customer experience specialist Jobs in Qatar

customer experience specialist

call center agent

client support specialist

customer care manager

customer relations management officer Jobs in Qatar

customer relations management officer

customer service representative

Starlink Qatar

<div>
 
 
 Job Summary:
 
 
 
 We are seeking a dedicated and customer-focused Customer Service Representative with at least 3 years of experience in the retail sector. The ideal candidate will have strong communication skills, a positive attitude, and the ability to deliver an excellent customer experience while supporting daily store operations.
 
 
 
 Key Responsibilities:
 
 
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 Greet and assist customers in a friendly and professional manner
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 Understand customer needs and provide appropriate product or service recommendations
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 Handle customer inquiries, complaints, and returns efficiently
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 Maintain product knowledge to effectively communicate features and benefits
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 Process transactions accurately using POS systems
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 Ensure the store is clean, organized, and visually appealing
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 Support inventory management, including stocking and replenishment
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 Work collaboratively with team members to achieve sales targets and customer satisfaction
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 </ul>
 
 
 Requirements:
 
 
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 Minimum
 
 3 years of experience
 
 in retail customer service
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 Excellent
 
 communication and interpersonal skills
 
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 Strong problem-solving abilities and customer-oriented mindset
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 Ability to work in a fast-paced environment
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 Basic knowledge of POS systems and retail operations
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 Flexibility to work shifts, weekends, and holidays
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 </ul>
 
 
</div>

Customer Service Representative

Aeroship Qatar LLC

Aeroship Logistics &amp; Support Services Inc. is looking for a dedicated Customer Service Representative to support our operations in Doha.Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Assist clients with logistics and service-related concerns</li><li>Maintain accurate records and data entry</li><li>Coordinate with internal teams for issue resolution</li></ul>Requirements:<ul><li>At least Senior High School graduate</li><li>Strong communication and problem-solving skills</li><li>Basic computer proficiency</li><li>Experience in customer service is an advantage</li></ul>Job Types: Full-time, Part-timePay: QAR20.15 - QAR35.85 per hourExpected hours: 40 per weekWork Location: In person

Avaso Tech Qatar (Branch of Avaso Technologies EU)

A Customer Service Representative (CSR) acts as the primary link between a company and its customers. The primary goal is to ensure customer satisfaction by providing accurate information, resolving issues, and creating a positive experience with the brand. CSRs handle inquiries through various channels (phone, email, chat, social media) and are often the &quot;voice&quot; or &quot;face&quot; of the company.Key Responsibilities1. Communication &amp; Inquiry Management<ul><li>Answer incoming customer inquiries via phone, email, live chat, and social media.</li><li>Provide accurate information about products, services, pricing, and company policies.</li><li>Maintain a professional, empathetic, and patient demeanor at all times.</li></ul>2. Problem Solving &amp; Issue Resolution<ul><li>Troubleshoot technical issues, billing errors, or service complaints.</li><li>Investigate and resolve customer problems efficiently, aiming for first-contact resolution.</li><li>Escalate complex or unresolved issues to senior staff or specialized departments (e.g., IT, Billing) when necessary.</li></ul>3. Order &amp; Account Management<ul><li>Process orders, returns, exchanges, and refunds.</li><li>Update customer account information and ensure data accuracy in the CRM (Customer Relationship Management) system.</li><li>Track shipments and manage delivery-related inquiries.</li></ul>4. Documentation &amp; Reporting<ul><li>Document all customer interactions thoroughly in the company&rsquo;s database.</li><li>Identify and report recurring customer issues or product defects to management.</li><li>Contribute to the knowledge base by suggesting new help articles or FAQ updates.</li></ul>Essential Skills &amp; QualitiesHard Skills:<ul><li>Typing Speed &amp; Accuracy: 40&ndash;60 WPM is often a baseline for chat/email roles.</li><li>Tech Literacy: Proficiency with CRM software (e.g., Salesforce, Zendesk), help desk tools, and MS Office/Google Workspace.</li><li>Multi-channel Management: Ability to toggle between phone, email, and chat systems simultaneously.</li><li>Product Knowledge: Deep understanding of the company&rsquo;s offerings.</li></ul>Soft Skills:<ul><li>Communication: Clear, concise, and grammatically correct writing; articulate phone manner.</li><li>Empathy: The ability to understand and validate the customer&rsquo;s feelings, even when delivering bad news.</li><li>Patience: Remaining calm and focused during long calls or when dealing with frustrated customers.</li><li>Active Listening: Listening to understand the root cause of an issue, not just to respond.</li><li>Adaptability: Shifting tone and strategy based on the customer&rsquo;s mood and the channel being used.</li></ul>Job Types: Full-time, Part-timePay: QAR65,000.00 - QAR85,000.00 per yearExpected hours: 40 per weekWork Location: In person

Customer Service Representative (CSR)

ECCO Gulf WLL

<div>
 
 Company Description
 
 
 
 ECCO Gulf WLL is a renowned BPO and contact center provider based in Qatar, specializing in delivering high-quality customer service, back-office operations, and tailored support for both government and private sector clients. Committed to service excellence, the company combines local expertise with international best practices to optimize service quality and operational efficiency. Recognized for its exceptional standards, ECCO Gulf holds certifications in ISO 9001, ISO 27001, and ISO 45001, and is a Great Place to Work&reg; certified organization. These accolades reflect a strong commitment to quality, security, employee well-being, and a people-centric culture.
 
 
 
 Role Description
 
 
 
 The Telesales Representative is a full-time, on-site role based in Doha, Qatar. The role involves performing outbound and inbound calls to engage with potential and existing clients, promoting products or services, and achieving defined sales targets. Responsibilities include addressing customer inquiries, maintaining customer relationships, following up on leads, and ensuring customer satisfaction. Additionally, the representative will work closely with the sales and support team to ensure the delivery of professional solutions and contribute to customer experience improvements.
 
 
 
 Qualifications
 
 
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 Strong Communication and Customer Service skills, with the ability to effectively engage with customers and address their needs.
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 Experience in Customer Support, ensuring the resolution of customer concerns and maintaining high levels of satisfaction.
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 Proficiency in Sales, with a proven ability to achieve targets and drive revenue.
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 Experience in providing Training to colleagues or team members is a plus.
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 Strong organizational, problem-solving, and multitasking abilities.
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 Fluency in English is required; proficiency in Arabic or additional languages is advantageous.
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 Bachelor&rsquo;s degree or equivalent qualification is preferred.
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 </ul>
</div>

Telesales Representative

ARSAN CAFE

Location: Ruwais, shamal cityJob Type: Full-Time / Part-TimeStart Date: ImmediatelyAbout UsWe are a vibrant specialty coffee shop with a beautiful garden terrace, offering a relaxed atmosphere and high-quality service. We are looking for friendly, energetic, and professional Waiters/Waitresses to join our team and deliver exceptional customer experiences.ResponsibilitiesWelcome guests warmly and provide outstanding customer service.Take accurate food &amp; beverage orders and enter them in the POS system.Serve drinks, pastries, and food items efficiently.Maintain cleanliness of the garden terrace (tables, chairs, floor).Ensure tables are properly set with menus, cutlery, and clean surfaces.Handle customer requests, feedback, and complaints professionally.Collaborate closely with barista and kitchen team.Prepare bills and process payments.Follow hygiene, safety, and service standards.Requirements Previous experience in a caf&eacute;, restaurant, or hospitality preferred.Strong communication and customer service skills.Positive attitude and ability to work in a fast-paced environment.Ability to carry trays, walk/stand for long periods, and handle outdoor service.Good grooming and professional appearance.Availability on weekends and evenings preferred.Basic English required (Arabic is a plus).What We OfferCompetitive salary + tips.Training and development opportunities.Friendly and supportive team environment.Growth opportunities within the company.Salary to be decided after the interviewJob Types: Full-time, PermanentWork Location: In person

Waiter / Waitress

Ulster University Qatar

Role:- Concierge (New Residential apartment in Lusail)Job PurposeThe main purpose of this position is act as the first point of contact between guests and MIPC. Tasked with answering tenant inquiries, directing phone calls, and more. To uphold company culture at all times while making tenants and their guests feel welcomed and valued.Key Relationships&middot; Internal : MIPC PM, &amp; FM staff&middot; External: Customers/Clients, Tenants, Service providersAccountabilities&middot; To ensure seamless operation &amp; coordination within the assigned property .Duties and Responsibilities&middot; Report to the Property Supervisor and responsible for property management of assigned portfolio.&middot; Maintain a range of administrative duties and support the completion of facilities and property management key deliverables:- Arrange pre-move out inspections- Conduct move-out inspections with tenants &amp; FM Supervisor, including updating related documentation.- Coordinate with Leasing Dept. and FM with readiness/preparations of all vacant units.- Conduct move-in inspections and completion of all relevant documentation.- Monthly utilities (Kahraama/etc.) data capturing and reporting.- Production of monthly reports and notices.- Monitor AMC activities and notify tenants accordingly on possible impact.- Housekeeping &amp; Inventory management.- Parking coordination via Leasing Department&middot; Meet and greet tenants and customers as first point of contact ensuring complaints are escalated accordingly.&middot; Ensure phone calls are taken and queries are dealt with in a timely effective manner.&middot; Manage mail and deliveries and notify/handover to tenants (where applicable).&middot; Manage all incoming email within domain.&middot; Maintain both soft and hard filing systems, ensuring consistency and support management team where required.&middot; Coordinate social calendar events and related activities.&middot; Any other duties/responsibilities as assigned from time to time based on the relevant business requirements.Skills&middot; Positive phone demeanor and superior written and verbal communication skills are essential.&middot; Must have a service oriented mindset and be capable of making every tenant/guest feel valued.&middot; Exemplify strong organizational skills and attention to detail.&middot; Possess a positive attitude and be willing to work as part of a team.&middot; Ability to demonstrate professionalism, discretion and confidentiality at all times.Language (s):- English (Fluent)Specialized Training/ Knowledge Required&middot; Competent working knowledge with Microsoft Office suite, including Word, Outlook and Excel.&middot; Knowledge of basic office equipment, including printers, scanners, copiers, etc.Education &amp; Qualifications&middot; A qualification in customer service or business administration will be an advantageExperience&middot; Minimum of 5+ Years of previous customer service experience.&middot; Office administration experience in filing and compiling reports.Job Types: Full-time, PermanentExperience:<ul><li>Residential Concierge: 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Concierge

Noir KSA

&gt;&gt;&gt; PLEASE DO NOT APPLY IF YOU ARE NOT WILLING TO RELOCATE* TO RIYADH, SAUDI ARABIA &lt;&lt;&lt;*Documentation and relocation arrangement will be done by our companyJob Title: Receptionist / HostessSalary: QAR 3,000 - QAR 4,000 (Based on knowledge and experience) PLUS company provided shared accommodation, to and from work transportation, and 1 duty mealPlace of Work: Riyadh, Saudi ArabiaJob Summary: The Female Receptionist / Hostess is the elegant ambassador and focal point of our luxury cafe. This role is paramount in creating a sophisticated first impression by managing the guest experience from arrival to departure. The ideal candidate will seamlessly handle reservations, control the dining flow, and maintain the impeccable standards of service and presentation expected in Riyadh's premium hospitality sector.Responsibilities:<ul><li>Offer an exceptionally warm, elegant, and professional welcome and farewell to all guests, managing the initial impression of the cafe.</li><li>Efficiently manage the cafe's table reservations and digital waitlist system to optimize seating and minimize guest waiting times.</li><li>Answer all guest inquiries with polished professional etiquette, accurately handling booking inquiries and special requests.</li><li>Maintain an immaculate and well-organized appearance of the reception area, entrance, and waiting lounge at all times.</li><li>Control the seating flow of the dining area, ensuring an even distribution of tables among the service staff.</li><li>Proactively identify and address basic guest concerns related to seating or reservations, maintaining composure under pressure.</li><li>Act as a knowledgeable brand and menu ambassador, providing accurate information on promotions, specials, and retail items.</li><li>Assist the management team with light administrative duties, including preparing daily reservation sheets and filing guest correspondence.</li><li>Ensure a consistent, impeccable standard of personal grooming and professional presentation that aligns with the luxury brand image.</li><li>Communicate effectively with the Host and Service teams regarding VIP arrivals, large groups, or special occasions to ensure seamless service.</li></ul>Requirements:<ul><li>A minimum of 1 year experience in a high-profile customer-facing role, such as a Hostess, Customer Service, Receptionist, or in luxury retail/hotel front office. Must possess an impeccable, elegant presentation and professional demeanor.</li><li>Exceptional interpersonal and communication skills with polished telephone and email etiquette. Proficiency in managing digital reservation systems and multi-tasking in a fast-paced environment is essential.</li><li>Fluency in English is mandatory for serving the diverse international clientele. Proficiency in Arabic is highly preferred and will be viewed as a significant asset for local guest interaction.</li></ul>Job Type: Full-timePay: QAR3,000.00 - QAR4,000.00 per monthApplication Question(s):<ul><li>In which country are you currently located?</li><li>Which country are you from? (Nationality)</li><li>What is your age now? / How old are you?</li><li>What is your height? / How tall are you?</li><li>If selected for this role, are you willing to be assigned to Riyadh, Saudi Arabia? Yes or No?</li><li>If selected for this role, after how many days can you join our company?</li><li>NOTICE: The salary for this role is from QAR 3,000 to QAR 4,000 (based on knowledge and experience) plus SHARED accommodation, transportation, and 1 duty meal. Proceed if you accept.</li></ul>Work Location: In person

HOSTESS / RECEPTIONIST (For a cafe in Riyadh, KSA)

Explore 766+ Customer service representative in Qatar this April. Find roles across top companies and apply now to boost your career.

766 customer service representative jobs In Qatar

Customer Service Representative

Customer Service Representative

Customer Service Representative (CSR)

Telesales Representative

Waiter / Waitress

Concierge

HOSTESS / RECEPTIONIST (For a cafe in Riyadh, KSA)