49 Customer Service Representative jobs in Qatar

About us

Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their assets. We specialize in consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable solutions.

Responsibilities

• Plans, directs, supervises, and controls the execution of all business, technical, fiscal, and administrative functions of the assigned program, project, or subtask. Acts as the Company representative with the customer and selected suppliers during the program execution. Negotiates changes to the scope of work with the customer. Assists business development in understanding customer issues and business plans in order to market and secure new/additional work.
• Establishes the program requirements for all areas of the program, and monitors the draft and final deliverables for adherence to these criteria. Assigns responsibility to executing project plans for key subordinates and assesses how to utilize their qualifications and strengths.
• Provides input to performance reviews and development plans for subordinates. Promotes technical excellence as well as the improvement of the Quality Improvement Process. Mobilizes Company resources, through effective liaison with support departments, other offices, or subsidiaries, to create project teams capable of completing effective, quality work. Works with individual lead discipline engineer to develop budgets, schedules and plans for the various elements of a project. Ensures that the project meets or exceeds goals established in these plans.
• Monitors and reports to management on the progress of all project activity within the program, including significant milestones, and any conditions which would affect project cost or schedule. Works with individual lead discipline to devise and execute action plans to rectify potential cost overruns or delays, or to accommodate significant changes to the scope of work. Advises the customer and Company management of any such changes.
• Oversees establishment of Work Plan, Health and Safety Plan, Quality Assurance/Quality Control Plan and other documents for hazardous waste work. May participate in negotiations with regulatory agencies and in public meetings in support of customers. Completes other responsibilities associated with the position as may be appropriate

HSE Management

• Work with project manager(s) and other team members to visibly support and comply to the One-Way program and ensure that HSE requirements are followed by all project participants.

Customer Relationships

• Establish and maintain good working relationships throughout the project and post completion.
• Identify, document and communicate the customer requirements.
• Ensure effective management of multiple stakeholders.

Commercial Management

Ensure effective management of WorleyParsons/Customer contract, including delivery of the budget gross margin.

Scope Management

• Ensure effective handover from Business Development Group.
• Ensure a clear definition of scope.
• Ensure compliance with requirements of the contract.
• Apply an effective change control process.
• Manage and monitor project performance on an ongoing basis to identify issues and opportunities early and take pre-emptive action.
• Effectively manage project interfaces, including use of High Value Engineering centres.

Time Management

• Manage the planning of all scope elements of the project.
• Develop resource & financial requirements from the project plan.
• Manage the design, procurement and construction activities to meet the project schedule.
• Monitor the key reports and the development of corrective action plans.
• Ensure timely and effective documentation turnover and project close-out.

Cost Control

• Ensure that all estimates which are prepared for the project are accurate project estimates.
• Ensure that all proper and accurate cost reports are provided for control of the project.
• Monitor and control all cost aspects of the project to forecast costs, obtain approvals, identify trends and take action to avoid cost overruns and take advantage of opportunities.

Quality Management

• Ensure the project quality requirements are properly defined and fully implemented.
• Ensure the right systems are in place and that these are applied on the project.
• Ensure compliance with WorleyParsons policies and procedures.
• Implement as part of the project a lessons learned program on the project consistent with WP requirements.

Team Management

Define roles and responsibilities and provide clear and focused leadership for the project team to create a vision for project success and a strategy to fit that vision.

Communications Management

• Ensure effective communications with the project team.
• Document communication requirements.
• Ensure accurate, timely & effective progress reporting to the Customer and internally to WorleyParsons management.
Ensure ongoing monitoring of the communication network between project staff, the customer and third parties and introduction of changes where required.

Risk Management

• Identify project risks and opportunities.
• Monitor closure of all identified risks and opportunities.
• Maintain the risk management focus throughout the project duration

Design Management

• Set clear objectives for the design team.
• Ensure design team are aware of, and are complying with, customer's Basis of Design and applicable regulations and codes.
• Monitor design activities, inter-discipline data flow and communications.

Procurement/Subcontracts Management

• Set clear objectives for the procurement and subcontracts team.
• Assess procurement process throughout the project to ensure goods meet specification and are delivered on time and are within budget.

Construction Management

• Set clear objectives for the Construction team.
• Monitor the Construction Management function to ensure safe delivery of the project within cost and schedule objectives.

Education – Qualifications, Accreditation, Training:

• Full-Time Bachelor’s Degree in Engineering from an accredited university
Chartered Professional Engineer (CPEng) status or undertaking the same will be an advantage.

Industry Specific Experience:

• Prior experience must include significant project experience and successful project management.
• Vast relevant experience in a supervisory and/or project management role including technical expertise.
• Mandatory experience in FEED and Detail Design for large Offshore Brownfield Projects.

HSE Capability:

• Maintain HSE focus with the team to ensure OHSE requirements.
• Demonstrate behaviour and business practices commensurate with a culture of world’s best health, safety and environmental performance.
• Demonstrate a visible and active commitment to:
  • Personal well-being;
  • Healthy and safe workplaces and activities; and
  • Continuously improve Worley health, safety and environmental performance.
  • Identify and report work hazards and incidents.

Moving forward together

We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation. We're building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard.

And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology. Whatever your ambition, there's a path for you here.

And there's no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.