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retail shift leader

Accor Group

Position Overview The Queen Elizabeth II Hotel in Dubai is seeking a Concierge Shift Leader to oversee concierge operations and ensure guests receive exceptional service from arrival to departure. This leadership role requires strong organizational, communication, and customer service skills, with responsibility for guiding the concierge team and coordinating guest services to create memorable experiences. Location: United Arab Emirates Location: Dubai Industry: Hospitality / Travel Function: Guest Services / Concierge Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full-time Core Duties * Lead and supervise the concierge team to deliver world-class guest service * Oversee daily concierge desk operations, including task delegation and scheduling * Welcome guests and manage luggage handling and valet parking services * Provide detailed information on hotel facilities, dining options, entertainment, and local attractions * Offer personalized recommendations for tourism activities and special experiences * Promote and explain hotel loyalty programs to guests * Maintain high standards of cleanliness and presentation in lobby and entrance areas * Respond to guest inquiries and resolve complaints promptly and professionally * Collaborate with other hotel departments to ensure seamless service delivery * Train and mentor new concierge team members and monitor performance * Manage a flexible 7-day roster covering morning, evening, and holiday shifts * Implement and update standard operating procedures for the concierge desk Candidate Profile * Proven experience as a Concierge Shift Leader or similar supervisory role in hospitality * Strong leadership skills with the ability to motivate and guide teams * Excellent communication and interpersonal abilities * Friendly, professional, and guest-focused demeanor * Strong multitasking and time management skills for fast-paced environments * Problem-solving ability and confidence in making quick decisions * Knowledge of local attractions, dining, and entertainment venues is an advantage

Concierge Shift Leader

Planet

Oversee the operations of the business during their shift, ensuring that customers receive high levels of service. Manage the staff team during their shift, ensuring that they are working effectively and efficiently. Ensure compliance with health and safety regulations and company policies. Handle customer complaints and resolve issues as quickly and efficiently as possible. Monitor stock levels and order supplies as required. Create and implement staff rotas and schedules to ensure adequate coverage. Conduct regular performance reviews with staff members. Liaise with other teams and departments to ensure the efficient operation of the business.

Shift Leader

Global ME Recruitment Network

Responsibilities:&middot; Manage the entire operations of the Dark Stores.&middot; Train and guide the team in operating the store efficiently.&middot; Ensure system is updated with all the required information and the data is precise and correct.&middot; Ensure compliance to the agreed SLAs with Amazon.&middot; Assist the store supervisor in managing the operations.&middot; Receive and process incoming goods such as stock and raw materials.&middot; Control stock and product flow in the Store.&middot; Ensure inventory is processed, organized and stored.&middot; Ensure orders are picked, packed and delivered to the Riders on time.&middot; Keep a detailed inventory of all outgoing and incoming items.&middot; Identify any missing or defective products.&middot; Plan the delivery of the goods, store items, check shipments, eliminate damaged items, maintain stocks, and keep the working area clean.&middot; Maintain General housekeeping of the storeQualification:<ul><li>Higher Secondary/XII Pass.</li><li>Should be able to read, write and speak English.</li><li>Comfortable in using devices and working in a process driven environment</li></ul>Age<ul><li>Below 30 years</li></ul>Job Type: Full-timePay: AED2,500.00 - AED2,700.00 per monthApplication Question(s):<ul><li>Are you below 30 of age ?</li><li>How many years experience you have as a Store Team Leader</li><li>Is the salary range 2,500 to 2,700 AED ok with you?</li></ul>

Dark Store Team Leader (Amazon) - Salary 2,500 AED

Marriott International

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.Set up accurate accounts for each guest according to their requirements.Enter Marriott Rewards information.Ensure rates match market codes, document exceptions.Secure payment prior to issuing room key, verify/adjust billing.Compile and review daily reports/logs/contingency lists.Complete cashier and closing reports.Supply guests with directions and property information.Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met.Process all payment types, vouchers, paid-outs, and charges.Balance and drop receipts.Count and secure bank at beginning and end of shift.Obtain manual authorizations and follow all Accounting procedures.Notify Loss Prevention/Security of any guest reports of theft.Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.Welcome and acknowledge guests; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation.Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.Ensure adherence to quality standards.Enter and locate information using computers/POS systems.Stand, sit, or walk for an extended period of time.Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.Perform other reasonable job duties as requested by Supervisors.

Front Office Shift Leader

<div>Additional Information 
Job Number25179181 
Job CategoryRooms &amp; Guest Services Operations 
LocationDubai Marriott Harbour Hotel &amp; Suites, King Salman Bin Abdulaziz Al Saud Street , Dubai Marina, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. 
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Organize cleaning chemicals and supplies. Organize supply rack, including pots, pans, serving spoons, utensils, etc. Rotate stock, bringing wares from storage bin or areas into kitchen. Complete cleaning checklists to determine appropriate timelines for cleaning and sanitizing. Collect dirty pans from the cooking line and transport to pot station for cleaning. Clean and maintain sanitation areas and organize cleaning supplies including hanging up mops and brooms. Clean and maintain loading dock areas. Clean ceiling, walls, and vents in dish room. Ensure clean wares are stored appropriately. Operate and maintain cleaning equipment and tools, including the dish washing machine, hand wash stations pot-scrubbing station, and trash compactor.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors

Stewarding Shift Leader

Key Accountabilities:
<ul>
 <li>Assist SM in organizing and managing store administrative work including incident reports, financial reports, stock take</li>
 <li>Support the SM to monitor the queue system and improve waiting times as well as resolve on floor customer issues</li>
 <li>Assist SM in planning weekly rota, training schedule and annual leaves</li>
 <li>Analyze and record personnel and operational data, and write related activity reports.</li>
 <li>Support the SM in monitoring the achievement of quantitative targets improve Qualitative KPIs i.e. Waiting time, Mystery Shopper report, TT rejection, Document Rejection and Quiz results</li>
 <li>Control cash handling and inventory management in the store ensuring no discrepancies by end of the day</li>
 <li>Resolve customer complaints and collate feedback on the products and services.</li>
 <li>Provide On Job Training (OJT) for new joiners, conduct coaching session to staff that require further development and learning</li>
 <li>Maintain store staff job results, Monitor Staff attendance and disciplining employees; planning, monitoring, and appraising job results</li>
 <li>Ensure safety of cash and valuable inventory in the store</li>
</ul>
Skills:
<ul>
 <li>Highly self-motivated and able to act on own abilities</li>
 <li>Effective listening skills that deliver against customer needs</li>
 <li>Passion &amp; motivation for over achieving against KPI s</li>
 <li>Great at networking and building genuine and productive relationships</li>
 <li>Interest in and awareness of technology</li>
 <li>Mobility within local area</li>
 <li>Evidence of attaining and exceeding service / sales related targets/goals</li>
 <li>Working collaboratively</li>
 <li>Influencing &amp; persuading</li>
 <li>Delivery of Results</li>
 <li>Focusing on the customer</li>
 <li>May be required to perform additional tasks and responsibilities in line with the needs of the business</li>
 <li>Leadership</li>
 <li>Coaching &amp; Developing</li>
</ul>

Team Leader Retail

Explore 2334+ Retail shift leader in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

2334 retail shift leader jobs IN Dubai United Arab Emirates

Concierge Shift Leader

Shift Leader

Dark Store Team Leader (Amazon) - Salary 2,500 AED

Front Office Shift Leader

Front Office Shift Leader

Stewarding Shift Leader

Team Leader Retail