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reservations agent

Hilton

<div>Reservations Agent
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. 
 
 
What will I be doing? 
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:<ul>
<li>Convert, quickly, inquiries into contracted business</li>
<li>Respond, positively, to sales inquiries to develop future sales leads</li>
<li>Identify sales leads, as appropriate</li>
<li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li>
<li>Provide prompt and efficient service while maintaining the hotels brand standards</li></ul>
What are we looking for? 
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>A passion for delivering great customer service</li>
<li>A highly professional telephone manner and excellent communication skills</li>
<li>Outstanding administration and organizational skills</li>
<li>Intermediate computer proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in a Reservations environment</li>
<li>Tertiary qualifications, or other collegiate-level degree</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Reservations Agent

APRONS AND HAMMERS

Our Award wining Restaurant is looking for an experienced Arab Speaker candidate to join us on an immediate basis as a Reservationist or Call Center Agent.You will provide various planning and booking services, including answering customers questions Handle reservations efficiently, ensuring a seamless experience for our guests.Key Responsibilities:<ul><li>Handle reservations efficiently, ensuring a seamless experience for our guests.</li><li>Manage high-volume reservations for our beach club and restaurant.</li><li>Provide excellent customer service and communicate effectively with guests.</li></ul>Qualifications:Communication Skills: Clear and effective communication to handle reservations and interact with customers.Attention to Detail: Precision in recording reservation details and ensuring accuracy.Multi-tasking: Capability to handle multiple reservations simultaneously.Familiarity with SevenRoomsComputer Literacy: Proficiency in using reservation software and basic computer skills.Hospitality Experience: Previous experience in the hospitality industry is often preferred.If you're ready for a new challenge, please reach out or share with someone who might be interested!Why Join Us:Work in a stunning beachfront location in the heart of Dubai.Be part of a dynamic team dedicated to creating memorable moments.Competitive compensation and opportunities for growth.Job Type: Full-time

Accor

<div>
 
 Company Description
 
 
 
 
 Join
 
 
 us at Accor,
 
 
 where
 
 
 life pulses
 
 
 with
 
 
 passion!
 
 
 
 As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
 
 
 By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
 
 
 You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
 
 
 You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
 
 
 Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
 
 
 
 Hospitality
 
 
 is
 
 
 a
 
 
 work
 
 
 of
 
 
 heart
 
 
 ,
 
 
 
 
 Join
 
 
 us and
 
 
 become
 
 
 a
 
 
 Heartist
 
 
 &reg;.
 
 
 
 
 Job Description
 
 
 
 
 Reservation Agent
 
 
 
 As a Hotel Reservation Agent, you will be responsible for ensuring a seamless and exceptional guest experience by handling reservations, inquiries, and requests with the highest level of professionalism and customer service. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced and dynamic environment.
 
 
 
 What's In It For You
 
 
 
 <ul>
 <li>
 Employee benefit card offering discounted rates in Accor worldwide.
 </li>
 <li>
 Learning programs through our Academies.
 </li>
 <li>
 Opportunity to develop your talent and grow within your property and across the world!
 </li>
 <li>
 Ability to make a difference through our Corporate Social Responsibility activities.
 
 
 </li>
 </ul>
 
 What You Will Be Doing
 
 
 
 <ul>
 <li>
 Reservation Management: Receive and process hotel reservations via phone, email, or online platforms. Ensure accuracy in guest information, stay details, and special requests. Utilize the hotel's reservation system to manage bookings efficiently.
 </li>
 <li>
 Customer Service: Provide personalized assistance to guests, addressing inquiries, and resolving concerns promptly. Offer information about hotel services, amenities, and policies to enhance the guest experience. Handle guest feedback and communicate effectively with other hotel departments to address guest needs.
 </li>
 <li>
 Sales and Upselling: Promote additional services, upgrades, and amenities to maximize revenue. Recognize opportunities to upsell and contribute to achieving sales targets.
 </li>
 <li>
 Communication: Maintain clear and professional communication with guests, colleagues, and other departments. Coordinate with housekeeping, front desk, and other relevant teams to ensure smooth check-ins and check-outs.
 </li>
 <li>
 Administrative Tasks: Keep accurate records of reservations, cancellations, and no-shows. Generate reports as needed for management and other departments. Stay informed about current promotions, packages, and discounts.
 </li>
 <li>
 Problem Resolution: Address and resolve any issues related to reservations, ensuring guest satisfaction. Collaborate with other staff members to find solutions to challenges that may arise.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Your experience and skills include:
 
 
 <ul>
 <li>
 Previous experience in hotel reservations or a similar customer service role is preferred.
 </li>
 <li>
 Excellent communication skills, both verbal and written.
 </li>
 <li>
 Familiarity with Opera system.
 </li>
 <li>
 Strong attention to detail and organizational abilities.
 </li>
 <li>
 Ability to work under pressure and handle multiple tasks simultaneously.
 </li>
 <li>
 Customer-focused with a commitment to providing exceptional service.
 </li>
 <li>
 Additional education or training in hospitality or a related field is a plus
 
 
 </li>
 </ul>
 Additional Information
 
 
 Diversity &amp; Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
 
 
 When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
</div>

Marriott International

<div>Additional Information 
Job Number26209761 
Job CategoryReservations 
LocationBvlgari Resort Dubai, Jumeirah Bay Island, Dubai, United Arab Emirates, United Arab Emirates, 72223 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels &amp; Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

<div>Additional Information 
Job Number26206661 
Job CategoryReservations 
LocationSheraton Mall of the Emirates Hotel Dubai, Sheikh Zayed Road, al Barsha 1, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Multi-Property Reservations Agent

The First Group Hospitality

<div>Overview:

The first hotel in the Middle East to join Marriott&rsquo;s prestigious Tribute Portfolio, The First Collection at Jumeirah Village Circle raises the bar for upscale lifestyle hotels in Dubai. Situated in the family-friendly enclave of Jumeirah Village Circle (JVC), our 491-room hotel offers convenient access to neighbouring malls, parks, caf&eacute;s, and restaurants, while its own signature dining experiences include Sant&eacute; Ria, Village Bistro, and The First Collection&rsquo;s award-winning Risen Caf&eacute; &amp; Artisanal Bakery. Guests get exclusive access to the Club Lounge and to Soluna Restaurants and Beach Club on the Palm Jumeirah.
Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with The First Collection at Jumeirah Village Circle, A Tribute Portfolio Hotel.<div>
About The First Group Hospitality</div><div> 
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div></div><div> 
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div></div><div> 
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div>
Job Description:
<div>
The Group Reservations Agent is responsible for coordinating and processing hotel group room reservations in support of the Sales Department. This position plays a critical role in ensuring group bookings are accurately entered, maintained, and communicated across hotel departments to deliver a seamless guest experience and maximize hotel revenue.</div><div></div><div> 
Key Responsibilities:</div><div></div><ul><li> 
Manage all hotel group room reservations generated by the Sales Department, including corporate groups, leisure groups, meetings, and special events.</li><li>Create, maintain, and update group room blocks in the hotel Property Management System (PMS).</li><li>Ensure accuracy of contracted rates, room types, room blocks, cut-off dates, deposits, billing instructions, and special requests</li><li>Process group rooming lists and issue confirmations in accordance with hotel standards Monitor group room block pick-up and provide regular reports to the Sales and Revenue Management teams.</li><li>Communicate group details to Front Office, Revenue Management, Housekeeping, and other hotel operational departments.</li><li>Respond promptly and professionally to internal and external inquiries related to group reservations.</li><li>Assist with group billing setup, master accounts, and folio routing in coordination with Finance and Front Office.</li><li>Support the Sales team with administrative tasks related to group proposals, contracts, amendments, and event details.</li><li>Ensure compliance with hotel policies, brand standards, and revenue management strategies.</li><li>Maintain accurate records and documentation for all group reservations.</li></ul>
Desired Skill &amp; Expertise:
<div>
Qualifications &amp; Skills:</div><div></div><ul><li> 
Previous experience in hotel reservations, group sales coordination, or hotel front office operations preferred.</li><li>Strong attention to detail and organizational skills.</li><li>Ability to manage multiple hotel group bookings simultaneously in a fast-paced environment.</li><li>Excellent written and verbal communication skills.</li><li>Working knowledge of hotel PMS systems, Marsha, Microsoft Office applications.</li><li>Strong customer service skills with a professional and courteous demeanour.</li><li>Ability to work collaboratively with hotel sales, front office, and operational teams.</li></ul></div>

Group Reservation Agent

Bab Al Shams Desert Resort

<div>
 ( 18598 )
 
 
 Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.
 
 
 Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai&rsquo;s endless dunes and rich culture.
 
 
 
 About The Role
 
 
 
 <ul>
 <li>
 Ensure full understanding of the business strategy and positioning of the RARE Finds brand and can effectively articulate this positioning in the marketplace. This is the responsibility of ALL sales and marketing professionals, regardless of their responsibility level.
 </li>
 <li>
 Rare Finds is a collection that brings to the forefront the essence of a place. Joining people together through authentic and soulful experiences, their proximity to rich cultures offers distinctly humbling journeys of incredible discovery.
 
 
 </li>
 </ul>
 
 Key Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Support the Sales and Marketing team in maximizing the hotel's revenue and achieving resort goals and KPI&rsquo;s by implementing strategies and business plans briefed by line manager.
 </li>
 <li>
 Being a Bab Al Shams Resort employee means embodying and conveying the brand mindset through the values of Connection, Warmth, Care, and Empowerment.
 </li>
 <li>
 Serve as the main contact for Rooms reservations and provide the best first impression of Bab Al Shams Desert Resort to all callers &amp; convert inquiries into contracted business and respond, positively, to sales inquiries with a focus on revenue maximization and quality.
 </li>
 <li>
 Attract guests and enhance their loyalty, providing a distinctive service through communication and sales skills, to improve the hotel&rsquo;s image and to increase revenue.
 </li>
 <li>
 Actively up-sells each business opportunity to maximize revenue opportunity.
 </li>
 <li>
 Handles all incoming calls utilizing company approved standard of greeting and follow the LQA reservations script.
 </li>
 <li>
 Ensure full and comprehensive knowledge of the resort facilities.
 </li>
 <li>
 Process all reservation requests by entering the data accurately in the Property management system.
 </li>
 <li>
 Be a continual source of information, help, and assistance to all guests.
 </li>
 <li>
 Answers guest questions about property facilities/services (e.g., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, and special events).
 </li>
 <li>
 Use sales techniques as per LQA Standards requirements when assisting guests in making reservations, including personalizing calls, using storytelling to give a sense of place and build anticipation prior to the stay, obtaining complete guest needs, suggesting alternate dates, or directing guests to sister properties on sold out days.
 </li>
 <li>
 Identifies guest reservation needs by asking open-ended questions to obtain all necessary information.
 </li>
 <li>
 Determines the most appropriate room type to meet guest requirements and maximize room rate.
 </li>
 <li>
 Verifies all reservation information with callers to ensure accuracy.
 </li>
 <li>
 Accommodates and documents special requests in an accurate and efficient manner.
 </li>
 <li>
 Explains guarantee and cancellation policies to callers.
 </li>
 <li>
 Describes room accommodations and benefit feature sale amenities to guests.
 </li>
 <li>
 Ensures accurate input of reservations details in the property management system (OPERA)
 </li>
 <li>
 Assigns confirmation/cancellation numbers and clearly relays this information to callers.
 </li>
 <li>
 Prepares and sends confirmation letters within 2hrs to ensure guest satisfaction.
 </li>
 <li>
 Coordinates with Concierge on all airport transfers requests
 </li>
 <li>
 Coordinates with Restaurant reservations on all restaurant reservations requests
 </li>
 <li>
 upsell resorts outlets and facilities whenever possible and show knowledge about other the resort facilities.
 </li>
 <li>
 when answering questions
 </li>
 <li>
 Identifies repeat guests using appropriate codes.
 </li>
 <li>
 Resolves guest complaints, ensuring guest satisfaction.
 </li>
 <li>
 Ensure to update VIP bookings in the Property Management System.
 </li>
 <li>
 Ensure correct profiles are attached for guests, Tour Operators, Wholesalers and Corporates to ensure quality of reservations data and merge duplicate profiles when needed.
 </li>
 <li>
 Maintains complete knowledge of and comply with all departmental policies/service procedures/standards.
 </li>
 <li>
 Ensure to update guest preferences in SAGA platform.
 </li>
 <li>
 Maintains a high level of communication and feedback within the department.
 </li>
 <li>
 Ensure all FAM Trip / Complimentary rooms are booked as per standard outlined.
 </li>
 <li>
 To respond to all guest requests made through Online Travel Agent&rsquo;s extranets in timely manner.
 </li>
 <li>
 Ensure daily task lists are covered before end of the shift.
 </li>
 <li>
 Reports to duty punctually and in accordance with the department duty roster.
 </li>
 <li>
 To be consistently well groomed &amp; professional in appearance and to always wear the appropriate uniform and name badge.
 </li>
 <li>
 To attend departmental meetings/briefings and resort training programs as and when needed or instructed.
 </li>
 <li>
 To carry out shifts/tasks when required and to perform any other duties that may be assigned from time to time by the Management.
 </li>
 <li>
 Works as part of a team that maximizes guest satisfaction and comfort delivering a positive and timely response to guest enquiries and problem resolution.
 </li>
 <li>
 Adhere to Kerzner Reservations Excellence 12 weeks onboarding program.
 </li>
 <li>
 Ensure guest confidentiality is always maintained.
 </li>
 <li>
 To adhere to all Standard Operating Procedures (Kerzner SOPs &amp; BAS SOPs)
 </li>
 <li>
 To ensure full understanding and adhering to Department&rsquo;s KPIs
 </li>
 <li>
 Maintain strong commercial relationships with direct guests, third party bookers and partners.
 </li>
 <li>
 To interact and communicate with guests &amp; colleagues in a courteous, friendly, open and honest manner at all times.
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 <ul>
 <li>
 1-2 years minimum experience in a similar role in four- or five-star hotel.
 </li>
 <li>
 Knowledge of reservation and distribution tools
 </li>
 <li>
 Knowledge of the hospitality sector
 </li>
 <li>
 Opera/Fidelio Knowledge
 </li>
 <li>
 Microsoft Office Software applications skills
 </li>
 <li>
 UAE/GCC local market experience
 </li>
 <li>
 Excellent Communication Skills
 </li>
 <li>
 Listen effectively
 </li>
 <li>
 Communicate clearly and in a friendly way
 </li>
 <li>
 To solve the issue
 </li>
 <li>
 Organized and disciplined, dedicated and loyal (essential)
 </li>
 <li>
 Friendly, pleasant, and easy to be around (essential)
 </li>
 <li>
 Work effectively under pressure to meet deadlines (essential)
 </li>
 <li>
 Expertise in written and spoken English (essential)
 </li>
 <li>
 High level of telephone skills (essential)
 </li>
 <li>
 Willing to take personal responsibility for own performance
 
 
 </li>
 </ul>
 Join a team that is warm,caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
</div>

Agent, Reservations

Explore 205+ Reservations agent in Dubai Jobs In United Arab Emirates this January. Find roles across top companies and apply now to boost your career.

205 reservations agent jobs IN Dubai Jobs In United Arab Emirates

Reservations Agent

Reservations Agent

Reservations Agent

Reservations Agent

Multi-Property Reservations Agent

Group Reservation Agent

Agent, Reservations