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reservation agent

Al Riyady For Auditing of Accounts EST

Location: Downtown, Dubai Salary: Up to AED 6,000Role Overview: Be the voice that sets the tone for a luxury dining experience. As Reservation Agent, you&rsquo;ll manage bookings with precision, charm, and efficiency, ensuring every guest&rsquo;s journey starts seamlessly.Requirements:<ul><li>Experience in reservations/front desk role within hospitality, preferably Fine Dining </li><li>Excellent communication and organizational skills</li><li>Ability to manage booking systems and handle high volumes</li></ul>Key Responsibilities:<ul><li>Handle guest reservations via phone, email, and online platforms</li><li>Manage seating plans to maximize guest satisfaction and efficiency</li><li>Provide accurate information on menus, events, and promotions</li><li>Support guest inquiries with professionalism and warmth</li></ul>PLEASE ANSWER ALL PRE-SCREENING QUESTIONS TO BE CONSIDERED!Job Types: Full-time, PermanentPay: AED5,500.00 - AED6,000.00 per monthApplication Question(s):<ul><li>Nationality?</li><li>Do you have experience as a Reservation Agent in UAE Fine Dining?</li><li>Expected Salary?</li><li>Immediate Joiner?</li></ul>

Restaurant Reservation Agent - Luxury Dining (Downtown)

XIDA Hotel Management L.L.C.

<ul><li>Provides an exceptional call experience to all callers by being informed, efficient and intuitive during the call process.</li><li>Understands and anticipates guest needs and requirements. Keeps up to date with hotel facilities and amenities, ensuring the hotel benefits are communicated to the guest at the time of reservation.</li><li>Possess a sales-oriented attitude, maximizing sales, occupancy and room rates as well as upselling all aspects of the hotel.</li><li>Knows the selling status, rates, and benefits of all packages plans and determines room rates.</li><li>Works to maximize hotel revenue under the guidance of the Revenue and Reservations Manager.</li></ul>Qualifications:<ul><li>High school graduate or equivalent</li><li>Previous experience in a bookings/reservations role</li><li>Experience working with Opera PMS System</li><li>Strong communication skills</li><li>Ability to resolve queries in a proactive, practical and positive manner</li></ul>Job Types: Full-time, PermanentPay: From AED2,000.00 per month

Communication and Reservation Agent (Chinese Speaking Preferred)

Admiral Plaza Hotel & Gateway Hotel

Looking for our Group Hotels Admiral Plaza Hotel &amp; Gateway Hotel, the Following Positions are available for Immediate Filling.Reservation Agent.( 1 No)SALARY WILL BE AED 1800 PLUS Sharing Accommodation, Meals, Visa, Insurance EtcTHE CANDIDATE SHOULD BE IN UAE ITSELF FOR A DIRECT INTERVIEW AND READY TO JOIN IMMEDIATELY.Should have a Minimum 3 years of Experience in UAE itself<ul><li>Answer all incoming calls promptly, in an attentive, courteous, efficient manner and maintaining excellent call audit scores.</li><li>Answer guest inquiries about hotel services, facilities and hours of operation.</li><li>Enter reservations into the computer according to standard operating procedures.</li><li>Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms and cross &ndash;sell other amenities and facilities when possible.</li><li>Communicate and work closely with the Sales Department and Front Office.</li><li>Maintain accurate files and reports.</li><li>Handle all special reservations, to include V.I.P. reservations, packages and discounts.</li><li>Ensure that all e-mail correspondence is answered in a professional manner within the response time frame.</li><li>Ensure proper Billing Instructions are updated on each booking to avoid any rebate or refunds.</li><li>Ensure all guest requirements are properly noted on the booking and communicated with the departments involved</li></ul>Job Type: Full-timePay: Up to AED1,800.00 per month

Reservation Executive

Mercure Gold Hotel

Job Description<ul><li>Respond promptly to telephone requests for reservations and process accordingly.</li><li>Check room and rate availability and accept/reject booking accordingly based on availability.</li><li>Complete all reservation tasks as assigned and in accordance with established standards and procedures.</li><li>To review accuracy of the next day reservations ensuring complete details for Front Desk and special requests, which require pre arrangements, are attended to.</li><li>Have thorough knowledge of all guest rooms and suites, their location, rates and amenities; be familiar with all hotel facilities and services.</li><li>To ensure to complete all product knowledge training for the hotel.</li><li>To update all document related with the materials for guest booking.</li><li>To record all voucher or guarantee letter received and cross check with data, which is up dated on to the system.</li><li>Follow up any pending voucher or guarantee letter and make sure these are received before the arrival of guest.</li><li>Keep monitor of e-mail received and reply based on the booker made and ensure all the data given is accurate.</li><li>Know and be familiar with the rate applied and be aware of any new package issue.</li><li>Using the standardize wording at notes and comments an update from time to time any changes of notes and comments which should be initiated and inform related section accordingly.</li><li>To be familiar with Front Office Policies and Procedures, Job Description and Employee Handbook.</li><li>Support the Front Office department in the capacity of Guest Service Agent, whenever required and as per business levels.</li><li>Accurate handling of cash float, whenever operating at the Front Desk</li><li>Obtain prior approval from the Front Office Manager or designate for any rebates or discount related to guest disputes.</li><li>Ensure registration cards are accurately completed as per the required laws as well as guest profile is updated in system all the times operating at the Front Desk.</li><li>Perform other duties, which are assigned by the Department head from time to time.</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per month

Reservations Agent | Hotel Experience

Accor

<div>Company Description 
We are far more than a worldwide leader. We are more than 240000 women and men who share something unique. 
Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences 
Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion
SOFITEL DUBAI THE OBELISK
Sofitel Dubai the Obelisk is Sofitel&rsquo;s largest property in the Middle East. The hotel features 594 luxury guestrooms inclusive of 68 suites and 96 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Pool Bar &amp; Lounge bring residents and patrons together to celebrate the French &ldquo;Joie de Vivre&rdquo;. Guests have the option to unwind at the Sofitel Spa with L&rsquo;Occitane and outdoor pools with private cabanas or workout in a fully-fledged fitness center. Business travelers have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings
Sofitel Dubai the Obelisk will infuse the brand&rsquo;s essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist and help us to make Sofitel Dubai the Obelisk a truly welcoming destination! 
Job Description 
<ul><li>
Understand the key principles of ACCOR&rsquo;S Pricing Strategies and Revenue Management<ul><li>
Retail, Corporate, Leisure, Group, Other</li><li>
Rate Restrictions, hurdles and availabilities</li></ul></li><li>
Maximise rooms revenue through the conversion of telephone calls into sales<ul><li>
Utilize effective upselling techniques</li><li>
Understand and take reservations to support the revenue management strategies employed by the Revenue Management leader in the hotel</li></ul></li><li>
Be fluent on all hotel products and services</li><li>
Handle emails pertaining to rooms reservations</li><li>
Be fully conversant with all market segments and rate plans used across all distribution channels<ul><li>
Be flexible in sales technique through offering the right product to the right customer at the right time</li></ul></li><li>
Handle customer queries and complaints relating to Rooms Reservations</li><li>
Co-host dinners/special events with the Sales Team and be involved in client entertainment as required</li><li>
Identify Sales opportunities through individuals, Corporate Accounts, Wholesalers and Travel Management companies</li><li>
Responsible for effective implementation and compliance with ACCOR&rsquo;S Core Reservation Standards<ul><li>
Achieve targeted goals in the LQA Hotel Mystery Shopping calls</li></ul></li><li>
Maintain accuracy and cleanliness of the PMS Database<ul><li>
Ensure market segmentation is accurate for each reservation</li><li>
Create hierarchies/relationships between Corporate Accounts</li></ul></li><li>
Ensure reservations meet the property standards in terms of accuracy of data and guest satisfaction<ul><li>
Complete understanding and effective execution of current and new RM tools. Includes Opera PMS.</li><li>
Be involved in all property PMS Conversions</li></ul></li><li>
Complete understand and effective use of the Hotel&rsquo;s telephone system</li><li>
Maintain the Reservation correspondence</li><li>
Support the Reservations Manager and/or Revenue Management leader with special projects as required.</li></ul> 

Qualifications 
<ul><li>
Degree/Diploma in Training and Development or Hotel Management</li><li>
Working knowledge of Opera, Microsoft Office.</li><li>
Minimum 2 years&rsquo; experience in Hotel or Resort, as Reservations Agents.</li><li>
Luxury hotel or resort background preferred.</li></ul></div>

Reservations Agent

Sofitel

<div>Company Description 
Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.
Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.
With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment &ldquo;Where life lives&rdquo; and indulge in excellence.
The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L&rsquo;Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges. 
Job Description 
<ul><li>
Maintain complete knowledge of:<ul><li>
Dining room layout, table/seat/section numbers, proper table setups, room capacity, hours of operation, price range and dress code</li><li>
Restaurant reservation procedures</li><li>
Daily house count, arrivals, departures, VIP&rsquo;s</li><li>
Scheduled in-house group activities, locations and times</li><li>
All department policies / service procedures</li></ul></li><li>
Answer telephone within 3 rings, using correct salutations and telephone etiquette.</li><li>
Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.</li><li>
Communicate reservation or cancellation changes to management as they arise throughout the shift.</li><li>
Monitor the preparation of own assignments, ensuring compliance to departmental standards.</li><li>
Ensure that all menu&rsquo;s, check folders are cleaned and in sufficient quantity.</li><li>
Ensure that the hostess stand is cleaned and organized.</li><li>
Review the Reservation book, pre-assign designated tables and follow up on all special requests.</li><li>
Greet the guests at the entrance of the restaurant.</li><li>
Seat Guest accordingly to floor plan / being fair to each waiter.</li><li>
Show guests their table which has been designated to them</li><li>
Ensure that the guests are pleased with their table.</li><li>
Present the open menu to the guest.</li><li>
Ensure that the tables are set to the best service of the guest.</li><li>
Anticipate heavy business times and organize procedures to handle waiting lines.</li><li>
Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day.</li></ul> 

Qualifications 
<ul><li>
Ideally with a relevant degree or diploma in Hospitality or Tourism management.</li><li>
Minimum 2 years of work experience in hotel operations. Good customer service, communications, and interpersonal skills are a must.</li></ul></div>

Hostess - Laguna

<div>Company Description 
SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.
Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.
A wondrous and striking landmark in Downtown District, designed by the award- winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight. 
Job Description<ul><li> 
Adhere to the Hotel&rsquo;s policies and the department&rsquo;s standards of operation and be aware of the company&rsquo;s work ethics and code of conduct.</li><li>Represent the department and the Hotel through grooming and right attitude.</li><li>Understanding Principles of Ennismore in achieving guest satisfaction and working standards to maximize revenue through the conversion of guest inquiries to actual sales.</li><li>Be fluent in Hotel products and Services and identify sales opportunities</li><li>Handle online bookings, emails and phone calls related to restaurant reservations and be updated on the hotel happenings.</li><li>Be flexible in sales technique through offering right product to the right customer at the right time.</li><li>Review Booked Report and reservation accuracy.</li><li>Keep all equipment clean and in good working condition and reporting problems immediately to the Manager for action.</li><li>Actively participate in promoting loyalty programs.</li><li>Check and take necessary details with customers who has concern or complaint related to F&amp;B and reservation to act and correct any problems.</li><li>Handle customer call, personal or email inquiries professionally and in courteous manner from the first greetings up to closing the transaction with the guest.</li><li>Have a sound knowledge and always be updated with the current F&amp;B activation, Promotions, Deals and Partnership and be ready to explain the items upon request to assist the guests in making decision.</li><li>Provide personalized service to guests and anticipate their needs that can lead to guest loyalty.</li><li>Extend assistance to other departments if required or necessary, develop and maintain corrective and cooperative working relationship with colleagues.</li><li>Prepare the Proposal, Proforma Invoice and bill by online payment, card or cash, for special F&amp;B Events and Group bookings. Present it in professional manner, collect payment from the guests and return credit cards or change along with the receipt promptly.</li><li>Clarify with guest the minimum age requirements for consumption of alcoholic beverages in accordance to government regulations.</li><li>Assist the Hostess in welcoming and seating the guests, answering calls, taking reservations especially during busy days and peak hours.</li><li>Support the Restaurant Managers with special projects as required or assisting in hosting client for site visit.</li><li>Provide guests with information about hotel facilities and local areas, including giving directions.</li><li>Be aware of the Hotel&rsquo;s Health, Safety and Security policies and procedures and be actively involved with the endeavors of the hotel towards sustainability through recycling and conservation of energy and water.</li><li>Accept that the working hours are in accordance to the demand of the business, anticipate the volume of guests taking into consideration the occupancy of the hotel, holidays, weather and other events taking place in the hotel and in Dubai; overtime and days in lieu will be paid at the discretion of the management.</li><li>Perform the duties and responsibilities assigned by the seniors.</li><li>Maintain and update records essential to the operation (purchase requisition, weekly supplies, etc.) and ensure prompt reporting or submission.</li><li>Understand the government and hotel employment regulations and follow the procedures in handling complaints.</li><li>Adhere to the Lost and Found procedures of the hotel in ensuring safety of the guests&rsquo; property.</li><li>Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.</li><li>Attendance at all scheduled training sessions, briefings and communication meetings is required.</li></ul> 
Qualifications<ul><li> 
Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.</li><li>Ability to speak, listen and write effectively. Good knowledge of the English (and local) language which is the primary language used in the hotel.</li><li>Knowledge of all restaurant information and promotion.</li><li>Basic understanding of computer and computer software including Micros, Opera and seven rooms.</li><li>Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments.</li><li>Be able to work with others in professional manner whilst achieving common goal and demonstrate sensitivity and awareness of workforce diversity in a multicultural setting.</li><li>Willingness to learn new skill and technique necessary to perform the expected responsibilities related to the position</li><li>Participate in service as and when required.</li><li>To carry out any other instructions issued by the Outlet Manager.</li><li>To ensure an efficient and friendly service is provided to all clients by anticipating their needs, which will help maximize selling opportunities.</li><li>Ensure that daily report is up to date with correct information.</li><li>This position may require a college diploma or have attained formal certification similar or related to the position applied.</li></ul></div>

Food & Beverage Reservations Agent

Explore 209+ Reservation agent in Dubai this September. Find roles across top companies and apply now to boost your career.