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Beinex

<div>
 
 
 Qualification
 
 
 
 Bachelor&rsquo;s degree in Data Science, Computer Science, or Information Management.
 
 
 
 
 
 
 Job Description
 
 
 
 We are looking for a Data Quality Analyst to ensure that enterprise data meets business, operational, and compliance standards. The role focuses on profiling, monitoring, and remediating data quality issues through well-defined DQ rules, metrics, and dashboards.&nbsp;
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Define, implement, and monitor data quality rules across domains and systems.&nbsp;
 </li>
 <li>
 Conduct profiling and root-cause analysis to identify data anomalies.&nbsp;
 </li>
 <li>
 Develop and maintain DQ dashboards, alerts, and trend analysis.&nbsp;
 </li>
 <li>
 Collaborate with Data Stewards and business stakeholders to establish DQ KPIs and remediation plans.&nbsp;
 </li>
 <li>
 Support rule execution and validation through DQ tools and ETL workflows.&nbsp;
 </li>
 <li>
 Participate in governance meetings and contribute to DQA reviews.&nbsp;
 </li>
 <li>
 Present DQ findings and insights to both business and technical audiences.&nbsp;
 </li>
 <li>
 Key Skills Requirements
 </li>
 <li>
 4&ndash;6 years of experience in data quality, analytics, or ETL processes.&nbsp;
 </li>
 <li>
 Hands-on experience with at least one DQ platform (Informatica IDQ, Talend, Alteryx, etc.).&nbsp;
 </li>
 <li>
 Understanding of Data Quality dimensions and their application.&nbsp;
 </li>
 <li>
 Experience in preparing reports, visualizations, and DQ scorecards (Power BI preferred).&nbsp;
 </li>
 <li>
 Strong client communication and stakeholder management skills.&nbsp;
 </li>
 </ul>
 
 
 
 
 
 Additional Requirements
 
 
 
 Preferred Certifications&nbsp;
 
 <ul>
 <li>
 Informatica Data Quality Specialist or equivalent DQ tool certification&nbsp;
 </li>
 <li>
 ISO 8000-61 / DAMA DQ Professional Certification&nbsp;
 </li>
 </ul>
</div>

Data Quality Analyst

Concentrix

<div><div><div>Training &amp; Quality
</div><div><div><div>Location</div><div>
Dubai, United Arab Emirates</div></div></div><div></div><div> 
Job Title:
Quality Analyst Banking/Fintech
Job Description
The Sr Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards, provide insight to customers to contribute to program performance improvements.<ul><li>
Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email</li><li>
Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners)</li><li>
Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices</li><li>
Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes</li><li>
Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies</li><li>
Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable)</li><li>
Contribute to maintaining forms and legends documents</li><li>
Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals</li></ul>
Location:
ARE Dubai - Property# BCB2 515, Dubai CommerCity
Language Requirements:
Time Type:
Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents</div></div></div><div></div>

Quality Analyst Banking/Fintech

<div>
 Job Title:
 
 
 Quality Analyst Banking/Fintech
 
 
 
 Job Description
 
 
 
 The Sr Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards, provide insight to customers to contribute to program performance improvements.
 
 
 <ul>
 <li>
 Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
 </li>
 <li>
 Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners)
 </li>
 <li>
 Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices
 </li>
 <li>
 Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes
 </li>
 <li>
 Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies
 </li>
 <li>
 Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable)
 </li>
 <li>
 Contribute to maintaining forms and legends documents
 </li>
 <li>
 Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals
 
 
 </li>
 </ul>
 Location:
 
 
 ARE Dubai - Property# BCB2 515, Dubai CommerCity
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 Full time
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1674474
 
</div>

DX FutureTech

<div>
 
 
 Job Purpose
 
 
 
 
 
 
 The Salesforce QA Engineer is responsible for ensuring the quality of Salesforce applications by designing and implementing test strategies, creating, and executing test cases, and identifying and reporting defects. The Salesforce QA Engineer works closely with developers, product managers, and other stakeholders to understand requirements and provide feedback on the quality of the software.
 
 
 
 
 
 
 Key Focus Area
 
 
 
 
 
 
 
 QA Technical Specialization
 
 
 <ul>
 <li>
 Design and implement test strategies, test plans, and test cases for Salesforce applications.
 </li>
 <li>
 Execute manual and automated tests and analyse test results to identify defects and report them using Assembla.
 </li>
 <li>
 Create and maintain test data, environments, and test scripts.
 </li>
 <li>
 Perform regression testing to ensure that new changes do not negatively impact existing functionality.
 </li>
 <li>
 Document and report test results, including identifying root causes of defects and proposing solutions.
 </li>
 </ul>
 
 
 
 
 
 QA Functional Specialization
 
 
 <ul>
 <li>
 Have functional knowledge on Salesforce CRM
 </li>
 <li>
 Good to have domain knowledge of Freezones.
 </li>
 <li>
 Participate in Agile development processes, including sprint planning, retrospectives, and daily stand-ups.
 </li>
 <li>
 Work with cross-functional teams to ensure that Salesforce applications are delivered on time, with high quality, and meet customer expectations.
 </li>
 <li>
 Strong problem-solving skills, attention to detail, and ability to work independently and as part of a team.
 </li>
 <li>
 Excellent written and verbal communication skills.
 </li>
 </ul>
 
 
 
 
 
 Self-Development
 
 
 
 
 
 <ul>
 <li>
 Develop skills and acquire additional knowledge appropriate to the position on an ongoing basis
 </li>
 <li>
 Keep abreast with the latest updates that may be significant to the area of work
 </li>
 <li>
 Continuously improve the quality assurance process by identifying and implementing new tools and techniques.
 </li>
 </ul>
 
 
 
 
 
 Experience Required
 
 
 
 
 
 <ul>
 <li>
 Minimum 4 year to 6 years of relevant work experience on QA testing along with Minimum 2 years of QA testing experience on Salesforce
 </li>
 <li>
 Desirable to have experience on Freezone process.
 </li>
 </ul>
 
 
 
 
 
 Education and Qualifications Required
 
 
 
 As a minimum, a bachelor&rsquo;s degree in Computer related field such as Computer Science or Engineering or equivalent and Salesforce certification such as Salesforce Administrator or Salesforce Advanced Administrator is a plus.
 
 
 
</div>

Quality Analyst - Salesforce

Concentrix Corporation

Job DescriptionThe Sr Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards, provide insight to customers to contribute to program performance improvements.<ul> <li>Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email</li> <li>Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners)</li> <li>Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices</li> <li>Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes</li> <li>Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies</li> <li>Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable)</li> <li>Contribute to maintaining forms and legends documents</li> <li>Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals</li> </ul>

Excellence Driving Centre LLC

The role holder should have an in-depth understanding of the audit function and be able to execute quality audits in a timely and accurate manner.

Quality Analyst - Call Center

<div>
 Job Title:
 
 
 Quality Analyst - Contact Center ( Bilingual - English/ Arabic )
 
 
 
 Job Description
 
 
 
 PREFERRED CANDIDATE QUALIFICATIONS &ndash;
 
 
 <ul>
 <li>
 CURRENTLY AVAILABLE IN THE UAE.
 </li>
 <li>
 CAN JOIN IMMEDIATELY.
 
 
 </li>
 </ul>
 As a Quality Analyst, you have to execute the daily requirements of the Quality Assurance program for the Contact Center. You will evaluate a customers&rsquo; experience as they interact with your customer service advisors through inbound and outbound calls, email, chat, and social media responses. As they do, you compare it against the Company&rsquo;s standards of performance &mdash;a Scorecard. This may include assessing Advisors&rsquo; demeanor, technical accuracy, customer service performance, and conformity to company policies/procedures and regulatory guidelines. You would use a quality monitoring system to compile and track performance and provides actionable data and feedback to call center advisors, coaches and managers as well as to various internal support groups, as requested. You may be called upon to deliver effective coaching to contact center advisors, are expected to participate in call calibration sessions on an ongoing basis and have a pivotal role to play in call center QA and training.
 
 
 Without your expertise, the management team may not understand where it&rsquo;s going wrong and struggle to achieve the level of service to which it has agreed with the client.
 
 
 You may also be called upon to perform as a Customer Service Advisor and may take or make customer service calls, mentor other Customer service advisors and model live call behaviors and skills.
 
 
 
 Essential Functions / Core Responsibilities
 
 
 
 <ul>
 <li>
 Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email.
 </li>
 <li>
 Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners).
 </li>
 <li>
 Participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients to ensure scoring consistency and best practices.
 </li>
 <li>
 Participates in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes.
 </li>
 <li>
 Maintains strong program knowledge base; basic understanding of client products, services and/or program strategies.
 </li>
 <li>
 Makes recommendations for enhancements to training, processes or other areas to improve performance, removes customer effort and enhance the overall employees&rsquo; and customers&rsquo; experience.
 </li>
 <li>
 Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.).
 </li>
 <li>
 Prepare reports capturing service quality trends and variances for the team / department.
 
 
 </li>
 </ul>
 
 CANDIDATE PROFILE
 
 
 
 You have outstanding customer service skills, dedication and commitment to provide exceptional customer care to the program assigned. You are process and compliance driven, well-organized are able to listen intently, demonstrate understanding, and participate in the generation of solutions.
 
 
 <ul>
 <li>
 2+ years&rsquo; experience in a contact center environment with at least 1 year as a Quality reviewer, monitoring calls and providing feedback preferably for an inbound (voice) program preferably in real estate / travel sector.
 </li>
 <li>
 A bilingual fluent English and Arabic speaker (ability to write, listen and speak needed).
 </li>
 <li>
 Strong Communication and Interpersonal skills.
 </li>
 <li>
 Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor&rsquo;s degree.
 </li>
 <li>
 Passion for management and review of all quality issues to include training, customer service, communication, workflow, reporting, SLA&rsquo;s, coaching, appraisals, etc.
 </li>
 <li>
 Flexible to work in any schedule, nights, days and weekends with varying shifts or when covering another Quality Analyst as back-up.
 </li>
 <li>
 Empathetic approach and mindset.
 </li>
 <li>
 Genuine curiosity and desire to understand and to know why.
 </li>
 <li>
 Proficiency with technology, especially computers, software applications, and phone systems.
 </li>
 <li>
 Comfortable in working with individuals and team/s remotely.
 
 
 </li>
 </ul>
 
 Disclaimer
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
 
 
 Location:
 
 
 ARE Dubai - Property# BCB2 515, Dubai CommerCity
 
 
 Language Requirements:
 
 
 Arabic (Required), English (Required)
 
 
 Time Type:
 
 
 Full time
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1581849
 
</div>

Quality Analyst - Contact Center ( Bilingual - English/ Arabic )

Explore 6044+ Quality analyst in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

6044 quality analyst jobs IN Dubai United Arab Emirates

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Quality Analyst - Call Center

Quality Analyst - Contact Center ( Bilingual - English/ Arabic )