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customer services & implementation management team leader - arab banking corporation

reservation agent arabic speaker

Raffles

<div>Company Description 
Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as &quot;The Palace of the Secret Garden.&quot; With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations. 
Job Description 
<ul><li>
Reservation Management: Handle guest reservations through various channels, including phone, email, and online platforms, ensuring accuracy and adherence to policies.</li><li>
Communication Hub: Serve as a central point of contact for guest inquiries, providing information on room availability, rates, and hotel services. Respond promptly to emails and other communication channels.</li><li>
Booking Process: Facilitate the booking process by entering reservation details accurately into the Property Management System (PMS). Update room availability, rates, and payment information.</li><li>
Guest Assistance: Assist guests with inquiries, special requests, and provide information on hotel amenities. Ensure a personalized and memorable experience for each guest.</li><li>
Collaboration with Departments: Work closely with various departments, including Sales, Front Desk, and Housekeeping, to coordinate guest requests, room assignments, and other requirements.</li><li>
Communication Enhancement: Enhance communication strategies to streamline the reservation process and improve guest satisfaction. Provide clear and concise information to guests and internal teams.</li><li>
Up-selling and Promotion: Identify opportunities for up-selling room categories, packages, and promotions to maximize revenue and enhance the guest experience.</li></ul> 
Qualifications<ul><li> 
Education: Diploma or equivalent; additional hospitality training is a plus.</li><li>
Experience: Previous experience in reservations or customer service roles.</li><li>
Communication Skills: Excellent verbal and written communication skills.</li><li>
Computer Proficiency: Familiarity with reservation systems and proficiency in Microsoft Office.</li><li>
Customer- Approach: Dedication to providing exceptional customer service and creating positive guest experiences.</li></ul> 
Additional Information 
<ul><li>
Opportunity to join the first Raffles in Bahrain</li><li>
Employee benefit card offering discounted rates in Accor worldwide</li><li>
Learning programs through our Academies</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities.</li></ul></div>

Reservation Agent (Arabic Speaker)

Behind The Cup

Assistant Restaurant Manager &ndash; Arabic Speaker - Expat(International Experience Required | Relocation Role)Job Location: Egypt Hiring From: UAE / GCC / International Markets Employment Type: Full-timeAbout the RoleWe are hiring an Assistant Restaurant Manager (Arabic Speaker) to support daily restaurant operations at our outlet in Egypt. This role is designed for professionals currently working outside Egypt who are open to relocation and bring international or GCC F&amp;B experience.Key Responsibilities<ul><li>Support the Restaurant Manager in daily operations</li><li>Supervise service teams and ensure brand standards</li><li>Manage staff scheduling, attendance, and shift planning</li><li>Handle guest feedback and service recovery</li><li>Ensure food safety, hygiene, and SOP compliance</li><li>Monitor inventory, wastage, and stock control</li><li>Assist with staff training and performance monitoring</li></ul>Candidate Profile<ul><li>Fluent Arabic speaker (mandatory) - Should be an Expat</li><li>Minimum 2&ndash;4 years of experience in restaurant operations</li><li>Current or recent work experience outside Egypt is required</li><li>Experience in GCC or international F&amp;B brands preferred</li><li>Strong leadership and communication skills</li><li>Willingness to relocate and work in Egypt</li></ul>Important Information<ul><li>This is a relocation-based role</li><li>Candidates currently based in GCC or other international markets are strongly encouraged to apply</li><li>Only candidates meeting the international experience requirement will be shortlisted</li></ul>What We Offer<ul><li>Competitive salary based on experience</li><li>Relocation and onboarding support (as applicable)</li><li>Career growth within a growing F&amp;B group</li></ul>Job Types: Full-time, PermanentPay: From BD5,700.000 per monthExperience:<ul><li>Assistant Restaurant Manager: 1 year (Required)</li></ul>

Assistant Restaurant Manager

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26207525
 
 
 
 Job Category
 
 Reservations
 
 
 
 Location
 
 Sheraton Bahrain Hotel, 6 Palace Avenue, Manama, Bahrain, Bahrain,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
 
 
 Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Reservations Agent

Crypto.com

<div>
 
 Are you passionate about crypto, creativity, and motion design? Want to help shape Crypto.com&rsquo;s brand across the MENA region? Join us!
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Responsilbilities
 
 <ul>
 <li>
 Develop and manage the visual content calendar for our MENA social media channels
 </li>
 <li>
 Create high-impact static and motion designs (social posts, story visuals, and announcements) aligned with brand guidelines
 </li>
 <li>
 Collaborate with the Growth and Content teams to produce engaging, localized visuals that resonate with Arabic speaking audiences
 
 </li>
 </ul>
 
 
 
 
 Qualifications
 
 <ul>
 <li>
 Strong motion design and visual storytelling skills motion is a must
 </li>
 <li>
 Proficient in Adobe After Effects, Photoshop, Illustrator, and Figma
 </li>
 <li>
 Comfortable designing in both Arabic and English
 </li>
 <li>
 Experience using AI tools for static and motion content creation
 </li>
 <li>
 Excellent communication and time management skills
 </li>
 <li>
 Arabic speaker with an understanding of MENA culture and trends
 </li>
 <li>
 Nice to Have:
 </li>
 <li>
 Experience in the crypto, fintech, or tech industries
 </li>
 <li>
 Familiarity with global content workflows and brand design systems
 
 </li>
 </ul>
 
 
 
 
 
 
 We may use artificial intelligence tools to analyze the content of your Resume/CV against the specific requirements for the position. The purpose is to support our recruitment team in reviewing applications more effectively. These tools assist our recruitment team in their evaluation of your application by providing recommendations, but they do not replace human judgment. Final hiring decisions are ultimately made by humans who consider the insights generated by the tools along with other relevant information. If you would like more details about how your personal information is processed, please contact us.
 
</div>

Digital Designer (Remote/ MENA)

Abdulla Al Arif Investment

Job Overview:We are looking for a Front Desk Executive with a strong background in sports, preferably in Padel, to join our team. The ideal candidate will have prior experience in sports facility operations, with a preference for those familiar with Malaeb booking platform or other club management software. The role requires excellent customer service skills, the ability to multitask in a fast-paced environment, and a passion for delivering a seamless experience to players and guests.Key Responsibilities:<ul><li>Guest Relations: Welcome players and visitors, ensuring a friendly and professional first point of contact.</li><li>Bookings &amp; Reservations: Manage court reservations, event registrations, and membership inquiries, with a strong preference for experience using Malaeb booking platform.</li><li>Payments &amp; Transactions: Process payments, issue invoices, and handle cash or card transactions accurately.</li><li>Facility Coordination: Ensure smooth court operations by coordinating with coaches, maintenance teams, and management.</li><li>Customer Support: Address inquiries, resolve issues, and provide information about club services, events, and promotions.</li><li>Administrative Tasks: Maintain accurate records of bookings, membership details, and customer feedback.</li><li>Event Support: Assist in organizing and executing tournaments, leagues, and social events at the club.</li><li>Inventory Management: Monitor stock levels of rental equipment, merchandise, and refreshments, ensuring availability.</li></ul>Requirements:<ul><li>Previous experience in sports facility operations, preferably in Padel.</li><li>Familiarity with Malaeb booking platform or similar reservation systems.</li><li>Strong communication skills and a customer-first approach.</li><li>Ability to multitask and stay organized in a fast-paced environment.</li><li>Proficiency in Microsoft Office and general administrative tools.</li><li>Flexibility to work evenings, weekends, and holidays as per club requirements.</li><li>Passion for sports and an understanding of Padel community culture is a plus.</li></ul>Preferred Qualifications:<ul><li>Experience working in a Padel club or other sports facilities.</li><li>Basic understanding of court operations, coaching schedules, and player engagement.</li><li>Multilingual skills (English &amp; Arabic preferred) for effective customer interaction.</li></ul>Job Type: Full-timeExperience:<ul><li>Malaeb booking platform: 1 year (Preferred)</li><li>Padel or Racket Sports: 1 year (Preferred)</li></ul>

Sports Front Desk Executive - Bahrain

talabat

<div>
 When you think of food delivery in the MENA region, talabat is likely the first name that comes to mind. Established in Kuwait in 2004, we have rapidly expanded to become a leading player in the region. Today, we proudly facilitate the delivery of hundreds of millions of orders annually, ranging from food to groceries and other essential products, across countries with a dedicated team of 3K+ employees
 
 
 Our vast network includes partnerships with more than 27K+ brands and nearly 50K branches. Notably, our innovative Quick Commerce platform, talabat Mart (tMart), revolutionizes grocery delivery, ensuring essentials reach our customers within just 30 minutes
 
 
 At talabat, we are committed to fostering a sustainable ecosystem that benefits our customers, partners, team members, riders, and the communities we serve. Our #techforgood initiative exemplifies this commitment by enabling customers to effortlessly contribute to vital causes. Since launching in 2020, this program has facilitated the donation of over one million meals and contributed more than $1.5 million to charitable causes, enhancing food security and supporting well-being in the region
 
 
 As a proud member of the Delivery Hero family, a global leader in online food delivery and q-commerce, talabat continues to innovate and lead in delivering excellence and convenience to our customers&rsquo; doorsteps
 
 
 
 Job Description
 
 
 
 As a Sr. Specialist People Operations at Talabat, you&rsquo;ll be at the heart of driving people strategies that enable business success.
 
 
 Acting as the vital link between our business teams and Centers of Excellence (CoEs), you'll bring a full-circle HR experience to the table&mdash;from partnering and performance to rewards and compliance.
 
 
 You'll lead employee experience initiatives, manage high-impact projects, and help drive transformation across the organization.
 
 
 If you thrive in fast-paced environments and are passionate about building a strong, people-first culture, this role is for you.
 
 
 <ul>
 <li>
 360&deg; HR Delivery: Provide end-to-end HR support across talent management, total rewards, performance, and local labor law compliance.
 </li>
 <li>
 Be the Bridge: Act as the main connection point between business leaders and our Centers of Excellence (CoEs), translating business needs into actionable people strategies.
 </li>
 <li>
 Enhance the Employee Experience: Champion initiatives that foster engagement, recognition, and wellbeing across teams and functions.
 </li>
 <li>
 Project Management: Lead and deliver complex, cross-functional people projects&mdash;ranging from office expansions and restructuring to policy standardization and HRIS rollouts.
 </li>
 <li>
 Enable Change: Support organizational transformation by driving change management programs and coaching leaders through business pivots and restructuring.
 </li>
 <li>
 Compliance &amp; Governance: Ensure adherence to Bahrain labor law and regulatory frameworks, including contracts, visa processes, terminations, and dispute resolution.
 </li>
 <li>
 HR Reporting &amp; Analytics: Leverage data to track people metrics, monitor attrition trends, support MPP (manpower planning), and deliver insights to leadership.
 </li>
 <li>
 Employee Relations: Act as a trusted advisor and escalation point for sensitive employee matters, ensuring a fair and consistent approach to conflict resolution.
 </li>
 <li>
 Drive Localization &amp; Diversity Initiatives: Support nationalization efforts (e.g., Tamkeen programs) and lead diversity and inclusion projects aligned with business priorities.
 </li>
 <li>
 Policy &amp; Process Improvements: Continuously review and enhance HR policies and SOPs to improve efficiency and employee experience.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 4&ndash;6 years of experience in HR operations, business partnering, or a related function.
 </li>
 <li>
 Strong grasp of HR fundamentals including compensation, employment law, employee engagement, and performance.
 </li>
 <li>
 Demonstrated ability to lead projects and change initiatives end-to-end.
 </li>
 <li>
 Strategic thinker with a hands-on, can-do attitude.
 </li>
 <li>
 Strong communication and stakeholder management skills.
 </li>
 <li>
 Comfortable in fast-paced, high-growth environments with constant evolution.
 </li>
 <li>
 Native Arabic Speaker
 </li>
 </ul>
</div>

Sr. Specialist People Operations

Jobs via eFinancialCareers

<div>
 Bank ABC seeks to recruit a Customer Services &amp; Implementation Management Team Leader in the Group Transaction Banking Department based in our Head Office, in Bahrain.
 
 
 The Customer Services &amp; Implementation Management Team Leader will be responsible for leading and creating the client implementation team for Cash Management, Trade Finance, and Supply Chain Finance products.
 
 
 The purpose of this role is to ensure successful implementation of these products for our clients by defining and implementing workflows, service level agreements (SLAs), training programs NS Customer Service Support scripts and procedures.
 
 
 The role will work closely with the product management, sales teams and other departments to ensure smooth implementation process and on-going customer service support, meeting client's requirements and tailoring the implementation process accordingly.
 
 
 The individual in this role will be responsible for creating and managing a team to support the implementation and Customer Service Support efforts and will be working closely with multiple countries, defining standards and being in charge of defining and executing the migration plan from legacy platforms.
 
 
 The job purpose is to provide a high-quality service to clients, ensuring that they are satisfied with the implementation and customer service support and that the products are fully integrated and operational. The individual will do sales calls jointly will the sales team, maintain an implementation pipeline / service calls report, track and continuously monitor, measure, and improve the implementation process &amp; customer support to ensure client satisfaction, and will be responsible for creating and maintaining a positive and productive work environment.
 
 
 A key requirement for this role is the understanding, logging, and maintenance of the Customer Journeys - documenting the touchpoints, inputs, and outputs as well as risks and KPIS. The role will be responsible for working closely with multiple stakeholders, managing priorities, and adapting to changing requirements, to ensure that the implementation and customer service support is done on time, within budget, and to the satisfaction of all stakeholders.
 
 
 
 Responsibilities of the role:
 
 
 
 Reporting to the GTB Head of Delivery - Digital Transformation PMO , the job holder will:
 
 
 <ul>
 <li>
 Lead the Customer Services &amp; Implementation Management team (Client implementation managers and Customer Service Support Agents) for Cash Management, Trade Finance, and Supply Chain Finance products.
 </li>
 <li>
 Define and implement workflows, SLAs, and training for these products.
 </li>
 <li>
 Work closely with the product management and sales teams to ensure successful implementation and customer service support for our transactional banking clients.
 </li>
 <li>
 Ensure that all necessary supporting tools such as CRM, chatbots, on-demand training, and content management tools are integrated effectively in the team.
 </li>
 <li>
 Right size the team by forecasting and hiring the necessary resources for both the client implementation and customer service teams according to the business workload.
 </li>
 <li>
 Collaborate with other departments and teams to ensure smooth implementation process.
 </li>
 <li>
 Understand client's requirements and tailor the implementation process accordingly.
 </li>
 <li>
 Continuously monitor, measure, and improve the implementation process to ensure client satisfaction.
 </li>
 <li>
 Work closely with multiple countries, defining standards and overseeing defining and executing the migration plan from legacy platform
 
 
 
 </li>
 </ul>
 
 Areas Of Knowledge, Qualification And Experience
 
 
 
 <ul>
 <li>
 Minimum of 10 years of experience in transaction banking, specifically in Cash Management, Trade Finance, and Supply Chain Finance
 </li>
 <li>
 Bachelor's degree in Business Administration, Finance, or related field. PMI Certification a plus
 </li>
 <li>
 Strong leadership skills
 </li>
 <li>
 Excellent project management and organizational skills
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Ability to work in a fast-paced environment and adapt to changing requirements
 </li>
 <li>
 Strong analytical and problem-solving abilities
 </li>
 <li>
 Excellent time management and prioritization skills
 </li>
 <li>
 Strong attention to detail and accuracy
 </li>
 <li>
 Proven ability to manage teams and delegate tasks effectively
 </li>
 <li>
 Strong customer service focus
 </li>
 <li>
 Proven ability to work well under pressure and meet tight deadlines
 </li>
 <li>
 Positive attitude, proactive and results-oriented
 </li>
 <li>
 Strong work ethic and ability to work independently
 </li>
 <li>
 Ability to think strategically and make sound business decisions
 </li>
 <li>
 Strong understanding of digital transformation and the integration of supporting tools such as CRM, chatbots, on-demand training, and content management tools.
 </li>
 <li>
 Arabic and / or French speaker a plus
 </li>
 </ul>
</div>

Customer Services & Implementation Management Team Leader - Arab Banking Corporation

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