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senior business analyst crm

Datamatics Global Services Ltd

<div><h1 class="jobSectionHeader">Job Description &ndash; CRM Business Analyst</h1> 
Location: Pakistan (Remote) 
Job Type: Full-Time 
Experience: 6+ Years of Experience.<h2 class="jobSectionHeader"> 
Role Title: CRM Business Analyst</h2><h2 class="jobSectionHeader">
Role Purpose:</h2>
The CRM Business Analyst will serve as the key liaison between Business Units and IT, responsible for analyzing, articulating, and documenting all CRM-related business requirements. The role involves understanding current processes, proposing improvements, and ensuring optimal utilization of CRM systems in collaboration with IT, Enterprise Architecture (EA), and relevant stakeholders.
The CRM BA will support digital transformation initiatives by converting business needs into clear, structured requirements such as Business Requirement Documents (BRD), User Stories, Process Flows, and Wireframes.<h2 class="jobSectionHeader"> 
Key Responsibilities:</h2><h3 class="jobSectionHeader">
Core Responsibilities:</h3><ul><li>
Analyze submitted business requirements and develop an initial understanding of needs, identifying clarifications and preparing queries.</li><li>
Coordinate requirement-gathering sessions with IT Project Managers and business stakeholders to understand current and proposed CRM processes.</li><li>
Conduct detailed elicitation sessions with relevant stakeholders to capture all necessary information for CRM enhancements or change requests.</li><li>
Evaluate existing business processes, identify gaps, and propose improved &ldquo;To-Be&rdquo; processes, including workflows and wireframes where applicable.</li><li>
Prepare detailed documentation such as BRD, DOU, and User Stories with acceptance criteria, ensuring internal IT review before circulating to business units.</li><li>
Update requirement documents based on feedback from IT and Business, ensuring complete alignment before final approval.</li><li>
Support the IT Project Manager during System Integration Testing (SIT) and System Acceptance Testing (SAT), and assist business teams during UAT.</li><li>
Perform impact assessments for proposed changes and prepare assessment reports when required.</li><li>
Assist team members on cross-functional projects as directed by the Line Manager.</li><li>
Maintain and update personal task lists on a daily basis, ensuring visibility and progress tracking.</li></ul><h2 class="jobSectionHeader"> 
Qualifications &amp; Experience:</h2><ul><li>
Education: Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>
Experience: 7&ndash;8 years of proven experience as a Business Analyst, preferably in CRM or IT-focused roles.</li><li>
Certifications (Preferred):<ul><li>
IIBA-CCBA</li><li>
IIBA-CBAP</li><li>
PMI-PBA</li></ul></li><li>
Skills:<ul><li>
Strong analytical and problem-solving skills</li><li>
Excellent documentation and requirement-gathering skills</li><li>
Ability to communicate effectively in English (written &amp; spoken)</li></ul></li></ul><h2 class="jobSectionHeader"> 
Preferred Background:</h2><ul><li>
Prior experience working in IT or CRM-driven environments</li><li>
Strong understanding of CRM systems, business workflows, and process re-engineering</li><li>
Ability to work collaboratively across technical and business teams</li></ul>
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Senior Business Analyst - CRM

Datamatics Technologies

<div>
 
 
 Job Description &ndash; CRM Business Analyst
 
 
 
 
 
 
 Location:
 
 &nbsp;Pakistan (Remote)
 
 
 
 
 Job Type:
 
 Full-Time&nbsp;
 
 
 Experience:
 
 6+ Years of Experience.
 
 
 
 
 
 Role Title:
 
 CRM Business Analyst
 
 Role Purpose:
 
 
 The CRM Business Analyst will serve as the key liaison between Business Units and IT, responsible for analyzing, articulating, and documenting all CRM-related business requirements. The role involves understanding current processes, proposing improvements, and ensuring optimal utilization of CRM systems in collaboration with IT, Enterprise Architecture (EA), and relevant stakeholders.
 
 
 The CRM BA will support digital transformation initiatives by converting business needs into clear, structured requirements such as Business Requirement Documents (BRD), User Stories, Process Flows, and Wireframes.
 
 
 
 Key Responsibilities:
 
 
 Core Responsibilities:
 
 <ol>
 <li>
 
 Analyze submitted business requirements and develop an initial understanding of needs, identifying clarifications and preparing queries.
 
 </li>
 <li>
 
 Coordinate requirement-gathering sessions with IT Project Managers and business stakeholders to understand current and proposed CRM processes.
 
 </li>
 <li>
 
 Conduct detailed elicitation sessions with relevant stakeholders to capture all necessary information for CRM enhancements or change requests.
 
 </li>
 <li>
 
 Evaluate existing business processes, identify gaps, and propose improved &ldquo;To-Be&rdquo; processes, including workflows and wireframes where applicable.
 
 </li>
 <li>
 
 Prepare detailed documentation such as BRD, DOU, and User Stories with acceptance criteria, ensuring internal IT review before circulating to business units.
 
 </li>
 <li>
 
 Update requirement documents based on feedback from IT and Business, ensuring complete alignment before final approval.
 
 </li>
 <li>
 
 Support the IT Project Manager during System Integration Testing (SIT) and System Acceptance Testing (SAT), and assist business teams during UAT.
 
 </li>
 <li>
 
 Perform impact assessments for proposed changes and prepare assessment reports when required.
 
 </li>
 <li>
 
 Assist team members on cross-functional projects as directed by the Line Manager.
 
 </li>
 <li>
 
 Maintain and update personal task lists on a daily basis, ensuring visibility and progress tracking.
 
 
 </li>
 </ol>
 
 Qualifications &amp; Experience:
 
 <ul>
 <li>
 
 
 Education:
 
 Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.
 
 </li>
 <li>
 
 
 Experience:
 
 7&ndash;8 years of proven experience as a Business Analyst, preferably in CRM or IT-focused roles.
 
 </li>
 <li>
 
 
 Certifications (Preferred):
 
 
 <ul>
 <li>
 
 IIBA-CCBA
 
 </li>
 <li>
 
 IIBA-CBAP
 
 </li>
 <li>
 
 PMI-PBA
 
 </li>
 </ul>
 </li>
 <li>
 
 
 Skills:
 
 
 <ul>
 <li>
 
 Strong analytical and problem-solving skills
 
 </li>
 <li>
 
 Excellent documentation and requirement-gathering skills
 
 </li>
 <li>
 
 Ability to communicate effectively in English (written &amp; spoken)
 
 
 </li>
 </ul>
 </li>
 </ul>
 
 Preferred Background:
 
 <ul>
 <li>
 
 Prior experience working in IT or CRM-driven environments
 
 </li>
 <li>
 
 Strong understanding of CRM systems, business workflows, and process re-engineering
 
 </li>
 <li>
 
 Ability to work collaboratively across technical and business teams
 
 </li>
 </ul>
</div>

Gatronova

<div>
 
 
 Job Description:
 
 
 
 Gatronova is looking for a proactive and analytical
 
 Business Analyst
 
 to work closely with the Director in supporting strategic planning, business performance analysis, and cross-functional decision-making. The ideal candidate will have excellent command over Excel, strong communication skills, and a keen business sense. This position offers a great opportunity to work directly alongside senior leadership and make a real impact.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Assist the Director in creating business reports, presentations, and strategic insights.
 </li>
 <li>
 Analyze data sets to identify trends, variances, and areas for improvement.
 </li>
 <li>
 Build and maintain financial and business models using Microsoft Excel.
 </li>
 <li>
 Coordinate with manufacturing plants to gather business data and prepare performance reviews.
 </li>
 <li>
 Prepare executive summaries and recommendations based on business findings.
 </li>
 <li>
 Deliver clear and concise reports to senior management.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications &amp; Skills:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Finance, Economics, or a related field.
 </li>
 <li>
 
 ACCA with at least 3 years post qualification experience.
 
 </li>
 <li>
 Strong command of Microsoft Excel
 </li>
 <li>
 Excellent analytical, communication, and presentation skills.
 </li>
 <li>
 Strong stakeholder management
 </li>
 <li>
 Strong organizational skills and attention to detail.
 </li>
 <li>
 Ability to manage time effectively and work independently.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications:
 
 
 <ul>
 <li>
 3 years of experience in business/financial analysis or similar role.
 </li>
 </ul>
 
 
 
 
 
 
 Gatronova is an equal opportunity employer and welcomes candidates from all backgrounds. Only shortlisted candidates will be contacted
 
 
 
 
 
</div>

Business Analyst

Gulf Star Travel & Tourism

Job DescriptionWe are hiring a Sales Team Leader with strong leadership skills and hands-on experience in CRM software. The ideal candidate will manage the sales team, improve performance, and ensure high-quality client service.Key Responsibilities<ul><li>Lead and motivate the sales team to achieve monthly targets.</li><li>Conduct daily meetings, performance reviews, and training sessions.</li><li>Develop and execute effective sales strategies.</li><li>Assign leads, monitor follow-ups, and improve conversion rates.</li><li>Use CRM for lead tracking, reporting, and team performance monitoring.</li><li>Handle major client meetings, escalations, and deal closures.</li><li>Prepare weekly/monthly sales reports for senior management.</li><li>Ensure compliance with company SOPs and maintain workplace discipline.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Marketing, Business, or related field (MBA preferred).</li><li>Minimum 5 years of experience in sales team management (service industry preferred).</li><li>Strong command of CRM software (Mandatory).</li><li>Excellent communication and negotiation skills.</li><li>Strong leadership abilities and analytical mindset.</li></ul>Personal Attributes<ul><li>Target-driven and self-motivated</li><li>Strong decision-making and problem-solving skills</li><li>Professional, disciplined, and confident</li><li>Able to work under pressure</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs90,000.00 per monthWork Location: In person

Sales Team Leader (Male Only)

Sowaan ERP

Job Summary:We are seeking a senior Dynamics 365 Expert who will create and lead our Microsoft ERP/CRM practice. The ideal candidate will have deep experience in D365 Finance &amp; Operations, Business Central, or Customer Engagement, and the ability to build and manage a strong D365 team.Key Responsibilities:<ul><li>Build, lead, and mentor Dynamics 365 ERP/CRM teams.</li><li>Oversee D365 implementations, customizations, integrations, and support.</li><li>Define Microsoft practice strategy, delivery processes, and standards.</li><li>Provide expert guidance on D365 module design, architecture, and best practices.</li><li>Engage in pre-sales, solution demos, and proposal development.</li><li>Manage client relationships, project budgets, and resource assignment.</li><li>Develop consultants through structured skill-building and certification plans.</li><li>Ensure high-quality delivery across D365 F&amp;O, BC, CE, and Power Platform.</li></ul>Required Skills &amp; Experience:<ul><li>10+ years in Microsoft Dynamics ERP/CRM.</li><li>Deep expertise in D365 F&amp;O or Business Central.</li><li>Strong knowledge of Power Platform (PowerApps, Power Automate, BI).</li><li>Experience forming and leading a D365 practice or team.</li><li>Excellent leadership, communication, and solution design skills.</li></ul>Preferred Certifications:<ul><li>Dynamics 365 Functional Consultant Expert</li><li>D365 Solution Architect Expert</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Have you worked with Dynamics 365 Finance &amp; Operations or Business Central?</li><li>Have you led or managed Dynamics 365 consulting or support teams?</li><li>Have you delivered at least one complete D365 implementation?</li><li>Do you have hands-on experience with Power Platform (PowerApps, Power Automate, or BI)?</li><li>Have you previously built or managed a D365 practice or department?</li><li>Are you experienced in D365 integrations, configurations, and solution design?</li><li>Are you willing to work onsite in a leadership capacity?</li><li>Have you worked directly with clients for pre-sales, demos, or solutioning?</li><li>Do you have experience creating delivery standards or methodologies for D365 projects?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Microsoft Dynamics (ERP or CRM): 8 years (Required)</li></ul>Work Location: In person

Microsoft Dynamics 365 Expert

Flatgigs

<div>
 At AHOY, we are looking for a passionate and experienced **Senior Business Analyst** to join our growing team. In this pivotal role, you will leverage your analytical skills to contribute to strategic initiatives, drive business improvements, and foster collaboration across multiple departments. Your insights and expertise will play a critical role in aligning our projects with organizational goals and enhancing our operational efficiency.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Lead and facilitate workshops with stakeholders to gather detailed business requirements and identify opportunities for process improvement
 </li>
 <li>
 Define and document business processes, workflows, and system requirements, ensuring they align with business objectives
 </li>
 <li>
 Analyze complex data sets to inform decision-making and validate that solutions meet business needs
 </li>
 <li>
 Develop use cases, user stories, and functional specifications for technical teams to implement
 </li>
 <li>
 Collaborate with cross-functional teams, including product development, UX/UI design, and project management, to ensure successful project execution
 </li>
 <li>
 Conduct market research and competitive analysis to support strategic planning and product development
 </li>
 <li>
 Provide ongoing support and guidance to junior analysts and team members, fostering a collaborative and knowledge-sharing environment
 </li>
 <li>
 Monitor project progress, evaluate outcomes, and recommend enhancements as necessary
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Who Should Apply?
 
 
 
 We're seeking candidates who are not only detail-oriented but also possess a strategic mindset to drive the company forward. Ideal candidates will have:
 
 
 <ul>
 <li>
 5+ years of experience as a Business Analyst, preferably in a technology-oriented environment
 </li>
 <li>
 Strong knowledge of business analysis methodologies, tools, and best practices
 </li>
 <li>
 Proven ability to manage multiple projects simultaneously and work in a fast-paced setting
 </li>
 <li>
 Exceptional problem-solving skills with a data-driven approach to decision-making
 </li>
 <li>
 Excellent written and verbal communication skills, with the ability to convey complex information clearly
 </li>
 <li>
 Experience working with Agile methodologies and familiarity with project management tools (e.g., JIRA, Confluence)
 </li>
 <li>
 A bachelor's degree in Business Administration, Information Technology, or a related field is preferred
 </li>
 <li>
 Relevant certifications such as CBAP or PMI-PBA are a plus
 
 
 </li>
 </ul>
 
 Why AHOY?
 
 
 
 Become part of a vibrant and innovative environment where your contributions will be valued. At AHOY, we prioritize professional development, collaboration, and creative thinking. Join us in pursuing excellence and delivering impactful solutions!
</div>

Senior Business Analyst

Metal

<div>About Metal
Metal is an AI-powered operating system for founders raising venture rounds. Our platform brings intelligence and efficiency to the core workflows involved in venture rounds &mdash; finding the right investors, mapping relationship intelligence to land introductions, and getting context-rich guidance on key questions around round strategy and collateral.
About the Role
We&rsquo;re looking for a Sales Ops Analyst to bring intelligence and precision to our end-to-end sales process. The right candidate will dive deep into understanding prospective customers and bringing data-driven intelligence into our Company-wide CRM. The role will work closely with the analytics team while maintaining a clear focus on revenue-generating activities.
You&rsquo;ll work closely with leadership and cross-functional teams to turn data into actionable strategies and measurable results.
What You&rsquo;ll Do<ul><li>
Drive insights across the sales process, including user engagement, retention, funnel performance, and feature adoption.</li><li>
Own the health, precision and automations within the CRM, ensuring that the right flows are mapped to the various points within the sales journey.</li><li>
Build scalable tracking and reporting frameworks and dashboards for internal and external stakeholders.</li><li>
Partner with product, growth, and leadership teams to identify opportunities for experimentation and optimization.</li><li>
Translate complex data into clear, actionable recommendations that guide strategic decision-making.</li></ul>
What We&rsquo;re Looking For
Non negotiable qualities<ul><li>
Analytical rigor: Ability to dig deep into data and uncover actionable insights.</li><li>
Highly autonomous: Thrives in ambiguity and can independently deliver outcomes.</li><li>
Strong communication skills: Can distill complex findings into clear narratives for technical and non-technical audiences.</li><li>
Growth mindset: Curious, resourceful, and eager to take ownership of new challenges.</li></ul>
Minimum Qualifications<ul><li>
2-4 years of experience in business analysis, product analytics, growth analytics, or a related analytical field.</li><li>
Strong skills in SQL and data visualization tools (e.g., Tableau, Looker, or similar)</li><li>
Advanced proficiency in Excel/Google Sheets.</li><li>
Experience working with SaaS products or in fast-paced, early-stage environments.</li><li>
Track record of influencing decisions through data-driven insights.</li></ul>
Why Join Metal?
You&rsquo;ll be part of building Metal&rsquo;s sales org from the ground up, with clear paths for growth as we scale. This is an opportunity to work directly with founders, focusing on sales optimization processes with some of the most ambitious startups. You'll have the opportunity to shape the blueprint of how elite sales is done from Pakistan to global markets.</div>

Sales Operations Analyst

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1376 senior business analyst crm jobs IN Karachi

Senior Business Analyst - CRM

Senior Business Analyst - CRM

Business Analyst

Sales Team Leader (Male Only)

Microsoft Dynamics 365 Expert

Senior Business Analyst

Sales Operations Analyst