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quality officer

Unipet (Pvt.) Ltd

Job Title: QA/QC Officer Location: Near Kala Shah Kaku Toll Tax, Lahore. Industry: Plastic Manufacturing (PET Bottles &amp; Preforms)Job Description: We are seeking a highly skilled and experienced Quality Officer to lead and manage our quality control QA/QC operations. The ideal candidate will have strong expertise in plastic industry processes, particularly PET bottles and preforms, with the ability to ensure product quality standards and support production efficiency.Key Responsibilities:&middot; Supervise and manage all lab testing activities related to raw materials, in-process, and finished goods.&middot; Maintain quality control standards and ensure compliance with company and industry specifications.&middot; Monitor and evaluate test results, identify issues, and coordinate corrective actions with production and quality teams.&middot; Prepare detailed testing reports and maintain proper documentation.&middot; Train and guide lab staff to ensure accuracy and consistency in results.&middot; Work closely with the production team to resolve quality or process related issues.Requirements:&middot; Qualification: Bachelor&rsquo;s degree.&middot; Experience: 5 - 7 years in the plastic PET Bottles &amp; Preform manufacturing industry&middot; Age: 30&ndash;40 years.&middot; Language: Fluent in English communication, reading, and writing.&middot; Strong analytical and problem-solving skills.&middot; Ability to understand and resolve technical and quality related issues effectively.&middot; Excellent leadership and coordination abilities.&middot; Excellent command of MS Excel and record-keeping systems.&middot; Capable of handling technical discussions and documentation confidently.Job Type: Full-timePay: Rs40,000.00 - Rs70,000.00 per monthWork Location: In person

Quality Officer

ACE Money Transfer

<div>
 
 About Us:
 
 
 
 ACE Money Transfer is a UK-based company headquartered in Manchester, United Kingdom. ACE Money Transfer is an online remittance services provider from UK, Europe, Canada, &amp; Australia. ACE Money Transfer is a part of ACE Group of companies, which has a diversified portfolio including digital wallet services in the UK and real estate, advertising businesses, and software solutions in Pakistan.
 
 
 
 Job Title:
 
 
 Quality Officer
 
 
 
 
 Position Summary:
 
 
 
 The
 
 Quality Officer
 
 at ACE Money Transfer plays an essential role in maintaining and enhancing service quality across all customer touchpoints. This role supports the company&rsquo;s commitment to delivering exceptional customer experiences by evaluating communication channels, analyzing feedback, and ensuring adherence to service standards. The Quality Officer contributes to continuous improvement by providing actionable insights and supporting quality-driven initiatives across departments.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Monitoring &amp; Evaluation: Regularly assess service interactions across calls, chats, tickets, IVR, and social media channels to ensure consistency with company standards
 </li>
 <li>
 Customer Feedback Analysis: Analyze customer feedback from platforms like Trustpilot, IVR ratings, and social media to identify trends, service gaps, and opportunities for improvement
 </li>
 <li>
 Mystery Shopping: Conduct periodic mystery shopping exercises to evaluate front-line service delivery and ensure policy compliance
 </li>
 <li>
 Reporting &amp; Documentation: Compile and present quality assurance reports highlighting key findings, recurring issues, and suggestions for service enhancement
 </li>
 <li>
 Training &amp; Development Support: Collaborate with training teams by providing real-life scenarios, case studies, and quizzes based on quality findings to enhance staff performance
 </li>
 <li>
 Process Improvement: Identify process inefficiencies based on QA evaluations and suggest modifications to improve overall customer experience
 </li>
 <li>
 Quality Standards Maintenance: Ensure that all customer interactions meet established service quality guidelines and compliance standards
 </li>
 <li>
 Performance Tracking: Utilize QA tools and portals to monitor and track individual and team performance against predefined KPIs
 </li>
 <li>
 Customer Advocacy: Monitor evolving customer expectations and work closely with relevant teams to align services accordingly
 </li>
 <li>
 Administrative Tasks: Perform other quality-related duties and tasks assigned by the management as required
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 
 Education:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Quality Management, or a related field
 
 
 </li>
 </ul>
 
 Certifications (Preferred):
 
 
 
 <ul>
 <li>
 Quality Assurance or Customer Experience-related certifications are a plus
 
 
 </li>
 </ul>
 
 Experience:
 
 
 
 <ul>
 <li>
 2&ndash;3 years of experience in a quality assurance or customer experience role within a call centre or financial services environment
 
 
 </li>
 </ul>
 
 Skills:
 
 
 
 <ul>
 <li>
 Strong communication (written &amp; verbal) and interpersonal skills
 </li>
 <li>
 Solid analytical skills with the ability to interpret customer feedback trends
 </li>
 <li>
 Proficient in English and skilled in Microsoft Office Suite and CRM/QA platforms
 
 
 </li>
 </ul>
 
 Attributes:
 
 
 
 <ul>
 <li>
 Detail-oriented, proactive, and adaptable
 </li>
 <li>
 Capable of working independently and as part of a team
 </li>
 <li>
 Committed to maintaining high standards of customer service and compliance
 
 
 </li>
 </ul>
 ACE Money Transfer Profile: https://acemoneytransfer.com/company-profile
 
 
 Powered by JazzHR
 
 
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</div>

About Us:ACE Money Transfer is a UK-based company headquartered in Manchester, United Kingdom. ACE Money Transfer is an online remittance services provider from UK, Europe, Canada, &amp; Australia. ACE Money Transfer is a part of ACE Group of companies, which has a diversified portfolio including digital wallet services in the UK and real estate, advertising businesses, and software solutions in Pakistan.Job Title: Quality Officer Position Summary:The Quality Officer at ACE Money Transfer plays an essential role in maintaining and enhancing service quality across all customer touchpoints. This role supports the company&rsquo;s commitment to delivering exceptional customer experiences by evaluating communication channels, analysing feedback, and ensuring adherence to service standards. The Quality Officer contributes to continuous improvement by providing actionable insights and supporting quality-driven initiatives across departments.Key Responsibilities:<ul><li>Monitoring &amp; Evaluation:</li></ul>Regularly assess service interactions across calls, chats, tickets, IVR, and social media channels to ensure consistency with company standards.<ul><li>Customer Feedback Analysis:</li></ul>Analyse customer feedback from platforms like Trustpilot, IVR ratings, and social media to identify trends, service gaps, and opportunities for improvement.<ul><li>Mystery Shopping:</li></ul>Conduct periodic mystery shopping exercises to evaluate front-line service delivery and ensure policy compliance.<ul><li>Reporting &amp; Documentation:</li></ul>Compile and present quality assurance reports highlighting key findings, recurring issues, and suggestions for service enhancement.<ul><li>Training &amp; Development Support:</li></ul>Collaborate with training teams by providing real-life scenarios, case studies, and quizzes based on quality findings to enhance staff performance.<ul><li>Process Improvement:</li></ul>Identify process inefficiencies based on QA evaluations and suggest modifications to improve overall customer experience.<ul><li>Quality Standards Maintenance:</li></ul>Ensure that all customer interactions meet established service quality guidelines and compliance standards.<ul><li>Performance Tracking:</li></ul>Utilize QA tools and portals to monitor and track individual and team performance against predefined KPIs.<ul><li>Customer Advocacy:</li></ul>Monitor evolving customer expectations and work closely with relevant teams to align services accordingly.<ul><li>Administrative Tasks:</li></ul>Perform other quality-related duties and tasks assigned by the management as required.Requirements:Education:<ul><li>Bachelor&rsquo;s degree in Business Administration, Quality Management, or a related field.</li></ul>Certifications (Preferred):<ul><li>Quality Assurance or Customer Experience-related certifications are a plus.</li></ul>Experience:<ul><li>2&ndash;3 years of experience in a quality assurance or customer experience role within a call centre or financial services environment.</li></ul>Skills:<ul><li>Strong communication (written &amp; verbal) and interpersonal skills.</li><li>Solid analytical skills with the ability to interpret customer feedback trends.</li><li>Proficient in English and skilled in Microsoft Office Suite and CRM/QA platforms.</li></ul>Attributes:<ul><li>Detail-oriented, proactive, and adaptable.</li><li>Capable of working independently and as part of a team.</li><li>Committed to maintaining high standards of customer service and compliance.</li></ul>ACE Money Transfer Profile: https://acemoneytransfer.com/company-profileJob Type: Full-timeWork Location: In person

Sharmeen Group

Note: Apply through emails Only at sf.hr1@sharmeengroup.comWe are looking for Quality Control OfficerKey Responsibilities:<ul><li>Conduct quality checks on raw materials, in-process goods, and finished products to ensure compliance with quality standards and specifications</li></ul><ul><li>Monitor production processes to identify deviations or defects and recommend corrective and preventive actions.</li></ul><ul><li>Perform routine sampling, testing, and analysis using standard laboratory methods and equipment.</li></ul><ul><li>Record and analyze quality data, prepare inspection reports, and maintain accurate quality documentation.</li></ul><ul><li>Work closely with production and procurement teams to address quality-related issues and ensure continuous improvement.</li></ul><ul><li>Ensure packaging and labeling meet brand and regulatory requirements.</li></ul><ul><li>Assist in internal and external audits, including regulatory inspections.</li></ul><ul><li>Train production staff on quality control standards, hygiene, and safety protocols.</li></ul><ul><li>Investigate customer complaints related to product quality and participate in root cause analysis and corrective action planning.</li></ul><ul><li>Location: Sukkur Khairpur</li></ul><ul><li>Salary : Market competitive</li></ul><ul><li>Qualifications and Requirements:</li></ul><ul><li>Bachelor&rsquo;s degree in Food Science, Chemistry, Microbiology, or a related field.</li></ul><ul><li>Minimum of 2&ndash;4 years of experience in quality control or quality assurance, preferably in the FMCG, food, beverage, or manufacturing industry.</li></ul><ul><li>Strong knowledge of GMP, HACCP, ISO 9001, and food safety standards.</li></ul>How to Apply:Interested candidates are encouraged to send their updated resumes to sf.hr1@sharmeengroup.com. Please mention &ldquo;Quality Control Officer&rdquo; in the subject line of your emailJob Type: Full-timeWork Location: In person

Quality Control Officer

IntellivoxBPO

Position Title: HR &amp; Quality Assurance Officer Location: Islamabad(On-site) Salary Range: PKR 50,000 &ndash; 70,000 (Fixed range &ndash; apply only if comfortable)Overview: We are looking for a responsible, detail-oriented individual to oversee both HR operations and Quality Assurance across multiple departments. The ideal candidate will be fluent in English, have a strong understanding of HR processes, and be confident in managing performance, compliance, and documentation standards. This is a hands-on role for someone who takes ownership and believes in doing things right the first time.Key Responsibilities: (1) Supervise and execute daily HR operations, including attendance, recruitment coordination, onboarding, and record management. (2) Monitor departmental performance through regular QA audits and ensure adherence to SOPs and service standards. (3) Identify process gaps, propose improvements, and ensure corrective actions are implemented promptly. (4) Prepare performance and compliance reports for management review. (5) Support team leads in maintaining a culture of accountability, accuracy, and professionalism. (6) Act as a bridge between HR and departmental management to ensure smooth communication and operational efficiency.Requirements: (1) Bachelor&rsquo;s degree (preferably in HR, Business Administration, or a related field). (2) Minimum 1&ndash;2 years of experience in HR, QA, or administrative coordination roles. (3) Strong command of written and spoken English. (4) Excellent attention to detail and organizational skills. (5) A proactive mindset with a sense of ownership and responsibility. (6) Comfortable managing multiple functions simultaneously.What We Offer: (1) A professional environment that values accountability and precision. (2) Opportunities to grow into a leadership or specialized HR/QA role based on performance. (3) A collaborative team culture focused on continuous improvement.Job Types: Full-time, Contract Contract length: 24 monthsPay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

HR & Quality Assurance Officer

<div>
 At EY, we&rsquo;re all in to shape your future with confidence.
 
 
 We&rsquo;ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
 
 
 Join EY and help to build a better working world.
 
 
 
 About MENA Tax Quality
 
 
 
 The Middle East and North Africa (MENA) region includes 14 countries.
 
 
 MENA TQ&rsquo;s primary focus and responsibility is to support our client teams with provision of timely, quality advice and guidance to enable them to deliver high quality work, manage risk effectively, innovate, develop business, maintain market presence, and remain in compliance with regulatory, legislative, and internal EY requirements continuously and consistently.
 
 
 Another of our priorities is to work closely with Global Tax Quality and other MENA business functions such as Risk Management, General Counsel&rsquo;s Office, Operations, and the wider EY network in delivering and supporting a variety of global and local priorities and initiatives.
 
 
 We support client teams throughout the entire engagement lifecycle as necessary, provide them with tailored training, communicate messages of importance and act as a vital part of consultation network between teams and other business units.
 
 
 In addition to day-to-day and defined TQ responsibilities, we get involved in specialized projects, assist with development and updates of policies and guidance as part of global and local efforts, and support the MENA Tax and Law practice in the execution of different strategies and developments.
 
 
 An opportunity has arisen to join the MENA Tax Quality team as a Team Assistant/Consultant. As a key support member to a small, but highly experienced team, you will have ample opportunities to utilize and acquire variety of skills and experiences while supporting different projects and initiatives.
 
 
 
 The opportunity
 
 
 
 The role is split between approximately 75% technical and 25% administrative support.
 
 
 
 Your Key Responsibilities
 
 
 
 Technical elements:
 
 
 <ul>
 <li>
 Assist with consultations, responding to quality and compliance related queries from the business
 </li>
 <li>
 Support various project initiatives, tracking events through resolution
 </li>
 <li>
 Participate in policy and guidance research, review and drafting
 </li>
 <li>
 Support the delivery of TQ training to Client teams
 </li>
 <li>
 Provide ad-hoc cover on some projects during holidays
 
 
 </li>
 </ul>
 Administrative elements
 
 
 <ul>
 <li>
 Support the broader team with administrative and operational needs
 </li>
 <li>
 Scheduling and coordination of meetings &ndash; prepare and circulate calendar invitations, assist in finalizing meeting documentation and presentations
 </li>
 <li>
 Occasional support with organizing business travel and itineraries
 </li>
 <li>
 Maintain the TQ Sharepoint sites (uploading documents and information, managing access and issues if and when any arise)
 
 
 </li>
 </ul>
 
 Skills And Attributes For Success
 
 
 
 To qualify for the role, you must have:
 
 
 <ul>
 <li>
 Undergraduate/University degree
 </li>
 <li>
 3+ years prior, related work experience preferably in Compliance, Quality, Internal Audit, Legal or Risk Management functions or in other fast-paced international organization.
 </li>
 <li>
 Good command of English (written and spoken)
 </li>
 <li>
 Proficiency in working with Outlook and all Microsoft Office products. IT literate, savvy in working with technology in general, ability to promptly learn to work with new systems and tools, detect issues and able to initiate their resolution
 </li>
 <li>
 Excellent organizational, prioritization, problem-solving and time-keeping abilities. Previous EA/PA experience is a plus
 </li>
 <li>
 An eye for detail and oriented towards continuous improvement
 </li>
 <li>
 Strong interpersonal skills, ability to effectively partner and collaborate with other functions on various initiatives
 </li>
 <li>
 Able to balance the need to be approachable and supportive with the requirement to be resolute and resilient in challenging situations
 </li>
 <li>
 High degree of flexibility, professionalism and integrity
 
 
 </li>
 </ul>
 Ideally, you&rsquo;d also have
 
 
 <ul>
 <li>
 A good command of Arabic (written and spoken)
 </li>
 <li>
 Experience working with Power BI or other analytics platforms
 </li>
 <li>
 The ability to be future-focused and able to consider and adapt to new and developing areas of the business.
 
 
 </li>
 </ul>
 
 What We Look For
 
 
 
 Someone who has proven skills, thrives working in a dynamic, global, multi-cultural organization and is able to think creatively. The candidate should be comfortable to work on several initiatives simultaneously with different members of and outside the TQ team. Excellent interpersonal and relationship building skills along with written and verbal communication skills.
 
 
 
 What We Offer You
 
 
 
 
 At EY, we&rsquo;ll develop you with future-focused skills and equip you with world-class experiences. We&rsquo;ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.
 
 
 
 
 Are you ready to shape your future with confidence? Apply today.
 
 
 
 
 To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.
 
 
 
 
 EY | Building a better working world
 
 
 
 
 EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
 
 
 
 
 Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
 
 
 
 
 EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
 
</div>

Quality & Risk Officer - Pakistan

EY in Pakistan

Explore 3156+ Quality officer in Surgery Coors Jobs In Pakistan this November. Find roles across top companies and apply now to boost your career.

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Quality Officer

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Quality Control Officer

HR & Quality Assurance Officer

Quality & Risk Officer - Pakistan

Quality & Risk Officer - Pakistan