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assistant manager supply chain Jobs in Cairo

assistant manager supply chain

logistics specialist

Symrise AG

<div>
 
 Symrise is a global supplier of fragrances and flavors, cosmetic active ingredients, as well as functional ingredients. Its customers include manufacturers of perfumes, cosmetics, food and beverages, the pharmaceutical industry, and producers of nutritional supplements and pet food.
 
 
 With sales of around &euro;5 billion in the 2024 fiscal year, the company ranks among the leading global suppliers. The Group, headquartered in Holzminden, Germany, operates in more than 100 locations across Europe, Africa and the Middle East, Asia, the United States, and Latin America.
 
 
 Together with its customers, Symrise develops new ideas and market-ready concepts for products that are an essential part of everyday life. Economic success and corporate responsibility are inextricably linked.
 
 
 Symrise - always inspiring more&hellip;
 
 
 
 
 
 About the Role
 
 
 
 The role is responsible for end‑to‑end customer order management and coordination, ensuring a high level of service from order receipt to final delivery. This position acts as a key interface between customers, sales, planning, production, logistics, and shipping, with full ownership of customer orders, shipments, and related issues.
 
 
 The role requires strong organizational skills, customer focus, and the ability to manage multiple stakeholders while ensuring accurate order processing, timely deliveries, and continuous improvement of customer service processes.
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Receive and process customer purchase orders, ensuring accuracy and completeness.
 </li>
 <li>
 Enter customer orders into SAP, maintaining correct configurations and up‑to‑date master data.
 </li>
 <li>
 Coordinate with the planning team to confirm and align estimated dispatch dates.
 </li>
 <li>
 Send order confirmations to customers, including accurate and timely dispatch information.
 </li>
 <li>
 Monitor and analyze customer forecasts, track updates, and assess forecast accuracy in collaboration with the sales team.
 </li>
 <li>
 Act as the main point of contact for customers regarding order status, dispatch dates, scheduling, shipping documentation, and inquiries.
 </li>
 <li>
 Prepare and manage export shipping documentation, obtain required attestations, and ensure compliance with customer‑specific requirements.
 </li>
 <li>
 Manage customer complaints in SAP, conduct investigations, and provide clear closure reports.
 </li>
 <li>
 Expand and maintain the freight forwarder network, evaluate offers, monitor service quality, review invoices, and coordinate with accounting.
 </li>
 <li>
 Ensure effective communication and alignment between sales, production, planning, and shipping teams to meet customer commitments.
 </li>
 <li>
 Take full end‑to‑end ownership of customer shipments and proactively resolve issues.
 </li>
 <li>
 Communicate proactively with customers, keeping them informed of any changes, delays, or risks.
 </li>
 <li>
 Identify root causes of recurring issues and drive continuous improvement in customer service and logistics processes.
 </li>
 <li>
 Participate in monthly follow‑up calls with the EAME Customer Service Director.
 </li>
 <li>
 Analyze On‑Time Delivery (OTD) performance based on first confirmations and identify improvement areas.
 </li>
 <li>
 Review pending deliveries and coordinate with sales to define realistic dispatch dates.
 </li>
 <li>
 Ensure full compliance with environmental, health, and safety (EHS) rules and guidelines.
 </li>
 </ul>
 
 
 
 
 
 
 About you
 
 
 
 You are an experienced Customer Service professional with a strong background in order management, logistics coordination, and complaint handling within a B2B industrial or food ingredients environment. You bring a hands‑on, structured approach and are comfortable leading people, processes, and decisions in a fast‑paced, multinational context.
 
 
 
 Education
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Management, Logistics, Supply Chain, or a related field.
 </li>
 <li>
 University, college, or professional training background accepted.
 </li>
 </ul>
 
 
 Experience
 
 
 <ul>
 <li>
 5+ years of experience in Customer Service, Order Management, Logistics Operations, or Service Operations.
 </li>
 <li>
 Prior exposure to complaint handling, end‑to‑end order processing, and customer service workflows is required.
 </li>
 <li>
 Supervisory or team‑lead experience is strongly preferred, with the ability to support and guide less experienced team members.
 </li>
 <li>
 Experience in B2B environments is essential.
 </li>
 <li>
 Background in food ingredients or similar manufacturing industries is a strong advantage.
 </li>
 <li>
 Experience in FMCG or multinational companies is a plus.
 </li>
 </ul>
 
 
 Role Scope &amp; Functional Knowledge
 
 
 <ul>
 <li>
 Strong understanding of order‑to‑cash processes, including:
 <ul>
 <li>
 <ul>
 <li>
 Receiving and processing customer orders
 </li>
 <li>
 SAP order entry and follow‑up
 </li>
 <li>
 Order confirmation and full order lifecycle tracking
 </li>
 </ul>
 </li>
 </ul>
 </li>
 <li>
 Solid experience in logistics management, both local (Egypt) and export, including:
 <ul>
 <li>
 <ul>
 <li>
 Shipment coordination
 </li>
 <li>
 Documentation preparation and customer communication
 </li>
 </ul>
 </li>
 </ul>
 </li>
 <li>
 Proven experience in complaint management, including registration in SAP, follow‑up, and closure.
 </li>
 <li>
 Good understanding of service workflows, quality standards, and customer expectations.
 </li>
 </ul>
 
 
 Leadership &amp; Soft Skills
 
 
 <ul>
 <li>
 Strong leadership capabilities, with the ability to supervise, coach, and develop team members.
 </li>
 <li>
 Ownership mindset, with clear accountability and decision‑making skills.
 </li>
 <li>
 Excellent communication skills, able to engage effectively with customers and internal stakeholders.
 </li>
 <li>
 Strong problem‑solving and analytical skills, with the ability to identify root causes and drive improvements.
 </li>
 <li>
 Ability to lead processes, not just execute them, and continuously improve ways of working.
 </li>
 </ul>
 
 
 Systems &amp; Technical Skills
 
 
 <ul>
 <li>
 SAP experience is required, particularly in customer service, order management, and complaint handling; experience in these areas is preferable.
 </li>
 <li>
 Excel skills (reporting, tracking, follow‑ups) are required.
 </li>
 <li>
 Comfortable working with systems, data, and structured processes.
 </li>
 </ul>
 
 
 Team &amp; Environment
 
 
 <ul>
 <li>
 You will be part of a Customer Service team composed of a Customer Service Head and four leaders, all reporting to the Customer Service Manager.
 </li>
 <li>
 The role includes supervising team members with less experience, ensuring consistency, quality, and service excellence.
 </li>
 </ul>
 
 
 Languages
 
 
 <ul>
 <li>
 Fluent English is mandatory.
 </li>
 <li>
 Arabic is required.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Our offer
 
 
 
 At Symrise, you will have the opportunity to grow professionally and enjoy inspiring experiences that contribute to the well‑being of millions of people across more than 160 countries.
 
 
 
 People are at the center of everything we do. This approach drives our above‑market growth and makes our company an exceptional place to develop your career.
 
 
 
 
 
 Committed to Diversity, Equity and Inclusion
 
 
 
 At Symrise, we value diversity in all its forms. We believe in equality, respect and inclusion as fundamental pillars of our culture. We welcome individuals of all backgrounds, genders, ages and beliefs, convinced that diversity fuels innovation.
 
 If you want to be part of a team that celebrates collaboration and unique perspectives, we encourage you to apply.
 
 
 
 
 
 We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
 
 
 
 
</div>

Customer Services Supervisor & Logistics Specialist (m/w/d)

PepsiCo

<div>
 
 Overview
 
 
 
 As the Customer/Distributor Management Leader, He/she will ensure that exceptional operational services are provided, by his/her organization, to sales associates across multiple teams and markets. These services include support of Customer and Distributor Management reporting. Responsible to train and, lead their delivery team. Continuously identify opportunities and implementing processes to improve quality and timeliness of team output.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide support to PepsiCo Sales team, KAMs, and Distributors, enabling achievement of critical customer initiatives and KPIs including monthly sales targets, on time delivery, fill rate, returns/deductions, supporting major retailers. Review and validate customer claims and deductions.
 </li>
 <li>
 Review distributor and customer dashboards (Claims data, incentives, D&amp;A)
 </li>
 <li>
 Complete weekly analysis and reporting of fill rate against customer order (95% standard) to ID root causes
 </li>
 <li>
 Drive and supporting continuous process improvement and standardization in order to increase efficiency
 </li>
 <li>
 Report performance on Customer/Distributor Management order to Markets/Cluster to the Capability and Sales Lead
 </li>
 <li>
 Participate in regular operational review calls with Business Partners and Business Leaders
 </li>
 <li>
 Work with other capability leaders within GBS and sector to deliver end-to-end order management solutions for business partner while advancing and harmonizing capability for future
 </li>
 <li>
 Serve on functional and cross-functional teams and have the skills to consult with team members as to the Sales impact and advise them on a prudent course of action
 </li>
 <li>
 Discuss team performance with management and make recommendations for team development and succession planning
 </li>
 <li>
 Maintain relationship with client and key business stakeholders
 </li>
 <li>
 Manage team&rsquo;s scope, workload and ad hoc requests
 </li>
 <li>
 Act as a point of contact for and BU sales teams and multi-function business leaders
 </li>
 <li>
 Ongoing training of team members
 </li>
 <li>
 Identify and resolve recurring performance problems and improvement opportunities
 </li>
 <li>
 Train, coach, and direct both the own team and members of other capability teams to insure continuous improvement in processes and functions
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum 3 years of experience in Sales/Sales Operations/Supply Chain/Logistics
 </li>
 <li>
 Previous experience as a people leader and direct people management is a must
 </li>
 <li>
 3-5 years of previous experience as planner, logistics specialist or customer account specialist preferred including the usage of relevant tools and software packages. Knowledge on cloud-based data analytics platforms
 </li>
 <li>
 Bachelor&rsquo;s degree in a relevant discipline
 </li>
 <li>
 Ability to provide superior customer service
 </li>
 <li>
 Best-in-class time management skills, ability to multitask, set priorities, and plan
 </li>
 <li>
 Strong use of influencing skills to gain alignment
 </li>
 <li>
 SAP &amp; PBI basic knowledge
 
 
 </li>
 </ul>
 Differentiating Competencies Required
 
 
 <ul>
 <li>
 Towering strength in O2C processes, ways of working, and systems
 </li>
 <li>
 Strong reporting analytical skills
 </li>
 <li>
 Leans Six Sigma &amp; Process Improvement awareness
 </li>
 <li>
 Excellent communication skills (English); consistently communicates using appropriate methods for situation and audience in clear, concise and professional manner
 </li>
 <li>
 Be flexible, organized and able to handle competing priorities
 </li>
 <li>
 Organization effectiveness
 </li>
 </ul>
</div>

Order Management Analyst

Bosta

<div>
 
 About Bosta:
 
 
 
 Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.
 
 
 We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
 
 
 
 Job Code :
 
 
 
 2024OPER-340
 
 
 
 Job Responsibilities :
 
 
 
 <ul>
 <li>
 1. Receive the new pickups closed in bosta flyers
 </li>
 <li>
 2. Ensure that the tracking number was written correctly on the flyer with the marker by the couriers.
 </li>
 <li>
 3. Receive the shipments(new pickups) on the system and add the tracking numbers on the &ldquo;Receiving Pickups&rdquo; sheet
 </li>
 <li>
 4. Arrange day-to-day dispatch of the shipments and sort shipments based on delivery addresses
 </li>
 <li>
 5. Add the cash collection and Refund shipments to the courier&rsquo;s routes. Send the routes directly to the stars&rsquo; App
 </li>
 <li>
 6. Receive the undelivered shipments on the system and the productivity sheet as well
 </li>
 <li>
 7. Get the receiver&rsquo;s signature and IDs# on delivered shipments with Zero Cod
 </li>
 <li>
 8. Get hard copies of returned shipments signed by the business
 </li>
 <li>
 9. Monitor the Stars Wallets and ensure that they are depositing the same collected CODs amount on a daily basis
 </li>
 <li>
 10. Make a verification call on the undelivered shipments or&rdquo; Canceled&rdquo; shipments on a daily basis
 </li>
 <li>
 11. Cancel the refused shipments on the system.
 </li>
 <li>
 12. Transfer the canceled orders after exceeding holding period at the hub&rdquo;24 hours&rdquo; to sorting facility team through&rdquo; Transfer to Hub&rdquo;
 </li>
 <li>
 13. Send handover mails to the sorting facility team including the total number of transferred shipments, seal number and the tracking numbers subject with the status of the shipments
 </li>
 <li>
 14. Performs related duties as required
 
 
 
 </li>
 </ul>
 
 Job Requirements:
 
 
 
 <ul>
 <li>
 - 6 months to 1 year of experience in logistics field, in e-commerce or shipping industry
 </li>
 <li>
 - Only graduates are eligible for this role
 
 
 
 </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Last Mile Senior Coordinator (Haram)

<div>
 At JTI we celebrate differences, and everyone truly belongs.
 
 46,000 people from all over the world
 
 are continuously building their unique success story with us.
 
 83% of employees feel happy
 
 working at JTI.
 
 
 To make a difference with us, all you need to do is bring your
 
 human best.
 
 
 
 What will your story be? Apply now!
 
 
 
 Learn more jti.com
 
 
 
 
 Fleet Specialist
 
 
 
 You will be responsible for overseeing the daily operations of the company's fleet of vehicles, ensuring efficient and cost-effective transportation of goods and services. This role involves managing fleet suppliers in terms of leasing and maintenance, coordinating drivers, ensuring compliance with regulations, and optimising fleet performance.
 
 
 The Fleet Specialist plays a critical role in maintaining the safety, reliability, and efficiency of the fleet.
 
 
 
 Position
 
 
 
 As the Fleet Specialist in the Fleet &amp; Facilities Department, you will be responsible for
 
 
 <ul>
 <li>
 Fleet Operations Manage daily fleet activities, including vehicle scheduling, and driver coordination to ensure efficiency, Address driver concerns and resolve any issues related to fleet operations also to implement and enforce fleet policies and procedures to ensure efficient operations
 </li>
 <li>
 Maintenance &amp; Repairs Oversee preventive maintenance and repairs, ensuring all vehicles remain in optimal working condition. Coordinate with external maintenance staff and external service providers for repairs and servicing. Maintain accurate records of vehicle maintenance, inspections, and repairs
 </li>
 <li>
 Compliance &amp; Safety Ensure adherence to all legal, regulatory, and safety requirements while conducting regular fleet audits. Investigate and report accidents or incidents involving fleet vehicles
 </li>
 <li>
 Cost &amp; Budget Management Monitor expenses, optimize fuel efficiency, and implement cost-saving measures within the approved budget
 </li>
 <li>
 Reporting &amp; Documentation Maintain accurate records including vehicle logs, maintenance records, and driver schedules. Track fleet performance metrics, and provide reports to management
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Logistics, Transportation Management, or a related field is preferred
 </li>
 <li>
 1-3 years of proven experience in fleet management
 </li>
 <li>
 Fluent English &amp; Arabic
 </li>
 <li>
 Strong knowledge of fleet operations, vehicle maintenance, and regulatory compliance
 </li>
 <li>
 Excellent organizational and problem-solving skills
 </li>
 <li>
 Strong communication and leadership skills, with the ability to manage drivers and coordinate with stakeholders
 
 
 </li>
 </ul>
 
 What To Expect
 
 
 
 Expect wellbeing initiatives, flexible work arrangements, growth opportunities, and excellent benefits, including a unique family leave policy. For more details on local policies, speak with the Talent Advisor.
 
 
 Are you ready to join us? Build your success story at JTI. Apply now!
 
 
 Next Steps
 
 
 After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure Phone screening with Talent Advisor &gt; Assessment tests &gt; Interviews &gt; Offer. Each step is eliminatory and may vary by role type.
 
 
 At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.
</div>

Fleet Specialist

<div>
 
 
 Role Summary:
 
 
 
 
 
 
 As a
 
 Junior Diversity &amp; Inclusion Specialist
 
 , you will support the day-to-day execution of our inclusion programs. In the fast-paced world of a BPO, you will be the bridge between our diverse workforce and our corporate goals. You&rsquo;ll help coordinate events, maintain our D&amp;I data, and support our internal communities to ensure every employee, from the front line to the back office, feels seen and heard.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 
 Event Coordination:
 
 Organize and execute the logistics for cultural celebrations, workshops, and "Town Hall" segments (e.g., managing invites, room bookings, or virtual platforms).
 </li>
 <li>
 
 Administrative Support:
 
 Maintain the D&amp;I calendar and act as the first point of contact for employee inquiries regarding inclusion initiatives.
 </li>
 <li>
 
 Data Entry &amp; Tracking:
 
 Assist in gathering demographic data for monthly reports. You&rsquo;ll help track the "pulse" of the company through surveys and participation rates.
 </li>
 <li>
 
 Content Creation:
 
 Help draft internal newsletters, Slack/Teams announcements, and posters that promote D&amp;I themes and awareness dates.
 </li>
 <li>
 
 ERG Assistance:
 
 Attend Employee Resource Group (ERG) meetings to take notes, track their budgets, and help them organize their monthly activities.
 </li>
 <li>
 
 Audit Support:
 
 Help the senior team review job descriptions and internal communications for inclusive language.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 
 
 
 <ul>
 <li>
 2&ndash;4 years of experience in
 
 D&amp;I, HR, Communications, or Social Sciences.
 
 </li>
 <li>
 Proficiency in Microsoft Office Suite.
 </li>
 <li>
 
 Fluency in English is a must.
 
 </li>
 </ul>
 
 
</div>

Junior Diversity and Inclusion Specialist

<div>
 
 We are looking for a dedicated training specialist to join our team at TP. You will be crucial in identifying training needs, designing curriculum and delivering engaging training sessions to enhance employee skills and performance. The ideal candidate is a dynamic, experienced professional passionate about employee development and training. You also have a proven track record in designing and delivering effective training programs.
 
 
 
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 Objectives of the role:
 
 
 
 
 
 
 
 <ul>
 <li>
 Assessing training needs and developing comprehensive training plans to address skill gaps and support organizational goals.
 </li>
 <li>
 Designing, developing and delivering training programs using various instructional techniques and formats, including classroom training, e-learning and workshops.
 </li>
 <li>
 Collaborating with subject matter experts, trainers and stakeholders to ensure training content is accurate, relevant and engaging.
 </li>
 <li>
 Evaluating training effectiveness through assessments, surveys and feedback to measure learning outcomes and make continuous improvements.
 </li>
 <li>
 Providing coaching and support to trainers, facilitators and participants to ensure successful implementation of training programs.
 </li>
 <li>
 Managing training logistics, including scheduling, facilities, materials and resources.
 </li>
 </ul>
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Conduct needs assessments and skills gap analyses to identify training priorities and opportunities in the firm.
 </li>
 <li>
 Develop training materials, presentations and resources to support learning objectives and outcomes.
 </li>
 <li>
 Facilitate training sessions and workshops, ensuring participants a positive and interactive learning experience.
 </li>
 <li>
 Monitor and evaluate training delivery and effectiveness, making adjustments to improve outcomes.
 </li>
 <li>
 Provide one-on-one coaching and support to employees to reinforce learning and development.
 </li>
 <li>
 Collaborate with HR and department managers to align training initiatives with organizational goals and objectives.
 </li>
 <li>
 Track and report on training metrics and KPIs to measure the impact and ROI of training programs.
 </li>
 <li>
 Stay updated on industry trends, best practices and emerging technologies in training and development.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Education, Training, Human Resources or a related field.
 </li>
 <li>
 1+ years of experience as a training specialist or a similar role in corporate training and development.
 </li>
 </ul>
 
 
 
 
 
 
 
 Required Skills
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Strong knowledge of instructional design principles, adult learning theory and training methodologies.
 </li>
 <li>
 Knowledge of instructional design software and multimedia tools for content creation.
 </li>
 <li>
 Familiarity with competency-based training and performance management.
 </li>
 <li>
 Excellent presentation and facilitation skills, with the ability to engage and motivate learners.
 </li>
 <li>
 Strong communication and interpersonal skills, with the ability to work effectively and establish credibility with diverse groups of people.
 </li>
 <li>
 Strong organizational and project management skills.
 </li>
 </ul>
 
 
</div>

Training Specialist

Nawy

<div>
 The Logistics Supervisor at Nawy Real Estate is responsible for overseeing and coordinating the daily logistics activities to ensure efficient and timely delivery of goods.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Supervise the logistics team and coordinate warehouse and transportation activities
 </li>
 <li>
 Ensure the accurate and timely processing of shipping and receiving operations
 </li>
 <li>
 Coordinate and schedule deliveries to meet project timelines and customer requirements
 </li>
 <li>
 Monitor inventory levels and work with warehouse staff to maintain stock accuracy
 </li>
 <li>
 Communicate with suppliers, vendors, and transportation providers to resolve any logistics issues
 </li>
 <li>
 Ensure compliance with safety regulations and company policies
 </li>
 <li>
 Prepare and maintain logistics documentation and reports for management review
 </li>
 <li>
 Support continuous improvement initiatives to optimize logistics and warehouse operations
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree in logistics, supply chain management, or related field preferred
 </li>
 <li>
 Proven experience as a logistics supervisor or in a similar role, preferably in real estate or construction
 </li>
 <li>
 Good knowledge of logistics and warehouse management systems
 </li>
 <li>
 Strong organizational and leadership skills
 </li>
 <li>
 Excellent communication and interpersonal abilities
 </li>
 <li>
 Ability to work under pressure and meet tight deadlines
 </li>
 <li>
 Proficiency in Microsoft Office applications
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Bachelor degree in any field
 </li>
 <li>
 1-3 years of experience in any relatable field
 </li>
 <li>
 Exceptional organizational skills, a keen eye for detail, and the ability to spot errors with accuracy and efficiency
 </li>
 <li>
 Good communication skills and the ability to collaborate with team members
 </li>
 <li>
 Solid time management skills and the ability to prioritize tasks
 </li>
 </ul>
</div>

Logistics Supervisor

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