customer success specialist Jobs in Lahore Pakistan

customer success specialist

performance marketing specialist Jobs in Lahore Pakistan

performance marketing specialist

technical sales engineer Jobs in Lahore Pakistan

technical sales engineer

product designer

application engineer Jobs in Lahore Pakistan

application engineer

product specialist

GenXe Tech

We are hiring a Product Specialist to deliver demos, onboard customers, and support users for our advanced automotive SaaS platform.Our platform is designed for car dealerships across the UAE and GCC, helping them manage inventory, CRM, sales, purchases, accounts, VAT, and daily showroom operations, all in one cloud-based system.In this role, you will deliver high-quality online demos, understand customer requirements, and ensure successful onboarding and adoption of the platform.Key Responsibilities<ul><li>Conduct clear, engaging online demos (Zoom / Google Meet) for car dealerships.</li><li>Lead Conversion &amp; Sales: Convert demo leads into paying customers through consultative selling.</li><li>Become a deep expert in the product and confidently explain its benefits and real business value.</li><li>Understand UAE/GCC automotive workflows and map customer needs to product capabilities.</li><li>Support new customers with onboarding, training, and basic system setup.</li><li>Maintain accurate CRM records of demos, follow-ups, and the pipeline.</li><li>Collect customer feedback and work with the development team for product improvements.</li><li>Assist customers during trial periods and provide post-demo support.</li></ul>Requirements &amp; Qualifications<ul><li>Minimum 1-2 years of experience in a customer-facing SaaS role (Customer Success, Sales, Onboarding, or Product Demo).</li><li>Proven track record of meeting or exceeding sales or conversion targets.</li><li>Ability to understand technical SaaS products and explain them in simple, business-focused language.</li><li>Excellent consultative skills with the ability to identify client needs and propose solutions.</li><li>Experience using CRM systems, collaboration tools, and online meeting platforms.</li><li>Strong communication and presentation skills in English (Arabic is a plus).</li><li>Knowledge of the UAE/GCC automotive or retail industry is a strong advantage.</li></ul>Salary &amp; Compensation<ul><li>Base Salary: PKR 60,000 &ndash; 80,000 / month</li><li>Incentives: Attractive commission structure based on conversions</li><li>Performance Bonus: Monthly bonuses for meeting or exceeding targets</li><li>Total Potential Monthly Earnings: PKR 90,000 &ndash; 120,000+</li></ul>Benefits<ul><li>Professional training on our automotive SaaS platform</li><li>Friendly and supportive work culture</li><li>Fast growth opportunities based on performance</li><li>Be an early team member in a rapidly growing SaaS startup and contribute directly to the product&rsquo;s future</li></ul>How to ApplySend your CV to: hr@ftssoft.net Subject Line: Product SpecialistJob Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthExperience:<ul><li>SaaS customer facing: 1 year (Required)</li></ul>Language:<ul><li>English (Fluent) (Required)</li></ul>Location:<ul><li>Lahore (Preferred)</li></ul>

Product Specialist

ACE Money Transfer

<div>
 
 About Us:
 
 
 
 We are a dynamic and fast-growing financial technology group headquartered in Manchester, United Kingdom, with an established presence across the UK, Europe, Canada, Australia, Pakistan, and Bangladesh. Our group, encompassing ACE Money Transfer and ACE Union, operates across two regulated verticals: Electronic Money Services (EMI) and Cross-Border Remittances.
 
 
 Through our digital platforms, including mobile apps, web portals, and APIs, we deliver a comprehensive range of regulated financial services. These include digital payments, e-wallets, electronic money issuance, prepaid cards, mobile top-ups, bill payments, and international money transfers, designed to serve both individual and business customers in over 100 countries. By leveraging cutting-edge technologies such as AI for fraud detection, automation for seamless transactions, and partnerships with global leaders like Mastercard, we provide secure, user-friendly, and accessible financial solutions that adapt to the evolving needs of a global customer base.
 
 
 As we scale our EMI and remittance operations amid 2025's fintech landscape&mdash;marked by real-time payments, embedded finance, blockchain integration, and sustainability initiatives&mdash;we are building a leadership team to drive innovation, regulatory compliance, and excellence across our dual-regulated ecosystem.
 
 
 
 Position Summary:
 
 
 
 We are looking for a detail-oriented Product Specialist to support smooth coordination across Product, Design, IT, CX, Compliance, and Marketing teams. The role involves maintaining clear and updated documentation, providing timely clarifications, and ensuring effective communication for assigned product modules. You will help align teams on upcoming releases, support testing and requirement gathering, and contribute to knowledge-sharing across the department. The ideal candidate has strong analytical and communication skills, a good understanding of UX principles, and experience with product tools&mdash;preferably within fintech or compliance-driven environments.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Product Execution &amp; Delivery Support:
 </li>
 <li>
 Manage delivery of assigned product modules under the guidance of the Product Lead/PM
 </li>
 <li>
 Break down requirements into detailed user stories, acceptance criteria, and supporting documentation
 </li>
 <li>
 Support backlog grooming for specific features and prepare items for sprint readiness
 </li>
 <li>
 Work with IT/ASC during development cycles to clarify requirements and ensure smooth execution
 </li>
 <li>
 UX &amp; User Journey Improvement:
 </li>
 <li>
 Collaborate with UI/UX designers to refine specific screens and flows (e.g., Onboarding, KYC, Transfer Steps, Receiver Flow)
 </li>
 <li>
 Identify friction points in assigned journeys and suggest UX/UI improvements
 </li>
 <li>
 Conduct usability validations and internal review sessions before features move to development
 </li>
 <li>
 Data Driven Insights &amp; Analysis:
 </li>
 <li>
 Analyze user behaviour, funnels, conversion data, and session insights
 </li>
 <li>
 Build user cohorts and segmented funnels to understand behavioural patterns
 </li>
 <li>
 Prepare reports highlighting drop-offs, issues, and opportunities for improvement
 </li>
 <li>
 Recommend Optimizations to the Product Lead/PM, who will prioritize solutions
 </li>
 <li>
 Testing &amp; Quality Assurance Support:
 </li>
 <li>
 Execute functional, UX, and regression testing for assigned features before release
 </li>
 <li>
 Conduct module-level product audits to validate reliability and identify issues
 </li>
 <li>
 Incident Tracking &amp; Operational Support:
 </li>
 <li>
 Support Initial assessment and documentation of product issues raised by CX, Compliance, or internal teams
 </li>
 <li>
 Document incidents, root causes, and context for the product Lead/PM to prioritize
 </li>
 <li>
 Work with IT/QA on follow-up and ensure stakeholders receive timely updates
 </li>
 <li>
 Cross-Functional Coordination:
 </li>
 <li>
 Support communication between Product, Design, IT and CX teams for assigned modules
 </li>
 <li>
 Provide clarifications, documentation, and testing notes to help projects move smoothly
 </li>
 <li>
 Assist in aligning operational, compliance, and marketing teams on upcoming release and features changes
 </li>
 <li>
 Documentation &amp; Cross Collaboration:
 </li>
 <li>
 Maintain clear, structured, and up-to-date documentation for all assigned modules, including flows, requirements, use cases, and release notes
 </li>
 <li>
 Ensure all relevant stakeholders (Product, IT, Design, CX, Compliance, &amp; Marketing) have access to accurate and updated information
 </li>
 <li>
 Facilitate smooth collaboration between teams by providing timely clarifications, summarized notes, and alignment documents
 </li>
 <li>
 Support consistent knowledge-sharing practices by contributing to the Product Book and departmental Knowledge repositories
 </li>
 <li>
 Act as a bridge between departments to ensure every feature, fix or enhancement is communicated clearly and understood correctly
 
 
 </li>
 </ul>
 
 Skills &amp; Competencies:
 
 
 
 <ul>
 <li>
 Strong Analytical mindset with ability to drive insights from user behaviour data
 </li>
 <li>
 Good understanding of UX principles and modern mobile/web design patterns
 </li>
 <li>
 Effective cross-functional communication skills
 </li>
 <li>
 Ability to document requirements clearly and concisely
 </li>
 <li>
 Proficiency with Postman, SQL, UXCam, analytics dashboards, Figma (view mode), Jira, and Confluence
 </li>
 <li>
 Strong problem-solving skills with attention to detail
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
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 Bachelor&rsquo;s Degree in Business, Computer Sciences, Design or a related field
 </li>
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 3-4 Years of Experience in product, Business Analysis, or Digital Product Roles
 </li>
 <li>
 Exposure to fintech, remittance, or digital Payments is a strong plus
 </li>
 <li>
 Understanding of KYC, AML, and Compliance-Driven user flows is preferred
 
 
 </li>
 </ul>
 Powered by JazzHR
 
 
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</div>

HR Force International

Key Responsibilities: 
Product Positioning & Messaging: 
<ul>
<li>Develop compelling product positioning and core messaging for Fintech SaaS products.</li>
<li>Translate complex technical features into clear value propositions for global clients.</li>
<li>Create personas, ICP definitions, and buyer journey mapping.</li>
</ul>
Go-To-Market (GTM) Strategy: 
<ul>
<li>Plan and execute GTM strategies for new product launches and feature releases.</li>
<li>Collaborate with Product & Sales teams to ensure alignment across all stages of the product lifecycle.</li>
<li>Own product marketing content for GTM campaigns, sales kits, and customer onboarding.</li>
</ul>
Market & Competitive Intelligence: 
<ul>
<li>Conduct ongoing competitor analysis (features, pricing, positioning).</li>
<li>Identify market gaps, opportunities, and trends in Fintech.</li>
<li>Maintain competitive battle cards for Sales teams.</li>
</ul>
Customer & Product Insights: 
<ul>
<li>Gather insights from Sales, Support, and CS to understand customer pain points & use cases.</li>
<li>Conduct customer interviews, surveys, and feedback loops for feature improvement.</li>
<li>Build product storytelling through real customer success cases.</li>
</ul>
Sales Enablement: 
<ul>
<li>Develop pitch decks, product demos scripts, comparison sheets, case studies, and ROI calculators.</li>
<li>Train Sales teams on product updates and competitive positioning.</li>
<li>Support Sales with targeted messaging for high-value deals.</li>
</ul>
Content Creation (Product-Focused): 
(Again — NOT digital marketing content)
 <ul>
<li>Create product sheets, whitepapers, solution briefs, feature guides, pricing comparisons, etc.</li>
<li>Collaborate with Design teams to develop visually compelling product collateral.</li>
</ul>
Requirements: 
:
 
<ul>
<li>2.5–6 years of experience in SaaS Product Marketing, Product Strategy, Product Growth, or GTM.</li>
<li>Strong understanding of SaaS B2B, preferably Fintech, RegTech</li>
<li>Ability to convert complex product features into customer-centric messaging.</li>
<li>Experience performing competitive analysis and positioning.</li>
<li>Strong analytical & research skills.</li>
<li>Excellent communication and presentation abilities.</li>
<li>Experience working closely with Product Managers, Sales & CS teams.</li>
</ul>

SaaS Product Marketing Specialist

Key ResponsibilitiesProduct Positioning &amp; Messaging<ul><li>Develop compelling product positioning and core messaging for SaaS products.</li><li>Translate complex technical features into clear value propositions for global clients.</li><li>Create personas, ICP definitions, and buyer journey mapping.</li></ul>Go-To-Market (GTM) Strategy<ul><li>Plan and execute GTM strategies for new product launches and feature releases.</li><li>Collaborate with Product &amp; Sales teams to ensure alignment across all stages of the product lifecycle.</li><li>Own product marketing content for GTM campaigns, sales kits, and customer onboarding.</li></ul>Market &amp; Competitive Intelligence<ul><li>Conduct ongoing competitor analysis (features, pricing, positioning).</li><li>Identify market gaps, opportunities, and trends in Identity Verification, and Fintech.</li><li>Maintain competitive battle cards for Sales teams.</li></ul>Customer &amp; Product Insights<ul><li>Gather insights from Sales, Support, and CS to understand customer pain points &amp; use cases.</li><li>Conduct customer interviews, surveys, and feedback loops for feature improvement.</li><li>Build product storytelling through real customer success cases.</li></ul>Sales Enablement<ul><li>Develop pitch decks, product demos scripts, comparison sheets, case studies, and ROI calculators.</li><li>Train Sales teams on product updates and competitive positioning.</li><li>Support Sales with targeted messaging for high-value deals.</li></ul>Content Creation (Product-Focused)(Again &mdash; NOT digital marketing content)<ul><li>Create product sheets, whitepapers, solution briefs, feature guides, pricing comparisons, etc.</li><li>Collaborate with Design teams to develop visually compelling product collateral.</li></ul>Requirements<ul><li>2.5&ndash;6 years of experience in SaaS Product Marketing, Product Strategy, Product Growth, or GTM.</li><li>Strong understanding of SaaS B2B, preferably Fintech,Payments, or Identity Verification.</li><li>Ability to convert complex product features into customer-centric messaging.</li><li>Experience performing competitive analysis and positioning.</li><li>Strong analytical &amp; research skills.</li><li>Excellent communication and presentation abilities.</li><li>Experience working closely with Product Managers, Sales &amp; CS teams.</li></ul>Job Type: Full-timePay: Rs200,000.00 - Rs350,000.00 per monthWork Location: In person

Podium

<div>
 At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.
 
 
 Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes&rsquo; Next Billion Dollar Startups, Forbes&rsquo; Cloud 100, the Inc. 5000, and Fast Company&rsquo;s World&rsquo;s Most Innovative Companies.
 
 
 At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you!
 
 
 Our Customer Support efforts are essential to our customers' experience, helping to answer questions, troubleshoot customer inquiries, and working creatively to keep customers working on what matters most: growing their business!
 
 
 People who thrive in this role are curious and creative; they&rsquo;re driven by empowering others to be successful. They&rsquo;re energized by the opportunity to be challenged and enjoy growing and stretching their skills every day. The customer is at the center of everything we do.
 
 
 
 What you will be doing:
 
 
 
 <ul>
 <li>
 You will work with Podium customers to answer how-to questions and troubleshoot the Podium platform. When customers have questions, you have answers!
 </li>
 <li>
 You will deliver a &ldquo;human-first&rdquo; experience and resolutions for customers through voice and written interactions across chat, email, phone, and Podium tools in a timely and accurate manner.
 </li>
 <li>
 You will become an expert in Podium products, both at a technical and customer use-case level.
 </li>
 <li>
 You will not stop at a simple resolution, but will look for opportunities to help customers maximize their value from Podium, looking for new ways to work smarter and delight customers!
 </li>
 <li>
 You will work with Podium to increase organizational efficiencies, share feedback, and help others work smarter while driving customer value higher.
 </li>
 <li>
 You will collaborate with certain Podium departments (Sales, Onboarding, Account Management, Retention, etc.) to increase customer engagement and contribute to retaining customers long term!
 
 
 </li>
 </ul>
 
 General terms of contract fulfillment:
 
 
 
 <ul>
 <li>
 Ticket Resolution + Case Volume
 </li>
 <li>
 Customer Satisfaction + Quality of Customer Interactions
 
 
 </li>
 </ul>
 
 What experience you should have:
 
 
 
 <ul>
 <li>
 MUST SPEAK ENGLISH FLUENTLY
 </li>
 <li>
 Must be geographically based in Lahore, Pakistan
 </li>
 <li>
 Must be available to work onsite at our Lahore office location
 </li>
 <li>
 2-3 years of providing Software-as-a-Service (SaaS) customer support to businesses with examples where you&rsquo;ve influenced customers for the better
 </li>
 <li>
 Demonstrated background of providing support for multiple online software or SaaS products and/or IT experience
 </li>
 <li>
 Experience building best practices geared towards support quality and efficiencies, potentially from having served as a Subject Matter Expert (SME) or in other roles
 </li>
 <li>
 The ability to balance working independently and through ambiguity while contributing to improving customer satisfaction
 </li>
 <li>
 Multiple examples of prioritizing for highest impact/value work amongst competing priorities or demands
 </li>
 <li>
 You are familiar with basic web technologies (ex: HTML, CSS, JSON, and JavaScript)
 </li>
 <li>
 You are familiar with navigating and working with multiple support systems such as or similar to the following (ex: Salesforce, Twilio, ServiceNow, Zendesk, Freshdesk, Service Cloud, LiveAgent, Intercom etc)
 
 
 </li>
 </ul>
 
 What you should know:
 
 
 
 <ul>
 <li>
 Must be available to provide the services within U.S. business hours
 </li>
 </ul>
</div>

Product Support Specialist (Lahore, Pakistan)

Speak Easy Marketing PVT LTD

Company DescriptionShahCo Medical Pvt. Ltd., based in Lahore, started as a distributor of a limited range of medical products and has quickly become one of the prominent companies in Pakistan. ShahCo's vision is to be recognized as one of the top Bio-Medical Engineering Solution Providers in the country, with a focus on technical development and advancements. The company is committed to providing innovative equipment and services to help healthcare providers better serve their patients.Position: Product SpecialistShahCo Medical Pvt. Ltd., a leading name in the medical equipment and healthcare solutions industry, is looking for a Product Specialist to join our growing team. The ideal candidate will be responsible for supporting product knowledge, demonstrations, customer training, and market development.Key Responsibilities:<ul><li>Provide product demonstrations and technical support to clients.</li><li>Assist sales teams with product knowledge and presentations.</li><li>Conduct training sessions for customers and internal teams.</li><li>Maintain strong product expertise and stay updated with industry trends.</li><li>Build and manage relationships with healthcare professionals.</li><li>Support business development activities and meet assigned targets.</li></ul>Requirements:<ul><li>1&ndash;3 years of relevant experience in medical devices or healthcare products.</li><li>Education: Pharmacist (Pharm-D), MIT Engineer, or Biotechnologist.</li><li>Strong communication, presentation, and interpersonal skills.</li><li>Ability to understand technical product details.</li><li>Willingness to travel (if required).</li></ul>&lrm;What We Offer:<ul><li>&lrm;Competitive salary and travel allowances.</li><li>&lrm;Opportunity to work with cutting-edge interventional technologies.</li><li>&lrm;Platform to engage with leading physicians and healthcare institutions.</li><li>&lrm;A role that blends clinical practice, training, and strategic contribution.</li></ul>&lrm;To Apply:&lrm;Send your CV, cover letter, and a brief list of relevant procedures performed to:&lrm;HR@shahco.net&lrm;&lrm;Join us in transforming patient care through innovation and clinical excellenceJob Type: Full-timeWork Location: In person

Product Specilaist

ACE Union

JOB SUMMARY:We are looking for a Product Analyst to support data-driven decision-making and help enhance our digital products through insightful analysis and collaboration. In this role, you will analyse user behaviour, product performance, and operational data to uncover opportunities and guide product improvements. You will work closely with cross-functional teams to validate hypotheses, solve problems, and contribute to creating intuitive, user-focused digital experiences. The ideal candidate has strong analytical and communication skills, a product-focused mindset, and a basic understanding of UI/UX principles. Proficiency in SQL for data extraction and analysis, along with experience using Postman for API testing and validation, is essential for success in this role.KEY RESPONSIBITIES:1. Cross-Functional Product Support<ul><li>Support cross-functional teams (Product, Design, Development) in enhancing money transfer experience &amp; services.</li><li>Collaborate with UI/UX designers to help improve user experience across ACE's app and website.</li><li>Participate in sprint planning and assist in coordinating tasks with technical teams.</li></ul>2. User Journey Audits &amp; Testing<ul><li>Perform monthly audits of the app and website by executing key use cases, ensuring end-to-end reliability.</li><li>Test new app versions and assigned tasks prior to release to validate performance, stability, and alignment with requirements.</li><li>Provide clear testing notes, captured issues, and recommendations to Product Specialist/Lead and IT teams.</li></ul>3. Data &amp; Behaviour Analysis<ul><li>Analyse user interactions, customer data, and journey behaviour to identify usability issues or performance bottlenecks, and support optimisation initiatives</li><li>Review funnels to identify drop-offs, friction points, and areas for improvement.</li><li>Create user cohorts and segmented funnels to understand behavioural patterns.</li><li>Interpret user behaviour data and contribute insights that support optimising onboarding, transfers, payments, and key journeys.</li></ul>4. Documentation &amp; Reporting<ul><li>Assist in preparing scope documents, Product Requirement Documents (PRDs), Business Requirement Documents (BRDs), and other supporting documentation under guidance of the Product Lead or Product Specialist.</li><li>Prepare, update, and maintain detailed use cases for all major product flows.</li><li>Support in maintaining product specification documents and the consolidated Product Book by updating flows, requirements, and changes as directed.</li><li>Document research findings or behavioural insights where applicable to support product decision-making.</li></ul>5. Incident Logging &amp; Escalation<ul><li>Attend to user escalations raised by CX or other frontline teams by performing an initial review and documentation of issues.</li><li>Log and escalate product-related incidents promptly to the Product Specialist or Product Lead.</li><li>Coordinate with IT/QA teams as needed and support the resolution process by providing clear context, replication steps, and validation.</li></ul>6. Collaboration &amp; Coordination<ul><li>Collaborate with Compliance, CX, Marketing, and internal teams to gather feedback, understand user challenges, and support product-related initiatives.</li><li>Ensure accurate and structured communication of findings, testing outcomes, and analysis insights to Product Specialists and Product Lead.</li></ul>7. Product Research, Insights &amp; Innovation<ul><li>Conduct structured research on customer behaviour, market trends, and competitor offerings to support product improvement and strategic planning.</li><li>Perform exploratory data reviews to identify patterns, user needs, and friction points that inform product enhancements.</li><li>Benchmark ACE&rsquo;s mobile app and website against leading fintech and remittance platforms to identify innovation and UX improvement opportunities.</li><li>Generate insight-driven recommendations for enhancements, new features, and optimisation experiments.</li><li>Validate hypotheses through user feedback, usability testing results, A/B tests, and funnel behaviour analysis.</li><li>Summarise key research findings and innovation opportunities for Product Lead/Specialist to support roadmap decisions.</li></ul>Skills and Competencies<ul><li>Analytical Thinking: Ability to interpret data and user behaviour to support product decisions.</li><li>Communication: Comfortable presenting ideas and findings to both technical and non-technical colleagues.</li><li>Team Collaboration: Works well in a team environment and enjoys cross-functional collaboration.</li><li>Problem Solving: Keen to investigate problems and suggest practical solutions.</li><li>Product Mindset: Enthusiastic about improving customer experience through digital products.</li><li>Basic UI/UX Understanding: A general awareness of good design and user-friendly digital journeys.</li><li>Proficiency with Postman for API testing and validation</li><li>Ability to write and execute SQL queries for data extraction and analysis</li></ul>Basic Qualifications<ul><li>Education: Bachelor&rsquo;s degree in Business, Computer Science, Design, or a related field.</li><li>Experience: 2 years in a product, business analysis, or tech-related role.</li><li>Bonus: Interest or exposure to fintech, remittance, or digital payment systems.</li></ul>Job Type: Full-timePay: Rs170,000.00 - Rs200,000.00 per monthApplication Question(s):<ul><li>What is your current compensation package?</li><li>What is your expected salary?</li><li>Is it possible for you to commute daily to Gulberg-II Lahore, or to relocate to Lahore city for this job?</li><li>The shift timing connected with the role is 01 PM PST to 10 PM PST. Is it feasible for you to work in these timings?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>Do you speak English Proficiently ? (Required)</li></ul>Work Location: In person

Product Analyst

Explore 1001+ Product specialist in Lahore Pakistan this December. Find roles across top companies and apply now to boost your career.

1001 product specialist jobs IN Lahore Pakistan

Product Specialist

Product Specialist

SaaS Product Marketing Specialist

SaaS Product Marketing Specialist

Product Support Specialist (Lahore, Pakistan)

Product Specilaist

Product Analyst