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customer service representative Jobs in Dubai

customer service representative

customer service agent

RTC-1 Employment Services

The Role
 Position Title: Customer Service Agent Employment Type: Full Time Salary: 9K AED all-inclusive depending on experience and qualifications Benefits: Annual flight ticket for self and annual bonus Job Location: Dubai, UAE About the Client: A global supplier of sustainable aluminium window, door, and façade systems in Dubai. Job Description: • Coordinate customer orders, deliveries, and shipment schedules across departments. • Manage ERP data entry, shipping documentation, and order tracking. • Follow up with warehouse and purchasing teams on dispatches and ETAs. • Handle import/export procedures and maintain accurate logistics records.
 
Requirements
 Qualifications: • Open to Arabic speakers, only aged 37 and below • Bachelor’s degree in Management, Customer Service, or related field • At least 2 years of UAE experience in the same role within aluminum / metal / logistics of building materials industry • Knowledge of ERP systems, import/export documentation, and shipping regulations. How to Apply: Send your CV in word format to: LOGISTICS1809 AT GMAIL DOT COM and use “Customer Service Agent” as email subject
 
About the company
 RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.

Customer Service Agent

Rishi Pipes & Tubes Pvt. Ltd.

Position: Customer Service Agent Location: Dubai, UAE Salary: AED 3,000 &ndash; 3,500 + Commission (up to AED 3,000 per month based on performance)About the Company: A leading meal plan provider in the UAE offering customized healthy meal plans designed to meet diverse lifestyle and dietary goals. The company focuses on providing high-quality service, timely delivery, and exceptional customer satisfaction.Job Description: We are looking for an enthusiastic Customer Service Agent to handle client interactions and ensure a smooth customer experience. The ideal candidate must have prior experience working in meal plan companies and possess strong communication and sales skills.Key Responsibilities:<ul><li>Handle customer inquiries through calls and WhatsApp.</li><li>Upsell and cross-sell meal plans and related services.</li><li>Coordinate with the operations and logistics teams regarding client orders and delivery updates.</li><li>Maintain accurate client records and ensure a high level of customer satisfaction.</li><li>Resolve customer issues efficiently and professionally.</li></ul>Requirements:<ul><li>Experience in a meal plan company is mandatory.</li><li>Strong communication and interpersonal skills.</li><li>Proven ability in upselling and cross-selling.</li><li>Excellent coordination and follow-up skills.</li><li>Proficient in handling customer communication channels.</li></ul>Job Types: Full-time, PermanentPay: AED3,000.00 - AED3,500.00 per monthApplication Question(s):<ul><li>Have you previously worked in a customer service role for a meal plan company?</li><li>Have you handled client inquiries related to meal subscriptions, delivery issues, or plan changes?</li><li>Are you experienced in using WhatsApp and phone calls to manage customer communication in a meal plan business?</li><li>Have you been responsible for coordinating with kitchen, operations, or delivery teams to resolve client concerns or requests?</li><li>Are you comfortable with a salary of AED 3,000&ndash;3,500 (depending upon experience) plus commissions?</li></ul>

dnata logistics

Customer Service Agent - AOG Desk <ul><li> Follows relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.</li><li> Communicating with agents, suppliers, and airlines to coordinate shipment collection/delivery in a timely manner and to keep customers updated on shipment status.</li><li> Quickly and effectively responding to AOG (Aircraft on Ground) requests in accordance with contractual parameters with the client to ensure smooth operation.</li><li>Manage Ad hoc demands from agents, suppliers, and customers efficiently. Will be required to be available for a 24/7 shift pattern.</li><li>Maintain contact with all parties involved throughout the process to ensure that any required aircraft parts are arranged and shipped in accordance with contract and incoterm.</li><li>Negotiating rates and services with agents/airlines/shipping lines and providing quotes to customers/agents as needed.</li><li>Coordinates customer issues with various company functions (such as transportation, logistics, customs clearance, and finance).</li><li>Close collaboration with the customs clearance and transportation teams for shipment clearance, collection, and delivery.</li><li>Ensures that agents&#x27; and third-party invoices have been checked, approved, and paid by coordinating with accounts payable.</li><li>Ensure that the job folders are billed and closed on time.</li><li>Update the shipment milestones in the tracker in accordance with department standards.</li><li>Maintaining a positive, empathetic, and professional attitude toward customers always.</li></ul>

Customer Service Agent - AOG)

Keolis

<div>The purpose of this position is to deliver a safe, reliable, world class, customer focused tram service. They will provide a visible, uniformed employee presence while assisting passengers with information, ticketing, crowd management, customer service and other aspects that will work to increase the customer experience delivered to those using the Dubai Tram. This position is a roving position and will be required to move around Dubai Tram Al Sufouh System (DTAS). 
<ul>
</ul>
MAIN RESPONSIBILITIES
<ul><li>Deliver essential messages to passengers (via audio or visual means) in a timely, clear and proactive manner.</li>
<li>Move around the System (DTAS) dealing with queries and incidents as required.</li>
<li>Provide mobile response to incidents.</li>
<li>Monitor and maintain station operational status and to ensure the safety and comfort of passenger movement within the tram and station premises.</li>
<li>Carry out controlled/uncontrolled/emergency evacuation of passengers.</li>
<li>Assist and mitigate overcrowding on platforms to ensure that passengers flows are managed in an orderly manner.</li>
<li>Provide information on ticket sales, tram services information and respond to passenger enquiries.</li>
<li>Distribute publicity materials (as and when required) and handle lost property.
</li><li>Meet and greet customers and provide a highly visible and proactive level of customer service.</li>
<li>Perform shift and emergency duties when required.</li>
<li>Provide safe, reliable, convenient and comfortable tram journeys to the users of DTAS if and when necessary or as directed by the Operations Supervisor.</li>
<li>When dealing with customers of the DTAS, ensure that matters are handled tactfully and sensitively as appropriate and strictly follow the guidelines, procedures and instructions of the organisation.</li>
<li>Comply fully with procedures and instructions as part of the certified training and instructions.</li>
<li>Enforce safety procedures and instructions and carry out necessary procedures to ensure the safety of members of the public and employees of the tram system.</li>
<li>Provide all possible assistance to customers, in particular for People of Determination.</li>
<li>Enforce revenue protection procedures and associated by-laws.</li>
<li>Provide the very best in customer service and information.</li>
<li>Perform and carry out other duties as instructed / directed by the Operations Supervisor and/or senior management team from DTAS Operations department.</li>
<li>Awareness of the Integrated Management System and the content of the Safety, Assurance &amp; Environment and Information Security Policy Statements.</li>
<li>Understanding of personal responsibilities and contribution to achieving compliance with the Integrated Management System requirements, (including but not limited to competence to perform safety critical roles, legal requirements, control measures arisen from environmental impacts and aspects, job safety analysis and information security risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments stated in the policies statements above.</li>
<li>Use safety equipment (including PPE) as required and intended; observe that this is also enforced among subcontractors and third parties working in Keolis-MHI&rsquo;s controlled premises/systems.</li>
<li>Promote a good SAE and Information Security culture among their peers, subcontractors and third parties.</li>
<li>Ensure compliance with the Keolis-MHI Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards.</li>
<li>Exercise a personal duty of care for their own health, safety and welfare and for those affected 
by their acts or omissions - reference SMS GSOP-HSE1-6 Keolis-MHI organisational HSE responsibilities.</li>
 <li>Ensure compliance with all training requirements of Keolis-MHI and always adhere to these requirements while in employment.</li>
Report any accidents, incidents, breaches or potential breaches to appropriate management. 
<li>
</li></ul>KNOWLEDGE REQUIERED
<ul><li>Maintain a level of awareness on the key issues faced by customers, the performance of operations and customer service activities.</li>
<li>Excellent knowledge of the network, destinations served, key routes, integration with other modes, the zonal structure, ticketing and fares in order to provide customers with accurate information to assist them during their journey.</li></ul> 

KEY SKILLS
<ul><li>A mature, proactive and responsible approach to work with initiative and problems solving ability.</li>
<li>Ability to liaise in a professional and persuasive manner with staff at all levels in the organisation.</li>
<li>Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.</li>
<li>Basic understanding of tram &amp; station operations and associated activities.</li>
<li>Good literacy and numeracy skills required for the role.</li>
<li>Strong organisational skills, detail oriented, and the ability to handle multiple priorities.</li>
<li>Ability to understand complex systems and possess good IT skills.</li>
<li>Ability to work in an efficient and flexible manner in unsupervised circumstances.</li></ul> 

EXPERIENCES
<ul><li>A minimum of 2 years&rsquo; experience as a front-line staff delivering customer services in a train, station or equivalent environment.</li>
<li>A minimum of 1 year as a ticket inspector in public transports or equivalent revenue recovery environment would be an advantage.</li>
<li>Experience and understanding of dealing with customers and conflict resolution techniques.</li></ul> 

EDUCATIONNAL QUALIFCATIONS
<ul><li>Ideally a degree holder or higher diploma of post-secondary education in a related discipline.</li></ul></div>

Customer Service Agent - Tram (UAE National)

Emirates

<div>
 
 Job Purpose
 
 
 
 The Emirates Group is a highly profitable business comprising of Emirates Airline, the largest international airline in the world and dnata, one of the world's biggest air services providers. With our headquarters located in the cosmopolitan emirate of Dubai, working with us puts you at the forefront of technological advances in the aviation industry while offering you a dynamic lifestyle.
 
 
 If you're seeking a position that will allow you to thrive professionally and develop your career in aviation industry, look no further. There are openings for individuals who are passionate about traveling and enjoy collaborating with customers and colleagues across the world.
 
 
 We are looking for exceptional individuals who can be a part of our Customer Service team. If successful, you will join an extensive training program which include systems training and customer service skills and then be allocated to an area across the group: Emirates Airport Services, dnata, Marhaba services and Contact Centre.
 
 
 
 During The Hiring Process, You Can Expect
 
 
 
 
 Step 1 &ndash; Apply
 
 
 
 Submit your application and we&rsquo;ll then send you an email to confirm that we&rsquo;ve received your application.
 
 
 
 Step 2 &ndash; Review
 
 
 
 Our Recruitment Team will review your application.
 
 
 
 Step 3 &ndash; Video Interview and Assessment
 
 
 
 If you&rsquo;re shortlisted for the role, we&rsquo;ll send you a link to our on-demand, interactive and gamified video interview assessment via HireVue. This is most critical part of the process and required if you want to progress to the next stage.
 
 
 
 Step 4 &ndash; Offer
 
 
 
 If successful, we&rsquo;ll send you an offer of employment which will include the benefits package for your role.
 
 
 We have outlined below the specific job details for each of our roles:
 
 
 
 I. Customer-facing Roles
 
 
 
 
 Airport Services Agent (EK/dnata) &amp; Marhaba Services Agent
 
 
 
 As an Airport Service Agent, you will be responsible for delivering top-notch customer service to our valued passengers during check-in, boarding, and baggage handling. Your dedication to provide a high-quality service experience will be integral to ensuring our customers have a seamless and enjoyable journey from start to finish.
 
 
 Our Marhaba Service Agents go above and beyond to provide exceptional travel assistance services to our valued clients. Whether a VIP, Marhaba client, an unaccompanied minor, or a passenger with special needs, the Marhaba Service Agents are dedicated to ensuring that the customers receive the highest level of care and attention throughout their journey.
 
 
 
 II. Back-office Role
 
 
 
 
 Contact Centre Agent
 
 
 
 As a Contact Centre Agent, you will have the important role of being the voice of Emirates, providing our valued customers with accurate and up-to-date information about our products and services. We are seeking a skilled professional to provide exceptional customer service by promptly and accurately responding to inquiries either through various digital communication channels, such as chat and social media platforms or through voice support. Your role will be crucial in ensuring that our customers feel valued and supported throughout their journey.
 
 
 Qualification
 
 
 
 To be considered for Customer Service roles, you must meet the following requirements:
 
 
 
 <ul>
 <li>
 Fluency in both spoken and written English
 </li>
 <li>
 Fluency in any other language is a plus
 </li>
 <li>
 A levels/High School certificate
 </li>
 <li>
 Excellent interpersonal and customer service skills
 </li>
 <li>
 Willing to work in a shift environment
 </li>
 <li>
 PC based skills to operate Windows package (Microsoft Word/Excel/E-mail)
 </li>
 <li>
 Willing to wear uniform (Front-line customer facing roles)
 
 
 </li>
 </ul>
 
 In addition to the above, the job specific requirements for the Contact Centre role are:
 
 
 
 <ul>
 <li>
 Proficiency in English and at least one of the following languages is a must-have requirement for this position: Arabic, French, Czech, German, Italian, Japanese, Cantonese, Mandarin, Russian, Spanish, Polish, Portuguese.
 </li>
 <li>
 Customer and sales focus to provide excellent service and close any sales opportunity.
 </li>
 <li>
 The ability to type accurately and quickly while maintaining excellent written communication is an essential requirement for the messaging-based role.
 
 
 </li>
 </ul>
 Experience the excitement of being on the front-line customer-facing roles with dnata, Marhaba and Emirates Airport Services Agents, or work behind the scenes as a Contact Centre Service Agent. You'll have the chance to work with a diverse team of professionals, interact with people from all over the world, and make a positive impact on the lives of travellers every day. Both full-time and part-time opportunities are available, providing flexibility to fit your lifestyle and career goals. Whether it be Emirates Airline or dnata, our goal is to ensure that our customers experience service is consistent with the Emirates Group high standards.
 
 
 Salary &amp; benefits
 
 
 Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world.
 
 
 Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website emiratesgroupcareers.com
</div>

Customer Service Roles

Ali & Sons

Job Vacancy Rental Agent Company: Eurostar Rent a Car Location: Dubai Position: Rental Agent Availability: Immediate
 Key Responsibilities: 
Assist customers with the vehicle rental process and explain rental terms.
Manage reservations, contracts, and required documentation.
Deliver excellent customer service and resolve client inquiries.
Conduct vehicle inspections before and after rental.
Maintain accurate records in the rental management system.
 Requirements: 
Previous experience in car rental or customer service is mandatory.
Strong communication and interpersonal skills.
Proficiency in MS Office and rental software (an advantage).
Valid UAE Driving License is preferrred. 
Flexible to work in shifts and under pressure.
 What We Offer: 
Competitive salary package
Incentives and benefits as per company policy
Career growth opportunities

Rental Agent

Accor Group

Job Title Reservations Agent - Hospitality Operations - Dubai Job Description Reservations Agent - Hospitality Operations - Dubai Position Overview We are hiring a Reservations Agent for a luxury hotel in Dubai, part of the renowned Accor network. As the first point of contact for future guests, you will be instrumental in creating a welcoming and seamless booking experience. This role is perfect for someone with a guest-first attitude, attention to detail, and a passion for hospitality. Employment Overview Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Customer Service Gender: Any Candidate Nationality: Any Candidate Current Location: UAE preferred Job Type: Full Time Core Duties * Handle incoming reservation requests via phone, email, and system channels * Ensure all guest information is accurately recorded and updated in the reservations system * Maximize room revenue through effective up-selling and promotional strategies * Respond to guest inquiries and special requests with professionalism and efficiency * Maintain up-to-date knowledge of room types, packages, and hotel offerings * Recommend facilities and services to enhance the guest booking experience * Support the front office with accurate rooming lists and last-minute updates Candidate Requirements * Prior experience as a reservations agent or in a guest-facing hospitality role * Proficiency in Opera or similar property management systems is preferred * Excellent English communication skills; additional languages are a plus * Strong interpersonal and customer service abilities * Attention to detail and a calm, solutions-oriented approach * Ability to work in a fast-paced environment with flexibility for shifts Why Join Us * Employee benefit card with exclusive global discounts at Accor hotels * Access to development programs and global career mobility * Be part of a dynamic and diverse team that values your contribution * Contribute to meaningful sustainability initiatives through Planet 21

Reservations Agent - Hospitality Operations - Dubai

Explore 4240+ Customer service agent in Dubai this November. Find roles across top companies and apply now to boost your career.

4240 customer service agent jobs IN Dubai

Customer Service Agent

Customer Service Agent

Customer Service Agent - AOG)

Customer Service Agent - Tram (UAE National)

Customer Service Roles

Rental Agent

Reservations Agent - Hospitality Operations - Dubai