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relations manager

Marriott International

<div>Additional Information 
Job Number25175750 
Job CategoryPublic Relations &amp; Communications 
LocationGrosvenor House a Luxury Collection Hotel Dubai, Al Emreef Street, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Supports the developing and implementing an ongoing media and community relations. Provides crisis communications assistance to properties. Ensures information to the public and community is displayed correctly and effectively with the best opportunities for providing business. Implements an ongoing, focused media and community relations program. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>2-year degree from an accredited university in Marketing, Business Administration, or related major; 2 years experience in public relations, communications, or related professional area.</li></ul>
OR
<ul><li>4-year degree from an accredited university in Marketing, Business Administration, or related major; no experience required.</li></ul> 
CORE WORK ACTIVITIES 
Building Brand and Property Awareness to Drive Revenue
<ul><li>Works collaboratively with local, regional and national resources to build awareness and increase exposure for the property and restaurants.</li></ul>
<ul><li>Solicits new media outlets and travel media individuals.</li></ul>
<ul><li>Selects the best opportunities for the property based on market conditions and property needs.</li></ul>
<ul><li>Uses creative selling abilities to obtain maximum exposure through travel journalists and media outlets.</li></ul>
<ul><li>Increases awareness within the travel media community as well as coordinating events to gain exposures and grow revenue in the restaurant outlets.</li></ul>
<ul><li>Supports the hotel&rsquo;s social media efforts, if applicable.</li></ul>
<ul><li>Works with online media outlets to promote the hotel.</li></ul>
<ul><li>Coordinates offers and information for all publications and inserts with regard to brand loyalty reward mailings.</li></ul>
<ul><li>Develops brochure and property collateral materials.</li></ul>
<ul><li>Participates in all property imaging work (e.g., signage).</li></ul>
<ul><li>Ensures consistent brand and property message is communicated in all public relations and communications efforts.</li></ul> 
Building Successful Relationships
<ul><li>Builds and strengthens relationships with existing and new travel writers and local media to ensure future exposure. Activities include calls, entertainment, FAM trips, trade shows, etc.</li></ul>
<ul><li>Develops relationships within community to strengthen and expand customer base for sales opportunities and additional revenue.</li></ul>
<ul><li>Conducts solicitation and maintenance calls to media.</li></ul>
<ul><li>Identifies and communicates with distribution channels that can sell distress inventory to drive property occupancy.</li></ul>
<ul><li>Provides all communications channels with creative and unique tools to assist in the public relations and communications of the property.</li></ul>
<ul><li>Assists property in developing promotions for various campaigns.</li></ul> 
Coordinating Communication Efforts
<ul><li>Provides accurate, complete and effective communications to visiting journalists, publicity or promotions.</li></ul>
<ul><li>Evaluates new public relations opportunities for the property.</li></ul>
<ul><li>Develops strategic public relations plan for property, includes group, leisure and local efforts.</li></ul>
<ul><li>Assists in managing individual and group media visits.</li></ul>
<ul><li>Coordinates community service activities in concert with the public image and needs of the resort.</li></ul>
<ul><li>Assists in creative print fulfillment; ensures corporate branding standards and legal compliances are met and incorporated into collateral.</li></ul>
<ul><li>Supports hotel press releases and other content for print media and electronic media.</li></ul> 
Providing Exceptional Customer Service
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals and/or managers; continuously strives to improve service performance.</li></ul>
<ul><li>Conducts site inspections with visiting journalists.</li></ul> 
Additional Responsibilities
<ul><li>Keeps detailed files and records on all matters relative to property's public materials.</li></ul>
<ul><li>Ensures that property is following all corporate public relations guidelines.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. 
<div>
 
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Public Relations Manager

Building Brand and Property Awareness to Drive Revenue
Works collaboratively with local, regional and national resources to build awareness and increase exposure for the property and restaurants.
Solicits new media outlets and travel media individuals.
Selects the best opportunities for the property based on market conditions and property needs.
Uses creative selling abilities to obtain maximum exposure through travel journalists and media outlets.
Increases awareness within the travel media community as well as coordinating events to gain exposures and grow revenue in the restaurant outlets.
Supports the hotel s social media efforts, if applicable.
Works with online media outlets to promote the hotel.
Coordinates offers and information for all publications and inserts with regard to brand loyalty reward mailings.
Develops brochure and property collateral materials.
Participates in all property imaging work (e.g., signage).
Ensures consistent brand and property message is communicated in all public relations and communications efforts.
Building Successful Relationships
Builds and strengthens relationships with existing and new travel writers and local media to ensure future exposure. Activities include calls, entertainment, FAM trips, trade shows, etc.
Develops relationships within community to strengthen and expand customer base for sales opportunities and additional revenue.
Conducts solicitation and maintenance calls to media.
Identifies and communicates with distribution channels that can sell distress inventory to drive property occupancy.
Provides all communications channels with creative and unique tools to assist in the public relations and communications of the property.
Assists property in developing promotions for various campaigns.
Coordinating Communication Efforts
Provides accurate, complete and effective communications to visiting journalists, publicity or promotions.
Evaluates new public relations opportunities for the property.
Develops strategic public relations plan for property, includes group, leisure and local efforts.
Assists in managing individual and group media visits.
Coordinates community service activities in concert with the public image and needs of the resort.
Assists in creative print fulfillment; ensures corporate branding standards and legal compliances are met and incorporated into collateral.
Supports hotel press releases and other content for print media and electronic media.
Providing Exceptional Customer Service
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints.
Observes service behaviors of employees and provides feedback to individuals and/or managers; continuously strives to improve service performance.
Conducts site inspections with visiting journalists.
Additional Responsibilities
Keeps detailed files and records on all matters relative to property's public materials.
Ensures that property is following all corporate public relations guidelines.

Conservatorium Hotel

<div><div><div>Assistant Guest Relations Manager
 <div></div><div><div><ul><li>JR-03920
</li> </ul></div><div></div><div><ul><li>Rooms
</li> </ul></div><div></div><div><ul><li>Full time
</li> </ul></div><div></div><div><ul><li>Permanent
</li><div></div><li><div>Mandarin Oriental Downtown, Dubai
</div></li>
</ul></div></div><div></div><div>Mandarin Oriental Downtown, Dubai is looking for an Assistant Guest Relations Manager to join our Guest Relations team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards. With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms &amp; Suites. Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.
About the job
Based at the Mandarin Oriental Downtown, Dubai within the Guest Relations department in Dubai, the Assistant Guest Relations Manager is responsible to oversee Guest Relations department, Coffee person and Lobby hostess teams. They will be the key liaison between the hotel and our guests and will meet, greet, and escort all VIP guests and will ensure a smooth arrival and a fond farewell. Assistant Guest Relations Manager reports to the Guest Relations Manager.
As an Assistant Guest Relations Manager, you will be responsible for the following duties:<ul>
<li>
Serve as the main ambassador of the hotel, ensuring all guest interactions reflect professionalism, care, and brand standards.</li>
<li>
Oversee all guest relations functions, including VIP arrangements, special requests, and personalized experiences to drive guest satisfaction and loyalty.</li>
<li>
Lead, coach, and support the Guest Relations team, fostering teamwork, accountability, and adherence to hotel policies and service standards.</li>
<li>
Coordinate closely with key departments to ensure smooth operations, timely communication, and seamless delivery of VIP amenities and services.</li>
<li>
Analyse guest feedback and satisfaction data to identify improvement areas, enhance service quality, and support ongoing training initiatives.</li>
<li>
Promote a positive workplace culture by encouraging collaboration, recognizing achievements, resolving conflicts constructively, and modeling service excellence.</li>
</ul>
As an Assistant Guest Relations Manager, we expect from you:<ul>
<li>
At least 3 years of experience in a luxury 5-star hotel environment.</li>
<li>
Minimum 2 years of Front Office or Guest Relations experience in a luxury hotel.</li>
<li>
Minimum 2 years of Butler experience in a luxury setting.</li>
<li>
Proficient in Microsoft Office, PSMS, Alice, Alliants, Seven Rooms, and Rex systems.</li>
<li>
Previous hotel pre-opening experience is an advantage.</li>
<li>
Middle East experience and fluency in multiple languages are preferred.</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>
MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>
Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>
Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.</li>
<li>
Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.</li>
</ul>
We&rsquo;re Fans. Are you?</div></div></div></div>

Assistant Guest Relations Manager

Accor Group

Job Title Assistant Guest Relations Manager - Guest Experience and Service Excellence (Accor Dubai) Job Description Assistant Guest Relations Manager - Guest Experience and Service Excellence (Accor Dubai) Your Mission Accor is looking for an Assistant Guest Relations Manager to oversee daily guest engagement and front-of-house service operations at one of its luxury Dubai properties. In this full-time role, you will supervise the Guest Relations team, handle VIP arrivals, respond to guest concerns, and promote a warm, personalized experience across all touchpoints. This role is ideal for service-focused professionals with strong leadership skills and a passion for luxury hospitality. Job Essentials Job Location: Dubai, UAE Industry: Hospitality Function: Hospitality / Travel Salary: 9000-11000 monthly (Market estimated) Gender: Any (Female preferred) Candidate Nationality: Any Candidate Current Location: Any Job Type: Full-time Main Responsibilities * Supervise the day-to-day operations of the Guest Relations department and ensure adherence to quality service standards * Personally welcome VIPs, oversee guest cocktails, and maintain lobby presence to ensure all guests are assisted * Monitor and respond to guest inquiries, letters, and complaints with discretion and professionalism * Support and coach the Guest Relations team in delivering high-impact guest experiences * Coordinate guest activities and communication between Front Office, Housekeeping, F&amp;B, and General Management * Track and analyze guest feedback, taking direct action when needed to resolve issues and convert experiences into loyalty * Maintain and update departmental attendance, training records, and vacation overviews * Support cross-training efforts, interdepartmental collaboration, and staff morale * Handle any tasks assigned by the Guest Relations Manager or cover their responsibilities when required * Ensure departmental grooming, punctuality, and behavior align with hotel brand standards * Participate in hotel opening task force initiatives when needed Candidate Requirements * University degree in Hotel or Hospitality Management * 3 to 4 years of experience in a similar guest-facing leadership role, ideally within a five-star hotel * Excellent interpersonal and communication skills * Proficient in handling guest complaints and service recovery * Able to inspire and lead a diverse service team in a high-volume setting * Well-groomed, punctual, and consistently professional in conduct * Fluent in English; additional languages are a plus * Female candidates are preferred for this position Perks and Benefits * Employee benefit card offering discounted rates at Accor properties worldwide * Access to professional development programs through Accor Academies * Global career mobility across Accor s network of 110+ countries * Opportunity to participate in purpose-driven initiatives like Planet 21 * Work in a diverse, inclusive environment that values talent and encourages growth

Confidential

<div>
 
 We are looking for a refined, service-driven Assistant Guest Relations Manager to support the delivery of exceptional guest experiences and uphold Forbes Five-Star service standards. The ideal candidate will be polished, empathetic, and proactive, with strong leadership and communication skills.
 
 
 
 
 
 Key Responsibilities:
 
 
 &bull; Assist in leading the Guest Relations team to ensure every guest receives a warm, personalized, and seamless experience from arrival to departure.
 
 
 &bull; Support VIP, VVIP, and repeat guest recognition programs, ensuring special preferences are anticipated and exceeded.
 
 
 &bull; Oversee daily lobby operations, guest engagement, and service quality audits.
 
 
 &bull; Handle guest inquiries, requests, and complaints with professionalism, discretion, and efficient resolution.
 
 
 &bull; Conduct room inspections for VIP arrivals, ensuring all amenities and setups meet luxury standards.
 
 
 &bull; Coordinate with Front Office, Concierge, Housekeeping, F&amp;B, and other departments to deliver flawless service.
 
 
 &bull; Assist in developing guest experience initiatives and enhancing service rituals aligned with Forbes standards.
 
 
 &bull; Prepare departmental reports, manage scheduling, and support training for Guest Relations colleagues.
 
 
 &bull; Monitor guest feedback platforms and ensure timely follow-up to maintain high satisfaction scores.
 
 
 &bull; Represent the Guest Relations Manager in their absence and maintain a strong presence in guest-facing areas.
 
 
 
 
 
 Requirements:
 
 
 &bull; 2&ndash;4 years of Guest Relations or Front Office experience in a five-star or Forbes-rated luxury hotel.
 
 
 &bull; Strong leadership, communication, and interpersonal skills with a guest-centric mindset.
 
 
 &bull; Polished, professional appearance and exceptional service etiquette.
 
 
 &bull; Excellent problem-solving abilities and emotional intelligence.
 
 
 &bull; Experience managing VIP guests and handling sensitive situations with discretion.
 
 
 &bull; Strong knowledge of Opera or similar PMS systems.
 
 
 &bull; Ability to multitask and remain composed in a fast-paced environment.
 
 
 &bull; Fluency in English; additional languages are a strong advantage.
 
 
 &bull; Flexibility to work shifts, weekends, and public holidays.
 
 
 
 
 
 If you are passionate about creating memorable guest moments and elevating luxury hospitality, we invite you to apply for the role of Assistant Guest Relations Manager.
 
</div>

EDEN'S Homes & Villas

As our Guest Relations Manager, you will be the heart of our guest experience. You will be responsible for ensuring every guest enjoys a seamless, luxurious, and memorable stay at our properties across Dubai. From the moment they book until they check out, you will anticipate their needs, resolve any issues swiftly, and act as the friendly, professional face of EDEN S Homes &amp; Villas. Your goal is to drive 5-star reviews and build lasting guest loyalty.
Primary Responsibilities
<ul>
 <li>Pre-Arrival &amp; Planning:
 <ul>
 <li>Proactively communicate with guests before arrival, providing essential information, check-in instructions, and personalized recommendations for their Dubai stay.</li>
 <li>Coordinate guest preferences and special requests to ensure a tailored experience.</li>
 </ul>
 </li>
 <li>Seamless Check-in &amp; Check-out:
 <ul>
 <li>Manage all aspects of guest arrivals and departures, including key handover (in-person or via smart locks), property orientation, and final inspections.</li>
 <li>Ensure all mandatory guest registrations with Dubai Tourism and Commerce Marketing (DTCM) are completed accurately and on time.</li>
 </ul>
 </li>
 <li>24/7 Guest Support:
 <ul>
 <li>Be the primary point of contact for guests throughout their stay, responding promptly and professionally to all inquiries via phone, chat, email, and booking platforms.</li>
 <li>Efficiently resolve any guest issues or complaints, coordinating with maintenance, cleaning, and other teams as needed, always aiming for quick and satisfactory solutions.</li>
 <li>Handle emergency situations with calm and efficiency, ensuring guest safety and property protection.</li>
 </ul>
 </li>
 <li>Guest Satisfaction &amp; Reviews:
 <ul>
 <li>Proactively seek guest feedback and identify opportunities to enhance their experience.</li>
 <li>Encourage guests to leave positive reviews and actively manage online review platforms, responding professionally to all feedback.</li>
 </ul>
 </li>
 <li>Property Liaison:
 <ul>
 <li>Communicate guest feedback and any property-related issues directly to the Property Management team for prompt action.</li>
 <li>Ensure properties are always stocked with essential linens, toiletries, and welcome amenities.</li>
 </ul>
 </li>
 <li>Continuous Improvement:
 <ul>
 <li>Contribute ideas and insights to improve guest services processes and enhance the overall guest journey.</li>
 <li>Stay informed about Dubai s attractions, events, and services to provide accurate and engaging recommendations to guests.</li>
 </ul>
 </li>
</ul>

Guest Relations Manager

Peninsula Hospitality Group

Key responsibilities<ul><li>Government liaison: Acting as the main point of contact between the company and government entities like the Ministry of Human Resources and Emiratisation (MOHRE), the General Directorate of Residency and Foreigners Affairs (GDRFA), and the Department of Economic Development (DED).</li><li>Visa and immigration: Processing visa applications and renewals for employees and their families, including residency permits, and ensuring all related paperwork is accurate and up-to-date.</li><li>Legal and administrative: Managing the renewal of company licenses, permits, and other legal documents required for business operations.</li><li>Documentation and record-keeping: Maintaining accurate records for employees and the company, and ensuring all official documents are handled correctly.</li><li>Compliance: Ensuring the company operates in full compliance with all UAE labor and immigration laws and regulations.</li><li>Application processing: Submitting and following up on applications through various online portals like Tasheel, Amer, and the ICP.</li></ul>Required skills and qualifications<ul><li>Fluency in Arabic and English is often a requirement, notes Bayt.com.</li><li>Strong knowledge of UAE labor and immigration laws is essential, says Zabeel Institute.</li><li>Excellent organizational and administrative skills are necessary for managing a large volume of paperwork.</li><li>A valid UAE driving license is often required, as mentioned on Bayt.com.</li><li>Experience with government portals like Tasheel and Amer is beneficial, says Bayt.com.</li></ul>Job Type: Full-time

Explore 4106+ Relations manager in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

4106 relations manager jobs IN Dubai United Arab Emirates

Public Relations Manager

Public Relations Manager

Assistant Guest Relations Manager

Assistant Guest Relations Manager

Assistant Guest Relations Manager

Guest Relations Manager

Public Relations Manager