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client success technical manager Jobs in Qatar

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it support

Click Solutions

IT SUPPORTWe are seeking a skilled IT Support Specialist to join our dynamic IT team. The ideal candidate will be responsible for providing technical assistance and support .The IT Support Specialist will diagnose and resolve hardware and software issues, assist with the implementation of IT solutions, and contribute to the overall efficiency and effectiveness of our organization's technology environmentResponsibilities :Installation, configuration of software and hardware ( L1 &amp; L2)Manage Network service and technology toolsSet up accounts and work station( active directory and PMS)Monitoring performance and maintain systems according to the requirementRequirements :Relevant certifications (e.g., Microsoft Certified IT Professional,ITIL,MCSA &amp; CCNA) are a plus.Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field is preferred.Minimum 2-3 years experience in IT Support Specialist fieldExcellent communication and interpersonal skills.The candidate should have a NOC applicableKnowledge about security /data back-upJob Types: Full-time, PermanentJob Type: Full-timePay: Up to QAR3,000.00 per month

IT SUPPORT

Technocare trading & Service

<ul><li>Provide End-User Support For Laptops, Desktops, Network Devices, And Peripherals</li><li>Manage And Troubleshoot Network Equipment, Servers, CCTV, And Other IT Systems</li><li>Handle Software Installations, Deployments, And Security Compliance</li><li>Assisting With On-Site or Remote Technical Support Requests.</li><li>Communicate Fluently In English</li><li>2&ndash;4 Years of Experience in Internal IT or Support Roles.</li></ul>Job Types: Full-time, PermanentPay: QAR2,500.00 - QAR3,500.00 per month

IT SUPPORT ENGINEER

Egis Group

<div>Company Description 
Egis is a leading global architectural, consulting, construction engineering, operations and mobility services firm. We create and operate intelligent infrastructure and buildings that both respond to the climate emergency and contribute to balanced, sustainable and resilient development. Our 20,500 employees operate across over 100 countries, deploying their expertise to develop and deliver cutting-edge innovations and solutions for clients. Through the wide range of our activities, we are central to the collective organisation of society and the living environment of citizens all over the world.&quot;
With 3,500 employees across 8 countries in the Middle East, Egis has delivered over 700 complex development projects, stimulating economic growth and enhancing quality of life. Ranked among the top ten firms in the Middle East by Engineering News Record (ENR), Egis is committed to sustainable development. The Group&rsquo;s operations in the Middle East are built on strategic acquisitions and a deep understanding of local market conditions. Egis&rsquo; long history of providing comprehensive engineering, consulting, and project management services makes it a trusted partner for regional governments, investors, and developers. 
Job Description 
The IT Support Officer is responsible for technical support to users by diagnosing and resolving software and hardware issues, maintaining software and hardware, and continuous improvement.
The position&rsquo;s holder can&rsquo;t be successful without complying with the relevant procedures, directives, and other legal requirements of the Quality Management System, fulfilling the accountabilities of this position in accordance with corporate policies, Code of Conduct and Code of Ethics Standards.
The main responsibilities are:<ul><li>
Client Support: the IT Support Officer provides assistance to users in the use of software or hardware. He performs interventions either remotely or on-site and serve as the first point of contact for users, handling first or second-level support as per their role. He is responsible for following up on client cases from incident opening to resolution and closure, diagnosing and correcting malfunctions described by users, and escalating issues beyond their scope.</li><li>
Diagnosing, Correcting, and Preventive Maintenance: the IT Technician is responsible for diagnosing and correcting software and hardware malfunctions, performing preventive maintenance.</li><li>
Continuous Improvement: the IT Technician gathers functional improvements desired by users, integrates new components according to defined standards, and ensures preventive maintenance. He contributes to the implementation of updates and evolutions, conducts tests before deployment, and creates and implements knowledge bases and user help documents. He is also involved in training, documentation, and process redesign.</li></ul><ul><li>
Software Management: the IT Technician should be able to input and interpret data according to software management rules. This involves reproducing client issue tests to propose solutions.</li><li>
Equipment Maintenance: identifying the usage and conditions of solutions or equipment over their lifecycle is crucial. The IT Technician is expected to perform maintenance and alert in case of malfunctions or potential anomalies.</li><li>
Client Relationship Management: maintaining a respectful and professional relationship with project stakeholders is essential. The Technician should adapt their posture and communication organization to the work situation, choosing the most appropriate communication method for client responses.</li><li>
Effective Communication: the IT Technician must listen actively and share pertinent information, adapting and drafting communication materials to fit objectives and context. They communicate clearly and effectively in both written and oral forms, especially in incident contexts.</li><li>
Innovation and Process Management: analysing needs and participating in the search for innovative ideas and solutions is important. The IT Technician adapts proven solutions to similar context characteristics and suggests improvements for quality client service.</li><li>
Teamwork and Collaboration</li><li>
Activity Prioritization: identifying and planning assigned activities is important. The IT Technician prioritizes client requests based on urgency and severity within their project.</li><li>
Autonomy Development: proposing improvements within given instructions and being proactive in suggesting process and treatment improvements for recurring client requests is expected</li></ul><ul><li> 
Performance Indicator (KPIs): proposing improvements within given instructions and being proactive in suggesting process and treatment improvements for recurring client requests is expected</li></ul><ul><li>
2&ndash;4 years of experience in IT support, system administration, or a similar role.</li><li>
Average ticket resolution time.</li><li>
User satisfaction and feedback ratings.</li><li>
System uptime and reliability metrics.</li><li>
Compliance with IT policies and security standards.</li></ul> 

Qualifications 
<ul><li>
Technical Skill Set</li></ul>
The candidate should be expert on below tasks &amp; techniques<ul><li>
2&ndash;4 years of experience in IT support, system administration, or a similar role.</li><li>
Windows OS installation, Office 365 Apps, End-point Security setup &amp; user account setup</li><li>
Understanding &amp; basic experience on Network Domain, Active Directory setup &amp; network protocols</li><li>
DNS, DHCP, TCP/IP, Printer &amp; file sharing setup.</li><li>
Structure cabling, termination and network test.</li><li>
Installation of internet connection &amp; wireless Access points</li><li>
End Point Security Antivirus installation &amp; activation.</li><li>
Local File Sharing &amp; NTFS Security permissions</li><li>
Inventory management &amp; reporting</li><li>
Maintaining LAN/WAN infrastructure, Wi-Fi, routers, switches, and firewalls.</li><li>
Troubleshoot connectivity and performance issues related to network devices.</li><li>
Support the implementation of network upgrades and security improvements</li><li>
Support the IT Manager in implementing cybersecurity best practices and policies.</li><li>
Assist users in adhering to IT security guidelines and data protection protocols.</li><li>
Provide first and second-level technical support to staff on hardware, software, and network issues.</li><li>
Diagnose and resolve technical problems in person, via phone, email, or remote access tools</li><li>
Monitor system performance and carry out routine maintenance to ensure reliability and security.</li><li>
Assist in setting up, configuring, and deploying new systems and devices.</li></ul> 

Additional Information</div>

IT Support Officer

SANIPEX GROUP

<div>
 
 
 About Us:
 
 
 
 
 
 
 Sanipex Group offers to our customers a unique lifestyle proposition throughout the Middle East, Europe, Asia and Africa. Our reputation has been built over 30 years through our Retail, Trade, Project and Digital channels by offering a one-stop-shop for architects, interior designers, developers, retailers and private clients alike. We are a dynamic, creative team of people who are passionate about our customers and products. Our team enjoy and participate in comprehensive training programs to develop new skills and capabilities. You too can thrive in a positive, fun, and driven culture and take your career to new heights. We employ over 43 nationalities and committed to inclusion and diversity. Since our team is expanding, we are looking for a talented IT Support Engineer to join us.
 
 
 
 
 
 
 About the Role:
 
 
 
 
 
 
 As an IT Support Engineer, you will provide 1st and 2nd line technical support for desktops, laptops, printers, and mobile devices, resolving issues both on-site and remotely. You will play a key role in maintaining and supporting the organization&rsquo;s IT infrastructure.
 
 
 Your responsibilities will include managing endpoint security, enrolling devices in Mobile Device Management (MDM) solutions, and maintaining accurate IT asset and equipment logs.
 
 
 You will support and configure Windows and macOS environments, as well as manage the Microsoft 365 ecosystem, including Azure and Intune.
 
 
 The role involves hands-on support for network infrastructure, including firewalls, switches, and access points, as well as experience with CCTV configuration and support. You will handle user onboarding and offboarding, mailbox and account management, and contribute to small to medium-sized IT projects.
 
 
 You will work closely with the IT Manager to escalate critical issues, support ongoing IT initiatives, and ensure smooth day-to-day operations. Flexibility in working hours and occasional travel to other group locations may be required.
 
 
 
 
 
 
 About You:
 
 
 
 
 
 
 You have strong technical knowledge of Windows and macOS environments, Microsoft 365 (Office 365), Azure, and Intune. You possess solid networking fundamentals and hands-on experience supporting network devices such as firewalls, switches, and wireless access points.
 
 
 You are experienced in configuring and deploying hardware, installing authorized software, and ensuring systems are kept up to date with the latest security patches and updates. Familiarity with ITSM ticketing tools and structured incident management is essential.
 
 
 You are well-organized, able to prioritize tasks effectively, and comfortable working in a fast-paced support environment. Strong communication skills and a collaborative mindset allow you to work efficiently with users and IT leadership.
 
 
 Relevant certifications such as CCNA, ITIL, or Azure are considered an advantage.
 
 
 
 
 
 
 What we can offer:
 
 
 
 
 
 
 You will turn your career aspirations into reality. We will help shape your career journey through enriching experiences, learning, and development opportunities. Our Group offers diverse career paths for those who are passionate, innovative, and collaborative - every day.
 
 
 We recognise the value that you bring, and we strive to provide a competitive salary and benefits package.
 
 
 
 
 
 
 We Welcome Everyone to Apply:
 
 
 
 
 
 
 It takes diversity of thought, culture, background, abilities, and perspectives to truly enthuse and excite our customers. We welcome all applicants to apply and be part of our exciting future.
 
 
 We would like to thank you in advance for your application. Due to the influx of applications, we don&rsquo;t always get the opportunity to speak to our candidates. Consequently, if you haven&rsquo;t been contacted over the next two weeks then you can assume you have not been successful on this occasion.
 
 
 
</div>

IT Support Engineer - Qatar

Helitrope Ventures

We are looking for a reliable and proactive IT Helpdesk / Junior System Administrator to support the daily IT operations across office and project locations. The ideal candidate will provide first-level technical support, manage routine system and network maintenance, and ensure seamless user experience through timely troubleshooting and resolution.KEY RESPONSIBILITIESTechnical Support &amp; Helpdesk<ul><li>Provide first-line support for hardware, software, and network issues.</li><li>Install, configure, and maintain computers, printers, and other peripherals.</li><li>Handle troubleshooting for Windows OS, Microsoft Office, and network connectivity.</li><li>Manage user accounts, passwords, and access permissions in coordination with the System Administrator.</li></ul>System &amp; Network Maintenance<ul><li>Monitor system performance and report issues promptly.</li><li>Assist in software updates, backups, and equipment inventory management.</li><li>Support the configuration and maintenance of LAN/Wi-Fi networks and office devices.</li></ul>Project &amp; Field IT Support<ul><li>Provide on-site IT assistance to project teams and business units.</li><li>Coordinate setup of IT and communication systems at new or temporary business locations.</li><li>Ensure equipment readiness and system stability during operational activities.</li></ul>Documentation &amp; Coordination<ul><li>Maintain accurate records of service requests and IT assets.</li><li>Assist in preparing IT documentation and user guides for internal use.</li><li>Collaborate with vendors and suppliers when required for maintenance or technical support.</li></ul>QUALIFICATIONSThis role is hands-on and requires someone flexible, detail-oriented, and capable of working in both office and site-based environments.Education<ul><li>Bachelor&rsquo;s degree or diploma in Information Technology, Computer Science, or related technical field.</li><li>Additional certifications (CompTIA A+, Network+, Microsoft Fundamentals) are an advantage.</li></ul>Experience<ul><li>1&ndash;2 years of experience in IT Helpdesk, Technical Support, or Junior System Administration role.</li><li>Experience supporting both office-based and project site operations preferred.</li></ul>Technical Skills<ul><li>Proficient in computer hardware and software troubleshooting.</li><li>Knowledge of Windows OS, Office 365, and common business applications.</li><li>Familiar with LAN/WAN setup, routers, switches, Wi-Fi, and connectivity solutions.</li><li>Understanding system security, backup procedures, and user management.</li></ul>Communication Skills:<ul><li>Strong English communication skills, both written and verbal.</li><li>Able to interact with non-technical users and explain technical issues clearly.</li></ul>Professional Attributes<ul><li>Service-Oriented: Responsive and reliable in addressing IT concerns.</li><li>Proactive: Takes initiative in identifying and resolving issues before escalation.</li><li>Adaptable: Flexible with schedule and capable of working extended hours when required.</li><li>Detail-Oriented: Maintains accuracy in documentation and IT asset management.</li><li>Team Player: Works collaboratively within the IT team and across departments.</li><li>Physically Fit: Capable of handling hardware setup and field work.</li><li>Mobile &amp; Flexible: Willing to travel to various business or project sites across Qatar.</li></ul>Job Type: Full-timePay: QAR3,000.00 - QAR4,500.00 per monthApplication Question(s):<ul><li>Do you have hardware/software/network troubleshooting experience? If yes, specify what tools, and applications have you used.</li></ul>Experience:<ul><li>IT Helpdesk, TechSupport, or Jr. System Administration: 1 year (Required)</li></ul>License/Certification:<ul><li>IT / Relevant Certifications for the position (Preferred)</li></ul>Location:<ul><li>Doha (Required)</li></ul>Willingness to travel:<ul><li>75% (Preferred)</li></ul>Work Location: In person

IT Helpdesk

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 
 
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 
 
 
 Job Description
 
 
 
 The Assistant IT Manager supports the IT Manager in overseeing all hotel technology operations, ensuring the reliability, security, and efficiency of infrastructure, systems, and guest-facing technologies. This role plays a key part in maintaining smooth hotel operations, enhancing guest experiences, and upholding cybersecurity and data compliance. The Assistant IT Manager also collaborates with internal departments, manages support tasks, and helps implement the hotel&rsquo;s IT strategy in line with business goals.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Assist in the planning, implementation, and maintenance of the hotel&rsquo;s IT infrastructure, including networks, servers, hardware, and software systems.
 </li>
 <li>
 Support critical hotel systems such as:
 </li>
 <ul>
 <li>
 Property Management System (e.g., Opera)
 </li>
 <li>
 Point of Sale systems (e.g., MICROS)
 </li>
 <li>
 Key card access systems
 </li>
 <li>
 IP telephony and voicemail
 </li>
 <li>
 CCTV and surveillance
 </li>
 <li>
 Guest Wi-Fi and HSIA platforms
 </li>
 </ul>
 <li>
 Enforce cybersecurity protocols, ensuring regular data backups and that disaster recovery plans are tested and maintained.
 </li>
 <li>
 Provide day-to-day IT support across all departments, troubleshooting issues to minimize downtime and optimize productivity.
 </li>
 <li>
 Liaise with external IT vendors, service providers, and corporate IT teams to coordinate support and system upgrades.
 </li>
 <li>
 Train staff on IT systems usage, cybersecurity awareness, and adherence to IT policies and procedures.
 </li>
 <li>
 Assist with IT budgeting, procurement processes, and maintenance of accurate asset inventories.
 </li>
 <li>
 Research and recommend technology solutions to improve operational efficiency and enhance the guest experience.
 </li>
 <li>
 Ensure compliance with local data protection laws, industry regulations, and internal IT standards.
 </li>
 <li>
 Participate in a 24/7 support rotation or on-call schedule for critical system issues and emergencies.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.
 </li>
 <li>
 3&ndash;5+ years of experience in IT management, preferably in hospitality.
 </li>
 <li>
 Strong knowledge of hospitality software systems (e.g., Opera PMS, MICROS POS, key card systems).
 </li>
 <li>
 Proven experience managing networks, servers, Windows environments, and cloud services.
 </li>
 <li>
 Solid understanding of cybersecurity, data protection laws, and disaster recovery planning.
 </li>
 <li>
 Strong leadership, communication, and project management skills.
 </li>
 <li>
 Ability to manage vendors, budgets, and strategic IT initiatives.
 </li>
 </ul>
</div>

Assistant IT Manager

Cartafella Analytics

We are looking for Technical support staff &amp; L-1 network support for Qatar location.1) Technical support staff.Role Objective<ul><li>Provide first-level (L1) IT technical support to end users.</li></ul><ul><li>Ensure timely incident resolution and SLA compliance.</li></ul><ul><li>Support uninterrupted business operations across all company locations.</li></ul><ul><li>Operate under the functional supervision of the IT Department.</li></ul>Key Responsibilities1. End-User SupportProvide L1 technical support for:<ul><li>Desktops and laptops.</li></ul><ul><li>Printers and scanners.</li></ul><ul><li>Mobile devices and tablets.</li></ul><ul><li>IT peripherals.</li></ul>Assist users with:<ul><li>Windows operating system.</li></ul><ul><li>Microsoft Office applications.</li></ul><ul><li>Email and standard enterprise applications.</li></ul>Perform:<ul><li>Basic access-related support.</li></ul>2. Incident &amp; Service Request Management:Log, track, and resolve incidents and service requests using the Helpdesk/Ticketing system.<ul><li>Ensure compliance with defined SLA response and resolution timelines.</li></ul><ul><li>Escalate unresolved or complex issues to L2/L3 support teams as per the escalation matrix.</li></ul><ul><li>Follow up with users to confirm issue resolution and ticket closure.</li></ul>3. System &amp; Device Support:Perform basic installation, configuration, and troubleshooting of:<ul><li>Operating systems.</li></ul><ul><li>Business applications.</li></ul><ul><li>Printers, IP phones, and video conferencing devices.</li></ul><ul><li>Assist the internal IT team in the end-to-end management of the IT asset lifecycle.</li></ul><ul><li>Provide operational support to the internal IT team for assigned projects and activities.</li></ul><ul><li>Support user onboarding and offboarding activities, including:</li></ul><ul><li>Device setup and software installation.</li></ul><ul><li>User access provisioning.</li></ul>2) Technical &amp; Network Support Executive2) Technical &amp; Network Support ExecutiveJob Overview: Provides hands-on network troubleshooting and support across multiple locations, focusing on identifying and diagnosing network issues, including network switches, LAN/WAN components, and related devices. Coordinates with outsourced technical support staff to ensure seamless operations and minimal service disruption. The role emphasizes problem detection and resolution rather than configuration or implementation.Key Responsibilities:<ul><li>Act as the primary point of contact for network incidents, performing initial diagnostics, troubleshooting, and incident response.</li></ul><ul><li>Identify issues with network switches, cabling, and other network devices without performing full configuration tasks.</li></ul><ul><li>Coordinate and collaborate with outsourced technical support staff.</li></ul><ul><li>Escalate complex issues to higher-level support as needed.</li></ul><ul><li>Provide technical support during regular and off-working hours as required.</li></ul><ul><li>Travel to remote sites for on-site support when necessary.</li></ul><ul><li>Maintain accurate records of incidents, resolutions, and network performance.</li></ul><ul><li>Ensure minimal service disruption and optimal network performance across all locations.</li></ul>Requirements:<ul><li>Proven experience in network troubleshooting and technical support.</li></ul><ul><li>Strong understanding of networking concepts, switches, and hardware/software troubleshooting.</li></ul><ul><li>Ability to identify network issues effectively.</li></ul><ul><li>Ability to work independently and as part of a team.</li></ul><ul><li>Excellent problem-solving and communication skills.</li></ul><ul><li>Valid driving license and access to a personal vehicle for site visits when company transportation is unavailable.</li></ul><ul><li>Willingness to travel to remote sites as required.</li></ul>Preferred Qualifications:<ul><li>Certifications such as CCNA, CompTIA Network+, or equivalent.</li></ul>If you are available please send your cv immediatelyJob Type: Full-timePay: QAR4,000.00 - QAR5,000.00 per monthWork Location: Remote

Technical support staff for Qatar

Explore 1578+ It support in Qatar this January. Find roles across top companies and apply now to boost your career.