logistics specialist

associate customer service specialist Jobs in Cairo

associate customer service specialist

operations specialist

purchase to pay specialist

sales coordinator

sales order specialist

Air Liquide

<div>
 How will you CONTRIBUTE and GROW?
 
 
 
 Job Description Summary
 
 
 
 The Order Management Specialist will respond to customer inquiries in a timely and empathetic manner. also Identify the customer needs and provide solutions or recommendations.
 
 
 You will document and escalate customer feedback to relevant departments, Collaborate with team members to improve overall customer service and satisfaction and conduct follow-ups with customers to ensure their issues are resolved.Managing incoming calls &amp; messages through all provided communication channels.
 
 
 Manage the customer Orders effectively and efficiently:
 
 
 Ensure Accuracy and reliability of the daily and fixed orders.
 
 
 Monitor customer consumption and regularly review the fixed plan by the coordination with the customer, logistics and sales to ensure the plan effectiveness.
 
 
 Reduce Returned quantity, Undelivered quantity &amp; Emergency orders through the coordination between customer, sales and logistics teams.
 
 
 Responsible to maximize the good utilization of company resources.
 
 
 Ensure that the customer receives the order delivery confirmation after the logistics team feedback.
 
 
 Ensure effective handling of emergency orders.
 
 
 Deliver superior customer experience to all customers (both internal and external):
 
 
 Coordinate with all departments and CX team to ensure all customer (internal and external) requests are closed within the agreed duration and SLA.
 
 
 Ensure all customer's feedback are communicated and follow up on the actions required.
 
 
 Report any customer complaint immediately and ensure the correction action is taken
 
 
 Immediate reporting for any block point that affects the customer's order.
 
 
 ___________________Are you a MATCH?
 
 
 Education Level
 
 
 Bachelor degree, Business, logistics or planning background preferred.
 
 
 Experience Level
 
 
 Up to 3 years experience in customer experience management. Fresh Graduates are welcome to apply.
 
 
 Competencies
 
 
 Customer service orientation
 
 
 Excellent communication skills
 
 
 Excellent business English (oral and written)
 
 
 Motivated learner
 
 
 Time Management and organization skills
 
 
 Multitasking
 
 
 Must be reliable, adaptable and detail oriented
 
 
 Ability to effectively work in a team environment
 
 
 Analytical and problem solving skills
 
 
 Our Differences make our Performance
 
 
 At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
 
 
 We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
</div>

Order Management Specialist

Henkel

<div>
 
 About this Position
 
 The position is part of the Global Business Solution in Cairo (GBS+ Cairo), in the Order Management Process specifically handling the operation of Order Management &amp; Sales Operations.
 
 
 
 What You&acute;ll Do
 
 
 
 This role is critical in ensuring smooth order processing and accurate documentation, while also supporting sales controlling through debit notes validation.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage end-to-end order processing, ensuring accuracy and timely execution.
 </li>
 <li>
 Coordinate with internal teams (Sales, Logistics, Finance) to resolve order-related issues.
 </li>
 <li>
 Monitor and maintain order status, delivery schedules, and customer communications.
 </li>
 <li>
 create returns, free of charge orders, and reporting
 </li>
 <li>
 Validate and process debit notes in collaboration with the Sales Controlling team.
 </li>
 <li>
 Ensure compliance with internal controls and company policies.
 </li>
 <li>
 Support continuous improvement initiatives in order management and documentation processes.
 
 
 </li>
 </ul>
 
 What makes you a good fit
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Supply Chain, or related field.
 </li>
 <li>
 English speaker
 </li>
 <li>
 1-3 years of experience in order management or sales operations.
 </li>
 <li>
 Hands-on experience with debit notes validation process.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Excellent communication and organizational abilities.
 </li>
 <li>
 Microsoft office usage is a must.
 </li>
 <li>
 SAP knowledge is a plus
 </li>
 <li>
 French speaking is a plus
 
 
 </li>
 </ul>
 
 Some perks of joining Henkel
 
 
 
 <ul>
 <li>
 Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
 </li>
 <li>
 Diverse national and international growth opportunities
 </li>
 <li>
 Global wellbeing standards with health and preventive care programs
 </li>
 <li>
 Gender-neutral parental leave for a minimum of 8 weeks
 </li>
 <li>
 Employee Share Plan with voluntary investment and Henkel matching shares
 </li>
 <li>
 Comprehensive Health Insurance for employee + dependents
 </li>
 <li>
 Employee Assistance Programme provides a wide range of mental health and wellbeing benefits
 
 
 </li>
 </ul>
 At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.
</div>

Order Management & Sales Operation Specialist

<div>
 
 About this Position
 
 The position is part of the Global Business Solution in Cairo (GBS+ Cairo), in the Source to Pay Process specifically handling the operation of Purchase to Pay Specialist.
 
 
 
 What You&acute;ll Do
 
 
 
 <ul>
 <li>
 Post incoming invoices in regards with purchase orders created.
 </li>
 <li>
 Checking the invoice data input to ensure the accuracy of the final posting.
 </li>
 <li>
 Respond to vendor queries related to invoicing and payments.
 </li>
 <li>
 Implement invoice verifications controls to ensure quality.
 </li>
 <li>
 Conducts monthly reconciliations on vendor accounts and perform regular clearing.
 </li>
 <li>
 Supports and implements Continuous Process Improvements
 
 
 </li>
 </ul>
 
 What makes you a good fit
 
 
 
 <ul>
 <li>
 Bachelor's degree in business administration, Accounting, or Finance.
 </li>
 <li>
 Max 1 year experience in Purchase to pay or accounts payable or any relevant fields.
 </li>
 <li>
 Fluent English &amp; French speaker with excellent communication skills both in written and verbal.
 </li>
 <li>
 Proficient user of Microsoft Office applications
 </li>
 <li>
 Strong &amp; proactive problem-solving skills and ability to think creatively about stakeholder satisfaction.
 
 
 </li>
 </ul>
 
 Some perks of joining Henkel
 
 
 
 <ul>
 <li>
 Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
 </li>
 <li>
 Diverse national and international growth opportunities
 </li>
 <li>
 Global wellbeing standards with health and preventive care programs
 </li>
 <li>
 Gender-neutral parental leave for a minimum of 8 weeks
 </li>
 <li>
 Employee Share Plan with voluntary investment and Henkel matching shares
 </li>
 <li>
 Comprehensive Health Insurance for employee + dependents
 </li>
 <li>
 Employee Assistance Programme provides a wide range of mental health and wellbeing benefits
 
 
 </li>
 </ul>
 At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.
</div>

Purchase to Pay Specialist (One Year Contract - French Speaker)

Qureos

We are seeking a detail-oriented E-Commerce Operations Specialist to manage the day-to-day online sales operations, ensuring seamless order fulfillment, accurate reporting, and efficient account management. The ideal candidate will play a key role in optimizing online sales performance by coordinating with internal teams, managing customer accounts, and maintaining operational excellence.&nbsp;Job Description: &nbsp;<ul><li>Manage online orders from placement to fulfillment, ensuring timely and accurate delivery.</li><li>Coordinate with warehouses and couriers to oversee order dispatch and tracking.</li><li>Maintain and update product listings across e-commerce platforms.</li><li>Manage e-commerce accounts such as Shopify, Amazon, Noon, and Instagram.</li><li>Monitor stock levels and coordinate replenishments.</li><li>Conduct daily, weekly, and monthly sales reports with performance insights.</li><li>Handle customer inquiries, refunds, and complaints in a timely manner.</li><li>Collaborate with marketing teams to support promotions and campaigns.</li><li>Analyze sales trends and suggest improvements to boost performance.</li><li>Ensure proper documentation of all transactions and operations.</li></ul><h3>&nbsp;</h3>Responsibilities:<h3>&nbsp;</h3><ul><li>Experience in e-commerce operations or online sales.</li><li>Familiarity with online platforms like Shopify, Amazon, or other local e-commerce websites.</li><li>Excellent organizational and multitasking skills.</li><li>Strong knowledge of order fulfillment processes.</li><li>Proficiency in Microsoft Excel or Google Sheets for reporting.</li><li>Ability to communicate effectively with internal teams and customers.</li><li>Detail-oriented and problem-solving mindset.</li></ul>

E-Commerce Operations Specialist

Al-Mansour Automotive

<div>
 
 
 
 Job Role
 
 
 
 
 Receives and processes customer orders, inquiries, and/or complaints covering items or products ordered and supports customers through specialized technical or scientific knowledge/product applications. Maintains an ongoing relationship with selected customers and sales staff, particularly those focused on technical applications of the product or service. Uses technical knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer. May handle multiple product markets. Typically requires relevant experience, completion of technical product training, and demonstration of high-level product and process knowledge of a technical nature.
 
 
 
 
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Record and process custom/special orders that may require additional resources for delivery and coordinating with those teams as required.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Provide advanced product/service information and respond to complex customer questions about the product/service.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Provide fault isolation and resolution to limit and address issues promptly.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Assign short-term work schedules to a team of subordinates in order to achieve expectations while following established timelines.
 </li>
 </ul>
 
 
 
 
 
 
 <ul>
 <li>
 Respond to basic issue escalations promptly and appropriately; provide managerial approvals as required.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Carry out relatively simple testing and quality assurance tasks.
 </li>
 </ul>
 
 
 
 
 
 
 <ul>
 <li>
 Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Develop own capabilities by participating in assessment and development planning activities Including formal &amp; informal training &amp; coaching; gain/maintain relevant external professional accreditation to improve performance and fulfill personal potential.
 </li>
 </ul>
 
 
 
 
 
 
 <ul>
 <li>
 Respond to personal objectives and use performance management systems to improve personal performance.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Maintain and lead periodic check-ins with non-key customers to ensure they're receiving the most value from the product/service.
 </li>
 </ul>
 
 
 
 
 
 
 Education
 
 
 
 <ul>
 <li>
 Bachelor Degree in Mechanical Engineering or Equivalent is prefrable
 </li>
 <li>
 Required Qualifications &amp; Skills
 </li>
 <li>
 Minimum Experience:
 </li>
 <li>
 Minimum Two Years Of Experience.
 </li>
 </ul>
 
 
 
 
 
 
 Job specific Skills:
 
 
 
 <ul>
 <li>
 Excellent technical skills.
 </li>
 <li>
 In depth knowledge of the products
 </li>
 <li>
 Excellent communication and negotiations skills.
 </li>
 <li>
 Leadership skills
 </li>
 <li>
 Decision making
 </li>
 <li>
 Problem solving
 </li>
 <li>
 Team building skills
 </li>
 </ul>
 
 
</div>

MG-Workshop Team Leader

<div>
 
 About this Position
 
 The position is part of the Global Business Solution in Cairo (GBS+ Cairo), in the Source to Pay Process specifically handling the operation of Invoice Verification.
 
 
 
 What You&acute;ll Do
 
 
 
 <ul>
 <li>
 Post incoming invoices in regards with purchase orders created.
 </li>
 <li>
 Checking the invoice data input to ensure the accuracy of the final posting.
 </li>
 <li>
 Respond to vendor queries related to invoicing and payments.
 </li>
 <li>
 Implement invoice verifications controls to ensure quality.
 </li>
 <li>
 Conducts monthly reconciliations on vendor accounts and perform regular clearing.
 </li>
 <li>
 Supports and implements Continuous Process Improvements.
 
 
 </li>
 </ul>
 
 What makes you a good fit
 
 
 
 <ul>
 <li>
 Bachelor's degree in business administration, Accounting, or Finance.
 </li>
 <li>
 Minimum 1 year experience in Purchase to pay or accounts payable or any relevant fields.
 </li>
 <li>
 English speaker with excellent communication skills both in written and verbal.
 </li>
 <li>
 French Language is a plus
 </li>
 <li>
 Proficient user of Microsoft Office applications
 </li>
 <li>
 Strong &amp; proactive problem-solving skills and ability to think creatively about
 </li>
 <li>
 stakeholder satisfaction.
 
 
 </li>
 </ul>
 
 Some perks of joining Henkel
 
 
 
 <ul>
 <li>
 Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
 </li>
 <li>
 Diverse national and international growth opportunities
 </li>
 <li>
 Global wellbeing standards with health and preventive care programs
 </li>
 <li>
 Gender-neutral parental leave for a minimum of 8 weeks
 </li>
 <li>
 Employee Share Plan with voluntary investment and Henkel matching shares
 </li>
 <li>
 Comprehensive Health Insurance for employee + dependents
 </li>
 <li>
 Employee Assistance Programme provides a wide range of mental health and wellbeing benefits
 
 
 </li>
 </ul>
 At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.
</div>

Purchase to Pay Specialist

Explore 478+ Sales order specialist in Cairo this December. Find roles across top companies and apply now to boost your career.

478 sales order specialist jobs IN Cairo

Order Management Specialist

Order Management & Sales Operation Specialist

Purchase to Pay Specialist (One Year Contract - French Speaker)

E-Commerce Operations Specialist

MG-Workshop Team Leader

Purchase to Pay Specialist

Purchase to Pay Specialist