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programs manager

Policy Programs Manager, Africa, Middle East, and Turkiye (AMET)

Amazon.com

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><p>
The Program Manager will lead and scale compliance and enforcement mechanisms within Amazon&rsquo;s Last Mile delivery network across AMET (UAE, Saudi Arabia, Egypt, Turkey). This role requires end-to-end ownership of cross-functional initiatives, strong stakeholder management, and analytical rigor.<br>
<br>
Manage and execute multiple compliance, safety, and operational programs simultaneously, ensuring timelines and deliverables are met.<br>
<br>
Collaborate with Business Coach, Legal, TRC, and Operations to implement process improvements and resolve high-impact risks.<br>
<br>
Develop and maintain SOPs, MEPs, and escalation paths that standardize enforcement and governance across delivery programs.<br>
<br>
Partner with Business Coaches (BCs) and Delivery Service Partners (DSPs) to enforce policies and drive adherence to Amazon&rsquo;s Supply Chain Standards.<br>
<br>
Investigate, document, and resolve escalations related to DSP misconduct, safety violations, or property damage cases.<br>
<br>
Lead post-incident reviews and implement preventive mechanisms to reduce recurrence.<br>
<br>
Leverage data tools (Excel, SQL, QuickSight) to monitor KPIs, analyze performance trends, and present insights to senior leadership.<br>
<br>
Drive continuous improvement initiatives to enhance compliance maturity and reduce operational risk exposure.<br>
<br>
Partner with Workforce Staffing, Social Responsability and other internal teams to ensure recruitment, onboarding, and workplace safety practices align with regulatory requirements.<br>
<br>
Key job responsibilities<br>
The Program Manager will lead and scale compliance and enforcement mechanisms within Amazon&rsquo;s Last Mile delivery network across AMET (UAE, Saudi Arabia, Egypt, Turkey). This role requires end-to-end ownership of cross-functional initiatives, strong stakeholder management, and analytical rigor.<br>
<br>
Manage and execute multiple compliance, safety, and operational programs simultaneously, ensuring timelines and deliverables are met.<br>
<br>
Collaborate with Business Coach, Legal, TRC, and Operations to implement process improvements and resolve high-impact risks.<br>
<br>
Develop and maintain SOPs, MEPs, and escalation paths that standardize enforcement and governance across delivery programs.<br>
<br>
Partner with Business Coaches (BCs) and Delivery Service Partners (DSPs) to enforce policies and drive adherence to Amazon&rsquo;s Supply Chain Standards.<br>
<br>
Investigate, document, and resolve escalations related to DSP misconduct, safety violations, or property damage cases.<br>
<br>
Lead post-incident reviews and implement preventive mechanisms to reduce recurrence.<br>
<br>
Leverage data tools (Excel, SQL, QuickSight) to monitor KPIs, analyze performance trends, and present insights to senior leadership.<br>
<br>
Drive continuous improvement initiatives to enhance compliance maturity and reduce operational risk exposure.<br>
<br>
Partner with Workforce Staffing, Social Responsability and other internal teams to ensure recruitment, onboarding, and workplace safety practices align with regulatory requirements.<br>
<br>
A day in the life<br>
You will operate at the intersection of compliance, safety, and operations &mdash; balancing tactical program delivery with strategic planning. You&rsquo;ll collaborate with local and regional teams to:<br>
<br>
Execute MEPs (Monitoring &amp; Enforcement Plans) and exit mechanisms across multiple programs (DSP1.0, 2.0, EDSP, DSPL).<br>
<br>
Manage escalations and claims across AMET with internal and third-party partners, ensuring timely and fair resolutions.<br>
<br>
Monitor vendor performance and compliance metrics, escalating cases of non-adherence through formal enforcement channels.<br>
<br>
Support training sessions, audits, and operational reviews that strengthen accountability across the DSP ecosystem.<br>
<br>
About the team<br>
The Network Health (NH) and Trust &amp; Safety (T&amp;S) teams work together to protect Amazon&rsquo;s Last Mile operations by driving compliance, partner accountability, and safety across the AMET region (UAE, Saudi Arabia, Egypt, and Turkey).<br>
<br>
Network Health owns the end-to-end compliance and enforcement lifecycle for Delivery Service Partners (DSPs) &mdash; from risk identification and MEP (Monitoring &amp; Enforcement Plan) management to exit governance and performance reviews. The team ensures that all DSPs operate safely, ethically, and in alignment with Amazon&rsquo;s Supply Chain Standards and local labor regulations.<br>
<br>
Trust &amp; Safety complements this work by focusing on driver-level safety, identity verification, and incident resolution programs such as Sentinel, DWEL, and DAF, ensuring that both DSPs and drivers uphold Amazon&rsquo;s zero-tolerance standards on compliance and worker welfare.<br>
<br>
This role operates at the intersection of both functions, helping deliver secure, compliant, and sustainable operations in one of Amazon&rsquo;s fastest-growing regions.<br>
Fluency in Turkish (spoken and written) is mandatory, as the position supports Turkish-speaking DSPs and cross-functional teams.</p><h2 class="jobSectionHeader"><b>
BASIC QUALIFICATIONS</b></h2><ul><li>Speak, write, and read fluently in Turkish</li><li>3+ years of program or project management experience</li><li>3+ years of working cross functionally with tech and non-tech teams experience</li><li>3+ years of defining and implementing process improvement initiatives using data and metrics experience</li><li>Master's degree, or Bachelor's degree</li><li>Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL</li><li>Experience defining program requirements and using data and metrics to determine improvements</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>3+ years of driving end to end delivery, and communicating results to senior leadership experience</li><li>3+ years of driving process improvements experience</li><li>Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization</li><li>Experience building processes, project management, and schedules</li></ul><br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Program Manager , Network Health/Trust & Safety

Cigna

<p><strong>Role Summary:</strong></p>
<p>We are seeking a high-calibre IT Infrastructure Program Delivery Manager to lead and oversee the successful delivery of a large-scale, complex infrastructure program. This role demands strategic leadership, deep technical expertise, and a proven track record in managing multi-million-dollar programs involving cloud-native and hybrid infrastructure solutions.</p>
<p><strong>Key Responsibilities:</strong></p>
<ul>
<li>Program Leadership: Lead end-to-end delivery of a major IT infrastructure program, ensuring alignment with business goals, timelines, budgets, and quality standards.</li>
</ul>
<ul>
<li>Stakeholder Management: Engage and influence senior stakeholders across business units, vendors, and technology teams to ensure program success.</li>
</ul>
<ul>
<li>Governance &amp; Reporting: Establish and maintain robust program governance structures, including steering committees, risk management frameworks, executive reporting, and ensuring compliance with enterprise standards and regulatory requirements.</li>
</ul>
<ul>
<li>Team Management: Lead cross-functional teams (internal and external), ensuring alignment across engineering, operations, and delivery partners.</li>
</ul>
<ul>
<li>Budget &amp; Resource Management: Own program budgets, forecasts, and resource planning, ensuring optimal allocation and cost control.</li>
</ul>
<ul>
<li>Risk &amp; Issue Management: Proactively identify, assess, and mitigate risks and issues that could impact program delivery.</li>
</ul>
<ul>
<li>Change Management: Drive organizational change associated with infrastructure transformation, including communication, training, and adoption strategies.</li>
</ul>
<p><strong>Experience and Skills:</strong></p>
<ul>
<li>Minimum 15 years of experience in IT program delivery, with at least 10 years focused on infrastructure programs.</li>
</ul>
<ul>
<li>Proven success delivering multi-million-dollar, enterprise-scale programs (e.g., cloud migrations, Oracle platforms, network upgrades).</li>
</ul>
<ul>
<li>Deep technical knowledge across multiple domains including Cloud platforms (Azure, AWS, Oracle), networking, storage, virtualization, security, and DevOps.</li>
</ul>
<ul>
<li>Strong command of delivery methodologies: MSP, PRINCE2, PMI, Agile (SAFe), and hybrid models.</li>
</ul>
<ul>
<li>Experience with tools such as JIRA, Confluence, ServiceNow, Tableau, and Microsoft Project.</li>
</ul>
<ul>
<li>Exceptional leadership, communication, and stakeholder engagement skills.</li>
</ul>
<ul>
<li>Bachelor's degree in Computer Science, Engineering, or related field (Master s preferred).</li>
</ul>
<ul>
<li>Relevant certifications (e.g., PMP, ITIL, Agile, TOGAF) are highly desirable.</li>
</ul>
<ul>
<li>Strategic thinker with a hands-on approach to problem-solving.</li>
</ul>
<ul>
<li>Ability to operate in high-pressure environments and manage competing priorities.</li>
</ul>
<ul>
<li>Experience working in regulated industries (e.g., healthcare, finance, government).</li>
</ul>
<ul>
<li>Familiarity with global delivery models and managing distributed global teams.</li>
</ul>

Program Delivery Manager

Udacity

<div> <p> <strong>About Us</strong></p><p> <br> </p> </div> <p>As a Societal Impact Programs Team, we enable governments, foundations and enterprises around the world to fulfill their societal impact objectives. Our global programs improve the livelihoods of diverse populations and workforces through radical, large-scale talent transformation journeys around the skills of the future!   This role is an exciting one that will offer a mix of project management and partnership/client management. You will be responsible for developing, managing, tracking, and ensuring success of our Societal Impact Programs. One of the main value drivers in Societal Impact Programs is career outcomes, and the ability to ensure that career outcomes are achieved, tracked, and communicated across our government programs is critical. While you don t have to be a tech expert yourself, you re required to have knowledge about the tech job market and the skills demanded in it per country &amp; region. Your performance will be measured by how you manage existing partnerships and coordinate with Udacity s various sub-teams including the business development team, the student experience team, the operations team, external global partners<br>and other stakeholders to ensure stellar partner success, incredible student outcomes and broader societal impact.</p>
<p> <br> <strong>Responsibilities:</strong> <br>  Act as a project/program manager for large scale projects with various entities, including government entities, semi-government entities, enterprises and donor corporations, primarily in the Middle East with a focus on UAE and KSA (and the GCC more broadly, if needed)<br>  Manage senior clients and partner teams directly and independently<br>  Manage the end-to-end execution of Societal Impact and Enterprise programs<br>  Measure, analyze and report on program impact outcomes while tracking against KPIs<br>  Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty and driving strong renewal and upsell rates<br>  Coach customers to be product experts and train their teams on Udacity methodologies so they become increasingly self-sufficient<br>  Identify common customer challenges and actively suggest better solutions<br>  Problem-solve and conceptualize program elements to achieve desired outcomes<br>  Manage the pre-launch processes of Societal Impact and Enterprise programs<br>  Liaise between internal and external stakeholders at key milestones to deliver strong program outcomes<br>  Act as the main point of contact for partners and Udacity s student experience team when they have concerns or suggestions, and help resolve any issues<br>  Support in career-building efforts<br>  Establish and build relationships with local government and semi-governmental entities, NGOs, top-tech firms, and universities, to develop and roll-out training at a large scale.<br>  Contribute to quarterly and annual targets for revenue and users generated through partnerships<br>  Nurture and maintain relationships with integrity and professionalism</p>
<p> <br> <strong>What We Value:</strong> <br>  Required: Ability to speak and write in English and Arabic fluently and idiomatically<br>  5+ years experience in end-to-end project management, partnerships and client management, ideally in consulting, education/training, or technology<br>  Experience with government and semi-governmental entities in UAE and KSA<br>  Strong analytical, verbal, and written communication skills<br>  Comfort manipulating large sets of data and developing insightful presentations<br>  Proven track record managing complex projects with multiple stakeholders across geographies<br>  Ability to handle mid to senior level stakeholders and interfacing with partner teams independently<br>  Ability to quickly identify opportunities, collaborate with multiple team members and influence decision makers<br>  Ability to drive initiatives, execute independently and be resourceful<br>  Strong organizational and documentation skills, ability to meet deadlines and manage several work streams simultaneously<br>  Adaptability and curiosity in a fast-paced dynamic environment<br>  Passion for learning and opportunity, digital transformation and tech-related projects<br>  A strong team player who enjoys collaborating, asking for and providing help when necessary<br>  Willingness to travel within the GCC if necessary and occasionally regionally/globally</p>
<p> <strong>Benefits:</strong> </p>
<p>Experience a rewarding work environment with Udacity's perks and benefits!</p>
<ul>
<li>At Udacity, we offer you the flexibility of working from home. We also have in-person collaboration spaces in Mountain View, Cairo, Dubai and Noida and continue to build opportunities for team members to connect in person</li>
<li>Flexible working hours</li>
<li>Paid time off</li>
<li>Comprehensive medical insurance coverage for you and your dependents</li>
<li>Employee wellness resources and initiatives (access to wellness platforms like Modern Health )</li>
<li>Quarterly wellness day off</li>
<li>Personalised career development</li>
<li>Unlimited access to Udacity Nanodegrees</li></ul><div>
<p> </p> </div>

Senior Manager, Societal Impact Programs

TMF Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information
</b></h3></div></div><div><div><div><div>Job ID
</div><div>32453
</div></div><div><div>Location
</div><div>Dubai, United Arab Emirates
</div></div><div><div>Work Types
</div><div>Full Time, Permanent
</div></div><div><div>Categories
</div><div>Information Technology
</div></div></div></div></div><p></p><div><div><div><div><div><div><p><b>We never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted here, on our website.</b></p></div><br>
</div></div><div><div><div><b>About TMF Group</b></div>
</div></div><div><div><p>TMF Group is a leading global provider of high-value business services to clients operating and investing globally. We focus on providing specialized and business-critical financial and administrative services that enable our clients to operate their corporate structures, finance vehicles and investment funds in different geographical locations.</p><br>
</div></div><div></div><div><div><br>
<div><b>Discover the Role</b></div>
</div></div><div><div><div>We are seeking a strategic and results-driven <b>Program Manager</b> to lead cross-functional initiatives, drive program execution, and ensure alignment with organizational goals. The ideal candidate should have strong leadership, communication, and stakeholder management skills, with a proven track record of delivering complex programs on time and within budget.</div><br>
</div></div><div></div><div><div><br>
<div><b>Key Responsibilities</b></div>
</div></div><div><div><ul><li> <b>Program Planning &amp; Execution:</b></li></ul>
Define program scope, objectives, and deliverables in collaboration with stakeholders. Develop detailed program plans, timelines, and resource allocation strategies.<ul><li> <b>Stakeholder Management:</b></li></ul>
Engage with internal and external stakeholders to ensure clear communication, alignment, and support throughout the program lifecycle.<ul><li> <b>Risk &amp; Issue Management:</b></li></ul>
Identify potential risks and issues early, develop mitigation strategies, and ensure timely resolution to keep programs on track.<ul><li> <b>Budget &amp; Resource Management:</b></li></ul>
Monitor program budgets, track expenditures, and ensure optimal use of resources.<ul><li> <b>Performance Tracking &amp; Reporting:</b></li></ul>
Establish KPIs and success metrics. Provide regular updates to leadership on program status, milestones, and outcomes.<ul><li> <b>Team Leadership:</b></li></ul>
Lead cross-functional teams, foster collaboration, and ensure accountability across all program participants.<br>
</div></div><div></div><div><div><br>
<div><b>Key Requirements</b></div>
</div></div><div><div><ul><li> Bachelor&rsquo;s degree in Business, Engineering, Computer Science, or related field (Master&rsquo;s preferred)</li><li> 7+ years of experience in program or project management, preferably in [industry]</li><li> Strong understanding of project management methodologies (Agile, Waterfall, Hybrid)</li><li> PMP, PgMP, or equivalent certification is a plus</li><li> Excellent communication, leadership, and organizational skills</li><li> Proficiency in project management tools (e.g., MS Project, JIRA, Asana)</li></ul><p></p><p><b><br>
Preferred Skills:</b></p><ul><li> Experience managing large-scale, multi-disciplinary programs</li><li> Ability to influence and drive change across organizational boundaries</li><li> Strong analytical and problem-solving capabilities</li><li> Familiarity with budgeting and financial forecasting</li></ul><p></p><p><br>
Please do make sure to <b>share your resume in English</b></p><br>
</div></div><div></div><div><div><br>
<div><b>What&rsquo;s in it for you?</b></div>
</div></div><div><div><p><b>Pathways for career development</b></p><ul><li>
Work with colleagues and clients around the world on interesting and challenging work.</li><li>
We provide internal career opportunities, so you can take your career further within TMF.</li><li>
Continuous development is supported through global learning opportunities from the TMF Business Academy.
</li></ul><p><b>Making an impact</b></p><ul><li>
You&rsquo;ll be helping us to make the world a simpler place to do business for our clients.</li><li>
Through our corporate social responsibility program, you&rsquo;ll also be making a difference in the communities where we work.
</li></ul><p><b>A supportive environment</b></p><ul><li>
Strong feedback culture to help build an engaging workplace.</li><li>
Regardless of where you are in your career, TMF Group opens a world of opportunity where you will be part of our team and is supported in your global career journey.</li><li>
Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.</li><li>
At TMF Group, it&rsquo;s our people who make us who we are. Our company thrives on entrepreneurial spirit and is full of proactive people who combine enthusiasm with responsibility and accountability.</li></ul><p><b>
Other Benefits</b></p><ul><li>
Anniversary &amp; Birthday Leave policy</li><li>
Be part of One TMF</li><li>
Paternity &amp; Adoption leaves</li><li>
Salary advance policy</li><li>
Work flexibility &ndash; Hybrid work model</li><li>
Talk about growth opportunities (we invest in talent)</li><li>
Well-being initiatives</li></ul><br>
</div></div><div></div><div><div><br>
<div><b>We&rsquo;re looking forward to getting to know you!</b></div></div></div></div></div></div></div>

Program Manager - Operations and Technology

Netcracker

<p>The Program Director has the two-fold role of securing and delivering professional services for the Netcracker customer base. The Program Director will be involved in E2E activities to ensure that service commitments are attainable and profitable.</p>
<p><strong>Principal Duties and Responsibilities:</strong></p>
<ul>
<li>Manage and grow Netcracker s on-site transformation programs, including the following:</li>
<li>Budget and business planning for projects and programs including forecasting, monitoring, and resource planning, while ensuring business profitability</li>
<li>Manage customer expectations and satisfaction</li>
<li>Generate additional profitable revenue by expanding the scope of services provided by Netcracker</li>
<li>Partner with Sales Team to support new solution revenue opportunities within accounts through the creation of calculations and proposals, execution of contract negotiations, and pre-sales consulting.</li>
<li>Represent Solution Delivery in presales activities, ensuring that Netcracker deployment methodologies are accurately represented to potential customers</li>
<li>Lead recurring governance meetings with client steering committee to ensure alignment on program milestones and future strategy.</li>
<li>Hold Account Teams accountable for project deliverables</li>
<li>Manage all resources to ensure that all program commitments are completed on time, within budget, and with high quality</li>
<li>Lead service delivery and customer support activities related to the Netcracker product suite</li>
<li>Establish and grow relationships with clients at all levels in the organization</li>
<li>Act as a trusted advisor to customer executives and SMEs, participating in strategic and roadmap discussions on business transformation.</li>
</ul>
<p><strong>Leadership </strong></p>
<ul>
<li>Lead cross-functional, multi-cultural, geographically dispersed teams</li>
<li>Establish and manage MBOs/KPIs for the team</li>
<li>Partner with leadership to create and maintain departmental staffing plans, organizational charts, budgets, and other appropriate departmental documentation</li>
<li>Interact with Engineering and Product Management departments in an effective manner, providing input for ongoing product enhancements</li>
</ul>
<p><strong>Experience and Requirements:</strong></p>
<ul>
<li>Proven ability to lead multi-million, business transformational programs involving complex technical solutions, in the BSS industry</li>
<li>Required experience with writing and reviewing contracts, SOWs, and other commercial agreements</li>
<li>Proven ability to handle program governance, ensuring alignment on program milestones and future strategy</li>
<li>Ability to build and execute resource plans (on/offshore)</li>
<li>10 years management experience, at least 3 years at senior levels</li>
<li>Experience running multi-million programs</li>
<li>Extensive experience with project management methodologies</li>
<li>Ability to build relationships at multiple levels within the client organization</li>
<li>Experience working in a matrixed corporate environment</li>
<li>Ability to travel</li>
</ul>
<p><strong>Education: </strong></p>
<ul>
<li>Bachelor s degree in related field</li>
</ul>

Program Manager

Q Express Documents Transport LLC - Dubai South Branch - L14

<p><b>Key job responsibilities</b></p><p>The candidate will be responsible for a) launching new programs to accelerate speed (Dark Store, SSD, Direct customer deliveries etc) b) setting up the network and Transportation configurations (NDC ) , Fulfillment experience (FX) charters across across all emerging markeIt will also include program managing the launch of new systems . tools , dashboards, processes as well as undertaking cost/speed improvement projects. The candidate will need to work with cross functional/cross country teams spanning finance, operations, 3PL, tech to set up the processes for maintaining the Configurations as well in driving improvements in existing fulfillment. The candidate will be directly responsible for senior leadership reviews on this programs.</p><p><br></p><p>Basic Qualifications</p><p>- 3+ years of program or project management experience</p><p>- 3+ years of working cross functionally with tech and non-tech teams experience</p><p>- 3+ years of defining and implementing process improvement initiatives using data and metrics experience</p><p>- Bachelor's degree</p><p>- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL</p><p>- Experience defining program requirements and using data and metrics to determine improvements</p><p><br></p><p>Preferred Qualifications</p><p>- 3+ years of driving end to end delivery, and communicating results to senior leadership experience</p><p>- 3+ years of driving process improvements experience</p><p>- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization</p><p>- Experience building processes, project management, and schedules</p>

Program Manager, Speed, AMET

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