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associate customer services Jobs in Qatar

associate customer services

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customer service representative

.SocialMediaEC Digital Solutions Inc

Social Media EC Digital Marketing Solutions W.L.L. is seeking a friendly and professional Customer Service Representative to support client communications and manage online inquiries across multiple digital platforms.Key Responsibilities:<ul><li>Respond to customer messages via email, chat, and social media</li><li>Assist clients with service inquiries and support requests</li><li>Maintain accurate customer records</li><li>Coordinate with marketing and technical teams</li><li>Ensure timely and professional communication</li></ul>Requirements:<ul><li>High school diploma or equivalent</li><li>Strong communication skills in English (Arabic is a plus)</li><li>Basic computer and social media knowledge</li><li>Ability to work in a fast-paced digital environment</li></ul>Benefits:<ul><li>Paid training</li><li>Health insurance</li><li>Career growth in digital marketing industry</li><li>Friendly and modern work environment</li></ul>نوع الوظيفة: دوام كاملالراتب المدفوع: QAR٣٥٫٢٥&nbsp;لكل ساعةعدد الساعات المتوقع: 40 في الأسبوعموقع العمل: بشكل شخصي

Customer Service Representative

Vogue Hospitality

Al Khebra Driving Academy is looking for a friendly and professional Customer Service Representative to join our team. The ideal candidate will be responsible for assisting customers, handling inquiries, and ensuring a smooth and positive customer experience.Responsibilities<ul><li>Greet and assist customers in person, over the phone, and via online channels</li><li>Provide accurate information about driving courses, schedules, and fees</li><li>Handle customer inquiries, complaints, and feedback professionally</li><li>Manage registrations, bookings, and documentation</li><li>Maintain customer records and update system data</li><li>Coordinate with internal departments to ensure smooth service delivery</li></ul>Requirements<ul><li>High school diploma or equivalent (Bachelor&rsquo;s degree is a plus)</li><li>Arabic and English Speaker</li><li>Strong communication skills in English (Arabic is a plus)</li><li>Good computer skills and familiarity with office systems</li><li>Customer-focused attitude with a professional appearance</li><li>Ability to work in a fast-paced environment</li></ul>Experience<ul><li>1&ndash;2 years of experience in customer service or a similar role preferred</li></ul>Key Skills<ul><li>Excellent communication and interpersonal skills</li><li>Problem-solving and conflict resolution</li><li>Multitasking and time management</li><li>Attention to detail and accuracy</li></ul>Pay: QAR2,000.00 - QAR4,000.00 per monthWork Location: In person

Spectrum Solution W.L L

We are seeking a Call Center Agent fluent in Tagalog and English to join our customer service team.Requirements:<ul><li>Fluent in ENGLISH and TAGALOG</li><li>Minimum 2 years of experience in customer service or call center</li><li>Must hold a valid QID</li><li>Ready to join immediately</li><li>Age below 35 years</li><li>Freelance or family visa required only.</li></ul>Job Type: Full-timeInterested candidates, please apply immediately! CVS ON 77708191/50473388. with subject TAGALOG SPEAKER.Work Location: In person

Customer Service Representative (Tagalog/ English)

Thabt Gulf Digital Soulution

Job description:Profile Summary: Customer-focused Automotive Sales and Customer Service professional with experience in assisting clients, understanding their needs, and delivering tailored vehicle solutions. Skilled in building strong customer relationships, achieving sales targets, and providing high-quality after-sales support to ensure customer satisfaction and loyalty.Key Responsibilities:<ul><li>Greet and assist customers in selecting suitable vehicles based on their needs and budget.</li><li>Provide detailed information on vehicle specifications, pricing, promotions, and financing options.</li><li>Manage the full sales cycle from inquiry to closing and vehicle delivery.</li><li>Maintain strong relationships with customers and ensure follow-up after sales.</li><li>Handle customer inquiries via phone, email, and in-person interactions.</li><li>Resolve customer complaints efficiently and professionally.</li><li>Achieve monthly and annual sales targets.</li><li>Maintain accurate records using CRM systems.</li><li>Stay updated on product knowledge, market trends, and competitors.</li></ul>Qualifications:<ul><li>Diploma or Bachelor&rsquo;s degree (Business Administration, Marketing, or related field preferred).</li><li>Previous experience in automotive sales or customer service is an advantage.</li><li>Strong communication skills (Arabic required; English is a plus).</li><li>Sales, negotiation, and customer service skills.</li><li>Proficiency in MS Office and CRM systems.</li><li>Valid driving license (preferred).</li></ul>Key Skills:<ul><li>Customer Relationship Management</li><li>Sales &amp; Negotiation</li><li>Communication Skills</li><li>Problem Solving</li><li>Time Management</li><li>Teamwork</li></ul>Work Location: In person

Automotive Sales & Customer Service Representative MALE Arabic nationality

QATAR ISLAMIC BANK (Q.P.S.C.)

Qatar Islamic Bank is one of Qatar&rsquo;s leading Islamic financial institutions, and it regularly hires in banking, IT, risk, compliance, and customer service roles.A Customer Service Representative at Qatar Islamic Bank is responsible for delivering high-quality front-line banking services while ensuring compliance with Islamic (Sharia) banking principles.Key Responsibilities:Handle customer inquiries related to accounts, cards, loans, and banking servicesProvide accurate information on Sharia-compliant products and servicesAssist customers with transactions, account opening, and documentationResolve complaints and service issues efficientlyPromote bank products (cross-selling when appropriate)Maintain proper records of customer interactions and transactionsEnsure compliance with bank policies, procedures, and regulatory requirementsDeliver excellent customer experience in branch or call center environmentSkills &amp; Requirements:Bachelor&rsquo;s degree in Business, Finance, Banking, or related field1&ndash;3+ years experience in:Banking or financial servicesCustomer service / call centerStrong knowledge of:Banking operationsIslamic finance (preferred but not always required)Skills:Excellent communication (English &amp; Arabic is a plus)Problem-solving and customer handlingSales and interpersonal skillsPay: From QAR7,000.00 per monthWork Location: In person

Customer Service Representative (CSR) – Qatar Islamic Bank (Q.P.S.C.)

QNB Group

<div>
 
 About QNB
 
 
 
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 
 
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 
 
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 
 
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 
 
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 
 
 
 Job Purpose Summary
 
 
 
 The incumbent is mainly responsible assisting the Manager Card Center Customer Service to achieve the set objective and to provide efficient, friendly and quality service to cardholders and merchants. The incumbent will also ensure to educate the cardholders &amp; merchants the use of latest technologies (viz. chip card, contactless, mobile payments).
 
 
 
 Essential Duties &amp; Responsibilities By Dimensions
 
 
 
 <ul>
 <li>
 Shareholder &amp; Financial:
 </li>
 <li>
 Act as a problem solver for cardholder and merchant by liaising the activities between branches and operations.
 </li>
 <li>
 Assist the Manager in providing training to customer service representatives of branches at regular intervals to enforce procedural requirements which in turn increase customer satisfaction.
 </li>
 <li>
 Provide training to Customer Care Centre, Branches and DSA&rsquo;s.
 </li>
 <li>
 Recommend change in card processing process to improve customer services, reduce customer complaints and increase satisfaction level.
 </li>
 <li>
 Implements KPI&rsquo;s and best practices for Senior Associate, Card Center Customer Service
 </li>
 <li>
 Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
 </li>
 <li>
 Act within the limits of the powers delegated to the incumbent.
 </li>
 <li>
 Customer (Internal &amp; External):
 </li>
 <li>
 Responsible for sensitizing the department to the needs of the customer and lead the customer focus initiative in the entire department.
 </li>
 <li>
 Negotiate and finalize Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turnaround time which will also help increase external customer satisfaction.
 </li>
 <li>
 Enhance relationships with VISA and MasterCard and other brand affiliates (including alliance partners for reward programs).
 </li>
 <li>
 To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.
 </li>
 <li>
 Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
 </li>
 <li>
 Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.
 </li>
 <li>
 Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
 </li>
 <li>
 Internal (Processes, Products, Regulatory):
 </li>
 <li>
 Responsible for resolving all customer queries related to card issuing or acquiring business.
 </li>
 <li>
 Avoid delay in responding to customers&rsquo; requests/call
 </li>
 <li>
 Carry out mystery shopping on competitor card products.
 </li>
 <li>
 Update comparative pricing structure for all Banks issuing cards in Qatar.
 </li>
 <li>
 Making sure that credit cardholders statements are delivered on time.
 </li>
 <li>
 Resolve the queries related to non-receipt of card statements.
 </li>
 <li>
 Ensure that timely delivery of e-statements for cardholders.
 </li>
 <li>
 Ensure that every cardholder receives SMS service.
 </li>
 <li>
 Compile and present relevant MIS on periodic basis for the Head of Cards, GM Retail Banking and the Group&rsquo;s executive management.
 </li>
 <li>
 Conduct reviews of the various card products in use at periodic intervals and provide a feedback on their performance to the Head of Cards.
 </li>
 <li>
 Monitor and manage the day-to-day relationships with external Direct Sales Agents (DSAs).
 </li>
 <li>
 Hold meetings with direct reports and assess their performance/ address their concerns as well as the Department&rsquo;s overall performance on a regular basis.
 </li>
 <li>
 Lead the benchmarking process to determine the Group&rsquo;s standing vis-&agrave;-vis its competitors and give the Group a competitive edge in the credit cards business.
 </li>
 <li>
 Handle queries regarding requests for new/ renewed cards not yet issued received from branches/ other units or directly from the customers.
 </li>
 <li>
 Ensure consistent delivery of customer satisfaction and problem resolution, either directly by card center staff of through liaison with other departments.
 </li>
 <li>
 Monitor performance against the agreed TAT as specified in internal SLAs
 </li>
 <li>
 Learning &amp; Knowledge:
 </li>
 <li>
 Possess working knowledge of branch customer service to carry out duties and responsibilities.
 </li>
 <li>
 Identify related areas for professional development of self.
 </li>
 <li>
 Proactively identify areas for professional development of self and undertake development activities.
 </li>
 <li>
 Seek out opportunities to remain current with all developments in professional field.
 
 
 </li>
 </ul>
 
 Education And Experience Requirements
 
 
 
 <ul>
 <li>
 College Diploma
 </li>
 <li>
 OR Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
 </li>
 <li>
 At least 2 years of relevant experience, preferably within a highly rated international bank.
 
 
 </li>
 </ul>
 Note: you will be required to attach the following:
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport
 </li>
 <li>
 QID
 </li>
 <li>
 Education Certificate
 </li>
 <li>
 Birth Certificate
 </li>
 </ul>
</div>

QNB3682 - Senior Associate Card Center Customer Service (Qatarization)

ClokkMail Communications Qatar

Why This Role Is a Great OpportunityStep into a fast-growing communications company where your ability to build relationships and manage customer interactions directly impacts business success. As a CRM Representative, you&rsquo;ll work with modern tools, collaborate with a supportive team, and gain valuable experience in customer engagement, data management, and digital communication systems. If you enjoy problem-solving, organization, and delivering great customer experiences, this role offers strong career growth potential.Salary, Benefits &amp; Work Details<ul><li>Location: Qatar</li><li>Salary: Competitive; aligned with experience (typically QAR 4,000&ndash;7,000/month)</li><li>Schedule: Full-time (standard business hours; flexibility depending on team needs)</li><li>Benefits:</li><li>Health insurance</li><li>Paid annual leave</li><li>Performance-based incentives</li><li>Career development and training programs</li><li>Modern work environment with updated CRM tools</li></ul>Key Responsibilities<ul><li>Manage and update customer data in the CRM system accurately</li><li>Track customer interactions across email, phone, and digital channels</li><li>Support customer onboarding and ensure a smooth experience</li><li>Respond to customer inquiries and resolve issues efficiently</li><li>Generate reports on customer activity, engagement, and retention</li><li>Collaborate with sales and marketing teams to improve campaigns</li><li>Monitor customer satisfaction and suggest improvements</li><li>Maintain data integrity and ensure compliance with company standards</li></ul>Most In-Demand Skills<ul><li>CRM software proficiency (e.g., Salesforce, HubSpot, Zoho CRM)</li><li>Strong communication and interpersonal skills</li><li>Data entry accuracy and attention to detail</li><li>Customer service and problem-solving ability</li><li>Basic data analysis and reporting skills</li><li>Time management and multitasking</li><li>Familiarity with email marketing tools and automation</li><li>Adaptability and willingness to learn new systems</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business, Marketing, IT, or a related field (or equivalent experience)</li><li>1&ndash;3 years of experience in CRM, customer service, or administrative roles</li><li>Basic understanding of customer lifecycle and engagement strategies</li><li>Proficiency in Microsoft Office or Google Workspace</li><li>Strong organizational and communication skills</li></ul>About the CompanyClokkMail Communications is a dynamic communications and customer engagement solutions provider based in Qatar. The company specializes in delivering innovative messaging platforms and CRM solutions that help businesses connect with their customers effectively and efficiently.Why Work With Us<ul><li>Work with cutting-edge communication and CRM technologies</li><li>Be part of a collaborative and supportive team</li><li>Opportunities for career growth in customer experience and digital solutions</li><li>Gain exposure to regional and international clients</li><li>Continuous learning and professional development support</li></ul>What Candidates Care About (And What We Offer)<ul><li>Clear growth path: Opportunities to move into senior CRM, marketing, or account management roles</li><li>Skill development: Hands-on experience with industry-leading CRM tools</li><li>Work-life balance: Structured schedule with flexibility where possible</li><li>Fair compensation: Competitive salary with performance incentives</li><li>Supportive culture: Team-oriented environment with approachable leadership</li></ul>Ready to Apply?If you&rsquo;re detail-oriented, customer-focused, and ready to grow your career in CRM and communications, we encourage you to apply today. Submit your application and take the next step toward joining ClokkMail Communications.نوع الوظيفة: دوام كامل, عقد, دائم, مؤقت مدة العقد: 12 شهرالراتب المدفوع: QAR٣٠٫٠٠&nbsp;لكل ساعةعدد الساعات المتوقع: 20 في الأسبوعموقع العمل: بشكل شخصي

CRM Representative

Explore 1666+ Customer service representative in Qatar this May. Find roles across top companies and apply now to boost your career.

1666 customer service representative jobs In Qatar

Customer Service Representative

Customer Service Representative

Customer Service Representative (Tagalog/ English)

Automotive Sales & Customer Service Representative MALE Arabic nationality

Customer Service Representative (CSR) – Qatar Islamic Bank (Q.P.S.C.)

QNB3682 - Senior Associate Card Center Customer Service (Qatarization)

CRM Representative