sales manager

project manager

housekeeping supervisor

restaurant supervisor

restaurant manager

reservation manager

Accor

<div><div>Company Description</div><p><b><br>
&quot;Why work for Accor?</b><br>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.<br>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;</p><p><b>
&quot;Why work for Banyan Tree Doha?</b><br>
Be a part of the mosaic team, located in the heart of Mushaireb, Banyan Tree Doha offers an urban retreat that blends unparalleled luxury with modern comfort and architectural marvels. Our property offers a unique blend of Eastern and Western hospitality in an atmosphere of timeless elegance that goes beyond comfortable and stylish rooms, with unmatched sea and city views.</p><div><br>
Job Description</div><p><br>
We are seeking a detail-oriented and customer-focused Assistant Manager Reservation to join our team. In this role, you will play a crucial part in managing our reservation department, ensuring exceptional guest experiences, and driving business results through efficient operations.</p><ul><li>
Lead and oversee all aspects of the reservation department, ensuring adherence to service standards and company policies</li><li>
Manage and coordinate individual and group reservations, maximizing revenue opportunities</li><li>
Develop and implement strategies to improve reservation processes and guest satisfaction</li><li>
Train, mentor, and supervise reservation team members, fostering a collaborative and goal-oriented work environment</li><li>
Monitor and analyze reservation trends, occupancy rates, and revenue metrics to inform decision-making</li><li>
Collaborate with other departments to ensure seamless guest experiences from booking to check-out</li><li>
Handle complex reservation inquiries, special requests, and guest concerns professionally and efficiently</li><li>
Maintain accurate records of guest and employee requests, ensuring proper follow-up and resolution</li><li>
Conduct regular team meetings to share updates, address challenges, and recognize achievements</li><li>
Stay updated on industry trends, competitor offerings, and best practices in reservation management</li></ul><div><br>
Qualifications</div><br>
<ul><li>
Previous leadership experience in a similar role within the hospitality industry</li><li>
Proven experience with Property Management Systems and reservation software</li><li>
Strong knowledge of reservation procedures and revenue management principles</li><li>
Excellent verbal and written communication skills, with a focus on customer service</li><li>
Demonstrated ability to guide, coach, and motivate team members</li><li>
Proficiency in Microsoft Office Suite and other relevant software applications</li><li>
Bachelor's degree in Hospitality Management or related field preferred</li><li>
Strong problem-solving and decision-making skills</li><li>
Ability to work flexible hours, including weekends and holidays, as required</li><li>
Detail-oriented with excellent organizational and multitasking abilities</li><li>
Adaptability to changing priorities and ability to work well under pressure</li><li>
Fluency in English; knowledge of additional languages is a plus</li></ul></div>

Assistant Reservations Manager

Banyan Tree

<div><b>Company Description</b><p><b><br>
&quot;Why work for Accor?</b><br>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.<br>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;</p><p><b>
&quot;Why work for Banyan Tree Doha?</b><br>
Be a part of the mosaic team, located in the heart of Mushaireb, Banyan Tree Doha offers an urban retreat that blends unparalleled luxury with modern comfort and architectural marvels. Our property offers a unique blend of Eastern and Western hospitality in an atmosphere of timeless elegance that goes beyond comfortable and stylish rooms, with unmatched sea and city views.</p><b><br>
Job Description</b><p><br>
We are seeking a detail-oriented and customer-focused Assistant Manager Reservation to join our team. In this role, you will play a crucial part in managing our reservation department, ensuring exceptional guest experiences, and driving business results through efficient operations.</p><ul><li>
Lead and oversee all aspects of the reservation department, ensuring adherence to service standards and company policies</li><li>
Manage and coordinate individual and group reservations, maximizing revenue opportunities</li><li>
Develop and implement strategies to improve reservation processes and guest satisfaction</li><li>
Train, mentor, and supervise reservation team members, fostering a collaborative and goal-oriented work environment</li><li>
Monitor and analyze reservation trends, occupancy rates, and revenue metrics to inform decision-making</li><li>
Collaborate with other departments to ensure seamless guest experiences from booking to check-out</li><li>
Handle complex reservation inquiries, special requests, and guest concerns professionally and efficiently</li><li>
Maintain accurate records of guest and employee requests, ensuring proper follow-up and resolution</li><li>
Conduct regular team meetings to share updates, address challenges, and recognize achievements</li><li>
Stay updated on industry trends, competitor offerings, and best practices in reservation management</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Previous leadership experience in a similar role within the hospitality industry</li><li>
Proven experience with Property Management Systems and reservation software</li><li>
Strong knowledge of reservation procedures and revenue management principles</li><li>
Excellent verbal and written communication skills, with a focus on customer service</li><li>
Demonstrated ability to guide, coach, and motivate team members</li><li>
Proficiency in Microsoft Office Suite and other relevant software applications</li><li>
Bachelor's degree in Hospitality Management or related field preferred</li><li>
Strong problem-solving and decision-making skills</li><li>
Ability to work flexible hours, including weekends and holidays, as required</li><li>
Detail-oriented with excellent organizational and multitasking abilities</li><li>
Adaptability to changing priorities and ability to work well under pressure</li><li>
Fluency in English; knowledge of additional languages is a plus</li></ul></div>

Hyatt

<div><div><p>Summary</p><div><p>
At Grand Hyatt Doha, we focus on our brand promise of delivering Moments of More by offering challenging and rewarding careers that are more than just your typical job. Our values of <b>Wellbeing, Inclusion, Respect, Empathy, Integrity, </b>and <b>Experimentation</b> are the core of what we do. Our family atmosphere is what keeps our colleagues highly engaged.</p><p><b>
</b></p><p></p><p><b>The Role</b></p><p>
In this role you will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.</p><p>
The Team Leader - Reservations is responsible to assist the Reservation Manager in managing the Reservations Department and work closely with Marketing and Sales and other relevant Rooms Departments to maximize Room Yield through Inventory Control while delivering exceptional customer service in line with the Hyatt&rsquo;s Brand Standards.</p></div></div><div><p>
Qualifications</p><div><p><b>
Qualifications</b></p><ul><li>
Ideally with a relevant degree or diploma in Hospitality or Tourism management</li><li>
Minimum 1 year of work experience as Team Leader in either Reservation or Front Office</li><li>
Good problem solving, administrative and interpersonal skills are a must</li><li>
Schedule flexibility is necessary and ability to multi-task</li></ul></div></div></div>

TEAM LEADER - RESERVATIONS

Rixos

<div><b>Company Description</b><p><br>
The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as Reservations Supervisor and build your career with us.</p><b><br>
Job Description</b><br>
<ul><li>
Checking reservations daily for compliance to ensure that the minimum response time is maintained for all reservation requests.</li><li>
Ensuring that quality of reservation is maintained in terms of guest details, rates, payment methods etc.</li><li>
Planning and using efficient organizational skills to run the daily operation.</li><li>
Organizing on-the-job and weekly training for all staff.</li><li>
To keep reservations staff informed on all changes or developments within the hotel and the company.</li><li>
To spot-Check reservations made the previous day and Check all VIP arrivals</li><li>
Training, developing, and motivating staff to increase productivity.</li><li>
To keep department informed of all changes in the customer profile, rates, strategies, promotions and specials.</li><li>
Conduct shift briefings</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Minimum one year experience with the same position in a 5 star hotel</li><li>
University Degree</li></ul></div>

Reservation Supervisor

Rixos Hotels

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as Reservations Supervisor and build your career with us.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Checking reservations daily for compliance to ensure that the minimum response time is maintained for all reservation requests.
  </li>
  <li>
   Ensuring that quality of reservation is maintained in terms of guest details, rates, payment methods etc.
  </li>
  <li>
   Planning and using efficient organizational skills to run the daily operation.
  </li>
  <li>
   Organizing on-the-job and weekly training for all staff.
  </li>
  <li>
   To keep reservations staff informed on all changes or developments within the hotel and the company.
  </li>
  <li>
   To spot-Check reservations made the previous day and Check all VIP arrivals
  </li>
  <li>
   Training, developing, and motivating staff to increase productivity.
  </li>
  <li>
   To keep department informed of all changes in the customer profile, rates, strategies, promotions and specials.
  </li>
  <li>
   Conduct shift briefings
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum one year experience with the same position in a 5 star hotel
  </li>
  <li>
   University Degree
  </li>
 </ul>
</div>


Wyndham Doha West Bay Hotel

<div><h1 class="jobSectionHeader"><b>SUMMARY</b></h1>
<p></p>
<p>The Reservations Agent is responsible for handling all reservation inquiries, bookings, and cancellations in a timely and professional manner. The incumbent will provide exceptional guest service, assisting them with their accommodation needs and ensuring accurate information is communicated effectively. This role requires strong communication skills, attention to detail, and the ability to work collaboratively with other departments to ensure guest satisfaction and operational efficiency.</p>
<p></p>
<p><b>KEY RESPONSIBILITIES</b></p>
<p></p>
<ul><li>Respond promptly to reservation inquiries via phone, email, and online platforms.</li>
<li>Assist guests in making room reservations based on their preferences and needs.</li>
<li>Input and maintain accurate reservation records into the PMS, Opera Cloud.</li>
<li>Provide personalized service to guests, addressing their questions and concerns professionally and courteously.</li>
<li>Upsell hotel amenities and services to maximize revenue opportunities.</li>
<li>Handle guest complaints and resolve issues promptly to ensure guest satisfaction.</li>
<li>Communicate effectively with other hotel departments to ensure seamless guest experiences.</li>
<li>Coordinate special requests and accommodations with housekeeping, front desk, and other relevant teams.</li>
<li>Confirm reservations and send booking confirmations to guests promptly.</li>
<li>Promote direct bookings and educate guests on the benefits of booking directly with the hotel.</li>
<li>Implement revenue management strategies as directed by the Director of Revenue / Revenue Manager.</li>
<li>Monitor room availability and make recommendations to maximize occupancy and revenue.</li>
<li>Prepare daily reports on reservations, cancellations, and no-shows.</li>
<li>Maintain accurate records of guest interactions and transactions.</li>
<li>Assist with administrative duties as assigned by the Reservations Manager.</li>
</ul>
<p></p><p>It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.</p>
<div><h2 class="jobSectionHeader"><b>Experience Needed</b></h2><h1 class="jobSectionHeader"><b>
KEY COMPETENCIES</b></h1><p></p><p>
Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:</p><p></p><ul><li><p>
Attention to detail</p></li><li><p>
Service excellence</p></li><li><p>
Communication</p></li><li><p>
Commercial awareness</p></li><li><p>
Planning &amp; organisation</p></li><li><p>
Driving results</p></li><li><p>
Flexibility</p></li><li><p>
Accountability</p></li><li><p>
Teamwork</p></li><li><p>
Can-do attitude</p></li></ul><p></p><h1 class="jobSectionHeader"><b>
BACKGROUND</b></h1><p>
.</p><ul><li><p>
Business / hospitality management certification is an advantage.</p></li><li><p>
Proficiency in Opera Cloud.</p></li><li><p>
1 years&rsquo; experience working as a reservation agent or in a similar role.</p></li><li><p>
Language requirement: English.</p></li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Required Skills</b></h2><h3 class="jobSectionHeader"><b>
Soft skills</b></h3><p>
Time Management</p><h3 class="jobSectionHeader"><b>
Financial Skills</b></h3><p>
Revenue Management</p><h3 class="jobSectionHeader"><b>
IT Software</b></h3><p>
Opera Cloud</p></div>
<div><h2 class="jobSectionHeader"><b>Values</b></h2><p>
Integrity, Accountability, Fun, Diversity &amp; Inclusion</p></div>
<div><h2 class="jobSectionHeader"><b>Benefits</b></h2><p>
Staff accommodation, Staff transportation, Learning &amp; development programmes, Hotel restaurant staff rate, Length of service benefits</p></div></div>

Reservation Agent

Trading & Construction Group

<p><b>Key Responsibilities:</b></p><ul><li><b>Guest Greeting &amp; Seating:</b></li><li>Welcome guests with a warm, friendly, and professional demeanor as they enter the restaurant.</li><li>Escort guests to their tables, ensuring they are comfortable and have everything they need for an enjoyable experience.</li><li>Manage waiting lists and coordinate seating arrangements, prioritizing reservations and walk-ins in a timely manner.</li><li>Ensure the restaurant&rsquo;s ambiance is consistently welcoming, with attention to cleanliness and orderliness at the entrance and seating areas.</li><li><b>Reservation Management:</b></li><li>Handle phone inquiries and manage reservations efficiently using the restaurant's reservation system (e.g., OpenTable, Resy).</li><li>Confirm reservations, make changes or cancellations, and maintain an up-to-date guest list.</li><li>Assist with special requests such as dietary needs, preferred seating, and celebration reservations.</li><li>Ensure all reservation policies are communicated clearly to guests.</li><li><b>Guest Experience:</b></li><li>Address guest concerns or requests promptly, escalating to the appropriate manager if necessary.</li><li>Monitor guest flow and anticipate peak times, coordinating with servers and management to minimize wait times.</li><li>Provide information about the menu, restaurant features, and special promotions when necessary.</li><li><b>Communication &amp; Coordination:</b></li><li>Maintain clear and continuous communication with the restaurant team, including servers, managers, and kitchen staff, to ensure smooth operations.</li><li>Assist with coordinating large group bookings, special events, and private dining requests.</li><li>Keep the manager informed of guest preferences, repeat visits, and any VIP or regular customer status.</li><li><b>Administrative &amp; Organizational Duties:</b></li><li>Manage guest check-in and check-out, ensuring that guests are properly acknowledged and thanked for their visit.</li><li>Handle the payment process for guests as needed, ensuring accurate billing and providing receipts.</li><li>Maintain accurate records of reservations, cancellations, and guest feedback.</li><li>Assist with maintaining front-of-house inventory, ensuring all menus, promotional materials, and other resources are up to date.</li><li><b>Maintaining Cleanliness &amp; Presentation:</b></li><li>Ensure that the front desk area is always clean, organized, and welcoming.</li><li>Maintain a professional appearance in line with the restaurant's grooming standards.</li><li>Ensure the waiting area is comfortable, with seating arrangements, magazines, or other amenities for guests.</li><li><b>Customer Service:</b></li><li>Handle guest feedback, complaints, or inquiries with professionalism, working to resolve any issues to the satisfaction of the guest.</li><li>Upsell restaurant services such as wine pairings, special events, and exclusive offerings.</li></ul><p><b>Skills &amp; Qualifications:</b></p><ul><li><b>Experience</b>: Previous experience in a customer-facing role, preferably in a fine dining or high-end restaurant setting.</li><li><b>Communication</b>: Strong verbal communication skills and the ability to speak clearly and confidently with guests, colleagues, and management.</li><li><b>Customer Service</b>: Excellent interpersonal skills, with a genuine passion for providing a high level of service.</li><li><b>Organization</b>: Ability to multi-task and manage high-stress situations while maintaining a calm and positive demeanor.</li><li><b>Technical Skills</b>: Familiarity with reservation systems and point-of-sale (POS) systems is an advantage.</li><li><b>Appearance</b>: Well-groomed and dressed in accordance with the restaurant's dress code.</li><li><b>Languages</b>: Fluency in English is required; proficiency in additional languages is a plus.</li></ul><p><b>Personal Attributes:</b></p><ul><li><b>Attention to Detail</b>: Able to notice small details that make a big difference in the guest experience.</li><li><b>Team Player</b>: Works well with others in a fast-paced environment, and supports colleagues when necessary.</li><li><b>Professionalism</b>: Maintains composure and professionalism at all times, especially when dealing with difficult guests.</li><li><b>Punctuality</b>: Reliable and timely, ensuring shifts start and end as scheduled.</li></ul><p>Job Type: Full-time</p>

HOSTESS (F&B EXPERIENCE)

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718 reservation manager jobs IN Doha

Assistant Reservations Manager

Assistant Reservations Manager

TEAM LEADER - RESERVATIONS

Reservation Supervisor

Reservation Supervisor

Reservation Agent

HOSTESS (F&B EXPERIENCE)