real estate agent

property consultant

real estate sales agent

sales representative

real estate consultant

reservation agent

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 
 Job Description
 
 
 
 
 KEY DUTIES AND RESPONSIBILITIES
 
 
 
 Please note that this is not an exhaustive list of everything that needs to be done. Anantara team members always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
 
 
 <ul>
 <li>
 Assist in the effective operation of the Reservations department, to meet the business goals of the hotel.
 </li>
 <li>
 Adhere to all Standard Operating Procedures.
 </li>
 <li>
 Take personal responsibility for driving upselling, achieving set revenue targets by months.
 </li>
 <li>
 Be fully aware at all times of the Selling Strategy, rates, packages, groups and booking status of the hotel.
 </li>
 <li>
 Process and respond within 24 hours to all reservation requests and inquiries according to company standards.
 </li>
 <li>
 Handle daily trace/follow up reports according to departmental requirements.
 </li>
 <li>
 Check expected arrivals 1, 3 and 7 days prior according to SOP and reconfirm bookings.
 </li>
 <li>
 Maintain effective office administrative procedures within the department that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies.
 </li>
 <li>
 Understand and apply hotel policies for no-shows, cancellation, credit and pre-payment policies.
 </li>
 <li>
 To be up-to-date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets &amp; promotion, spa and health club, and other services and facilities.
 </li>
 <li>
 Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction. Ensure all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis.
 </li>
 <li>
 Monitor daily arrivals by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honoured.
 </li>
 <li>
 Maintain a motivational working environment within the department, and with other colleagues in the hotel
 </li>
 <li>
 Understand how the Sales office, Group Sales Department and Front Desk relate to the Reservation Department.
 </li>
 <li>
 Be knowledgeable about local seasonality and events.
 </li>
 <li>
 Proactively promote other sister properties of Minor International.
 </li>
 <li>
 Liaise with the Accounting Department information on Reservation procedures, reports and operational problems and payments of commission.
 </li>
 <li>
 To provide assistance and friendly gesture to local representatives of tour operators and travel agencies.
 </li>
 <li>
 Taking, amending and cancel reservation details as applicable. Confirming the method of payment. Replying to every request for information within the timeline specified by the hotel
 </li>
 <li>
 To attend hotel events, daily shift briefings and training to improve professional skills
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum 2 years' experience in a 5* hotel &amp; resort
 </li>
 <li>
 Fluency in English; additional language(s) a plus
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Strong attention to detail and ability to multitask
 </li>
 <li>
 Customer service-oriented with a positive attitude
 </li>
 <li>
 Flexibility to work in shifts, including weekends and holidays
 </li>
 <li>
 Ability to work well under pressure and meet sales targets
 
 
 </li>
 </ul>
</div>

Reservation Agent

Deluxe Holiday Homes

<div>Deluxe Holiday Homes is Dubai's leading vacation rental management firm, boasting a comprehensive suite of services that spans across vacation rentals, property management, real estate brokerage, and more. With a commitment to innovation, professionalism, and excellence, we manage over 800+ properties and employ a dedicated team of over 300+ professionals.
About the role: We are seeking a highly motivated and customer-oriented individual to join our Revenue department as a Reservation Sales Agent. In this role, you will be responsible for handling reservations and providing exceptional customer service to our valued guest 
 
Responsibilities:<ul><li>
Conduct outgoing calls to existing guests to offer extension of stays or promotions</li><li>
Approach customers in advance and follow-up about renewals</li><li>
Upselling services to current guests and potential guests who wish to book</li><li>
Respond to booking inquiries (phone call, text message, WhatsApp, email, etc.)</li><li>
Discuss rates when needed with Revenue Manager, BDM to confirm a reservation or extension</li><li>
Establish and handle connections with Travel agencies and other partners for long-term partnership.</li><li>
Arrange face to face viewings and close bookings accordingly</li><li>
Familiarize features and location of each property to answer inquiries more effectively</li><li>
Recording confirmed bookings accurately on the database in PMS</li><li>
Book vacation rentals based on availability and customer preferences</li><li>
Process payments and send confirmations</li><li>
Working closely with Accounts to ensure payments of bookings before confirmation</li><li>
Providing accurate information to potential guests and explaining the rules and regulations for each property before booking confirmation</li><li>
Understanding the clients&rsquo; needs and requirements to offer them the most suitable options for booking</li><li>
Understanding factors for pricing of each property and seeking opportunities to secure bookings</li><li>
Actively get more direct bookings from local portals</li><li>
Provide excellent customer service for potential, incoming, and to returning guests</li><li>
If reservation quote is requested by customer, prepare and provide quote.</li><li>
Answer to guest inquires via OTA channels such as Booking.com, Airbnb, etc.</li><li>
Follow up with guests to receive documents/information prior to their arrival.</li><li>
Process the documents (such as crop the image, upload into the system, etc.).</li><li>
Record guests' information and documents in Company&rsquo;s system as well as DTCM (check ID validity, guest age, etc.)</li><li>
Send email to community / register guests prior their arrival with the building.</li><li>
Constantly coordinate with team members to have issues solved.</li><li>
Work with issue escalation and provide reports as required by management.</li><li>
Conduct any other tasks as assigned by management time to time.</li></ul> 
Benefits:<ul><li>
Competitive Salary Package &amp; commission structure.</li><li>
Medical Insurance Plan.</li><li>
Air Ticket Allowance.</li><li>
A great working environment.</li><li>
Comprehensive training and support.</li><li>
Opportunity to work with multi-cultural environment</li></ul> 
Requirements:<ul><li>
Fluency in English both written and spoken.</li><li>
Excellent communication and interpersonal skills.</li><li>
Strong attention to detail and organizational abilities.</li><li>
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.</li><li>
Prior experience in customer service or sales is preferred.</li><li>
Prior experience from Property, Hospitality, Travel or Real estate experience required.</li></ul> 
If you are passionate about providing exceptional customer service and have a strong desire to contribute to the success of our Revenue department, we would love to hear from you. Join our team at Deluxe Holiday Homes and be part of a dynamic and growing company.</div>

Sales & Reservation Agent

Airbetter Holiday Homes LLC

About Us:We are a leading Holiday Homes company offering premium short-term rental properties across Dubai. Our mission is to provide exceptional guest experiences with the comfort and luxury of home combined with the standards of a hotel.We are seeking a Reservation Agent with a background in holiday homes or hotel operations to join our dynamic team. The ideal candidate will manage reservations, ensure smooth guest communication, and deliver outstanding customer service.Key Responsibilities:<ul><li>Handle guest inquiries and reservations via phone, email, and online platforms.</li><li>Manage booking calendars and ensure accurate property availability.</li><li>Coordinate check-in/check-out schedules with operations team.</li><li>Upsell additional services to enhance guest experience.</li><li>Maintain high standards of guest communication and satisfaction.</li><li>Resolve booking issues promptly and professionally.</li><li>Prepare daily reports on reservations and occupancy.</li></ul>Requirements:<ul><li>Previous experience in holiday homes reservations or hotel front office (mandatory).</li><li>Strong knowledge of OTA platforms (Airbnb, Booking.com, Expedia, etc.).</li><li>Excellent communication and customer service skills.</li><li>Ability to multitask and work under pressure.</li><li>Proficiency in MS Office and reservation systems.</li><li>Fluency in English (Arabic or other languages is a plus).</li></ul>What We Offer:<ul><li>Competitive salary + performance incentives.</li><li>Career growth opportunities in a fast-growing hospitality sector.</li><li>Supportive and professional work environment.</li></ul>How to Apply:Send your CV to sunshinemark@airbetter.com with the subject line: Reservation Agent Application &ndash; Holiday Homes.Job Type: Full-timePay: AED3,000.00 per month

Reservation Agent – Holiday Homes (Hotel Experience Preferred)

COSTA PARTNERS VACATION HOMES RENTAL CO., L.L.C.

Full job descriptionAvailable to Join Immediately!!!We are seeking a motivated and detailed-oriented individual to join our team as Listing / Reservation Executive. In this role, you will be responsible for managing various tasks related to the upkeep and operation of holiday homes. As a key member of the reservations department, you will be responsible for managing property listings, managing guest inquiries, and facilitating reservation as well as optimizing their visibility and booking through Online Travel Agencies (OTA). The ideal candidate will possess strong communication skills, excellent customer service abilities, passion for the hospitality industry as well as optimizing their visibility and booking through Online Travel Agencies (OTA) and must be knowledgeable in using Hostaway channel manager1. OTA Listing Optimization:&middot; Create and manage listings on various Online Travel Agencies (OTAs) such as Airbnb, Booking.com&middot; Optimize listing content and photographs to maximize property listings visibility, occupancy rates, and attract potential guest.2. Administrative Support:&middot; Report guest check-in and check-outs through the DET portal, ensure that all necessary information is accurately recorded and submitted in a timely manner.&middot; Assist with administrative tasks related to reservations, including generating invoices, processing payments, and preparing rental agreements, handling reviews etc..&middot; Maintain accurate records of guest communications, reservation details, and financial transactions. 3. Reservation Handling:&middot; Respond promptly to guest inquiries via phone, email, or online messaging platforms, providing detailed information about available properties, rates, and amenities.&middot; Assist guests in selecting suitable accommodations based on their preferences, budget, and travel requirements.&middot; Process reservation bookings accurately and efficiently, ensuring all details are entered correctly into the booking system.4. Customer Service:&middot; Provide exceptional customer service to guests throughout the reservation process, addressing any questions, concerns, or special requests in a professional and courteous manner.&middot; Coordinate check-in and check-out procedures, ensuring a smooth and seamless experience for guests.&middot; Address any guest concerns or complaints in a timely and effective manner, striving to resolve issued to their satisfaction.5. Sales and Revenue Optimization:&middot; Implement strategies and track key performance metrics to drive sales and increase occupancy rates, including promotional offers, discounts, and package deals.&middot; Analyse and Monitor booking trends, market data, and identify opportunities to maximize rental revenue, profitability, and guest experience.&middot; Prior experience in holiday homes, or hospitality industry, preferably in vacation rental management or holiday homes reservations for 2 years.&middot; Strong communication skills, both written and verbal, with the ability to interact effectively with guests, property owners, and team members.&middot; Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks in a fast-paced environment.&middot; Proficiency in using Online Travel Agency Platforms and property management software. (e.g., Hostaway, Airbnb, Booking.com, Bayut, PF, DTCM Portal).&middot; Customer-focused mindset with a commitment to delivering exceptional service and exceeding guest expectations.&middot; Flexibility to work evenings, weekends and holidays as needed.Job Type: Full-timePay: AED3,000.00 - AED5,000.00 per monthJob Type: Full-timePay: AED3,000.00 - AED5,000.00 per monthApplication Question(s):<ul><li>How to link an Airbnb Listing to Hostway? </li></ul>Experience:<ul><li>Holiday Homes: 1 year (Required)</li></ul>

Airbnb and Holiday Homes -Reservation & Listing Agent

Mandarin Oriental Hotel Group

<div>Mandarin Oriental Jumeira, Dubai is looking for a F&amp;B Reservation Agent to join our F&amp;B Reservations team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai&rsquo;s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.
About the job
Based at the Mandarin Oriental Jumeira Dubai within F&amp;B Reservations, the F&amp;B Reservations Agent is responsible for all customer reservations and queries received via telephone or emails for Mandarin Oriental, Jumeira, Dubai outlets. Ensure each booking is entered into the system following Mandarin Oriental data and quality standards.
As F&amp;B Reservations Agent, you will be responsible for the following duties:<ul>
<li>
Complete customer and guest booking requests for Mandarin Oriental, Jumeira using Mandarin Oriental Standards for Data Entry, Email Quality &amp; Call Quality</li>
<li>
Proactively handle customer queries and escalations through telephone and email</li>
<li>
Contribute to revenue objectives through maximising booking conversions</li>
<li>
Where appropriate upsell and promote all restaurants to guests</li>
<li>
Ensure group and event booking requests are completed and handed to team in agreed time scales.</li>
<li>
Keep up to date with information and training required to complete role effectively</li>
<li>
Flexibility to work to demands of the business including rotational shifts</li>
<li>
Maintain the integrity and accuracy of Mandarin Oriental Jumeira restaurants customer data base</li>
<li>
Actively demonstrate and comply with Mandarin Oriental Jumeira IT security and compliance policy</li>
<li>
Any other duties as may reasonably be requested by the management</li>
</ul>
As F&amp;B Reservations Agent, we expect from you:<ul>
<li>
1-2 years&rsquo; experience in high end customer service role and dealing directly with customers face to face or over the phone (essential)</li>
<li>
Communicate effectively with various customer profiles to deliver their expectations (essential)</li>
<li>
Demonstrate good knowledge of Microsoft Office (essential)</li>
<li>
Fluent in English &ndash; spoken and written (essential)</li>
<li>
Team player</li>
<li>
Demonstrates good knowledge of a table management/reservation system.</li>
<li>
Additional languages are desirable (especially Arabic or Russian)</li>
<li>
Experience in F&amp;B industry</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>
MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>
Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

F&B Reservations Agent

Marriott International

<div>Additional Information 
Job Number25185946 
Job CategoryReservations 
LocationThe Ritz-Carlton Dubai, Al Mamsha Street, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Reservations Agent

Hilton

<div>
 A Reservations Agent with Waldorf Astoria Hotels and Resorts is responsible for managing guest bookings and inquiries to deliver a seamless and personalized experience to our guests while optimizing occupancy and revenue. This role is central to shaping guest impressions, ensuring accuracy, professionalism, and excellence at every step of the reservation process.
 
 
 
 What Will I Be Doing
 
 
 
 As a Reservations Agent, you will serve as a primary point of contact for guests, utilizing market trends to optimize revenue while ensuring a gracious and seamless booking experience. Your role upholds the highest standards of professionalism, accuracy, and guest service. Specifically, you will be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Handle all telephone, email, and fax inquiries promptly and courteously, ensuring clarity, accuracy, and adherence to the hotel&rsquo;s service standards at all times.
 </li>
 <li>
 Process individual and group reservations efficiently using the property management system, ensuring detailed records and guest preferences are accurately maintained.
 </li>
 <li>
 Apply strategic understanding of seasonal patterns and historical trends to support occupancy and rate optimization.
 </li>
 <li>
 Execute up-selling techniques and leverage rate strategies to maximize revenue while offering tailored room options to guests.
 </li>
 <li>
 Provide timely and accurate quotations and written confirmations to guests and clients, ensuring a clear and professional communication trail.
 </li>
 <li>
 Identify and qualify new business opportunities, relay potential leads to the Sales team, and respond to incoming sales inquiries in coordination with commercial strategies.
 </li>
 <li>
 Monitor guest satisfaction regarding the booking experience and proactively address any concerns to secure repeat business and long-term relationships.
 </li>
 <li>
 Maintain full knowledge of the hotel&rsquo;s services, room types, facilities, and policies to confidently answer guest queries and provide expert guidance.
 </li>
 <li>
 Guarantee that bookings are correctly secured and applicable charges for no-shows or late cancellations are processed in accordance with policy.
 </li>
 <li>
 Ensure timely and high-quality processing of guest requests and modifications, providing consistent support from the moment of inquiry through to arrival.
 </li>
 <li>
 Collaborate closely with Revenue, Sales, and Front Office teams to ensure accuracy in group blocks, special requests, and VIP bookings.
 </li>
 <li>
 Contribute to a culture of excellence by applying strong customer service skills, relationship-building techniques, and meticulous attention to detail in all reservation tasks.
 </li>
 <li>
 Maintain up-to-date reservation records and generate relevant reporting as requested by leadership.
 
 
 
 </li>
 </ul>
 
 What Are We Looking For
 
 
 
 A Reservations Agent serving Waldorf Astoria Hotels &amp; Resorts is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
 
 
 <ul>
 <li>
 Minimum 2&ndash;3 years of experience in reservations or front office within a luxury hotel or high-end hospitality environment.
 </li>
 <li>
 Proficiency in hotel reservation systems (e.g., Opera, SynXis) and a strong understanding of booking procedures, inventory control, and rate management.
 </li>
 <li>
 High level of IT proficiency and comfort with administrative systems, reporting tools, and digital communication platforms.
 </li>
 <li>
 Excellent organizational skills with a structured and detail-oriented approach to tasks.
 </li>
 <li>
 Outstanding written and verbal communication skills, paired with a confident and courteous telephone manner.
 </li>
 <li>
 A polished and professional appearance, consistently meeting luxury hospitality grooming standards.
 </li>
 <li>
 Demonstrated ability to multitask efficiently and remain calm under pressure in a fast-paced environment.
 </li>
 <li>
 A positive, engaging attitude and a genuine commitment to delivering outstanding customer service.
 </li>
 <li>
 Strong commercial awareness and ability to apply revenue strategies based on seasonal and historical booking trends.
 </li>
 <li>
 Flexibility to work a variety of shifts, including weekends and public holidays, as business needs require.
 </li>
 <li>
 A proactive, guest-focused mindset with a passion for creating seamless and memorable pre-arrival experiences.
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Knowledge of the hotel property management systems
 </li>
 <li>
 Previous experience in the Reservations function within the luxury hotel sector
 </li>
 <li>
 Proven sales experience within the hotel/leisure sector
 
 
 
 </li>
 </ul>
 
 What Will It Be Like To Work For Hilton
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all.
 
 
 
 Work Locations
 
 
 
 Waldorf Astoria The Palm
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Waldorf Astoria Hotels &amp; Resorts
 
 
 
 Potential Benefits
 
 
 
 Housing, Transport, Additional benefits as per company policy
 
 
 
 Job
 
 
 
 Revenue Management
</div>

Reservations Agent | Waldorf Astoria Dubai Palm Jumeirah

Explore 244+ Reservation agent in Dubai this November. Find roles across top companies and apply now to boost your career.