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reservations supervisor

Ramada by Wyndham Bahrain

<p><b>Reservation Supervisor</b></p><p><b>Overview</b><br/>The Reservation Supervisor oversees the reservations team to ensure efficient, accurate, and customer-focused booking operations. This role plays a key part in maximizing occupancy, supporting smooth communication between guests and internal departments, and maintaining a high standard of service within the reservations process.</p><p><b>Key Responsibilities</b></p><ul><li><b>Manage Staff:</b> Supervise and guide the reservations team by allocating duties, monitoring performance, and providing training and support as needed.</li><li><b>Handle Inquiries:</b> Respond promptly to reservation requests through phone, email, and online channels, providing guests with accurate information about availability, rates, and packages.</li><li><b>Ensure Guest Satisfaction:</b> Assist guests in making reservations, address special requests or concerns, and ensure an exceptional and seamless booking experience.</li><li><b>Optimise Bookings:</b> Implement procedures and strategies to maximise occupancy rates, minimise booking errors, and enhance revenue opportunities.</li><li><b>Coordinate with Other Departments:</b> Act as a liaison between the reservations team and other hotel departments, such as Front Office, Sales, and Housekeeping, to ensure smooth operations and clear communication.</li><li><b>Maintain Records:</b> Ensure all reservation data is accurately recorded and updated in the hotel&rsquo;s reservation system.</li><li><b>Report and Analyse:</b> Prepare and review reservation reports, occupancy forecasts, and booking trends to support management decisions.</li></ul><p><b>Skills and Qualifications</b></p><ul><li>Strong communication and interpersonal skills, with a focus on customer service excellence.</li><li>Proven ability to lead, motivate, and manage a team effectively.</li><li>Proficiency in reservation and property management systems (PMS IDS and Opera) and online booking platforms.</li><li>Excellent organizational and problem-solving skills with attention to detail.</li><li>Knowledge of hotel operations and hospitality industry practices.</li><li>Ability to work under pressure and adapt to a fast-paced environment.</li><li>Fluent in English</li><li>Arabic beneficial but not essential</li></ul><p>LOCAL HIRE ONLY</p><p>Job Type: Full-time</p>

Reservations Supervisor

Air Arabia

<p></p><div><div><div><div><div><b>Date: </b>21 Oct 2025
</div></div></div></div><div><div><div><div><b>Company: </b>Air Arabia PJSC (G9)
</div></div></div></div><div><div><div><div><b>Location:
</b>Manama, BH
</div></div></div></div><div><div><div><div><b>Country: </b>BH
</div></div></div></div><div></div><div><div><div><div><div><div><div><div><b>Job Purpose</b></div>
</div><div><div>
To support the Contact Center section across the entire network by handling customers&rsquo; inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers&rsquo; experience ensuring productivity is in line with set measures and company&rsquo;s adopted policies and procedures.</div></div></div><div><div><div><b>
Key Result Responsibilities</b></div>
</div><div><div><ul><li>Handles customers&rsquo; enquiries, requests and complaints in a positive effective manner whilst ensuring company&rsquo;s branding and corporate image are reflected in a positive manner and as per approved quality standards.</li></ul>
<ul><li>Responds to customers&rsquo; incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.</li></ul>
<ul><li>Provides accurate information about the company&rsquo;s products and services; processes travel bookings, modifications and cancellations on reservations.</li></ul>
<ul><li>Handles customers&rsquo; complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.</li></ul>
<ul><li>As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.</li></ul>
<ul><li>Promotes the company&rsquo;s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.</li></ul>
<ul><li>Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.</li></ul>
<ul><li>Demonstrates thorough understanding of the Contact Center core activities &amp; functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.</li></ul>
<ul><li>Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.</li></ul>
<ul><li>Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.</li></ul>
<ul><li>Performs any additional responsibilities as advised by the Line Manager/Supervisor.</li></ul>
</div></div></div><div><div><div><b>Qualifications (Academic, training, languages)</b></div>
</div><div><ul><li>High School/Diploma or equivalent.</li>
<li>Capable of using technology systems and tools such as Microsoft Office.</li>
<li>Good in English &amp; Arabic Languages.</li>
</ul></div></div><div><div><div><b>Work Experience</b></div>
</div><div><ul><li>Previous call center experience is required for this role; additional experience in customer service will be considered an advantage</li>
<li>Capability of understanding market trends and channeling them leading to effective customer care solutions.</li>
<li>Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.</li>
<li>Capable of understanding customers&rsquo; problems and direct them in the right channel.</li>
<li>Ability to work for long hours and under pressure.</li>
<li>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</li>
<li>Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</li></ul></div></div></div></div></div></div></div></div><p></p>

Call Center Agent - Bahrain

<div>
 Date: 21 Oct 2025
 <br/>
 <br/>
 Company: Air Arabia PJSC (G9)
 <br/>
 <br/>
 Location:
 <br/>
 <br/>
 Manama, BH
 <br/>
 <br/>
 Country: BH
 <br/>
 <br/>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 To support the Contact Center section across the entire network by handling customers&rsquo; inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers&rsquo; experience ensuring productivity is in line with set measures and company&rsquo;s adopted policies and procedures.
 <br/>
 <br/>
 <strong>
  Key Result Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Handles customers&rsquo; enquiries, requests and complaints in a positive effective manner whilst ensuring company&rsquo;s branding and corporate image are reflected in a positive manner and as per approved quality standards.
  </li>
  <li>
   Responds to customers&rsquo; incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.
  </li>
  <li>
   Provides accurate information about the company&rsquo;s products and services; processes travel bookings, modifications and cancellations on reservations.
  </li>
  <li>
   Handles customers&rsquo; complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.
  </li>
  <li>
   As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.
  </li>
  <li>
   Promotes the company&rsquo;s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.
  </li>
  <li>
   Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.
  </li>
  <li>
   Demonstrates thorough understanding of the Contact Center core activities &amp; functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.
  </li>
  <li>
   Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.
  </li>
  <li>
   Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.
  </li>
  <li>
   Performs any additional responsibilities as advised by the Line Manager/Supervisor.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications (Academic, Training, Languages)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High School/Diploma or equivalent.
  </li>
  <li>
   Capable of using technology systems and tools such as Microsoft Office.
  </li>
  <li>
   Good in English &amp; Arabic Languages.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Previous call center experience is required for this role; additional experience in customer service will be considered an advantage
  </li>
  <li>
   Capability of understanding market trends and channeling them leading to effective customer care solutions.
  </li>
  <li>
   Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.
  </li>
  <li>
   Capable of understanding customers&rsquo; problems and direct them in the right channel.
  </li>
  <li>
   Ability to work for long hours and under pressure.
  </li>
  <li>
   Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.
  </li>
  <li>
   Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.
  </li>
 </ul>
</div>


Rise Hospitality Management

<p><b>1. Floor Operations &amp; Guest Service</b></p><ul><li>Supervise dining floor operations and ensure smooth service during all shifts.</li><li>Greet and interact with guests to ensure satisfaction and handle any complaints promptly.</li><li>Monitor table turnover, reservations, and seating arrangements.</li></ul><p><b>2. Staff Supervision &amp; Coordination</b></p><ul><li>Assign duties to waiters, hostesses, runners, and bar staff as per service needs.</li><li>Conduct daily briefings regarding menu updates, promotions, or special events.</li><li>Train and mentor service staff to maintain high hospitality standards.</li></ul><p><b>3. Quality &amp; Hygiene Standards</b></p><ul><li>Ensure adherence to service protocols, grooming standards, and hygiene policies.</li><li>Conduct regular floor inspections to maintain cleanliness and presentation.</li><li>Enforce compliance with health, safety, and HACCP regulations.</li></ul><p>Job Type: Full-time</p>

Floor Supervisor ( Restaurant)

Hydur

<p>We are looking for a motivated and experienced <b>Bahraini Arabic Speaking Call Centre Executive</b> with a background in the <b>travel</b> field and hands-on experience in <b>Global Distribution Systems (GDS)</b>.</p><p><b>Key Responsibilities:</b></p><ul><li>Handle inbound and outbound customer calls..</li><li>Provide accurate information, quotations, and itinerary options using GDS platforms.</li><li>Manage reservations, ticket issuance, cancellations, and re-bookings efficiently.</li><li>Support clients with post-booking services, amendments, refunds, and travel documentation.</li><li>Coordinate with airlines, hotels, and internal departments to ensure smooth service delivery.</li><li>Update and maintain client records and booking information in the CRM system.</li><li>Promote company products and services, including travel insurance and holiday packages.</li></ul><p><b>Requirements:</b></p><ul><li>Proven experience in a <b>travel agency or call centre environment</b>.</li><li>Proficient in at least one <b>GDS system.</b></li><li><b>Excellent</b> <b>communication skills in both Arabic and English (written and spoken).</b></li><li>Strong customer service orientation and attention to detail.</li><li>Ability to multitask and handle high call volumes efficiently.</li></ul><p><b>Preferred Qualifications:</b></p><ul><li>Diploma or degree in <b>Travel &amp; Tourism Management</b> or related field.</li><li>Previous experience in a <b>Bahrain-based travel agency or airline call centre</b>.</li><li>Familiarity with <b>BSP, IATA, or corporate travel accounts</b> handling.</li></ul><p>Job Type: Full-time</p>

Call Centre Agent (Bahrainis with GDS experience)

THE PALAVRA RESORT W.L.L

<p><b>Position Summary:</b></p><p>The <b>Head of Concierge</b> is responsible for overseeing all concierge operations, ensuring the highest level of guest satisfaction, and maintaining smooth communication between guests and hotel departments. This role involves supervising concierge staff, managing guest requests, and delivering exceptional, personalised service that reflects the brand&rsquo;s standards of hospitality and professionalism.</p><p><b>Key Responsibilities:</b></p><ul><li>Supervise, train, and motivate the concierge team to deliver outstanding guest service.</li><li>Ensure all guest inquiries, requests, and complaints are handled efficiently and courteously.</li><li>Manage and maintain up-to-date information about local attractions, restaurants, transportation, events, and entertainment.</li><li>Coordinate VIP arrivals, departures, and special guest requirements with other departments.</li><li>Establish strong relationships with local service providers (tour operators, transport companies, restaurants, etc.) to secure preferred services and rates.</li><li>Monitor the performance of concierge staff and ensure consistent adherence to service standards.</li><li>Maintain a high level of visibility in the lobby to personally assist guests and oversee concierge activities.</li><li>Prepare concierge schedules, reports, and budgets as required.</li><li>Handle special requests such as reservations, tickets, courier services, and personal shopping with confidentiality and efficiency.</li><li>Develop innovative ideas to enhance guest experiences and increase guest satisfaction scores.</li><li>Ensure that the concierge desk area is clean, well-organised, and fully equipped at all times.</li><li>Collaborate closely with the Front Office, Housekeeping, and Guest Relations teams to ensure seamless service.</li></ul><p>Job Type: Full-time</p>

Head Of Concierge

Fragrancebh

<p>handles customer inquiries, books flights, hotels, and other travel arrangements, and provides information to ensure a smooth travel experience. Key responsibilities include managing reservations via phone, email, and online platforms; processing bookings, modifications, and cancellations; and using a reservation system to maintain accurate records. The role also involves upselling services, resolving customer issues, and staying informed about travel trends and promotions. Key responsibilities</p><ul><li><b>Customer service:</b> Answer phones and emails, assist with travel inquiries, and provide information on services, availability, and pricing.</li><li><b>Booking and management:</b> Process new bookings, modifications, and cancellations for flights, hotels, car rentals, and other travel services.</li><li><b>Record keeping:</b> Accurately record customer information and maintain up-to-date records in the reservation system.</li><li><b>Sales and promotions:</b> Advise customers on promotions and upgrades, and cross-sell additional services.</li><li><b>Problem-solving:</b> Resolve customer issues and complaints promptly.</li><li><b>Administrative tasks:</b> Coordinate with other departments, process payments and refunds, and generate reservation reports.</li><li><b>Knowledge maintenance:</b> Stay informed on current travel trends, pricing, and special offers.</li></ul><p>Essential skills</p><ul><li>Strong verbal and written communication skills.</li><li>Excellent customer service and telephone manner.</li><li>Proficiency with computer applications and reservation systems.</li><li>Attention to detail and accuracy.</li><li>Ability to work efficiently under pressure and multi-task.</li><li>Sales and upselling skills.</li><li>An understanding of the travel industry is often preferred.</li></ul><p>Job Type: Full-time</p><p>Pay: BD250.000 - BD350.000 per month</p>

Reservation Officers

Explore 36+ Reservations supervisor in Manama Bahrain this November. Find roles across top companies and apply now to boost your career.

36 reservations supervisor jobs IN Manama Bahrain

Reservations Supervisor

Call Center Agent - Bahrain

Call Center Agent - Bahrain

Floor Supervisor ( Restaurant)

Call Centre Agent (Bahrainis with GDS experience)

Head Of Concierge

Reservation Officers