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reservation agent

Anantara Hotels

Reservation Agent Job Location : United Arab Emirates Job Details : • With 2 years experience in a 5* hotel &amp; resort• Any Nationals

Reservation Agent

ACCOR

<div>
To answer the calls with clear speech and pleasant voice.
To attend and handle all incoming and outgoing room reservation requests, as per the hotel standards and procedures.
To attract guests and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel's image and to increase revenue.
To recognize VIP guests and to apply the concerned policies.
To maintain a good commercial relationship with all the bookers: guests/companies/agencies.
To promote the Accor loyalty programs and the hotel promotions.
To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
To call the supervisor or manager for advice in serious cases or if an approval is required.
To properly use the telephone etiquettes as per Sofitel standards.
To have a perfect knowledge of room types and rate structure.
To ensure the accuracy of all booking information entered in the PMS.
To have a perfect knowledge of the hotel products.
To fulfil administrative tasks and filing.
To properly use and maintain the reservation communication system (telephone, fax, e-mail).
To be aware of and to follow emergency and security procedures.
To respect key handling procedures.
To respect schedules, terms and deadlines as agreed with the Management.
To attend a daily line up briefing with the reservations team
To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
To attend training and meetings as and when required.
</div>

The Canvas hotel

MAIN JOB PURPOSE: Handle customer calls, email, fax inquiries pertaining to room reservations, with a focus on revenue maximization and quality. To ensure that all reservations are inserted in the hotels PMS according to the company&rsquo;s guidelines.DUTIES AND OTHER RESPONSIBILITIES:&middot; To attend and handle all incoming and outgoing room reservation requests, as per the hotel standards and procedures.&middot; To attract guests and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel's image and to increase revenue.&middot; To recognize potential clients and to transmit information to the Sales Department.&middot; To recognize VIP guests and to apply the concerned policies.&middot; To maintain a good commercial relationship with all the bookers: guests/companies/agencies.&middot; To promote the The Canvas Hotel Rewards loyalty programs and the hotel promotions.&middot; To respect the privacy of the guests and the confidentiality of the information.&middot; To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.&middot; To report all guest comments or complaints.&middot; To call the supervisor or manager for advice in serious cases or if an approval is required. &middot; To properly use the telephone etiquettes as per The Canvas Hotel standards.&middot; To have a perfect knowledge of room types and rate structure.&middot; To ensure the accuracy of all booking information entered in the PMS.&middot; To maintain an accurate Guest History.&middot; To have a perfect knowledge of the hotel configuration and products.&middot; To achieve Quality Tools and Yield Management performance.&middot; To know the competitors and to gather information about their activities and sales.&middot; To provide updated reports and statistics to the Management and other departments.&middot; To follow up availability and rate charts on PMS and other booking systems / channels.&middot; To follow daily check-lists.&middot; To fulfill administrative tasks and filing.&middot; To properly use and maintain the reservation communication system (telephone, fax, e-mail).&middot; To be aware of and to follow emergency and security procedures.&middot; To respect key handling procedures.&middot; To respect Lost &amp; Found procedures.&middot; To read and update logbooks.&middot; To maintain appropriate stock level for the smooth run of the reservations operations PASSION FOR SERVICE, PASSION FOR PEOPLE and to initiate requisitions accordingly. &middot; To maintain a clean and tidy working area at all times.&middot; To be updated with the latest administrative, organizational, operational or other changes and news.&middot; To share daily activity highlights with the supervisor and manager including internal and external guest opportunities.&middot; To maintain an atmosphere of high morale and a happy working relationship among the team.&middot; To respect schedules, terms and deadlines as agreed with the Management. &middot; To attend a daily line up briefing with the reservations team.&middot; To support reception training in reservation techniques and procedures. &middot; To carry out special projects according to the assignments.Job Type: Full-timePay: AED2,000.00 - AED2,100.00 per month

Al Habtoor Palace

Al Habtoor City Hotels is a prestigious complex in the heart of Dubai, featuring three world-class properties: Hilton Dubai Al Habtoor City, V Hotel Dubai, and Al Habtoor Palace. Together, we deliver exceptional guest experiences, offering luxury, lifestyle, and unparalleled hospitality.We are looking for a dedicated and customer-focused Reservations Agent to join our team and deliver an outstanding booking experience to our valued guests.Key Responsibilities:<ul><li>Handle all incoming reservation requests via phone, email, and online channels in a professional and timely manner.</li><li>Maximize room sales by upselling and promoting hotel services, packages, and special offers.</li><li>Ensure all reservations are accurately entered into the system, following hotel policies and procedures.</li><li>Maintain effective communication with other departments (Front Office, Sales, Revenue) to ensure guest requirements are met.</li><li>Assist with inquiries regarding rates, availability, hotel facilities, and services.</li><li>Follow up on pending bookings and ensure guest satisfaction throughout the pre-arrival stage.</li><li>Support the Reservations Manager in achieving departmental goals.</li></ul>Requirements:<ul><li>Previous experience in a reservations, front office, or call center role in the hospitality industry is preferred.</li><li>Strong communication and interpersonal skills.</li><li>Proficiency in English (both written and spoken); knowledge of Arabic or other languages is an advantage.</li><li>Familiarity with Opera PMS or similar hotel reservation systems is desirable.</li><li>Attention to detail and ability to work in a fast-paced environment.</li><li>A positive, professional attitude with a passion for guest service.</li></ul>What We Offer:<ul><li>A competitive salary and benefits package.</li><li>Accommodation, transportation, and duty meals.</li><li>Comprehensive learning and development programs through Hilton University.</li><li>Career growth opportunities within Hilton Hotels worldwide.</li><li>An inclusive and supportive team culture.</li></ul>Job Type: Full-time

Complex Reservation Agent

SQTOURISM

<div>Primary Responsibilities
 <ul>
 <li>Liaise with key departments to ensure smooth operational processes</li>
 <li>Build and maintain strong relationships with hotels to negotiate exclusive rates, special offers, allocation overrides, and terms and conditions</li>
 <li>Analyze, verify, and compare rates with other suppliers and competitors to ensure market competitiveness</li>
 <li>Provide guidance to internal teams on contract generation and management</li>
 <li>Maintain all contract-related documents and correspondence accurately and systematically</li>
 <li>Provide insights on leading destinations and popular properties in the market</li>
 <li>Stay updated on changes to relevant rules and regulations, including free sell/stop sales and room allocations</li>
 <li>Act as the main point of contact for suppliers regarding contract-related issues</li>
 <li>Monitor contracts and make recommendations on renewals, extensions, or closures based on company interests</li>
 <li>Ensure all internal contract documents are accurate and up-to-date</li>
 <li>Secure the most competitive conditions for the company in the market</li>
 <li>Handle hotel reservations efficiently, ensuring accuracy and high-quality service</li>
 <li>Convince and guide clients effectively, offering tailored solutions to meet their needs and preferences</li>
 <li>Demonstrate a strong ability to differentiate between various products and hotel offerings, ensuring clients receive the most suitable options</li>
 </ul>
 </div>
 <div>Additional Responsibilities
 <ul>
 <li>Review sales performance and contribute to performance improvements</li>
 <li>Enhance the company's reputation through professional and efficient service</li>
 <li>Handle client complaints and inquiries promptly and professionally</li>
 <li>Perform follow-ups as needed and ensure all commitments are met</li>
 </ul></div>

Hilton Hotels

A Reservations Agent for Conrad Dubai will serve as the main contact for room reservations at the hotel and is responsible to offer an excellent service and influence the Guest decision to stay at the property. What will I be doing? As a Reservation Agent for Conrad Dubai, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards: <ul> <li>Answer incoming phone calls by following the hotel's telephone etiquette at all times.</li> <li>Convert inquiries into contracted business.</li> <li>Respond positively to sales inquiries to develop future sales leads.</li> <li>Identify sales leads, as appropriate.</li> <li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation.</li> <li>Provide prompt and efficient service while maintaining the hotels brand standards.</li> </ul>

Reservations Agent for Conrad Dubai

<div>Job Description</div> <ul> <li>Interact with guests on a daily basis and assist them to book rooms and handle guests requests and preferences.</li> <li>Provide information about the hotel, local attractions and services.</li> <li>Knows the type of rooms available as well as their location and layout. Keep up to date knowledge on the selling status, rates, and benefits of all packages plans. Knows the credit policy of the hotel and how to code each reservation.</li> <li>Monitor and ensure that all reservations with corresponding TA commissions are thoroughly checked to avoid unaccounted commission invoices.</li> <li>Processing new reservations, including collecting payment information such as credit card numbers or other forms of payment.</li> </ul> <div>Qualifications</div> <ul> <li>Work experience as a Hotel Reservations Agent, or a similar role</li> <li>Proficiency in Opera and Microsoft </li> <li>Fluency in English; additional languages are a plus</li> <li>Excellent communication and organizational skills</li> </ul>

Reservations Agent

Explore 271+ Reservation agent in Dubai this November. Find roles across top companies and apply now to boost your career.

271 reservation agent jobs IN Dubai

Reservation Agent

Reservation Agent

Reservation Agent

Complex Reservation Agent

Reservation Agent

Reservations Agent for Conrad Dubai

Reservations Agent