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University of Wollongong in Dubai

<div>About UOWD 
Established in 1951 and ranked in the top 1% of universities worldwide*, Australia's University of Wollongong is a global brand with international campuses in Dubai, Hong Kong and Malaysia.
University of Wollongong in Dubai (UOWD) offers over 40 internationally recognised bachelor's and master's degrees spanning 10 in-demand industry sectors. Our programs are accredited by CAA and KHDA in UAE, but also by AQF in Australia. All business programs of the University of Wollongong are accredited by The Association to Advance Collegiate Schools of Business (AACSB). In addition, individual programs in the School of Business are accredited by professional bodies including CFA, ACCA, CIPD, CIM, CILT.
The first internationally accredited Australian university in the UAE, we are the education gateway of choice for over 3,500 students, representing 100+ nationalities. Our global community of 152,000 alumni are pursuing career goals with respected blue-chip companies and industry giants such as 3M, ADCB, Adidas, Amazon, Deloitte, Emirates, FedEx, GE, IBM, Microsoft and Pepsico. Additionally, research reveals that 83%** of fresh graduates are employed within six months of graduation.
Life at UOWD is rooted in the continued pursuit of excellence through teaching, research and industry engagement, with the student experience at its heart. Our 200,000-square-foot campus at Dubai Knowledge Park features access to cutting-edge technologies and a mix of traditional and innovative learning spaces, all housed in a vibrant modern setting that promises to deliver an enriched learning experience for our students. Located strategically near the Palm and the Burj Khalifa, the University benefits from the huge investment and innovation opportunities the city is known for globally.<ul><li>QS World University Rankings 2024</li></ul>
**Data from the Graduate Destination Survey 2017 to 2021
About the Role 
UOWD is seeking a Customer Service Agent / Fee Officer to join the Finance team and play a key role in supporting the University's student finance operations. This position is student‑facing and service‑oriented, with responsibility for managing fee inquiries, processing payments accurately, maintaining financial records, and collaborating with internal teams to resolve student finance matters.
The role operates in a fast‑paced, student‑focused environment and contributes to service quality, data accuracy, and operational efficiency. The successful candidate will also support finance automation initiatives, including Robotic Process Automation (RPA), by contributing process knowledge and validating automated outputs.
Key Responsibilities
Student Fees &amp; Customer Service<ul><li>
Manage student inquiries at the finance/fee counter, via email, and by phone, providing clear, accurate, and timely responses</li><li>
Process student fee payments and update records accurately in the finance system</li><li>
Maintain professional, consistent, and service‑focused interactions with students</li></ul>
Financial Processing &amp; Reporting<ul><li>
Ensure accurate maintenance of fee records within the finance system</li><li>
Generate and maintain fee‑related reports</li><li>
Track outstanding balances, discrepancies, and payment issues, escalating where appropriate</li></ul>
Collaboration &amp; Process Improvement<ul><li>
Work closely with Admissions, Registry, Colleges, and other internal teams to resolve student finance queries and streamline workflows</li><li>
Support finance automation initiatives, including:<ul><li>
Participating in RPA process deep‑dive sessions</li><li>
Identifying automation opportunities</li><li>
Monitoring RPA outputs and providing timely feedback post‑deployment</li></ul></li></ul>
Strategic Contribution<ul><li>
Contribute to quarterly goal‑setting exercises and OKRs</li><li>
Participate in daily SCRUMs and weekly reviews to track progress and support continuous improvement in service delivery and operational efficiency</li></ul>
Working Environment
This role operates primarily on campus in a high‑interaction, service‑focused environment. Occasional evening or weekend work may be required to support university events such as graduation or peak service periods.
Key Relationships<ul><li>
Internal: Finance team, Admissions, Registry, Colleges, Student Services, IT</li><li>
External: Students, banks, cash collection agents</li></ul>
Qualifications, Experience &amp; Skills 
Essential<ul><li>
Undergraduate degree</li><li>
3-4 years' experience in a customer service role, preferably within an educational, finance, or fee‑processing environment</li><li>
Experience handling financial transactions and maintaining accurate records</li><li>
Strong communication skills and a service‑oriented mindset</li></ul>
Desirable<ul><li>
Experience working in a university or student‑services environment</li><li>
Exposure to financial systems and basic reporting</li><li>
Willingness to learn and support finance automation initiatives (e.g. RPA)</li></ul>
Key Skills &amp; Competencies<ul><li>
Strong customer service and conflict‑resolution skills</li><li>
Excellent attention to detail and organisational ability</li><li>
Ability to work calmly and effectively under pressure</li><li>
Clear verbal and written communication skills</li><li>
Basic proficiency in computer systems and data entry</li><li>
Collaborative mindset and commitment to continuous improvement</li></ul>
Compensation and Benefits 
UOWD offers a competitive and comprehensive employment package designed to attract and retain high‑quality professional staff. The package for this role includes:<ul><li>
Competitive tax‑free salary, commensurate with qualifications and experience</li><li>
Comprehensive medical insurance for the employee (and eligible dependents, subject to policy)</li><li>
Annual leave entitlement of 25 working days</li><li>
Public holidays as per the UAE calendar</li><li>
End‑of‑service gratuity, in accordance with UAE Labour Law</li><li>
Access to a stable, well‑governed working environment within a reputable international university</li><li>
Opportunities to contribute to institutional improvement, automation initiatives, and professional development</li></ul>
UOWD is an equal opportunity employer that attracts, develops, motivates, empowers, and retains a diverse workforce.</div>

Customer Service Agent/Fee Officer

Terahertz Marketing

Job descriptionWe are looking for expert and motivated conversion and retention agents with at least 3 years experience and ready to join our team. We are looking for agents who can fluently speak Tagalog and English and must have knowledge of main platforms, ability to negotiate with clients and build positive relationships with customers.Qualification and Requirements:<ul><li>Fluent in Tagalog &amp; English</li><li>Previous FOREX industry experience is a MUST ( at least 3 Years )</li><li>Excellent communication and interpersonal skills</li><li>Ability to handle difficult clients with empathy and patience</li><li>Proven experience as a tele sales agent and call center agent with the skill to engage customer in retention</li><li>Good organizational and time- management skills</li><li>excellent skills on analyzing clients, handle complaints, developing the best strategies to renew contracts and retain business</li><li>Competence to present, promote and sell products/ services using solid arguments to existing and prospective customers</li><li>Knowledge of relevant computer software</li></ul>Benefits:<ul><li>Competitive basic salary</li><li>Performance - based incentives and bonuses</li><li>Ongoing training and career development opportunities</li><li>A supportive and collaborative work environment</li></ul>Job Type: Full-timePay: From AED5,000.00 per monthExperience:<ul><li>Retention and conversion - Forex: 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li><li>Tagalog (Required)</li></ul>Work Location: In person

Telesales FOREX Agents for Conversion and Retention

VR Cleaning Services

Customer Service Representative &ndash; Facility management (UAE Nationals Only)We are seeking a proactive and customer-focused Customer Service Representative to join our TM team. This position is open to UAE Nationals only.Key Responsibilities:<ul><li>Handle incoming calls, WhatsApp messages, and emails from customers</li><li>Schedule and coordinate appointments with operations teams</li><li>Address customer inquiries, complaints, and service requests</li><li>Follow up with clients to ensure satisfaction</li><li>Maintain accurate booking and customer records</li><li>Support daily administrative and coordination tasks</li></ul>Requirements:<ul><li>UAE National (Emirati) &ndash; mandatory</li><li>Excellent communication skills in Arabic and English</li><li>Strong organizational and multitasking abilities</li><li>Customer-focused attitude</li><li>Experience in customer service is preferred</li></ul>Job Type: Full-timeWork Location: In person

Customer Service Representative(UAE National)

Dubai Careers - A Smart Dubai Initiative

<div>
 
 Job Description
 
 
 
 <ul>
 <li>
 Receive and document customer applications, along with all required documents, records, and information, ensuring completeness in accordance with approved procedures.
 </li>
 <li>
 Review and verify all documents, records, and information related to customer transactions, ensuring accuracy and validity prior to processing.
 </li>
 <li>
 Issue No Objection Certificates (NOCs), health certificates, licenses, and other municipal service-related documents, and address customer requests within the scope of municipal services.
 </li>
 <li>
 Communicate and coordinate with relevant organizational units responsible for service delivery to expedite pending transactions and ensure timely completion within established service timelines.
 </li>
 <li>
 Receive customer feedback and complaints, and coordinate with relevant departments to resolve them promptly, ensuring service quality and customer satisfaction.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Qualification :Bachelor&rsquo;s Degree
 </li>
 <li>
 Major :administration sciences
 </li>
 <li>
 Experience : not required
 
 
 </li>
 </ul>
 
 Job Category
 
 
 
 Sales and Customer Service
 
 
 
 Advertiser
 
 
 
 Dubai Municipality
 
 
 
 Educational-level
 
 
 
 Bachelor
 
 
 
 Required Nationality
 
 
 
 UAE Only
 
 
 
 Monthly Salary
 
 
 
 Unspecified
 
 
 
 Schedule-Time
 
 
 
 Full time
 
 
 
 Job Posting
 
 
 
 09/04/2026
 
 
 
 Unposting Date
 
 
 
 24/04/2026
</div>

Customer Service Star

MB Services FZ LLC

MB Services FZ LLC is currently seeking Malay (Bahasa Malaysia) Customer Service Representatives to join our growing team. We are looking for Dubai-based individuals who are fluent in English and Malay (Bahasa Malaysia). Please only apply if you have fluency in both languages.As a Malay Customer Service Representative, you will be responsible for handling customer inquiries and providing assistance through various communication channels such as phone, email, and chat. You will also be expected to maintain accurate and up-to-date customer records and provide timely and effective solutions to customer issues. You should also be able to work in rotational shifts. Prior back-office experience will be a plus.<ul><li>Salary: AED 4,000 (Including Bonus)</li><li>Location: Dubai Outsource City (on-site)</li><li>Benefits: Visa &amp; Medical Insurance</li></ul>If you are interested in this opportunity and meet the requirements listed above, please submit your resume to hr@mbservices.net. The email subject should be &ldquo;Malay Customer Service Representative&rdquo;.We thank all applicants for their interest, however, only those selected for an interview will be contacted.Job Type: Full-timePay: AED4,000.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>If selected, how soon would you be available to start? Please confirm your notice period or earliest start date.</li><li>Do you accept and acknowledge the total salary of AED 4000 for this position?</li></ul>Experience:<ul><li>Customer Service: 1 year (Preferred)</li></ul>Language:<ul><li>Bahasa Malaysia (Required)</li></ul>Location:<ul><li>Dubai (Preferred)</li></ul>Work Location: In person

Malay (Bahasa Malaysia) Customer Service Representative

Hilti Emirates

<div>
 
 Make your career real with Hilti
 
 
 
 The Customer Service Representative is part of the customer service team for Hilti Emirates and is responsible for always offering an exceptional level of service to our Hilti clients.
 
 
 
 What You'll Do
 
 
 
 As a Customer Service Representative at Hilti, your role involves delivering exceptional support and ensuring customer satisfaction through efficient and professional interactions. Key responsibilities include:
 
 
 To process all contacts (inbound and outbound-E-Mail, Fax, chat, and voice) from customers in an efficient and professional manner to satisfy (not all-inclusive list): product &amp; application questions, pricing enquiries/verbal request for quotation stock availability, delivery status, contacting/up-dating field personnel as per communication policy.
 
 
 To actively manage Customer complaint handling and provide First Contact Solution wherever possible. Follow up open tasks daily to ensure customer satisfaction.
 
 
 To take responsibility for Customer Master Data by ensuring 100% accuracy and completeness whilst entering new accounts, project location&rsquo;s and contact details into SAP system.
 
 
 To actively promote the use of other sales channels to the customer in order to drive Multi Channel System orchestration.
 
 
 To support field-based personnel by providing: on-time, detailed and accurate communication, sales leads gathered from customer contacts, arranging contact/site visits with customers.
 
 
 To act as a central point of contact for customers by interfacing with associated departments: Technical Salesperson, Key Account Managers, Technical Support, Hilti Centre, After Market Service, Credit Services, Logistics, Product Management &amp; currier service to provide quality Customer Service.
 
 
 To maintain additional tasks as identified by management, in areas such as: administration (account hold, back orders, steering orders, certificate creation &ndash; if processed by the individual), sales, productivity, quality.
 
 
 
 What You&rsquo;ll Bring
 
 
 
 UAE National Family Book (to comply with the UAE Emiratization law)
 
 
 A Bachelor&rsquo;s Degree
 
 
 Proficiency in English (verbal and written)
 
 
 Good computer skills (ideally SAP)
 
 
 An excellent telephone manner
 
 
 Exceptional interpersonal and negotiation skills
 
 
 High commitment to customer satisfaction
 
 
 Team playing skills with strong customer orientation
 
 
 Self-motivation, highly energetic, outgoing character and willingness to explore self-Potential in different area
 
 
 
 What&rsquo;s In It For You
 
 
 
 Show us what you&rsquo;re made of and we&rsquo;ll offer you opportunities to move around the business &ndash; to work abroad, experience different job functions and tackle different markets. It&rsquo;s a great way to find the right match for your ambitions and achieve the exciting career you&rsquo;re after.
 
 
 
 Why Hilti
 
 
 
 Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we&rsquo;re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you&rsquo;ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you&rsquo;ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
 
 
 
 Commitment to Inclusion
 
 
 
 At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
</div>

Customer Service Representative (Emiratised Role)

AGMC

Please note that this position is for future opportunities under our talent pool 2026. Job Summary:You will play a crucial role in providing excellent customer service, promoting rental car services, and learning the fundamentals of the sales process. This position is ideal for individuals with a passion for customer interaction, a positive attitude, and a willingness to develop sales skills in the dynamic car rental industry.Key Responsibilities:<ul><li>Greet and assist customers in a friendly and professional manner.</li><li>Answer inquiries about rental services, pricing, and vehicle options.</li><li>Provide basic information on terms, conditions, and rental procedures.</li><li>Assist in the rental reservation process by inputting customer information accurately.</li><li>Learn and apply effective sales techniques to convert inquiries into reservations.</li><li>Collaborate with experienced Rental Sales Agents to understand customer needs.</li><li>Acquire knowledge of the rental fleet, features, and available options.</li><li>Provide customers with information on additional products and services.</li><li>Stay updated on promotions, discounts, and company policies.</li><li>Assist in completing rental agreements and related documentation.</li><li>Learn and follow established procedures for efficient service delivery.</li><li>Collaborate with colleagues to ensure a smooth rental process.</li><li>Communicate effectively with team members and other departments.</li><li>Work collaboratively with experienced agents to gain insights and skills.</li><li>Contribute to a positive and supportive team environment.</li></ul>Qualifications and Requirements:<ul><li>High school diploma or equivalent; additional education is a plus.</li><li>Strong interpersonal and communication skills.</li><li>Can communicate in English. Arabic and other language is a plus.</li><li>Enthusiastic attitude and willingness to learn.</li><li>Basic computer skills and familiarity with office software.</li><li>Customer service-oriented mindset.</li><li>Ability to work in a fast-paced and dynamic environment.</li><li>Interest in the automotive or rental industry.</li><li>Valid UAE driver's license or the ability to obtain one.</li></ul>Job Types: Full-time, PermanentPay: AED3,500.00 - AED5,500.00 per monthApplication Question(s):<ul><li>What is your current salary?</li><li>What is your salary expectation?</li><li>Do you have Rental Sales experience in Car Rental Industry?</li></ul>Work Location: In person

Rental Sales Agent (Pipeline)

Explore 1456+ Customer service agent in Dubai this April. Find roles across top companies and apply now to boost your career.