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customer service representative Jobs in Qatar

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senior customer service agent

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Senior Customer Service Agent
</div></div><div><div>Ref #
</div><div>250000MW
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Customer Service
</div></div><div><div><ul><li>Closing date: 29-Nov-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About the role:</b></p><p>
Join our award-winning team at HIA and deliver world-class service every day!</p><p>
Offers passengers the highest level of service, ensuring a seamless and convenient world-class experience at <b>Hamad International Airport</b>. This role is designed for outgoing and detail-oriented individuals who are passionate about service delivery and committed to creating positive customer interactions.</p><p><b>
Key responsibilities</b></p><ul><li><p>
Assist the Customer Service Supervisor by providing the necessary data to fill the shift report.</p></li><li><p>
Prevent and report misuse of company assets or customer properties through the correct process, in order to re-locate lost items.</p></li><li><p>
Support the development of procedures for the Senior Customer Service Agent including manuals and policies.</p></li><li><p>
Provide customers with accurate and helpful information including but not limited to flight timings, transport, food and beverages, airlines, lounges, hotel and other facilities provided at Hamad International Airport.</p></li><li><p>
Conduct survey for the customer service improvement team to understand customer satisfaction pro-actively identify customer needs and positively influence their perception of Hamad International Airport to improve customer satisfaction survey.</p></li><li><p>
Prepare, coordinate and monitor the weekly Lost Property disposal and with governmental agencies.</p></li><li><p>
Check the overall standard quality (including assets serviceability and cleanliness) of the PTC (Passenger Terminal Complex) to ensure KPI (Key Performance Index) and SLA (Standard Lewi Agreement) are met by services provider.</p></li><li><p>
Prepare the report for Departures, Arrivals and Transfer queue Management for the supervisor.</p></li><li><p>
Prepare the report for the meals provided to passengers affected by a disruption of the airport operation.</p></li></ul>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About you:</b></p><ul><li><p><b>
Education</b>: Bachelor&rsquo;s Degree or equivalent with minimum one year of job-related experience in customer service <b>(Freshers are welcome to apply) OR </b>High School Diploma with at least two years of relevant experience.</p></li><li><p>
Proven ability to deliver high-quality customer service.</p></li><li><p>
Fluent in spoken and written English.</p></li><li><p>
Computer literate and comfortable with digital systems.</p></li><li><p>
Strong understanding of customer-centric operations.</p></li><li><p>
Availability for shift work, including weekends and holidays.</p></li></ul><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=250000MW</div></div></div></div></div></div></div></div>

Senior Customer Service Agent

Hamad International Airport

<div>
 <p>
  <strong>
   <u>
    About the role:
   </u>
  </strong>
 </p>
 <p>
  Join our award-winning team at HIA and deliver world-class service every day!
 </p>
 <p>
  <br/>
 </p>
 <p>
  Offers passengers the highest level of service, ensuring a seamless and convenient world-class experience at
  <strong>
   Hamad International Airport
  </strong>
  . This role is designed for outgoing and detail-oriented individuals who are passionate about service delivery and committed to creating positive customer interactions.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Key responsibilities
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Assist the Customer Service Supervisor by providing the necessary data to fill the shift report.
  </li>
  <li>
   Prevent and report misuse of company assets or customer properties through the correct process, in order to re-locate lost items.
  </li>
  <li>
   Support the development of procedures for the Senior Customer Service Agent including manuals and policies.
  </li>
  <li>
   Provide customers with accurate and helpful information including but not limited to flight timings, transport, food and beverages, airlines, lounges, hotel and other facilities provided at Hamad International Airport.
  </li>
  <li>
   Conduct survey for the customer service improvement team to understand customer satisfaction pro-actively identify customer needs and positively influence their perception of Hamad International Airport to improve customer satisfaction survey.
  </li>
  <li>
   Prepare, coordinate and monitor the weekly Lost Property disposal and with governmental agencies.
  </li>
  <li>
   Check the overall standard quality (including assets serviceability and cleanliness) of the PTC (Passenger Terminal Complex) to ensure KPI (Key Performance Index) and SLA (Standard Lewi Agreement) are met by services provider.
  </li>
  <li>
   Prepare the report for Departures, Arrivals and Transfer queue Management for the supervisor.
  </li>
  <li>
   Prepare the report for the meals provided to passengers affected by a disruption of the airport operation.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    About you:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Education
   </strong>
   : Bachelor&rsquo;s Degree or equivalent with minimum one year of job-related experience in customer service
   <strong>
    (Freshers are welcome to apply) OR
   </strong>
   High School Diploma with at least two years of relevant experience.
  </li>
  <li>
   Proven ability to deliver high-quality customer service.
  </li>
  <li>
   Fluent in spoken and written English.
  </li>
  <li>
   Computer literate and comfortable with digital systems.
  </li>
  <li>
   Strong understanding of customer-centric operations.
  </li>
  <li>
   Availability for shift work, including weekends and holidays.
  </li>
 </ul>
 <p>
 </p>
</div>


Alfardan Group

<div><p>Job Description</p>
<p></p><div><div><b>Summary:</b></div><div><br>
The Rental Agent at Prestige Cars Company is responsible for providing high-quality customer service and ensuring compliance with all transportation requests from the outlet's guests and hotel operations.<br>
<br>
<b>Job Responsibility:</b></div>
<ul>
<li>Assist customers with their rental inquiries and provide detailed information on available vehicles and pricing.</li>
<li>Process rental orders, including booking reservations, collecting payments, and issuing rental agreements.</li>
<li>Coordinate with the operations team to ensure timely delivery and return of rental vehicles.</li>
<li>Address customer concerns and inquiries in a professional and timely manner.</li>
<li>Maintain accurate records of rental transactions and customer details.</li>
<li>Collaborate with the sales and marketing team to promote rental services and special offers.</li></ul><br>
<div></div>
<div><b>
Candidate Requirements:</b></div><br>
<div></div>
<ul>
<li>High school diploma or equivalent; additional certification in customer service is a plus.</li>
<li>Proven experience in customer service or a similar role in the car rental industry.</li>
<li>Strong communication and interpersonal skills.</li>
<li>Excellent organizational and time-management abilities.</li>
<li>Ability to work well under pressure and handle multiple tasks simultaneously.</li>
<li>Proficiency in using rental management software and Microsoft Office applications.</li>
<li>Valid driver's license and clean driving record.</li>
<li>For the Senior Rental Agent position: Previous supervisory experience and knowledge of the car rental market would be preferred.</li></ul></div><br>
<p></p>
<p>Skills</p>
<p></p><div><ul><li>Considerable sales and customer service experience</li>
<li>Strong leadership skills</li>
<li>Strategic planning skills</li>
<li>Prioritizing and multi-tasking skills</li>
<li>Excellent time management skills</li></ul></div></div><p></p>
<br><div></div><div><div><p>Job Details</p>
<div><div>Job Location</div>
<div>Doha, Qatar</div>
</div><div><div>Company Industry</div>
<div>Motor Vehicle Passenger Transport</div>
</div><div><div>Company Type</div>
<div>Employer (Private Sector)</div>
</div><div><div>Job Role</div>
<div>Customer Service and Call Center</div>
</div><div><div>Employment Status</div>
<div>Full time</div>
</div><div><div>Employment Type</div>
<div>Employee</div>
</div></div><div><p>Preferred Candidate</p>
<div><div>Career Level</div>
<div>Mid Career</div>
</div><div><div>Years of Experience</div>
<div>Min: 2</div>
</div><div><div>Residence Location</div>
<div>Qatar</div>
</div><div><div>Gender</div>
<div>Male</div></div></div></div>

Rental Agent (Junior & Senior Levels) - Arabic Speakers

Hilton

<div><p>Reservations Agent - Arabic Speaker at The Plaza Doha LXR, Hotels &amp; Resorts</p><p>
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.<br>
</p><br>
<br>
<b>What will I be doing?</b><p><br>
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:</p><ul>
<li>Convert, quickly, inquiries into contracted business</li>
<li>Respond, positively, to sales inquiries to develop future sales leads</li>
<li>Identify sales leads, as appropriate</li>
<li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li>
<li>Provide prompt and efficient service while maintaining the hotels brand standards</li></ul><b>
What are we looking for?</b><p><br>
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>A passion for delivering great customer service</li>
<li>A highly professional telephone manner and excellent communication skills</li>
<li>Outstanding administration and organizational skills</li>
<li>Intermediate computer proficiency</li></ul>
<p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul>
<li>Previous experience in a Reservations environment</li>
<li>Tertiary qualifications, or other collegiate-level degree</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Reservations Agent - Arabic Speaker at The Plaza Doha LXR, Hotels & Resorts

<div><div><div><div><div><div><div><div>Job title
</div><div>Senior Member Service Agent
</div></div><div><div>Ref #
</div><div>228642
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Corporate &amp; Commercial
</div></div><div><div><ul><li>Closing date: 27-Nov-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About the role</b></p><p>
Qatar Airways are looking for a professional to join our Loyalty team as a Senior Member Service Agent.</p><p>
As a Senior Member Service Agent, you will be responsible for offering all Privilege Club related services to Privilege Club members. The role will assist members with their queries related to their QRPC accounts and provide a one-stop solution for members regarding award bookings, upgrades, ticketing and other Loyalty services.</p><p><b>
As part of the role&rsquo;s operational responsibilities, you will also:</b></p><ul><li> Provide Privilege Club members visiting the member service desk clear and accurate membership information, answering questions and queries clearly, delivering a professional and efficient service.</li><li> Make award bookings and issue tickets for members providing an efficient and one-stop solution.</li><li> Assist members with their account information and ensure issues are resolved in one visit to avoid inconvenience, escalation and complaints.</li><li> Ensure all redemption requests are processed, providing alternatives to the member where seats for their desired date of travel is not available, to ensure that they are able to redeem their Avios and travel as desired.</li><li>
Assist with any additional tasks which are critical to the Loyalty business. Special Request Handling such as; UMNR/YP Service, Seat and Meal Preferences, WCHR requests and Online failure cases etc.</li></ul><ul><li>
</li><li> Process all QRPC related queries from members in a timely, professional and efficient way to ensure Member satisfaction.</li><li> Support all other QRPC related activities from head office.</li><li> Ensure escalations are timely channeled to the Supervisor, for solutions to avoid complaints and ensure the member is satisfied/ happy.</li></ul><p><b>
Be part of an extraordinary story</b></p><p>
Your skills. Your imagination. Your ambition. At Qatar Airways, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community and a world class airline.</p><p>
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.</p><p>
Together, everything is possible.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About You</b></p><p>
A successful candidate should possess the following experience and qualifications:</p><ul><li> Relevant Vocational, Tertiary or Trade qualification.</li><li> Minimum 2 - 3 years of Customer Service experience.</li><li> Professional knowledge of Arabic, written and spoken is a must.</li><li> Excellent communication and problem-solving skills.</li><li> Initiative, multi-tasking skills and ability to work independently.</li></ul><p><b>
Preferred qualifications</b></p><ul><li> Diploma in reservation system (Amadeus).</li><li> 1-2 years of Reservations &amp; Ticketing experience.</li><li> Airline reservations system knowledge.</li></ul><p><b>
About Qatar Airways Group</b></p><p>
Our story started with four aircrafts. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.</p><p>
So, whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p><p><b>
Application Guidelines</b></p><p>
If you are interested in submitting your application and feel that you are a good fit for this role, please fill in our application form and upload your CV for our review and consideration.</p><p><br>
</p></div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=228642</div></div></div></div></div></div></div></div>

Senior Member Service Agent

ABH Real Estate Qatar

<p><b>Job description</b></p><p><b>Title:</b> Luxury Real Estate Agent - Rent</p><p><b>Location:</b> Qatar</p><p><b>Company: </b>ABH Real Estate</p><p><b>Company Description: A leading Real Estate agency based in Dubai &amp; Qatar, focused on Luxury properties, awarded best luxury Real estate brokerage for 2022 &amp; 2023 and most lead generated winner on Property Finder for 2021.</b>A leading Real Estate agency based in Dubai &amp; Qatar, focused on Luxury properties, awarded best luxury Real estate brokerage for 2022 &amp; 2023 and most lead generated winner on Property Finder for 2021.</p><p><b>Job Description: We are seeking experienced and motivated real estate agents to join our team. As a real estate agent, you will be responsible for assisting clients in buying, selling, and renting properties, as well as negotiating contracts and managing client relationships. You will work closely with other members of the team to provide excellent customer service and help clients find what they seek. We are seeking experienced and motivated real estate agents to join our team. As a real estate agent, you will be responsible for assisting clients in buying, selling, and renting properties, as well as negotiating contracts and managing client relationships. You will work closely with other members of the team to provide excellent customer service and help clients find what they seek.</b>We are seeking experienced and motivated real estate agents to join our team. As a real estate agent, you will be responsible for assisting clients in buying, selling, and renting properties, as well as negotiating contracts and managing client relationships. You will work closely with other members of the team to provide excellent customer service and help clients find what they seek.</p><p><b>RESPONSIBILITIES:</b></p><ul><li>Assist clients in buying, selling, and renting properties.</li><li>Conduct property showings</li><li>Negotiate contracts and agreements.</li><li>Prepare and deliver client presentations.</li><li>Provide excellent customer service and maintain strong client relationships.</li><li>Work closely with other team members to ensure smooth transactions and positive outcomes for clients.</li><li>Attend team meetings and training sessions as required.</li></ul><p><b>UNIQUE BENEFITS YOU WILL GET:</b></p><ul><li>Qualified leads</li><li>Competent Administrative and Marketing Support</li><li>An Attractive Remuneration</li><li>Training and supportive work environment</li></ul><p><b>REQUIRED SKILLS AND QUALIFICATIONS:</b></p><ul><li>Proven track record of excellent sales skills</li><li>Knowledge in GCC market and sales</li><li>Strong communication, closing and negotiation skills.</li><li>Fluent in English</li><li>Preferably Valid driving license and car</li><li>Good customer service skills</li><li>Self-motivated and driven to succeed.</li><li>Ability to work independently and as part of a team.</li><li>Strong organizational and time management skills</li></ul><p>If you are a motivated real estate agent with a passion for helping clients find what they seek, we encourage you to apply for this exciting opportunity. Please kindly complete our candidate information form by following the link provided below:</p><p>kindly apply on the form: https://wkf.ms/4aQeTNy</p><p>Your prompt response in filling out the form with your candidacy details will be greatly appreciated.</p><p>Thank you for considering a career with ABH REAL ESTATE.</p><p>Job Type: Full-time</p>

Real Estate Agent - Rent

<p><b>Title:</b> Luxury Real Estate Agent</p><p><b>Location:</b> Qatar</p><p><b>Company: </b>ABH Real Estate</p><p><b>Company Description: A leading Real Estate agency based in Dubai &amp; Qatar, focused on Luxury properties, awarded best luxury Real estate brokerage for 2022 &amp; 2023 and most lead generated winner on Property Finder for 2021.</b>A leading Real Estate agency based in Dubai &amp; Qatar, focused on Luxury properties, awarded best luxury Real estate brokerage for 2022 &amp; 2023 and most lead generated winner on Property Finder for 2021.</p><p><b>Job Description:</b></p><p>We are seeking experienced and motivated real estate agents to join our team. As a real estate agent, you will be responsible for assisting clients in buying, selling, and renting properties, as well as negotiating contracts and managing client relationships. You will work closely with other members of the team to provide excellent customer service and help clients find what they seek. We are seeking experienced and motivated real estate agents to join our team. As a real estate agent, you will be responsible for assisting clients in buying, selling, and renting properties, as well as negotiating contracts and managing client relationships. You will work closely with other members of the team to provide excellent customer service and help clients find what they seek.</p><p>We are seeking experienced and motivated real estate agents to join our team. As a real estate agent, you will be responsible for assisting clients in buying, selling, and renting properties, as well as negotiating contracts and managing client relationships. You will work closely with other members of the team to provide excellent customer service and help clients find what they seek.</p><p><b>RESPONSIBILITIES:</b></p><ul><li>Assist clients in buying, selling, and renting properties.</li><li>Conduct property showings</li><li>Negotiate contracts and agreements.</li><li>Prepare and deliver client presentations.</li><li>Provide excellent customer service and maintain strong client relationships.</li><li>Work closely with other team members to ensure smooth transactions and positive outcomes for clients.</li><li>Attend team meetings and training sessions as required.</li></ul><p><b>UNIQUE BENEFITS YOU WILL GET:</b></p><ul><li>Qualified leads</li><li>Competent Administrative and Marketing Support</li><li>An Attractive Remuneration</li><li>Training and supportive work environment</li><li><b>PROVIDED WITH BASE SALARY</b> <b>+COMISSION</b></li></ul><p><b>REQUIRED SKILLS AND QUALIFICATIONS:</b></p><ul><li>Proven track record of excellent sales skills</li><li>Knowledge in GCC market and sales</li><li>Strong communication, closing and negotiation skills</li><li>Fluent in English</li><li>Preferably Valid driving license and car</li><li>Good customer service skills</li><li>Self-motivated and driven to succeed.</li><li>Ability to work independently and as part of a team.</li><li>Strong organizational and time management skills</li></ul><p>Job Type: Full-time</p><p>Experience:</p><ul><li>SALES: 1 year (Preferred)</li></ul><p>License/Certification:</p><ul><li>DRIVER LICENSES (Preferred)</li></ul>

REAL ESTATE AGENT

Explore 2437+ Senior customer service agent in Qatar this December. Find roles across top companies and apply now to boost your career.

2437 senior customer service agent jobs IN Qatar

Senior Customer Service Agent

Senior Customer Service Agent

Rental Agent (Junior & Senior Levels) - Arabic Speakers

Reservations Agent - Arabic Speaker at The Plaza Doha LXR, Hotels & Resorts

Senior Member Service Agent

Real Estate Agent - Rent

REAL ESTATE AGENT