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customer service agent

IIQAF

<div>Location: Dubai, United Arab Emirates 
Industry: Construction 
Job Type: Full-Time 
Salary: AED 6,500 &ndash; AED 7,500 per month
<h3 class="jobSectionHeader">Job Overview</h3>
IIQAF Group is hiring a proactive and professional Customer Service Agent to support our construction operations in Dubai. The ideal candidate will manage client communication, service coordination, complaint resolution, project updates, and administrative support while ensuring exceptional customer satisfaction across construction projects.
This role is ideal for candidates searching for Customer Service jobs in Dubai, Customer Service Agent UAE, Construction Customer Support Dubai, Client Service Executive UAE, or Customer Care Representative Construction industry.
<h3 class="jobSectionHeader">Key Responsibilities</h3>
<ul><li>Handle customer inquiries, service requests, and project-related communications</li><li>
Coordinate with project managers, site supervisors, and technical teams</li><li>
Provide accurate project updates and service information to clients</li><li>
Resolve customer complaints and service issues efficiently</li><li>
Maintain CRM systems and customer service documentation</li><li>
Schedule site visits, follow-ups, and service appointments</li><li>
Ensure high standards of client satisfaction and relationship management</li><li>
Prepare reports on customer feedback and service performance</li><li>
Support sales and operations teams with administrative coordination</li></ul>
<h3 class="jobSectionHeader">Required Skills &amp; Qualifications</h3>
<ul><li>Proven experience as a Customer Service Agent, Customer Support Executive, or Client Service Representative</li><li>
Experience in construction, engineering, or project-based industries (preferred)</li><li>
Strong communication and interpersonal skills</li><li>
Knowledge of CRM software and Microsoft Office</li><li>
Ability to manage multiple inquiries in a fast-paced environment</li><li>
Strong problem-solving and conflict resolution skills</li><li>
Professional and customer-focused attitude</li></ul>
<h3 class="jobSectionHeader">Preferred Qualifications</h3>
<ul><li>Bachelor&rsquo;s degree or diploma in Business Administration or related field</li><li>
Experience handling B2B or project-based client support</li><li>
Familiarity with construction terminology and project workflows</li></ul></div>

Customer Service Agent

Emirates

<div>
 
 Job Purpose
 
 
 
 The Emirates Group is a highly profitable business comprising of Emirates Airline, the largest international airline in the world and dnata, one of the world's biggest air services providers. With our headquarters located in the cosmopolitan emirate of Dubai, working with us puts you at the forefront of technological advances in the aviation industry while offering you a dynamic lifestyle.
 
 
 If you're seeking a position that will allow you to thrive professionally and develop your career in aviation industry, look no further. There are openings for individuals who are passionate about traveling and enjoy collaborating with customers and colleagues across the world.
 
 
 We are looking for exceptional individuals who can be a part of our Customer Service team. If successful, you will join an extensive training program which include systems training and customer service skills and then be allocated to an area across the group: Emirates Airport Services, dnata, Marhaba services and Contact Centre.
 
 
 
 During The Hiring Process, You Can Expect
 
 
 
 
 Step 1 &ndash; Apply
 
 
 
 Submit your application and we&rsquo;ll then send you an email to confirm that we&rsquo;ve received your application.
 
 
 
 Step 2 &ndash; Review
 
 
 
 Our Recruitment Team will review your application.
 
 
 
 Step 3 &ndash; Video Interview and Assessment
 
 
 
 If you&rsquo;re shortlisted for the role, we&rsquo;ll send you a link to our on-demand, interactive and gamified video interview assessment via HireVue. This is most critical part of the process and required if you want to progress to the next stage.
 
 
 
 Step 4 &ndash; Offer
 
 
 
 If successful, we&rsquo;ll send you an offer of employment which will include the benefits package for your role.
 
 
 We have outlined below the specific job details for each of our roles:
 
 
 
 I. Customer-facing Roles
 
 
 
 Airport / Customer Service Agent (Emirates and Dnata)
 
 
 As an Airport / Customer Services Agent, you will be one of the first welcoming faces our customers meet at Dubai International Airport, a leading global aviation hub. Every day brings the opportunity to guide travellers from around the globe through check-in, boarding, arrivals, and baggage services with confidence, care, and professionalism.
 
 
 From assisting lounge customers to supporting families, unaccompanied minors, connecting passengers, and those needing extra assistance, you will play a key role in ensuring every journey feels seamless and stress-free.
 
 
 In this role, you will gain strong operational expertise, develop your people and problem-solving skills, and build a career in a dynamic, fast-paced, and highly international environment.
 
 
 Strong performance in this role can also unlock opportunities for career progression and internal moves across airport operations, customer services, and wider business areas.
 
 
 Marhaba Service Agent
 
 
 As a Marhaba Services Agent, you will deliver a personalized airport experience to our guests, supporting them across key touchpoints including check-in, immigration, boarding and baggage services. You will provide dedicated assistance to VIP customers, families, unaccompanied minors and passengers requiring additional support. This role allows you to build strong customer engagement and service excellence skills, while offering career growth across Marhaba&rsquo;s services, airport operations, and customer experience functions.
 
 
 
 II. Back-office Role
 
 
 
 Customer Sales and Service Agent &ndash; Contact Centre
 
 
 As a Contact Centre Customer Sales and Service Agent, you will be the trusted voice of Emirates, delivering exceptional support and care throughout every stage of our customers&rsquo; journey. Your role is pivotal in creating seamless, reassuring experiences, whether you are helping customers plan their travel or resolving real-time queries with confidence and empathy. In this dynamic position, you will engage with customers across multiple communication channels, ensuring that every interaction reflects clarity, consistency, and up-to-date knowledge of our products and services. Your ability to actively listen, think critically, and communicate effectively will make customers feel valued and supported at all times.
 
 
 Joining the Contact Centre fast-paced, multicultural environment means you will not only sharpen your communication, problem-solving, and sales expertise but also unlock clear pathways for career growth, both within the Contact Centre and across the wider Emirates Group.
 
 
 Qualification
 
 
 
 To be considered for Customer Service roles, you must meet the following requirements:
 
 
 
 <ul>
 <li>
 Fluency in both spoken and written English
 </li>
 <li>
 Fluency in any other language is a plus
 </li>
 <li>
 A levels/High School certificate
 </li>
 <li>
 Excellent interpersonal and customer service skills
 </li>
 <li>
 Willing to work in a shift environment
 </li>
 <li>
 PC based skills to operate Windows package (Microsoft Word/Excel/E-mail)
 </li>
 <li>
 Willing to wear uniform (Front-line customer facing roles)
 
 
 </li>
 </ul>
 
 In addition to the above, the job specific requirements for the Contact Centre role are:
 
 
 
 <ul>
 <li>
 Proficiency in English and at least one of the following languages is a must-have requirement for this position: Arabic, French, Czech, German, Italian, Japanese, Cantonese, Mandarin, Russian, Spanish, Polish, Portuguese.
 </li>
 <li>
 Customer and sales focus on providing excellent service and closing any sales opportunity.
 </li>
 <li>
 The ability to type accurately and quickly while maintaining excellent written communication is an essential requirement for the messaging-based role.
 
 
 </li>
 </ul>
 Experience the excitement of being on the front-line customer-facing roles with dnata, Marhaba and Emirates Airport Services Agents, or work behind the scenes as a Contact Centre Service Agent. You'll have the chance to work with a diverse team of professionals, interact with people from all over the world, and make a positive impact on the lives of travellers every day. Both full-time and part-time opportunities are available, providing flexibility to fit your lifestyle and career goals. Whether it be Emirates Airline or dnata, our goal is to ensure that our customers experience service is consistent with the Emirates Group high standards.
 
 
 Salary &amp; benefits
 
 
 Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world.
 
 
 Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website emiratesgroupcareers.com
</div>

Customer Service Roles

Terahertz Marketing

Job descriptionWe are looking for expert and motivated retention and conversion agents with at least 3 years experience and ready to join our team. The candidate must have knowledge of main platforms, ability to negotiate with clients and build positive relationships with customers. We are looking for agents who can fluently speak and read English and Malayalam.Qualification and Requirements:<ul><li>We are looking multiple candidates for hindi/english/tamil/malyalam speakers </li><li>Previous FOREX industry experience is a MUST</li><li>Excellent communication and interpersonal skills</li><li>Ability to handle difficult clients with empathy and patience</li><li>Proven experience as a tele sales agent and call center agent with the skill to engage customer in conversation</li><li>Good organizational and time- management skills</li><li>excellent skills on analyzing clients, handle complaints, developing the best strategies to renew contracts and retain business</li><li>Competence to present, promote and sell products/ services using solid arguments to existing and prospective customers</li><li>Knowledge of relevant computer software</li></ul>Benefits:<ul><li>Competitive basic salary</li><li>Performance - based incentives and bonuses</li><li>Ongoing training and career development opportunities</li><li>A supportive and collaborative work environment</li></ul>Job Type: Full-timePay: AED4,000.00 - AED5,000.00 per monthExperience:<ul><li>Forex: 3 years (Required)</li></ul>Language:<ul><li>Tamil &amp; Malyalam (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

FOREX Agents for conversion

Westminster Properties

Full job descriptionURGENT HIRING &ndash; Start in March or EarlierSALES RESERVATION AGENT required for a leading Holiday Homes Company in Business Bay. Full Time position.Are you a motivated individual ready to grow your career in Dubai&rsquo;s Hospitality market? Westminster Holidays is expanding and looking for who are serious about closing deals and building long-term success.Job Description<ul><li>Attending calls for existing and new customers.</li><li>Listening to the customer's needs, ask relevant questions and engage the customers to generate repeat sales.</li><li>Negotiations with clients, quotas, to identify their budget and requirement.</li><li>Handling client from lead generation till check out.</li><li>Ensuring that the rental amount received before check out.</li><li>Maintain and update Customer Database.</li><li>Gathering and documenting customer information, payment methods, purchases, and reviews to products.</li><li>Keeping up to date on all inventory in hand. Meeting with operation manager for daily rates update.</li></ul>REQUIREMENTS<ul><li>IMMEDIATE JOINERS (Visit or Cancelled Visa) (No Notice Period)</li><li>No experience needed. Freshers can also apply</li><li>Bachelors Degree Is A Must</li><li>Arabic speaking is must.</li><li>Attractive and can also speak English well.</li><li>A highly responsible and Confident individual and attention to details is a must.</li><li>Should be flexible with timings.</li><li>Job Type:- Full-time</li><li>Basic Salary + Commission</li></ul>If you&rsquo;re ready to work, grow fast, and earn more &mdash; apply today.Job Type: Full-timePay:- From AED 30,000 to 50,000 per monthJob Types: Full-time, Permanent

Sales Reservation Agent

SALES Agent Urgently required for a leading holiday homes company in business bay. Please apply only if u meet the requirement.Job Description<ul><li>Attending calls for existing and new customers. Listening to the customer's needs, ask relevant questions and engage the customers to generate repeat sales.</li><li>Negotiations with clients, quotas, to identify their budget and requirement.</li><li>Handling client from lead generation till check out.</li><li>Ensuring that the rental amount received before check out.</li><li>Maintain and update Customer Database.</li><li>Gathering and documenting customer information, payment methods, purchases, and reviews to products.</li><li>Keeping up to date on all inventory in hand. Meeting with operation manager for daily rates update.</li><li>Portals Management including Booking.com, Airbnb etc</li><li>Telemarketing, advertising mediums.</li></ul>REQUIREMENTS<ul><li>IMMEDIATE JOINERS (Visit or cancelled Visa) (no notice period),</li><li>3 Years&rsquo; Experience in 5* Hotel Back ground or Holiday Homes required or Real Estate.</li><li>Solid experience in PROPERTY MANAGEMENT SYSTEM (like Opera, RMS) also required</li><li>Arabic speaking is must.</li><li>Attractive and can also speak English well.</li><li>A highly responsible and Confident individual and attention to details is a must.</li><li>Should be flexible with timings.</li></ul>Job Type: Full-time

Telesales Agent- Arabic (Holiday Homes, Hotel experience)

Devenir Cap Financial Instruments Quotations Service

Job Vacancy !!!!!Customer Service OfficerJob description:Job Vacancy !!!!!Customer Service OfficerJob Description:<ul><li>Manage and maintain company records, files, and documents</li><li>Perform data entry and accurately update internal databases</li><li>Follow up with clients for business-related requirements and documentation</li><li>Prepare reports, invoices, and assist with basic accounting tasks</li><li>Coordinate client compliance requirements and document submissions</li><li>Assist with PRO-related tasks and external documentation when required</li><li>Handle email correspondence and general administrative duties</li><li>Fill basic bank forms and business-related forms</li><li>Liaise with bank representatives and UAE Free Zone authorities as needed</li><li>Post content on social media platforms</li><li>Arrange meetings with clients as per their requirements</li></ul>Requirements:<ul><li>Fluent in English ( strong spoken and written)</li><li>Strong multitasking and time management skills</li><li>Proficient in MS Office (Excel, Word, Outlook</li><li>Excellent communication and interpersonal skills</li><li>Ability to follow up and coordinate with clients and external partners</li><li>Basic understanding of bank forms and business documentation</li><li>Knowledge of Canva and other basic editing tools</li><li>Experience in social media handling is a plus</li><li>Bachelor&rsquo;s degree or relevant experience in administration/back-office roles</li><li>Basic understanding of accounting and VAT is an advantages</li></ul>Devenir Corporate Services, a UAE-based company specializing in corporate advisory, company formation, and administrative support services across various jurisdictions.The position is based in Dubai, UAE, with a salary range of AED 3,000 per month.Interested candidates are requested to send their CVs to info@devenircap.com. Shortlisted candidates will be contacted for an interview.Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per monthExperience:<ul><li>Customer Service / Back office : 2 years (Preferred)</li></ul>Language:<ul><li>Fluent in English (Preferred)</li></ul>Work Location: In person

Customer Service Officer

Dubai Driving Center

Customer Service Executive Job Description: We are seeking experienced and professional Customer Service Executives to join our team. The ideal candidate will handle customer interactions, resolve issues efficiently, and ensure a high level of customer satisfaction. This role requires excellent communication skills and the ability to manage multiple tasks in a fast-paced environment.Key Responsibilities:<ul><li>Manage a high volume of incoming calls and provide detailed information regarding admissions.</li><li>Maintain accurate logs of customer inquiries and follow up as required.</li><li>Address and resolve customer complaints promptly and effectively.</li><li>Offer suitable solutions to customer issues within defined time limits.</li><li>Record all customer complaints daily, following company procedures.</li><li>Communicate with customers to secure any necessary missing documentation.</li><li>Respond to customer queries and requests with professionalism.</li><li>Greet and assist visitors, ensuring a welcoming and professional experience.</li><li>Perform additional administrative duties as assigned.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in administration or a related field.</li><li>At least 2-4 years of experience in customer service or a similar role.</li><li>Strong multitasking, time management, and organizational abilities.</li><li>Excellent verbal and written communication skills.</li><li>Proficient in data entry and basic computer operations.</li><li>Knowledge of customer relationship management (CRM) systems.</li><li>Demonstrated ability to provide exceptional customer service.</li><li>Fast and efficient problem-solving skills.</li><li>Professional and respectful attitude towards customers and colleagues.</li></ul>Candidates must currently be based in Dubai and be willing to work in the second shift.How to Apply: Interested candidates are encouraged to submit their resumes detailing relevant experience to careers@ddce.ae .We look forward to welcoming dedicated professionals to our team!Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per monthExperience:<ul><li>customer service: 2 years (Required)</li></ul>Work Location: In person

Customer Service Executive / Call Center Agent

Explore 1597+ Customer service agent in Dubai this March. Find roles across top companies and apply now to boost your career.