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Al-Futtaim

<div>
 
 About The Company
 
 
 
 DC Aviation Al Futtaim (DCAF) has come a long way since its establishment in 2013 as the only integrated Hangar and VIP lounge facility in DWC. We offer services in Charter, FBO, Maintenance and Aircraft Management and strive to deliver excellence in all aspects of our business with our primary focus being to exceed customer expectations. Having obtained our AOC in 2015 our mission is to be the number one Business Aviation Company not only in UAE but also across the region. Being a Joint Venture of two strong conglomerates and also the first mover based in the newly developed Al-Maktoum International Airport, which is set to become the biggest airport in the region, puts us in the enviable position of setting the standard and leading the way for others to follow.
 
 
 
 About The Role
 
 
 
 Ensure that all passengers and guests receive VIP hospitality whilst visiting the facility. Actively promote the comfort and well-being of all guests. Co-ordinate all aircraft and crew requirements and monitor ramp activities in order to ensure excellent and efficient service delivery.
 
 
 
 Primary Duties:
 
 
 
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 Responsible for facilitating the arrival and departure of aircraft, passengers and crew
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 Co-ordinate and obtain all necessary aircraft permissions such as landing/take off Permits and slot requests
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 Manage schedule changes in a timely manner and deliver all services as received via handling requests
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 Facilitate smooth client transition from landside to airside via the DCAF FBO facility
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 Compile, complete, and distribute the Daily Shift Report, ensuring that significant issues and incidents are promptly communicated to relevant stakeholders
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 Maintain cleanliness and presentation of all FBO areas, maintaining the highest standards
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 Prepare weekly and monthly aircraft movement reports
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 Review and acknowledge all operational notices and regulatory changes
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 Identify and report any and all safety hazards to maintain a safe working environment.
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 Follow operational procedures and provide constructive feedback in support of continuous improvement
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 Undertake additional tasks and special projects as assigned by the Management Team
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 Render personal service to all crew/passengers/guests in the FBO and create a harmonious atmosphere.
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 Work closely with all other departments to ensure an efficient and professional service is delivered.
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 Escort Clients and crew to/from their aircraft; coordinating all transportation requirements
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 Process handling files and entries into FBO One accurately
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 Support processing of FBO One invoices
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 Handling payments via credit card and cash prior to flight departures
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 Co-ordinate all third party services, including but not limited to fuel, catering, GSE, customs, immigration, police, ground transportation and hotel accommodation
 
 
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 </ul>
 
 Minimum Qualifications:
 
 
 
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 High School Certificate
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 Valid unrestricted UAE driver&rsquo;s license essential
 
 
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 </ul>
 
 Minimum Experience:
 
 
 
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 Previous experience within aviation operational role
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 VVIP customer service experience
 
 
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 </ul>
 
 Job-Specific Skills:
 
 
 
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 Detail oriented methodical approach to solving/performing tasks
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 Ability to handle multiple tasks and work under pressure
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 Pride in performing to the best of own ability
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 Advanced communication and interpersonal skills
 
 
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 </ul>
 All positions are full time contract, with permanent residency in Dubai. Applicants must be a permanent resident of Dubai or be willing to relocate. Please ensure you specify the role you are qualified for &ndash; only those with the required qualifications will be contacted.
</div>

Customer Service Agent | DC Aviation Al Futtaim | Dubai UAE

beOnd

<div>
 Beond, the world's first premium leisure airline, is excited to announce an opening for a Guest Experience Agent in our Contact Centre. In this pivotal role, you will be the voice of our brand, providing exceptional service and support to our guests. You will handle inquiries, resolve issues, and ensure that every interaction aligns with our commitment to delivering a luxurious travel experience.
 
 
 As a Guest Experience Agent, you will interact with guests from around the globe, assisting them with their travel plans and addressing any concerns they may have. Your ability to empathize, communicate effectively, and provide solutions will enhance our guests' journeys and contribute to their overall satisfaction.
 
 
 
 Responsibilities
 
 
 
 <ul>
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 Handle incoming guest inquiries via phone, email, and live chat professionally and efficiently
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 Provide accurate information regarding flight schedules, bookings, and services offered by Beond
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 Assist guests with changes to their reservations and travel itineraries
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 Address complaints and resolve issues promptly while maintaining a high level of customer service
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 Document guest interactions and feedback to improve service quality
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 Collaborate with other departments to ensure smooth operations and enhance guest experience
 
 
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 </ul>
 
 Requirements
 
 
 
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 High school diploma or equivalent; a degree in hospitality or related field is a plus
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 Previous experience in customer service or contact centre environments is mandatory.
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 Prior experience as a travel consultant is an advantage.
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 Excellent communication skills, both verbal and written, with a strong command of English
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 Preferred candidates should possess fluency in Arabic, Russian, or French
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 Proficiency in using computer systems and customer relationship management (CRM) software
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 Ability to handle multiple tasks, prioritize effectively, and work in a fast-paced environment
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 Strong problem-solving skills and a proactive approach to guest service
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 Availability to work flexible hours, including nights, weekends, and holidays
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 </ul>
</div>

Guest Experience Agent

Helpling Middle East

About HelplingHelpling is a leading global home services platform, offering customers an easy and reliable way to book professional home services &mdash; including cleaning, deep cleaning, maintenance, furniture &amp; mattress cleaning, salon and massage at home, and healthcare services. Operating across multiple countries, Helpling is committed to delivering high-quality, seamless service experiences through a trusted network of providers.Important &mdash; Assessment RequiredTo be considered for this role, you must complete the following assessment in addition to applying on Indeed: https://app.testgorilla.com/s/76pq1toz (Please copy and paste the link into your browser.)About the RoleWe are expanding our team and are looking for a high-energy Customer Service &amp; Sales Agent with strong telesales experience and a passion for customer service. You will play a key role in handling inquiries, converting leads, driving revenue, and supporting customers throughout their journey. This role is ideal for someone who thrives in a fast-paced, target-driven environment and enjoys building relationships over the phone.Key Responsibilities<ul><li>Inbound &amp; Outbound Calls: Respond to inquiries, explain services, and convert leads into confirmed bookings.</li><li>Sales &amp; Upselling: Identify customer needs and proactively upsell relevant services to maximize revenue.</li><li>Follow-Up &amp; Retention: Maintain ongoing customer relationships to encourage repeat bookings and referrals.</li><li>Customer Experience: Address concerns and complaints with professionalism and ensure a high-quality service experience.</li><li>CRM &amp; Documentation: Record all interactions, bookings, and feedback accurately in the CRM system.</li><li>Team Collaboration: Coordinate closely with the operations and service delivery teams.</li><li>Targets &amp; Performance: Consistently achieve sales and conversion KPIs.</li><li>Flexibility: Be open to supporting additional tasks in line with a fast-growing startup environment.</li></ul>Requirements<ul><li>Minimum 2 years&rsquo; experience in telesales / call center / BPO environments (mandatory).</li><li>Strong communication skills in English; Arabic is a plus.</li><li>Proven ability to convert, negotiate, and close deals over the phone.</li><li>Confident, proactive, and able to work with minimal supervision.</li><li>Goal-oriented with a strong drive to exceed performance targets.</li><li>Customer-first mindset with strong problem-solving skills.</li><li>Comfortable using CRM tools and Microsoft Office.</li><li>Ability to handle pressure, rejection, and a fast-paced environment.</li><li>Availability: Willing to work 10 hours/day, 6 days/week (including breaks).</li></ul>What We Offer<ul><li>Competitive salary + attractive commission structure</li><li>Performance-based growth and career progression opportunities</li><li>Supportive, collaborative team culture</li><li>Training and professional development</li></ul>If you&rsquo;re motivated, confident on the phone, and excited to be part of a growing company &mdash; we&rsquo;d love to hear from you! Only candidates who complete the assessment will be considered.Job Types: Full-time, PermanentPay: AED3,000.00 - AED6,500.00 per monthApplication Question(s):<ul><li>Can you provide examples of your experience in closing deals over the phone?</li></ul>Experience:<ul><li>BPO: 2 years (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>Work Location: In person

Customer Service and Sales Agent

VR Cleaning Services

Customer Service Representative &ndash; Facility management (UAE Nationals Only)We are seeking a proactive and customer-focused Customer Service Representative to join our TM team. This position is open to UAE Nationals only.Key Responsibilities:<ul><li>Handle incoming calls, WhatsApp messages, and emails from customers</li><li>Schedule and coordinate appointments with operations teams</li><li>Address customer inquiries, complaints, and service requests</li><li>Follow up with clients to ensure satisfaction</li><li>Maintain accurate booking and customer records</li><li>Support daily administrative and coordination tasks</li></ul>Requirements:<ul><li>UAE National (Emirati) &ndash; mandatory</li><li>Excellent communication skills in Arabic and English</li><li>Strong organizational and multitasking abilities</li><li>Customer-focused attitude</li><li>Experience in customer service is preferred</li></ul>Job Type: Full-timeWork Location: In person

Customer Service Representative(UAE National)

Nosrati MM LLC Dubai

Alleen reageren indien u uitstekend Nederlands kunt spreken en schrijven.Perfect Dutch speaking and writing is required for this job.Job description:Is the customer always central to you? Are you stress resistant and flexible? Then read on and maybe you will soon be our new colleague! We are looking for an enthusiastic new colleague for our customer service department. You enjoy working in a dynamic and rapidly changing environment where no day is the same. You are a real team player, which is important because you are going to work together with other colleagues. We are a young, hard-working and close-knit team, which loves fun and where everyone is ready for each other. In this position you are responsible for handling all questions from the customer via telephone, e-mail and social media. For this you are often in contact with your colleagues from other departments to answer questions from the customer as well as possible. Our customer service is open from 8 a.m. to 17 p.m. NL timings. From Monday till Friday.In short, you are going to do the following:<ul><li>Handling customer questions via telephone, e-mail and social media.</li><li>Administrative processing of customer questions.</li><li>Connect with different colleagues to solve customer questions.</li><li>Keep customer administration system up to date.</li><li>Identify and solve problems / questions with colleagues and with customers immediately.</li></ul>Requirements:<ul><li>Minimum MBO working and thinking level Experience in a customer-oriented environment</li><li>Excellent command of the Dutch language in speech and writing.</li><li>Due to the dynamic environment you must be able to switch quickly; so you are flexible.</li><li>You are customer-oriented and you can listen well.</li><li>You recognize yourself in these: Customer focus Flexibility | Oral &amp; written communication Listening | Quality orientation.</li><li>Perfect Dutch speaking and writing is required for this job.</li></ul>Job Type: Full-timeLanguage:<ul><li>Dutch (Required)</li></ul>Work Location: In person

Customer Service Representative Dutch native speakers

FLOMIC FREIGHT & LOGISTICS LLC

Job Title: Customer Service Representative Company: Flomic Balikbayan Cargo Location: Dubai and Abu Dhabi, UAE Job Type: Full-TimeJob Description: Flomic Balikbayan Cargo is looking for a friendly, reliable, and customer-oriented Customer Service Representative to join our Dubai and Abu Dhabi team. The ideal candidate will assist customers with inquiries, bookings, and shipment concerns while delivering excellent service.Key Responsibilities:<ul><li>Assist customers with booking pick-up and delivery of balikbayan boxes</li><li>Respond to inquiries via phone, WhatsApp, and social media</li><li>Provide accurate information about rates, schedules, and promotions</li><li>Go live on Facebook/TikTok occasionally to promote services and engage customers</li><li>Support marketing activities when needed</li><li>Handle customer concerns and complaints professionally</li><li>Update customer records and prepare basic reports</li><li>Promote company services and special offers</li></ul>Requirements:✔ Previous customer service experience (preferred) ✔ Confident and presentable on social media live ✔ Good communication skills in English (Tagalog is a plus) ✔ Basic knowledge of Facebook, TikTok &amp; Instagram ✔ Energetic, friendly, and customer-oriented ✔ Must be currently based in UAEWhat We Offer:<ul><li>Competitive salary</li><li>Supportive and friendly work environment</li><li>Opportunity for long-term employment</li></ul>You may send your CV to phlcargo@flomic.ae or balikbayan@flomic.ae.We look forward to receiving your application!Job Type: Full-timeWork Location: In person

Customer Service Representative

A&F Auto Repair

About Us:Welcome to Battmobile, UAE&rsquo;s leading onsite auto services provider with a fleet of over 40 vehicles and technicians available 24x7. We take pride in being the number one onsite auto services provider in UAE, serving over 150,000 happy customers. Our services include emergency and preventive car care at customers' locations and at our service center in Al Quoz.Job Summary:Battmobile is looking for a Customer Service Representative to handle inbound calls, coordinate service requests, and ensure top-notch customer satisfaction. Ideal candidates have strong communication skills, a customer-first mindset, and experience in call centers or service roles.What You&rsquo;ll Do:<ul><li>Be the first point of contact for incoming customer calls</li><li>Provide accurate information on services, pricing &amp; policies</li><li>Coordinate service requests with our dispatch and technical teams</li><li>Ensure timely follow-ups and customer satisfaction</li><li>Handle customer complaints with professionalism and empathy</li></ul>What We&rsquo;re Looking For:<ul><li>High school diploma (or higher)</li><li>Experience in customer service or call centers</li><li>Excellent communication skills and a customer-first attitude</li><li>Ability to thrive in a fast-paced, team-oriented environment</li></ul>Perks &amp; Benefits:<ul><li>Target-Based Incentives &ndash; the better you perform, the more you earn!</li><li>Company Visa</li><li>Paid Annual Leave + Airfare</li><li>Medical Insurance</li><li>Career growth in a trusted UAE brand</li></ul>Shift-based work (includes weekends/evenings on rotation)How to Apply:If you are passionate about automotive care and possess the skills required for this position, we invite you to apply by sending your resume and a cover letter detailing your relevant experience to recruiter@battmobile.ae Please include the position title in the subject line of your email. We look forward to hearing from you!Work Location: In person

Sales Specialist

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