customer service agent

Keolis

<div>The purpose of this position is to deliver a safe, reliable, world class, customer focused tram service. They will provide a visible, uniformed employee presence while assisting passengers with information, ticketing, crowd management, customer service and other aspects that will work to increase the customer experience delivered to those using the Dubai Tram. This position is a roving position and will be required to move around Dubai Tram Al Sufouh System (DTAS). 
<ul>
</ul>
MAIN RESPONSIBILITIES
<ul><li>Deliver essential messages to passengers (via audio or visual means) in a timely, clear and proactive manner.</li>
<li>Move around the System (DTAS) dealing with queries and incidents as required.</li>
<li>Provide mobile response to incidents.</li>
<li>Monitor and maintain station operational status and to ensure the safety and comfort of passenger movement within the tram and station premises.</li>
<li>Carry out controlled/uncontrolled/emergency evacuation of passengers.</li>
<li>Assist and mitigate overcrowding on platforms to ensure that passengers flows are managed in an orderly manner.</li>
<li>Provide information on ticket sales, tram services information and respond to passenger enquiries.</li>
<li>Distribute publicity materials (as and when required) and handle lost property.
</li><li>Meet and greet customers and provide a highly visible and proactive level of customer service.</li>
<li>Perform shift and emergency duties when required.</li>
<li>Provide safe, reliable, convenient and comfortable tram journeys to the users of DTAS if and when necessary or as directed by the Operations Supervisor.</li>
<li>When dealing with customers of the DTAS, ensure that matters are handled tactfully and sensitively as appropriate and strictly follow the guidelines, procedures and instructions of the organisation.</li>
<li>Comply fully with procedures and instructions as part of the certified training and instructions.</li>
<li>Enforce safety procedures and instructions and carry out necessary procedures to ensure the safety of members of the public and employees of the tram system.</li>
<li>Provide all possible assistance to customers, in particular for People of Determination.</li>
<li>Enforce revenue protection procedures and associated by-laws.</li>
<li>Provide the very best in customer service and information.</li>
<li>Perform and carry out other duties as instructed / directed by the Operations Supervisor and/or senior management team from DTAS Operations department.</li>
<li>Awareness of the Integrated Management System and the content of the Safety, Assurance &amp; Environment and Information Security Policy Statements.</li>
<li>Understanding of personal responsibilities and contribution to achieving compliance with the Integrated Management System requirements, (including but not limited to competence to perform safety critical roles, legal requirements, control measures arisen from environmental impacts and aspects, job safety analysis and information security risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments stated in the policies statements above.</li>
<li>Use safety equipment (including PPE) as required and intended; observe that this is also enforced among subcontractors and third parties working in Keolis-MHI&rsquo;s controlled premises/systems.</li>
<li>Promote a good SAE and Information Security culture among their peers, subcontractors and third parties.</li>
<li>Ensure compliance with the Keolis-MHI Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards.</li>
<li>Exercise a personal duty of care for their own health, safety and welfare and for those affected 
by their acts or omissions - reference SMS GSOP-HSE1-6 Keolis-MHI organisational HSE responsibilities.</li>
 <li>Ensure compliance with all training requirements of Keolis-MHI and always adhere to these requirements while in employment.</li>
Report any accidents, incidents, breaches or potential breaches to appropriate management. 
<li>
</li></ul>KNOWLEDGE REQUIERED
<ul><li>Maintain a level of awareness on the key issues faced by customers, the performance of operations and customer service activities.</li>
<li>Excellent knowledge of the network, destinations served, key routes, integration with other modes, the zonal structure, ticketing and fares in order to provide customers with accurate information to assist them during their journey.</li></ul> 

KEY SKILLS
<ul><li>A mature, proactive and responsible approach to work with initiative and problems solving ability.</li>
<li>Ability to liaise in a professional and persuasive manner with staff at all levels in the organisation.</li>
<li>Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.</li>
<li>Basic understanding of tram &amp; station operations and associated activities.</li>
<li>Good literacy and numeracy skills required for the role.</li>
<li>Strong organisational skills, detail oriented, and the ability to handle multiple priorities.</li>
<li>Ability to understand complex systems and possess good IT skills.</li>
<li>Ability to work in an efficient and flexible manner in unsupervised circumstances.</li></ul> 

EXPERIENCES
<ul><li>A minimum of 2 years&rsquo; experience as a front-line staff delivering customer services in a train, station or equivalent environment.</li>
<li>A minimum of 1 year as a ticket inspector in public transports or equivalent revenue recovery environment would be an advantage.</li>
<li>Experience and understanding of dealing with customers and conflict resolution techniques.</li></ul> 

EDUCATIONNAL QUALIFCATIONS
<ul><li>Ideally a degree holder or higher diploma of post-secondary education in a related discipline.</li></ul></div>

Customer Service Agent - Tram (UAE National)

SHARJAH CONTRACTING

Job Vacancy: Call Center Agent (Arabic Lady) &ndash; Maintenance Department Location: to be Assigned in Sharjah - Head Office Employment Type: Full-TimeJob SummaryWe are seeking a professional and customer-focused Arabic Lady Call Center Agent to join our Maintenance Department. The ideal candidate will be responsible for handling customer inquiries, maintenance requests, service coordination, and follow-ups while ensuring excellent customer service and timely resolution of issues.Key Responsibilities<ul><li>Receive and handle incoming calls related to maintenance requests and service inquiries.</li><li>Register, log, and track maintenance complaints and work orders.</li><li>Coordinate with maintenance technicians and supervisors regarding service schedules.</li><li>Follow up with customers to ensure maintenance issues are resolved satisfactorily.</li><li>Maintain accurate records of customer interactions and service requests.</li><li>Respond to emails, WhatsApp messages, and other communication channels professionally.</li><li>Escalate urgent maintenance issues to the concerned department.</li><li>Prepare daily and weekly reports on maintenance requests and completed jobs.</li><li>Ensure high standards of customer satisfaction and service quality.</li></ul>Requirements<ul><li>Female Arabic national or Arabic-speaking candidate.</li><li>Minimum 2&ndash;5 years of experience in a call center, customer service, or maintenance coordination role.</li><li>Experience in property management, facilities management, or maintenance services is preferred.</li><li>Excellent communication skills in Arabic and English (spoken and written).</li><li>Proficient in Microsoft Office applications (Word, Excel, Outlook).</li><li>Strong organizational and multitasking skills.</li><li>Ability to work under pressure and handle customer complaints professionally.</li><li>Knowledge of maintenance operations and service coordination is an advantage.</li></ul>Preferred Skills<ul><li>Customer service excellence.</li><li>Problem-solving and conflict resolution.</li><li>Strong telephone etiquette.</li><li>Time management and attention to detail.</li><li>Experience with CRM or maintenance management systems.</li></ul>Benefits<ul><li>Competitive salary package.</li><li>Company visa and medical insurance.</li><li>Annual leave as per UAE Labour Law.</li><li>Professional and supportive working environment.</li><li>Career growth opportunities.</li></ul>Interested candidates are invited to submit their updated CV mentioning &quot;Call Center Agent &ndash; Maintenance Department&quot; in the subject linePay: Up to AED4,500.00 per monthApplication Question(s):<ul><li>What is your nationality?__</li></ul>Do you agree with the offered salary?_Work Location: In person

ARAB CALL CENTER AGENT (Facility - Maintenance Management Industry)

Tata Consultancy Services

<div>
 
 
 Job Title
 
 &ndash; AI Platform Engineer
 
 
 
 Company
 
 &ndash; TCS (MEA)
 
 
 
 Location
 
 &ndash; Dubai
 
 
 
 Job type
 
 &ndash; Full time
 
 
 
 
 
 
 About Us:
 
 
 
 Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world&rsquo;s largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent Agile&trade; delivery model, recognized as a benchmark of excellence in software development.
 
 
 A part of the Tata group, India's largest multinational business group, TCS has over 616,171 of the world&rsquo;s best-trained consultants with 157 nationalities in 53 countries. For more information, visit www.tcs.com and follow TCS news at @TCS_News.
 
 
 
 
 
 
 
 Job Description:
 
 
 
 
 
 
 
 
 Key Accountabilities:
 
 
 
 
 AI Platform Operations
 
 
 
 Provide day-to-day monitoring and operational support of Gernas, its dependent AI applications, deployed AI agents, agent runtime environments, AI gateways, and supporting Azure and AWS cloud services. Ensure continuous availability and consistent service performance across production environments, proactively identifying degradation signals before they become user-visible incidents. Maintain operational dashboards covering platform health, agent execution, LLM consumption, gateway throughput, and integration endpoints, and ensure that ownership of every production component is unambiguous and documented.
 
 
 
 Incident and Problem Management
 
 
 
 Lead L2 and L3 incident response across the Gernas platform and its surrounding AI products. Conduct structured root-cause analysis, drive service restoration within agreed P1&ndash;P4 service-level commitments, and coordinate major incidents involving multiple engineering, cloud, security, and vendor stakeholders. Maintain problem records for recurring or systemic issues, ensure that post-incident reviews are completed with clear corrective and preventive actions, and own the closure of those actions through to engineering remediation. Act as the bridge between the L1 AI Operations Centre and L3 engineering teams during complex incidents.
 
 
 
 AI Agent and Workflow Support
 
 
 
 Troubleshoot the behaviour of single-agent and multi-agent workflows, including agent orchestration, tool invocation, skill execution, prompt construction, memory and context handling, planning loops, and inter-agent coordination. Diagnose failures across Microsoft Agent Framework and LangGraph execution, including state-graph traversal, conditional routing, tool-call mismatches, retries, and human-in-the-loop checkpoints. Investigate integrations with enterprise systems, MCP-exposed tools, and downstream APIs, and work with engineering teams to harden agent designs where production data reveals weaknesses.
 
 
 
 LLM and Model Service Support
 
 
 
 Support the operational stability of the model-serving layer across Azure OpenAI PTU deployments, AWS Bedrock, and Core42 Compass. Monitor and troubleshoot PTU capacity utilisation, token consumption patterns, quota and throttling behaviour, latency profiles, content filtering outcomes, and model endpoint availability. Coordinate with the AI Hub team on routing decisions between frontier and in-region models, assess cost and capacity headroom, and manage capacity escalations and vendor tickets where service degradation originates upstream.
 
 
 
 AKS and Runtime Support
 
 
 
 Provide hands-on operational support of the Azure Kubernetes Service estate hosting Gernas agent runtimes and supporting services. Troubleshoot pod, deployment, service, ingress, namespace, secret, and configuration issues; investigate autoscaling behaviour and resource utilisation anomalies; and analyse container logs, network connectivity, and runtime failures. Work closely with the Cloud Platform team on cluster-level concerns, image security, node health, and platform upgrades, ensuring AKS-hosted workloads remain stable through patching and lifecycle events.
 
 
 
 API, AI Gateway and MCP Support
 
 
 
 Operate and troubleshoot the Azure API Management layer that serves as both the enterprise API gateway and the MCP Gateway for Gernas. Diagnose issues with API policies, authentication, authorisation, routing, rate limiting, quotas, caching, and backend connectivity. Provide deep support for MCP servers, MCP tools, and the MCP Gateway pattern &mdash; including tool discovery, schema validation, protocol-level failures, and the coordination between MCP clients hosted in agents and the underlying tool endpoints. Ensure that the gateway remains a secure, observable, and policy-compliant control plane for all AI traffic.
 
 
 
 Observability and Performance Management
 
 
 
 Use Comet Opik as the primary observability surface for agent and LLM execution, working with traces, prompts, agent execution paths, latency breakdowns, token usage, errors, and model quality indicators. Build and maintain operational dashboards, alert rules, and correlation views that combine Opik telemetry with Azure Monitor, Application Insights, Log Analytics, and CloudWatch data. Lead performance optimisation initiatives where trace evidence shows hotspots in prompts, tools, retrieval steps, or model selection, and ensure that observability coverage keeps pace with platform evolution.
 
 
 
 Voice AI Support
 
 
 
 Support the production operation of ElevenLabs-based voice AI capabilities, including speech generation, voice-agent connectivity, real-time audio session handling, and API consumption patterns. Investigate latency, audio quality, dropped sessions, and integration failures across the voice channel and its dependent platforms, and coordinate with ElevenLabs and integration partners on upstream issues.
 
 
 
 Release and Change Management
 
 
 
 Validate releases prior to and immediately following deployment, exercising production verification scripts, smoke tests, and rollback procedures. Maintain release readiness through clear configuration management, environment parity checks, and pre-deployment risk reviews. Operate within FAB's change-management framework, ensuring that all production changes including patches, upgrades, configuration adjustments, and model or prompt rotations pass through the appropriate change controls and post-implementation review.
 
 
 
 Security, Risk and Compliance
 
 
 
 Uphold the security and compliance posture of Gernas and dependent AI products. Manage identity and access controls, secrets, certificates, and managed identities across the platform; coordinate vulnerability remediation and patching cycles; and maintain audit evidence for internal audit, supervisory reviews, and external assurance. Operate responsible-AI controls including content filtering, PII and PCI detection, data egress controls, and model-access governance and ensure that secure integration patterns are followed across every API, MCP tool, and external dependency.
 
 
 
 Service Improvement and Automation
 
 
 
 Drive continuous reduction of manual support effort through automation of routine operational tasks, self-healing patterns, monitoring enhancements, and proactive remediation. Maintain a current and high-quality library of support playbooks, runbooks, knowledge articles, and standard operating procedures. Identify and lead service-improvement initiatives that lift platform reliability metrics, reduce incident volume, and shorten mean time to resolution.
 
 
 
 Stakeholder and Vendor Coordination
 
 
 
 Operate as a credible technical counterpart to business units, engineering teams, the Cloud Platform team, Cybersecurity, Architecture, AI Governance, and Service Management. Lead vendor engagement with Microsoft, AWS, Core42, ElevenLabs, and other technology partners on incidents, capacity reviews, roadmap items, and product issues, ensuring that vendor accountability is exercised and that escalations are progressed effectively.
 
 
 
 On-Call and Operational Readiness
 
 
 
 Participate in a 24&times;7 support model, including a structured on-call rotation, major incident leadership, disaster-recovery exercises, business-continuity testing, and production-readiness assessments for new agents, models, and integrations entering the platform. Treat operational readiness as a release gate rather than an afterthought, and ensure that nothing reaches production without explicit operational sign-off.
 
 
 
 
 
 
 TECHNICAL SKILLS: minimum 5-7 yrs of working experience mandatory
 
 
 
 
 Cloud AI Services
 
 
 
 
 
 
 
 Agentic AI Frameworks
 
 
 
 
 LLM Operations
 
 
 
 
 Kubernetes and Containers
 
 
 
 
 API and MCP Gateway
 
 
 
 
 Observability
 
 
 
 
 DevOps and Automation
 
 
 
 
 Voice AI
 
 
 
 
 Security and Governance
 
 
 
 
 Service Management
 
 
 
 
 
 
 
 KNOWLEDGE, SKILLS, &amp; EXPERIENCE
 
 
 
 
 Education
 
 
 
 Bachelor's degree in Computer Science, Artificial Intelligence, Information Technology, Engineering, or a closely related discipline. A relevant master's degree in AI, Machine Learning, or Cloud Computing will be considered an advantage.
 
 
 
 Professional Experience
 
 
 
 Approximately 5&ndash;7 years of overall IT experience, with significant time spent in cloud application support, platform engineering, DevOps, Site Reliability Engineering, production operations, or senior technical support roles. Of this, a minimum of 2&ndash;3 years of relevant experience supporting AI, machine learning, Generative AI, conversational AI, cloud-native platforms, or other data-intensive enterprise systems is required.
 
 
 
 Banking and Regulated Environment
 
 
 
 
 
 
 
 Technical Troubleshooting
 
 
 
 
 
 
 
 Operational Skills
 
 
 
 
 
 
 
 Communication and Leadership
 
 
 
 
 
 
 
 
 
 Thank you for your interest in applying for this position with TCS. We will review your application and will get back to you if we are considering your interest in this opportunity.
 
 
 
 
 
 
 Application Deadline: 30- July -2026
 
 
 
 
 
 
 
 Privacy Note:
 
 
 
 https://www.tcs.com/connect-with-tcs/privacy-policy
 
</div>

AI Platform Engineer

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers &lsquo;Fly Better&rsquo;. Emirates is a global leader in the aviation industry, known for its exceptional customer service and cutting-edge technology. Based in Dubai, the airline operates a vast network of international flights, offering passengers unparalleled comfort and convenience. As part of the Emirates Group, the company is committed to delivering innovative solutions and creating memorable travel experiences. With a strong focus on customer satisfaction, Emirates integrates modern communication channels to enhance service delivery across all touchpoints. The airline continues to set industry standards in operational excellence, sustainability, and digital transformation, ensuring that it remains a top choice for travellers worldwide.
As a Resource Planning Coordinator, you will provide comprehensive support to the Global Connect Resource Planning Officers and Resource Planning Manager by collating and analysing information in order to produce timely reports and recommendations on changes in customer interaction arrival patterns, volume forecasts discrepancies and staff occupancy levels. Actively manage the day-to-day real time operational requests from our Global Contact Centre customers and proactively provide solutions and recommendations to ensure that revenue and service quality levels are achieved.
In this role, you will:
<ul><li>Coordinate with Contact Centre Teams across the network in order to prepare reports to investigate specific business areas and trends. Investigate spurious service level results, report on reasons for the result and provide recommendations to avoid in the future.
</li><li>Highlight trends on manpower related items such as staff adherence to schedule, occupancy, attendance, sickness, late, absence, overtime, lieu time, leave, and provide these to local Contact Centre Managers so that any issues may be addressed in a timely manner.
</li><li>Independently gather and present accurate data on the number and type of leavers across the contact centre network and based on the results recommend to the Resource Planning Officers which upskill trainings need to take place and which language speakers need to be recruited.
</li><li>Create and maintain agent skill profile records. Regularly audit the agent skill records to validate they are correct, ensuring calls are routed to the right skilled agents. Make and record changes to the profiles when request notifications are received.
</li><li>Maintain and audit agent sales and other performance metric targets within the system to ensure that the global contact centre agents are being correctly scored and evaluated in their individual performance
</li><li>Effectively manage real-time operations by supporting our contact centre customers and the Resource Planning Officers by dealing with all mailbox queries, MS teams message requests and diligently ensuring that break management is taken care off across all of our Contact Centres.
</li><li>During schedule build periods proactively support the Resource Planning Officers as directed to ensure that they are supported and that published deadlines are met.
</li></ul><h5 class="jobSectionHeader">Qualification
</h5>To be considered for the role, you must meet the below requirements:
<div><ul><li>4+ yrs resource planning experience preferably within a contact centre with experience working with Genesys Contact Centre software.
</li><li>Working knowledge of contact centre procedures and methodology.
</li><li>Strong analytical ability and diagnostic and problem-solving skills.
</li><li>Ability to communicate and negotiate effectively at all levels.
</li><li>PC based skills to operate Windows package such as Microsoft Word/ Excel/ E-mail.
</li><li>Advanced level Excel skills
</li><li>Advanced Power BI skills
</li><li>Genesys experience is essential
</li></ul></div>Emirates Group is an international organisation with employees from over 170 nationalities; we encourage applications from across the globe. Your application journey begins by applying via the Emirates Group Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview, to share more about your experience and your career aspirations. If you are shortlisted, you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group.
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what&rsquo;s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.</div>

Resource Planning Coordinator

ARK Vision International Real Estate

<div>
 
 
 Job Summary:
 
 
 
 We are seeking a motivated and results-driven Real Estate Agent to assist clients in buying and selling properties. The ideal candidate will have excellent communication and negotiation skills, strong market knowledge, and a passion for delivering exceptional customer service.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Generate leads through networking, referrals, and prospecting.
 </li>
 <li>
 Assist clients in buying and selling residential and commercial properties.
 </li>
 <li>
 Conduct property viewings and presentations.
 </li>
 <li>
 Advise clients on market trends, property values, and investment opportunities.
 </li>
 <li>
 Build and maintain strong relationships with buyers, sellers, and investors.
 </li>
 <li>
 Negotiate offers and contracts to achieve successful transactions.
 </li>
 <li>
 Manage and update property listings across various platforms.
 </li>
 <li>
 Coordinate documentation and ensure compliance with real estate regulations.
 </li>
 <li>
 Follow up with clients to ensure a high level of customer satisfaction.
 </li>
 <li>
 Achieve monthly and quarterly sales targets.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Minimum 6 months of real estate sales experience.
 </li>
 <li>
 Strong sales, negotiation, and communication skills.
 </li>
 <li>
 Self-motivated and target-oriented.
 </li>
 <li>
 Knowledge of the local real estate market and regulations.
 </li>
 <li>
 Valid UAE Driving License is preferred.
 </li>
 </ul>
 
 
 Benefits:
 
 
 <ul>
 <li>
 Competitive salary plus attractive commission structure.
 </li>
 <li>
 Career growth opportunities.
 </li>
 <li>
 Marketing and administrative support.
 </li>
 <li>
 Professional training and development.&nbsp;
 </li>
 </ul>
</div>

Real Estate Agent

Salt

<div>
 
 
 Job Title &ndash; Ai Engineer
 
 
 
 
 Salary &ndash; AED 25,000 - 28,500 Per Month
 
 
 
 
 Contract Length &ndash; 12 Months Contract
 
 
 
 
 Location &ndash; Dubai
 
 
 
 
 Start Date - ASAP
 
 
 
 
 
 
 My client is a global data, AI, digital transformation, and consulting company that helps organisations use data and technology to improve business performance, customer experience, and decision-making.
 
 
 
 
 
 
 Role Overview
 
 : The AI Engineer is the primary builder within the AWA AICoE. You will design, build, and test the LangGraph agent graphs, LLM extraction pipelines, prompt management workflows, and MCP tool integrations that power AWA's use cases &mdash; starting with Intelligent Document Processing (IDP) for cheque clearing and expanding across the bank's operations. You will work directly with the dual-layer orchestration stack (Orkes Conductor + LangGraph) and Azure AI Foundry to deliver production-grade agentic systems.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Agent graph development: Design and implement LangGraph agent graphs for Supervisor-Worker orchestration, self-reflection, actor-critic, and HITL interrupt patterns using TypedDict state schemas and conditional edge routing.
 </li>
 <li>
 LLM extraction pipeline: Build and maintain LLM-based entity extraction pipelines using Azure AI Foundry, implementing structured output enforcement, per-field confidence scoring, and Pydantic output validation against Use Case Manifest schemas.
 </li>
 <li>
 Prompt engineering and governance: Author, version, and govern prompts through the AWA Prompt Management System (PMS) using semantic versioning; run prompt sensitivity and correctness testing using the AWA IDP Test Strategy.
 </li>
 <li>
 MCP tool integration: Develop and maintain the five core MCP tool servers (query_structured, retrieve_precedents, query_documents, checkpoint_state, observe) and extend them for new use case requirements.
 </li>
 <li>
 Model evaluation and testing: Execute Band 1 and Band 2 testing (Model Testing, Prompt Testing, Agent Testing, AI Security Testing, Adversarial Testing) per the AWA IDP Test Strategy; maintain the Golden Dataset and Regression Dataset.
 </li>
 <li>
 HITL framework: Implement HITL interrupt() calls at mandatory and dynamic review points in LangGraph graphs; configure Orkes Wait tasks; validate HITL state persistence and checkpoint-based resumption.
 </li>
 <li>
 AI guardrail integration: Integrate Azure AI Content Safety, PII detection and tokenisation, prompt injection shielding, and output sanitisation into agent pipelines at the AWA AI Gateway layer.
 </li>
 <li>
 Cross-field validation rules: Implement business validation rules (amount-words-vs-figures, date validity, MICR format, referential integrity) within LangGraph validation agent nodes.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Required Skills and Experience
 
 
 
 
 Technical &mdash; Essential
 
 
 <ul>
 <li>
 5+ years Python development &mdash; production-grade, not just scripting
 </li>
 <li>
 Hands-on experience with LangGraph, LangChain, or equivalent agentic AI frameworks
 </li>
 <li>
 Practical LLM prompt engineering: structured outputs, few-shot design, output schema enforcement
 </li>
 <li>
 Familiarity with Azure AI Foundry / OpenAI API or equivalent LLM API (Anthropic, Cohere)
 </li>
 <li>
 Understanding of agent design patterns: ReAct, self-reflection, tool use, HITL
 </li>
 <li>
 REST API development and consumption; JSON schema design
 </li>
 <li>
 Git version control; CI/CD pipeline awareness
 </li>
 </ul>
 
 
 
 
 
 Technical &mdash; Advantageous
 
 
 <ul>
 <li>
 Experience with Orkes Conductor, Apache Airflow, or Temporal for workflow orchestration
 </li>
 <li>
 Azure AI Document Intelligence or equivalent OCR platform experience
 </li>
 <li>
 Computer vision model integration (object detection APIs)
 </li>
 <li>
 Knowledge of RAG architectures: chunking, vector indexing, Azure AI Search
 </li>
 <li>
 Azure platform familiarity: AKS, ADLS Gen2, Azure ML, Azure Monitor
 </li>
 <li>
 Pydantic, FastAPI, TypeScript/Node.js
 </li>
 </ul>
 
 
 
 
 
 Domain and Soft Skills
 
 
 <ul>
 <li>
 Genuine intellectual curiosity about AI systems and their failure modes
 </li>
 <li>
 Ability to explain AI behaviour to non-technical Ops and business stakeholders
 </li>
 <li>
 Structured problem-solving and debugging approach for non-deterministic AI systems
 </li>
 <li>
 Banking domain interest &mdash; willingness to deeply understand the business processes being automated
 </li>
 </ul>
 
 
 
 
 Thanks,
 
 
 Ollie
 
 
 
 
</div>

Ai Engineer

MILESTONE HOMES REAL ESTATE BROKER

Job Title: Real Estate Agent Company: Milestone Homes Real Estate Broker Location: Dubai, UAEAbout UsMilestone Homes Real Estate Broker is a growing real estate brokerage committed to delivering exceptional property solutions and outstanding customer service. We provide quality leads, professional training, marketing support, and a collaborative environment that enables our agents to maximize their earning potential.Position OverviewWe are looking for ambitious, target-driven, and customer-focused Real Estate Agents to join our expanding team. This role operates under an Advance Commission Model, allowing agents to receive a fixed monthly advance against future commissions while building their sales pipeline and closing transactions.Key Responsibilities<ul><li>Generate and qualify property sales and leasing opportunities.</li><li>Build and maintain strong relationships with property owners, buyers, investors, and tenants.</li><li>Conduct property viewings and provide professional consultation to clients.</li><li>Negotiate and close property transactions effectively.</li><li>Maintain accurate records of client interactions and transactions.</li><li>Stay updated on market trends, property values, and industry regulations.</li><li>Utilize company-provided CRM systems and marketing tools.</li><li>Achieve monthly and quarterly sales targets.</li></ul>Requirements<ul><li>Previous experience in real estate sales is preferred.</li><li>Strong communication, negotiation, and interpersonal skills.</li><li>Self-motivated with a results-oriented mindset.</li><li>Ability to work independently and manage multiple clients.</li><li>Good knowledge of the Dubai real estate market is an advantage.</li><li>Valid UAE Driving License is preferred.</li><li>Proficiency in English; additional languages are a plus.</li></ul>Compensation &amp; Benefits<ul><li>Advance Commission Model.</li><li>Attractive commission structure with high earning potential.</li><li>Quality leads and marketing support.</li><li>Ongoing training, mentorship, and closing support.</li><li>Career growth opportunities within the organization.</li><li>Employment benefits as per UAE Labour Law.</li></ul>Why Join Us?<ul><li>Strong management and sales support.</li><li>Access to quality property inventory.</li><li>Professional training and development programs.</li><li>Opportunity to build a rewarding and lucrative career in Dubai's thriving real estate market.</li></ul>Work Location: In person

Explore 493+ Customer service agent in Dubai this July. Find roles across top companies and apply now to boost your career.

493 customer service agent jobs In Dubai

Customer Service Agent - Tram (UAE National)

ARAB CALL CENTER AGENT (Facility - Maintenance Management Industry)

AI Platform Engineer

Resource Planning Coordinator

Real Estate Agent

Ai Engineer

Real Estate Agent