sales support / customer service representative

it support intern

sales support / customer service representative Jobs in Kharian

sales support customer service representative

Otif Solutions

Send your CV at following email: iziservices.official@gmail.comCompany Overview:IZI Services Pvt Ltd is a registered call center operating as a backup office for an Italian-based company. We operate 9 hours per day, 6 days a week, with one weekly day off.This is a rotational job, and shifts may change based on operational needs and workflow requirements.Salary &amp; Benefits:<ul><li>Salary Range: PKR 50,000 &ndash; 75,000 + Commission</li><li>Leaves: 24 annual leaves (yearly quota)</li><li>One weekly day off</li><li>Performance-based growth opportunities</li></ul>Working Hours:<ul><li>Morning Shift: 1:00 PM &ndash; 10:00 PM</li><li>Night Shift: 10:00 PM &ndash; 7:00 AM</li><li>Shifts are rotational and may change based on company requirements</li></ul>Positions Available:<ul><li>Sales Support</li><li>Customer Service Representative</li></ul>Qualifications &amp; Requirements:<ul><li>Minimum Bachelor&rsquo;s Degree (BBA / Marketing preferred)</li><li>1+ year experience preferred</li><li>Good communication skills</li><li>Strong interpersonal abilities</li><li>Ability to handle customers professionally</li><li>Ability to work in a fast-paced environment</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs75,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Relative work: 1 year (Required)</li></ul>Work Location: In person

Sales Support / Customer Service Representative

ACE Money Transfer

About UsACE Money Transfer is a trusted leader in global remittance services, enabling secure, fast, and affordable money transfers to over 100 countries worldwide. With a strong focus on transparency, regulatory compliance, and customer satisfaction, ACE serves millions of customers who rely on its platform for safe cross-border payments every day.Job SummaryThe Team Lead &ndash; Operations is responsible for leading daily operational activities, ensuring process efficiency, and maintaining compliance with company standards. The role demands expertise in workflow management, stakeholder coordination, and continuous process improvement. The candidate must also demonstrate strong analytical skills and the ability to drive process transformation initiatives that enhance operational efficiency.Key Responsibilities: Team Leadership &amp; Supervision:<ul><li>Lead and supervise the day-to-day operations of the team, ensuring alignment with company goals and KPIs.</li><li>Provide guidance, mentorship, and training to team members to optimize their performance and productivity.</li><li>Monitor and support the team's work, ensuring that tasks are completed on time and meet quality standards.</li></ul>Workflow Management &amp; Coordination:<ul><li>Manage and assign operational tasks effectively to team members to ensure smooth and efficient workflow.</li><li>Act as the point of contact for team members, resolving queries and issues on time.</li><li>Collaborate with other departments (e.g., Customer Experience, IT, and Technical Teams) to ensure smooth operations and quick issue resolution.</li></ul>Process Optimization &amp; Continuous Improvement:<ul><li>Identify inefficiencies or gaps in current operational processes and provide solutions to streamline workflows.</li><li>Implement best practices and innovative approaches to enhance the overall team performance and efficiency.</li><li>Work closely with the Assistant Manager to implement new strategies, tools, and technologies to improve operations.</li></ul>KPI Monitoring &amp; Reporting:<ul><li>Oversee the tracking and analysis of team KPIs (e.g., payment processing accuracy, SLA adherence, issue resolution times).</li><li>Regularly report team performance to the Assistant Manager, identifying areas for improvement and providing suggestions for action.</li><li>Ensure the team consistently meets or exceeds performance targets and service level agreements (SLAs).</li></ul>Quality Control &amp; Compliance:<ul><li>Monitor and ensure that all team activities comply with internal standards and external regulations.</li><li>Conduct regular audits of operational processes to ensure the accuracy, compliance, and quality of work.</li><li>Oversee the resolution of any payment discrepancies, cancellations, or issues to ensure customer satisfaction.</li></ul>Problem-Solving &amp; Incident Management:<ul><li>​​​​​​​Act as the primary escalation point for resolving any operational challenges or issues that arise.</li><li>Work with cross-functional teams to address and resolve system bugs, payment failures, or service interruptions promptly.</li><li>Track, manage, and follow up on open tickets and incidents, ensuring timely resolution.</li></ul>Collaboration &amp; Stakeholder Management:<ul><li>Maintain and strengthen relationships with external partners, including Banks, Payment Service Providers (PSPs), and vendors, to ensure optimal operational performance.</li><li>Collaborate with other departments (e.g., IT, CX, Finance) to address cross-departmental challenges and improve the customer experience.</li></ul>Reporting &amp; Documentation:<ul><li>Prepare and present regular reports on team performance, operational efficiency, and areas for improvement.</li><li>Document key operational procedures, best practices, and any issues faced to ensure consistency in team operations.</li></ul>Other Duties as Assigned:<ul><li>​​​​​​​Take on additional tasks as needed by the Department Manager or department leadership to support the smooth running of the operations unit.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in business administration, Operations Management, or related field.</li><li>​​​​​​​Proven experience in a leadership role within financial services or payments operations</li><li>​​​​​​​Strong understanding of payment systems, SLAs, and KPI tracking.</li><li>​​​​​​​​​​​​​​Demonstrated capability in process optimization and data-driven decision making.</li><li>​​​​​​​Excellent leadership, analytical, and problem-solving skills.</li><li>Proficiency in Microsoft Office Suite and data reporting tools.</li></ul>ACE Money Transfer Profile: https://acemoneytransfer.com/company-profileWork Location: In person

Team Lead – Operations

About Us:ACE Money Transfer is a UK-based multinational company headquartered in Manchester, United Kingdom. ACE Money Transfer provides online remittance services to individuals in 28 countries across UK, Europe, Canada, and Australia, enabling them to send money across borders in over 100 countries.We are looking for a motivated and detail-oriented IT Support Intern to join our IT team. The ideal candidate will assist in delivering technical support, troubleshooting hardware and software issues, and logging incidents through the IT Helpdesk system to ensure smooth day-to-day operations. This role offers an excellent opportunity to gain hands-on experience in a professional IT environment and to develop strong technical and problem-solving skills.Key Responsibilities:<ul><li>Provide first-level technical support to end-users through in-person assistance, email, and remote support tools.</li><li>Diagnose, troubleshoot, and resolve hardware, software, and network-related issues.</li><li>Assist in the setup, configuration, and maintenance of desktops, laptops, printers, and other IT peripherals.</li><li>Support user account management, including password resets and access requests, using Active Directory or similar systems.</li><li>Install, configure, and update software applications in accordance with company policies.</li><li>Log, track, and update incidents and service requests on the company Helpdesk portal.</li><li>Ensure compliance with IT policies, procedures, and information security standards.</li></ul>Required Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>Basic knowledge of Windows and macOS operating systems and IT support/helpdesk processes.</li><li>Familiarity with networking fundamentals, including LAN, IP addressing, routers, and switches.</li><li>Understanding of Microsoft applications.</li><li>Strong problem-solving, analytical, and communication skills.</li><li>Ability to work collaboratively in a fast-paced environment.</li><li>Eagerness to learn new technologies and take initiative in resolving technical challenges.</li></ul>ACE Money Transfer Profile: https://acemoneytransfer.com/company-profileWork Location: In person

IT Support Intern

About Us:ACE Money Transfer is a UK-based multinational company headquartered in Manchester, United Kingdom. ACE Money Transfer provides online remittance services to individuals in 28 countries across UK, Europe, Canada, and Australia, enabling them to send money across borders in over 100 countries.Role Overview: The Accounts Officer will play a key role in managing counterparty reconciliations, financial data analysis, bookkeeping, and intercompany transactions for the organization. This role ensures timely and accurate reporting, third-party communications, internal escalations, and inter-system reconciliations to maintain financial integrity and compliance. The Accounts Officer will be responsible for collaborating with internal teams and external stakeholders to ensure that all financial transactions, adjustments, and reconciliations are properly documented and aligned with company policies.Key Responsibilities:<ul><li>Perform detailed reconciliations of counterparty accounts, ensuring all transactions match recorded data.</li><li>Investigate and resolve discrepancies in counterparty balances through internal escalations and third-party communication.</li><li>Conduct intercompany and inter-system reconciliations, ensuring financial consistency across multiple platforms.</li><li>Track and analyze pricing changes from service providers, ensuring financial adjustments are reflected accurately.</li><li>Gather, validate, and provide financial data for reporting requirements.</li><li>Maintain and ensure data accuracy for financial reporting and forecasting.</li><li>Maintain accurate bookkeeping records, ensuring proper classification of transactions.</li><li>Post revaluation entries for currency adjustments and service provider charges.</li><li>Process financial adjustments and corrections to reflect accurate balances in company ledgers.</li><li>Communicate with external service providers, financial institutions, and counterparties to resolve financial discrepancies.</li><li>Escalate unresolved reconciliation issues internally, working closely with senior finance team members.</li><li>Ensure timely follow-ups on pending reconciliations and unresolved third-party queries.</li><li>Ensure all financial transactions comply with company policies and regulatory standards.</li><li>Assist in monitoring accounts for potential discrepancies, fraud, or policy breaches.</li><li>Support the implementation of financial controls to strengthen reconciliation and reporting accuracy.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in accounting, Finance, Commerce, or a related field (professional qualifications such as ACCA / CA / CIMA part-qualified preferred).</li><li>1&ndash;3 years of relevant experience in accounts, reconciliations, bookkeeping, or finance operations.</li><li>Strong knowledge of accounting principles, counterparty/intercompany reconciliations, and multi-currency &amp; FX revaluations.</li><li>Proficiency in Microsoft Excel and experience working with accounting or ERP systems.</li><li>Good analytical, communication, and coordination skills, with an understanding of financial controls and compliance requirements.</li></ul>Work Location: In person

Accounts Officer

Chief Technology Officer (CTO) &ndash; ACE Money TransferAbout Ace Money TransferACE Money Transfer is a leading fintech company specializing in cross-border payments for customers across Europe, Canada, the UK, and Australia. We are committed to delivering secure, scalable, and customer-centric digital financial services while driving innovation in AI/ML, intelligent automation, and compliance-driven technology platforms.Job SummaryThe Chief Technology Officer (CTO) will provide strategic and technical leadership across Ace Money Transfer&rsquo;s global technology organization, driving the development of cross-border payment platforms, AI/ML initiatives, mobile applications, and regulatory compliance. This senior role requires a strong record of accomplishment in applied AI/ML leadership, scalable systems engineering, and secure financial technologies. The CTO will also champion DevSecOps practices, embedding security into every stage of the software delivery lifecycle, while ensuring resilient cloud-native infrastructures. Accountable for both the operational and financial performance of technology functions, the CTO will translate the company&rsquo;s vision into executable strategies that deliver innovative, secure, and customer-centric solutions across multiple markets.Key Responsibilities<ul><li>Define and execute the technology roadmap aligned with Ace Money Transfer&rsquo;s business and innovation goals.</li></ul><ul><li>Provide technical and strategic leadership across AI/ML programs focused on intelligent document processing, OCR, and LLM-based solutions.</li></ul><ul><li>Translate vision into actionable AI/ML strategies, aligning technology innovation with business outcomes.</li></ul><ul><li>Drive cross-border payments platform scalability, including UPI architecture, APIs, and cloud-native microservices.</li></ul><ul><li>Oversee high-level technical designs and architectures for scalable and performant payment and AI platforms.</li></ul><ul><li>Implement AI/ML for fraud detection, risk scoring, and intelligent automation.</li></ul><ul><li>Oversee regulatory compliance with GDPR, PCI-DSS, DORA, Central Bank of Ireland, FCA, and ISO-27001 regulations.</li></ul><ul><li>Champion penetration testing, cybersecurity frameworks, and resilience best practices.</li><li>Design and execute Disaster Recovery (DR) and Business Continuity Plans (BCP) to safeguard mission-critical operations.</li></ul><ul><li>Lead and mentor cross-functional teams of data scientists, ML engineers, and software developers.</li></ul><ul><li>Foster collaboration with compliance, product, and business stakeholders to deliver secure, user-first financial products.</li></ul>Qualifications &amp; Experience<ul><li>10+ years of senior technology leadership in fintech, banking, or regulated financial services.</li></ul><ul><li>Strong expertise in cross-border payments, UPI platform architecture, and remittance ecosystems.</li></ul><ul><li>Proven track record in AI/ML leadership, especially in OCR, document AI, and LLM-based solutions.</li></ul><ul><li>Expertise with .NET Core, Angular, cross-platform mobile development (iOS/Android), Python, and PHP.</li></ul><ul><li>Expertise in databases (MySQL, MS SQL, PostgreSQL, DynamoDB) and data warehousing solutions for analytics and compliance reporting.</li></ul><ul><li>Strong knowledge of cloud technologies (AWS, Azure, GCP), including containers, Kubernetes, and Docker.</li></ul><ul><li>Deep experience in cybersecurity, DevSecOps, penetration testing, and IT resilience frameworks.</li></ul><ul><li>Experience implementing CI/CD pipelines, DevOps automation, and microservices-based architectures.</li></ul><ul><li>Certifications: TOGAF, PMP, GDPR Certification.</li></ul><ul><li>Strong leadership, communication, and stakeholder collaboration skills.</li></ul>ACE Money Transfer : Company Profile - ACE Money TransferWork Location: In person

Chief Technology Officer

Company OverviewACE Money Transfer is seeking a creative and driven Employer Branding Officer to strengthen our position as an employer of choice. This role focuses on building a compelling employer brand that resonates with current and prospective talent. You will work closely with HR, Marketing, and key internal stakeholders to design and deliver impactful employer branding initiatives that support talent acquisition and retention goals.Key Responsibilities<ul><li>Design, implement, and manage employer branding initiatives that align with ACE Money Transfer&rsquo;s mission, culture, and long-term business strategy.</li><li>Develop high-quality, engaging employer brand content for digital platforms including social media, career pages, job portals, and recruitment campaigns.</li><li>Enhance the candidate journey by ensuring consistent, authentic, and engaging employer messaging across all recruitment touchpoints.</li><li>Maintain and grow ACE Money Transfer&rsquo;s presence on employer branding platforms, social networks, and professional communities.</li><li>Partner with employees and leadership to promote internal storytelling and encourage employee advocacy programs.</li><li>Build and maintain relationships with universities, professional bodies, and industry partners to strengthen talent pipelines and employer visibility.</li><li>Organize and support employer branding activities such as career fairs, campus drives, open houses, and internal engagement initiatives.</li><li>Monitor employer brand performance through analytics, feedback, and market insights to continuously improve branding efforts.</li><li>Prepare reports, dashboards, and recommendations for management based on employer branding KPIs and campaign outcomes.</li></ul>Key Skills &amp; Competencies<ul><li>Strong understanding of employer branding, talent marketing, and recruitment trends.</li><li>Excellent written and verbal communication skills.</li><li>Creative mindset with the ability to translate company culture into compelling narratives.</li><li>Experience managing social media platforms and digital content for employer branding.</li><li>Strong collaboration and stakeholder management skills.</li><li>Analytical approach with the ability to interpret data and measure impact.</li></ul>ACE Money Transfer Profile: https://acemoneytransfer.com/company-profileWork Location: In person

Employer Branding Officer

teletaleem

Job description:Teletaleem is looking for candidates for the position of Cluster Coordinator- Khairan, Gujrat.Education: Bachelors/ Master degreeExperience: 3-4 years of relevant experience in educational projects, including school monitoring, and teacher training.Location: Khairan, GujratOversee and support the operations of schools within the cluster.<ul><li>Regularly visit schools within the cluster to assess program implementation.</li><li>Area and school monitoring</li><li>Hiring of Staff</li><li>Data Collection</li></ul>Interested candidates can share their CVs at careers@teletaleem.comPlease mention the position name , Tehsil and district in subject lineJob Type: Full-timeWork Location: In personJob Type: ContractContract length: 03 monthsWork Location: In personJob Type: Full-timeWork Location: In person

Cluster Coordinator

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