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Dallah Holding Media

<h2>Job Summary</h2><p>We are looking for a Senior IT Operations Specialist to manage and support IT infrastructure, systems, cybersecurity, and day-to-day technology operations across the organization.</p><p>The successful candidate will be responsible for maintaining reliable and secure IT systems, providing advanced technical support, managing Microsoft technologies and infrastructure, coordinating with technology vendors, and supporting the continuous improvement of IT operations.</p><p> </p><h2>Key Responsibilities</h2><ul><li>Manage and support IT infrastructure, networks, servers, endpoints, and related systems.</li><li>Administer Microsoft 365, Microsoft Intune, Azure, and Active Directory environments.</li><li>Manage endpoint devices, user accounts, access, and IT assets.</li><li>Support backup, recovery, data protection, and business continuity processes.</li><li>Monitor system performance, availability, security, and overall infrastructure health.</li><li>Troubleshoot and resolve complex Tier 2 and Tier 3 technical issues.</li><li>Support cybersecurity, vulnerability management, access controls, and information security practices.</li><li>Manage employee IT onboarding and offboarding, including user accounts, devices, and access.</li><li>Maintain accurate technical documentation, procedures, asset records, and IT knowledge resources.</li><li>Manage and coordinate with IT vendors, software providers, hardware suppliers, and service providers.</li><li>Review software licenses, IT services, and infrastructure requirements to identify opportunities for cost optimization.</li><li>Support the evaluation and implementation of new IT tools, systems, and technology solutions.</li><li>Assist with internal IT projects, system upgrades, digital workplace solutions, and technology improvements.</li><li>Prioritize technical incidents and infrastructure requirements according to business needs.</li><li>Provide occasional after-hours or weekend support when required for critical incidents or planned technology activities.</li></ul><p> </p><h2>Requirements</h2><ul><li>Bachelor's degree in Information Technology, Computer Science, Management Information Systems, or a related field.</li><li>7–10 years of relevant experience in IT infrastructure, systems administration, and technical support.</li><li>Minimum 3-5 years of experience in a senior, supervisory, technical lead, or similar capacity.</li><li>Strong hands-on experience with Microsoft 365, Microsoft Intune, Azure, and Endpoint Management.</li><li>Good knowledge of Active Directory and Hybrid Active Directory environments.</li><li>Experience with backup and recovery solutions such as Veeam.</li><li>Practical experience with network infrastructure, firewalls, and network security.</li><li>Experience in information security, cybersecurity controls, compliance, vulnerability management, and audit readiness.</li><li>Experience with IT vendors, software licensing, and technology cost optimization.</li><li>Strong troubleshooting and problem-solving abilities.</li><li>Good technical documentation and stakeholder communication skills.</li><li>Ability to work independently, manage priorities, and support multiple business requirements.</li><li>Willingness to provide occasional after-hours or weekend support when required.</li></ul>

Senior IT Operations Specialist

<h2>Operations Coordinator</h2><p>We are currently seeking a reliable and proactive Operations Coordinator to support daily administrative and coordination activities within the department.</p><p> </p><h2>Key Responsibilities</h2><ul><li>Provide day-to-day administrative support to the department.</li><li>Assist in preparing, reviewing, and maintaining corporate documentation and records.</li><li>Support basic finance-related processes, including LPOs, invoices, tracking, and filing.</li><li>Review and submit proposals.</li><li>Lead company official communications.</li><li>Ensure timely submission of documents and adherence to internal procedures.</li><li>Support reporting and data tracking as required.</li><li>Liaise with internal teams and external stakeholders when needed.</li><li>Assist the department in meeting deadlines in a fast-paced environment.</li><li>Provide general coordination and team support as assigned.</li></ul><p> </p><h2>Requirements</h2><ul><li>Previous related experience in an administrative or support role.</li><li>Excellent communication skills, both written and verbal.</li><li>Basic understanding of corporate procedures, finance, procurement, and documentation processes.</li><li>Experience in tender participation and proposal submission is a strong advantage.</li><li>Result-oriented with strong attention to detail.</li><li>Quick learner with the ability to adapt to new systems and processes.</li><li>Reliable and responsible.</li><li>Strong team player with a collaborative mindset.</li><li>Able to work under timelines, pressure, and in a fast-moving environment.</li><li>Pleasant and professional personality.</li></ul>

Operations Coordinator

Confidential

<p><strong>Location:</strong> Doha, Qatar<br /><strong>Sector:</strong> Infrastructure / Utilities / Asset Management<br /><strong>Employment:</strong> Full-time</p><p>A leading engineering consultancy is seeking a highly experienced <strong>Asset Management Advisor</strong> to support a major infrastructure and utilities programme in Qatar.</p><p>The successful candidate will provide strategic leadership and advisory support in the development, implementation and continuous improvement of infrastructure asset management frameworks, systems and organisational capabilities.</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide strategic advice on infrastructure asset management and lifecycle management.</li><li>Support the establishment and enhancement of an effective <strong>Asset Management function</strong>.</li><li>Develop asset management strategies, policies, procedures and governance frameworks.</li><li>Support implementation and improvement of asset management systems aligned with international best practice.</li><li>Advise on lifecycle planning, asset performance, risk, reliability and optimisation.</li><li>Develop asset management KPIs and performance-monitoring frameworks.</li><li>Support organisational change and capability development.</li><li>Work closely with senior client stakeholders, operations teams and multidisciplinary engineering teams.</li><li>Support continuous improvement of infrastructure operations and maintenance.</li></ul><p><strong>Candidate Requirements</strong></p><ul><li>Degree in Engineering or a relevant technical discipline.</li><li><strong>Approximately 30 years of relevant professional experience</strong> preferred.</li><li>Significant experience in infrastructure/utilities asset management.</li><li>Strong understanding of <strong>ISO 55000 / international asset management principles</strong>.</li><li>Experience establishing or transforming asset management functions within major organisations.</li><li>Public-sector, municipal or major utility experience highly desirable.</li><li>Middle East experience advantageous.</li><li><strong>IAM qualification/membership and/or Chartered Engineer status preferred.</strong></li><li>Excellent stakeholder management, advisory and change-management capabilities.</li></ul>

Asset Management Advisor

<h3>HR Advisor – 16+ Years' Experience</h3><p>Provides professional advice and support on strategic, operational, policy and organizational matters to enable informed decision-making.</p><p><strong>Key responsibilities may include:</strong></p><ul><li>Advise management and stakeholders on HR matters.</li><li>Review and recommend improvements to HR policies and processes.</li><li>Support organizational and workforce initiatives.</li><li>Provide guidance on complex employee and organizational matters.</li><li>Conduct analysis and develop recommendations.</li><li>Support strategic HR projects and programs.</li></ul>

<h3>HR Advisor – 16+ Years' Experience</h3><p>Provides professional advice and support on strategic, operational, policy and organizational matters to enable informed decision-making.</p><p><strong>Key responsibilities may include:</strong></p><ul><li>Advise management and stakeholders on HR matters.</li><li>Review and recommend improvements to HR policies and processes.</li><li>Support organizational and workforce initiatives.</li><li>Provide guidance on complex employee and organizational matters.</li><li>Conduct analysis and develop recommendations.</li><li>Support strategic HR projects and programs.</li></ul><p>&nbsp;</p><h2>General Requirements</h2><p>Candidates should demonstrate:</p><ul><li>Relevant <strong>Bachelor's degree</strong> in Human Resources, Business Administration, Management or a related discipline.</li><li>Relevant professional HR qualifications are advantageous.</li><li>Minimum experience appropriate to the grade applied for.</li><li>Strong experience within <strong>HR operations, strategy, projects, advisory or organizational development</strong>.</li><li>Experience working within large and complex organizations.</li><li>Strong stakeholder management and communication skills.</li><li>Ability to work effectively with senior management and multidisciplinary teams.</li><li>Strong understanding of HR policies, governance and professional practices.</li><li>Excellent written and spoken English.</li><li>Qatar/GCC experience and Arabic language capability are advantageous.</li></ul>

HR Advisor

<p>A leading international engineering consultancy is seeking an experienced <strong>Senior Drainage Advisor</strong> to support a major drainage and wastewater infrastructure programme in Qatar.</p><p>This is a senior strategic position responsible for providing technical and operational leadership across drainage network operations, asset management, governance, contract management and organisational performance improvement within a large-scale utility environment.</p><h2><strong>Key Responsibilities</strong></h2><ul><li>Provide strategic and technical advisory support for drainage and wastewater operations.</li><li>Advise on drainage network operations, maintenance and asset management best practices.</li><li>Support operational performance improvement, governance and business transformation initiatives.</li><li>Review and improve policies, procedures, operational processes and risk management strategies.</li><li>Provide technical leadership to multidisciplinary teams and stakeholders.</li><li>Support contract management and ensure operational compliance with organisational objectives.</li><li>Contribute to long-term planning and continuous improvement of drainage infrastructure and services.</li></ul><h2><strong>Requirements</strong></h2><ul><li>Bachelor's degree or higher in Engineering.</li><li>Approximately <strong>30 years of professional experience</strong>, including significant experience within the water or wastewater sector.</li><li>Minimum <strong>10 years' experience</strong> within the wastewater industry.</li><li>Minimum <strong>5 years' experience</strong> within an Operations &amp; Maintenance environment.</li><li>Strong knowledge of drainage networks, wastewater systems and utility operations.</li><li>Experience in asset management, contract management and operational performance improvement.</li><li>Previous experience in technical advisory, programme management or senior engineering leadership.</li><li>Experience within the Middle East is highly desirable.</li><li>Chartered Engineer and/or recognised professional accreditation is advantageous.</li></ul><h2><strong>Preferred Background</strong></h2><p>We are particularly interested in candidates with experience in:</p><ul><li>Drainage Networks</li><li>Wastewater Infrastructure</li><li>Operations &amp; Maintenance</li><li>Asset Management</li><li>Water Utilities</li><li>Major Infrastructure Programmes</li><li>Public Sector Utilities</li><li>Engineering Consultancy</li></ul>

Senior Drainage Advisor

Acciona- Qatar

<p>The <strong>Lead Process Improvement Engineer – Facility Management</strong> is responsible for driving continuous improvement, operational excellence, quality assurance and cost optimisation across Facility Management operations.</p><p>The role works closely with operational, technical and commercial teams to assess actual service delivery, identify performance and cost gaps, improve processes and ensure consistent compliance with contractual requirements, internal standards and industry best practices.</p><p>This is a highly <strong>field-driven and analytical role</strong>, requiring regular engagement with operational sites, clients and internal stakeholders across both Hard and Soft FM Services.</p><h2>Key Responsibilities</h2><h3>Operational Excellence &amp; Site Performance</h3><ul><li>Conduct regular site visits and operational assessments to evaluate actual service delivery and performance.</li><li>Identify gaps between reported performance and actual site conditions.</li><li>Review Hard and Soft FM service delivery and recommend practical improvements.</li><li>Identify operational risks and support site teams in implementing effective corrective measures.</li><li>Challenge existing working practices where required and promote greater consistency across FM contracts.</li><li>Support the standardisation of processes, procedures and operational best practices across sites.</li></ul><h3>Process Improvement &amp; Continuous Improvement</h3><ul><li>Lead continuous improvement and process optimisation initiatives across FM operations.</li><li>Analyse existing workflows and identify opportunities to improve efficiency, productivity, quality and cost.</li><li>Develop and implement improved processes in coordination with operational and functional teams.</li><li>Lead Root Cause Analysis (RCA) for recurring operational failures and service issues.</li><li>Ensure corrective and preventive actions are implemented and monitored through to closure.</li><li>Apply Lean, Six Sigma, TQM and other recognised process improvement methodologies where appropriate.</li></ul><h3>Quality Assurance, Audits &amp; Compliance</h3><ul><li>Conduct structured operational, quality and performance audits across FM contracts.</li><li>Identify non-conformances and areas for improvement.</li><li>Develop, monitor and close corrective action plans.</li><li>Ensure operational activities comply with contractual requirements, internal procedures and relevant industry standards.</li><li>Support implementation and maintenance of applicable ISO management systems and FM best practices.</li></ul><h3>SLA, KPI &amp; Performance Management</h3><ul><li>Review and optimise SLA and KPI frameworks in line with contractual requirements.</li><li>Analyse operational performance and identify trends, recurring issues and areas requiring management intervention.</li><li>Develop dashboards, reports and performance presentations.</li><li>Translate operational data into clear and actionable recommendations for management and site teams.</li><li>Support continuous improvement of service quality and client satisfaction.</li></ul><h3>Commercial &amp; Cost Optimisation</h3><ul><li>Support budgeting, estimation and pricing activities from an operational and technical perspective.</li><li>Review existing cost structures, resource assumptions and estimation methodologies.</li><li>Identify inefficiencies, cost leakage, overestimation and opportunities for optimisation.</li><li>Recommend cost-effective operational solutions without compromising service quality or contractual compliance.</li><li>Support alignment between commercial assumptions and actual operational requirements.</li><li>Contribute to cost reduction and efficiency initiatives across both live contracts and new bids/tenders.</li></ul><h3>Client &amp; Stakeholder Engagement</h3><ul><li>Engage with clients and key stakeholders to understand operational concerns and service expectations.</li><li>Support proactive resolution of service delivery issues.</li><li>Work closely with Operations, Technical, Commercial, Estimation, QHSE and other functional teams.</li><li>Promote a culture of continuous improvement, accountability and operational excellence across FM operations.</li></ul><h3>ESG &amp; Sustainability</h3><ul><li>Support sustainability and ESG initiatives across FM contracts.</li><li>Identify opportunities for improved energy efficiency, waste management and environmental performance.</li><li>Support compliance with environmental and sustainability requirements.</li><li>Contribute to relevant ESG, energy and sustainability reporting.</li></ul><h2>Qualifications &amp; Experience</h2><h3>Education</h3><p>Bachelor’s Degree in one of the following or a related discipline:</p><ul><li>Mechanical Engineering</li><li>Electrical Engineering</li><li>Industrial Engineering</li><li>Environmental Engineering</li><li>Building Services Engineering</li><li>Facilities/Asset Management Engineering</li></ul><h3>Experience</h3><ul><li>Minimum <strong>8–10 years of relevant experience within Facility Management</strong>.</li><li>Strong experience in process improvement, operational excellence and/or Total Quality Management (TQM).</li><li>Demonstrable experience working directly with FM site operations.</li><li>Strong understanding of both <strong>Hard and Soft FM Services</strong>.</li><li>Experience conducting operational audits, quality assessments and performance reviews.</li><li>Experience managing SLA/KPI frameworks and corrective action processes.</li><li>Exposure to estimation, budgeting, resource optimisation and operational cost analysis is highly desirable.</li></ul><h2>Certifications</h2><ul><li><strong>Lean Six Sigma Black Belt – highly preferred/required</strong></li><li>Strong Lean Six Sigma Green Belt candidates with demonstrable process improvement experience may be considered.</li><li>ISO 9001 Internal Auditor certification preferred.</li><li>Recognised Facility Management certification is advantageous.</li></ul><h2>Technical Knowledge</h2><p>Candidates should demonstrate good working knowledge of:</p><ul><li>Hard Services / MEP maintenance</li><li>Soft Services operations</li><li>Asset and maintenance management</li><li>Cleaning standards and best practices</li><li>Waste management and environmental practices</li><li>Quality Management Systems</li><li>Root Cause Analysis</li><li>SLA and KPI development</li><li>Process mapping and optimisation</li><li>Cost and resource optimisation</li><li>CAFM/CMMS environments</li></ul><p>Knowledge of relevant international standards is advantageous, including:</p><ul><li>ISO 9001 – Quality Management</li><li>ISO 14001 – Environmental Management</li><li>ISO 41001 – Facility Management</li><li>ISO 45001 – Occupational Health &amp; Safety</li><li>ISO 50001 – Energy Management</li></ul><h2>Systems &amp; Tools</h2><p>Strong proficiency in:</p><ul><li>Microsoft Excel</li><li>Microsoft PowerPoint</li><li>Microsoft Word</li></ul><p>Experience with some of the following is advantageous:</p><ul><li>Power BI or similar data visualisation tools</li><li>Microsoft Visio or equivalent process mapping tools</li><li>CAFM/CMMS platforms</li><li>MS Project</li><li>Primavera P6</li><li>Monday.com</li><li>Asana</li><li>Jira</li><li>Trello</li><li>Root Cause Analysis tools including 5 Whys and Fishbone Analysis</li></ul><h2>Key Competencies</h2><p>The successful candidate should be:</p><ul><li>Highly proactive and comfortable working independently</li><li>Field-driven with a strong understanding of actual site operations</li><li>Analytical and data-driven</li><li>Commercially aware and cost-conscious</li><li>Confident challenging existing processes and operational practices</li><li>Strong in problem-solving and Root Cause Analysis</li><li>Capable of influencing operational teams and stakeholders</li><li>Focused on measurable and sustainable improvement</li><li>Able to manage multiple contracts, priorities and improvement initiatives simultaneously</li><li>Strong in reporting, presentation and stakeholder communication</li></ul><p>The role requires an individual who can combine <strong>technical FM knowledge, process improvement expertise and commercial awareness</strong> to deliver measurable improvements in service quality, efficiency, compliance and cost performance.</p>

Lead Process Improvement Engineer – Facility Management

<h2>Job Summary</h2><p>The QHSE Officer / Coordinator will support the implementation and monitoring of Quality, Health, Safety, and Environmental requirements across FM operations, ensuring compliance with company, client, Qatar, and international standards.</p><h2>Key Responsibilities</h2><ul><li>Conduct routine QHSE inspections, audits, and site assessments.</li><li>Monitor FM activities for compliance with approved safety procedures.</li><li>Identify hazards, assess risks, and monitor corrective actions.</li><li>Support incident investigation, reporting, and preventive actions.</li><li>Maintain QHSE documentation, records, inspections, and reports.</li><li>Conduct toolbox talks, awareness sessions, and safety briefings.</li><li>Coordinate with operations teams, management, contractors, and stakeholders.</li><li>Support implementation of Quality, HSE, Environmental, and Risk Management systems.</li><li>Ensure compliance with relevant standards including ISO 45001 and applicable NFPA requirements.</li></ul><h2>Requirements</h2><ul><li>Recognized Health &amp; Safety qualification.</li><li><strong>NEBOSH Diploma required.</strong></li><li>Minimum <strong>5 years' QHSE experience after obtaining the NEBOSH qualification</strong>, within similar-sized GCC projects.</li><li>Minimum <strong>2 years' experience within Facility Management</strong>.</li><li>Strong experience in safety audits, inspections, risk assessments, and site monitoring.</li><li>Good understanding of ISO 45001, NFPA, and applicable Qatar requirements.</li><li><strong>Fluent in Arabic and English – mandatory.</strong></li><li>Multi-site FM experience is highly preferred.</li><li>Strong communication, reporting, analytical, and problem-solving skills.</li></ul>

QHSE Officer / QHSE Coordinator

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