sales supervisor

facility supervisor

hr manager

receptionist

reservation agent

reservation supervisor

Accor

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
We are seeking a dynamic and customer-focused Reservation Supervisor to join our team in the beautiful coastal resort city of Sharm El Sheikh, Egypt. As a key member of our Front Office Department, you will play a crucial role in ensuring seamless guest experiences and optimizing our reservation processes.<ul><li>
Oversee and manage the day-to-day operations of the reservation department</li><li>
Collaborate closely with Front Office team members to provide exceptional guest service</li><li>
Lead and mentor reservation staff, providing guidance and support as needed</li><li>
Ensure accuracy and timeliness of all reservations in the Property Management System (PMS)</li><li>
Identify and create opportunities for increased revenue and achieve key financial targets</li><li>
Communicate effectively with other departments regarding guest information and special requests</li><li>
Monitor and analyze reservation trends to optimize occupancy and revenue</li><li>
Handle complex reservation inquiries and resolve guest issues promptly and professionally</li><li>
Implement and maintain standard operating procedures for the reservation process</li><li>
Stay updated on local attractions and events to provide informed recommendations to guests</li><li>
Ensure compliance with all company policies and procedures related to reservations</li></ul> 

Qualifications 
<ul><li>
Proven experience in a supervisory role within hotel reservations or front office operations</li><li>
Exceptional attention to detail and ability to manage competing priorities effectively</li><li>
Strong leadership skills with the ability to coach and motivate team members</li><li>
Excellent communication and interpersonal skills, with fluency in English (knowledge of Arabic or other languages is a plus)</li><li>
Proficiency in reservation management systems and property management software</li><li>
Demonstrated ability to identify revenue optimization opportunities and achieve financial targets</li><li>
Strong problem-solving skills and ability to make decisions in a fast-paced environment</li><li>
Customer-centric mindset with a commitment to delivering exceptional guest experiences</li><li>
Solid understanding of hospitality industry trends and best practices</li><li>
Ability to work flexible hours, including weekends and holidays, as required</li><li>
Bachelor's degree in Hospitality Management or related field preferred (equivalent experience may be considered)</li></ul> 

Additional Information 
experience is an asset 
Prior experience working with Opera or a related system 
Strong interpersonal and problem solving abilities 
Fluency in English, additional languages are a plus</div>

Reservation Supervisor

Rixos

<div>Company Description 
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
 
Join us and become a Heartist&reg;. 
Job Description 
<ul><li>
Maintains complete knowledge of and complies with all departmental policies / service procedures /standards.</li></ul> 
<ul><li>
Maintains complete knowledge of correct maintenance and use of equipment. Uses equipment only as Intended.</li><li>
Anticipates guests&rsquo; needs, responds promptly and acknowledges all guests, however busy and whatever time of day.</li><li>
Maintains positive guest relations at all times.</li><li>
Resolves guest complaints, ensuring guest satisfaction.</li><li>
Monitors and maintains cleanliness, sanitation and organization of assigned work areas.</li><li>
Maintains complete knowledge of:</li><li>
All hotel facilities/services, hours of operation.</li><li>
All guest room layouts, bed types, d&eacute;cor, appointments, and locations.</li><li>
Room availability for any given day.</li><li>
Restricted dates, rates and room types.</li><li>
All room rates, packages and promotions.</li><li>
Specific arrangements between hotel and travel agencies, corporate reservations center.</li><li>
Entertainment/special events scheduled in the hotel.</li><li>
Accesses all functions of the computer system.</li><li>
Evaluates the staffing requirements and prepares work schedules weekly, adhering to budget goals.</li><li>
Ensures that the Reservation lines are attended at all times during scheduled hours and that sufficient staffing is present to meet the daily business demands.</li><li>
Documents any late or absent employees; maintains accurate and current employee records.</li><li>
Schedules and assigns staff breaks.</li><li>
Communicates anticipated business demands daily with each employee (arrivals/departures, group functions, guest requests, etc.).</li><li>
Legibly updates information board.</li><li>
Ensures staff's knowledge of hotel services, features and amenities.</li><li>
Prepares and communicates assignments to the staff. Assigns additional tasks as they arise.</li><li>
Responds to incoming calls.</li><li>
Accesses and ensures that Reservation Agents properly access all functions of Reservations system.</li><li>
Monitors and ensures that Reservations staff performs their job functions to the hotel's standards.</li><li>
Monitors and ensures that all reservations (including manual) are input into the system.</li><li>
Monitors reservations requested by fax, telex and mail.</li><li>
Ensures guest history accounts are kept current.</li><li>
Ensures advance deposits, refunds of such and confirmation of both are processed.</li><li>
Monitors group reservation activity daily and communicates status with Sales Department. Follows up on tentative sales bookings with respective Sales Manager to update status.</li><li>
Ensures group files are accurate and kept current.</li><li>
Ensures that group requirements are entered from the sales booking sheet.</li><li>
Processes change forms received from Sales after checking availability; resolves any discrepancies.</li><li>
Ensures that group room blocks are released to general inventory after group's cut-off date or cancellation.</li><li>
Ensures that rooming lists are input into the system.</li><li>
Pre-blocks group rooms where special requests are made.</li><li>
Assists Reservations staff whenever necessary in performing all job functions.</li><li>
Conducts on job training program on the required job functions with criterion expected and department orientation for new hires. Conducts ongoing training with existing staff.</li><li>
Works closely with other departments to effectively accommodate guests' special requests and amenities.</li><li>
Communicates designated VIP reservations to the General Manager and department managers.</li><li>
Works closely with the Front Desk Manager in determining the percentage for overbooking.</li><li>
Reviews no-show reservations and processes charges. Tracks group no- show reservations and distributes it to Sales Department.</li><li>
Compiles reports on no-show for future business forecasting.</li><li>
Reviews master file activity report daily for accuracy of codes, rates and guest information.</li><li>
Communicates room availability (particularly status changes on any date) to Reservations staff, Front Desk Manager and Corporate Reservations Center.</li><li>
Reviews any reservations erroneously taken during restricted dates with individual responsible.</li><li>
Reviews previous night's occupancy report and tracks for forecasting future business patterns.</li><li>
Monitors wait list and determine priority of guests to be contacted for room availability.</li><li>
Creates Travel Agent Master in computer.</li><li>
Reviews Travel Agency Commission Report daily for accuracy; resolve any discrepancies.</li><li>
Monitors system problems, maintain log of such and coordinates corrections with the service company representative.</li><li>
Prepares work orders for maintenance repairs and distributes them to Engineering.</li><li>
Maintains supply levels and legibly documents needs on a requisition.</li><li>
Organizes and sets up office files on designated reference or resource information; keeps filing up-to date.</li><li>
Prepares and distributes weekly/monthly/annual forecasts.</li><li>
Prepares and submits daily/weekly payroll records.</li><li>
Ensures that all pertinent information is documented in the log book daily.</li><li>
Conducts performance appraisals of designated staff annually.</li><li>
Attends designated meetings.</li><li>
Reviews status of assignments and any follow-up action with on-coming Supervisor.</li><li>
To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</li><li>
To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.</li><li>
To provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling reducing chemical dirtiness.</li><li>
Carries out all responsibilities related to the quality management systems implemented at the facilities</li><li>
Carries out all other duties assigned by managers and hotel management not specified in the job description.</li><li>
Carry out all responsibilities related to Protection from pandemic disease &amp; action response implemented at the facilities</li></ul> 
Qualifications 
<ul><li><ul><li>Education: At least a high school or vocational diploma</li><li>
Experience: One year&rsquo;s experience as a Reservations Agent, preferably a style hotel.</li><li>
Foreign Language: Fluency in English both verbal and non-verbal.</li><li>
Courses and Training: Prior attendance in courses and seminars in the related field.</li></ul></li><li><ul><li>
Computer Literacy: Compute basic arithmetic.</li><li>
 Skills:
</li></ul></li><li>Prioritize and organize.</li><li>
Be a clear thinker, remaining calm and resolving problems using good judgment.</li><li>
Follow directions thoroughly.</li><li>
Understand guest&rsquo;s service needs.</li><li>
Work cohesively with co-workers as part of a team.</li><li>
Work with minimal supervision.</li><li>
Maintain confidentiality of guest information and pertinent hotel data.</li><li>
Ascertain departmental training needs and provide such training.</li><li>
Direct performance of staff and follow up with corrections when needed.</li><li>
Ability to input and access information in the property management system/computers.</li><li>
Familiarity with yield management and forecasting.</li></ul> 

Additional Information 
2.23 Implement his responsibilities in order to eliminate and collect waste in a proper way, 
reduce environmental pollution and harmful effects to the environment and lead to 
staffs. 
2.24 Provide carrying chemicals safely, carrying, storing and using in accordance with 
laws, controlling reducing chemical dirtiness. 
2.25 Carry out all responsibilities related to the quality management and food safety 
management systems implemented at the facility. 
2.26 Carry out all other duties assigned by managers and hotel management not specified 
in the job description.</div>

Rixos Hotels

<div>
 
 Company Description
 
 
 
 
 Join
 
 
 us at Accor,
 
 
 where
 
 
 life pulses
 
 
 with
 
 
 passion!
 
 
 
 As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
 
 
 By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
 
 
 You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
 
 
 You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
 
 
 Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
 
 
 
 Hospitality
 
 
 is
 
 
 a
 
 
 work
 
 
 of
 
 
 heart
 
 
 ,
 
 
 
 
 Join
 
 
 us and
 
 
 become
 
 
 a
 
 
 Heartist
 
 
 &reg;.
 
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Maintains complete knowledge of and complies with all departmental policies / service procedures /standards.
 </li>
 <li>
 Maintains complete knowledge of correct maintenance and use of equipment. Uses equipment only as Intended.
 </li>
 <li>
 Anticipates guests&rsquo; needs, responds promptly and acknowledges all guests, however busy and whatever time of day.
 </li>
 <li>
 Maintains positive guest relations at all times.
 </li>
 <li>
 Resolves guest complaints, ensuring guest satisfaction.
 </li>
 <li>
 Monitors and maintains cleanliness, sanitation and organization of assigned work areas.
 </li>
 <li>
 Maintains complete knowledge of:
 </li>
 <li>
 All hotel facilities/services, hours of operation.
 </li>
 <li>
 All guest room layouts, bed types, d&eacute;cor, appointments, and locations.
 </li>
 <li>
 Room availability for any given day.
 </li>
 <li>
 Restricted dates, rates and room types.
 </li>
 <li>
 All room rates, packages and promotions.
 </li>
 <li>
 Specific arrangements between hotel and travel agencies, corporate reservations center.
 </li>
 <li>
 Entertainment/special events scheduled in the hotel.
 </li>
 <li>
 Accesses all functions of the computer system.
 </li>
 <li>
 Evaluates the staffing requirements and prepares work schedules weekly, adhering to budget goals.
 </li>
 <li>
 Ensures that the Reservation lines are attended at all times during scheduled hours and that sufficient staffing is present to meet the daily business demands.
 </li>
 <li>
 Documents any late or absent employees; maintains accurate and current employee records.
 </li>
 <li>
 Schedules and assigns staff breaks.
 </li>
 <li>
 Communicates anticipated business demands daily with each employee (arrivals/departures, group functions, guest requests, etc.).
 </li>
 <li>
 Legibly updates information board.
 </li>
 <li>
 Ensures staff's knowledge of hotel services, features and amenities.
 </li>
 <li>
 Prepares and communicates assignments to the staff. Assigns additional tasks as they arise.
 </li>
 <li>
 Responds to incoming calls.
 </li>
 <li>
 Accesses and ensures that Reservation Agents properly access all functions of Reservations system.
 </li>
 <li>
 Monitors and ensures that Reservations staff performs their job functions to the hotel's standards.
 </li>
 <li>
 Monitors and ensures that all reservations (including manual) are input into the system.
 </li>
 <li>
 Monitors reservations requested by fax, telex and mail.
 </li>
 <li>
 Ensures guest history accounts are kept current.
 </li>
 <li>
 Ensures advance deposits, refunds of such and confirmation of both are processed.
 </li>
 <li>
 Monitors group reservation activity daily and communicates status with Sales Department. Follows up on tentative sales bookings with respective Sales Manager to update status.
 </li>
 <li>
 Ensures group files are accurate and kept current.
 </li>
 <li>
 Ensures that group requirements are entered from the sales booking sheet.
 </li>
 <li>
 Processes change forms received from Sales after checking availability; resolves any discrepancies.
 </li>
 <li>
 Ensures that group room blocks are released to general inventory after group's cut-off date or cancellation.
 </li>
 <li>
 Ensures that rooming lists are input into the system.
 </li>
 <li>
 Pre-blocks group rooms where special requests are made.
 </li>
 <li>
 Assists Reservations staff whenever necessary in performing all job functions.
 </li>
 <li>
 Conducts on job training program on the required job functions with criterion expected and department orientation for new hires. Conducts ongoing training with existing staff.
 </li>
 <li>
 Works closely with other departments to effectively accommodate guests' special requests and amenities.
 </li>
 <li>
 Communicates designated VIP reservations to the General Manager and department managers.
 </li>
 <li>
 Works closely with the Front Desk Manager in determining the percentage for overbooking.
 </li>
 <li>
 Reviews no-show reservations and processes charges. Tracks group no- show reservations and distributes it to Sales Department.
 </li>
 <li>
 Compiles reports on no-show for future business forecasting.
 </li>
 <li>
 Reviews master file activity report daily for accuracy of codes, rates and guest information.
 </li>
 <li>
 Communicates room availability (particularly status changes on any date) to Reservations staff, Front Desk Manager and Corporate Reservations Center.
 </li>
 <li>
 Reviews any reservations erroneously taken during restricted dates with individual responsible.
 </li>
 <li>
 Reviews previous night's occupancy report and tracks for forecasting future business patterns.
 </li>
 <li>
 Monitors wait list and determine priority of guests to be contacted for room availability.
 </li>
 <li>
 Creates Travel Agent Master in computer.
 </li>
 <li>
 Reviews Travel Agency Commission Report daily for accuracy; resolve any discrepancies.
 </li>
 <li>
 Monitors system problems, maintain log of such and coordinates corrections with the service company representative.
 </li>
 <li>
 Prepares work orders for maintenance repairs and distributes them to Engineering.
 </li>
 <li>
 Maintains supply levels and legibly documents needs on a requisition.
 </li>
 <li>
 Organizes and sets up office files on designated reference or resource information; keeps filing up-to date.
 </li>
 <li>
 Prepares and distributes weekly/monthly/annual forecasts.
 </li>
 <li>
 Prepares and submits daily/weekly payroll records.
 </li>
 <li>
 Ensures that all pertinent information is documented in the log book daily.
 </li>
 <li>
 Conducts performance appraisals of designated staff annually.
 </li>
 <li>
 Attends designated meetings.
 </li>
 <li>
 Reviews status of assignments and any follow-up action with on-coming Supervisor.
 </li>
 <li>
 To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
 </li>
 <li>
 To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.
 </li>
 <li>
 To provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling reducing chemical dirtiness.
 </li>
 <li>
 Carries out all responsibilities related to the quality management systems implemented at the facilities
 </li>
 <li>
 Carries out all other duties assigned by managers and hotel management not specified in the job description.
 </li>
 <li>
 Carry out all responsibilities related to Protection from pandemic disease &amp; action response implemented at the facilities
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 </li>
 <ul>
 <li>
 Education: At least a high school or vocational diploma
 </li>
 <li>
 Experience: One year&rsquo;s experience as a Reservations Agent, preferably a style hotel.
 </li>
 <li>
 Foreign Language: Fluency in English both verbal and non-verbal.
 </li>
 <li>
 Courses and Training: Prior attendance in courses and seminars in the related field.
 </li>
 </ul>
 <li>
 </li>
 <ul>
 <li>
 Computer Literacy: Compute basic arithmetic.
 </li>
 <li>
 Skills:
 </li>
 </ul>
 <li>
 Prioritize and organize.
 </li>
 <li>
 Be a clear thinker, remaining calm and resolving problems using good judgment.
 </li>
 <li>
 Follow directions thoroughly.
 </li>
 <li>
 Understand guest&rsquo;s service needs.
 </li>
 <li>
 Work cohesively with co-workers as part of a team.
 </li>
 <li>
 Work with minimal supervision.
 </li>
 <li>
 Maintain confidentiality of guest information and pertinent hotel data.
 </li>
 <li>
 Ascertain departmental training needs and provide such training.
 </li>
 <li>
 Direct performance of staff and follow up with corrections when needed.
 </li>
 <li>
 Ability to input and access information in the property management system/computers.
 </li>
 <li>
 Familiarity with yield management and forecasting.
 
 
 </li>
 </ul>
 Additional Information
 
 
 2.23 Implement his responsibilities in order to eliminate and collect waste in a proper way,
 
 
 reduce environmental pollution and harmful effects to the environment and lead to
 
 
 staffs.
 
 
 2.24 Provide carrying chemicals safely, carrying, storing and using in accordance with
 
 
 laws, controlling reducing chemical dirtiness.
 
 
 2.25 Carry out all responsibilities related to the quality management and food safety
 
 
 management systems implemented at the facility.
 
 
 2.26 Carry out all other duties assigned by managers and hotel management not specified
</div>

Rixos Hotels in Egypt

<div>
 
 Company Description
 
 
 
 
 Join
 
 
 us at Accor,
 
 
 where
 
 
 life pulses
 
 
 with
 
 
 passion!
 
 
 
 As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
 
 
 By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
 
 
 You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
 
 
 You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
 
 
 Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
 
 
 
 Hospitality
 
 
 is
 
 
 a
 
 
 work
 
 
 of
 
 
 heart
 
 
 ,
 
 
 
 
 Join
 
 
 us and
 
 
 become
 
 
 a
 
 
 Heartist
 
 
 &reg;.
 
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Maintains complete knowledge of and complies with all departmental policies / serviceprocedures /standards.
 </li>
 <li>
 Maintains complete knowledge of correct maintenance and use of equipment. Uses equipment only as Intended.
 </li>
 <li>
 Anticipates guests&rsquo; needs, responds promptly and acknowledges all guests, however busy and whatever time of day.
 </li>
 <li>
 Maintains positive guest relations at all times.
 </li>
 <li>
 Resolves guest complaints, ensuring guest satisfaction.
 </li>
 <li>
 Monitors and maintains cleanliness, sanitation and organization of assigned work areas.
 </li>
 <li>
 Maintains complete knowledge of:
 </li>
 <li>
 All hotel facilities/services, hours of operation.
 </li>
 <li>
 All guest room layouts, bed types, d&eacute;cor, appointments, and locations.
 </li>
 <li>
 Room availability for any given day.
 </li>
 <li>
 Restricted dates, rates and room types.
 </li>
 <li>
 All room rates, packages and promotions.
 </li>
 <li>
 Specific arrangements between hotel and travel agencies, corporate reservations center.
 </li>
 <li>
 Entertainment/special events scheduled in the hotel.
 </li>
 <li>
 Accesses all functions of the computer system.
 </li>
 <li>
 Evaluates the staffing requirements and prepares work schedules weekly, adhering to budget goals.
 </li>
 <li>
 Ensures that the Reservation lines are attended at all times during scheduled hours and that sufficient staffing is present to meet the daily business demands.
 </li>
 <li>
 Documents any late or absent employees; maintains accurate and current employee records.
 </li>
 <li>
 Schedules and assigns staff breaks.
 </li>
 <li>
 Communicates anticipated business demands daily with each employee (arrivals/departures, group functions, guest requests, etc.).
 </li>
 <li>
 Legibly updates information board.
 </li>
 <li>
 Ensures staff's knowledge of hotel services, features and amenities.
 </li>
 <li>
 Prepares and communicates assignments to the staff. Assigns additional tasks as they arise.
 </li>
 <li>
 Responds to incoming calls.
 </li>
 <li>
 Accesses and ensures that Reservation Agents properly access all functions of Reservations system.
 </li>
 <li>
 Monitors and ensures that Reservations staff performs their job functions to the hotel's standards.
 </li>
 <li>
 Monitors and ensures that all reservations (including manual) are input into the system.
 </li>
 <li>
 Monitors reservations requested by fax, telex and mail.
 </li>
 <li>
 Ensures guest history accounts are kept current.
 </li>
 <li>
 Ensures advance deposits, refunds of such and confirmation of both are processed.
 </li>
 <li>
 Monitors group reservation activity daily and communicates status with Sales Department. Follows up on tentative sales bookings with respective Sales Manager to update status.
 </li>
 <li>
 Ensures group files are accurate and kept current.
 </li>
 <li>
 Ensures that group requirements are entered from the sales booking sheet.
 </li>
 <li>
 Processes change forms received from Sales after checking availability; resolves any discrepancies.
 </li>
 <li>
 Ensures that group room blocks are released to general inventory after group's cut-off date or cancellation.
 </li>
 <li>
 Ensures that rooming lists are input into the system.
 </li>
 <li>
 Pre-blocks group rooms where special requests are made.
 </li>
 <li>
 Assists Reservations staff whenever necessary in performing all job functions.
 </li>
 <li>
 Conducts on job training program on the required job functions with criterion expected and department orientation for new hires. Conducts ongoing training with existing staff.
 </li>
 <li>
 Works closely with other departments to effectively accommodate guests' special requests and amenities.
 </li>
 <li>
 Communicates designated VIP reservations to the General Manager and department managers.
 </li>
 <li>
 Works closely with the Front Desk Manager in determining the percentage for overbooking.
 </li>
 <li>
 Reviews no-show reservations and processes charges. Tracks group no- show reservations and distributes it to Sales Department.
 </li>
 <li>
 Compiles reports on no-show for future business forecasting.
 </li>
 <li>
 Reviews master file activity report daily for accuracy of codes, rates and guest information.
 </li>
 <li>
 Communicates room availability (particularly status changes on any date) to Reservations staff, Front Desk Manager and Corporate Reservations Center.
 </li>
 <li>
 Reviews any reservations erroneously taken during restricted dates with individual responsible.
 </li>
 <li>
 Reviews previous night's occupancy report and tracks for forecasting future business patterns.
 </li>
 <li>
 Monitors wait list and determine priority of guests to be contacted for room availability.
 </li>
 <li>
 Creates Travel Agent Master in computer.
 </li>
 <li>
 Reviews Travel Agency Commission Report daily for accuracy; resolve any discrepancies.
 </li>
 <li>
 Monitors system problems, maintain log of such and coordinates corrections with the service company representative.
 </li>
 <li>
 Prepares work orders for maintenance repairs and distributes them to Engineering.
 </li>
 <li>
 Maintains supply levels and legibly documents needs on a requisition.
 </li>
 <li>
 Organizes and sets up office files on designated reference or resource information; keeps filing up-to date.
 </li>
 <li>
 Prepares and distributes weekly/monthly/annual forecasts.
 </li>
 <li>
 Prepares and submits daily/weekly payroll records.
 </li>
 <li>
 Ensures that all pertinent information is documented in the log book daily.
 </li>
 <li>
 Conducts performance appraisals of designated staff annually.
 </li>
 <li>
 Attends designated meetings.
 </li>
 <li>
 Reviews status of assignments and any follow-up action with on-coming Supervisor.
 </li>
 <li>
 To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
 </li>
 <li>
 To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.
 </li>
 <li>
 To provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling reducing chemical dirtiness.
 </li>
 <li>
 Carries out all responsibilities related to the quality management systems implemented at the facilities
 </li>
 <li>
 Carries out all other duties assigned by managers and hotel management not specified in the job description.
 </li>
 <li>
 Carry out all responsibilities related to Protection from pandemic disease &amp; action response implemented at the facilities
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 </li>
 <ul>
 <li>
 Education: At least a high school or vocational diploma
 </li>
 <li>
 Experience: One year&rsquo;s experience as a Reservations Agent, preferably a style hotel.
 </li>
 <li>
 Foreign Language: Fluency in English both verbal and non-verbal.
 </li>
 <li>
 Courses and Training: Prior attendance in courses and seminars in the related field.
 </li>
 </ul>
 <li>
 </li>
 <ul>
 <li>
 Computer Literacy: Compute basic arithmetic.
 </li>
 <li>
 Skills:
 </li>
 </ul>
 <li>
 Prioritize and organize.
 </li>
 <li>
 Be a clear thinker, remaining calm and resolving problems using good judgment.
 </li>
 <li>
 Follow directions thoroughly.
 </li>
 <li>
 Understand guest&rsquo;s service needs.
 </li>
 <li>
 Work cohesively with co-workers as part of a team.
 </li>
 <li>
 Work with minimal supervision.
 </li>
 <li>
 Maintain confidentiality of guest information and pertinent hotel data.
 </li>
 <li>
 Ascertain departmental training needs and provide such training.
 </li>
 <li>
 Direct performance of staff and follow up with corrections when needed.
 </li>
 <li>
 Ability to input and access information in the property management system/computers.
 </li>
 <li>
 Familiarity with yield management and forecasting.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 2.23 Implement his responsibilities in order to eliminate and collect waste in a proper way,
 
 
 reduce environmental pollution and harmful effects to the environment and lead to
 
 
 staffs.
 
 
 2.24 Provide carrying chemicals safely, carrying, storing and using in accordance with
 
 
 laws, controlling reducing chemical dirtiness.
 
 
 2.25 Carry out all responsibilities related to the quality management and food safety
 
 
 management systems implemented at the facility.
 
 
 2.26 Carry out all other duties assigned by managers and hotel management not specified
</div>

Mövenpick

<div>Company Description 
&quot;Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
The Assistant Reservations Manager supports the Reservations Manager in ensuring the smooth operation of the Reservations Department, contributing to optimal occupancy, revenue performance, and exceptional guest experience in line with Accor and M&ouml;venpick brand standards.
The role focuses on accurate reservation handling, effective inventory management, and close coordination with Front Office, Sales, and Revenue teams to meet operational and commercial objectives.
Key Responsibilities:<ul><li>
Ensure the daily operations of the Reservations Department run smoothly &mdash; manage departmental checklists, monitor tasks and ensure timely completion and review</li><li>
Maintain strong coordination with other hotel departments (Front Office, Groups/Events, Sales/Revenue, and others) to align room allocations, group reservations, room-blocks, pick-up lists, and guest needs</li><li>
Monitor room inventory, room-block allocations, and collaborate with the Groups Department for group bookings, rooming lists, and adjustments as needed</li><li>
Handle guest enquiries, reservation requests, modifications, cancellations &mdash; including from travel agents, corporate accounts, OTAs and direct channels &mdash; ensuring accuracy, timely response, and excellent guest communication</li><li>
Prepare and submit regular reports (daily, monthly or as required) on reservations performance to senior management/administration</li><li>
Ensure compliance with all hotel policies and standards (brand standards, hygiene/safety where applicable, data privacy for guest information)</li><li>
Perform any other duties as assigned by management, especially in support of operational and guest-experience goals</li></ul> 

Qualifications 
<ul><li>
Degree or diploma in Hotel Management, Hospitality, Business Administration or related field</li><li>
Minimum 3 years&rsquo; experience in hotel/resort operations, ideally in a Reservations Supervisor or similar role in a luxury hotel/resort environment</li><li>
Strong knowledge of global distribution/reservation systems (e.g. PMS such as &ldquo;Opera&rdquo;) and proficiency in standard office software (e.g. Microsoft Office)</li><li>
Excellent communication skills (written and verbal), customer-service orientation, ability to interact professionally with guests, travel agents, corporate clients</li><li>
Good organizational, multitasking, detail-oriented, time-management and prioritization skills</li></ul></div>

Assistant Reservation Manager

<div><div>Company Description</div> 
&quot;Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;<div> 
Job Description</div> 
The Assistant Reservations Manager supports the Reservations Manager in ensuring the smooth operation of the Reservations Department, contributing to optimal occupancy, revenue performance, and exceptional guest experience in line with Accor and M&ouml;venpick brand standards.
The role focuses on accurate reservation handling, effective inventory management, and close coordination with Front Office, Sales, and Revenue teams to meet operational and commercial objectives.
Key Responsibilities:<ul><li>
Ensure the daily operations of the Reservations Department run smoothly &mdash; manage departmental checklists, monitor tasks and ensure timely completion and review</li><li>
Maintain strong coordination with other hotel departments (Front Office, Groups/Events, Sales/Revenue, and others) to align room allocations, group reservations, room-blocks, pick-up lists, and guest needs</li><li>
Monitor room inventory, room-block allocations, and collaborate with the Groups Department for group bookings, rooming lists, and adjustments as needed</li><li>
Handle guest enquiries, reservation requests, modifications, cancellations &mdash; including from travel agents, corporate accounts, OTAs and direct channels &mdash; ensuring accuracy, timely response, and excellent guest communication</li><li>
Prepare and submit regular reports (daily, monthly or as required) on reservations performance to senior management/administration</li><li>
Ensure compliance with all hotel policies and standards (brand standards, hygiene/safety where applicable, data privacy for guest information)</li><li>
Perform any other duties as assigned by management, especially in support of operational and guest-experience goals</li></ul><div> 
Qualifications</div> 
<ul><li>
Degree or diploma in Hotel Management, Hospitality, Business Administration or related field</li><li>
Minimum 3 years&rsquo; experience in hotel/resort operations, ideally in a Reservations Supervisor or similar role in a luxury hotel/resort environment</li><li>
Strong knowledge of global distribution/reservation systems (e.g. PMS such as &ldquo;Opera&rdquo;) and proficiency in standard office software (e.g. Microsoft Office)</li><li>
Excellent communication skills (written and verbal), customer-service orientation, ability to interact professionally with guests, travel agents, corporate clients</li><li>
Good organizational, multitasking, detail-oriented, time-management and prioritization skills</li></ul></div>

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
The Reservation Agent is responsible for handling all reservation inquiries, ensuring the highest level of personalized guest service, and maximizing room revenue through effective sales techniques. This role requires a strong understanding of the luxury hospitality standards, attention to detail, and a proactive approach in anticipating guest needs. 
Key Responsibilities:<ul><li>
Handle all individual and group reservation requests via phone, email, and online channels in a timely and professional manner.</li><li>
Ensure all reservations are accurately entered into the system with complete guest details and preferences.</li><li>
Maintain an up-to-date knowledge of room types, rates, packages, and promotions.</li><li>
Demonstrate comprehensive knowledge of the property, facilities, and brand standards to effectively upsell and cross-sell.</li><li>
Collaborate closely with Front Office, Sales, and Revenue teams to optimize room inventory and maximize revenue.</li><li>
Follow company policies and procedures regarding payment, cancellation, and data privacy.</li><li>
Anticipate and fulfill guest preferences to deliver a bespoke luxury experience.</li><li>
Handle VIP and special request bookings with extra care and discretion.</li><li>
Prepare daily, weekly, and monthly reservation reports as required.</li><li>
Maintain excellent communication and relationship with travel agents, corporate clients, and internal departments.</li><li>
Participate in training sessions and contribute to continuous service improvement initiatives.</li></ul> 
Qualifications 
Qualifications:<ul><li>
Minimum 2 years of experience in a luxury or 5-star hotel reservation role</li><li>
Excellent communication skills in English, both written and verbal</li><li>
Proficiency in Opera PMS, CRM systems, and online booking channels</li><li>
Detail-oriented with strong organisational and multitasking abilities</li><li>
Sales-driven and guest-oriented mindset with a professional demeanour</li><li>
Ability to work in shifts, including weekends and holidays</li></ul> 

Additional Information 
experience is an asset 
Prior experience working with Opera or a related system 
Strong interpersonal and problem solving abilities 
Fluency in English, additional languages are a plus</div>

EN - Reservation Agent

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EN - Reservation Agent