Update computer software and upgrade hardware and systems as required.
 
 
 </li>
 </ul>
 
 Network Design &amp; Implementation
 
 
 
 <ul>
 <li>
 Assist in the design and implementation of networks, ensuring compatibility and performance.
 </li>
 <li>
 Support Wi-Fi and LAN connectivity, including configuration and troubleshooting.
 
 
 </li>
 </ul>
 
 User Consultation &amp; Training
 
 
 
 <ul>
 <li>
 Consult with users to determine appropriate hardware and software needs and assist in placing orders.
 </li>
 <li>
 Train users on new software, either in person or through various tutorial channels, often in collaboration with the technical team.
 
 
 </li>
 </ul>
 
 System Testing &amp; Compatibility
 
 
 
 <ul>
 <li>
 Test the compatibility of new programs with existing systems, ensuring seamless integration and performance.
 </li>
 <li>
 Keep track of technological advancements and trends in IT support to advise on necessary updates and improvements.
 
 
 </li>
 </ul>
 
 System &amp; Asset Management
 
 
 
 <ul>
 <li>
 Maintain IT asset inventories, tracking the lifecycle of all IT equipment.
 </li>
 <li>
 Set up and manage user accounts, mailboxes, and IT peripherals such as printers.
 </li>
 <li>
 Arrange and set up conference calls and meeting rooms as needed.
 
 
 </li>
 </ul>
 
 Remote Support
 
 
 
 <ul>
 <li>
 Provide remote support to users working from home or in offsite locations, ensuring they have the necessary tools and connections to work effectively.
 
 
 </li>
 </ul>
 
 Documentation &amp; Process Improvement
 
 
 
 <ul>
 <li>
 Develop and maintain comprehensive technical documentation for IT procedures, projects, and processes.
 </li>
 <li>
 Perform root cause analysis, develop checklists for common problems, and recommend procedures and controls for problem prevention
 
 
 </li>
 </ul>
 
 🧙&zwj;&male;️ The Magic You Bring
 
 
 
 <ul>
 <li>
 Minimum of 4 years of experience in IT service support or a related role.
 </li>
 <li>
 Strong understanding of computer hardware, software systems, and IT service management.
 </li>
 <li>
 Experience in updating software and upgrading hardware and systems.
 </li>
 <li>
 Proven ability to troubleshoot and resolve complex IT issues.
 </li>
 <li>
 Knowledge of network design and implementation.
 </li>
 <li>
 ITIL, Network+, MCSA, and CCNA certifications are advantageous.
 </li>
 <li>
 Excellent communication skills, with the ability to train and support users at all levels.
 </li>
 <li>
 Ability to work independently and as part of a technical team.
 </li>
 <li>
 Strong organizational skills and attention to detail.
 
 
 </li>
 </ul>
 
 Inside Snoonu&rsquo;s Universe
 
 
 
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more &ndash; all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 
 
 
 The Dream We&rsquo;re Chasing
 
 
 
 To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.
 
 
 
 The Quest We&rsquo;re On
 
 
 
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 
 
 
 Our Everyday Superpowers
 
 
 
 
 👥 Be Customer Obsessed
 
 : &ldquo;Focus on the customer and all else will follow.&rdquo;
 
 
 
 💪 Act with Integrity:
 
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 
 
 
 🧪 Be Curious and Creative:
 
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 
 
 
 🏅Lead by Example and Take Ownership:
 
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 
 
 
 🚀 Work Smart and Deliver Results
 
 : &ldquo;You can do more by doing less, better, and faster.&rdquo;
 
 
 
 👨&zwj;💼 It's All About People:
 
 &ldquo;Be a team player; together we are stronger.&rdquo;
 
 
 
 Perks &amp; Worklife Magic At Snoonu
 
 
 
 
 🌐 Global Vibes
 
 &ndash; Collaborate with a worldwide crew.
 
 
 
 🧠 Brain Boosters
 
 &ndash; Learning budgets, access to courses, and tools for your growth.
 
 
 🚒
 
 Builder&rsquo;s Playground
 
 &ndash; Own your tasks, own your path! We&rsquo;re big on autonomy.
 
 
 🏝️
 
 Flexible Time Off
 
 &ndash; We take recharging seriously. Generous leave and wellness policies.
 
 
 🛠️
 
 Agile Everything
 
 &ndash; Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 
 
 
 Great Place to Work&reg; Certified
 
 
 
 We&rsquo;re certified as a Great Place to Work&reg;, a recognition that celebrates a culture we&rsquo;ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.
 
 
 
 Certified for Excellence
 
 
 
 Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.
 
 
 
 Beyond the Code: Giving Back Matters
 
 
 
 We don&rsquo;t just build apps. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 
 
 
 Diversity Isn&rsquo;t Just a Buzzword
 
 
 
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 
 
 
 Let&rsquo;s Build the Future Together
 
 
 
 Apply now to join a team where your contributions spark a change and your voice is heard. Let&rsquo;s make some magic together.
 
 
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>

IT Support Engineer

Accentia Consulting

Role Description ● Provide second-line onsite technical support for end-user devices and workplacetechnologies.● Diagnose and resolve hardware, software, operating system, and peripheral-relatedincidents.● Respond to incidents and service requests assigned through the ITSM system withinthe agreed SLA.● Install, configure, troubleshoot, and maintain desktops, laptops, printers, scanners,and approved peripherals.● Support VIP users and critical business users in accordance with the agreed serviceprocedures.● Coordinate with the Service Desk to ensure timely resolution of escalated incidents.● Perform on-site troubleshooting and root cause analysis for recurring technicalissues.● Update and maintain accurate incident records, work notes, and resolution details inthe ITSM system.● Ensure compliance with operational procedures, information security policies, andservice management processes.● Participate in knowledge sharing and contribute to the Knowledge Base.● Ensure proper shift handover by documenting outstanding incidents, ongoingactivities, and operational updates.● Must be willing to work 24&times;7 rotating shifts (Morning, Evening, and Night), includingweekends and public holidays, based on operational requirements.● Maintain continuous onsite support coverage to ensure uninterrupted IT servicesacross all operational shifts.● Participate in Major Incident response and provide on-site support during criticalservice disruptions.Minimum Requirements● Bachelor's degree or Diploma in IT or Computer Science.● ITIL Foundation certification is strongly preferred.● Minimum 5 years of desktop support experience.● Strong knowledge of Windows OS, Microsoft 365, Active Directory, networkingfundamentals, printers, and any endpoint troubleshooting.● Experience supporting enterprise environments.● Excellent troubleshooting and customer service skills.● Experience with ITSM tools.● Experience working within enterprise or government environments is highlypreferred.● Experience delivering IT Managed Services is preferred.● Strong communication and interpersonal skills.● Ability to work in a 24&times;7 shift environment where applicable.● Experience with ITIL processes and ITSM platforms.● Candidates currently based in Qatar.● Arabic language skills are considered an advantage where applicableSalary is negotiable based on experience and skillsPay: From QAR5,000.00 per monthExperience:<ul><li> desktop support: 5 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li><li>English (Required)</li></ul>License/Certification:<ul><li>ITIL Foundation certification (Required)</li></ul>Location:<ul><li>Qatar (Required)</li></ul>Work Location: In person

Onsite Support Engineer

Marriott International

<div>Additional Information 
Job Number26085660 
Job CategoryInformation Technology 
LocationSalwa Road, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Troubleshoot and resolve technical problems or issues related to computer software and systems. Provide technical guidance and recommendations to resolve business problems. Analyze, recommend, and implement process improvements. Enter commands and activate controls on computer and peripheral equipment to integrate and operate equipment. Troubleshoot, modify, support, manage, and maintain applications programs and user accounts. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Train or instruct users in the proper use of hardware or software. Manage and coordinate planning, design, operations, maintenance, and resource allocation of telecommunications activities, including client/server support and strategic and tactical planning. Consult with and advise others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications. 
Assist management in hiring, training, scheduling, evaluating, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Follow all company policies and procedures; protect company assets. Speak with others using clear and professional language. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Visually verify information. Enter and locate information using computers/Point of Sale (POS) systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: Technical, Trade, or Vocational School Degree.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.</div></div>

IT Supervisor

<div>
 
 🚀 Welcome to Your Next Adventure!
 
 
 
 The ideal candidate has to be passionate for technology, customer service, and metrics. This is an opportunity to oversee critical technical operations for our organization and help shape the future of our NOC and support functions.
 
 
 
 🛠 What You&rsquo;ll Get Your Hands On
 
 
 
 <ul>
 <li>
 Oversee monitoring of networks, servers, security systems, and critical applications to identify performance issues and outages.
 </li>
 <li>
 Investigate and troubleshoot technical problems, coordinating with other teams as needed.
 </li>
 <li>
 Develop, document, and implement processes and procedures for NOC and support operations.
 </li>
 <li>
 Manage incident response processes, ensuring prompt resolution and documentation.
 </li>
 <li>
 Communicate effectively with stakeholders and leadership regarding status and incidents.
 </li>
 <li>
 Identify opportunities for improvement in tools, systems, and team capabilities.
 </li>
 <li>
 Perform root cause analysis on major incidents and outages.
 
 
 </li>
 </ul>
 
 🧙&zwj;&male;️ The Magic You Bring
 
 
 
 <ul>
 <li>
 3+ years experience NOC and/or technical support teams.
 </li>
 <li>
 Deep understanding of networking, infrastructure and application monitoring in the cloud. (AWS)
 </li>
 <li>
 Experience in monitoring and metrics tools (ELK, CloudWatch, Datadog, etc).
 </li>
 <li>
 Experience with Container orchestrator tools (K8s / ECS / etc).
 </li>
 <li>
 Experience in Incident management .
 </li>
 <li>
 Experience on ticket management tools (Jira).
 </li>
 <li>
 Experience in L1, L2 support.
 </li>
 <li>
 Excellent communication skills.
 </li>
 <li>
 Mid level experience managing Linux environments.
 </li>
 <li>
 Mid level scripting / programming skills (Bash / Python / .NET ).
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Availability to work off-hours and on-call rotations as needed.
 
 
 </li>
 </ul>
 
 Inside Snoonu&rsquo;s Universe
 
 
 
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more &ndash; all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 
 
 
 The Dream We&rsquo;re Chasing
 
 
 
 To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.
 
 
 
 The Quest We&rsquo;re On
 
 
 
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 
 
 
 Our Everyday Superpowers
 
 
 
 
 👥 Be Customer Obsessed
 
 : &ldquo;Focus on the customer and all else will follow.&rdquo;
 
 
 
 💪 Act with Integrity:
 
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 
 
 
 🧪 Be Curious and Creative:
 
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 
 
 
 🏅Lead by Example and Take Ownership:
 
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 
 
 
 🚀 Work Smart and Deliver Results
 
 : &ldquo;You can do more by doing less, better, and faster.&rdquo;
 
 
 
 👨&zwj;💼 It's All About People:
 
 &ldquo;Be a team player; together we are stronger.&rdquo;
 
 
 
 Perks &amp; Worklife Magic At Snoonu
 
 
 
 
 🌐 Global Vibes
 
 &ndash; Collaborate with a worldwide crew.
 
 
 
 🧠 Brain Boosters
 
 &ndash; Learning budgets, access to courses, and tools for your growth.
 
 
 🚒
 
 Builder&rsquo;s Playground
 
 &ndash; Own your tasks, own your path! We&rsquo;re big on autonomy.
 
 
 🏝️
 
 Flexible Time Off
 
 &ndash; We take recharging seriously. Generous leave and wellness policies.
 
 
 🛠️
 
 Agile Everything
 
 &ndash; Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 
 
 
 Great Place to Work&reg; Certified
 
 
 
 We&rsquo;re certified as a Great Place to Work&reg;, a recognition that celebrates a culture we&rsquo;ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.
 
 
 
 Certified for Excellence
 
 
 
 Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.
 
 
 
 Beyond the Code: Giving Back Matters
 
 
 
 We don&rsquo;t just build apps. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 
 
 
 Diversity Isn&rsquo;t Just a Buzzword
 
 
 
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 
 
 
 Let&rsquo;s Build the Future Together
 
 
 
 Apply now to join a team where your contributions spark a change and your voice is heard. Let&rsquo;s make some magic together.
 
 
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>

Support Engineer

PROZ TECHNOLOGIES

IT Services / Vendor Management Backup Support (L2 &ndash; Managed Services)Job Type: Full-time Department: IT Services / Vendor Management Experience Level: Mid-Level IT Administration / Operations SupportJob SummaryWe are looking for an IT Services / Vendor Management Backup Support professional (L2 &ndash; Managed Services) to provide administrative and coordination support to the IT Services and Vendor Management function. The role will focus on vendor coordination, procurement tracking, renewals monitoring, invoice coordination, asset management support, and general IT operations assistance.This position requires strong coordination skills, attention to detail, and the ability to manage multiple trackers and follow-ups while maintaining confidentiality and compliance with access controls.Key Responsibilities<ul><li>Coordinate with IT vendors for quotations, follow-ups, delivery updates, clarifications, and routine service-related issues.</li><li>Support Purchase Request (PR) and Purchase Order (PO) processes by preparing documentation and tracking status with Procurement and internal stakeholders.</li><li>Review and maintain Procurement Business Case (PBC) documentation and follow up on approvals and status updates.</li><li>Maintain trackers for contracts, renewals, subscriptions, invoices, procurement activities, and related IT records.</li><li>Support renewal management activities by coordinating with vendors and collecting required documentation to prevent service interruptions.</li><li>Assist with invoice verification and follow-ups with vendors, Procurement, and Finance teams.</li><li>Coordinate hardware support activities, including vendor communication and warranty repair follow-ups.</li><li>Provide backup support for software licensing and subscription tracking, including renewal dates and entitlement records.</li><li>Assist with IT asset management activities, including asset record updates, inventory tracking, issuance/return documentation, and record maintenance.</li><li>Maintain documentation, filing systems, and prepare basic status reports.</li><li>Provide general IT coordination support and escalate delays, missing documents, renewal risks, or vendor issues to relevant stakeholders.</li></ul>Required Skills &amp; Experience<ul><li>Experience in IT administration, IT operations support, vendor coordination, procurement support, or asset management.</li><li>Basic understanding of IT functions, support processes, and service management practices.</li><li>Experience with procurement processes, PR/PO tracking, invoice follow-ups, and renewals management.</li><li>Familiarity with Oracle procurement systems (Oracle PR/PO experience required).</li><li>Knowledge of ServiceNow SAM module is an added advantage.</li><li>Strong skills in Microsoft Excel, reporting, documentation management, and stakeholder coordination.</li><li>Good communication skills with strong attention to detail and confidentiality awareness.</li></ul>Access &amp; Role ScopeThis role provides backup support only with limited access to approved systems and records. Approval authority, sensitive commercial information, confidential contracts, and restricted IT access will remain with authorized internal teams in line with company policies and security controls.Preferred Candidate Profile<ul><li>Detail-oriented and organized professional with strong follow-up skills.</li><li>Comfortable working with vendors, procurement teams, finance teams, and internal IT stakeholders.</li><li>Able to manage multiple priorities and maintain accurate records.</li></ul>Pay: QAR8,000.00 - QAR13,000.00 per hourWork Location: In person

IT Services / Vendor Management Backup Support (L2 – Managed Services)

ECCO Gulf Majorel Qatar

<div>Work as a key member of the IT team conducting business requirements analysis and documentation (elicitation, gathering, verification, and validation), supporting solution implementation, testing, and quality assurance to deliver reliable IT solutions that meet business needs.
The role is responsible for eliciting and documenting business requirements, mapping business processes, and translating business needs into functional and non-functional specifications and implementable technical solutions through programming or configuration.
Lead and execute quality assurance activities including System Integration Testing (SIT), User Acceptance Testing (UAT), test planning, test case design, defect management, evidence-based signoffs, and reporting while ensuring adherence to organisational standards, quality control processes, and information security requirements. 
Key Accountabilities<h2 class="jobSectionHeader">
Business Requirements Analysis</h2><ul><li>
Elicit, analyse and document functional and non-functional requirements.</li><li>
Gather business rules and acceptance criteria through workshops, interviews and stakeholder meetings.</li><li>
Prepare BRD, FRD, SRS, SOW, User Stories and Requirements Traceability Matrix (RTM).</li><li>
Maintain end-to-end traceability between business requirements and testing.</li></ul><h2 class="jobSectionHeader">
Process Mapping &amp; Documentation</h2><ul><li>
Document As-Is and To-Be business processes.</li><li>
Prepare workflows and system interaction diagrams.</li><li>
Maintain SOPs, user guides, release notes, manuals and knowledge base documentation.</li><li>
Ensure documentation is updated and version controlled.</li></ul><h2 class="jobSectionHeader">
Application Development &amp; Enhancements</h2><ul><li>
Support implementation of approved system enhancements and change requests.</li><li>
Assist with programming, scripting and application configuration.</li><li>
Perform impact analysis and provide technical clarifications.</li><li>
Ensure development complies with organisational standards.</li></ul><h2 class="jobSectionHeader">
Information Security</h2><ul><li>
Ensure applications comply with information security policies.</li><li>
Support implementation of security controls.</li><li>
Minimise risks related to data loss, cyber threats and system vulnerabilities.</li></ul><h2 class="jobSectionHeader">
Testing &amp; Quality Assurance</h2><ul><li>
Lead System Integration Testing (SIT).</li><li>
Coordinate User Acceptance Testing (UAT).</li><li>
Define testing scope, strategy, entry and exit criteria.</li><li>
Prepare UAT documentation and obtain business sign-offs.</li></ul><h2 class="jobSectionHeader">
Test Planning</h2><ul><li>
Develop test plans and detailed test cases.</li><li>
Perform positive, negative and edge-case testing.</li><li>
Maintain complete testing evidence and documentation.</li></ul><h2 class="jobSectionHeader">
Defect &amp; Change Management</h2><ul><li>
Log, prioritise and monitor defects.</li><li>
Validate fixes through regression testing.</li><li>
Support release readiness activities.</li><li>
Ensure quality gates are completed before production deployment.</li></ul><h2 class="jobSectionHeader">
Application Support &amp; Vendor Coordination</h2><ul><li>
Coordinate with vendors regarding incidents, upgrades and system enhancements.</li><li>
Support troubleshooting and root cause analysis.</li><li>
Monitor vendor performance against agreed service levels.</li></ul><h2 class="jobSectionHeader">
Stakeholder Coordination</h2><ul><li>
Coordinate activities between business users, IT teams, project managers and vendors.</li><li>
Manage project actions, dependencies, risks and issues.</li><li>
Escalate project risks where necessary.</li></ul><h2 class="jobSectionHeader">
Reporting</h2><ul><li>
Prepare project status reports.</li><li>
Maintain dashboards, RAID logs and meeting minutes.</li><li>
Produce executive reports and project updates.</li><li>
Provide reports in both Arabic and English where required.</li></ul><h2 class="jobSectionHeader">
Standards &amp; Compliance</h2><ul><li>
Ensure compliance with SDLC standards.</li><li>
Follow change management and documentation standards.</li><li>
Maintain governance and audit compliance.</li><li>
Ensure testing documentation is audit ready.</li></ul><h2 class="jobSectionHeader">
Application Documentation</h2><ul><li>
Maintain complete application documentation.</li><li>
Update technical documents following system changes.</li><li>
Ensure documentation is easily accessible.</li></ul><h2 class="jobSectionHeader">
MIS &amp; Reporting</h2><ul><li>
Prepare timely functional reports.</li><li>
Produce management information reports.</li><li>
Support reporting requirements across IT projects.</li></ul><h2 class="jobSectionHeader">
Policies &amp; Procedures</h2><ul><li>
Follow organisational policies, procedures and quality standards.</li><li>
Deliver services in a controlled and consistent manner.</li></ul><h2 class="jobSectionHeader">
Other Responsibilities</h2><ul><li>
Perform additional duties as assigned.</li><li>
Provide backup support to colleagues when required.</li></ul>
Qualifications &amp; Experience<ul><li>
Bachelor's Degree in Computer Science, Computer Engineering, Information Technology or equivalent.</li></ul><ul><li>
Minimum 5 years of relevant IT experience.</li><li>
Fluent in Arabic and English</li><li>
2&ndash;4 years of experience designing, developing, configuring and supporting applications.</li><li>
Banking or Financial Services experience is preferred.</li></ul>
Job Specific Skills<ul><li>
Knowledge and experience of the full development lifecycle for IT projects including Analysis, Design, Development, Testing, Implementation and Documentation of applications.</li><li>
Technical competencies should include:<ul><li>
Microsoft Office Products (Word, Excel, PowerPoint, Project, Visio, others.)</li><li>
Java / .Net with C# knowledge / C++ / Python / React / Other.</li><li>
APIs, Web Applications, and Web Services.</li><li>
HTML, JavaScript, JQuery.</li><li>
Databases such as SQL Server / Oracle / Sybase.</li></ul></li><li>
Extensive hands-on experience in developing interfaces.</li><li>
Knowledge of the industry and regional market is preferred.</li><li>
Knowledge of latest IT developments and trends.</li><li>
Knowledge in system integration and administration.</li><li>
Ability to collaborate and communicate effectively.</li><li>
Ability to interact with internal and external stakeholders in a multi-cultural environment.</li></ul></div>

IT Analyst & Quality Assurance

Explore 279+ It support in Qatar this August. Find roles across top companies and apply now to boost your career.