admin assistant

customer service manager

hr specialist

sales representative

cashier

receptionist

Hilton

<div>
 A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
 
 
 
 What will I be doing?
 
 
 
 As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Achieve positive outcomes from Guest queries in a timely and efficient manner
 </li>
 <li>
 Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
 </li>
 <li>
 Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
 </li>
 <li>
 Demonstrate a high level of customer service at all times
 </li>
 <li>
 Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
 </li>
 <li>
 Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
 </li>
 <li>
 Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
 </li>
 <li>
 Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
 </li>
 <li>
 Comply with hotel security, fire regulations and all health and safety legislation
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 </li>
 <li>
 Follow company brand standards
 </li>
 <li>
 Assist other departments, as necessary
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous experience in a customer-focused industry
 </li>
 <li>
 Completed high school certificate or equivalent
 </li>
 <li>
 Positive attitude and good communication skills
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Ability to work on your own and as part of a team
 </li>
 <li>
 Competent level of IT proficiency
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous experience in cash handling
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Ramses
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Receptionist

Bureau Veritas North America

<div>
 We are a world leader in Testing, Inspection and Certification (TIC) , delivering high quality services to help clients meet the growing challenges of quality, safety, environmental protection and social responsibility.
 
 
 Responsibilities:
 
 
  Accountable for Reception area.
 
 
  Ensure the reception area is tidy and presentable.
 
 
  Greet &amp; welcome the guests and direct them to the appropriate person
 
 
  Answer telephone, screen and direct calls
 
 
  Provide accurate information to callers
 
 
  Receive and sort mail and deliveries
 
 
  Ensures knowledge of staff movements in and out of organization
 
 
  General administrative and clerical support
 
 
  Prepare letters and documents
 
 
  Receive and sort mail and deliveries
 
 
  Deal with queries from the public and customers
 
 
  Arrange transportation and Hotel accommodation
 
 
 
 Minimum Required Qualifications
 
 
 
 Graduate in any discipline, Computer Literate
 
 
 Knowledge of administrative and clerical procedures
 
 
  Knowledge of computers
 
 
  Knowledge of customer service principles and practices
 
 
  Good communication skills in English - written &amp; oral
 
 
  Excellent co-ordination &amp; follow up skills
 
 
  Ability to meet tight schedule and deadlines
 
 
 SHAPING A WORLD OF TRUST - WHAT WE VALUE AT BV
 
 
 We create trust between businesses and we are committed to cultivating an open and inclusive environment wherever we operate and so do our employees. Being part of the BV family is more than just working, it&rsquo;s being convinced that you will leave your mark&hellip;. in shaping a world of trust.
</div>

Colas Rail Egypt كولاس ريل مصر

<div>
 Mission
 
 
 Carries out reception tasks, organization of meetings, logistics, events, formatting of specific or general documents in response to the expectations of his/her manager and/or his/her department
 
 
 Main Responsibilities
 
 
 <ul>
 <li>
 Guest Management: Direct guests to their respective offices without leaving the desk.
 </li>
 <li>
 Cheque Management: Keep an updated list of cheques from the treasury department. Upon receiving collectors, recover cheques, make copies with IDs and authorizations, obtain signatures on the acknowledgment of receipt, stamp with the treasury stamp &ldquo;PAID,&rdquo; and file documents in the treasury department.
 
 
 </li>
 </ul>
 
 Requests For Line 3, Line 4, And AQM Projects
 
 
 
 <ul>
 <li>
 Request Handling: Receive email requests for cars, mobiles, laptops; print them, obtain signatures from Amine ABDELKMAKSOUD and Pierre D&rsquo;HOMMEE, and return all requests to Michael WILLIAM and Ayman ZAKI.
 
 
 </li>
 </ul>
 
 For AQM Projects
 
 
 
 <ul>
 <li>
 Contract and Finance Requests: Handle emails from the Contracts Department for Salim HELLEL's signature and from the Finance Department for Purchase Orders for Amine ABDELKMAKSOUD&rsquo;s signature.
 
 
 </li>
 </ul>
 
 New Hires
 
 
 
 <ul>
 <li>
 Form Submission: Fill in data for Colas Rail Egypt and the new hire ID on Form 111 according to IDs, and submit the completed form to the HR department involved in the New Hire project.
 
 
 </li>
 </ul>
 
 Meeting Coordination for Colas Rail Line 1, Colas Rail Egypt, and Training L4:
 
 
 
 <ul>
 <li>
 Logistics: Book meeting rooms, order snacks/food, recover advance payments, and issue &ldquo;Note de frais&rdquo; after orders are paid.
 
 
 </li>
 </ul>
 
 Travel Coordinator Duties
 
 
 
 <ul>
 <li>
 Flight Booking: Handle flight ticket bookings for all travelers, both expatriates and Egyptians, by coordinating with the travel agency. After receiving bookings, submit options to Amine/Bassem for approval.
 </li>
 <li>
 Hotel Booking: For visitors/residents in Egypt, check hotel availability and make bookings, sending confirmations to guests.
 </li>
 <li>
 Transportation Services: Inform Escapade Travel of guest arrivals and returns, requesting the representative&rsquo;s phone number. After confirmation, send email confirmation to guests.
 </li>
 <li>
 Organizing Trips: Arrange both leisure and business trips, including hotel bookings and transportation.
 
 
 </li>
 </ul>
 
 For AQM Project
 
 
 
 <ul>
 <li>
 Booking Coordination: Upon email requests, book hotels or minibuses/trains for AQM visits for Colas Rail Egypt or AQM personnel.
 
 
 </li>
 </ul>
 
 Visa Requests For EUROP (Training/FATs)
 
 
 
 <ul>
 <li>
 Visa Documentation: For all visa requests (Colas Rail EGYPT, Line 1, AQM), prepare documents for TLS appointments, including 2 application forms, an invitation letter, fake flight and hotel bookings. After the appointment email, submit the complete file to the traveler.
 </li>
 <li>
 Post-Visa Issuance: Book final flights, hotels, trains, or cars as selected and approved by Amine/Bassem.
 
 
 </li>
 </ul>
 
 Visa Requests For The UK/USA
 
 
 
 <ul>
 <li>
 Agency Coordination: Collaborate with the travel agency to manage all documents until the visa is received.
 
 
 </li>
 </ul>
 
 Invoice Management
 
 
 
 <ul>
 <li>
 Local Invoices: Review invoices from hotels, tickets, and transport services (Sofitel/Steigenberger, Kanoo/Travco, Escapade) before forwarding them to the accounting department.
 </li>
 </ul>
</div>

Receptionist & Travel Coordinator

SSC HR Solutions

<div>
 <ul>
 <li>
 Greet and welcome clients, visitors, and guests in a professional and friendly manner
 </li>
 <li>
 Manage incoming calls, emails, and inquiries; direct them to appropriate departments or personnel
 </li>
 <li>
 Assist with preparing reports, presentations, and correspondence
 </li>
 <li>
 Support office operations, including supply management, vendor coordination, and facility requests
 </li>
 <li>
 Serve as the first point of contact for client queries and ensure timely responses
 </li>
 <li>
 Coordinate with internal teams (Property Management, Sales, Legal, and CRM) to address client needs efficiently
 </li>
 <li>
 Track, log, and follow up on client service requests to ensure resolution
 </li>
 <li>
 Assist in handling complaints and escalations professionally, ensuring client satisfaction
 
 
 </li>
 </ul>
 
 Key Relationships:
 
 
 
 <li>
 Work with Property Management to communicate client requests, maintenance issues and property updates
 </li>
 <li>
 Coordinate client appointments and documentation with the Sales Team
 </li>
 <li>
 Coordinate with Legal Team to facilitate document signing, filing, and client communication on legal matters
 </li>
 <li>
 Work with CRM Team to ensure client data accuracy, service updates, and feedback loops
 </li>
 <li>
 Communication within the department/intradepartmental:
 </li>
 <ul>
 <li>
 Provide factual info. within the department or to others/ Predefined tasks
 </li>
 <li>
 Technical knowledge used to cause action or acceptance/ rational arguments with others/ Negotiate with others
 </li>
 <li>
 Coaching, motivating, and directing others to meet objectives
 </li>
 <li>
 Influence and build relationships. Mark the checkbox(es) based on the nature of communication
 </li>
 <li>
 Provide factual info within the department or to others/ Predefined tasks
 </li>
 <li>
 Technical knowledge used to cause action or acceptance/ rational arguments with others/ Negotiate with others
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Qualifications:
 
 
 
 Bachelor's degree in business administration, Hospitality, or related field preferred.
 
 
 
 Work Experience:
 
 
 
 <ul>
 <li>
 1 year of experience in a reception, front office, or administrative role is preferred
 </li>
 <li>
 Experience in real estate, property management, or customer service is an advantage
 </li>
 <li>
 Effective Communication: Strong interpersonal and communication skills (verbal and written)
 </li>
 <li>
 Professional appearance and demeanor with excellent customer service orientation.
 </li>
 <li>
 Multitasking and organizational skills with strong attention to detail
 </li>
 <li>
 Ability to handle confidential information with discretion.
 </li>
 <li>
 Problem-solving skills and proactive approach to tasks
 </li>
 <li>
 Team player with the ability to work independently when required
 </li>
 <li>
 Specific Knowledge Required: (Strong/ Basic knowledge)
 </li>
 <li>
 Proficiency in English (written and spoken) is a must
 </li>
 <li>
 Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and CRM systems
 </li>
 </ul>
</div>

Receptionist/Front Desk

Manpower Egypt - Target HR

<div>
 
 
 
 Job Description:
 
 
 
 <ul>
 <li>
 Greet and welcome visitors, clients, and employees in a professional and courteous manner. Direct visitors to the appropriate department or individual.
 </li>
 <li>
 Ensure the reception area is clean, organized, and presentable at all times.
 </li>
 <li>
 Answer, screen, and direct incoming phone calls, take messages, and relay information to the appropriate team members.
 </li>
 <li>
 Maintain clear and professional communication both internally and externally.
 </li>
 <li>
 Maintain an accurate daily log of all visitors, clients, and deliveries.
 </li>
 <li>
 Track and report on phone call volume, including missed calls and follow-ups.
 
 
 </li>
 <li>
 Record and distribute incoming mail/packages, ensuring timely delivery to staff.
 </li>
 <li>
 Provide daily updates to the Office Manager or relevant department on the status of office tasks (e.g., supply levels, cleaning needs, equipment issues).
 </li>
 <li>
 Report any office-related incidents or emergencies (e.g., safety hazards, maintenance issues) to the appropriate team.
 </li>
 <li>
 Track office supply usage and prepare a monthly inventory report, noting items that need to be reordered.
 </li>
 <li>
 Document any ongoing or completed maintenance requests for the office. Track and report the status of CCTV systems.
 </li>
 <li>
 Monitor and report on access to restricted or sensitive areas.
 </li>
 <li>
 Issue office access cards for employees and visitors. Manage gate pass access for clients and visitors.
 </li>
 <li>
 Receive, sort, and distribute incoming mail, packages, and deliveries to the appropriate departments.
 </li>
 <li>
 Serve as the first point of contact in emergency situations, providing assistance and directing staff and visitors to safety as necessary.
 </li>
 </ul>
 
 
 
 
 
 
 Job Requirements:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in any relevant field.
 </li>
 <li>
 Proven experience of 2 to 5 years as a receptionist, front office representative, or in a customer service role.
 </li>
 <li>
 Excellent command of English.
 </li>
 <li>
 Strong organizational skills and attention to detail.
 </li>
 <li>
 Excellent phone etiquette and communication skills (both written and verbal).
 </li>
 <li>
 Proficiency in Microsoft Office Suite (Word, Excel, Outlook) or similar office software.
 </li>
 <li>
 Ability to handle multiple tasks in a fast-paced environment while maintaining professionalism.
 </li>
 <li>
 Friendly and approachable demeanor with a strong customer service orientation.
 </li>
 <li>
 Ability to produce detailed reports and maintain accurate records.
 </li>
 </ul>
 
 
 
 
 If you&rsquo;re interested, kindly share with us your updates CV on nemad@targetdhr.com
 
</div>

Front Desk Representative

Al-Futtaim

<div>Job Requisition ID: 171519
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 

Overview Of The Role: 
<ul><li>
The Customer Service Assistant at the Information Desk is responsible for providing support and assistance to customers in a friendly and professional manner at IKEA Egypt. This role requires the individual to represent the IKEA brand effectively, maintain store standards, and contribute to customer satisfaction by addressing inquiries and complaints efficiently. Success in this position involves maintaining high customer service standards, improving customer service processes, and embodying the values of the IKEA brand.</li></ul> 

What You Will Do: 
<h4 class="jobSectionHeader">
Customers</h4> 
<ul><li>
Greet and welcome customers upon arrival at the store.</li><li>
Answer customer inquiries and provide guidance on shopping at IKEA.</li><li>
Handle routine customer complaints promptly and courteously.</li><li>
Log customer feedback on CRM system to build a knowledge base of frequent complaints and inquiries with relevant solutions.</li><li>
Ensure customers are dealt with professionally to ensure maximum customer satisfaction.</li><li>
Make announcements and page the person visitors have asked to see.</li><li>
Ensure customer bags are stored safely and securely.</li><li>
Ensure shopping tools and catalogues are available for customers.</li><li>
Provide bags and trolleys as appropriate.</li></ul><h4 class="jobSectionHeader"> 
Operational</h4> 
<ul><li>
Adhere to all system procedures as per policy and procedure.</li><li>
Provide Customer Senior with constant suggestions for improvements.</li><li>
Provide customers with catalogues upon request.</li><li>
Understand the role of shopping tools in increasing sales.</li><li>
Communicate with Duty Manager regarding complaints that require management assistance.</li><li>
Review standard operating procedures regularly.</li></ul> 

Required Skills To Be Successful: 
<ul><li>
Proficient in dealing with customers and handling inquiries.</li><li>
Strong analytical skills to assess customer feedback and complaints.</li><li>
Effective communication skills with customers and team members.</li><li>
Problem-solving abilities to resolve customer issues efficiently.</li></ul> 

What Qualifies You For The Role: 
<ul><li>
High School education.</li><li>
Minimum of 2 years of experience in a similar role.</li><li>
Experience as a Customer Service Assistant or Receptionist.</li><li>
Effective communication and customer handling skills.</li></ul> 
About Al-Futtaim Retail
Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa &amp; Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&amp;B) across Asia. We are also one of the largest Global partners of Marks and Spencer&rsquo;s in both regions with over 75 stores offering both fashion &amp; food options. 
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&amp;Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference&hellip; 

About Al-Futtaim IKEA
GROWING TOGETHER...
We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.
Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.</div>

Shopping Experience Assistant

Al-Futtaim Automotive

<div>
 
 Job Requisition ID:
 
 167011
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role
 
 
 
 <ul>
 <li>
 The Customer Service Assistant at the Information Desk is responsible for overseeing customer interactions and providing comprehensive support to ensure a friendly and professional customer experience. This role involves managing inquiries, complaints, and feedback effectively while representing the IKEA brand. Success in this role relies on maintaining store standards and improving customer satisfaction metrics.
 
 
 </li>
 </ul>
 
 What You Will Do
 
 
 
 Customer Service
 
 
 <ul>
 <li>
 Greet and welcome customers on arrival at the store.
 </li>
 <li>
 Answer all customer inquiries and provide guidance on shopping with IKEA.
 </li>
 <li>
 Handle routine customer complaints promptly and courteously.
 </li>
 <li>
 Log customer feedback on CRM System to build a knowledge base of frequent complaints and inquiries with relevant solutions.
 </li>
 <li>
 Ensure customers are dealt with professionally to ensure maximum satisfaction.
 </li>
 <li>
 Make announcements and page the person visitors have asked to see.
 </li>
 <li>
 Ensure customers' bags are stored safely and securely.
 </li>
 <li>
 Ensure shopping tools and catalogues are available for customers.
 </li>
 <li>
 Provide bags or trollies as appropriate.
 
 
 </li>
 </ul>
 Operational Responsibilities
 
 
 <ul>
 <li>
 Ensure all system procedures are adhered to as per policy/procedure.
 </li>
 <li>
 Provide Customer Senior with constant suggestions for improvements.
 </li>
 <li>
 Provide customers with catalogues upon request.
 </li>
 <li>
 Understand the impact of increasing sales with Shopping Tools.
 </li>
 <li>
 Communicate with Duty Manager on complaints that require management assistance.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful
 
 
 
 <ul>
 <li>
 Dealing effectively with customers to enhance satisfaction.
 </li>
 <li>
 Possessing strong analytical and problem-solving skills.
 </li>
 <li>
 Exhibiting effective interpersonal skills.
 </li>
 <li>
 Demonstrating strategic thinking abilities.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role
 
 
 
 <ul>
 <li>
 High School diploma is required.
 </li>
 <li>
 Minimum 2 years of experience in a similar role such as Customer Service or Receptionist.
 </li>
 <li>
 Proficiency in dealing with customers, analytical skills, and effective communication.
 </li>
 <li>
 Understanding of customer service principles and ability to implement standard procedures.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Retail
 
 
 
 Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa &amp; Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&amp;B) across Asia. We are also one of the largest Global partners of Marks and Spencer&rsquo;s in both regions with over 75 stores offering both fashion &amp; food options.
 
 
 Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&amp;Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference&hellip;
 
 
 
 About Al-Futtaim IKEA
 
 
 
 GROWING TOGETHER...
 
 
 We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.
 
 
 Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.
</div>

Shopping Experience Assistant | IKEA | MOA

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Receptionist

Receptionist

Receptionist & Travel Coordinator

Receptionist/Front Desk

Front Desk Representative

Shopping Experience Assistant

Shopping Experience Assistant | IKEA | MOA