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customer service supervisor

senior customer service executive

Qate Maufacturing LLC

About the RoleWe are looking for an experienced and proactive Senior Customer Service Executive to manage customer inquiries, support key accounts, and ensure smooth coordination between internal teams. The ideal candidate will handle escalations, improve service processes, and enhance overall customer satisfaction.Key Responsibilities<ul><li>Manage and resolve escalated customer queries professionally and promptly.</li><li>Coordinate with sales, operations, logistics, and production teams for smooth order processing.</li><li>Maintain strong relationships with key customers and provide regular updates.</li><li>Monitor service performance and ensure high-quality standards.</li><li>Analyze recurring customer issues and recommend process improvements.</li><li>Prepare daily/weekly service reports and maintain accurate records.</li><li>Train and support junior customer service staff when required.</li><li>Ensure timely follow-up with customers until full closure of issues.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree or equivalent.</li><li>Minimum 2-3 years of customer service experience (preferably in industrial/manufacturing).</li><li>Strong communication and problem-solving skills.</li><li>Proficiency in MS Office (Word, Excel, Outlook).</li><li>Experience using CRM or ERP systems is an advantage.</li><li>Ability to work under pressure and manage multiple tasks.</li></ul>Job Type: Full-time

Senior Customer Service Executive

neo immigration consultants - fzco

Job Title: Senior Sales Executive&ndash; Freight Forwarding (Minimum 5 years of proven experience in freight forwarding or logistics sales)About the Role We are looking for a highly motivated and experienced Senior Sales Executive with a solid background in freight forwarding, logistics, and supply chain solutions. The ideal candidate will focus on driving business growth by identifying new opportunities, expanding market reach, and nurturing strong client relationships to achieve sales and revenue goals.Key Responsibilities<ul><li>Identify and pursue new business opportunities across Air and Ocean Freight (Export, Import, and Cross Trade).</li><li>Promote the company&rsquo;s full range of services, including:</li><li>Ocean Freight (FCL/LCL)</li><li>Air Freight (Export, Import, Cross Trade)</li><li>Warehousing &amp; Distribution</li><li>Customs Clearance &amp; Transportation</li><li>Break Bulk / ODC Shipments</li><li>Build and sustain long-term client relationships to secure repeat business and referrals.</li><li>Manage the complete sales cycle, from lead generation and prospecting to negotiation and contract finalization.</li><li>Collaborate with operations and pricing teams to deliver competitive quotations and ensure high service standards.</li><li>Monitor market trends, competitor activities, and customer needs to develop effective sales strategies.</li><li>Oversee rate renewals, manage client accounts, and follow up on collections to ensure profitability.</li></ul>Requirements<ul><li>Minimum of 5 years of proven experience in freight forwarding or logistics sales (Air &amp; Sea).</li><li>Established client network and customer base within the freight forwarding or logistics industry.</li><li>Deep understanding of international trade regulations, customs procedures, and freight operations.</li><li>Strong communication, negotiation, and presentation skills.</li><li>Valid driving license.</li><li>Bachelor&rsquo;s degree in business, Logistics, or Supply Chain Management is preferred.</li></ul>What We Offer<ul><li>Attractive salary package with sales incentives or commissions.</li><li>Excellent career advancement opportunities within a leading logistics organization.</li><li>A supportive and performance-driven culture that encourages professional growth and initiative.</li></ul>Job Types: Full-time, PermanentPay: AED15,000.00 - AED18,000.00 per monthApplication Question(s):<ul><li>Do you have freight forwarding sales experience?</li></ul>

Senior Sales Executive

A.A Joyland (Pvt) Ltd

Kids HQ Arcade LLC. is looking hire a Sales Executive / Calling Executive/ Telesales for its Head office based in Sharjah - Sahara center.Position: Sales Executive / Calling Executive/ Telesales Salary: AED 3,000 + commission Location: Sharjah - Sahara center.Job description* Make daily outbound calls to new and existing leads. * Follow up with potential customers who have shown interest in previous interactions. * Maintain and update the event/activity calendar accurately. * Coordinate with support teams (operations, marketing, etc.) to ensure seamless customer experience. * Promote additional services and products through effective upselling and cross-selling techniques. * Maintain proper records of customer interactions in CRM or other tracking systems. * Achieve or exceed assigned sales targets and KPIs. * Provide excellent customer service and resolve queries effectively. * Share customer feedback with relevant departments to improve service and offerings.Interested candidates can share their CV at career@kidshq.ae with the position title mentioned in the subject line.Job Type: Full-timePay: AED3,000.00 per monthLanguage:<ul><li>Arabic (Preferred)</li></ul>

Sales Executive / Calling Executive/Telesales

BEEAH Group

<div>
 
 About BEEAH
 
 
 BEEAH is pioneering sustainability and inspiring innovation to empower humanity&rsquo;s future. Through innovation, full-circle resource management, and digital transformation, BEEAH is addressing environmental challenges, deploying the latest technologies, and creating the roadmap for a smart and sustainable future. Renowned for groundbreaking environmental innovations and smart solutions, BEEAH operates across the United Arab Emirates, the Kingdom of Saudi Arabia, and Egypt, to create a better tomorrow for all.
 
 
 
 
 
 
 Job Description:
 
 
 
 We are seeking a highly analytical and strategically driven Senior Sales Executive to join the Commercial Sales team. In this role, you will be responsible for managing and growing a portfolio of key municipal and commercial clients, ensuring the seamless execution of sales strategies while strictly adhering to BEEAH&rsquo;s sustainability goals, internal policies, and local regulatory requirements. You will play a vital role in driving business development by building long-term partnerships, enhancing customer satisfaction, and identifying innovative, value-driven solutions.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Develop and manage major client accounts through strategic partnerships and proactive lead generation.
 </li>
 <li>
 Respond to sales enquiries, prepare quotes, service contracts, and manage CRM records.
 </li>
 <li>
 Support proposal submissions, attend joint client meetings, and coordinate with operations for seamless service delivery.
 </li>
 <li>
 Track sales pipeline, monitor competitor activity, and ensure alignment with targets.
 </li>
 <li>
 Prepare regular performance reports and ensure compliance with environmental regulations.
 </li>
 <li>
 Focus on client retention, handle service concerns, and deliver after-sales support.
 </li>
 <li>
 Represent BEEAH at industry events and networking opportunities.
 </li>
 </ul>
 
 
 
 
 
 Qualifications and Experience:
 
 
 
 
 
 <ul>
 <li>
 Post Graduation/Graduation or equivalent, MBA preferred
 </li>
 <li>
 Minimum 3 years of environmental related industry or 5 years of service industry sales experience
 </li>
 <li>
 Valid UAE Driving License is a must
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Strategic Account Management &ndash; Ability to manage and grow key client relationships through long-term, partnership-based approaches.
 </li>
 <li>
 Business Development &amp; Lead Generation &ndash; Proven track record in securing tenders and generating leads through proactive outreach, industry networking, and referrals.
 </li>
 <li>
 Sales Operations &amp; CRM Management &ndash; Strong skills in handling quotes, contracts, and maintaining accurate records in CRM systems to support smooth sales processes.
 </li>
 <li>
 Market Awareness &amp; Competitive Analysis &ndash; Capability to monitor industry trends, analyze competitor activities, and translate insights into actionable strategies.
 </li>
 <li>
 Client Service &amp; Retention &ndash; Focused on delivering high customer satisfaction, resolving service issues efficiently, and ensuring long-term client loyalty.
 </li>
 </ul>
</div>

Jesr Al Sharq Wa Al Gharb Marbles & Granite

We are looking for a Sales Executive who is responsible for driving sales, maintaining strong customer relationships, and ensuring smooth order processing. This role involves managing customer accounts, coordinating with internal teams, documenting sales interactions, and following company procedures to maximize revenue and customer satisfaction. The Sales Executive plays a key role in supporting business growth while ensuring all processes are accurately followed.Qualifications:<ul><li>Minimum 2-3 years of experience as a Sales Executive in a Marble &amp; Granite trading company.</li><li>Strong knowledge of marble, granite, and stone products, including specifications and applications.</li><li>Proven track record in sales target achievement and customer relationship management.</li><li>Excellent communication and negotiation skills (verbal and written).</li><li>Ability to analyze market trends, identify opportunities, and recommend sales strategies.</li><li>Highly organized, detail-oriented, and capable of managing multiple client accounts.</li></ul>Job Summary:<ul><li>Achieve assigned sales targets and prepare regular sales performance reports.</li><li>Manage customer orders, verify details, and coordinate with internal teams for smooth delivery.</li><li>Handle payment documentation, ensuring invoices and receipts are accurate and up to date.</li><li>Maintain clear, written communication with customers and build long-term relationships.</li><li>Analyze sales trends and provide feedback to improve strategies.</li><li>Earn incentives based on compliant sales, timely delivery, and excellent customer service.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do u an have experience in a marble &amp; granite company?</li><li>Did u work as a Sales Executive in a Marble &amp; Granite Trading company?</li><li>Are you familiar with different types of marble and granite, their quality grades?</li><li>How much is your salary expectation?</li></ul>

Sales Executive

SBK Real Estate

Job Description: As a Renewal Executive at SBK, you will play a crucial role in maintaining positive relationships with our valued clients. Your primary responsibility will be to facilitate the renewal process for existing property leases and contracts, ensuring seamless transitions and exceptional customer satisfaction.Key Responsibilities:<ul><li>Renewal Coordination: Serve as the primary point of contact for clients seeking to renew their property leases or contracts. Coordinate all aspects of the renewal process, including documentation, negotiations, and agreement finalization.</li><li>Client Relationship Management: Cultivate strong relationships with clients by understanding their needs, preferences, and concerns. Address inquiries promptly and professionally, providing personalized assistance to ensure client satisfaction.</li><li>Contract Administration: Manage all documentation related to lease renewals, ensuring accuracy, compliance, and adherence to company policies and legal requirements. Maintain organized records and databases to facilitate efficient renewal processes.</li><li>Negotiation and Communication: Collaborate with clients and internal stakeholders to negotiate renewal terms and conditions. Communicate effectively with clients to convey renewal options, resolve disputes, and address any issues or concerns.</li><li>Proactive Outreach: Proactively reach out to clients prior to lease expiration to discuss renewal options and promote timely decision-making. Anticipate potential challenges or obstacles and develop strategies to overcome them.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree , or related field preferred.</li><li>Proven experience in customer service.</li><li>Excellent communication, negotiation, and interpersonal skills.</li><li>Strong attention to detail and organizational abilities.</li><li>Ability to multitask, prioritize, and manage time effectively.</li><li>Proficiency in Microsoft Office Suite and CRM software.</li><li>Salary : 4000 + Commission</li></ul>Join our team at SBK and contribute to our mission of excellence in real estate service delivery. Apply now to embark on a rewarding career as a Renewal Executive!Job Type: Full-timePay: AED2,000.00 - AED3,000.00 per monthApplication Question(s):<ul><li>What is your experience in customer support in UAE?</li></ul>Experience:<ul><li>customer service: 2 years (Required)</li></ul>

Customer Service Representative

Gulftainer Company Limited

<div></div><div><div><div>Experience: 2 - 5 yrs. | Opening: 1
 
Education:Bachelor of Technology/Engineering(Marine) 
Nationality: Any Nationality 
Industry Type:Shipping / Freight 
<div>Functional Area:Marine Services (Marine Officer / Marine Engineer / Ship Chandler / Diver)</div>
<div>Dec 9,2025</div> 
</div></div><div><div>
</div></div><div></div><h3 class="jobSectionHeader">Job Description</h3>
<div>Summary:
The Market Analyst plays a critical role in delivering high-impact insights for the Marine &amp; Logistics Services division. The role focuses on turning complex market, operational, and commercial data into clear, compelling stories that support decision-making, business development, pricing, and service expansion - particularly across RoRo, Breakbulk, Marine Services, and general shipping verticals. 
Duties and Responsibilities: 
Market Intelligence &amp; Research<ul><li>
Conduct ongoing research on RoRo, Breakbulk, Marine Services, and wider shipping industry trends.</li><li>
Analyse trade flows, vessel movements, port performance, competitor activities, and market dynamics.</li><li>
Monitor key geopolitical, regulatory, and economic factors impacting marine &amp; logistics sectors.</li></ul>
Data Analysis &amp; Insight Generation<ul><li>
Clean, structure, and analyse large datasets (internal + external) to extract meaningful insights.</li><li>
Build dashboards, trackers, and trend-overviews for business planning and management reporting.</li><li>
Develop early warnings, opportunity maps, and risk indicators for leadership decision-making.</li></ul>
Visualization, Reporting &amp; Storytelling<ul><li>
Translate complex analyses into engaging storylines that support commercial strategy.</li><li>
Create presentation-ready visual outputs for senior leadership using PowerPoint, Prezi, Canva AI, and GammaAI.</li><li>
Deliver weekly/monthly insight reports with clear recommendations and structured narratives.</li><li>
Build compelling executive summaries that highlight &ldquo;What this means for us&rdquo; and &ldquo;Recommended actions&rdquo;.</li></ul>
Commercial Support<ul><li>
Support business development by preparing market packs, customer/segment deep-dives, and capability decks.</li><li>
Assist in pricing support, RFQs, and opportunity evaluation for marine logistics projects.</li><li>
Provide scenario modelling to anticipate capacity, demand, cost changes, or route shifts.</li></ul>
Internal Collaboration &amp; Agility<ul><li>
Work closely with Marine Services, Commercial, Operations, Finance, and Strategy teams.</li><li>
Deliver rapid-response insights for senior leadership&mdash;aligned to fast-paced business cadence.</li><li>
Manage multiple workstreams simultaneously, ensuring accuracy and timeliness.</li></ul>
</div><div><h3 class="jobSectionHeader">Desired Candidate Profile</h3>
<div><ul><li>Bachelor&rsquo;s degree in Business, Maritime Studies, Economics, Logistics, Data Analytics, or related field 2 - 5 years of experience in shipping, marine logistics, RoRo, Breakbulk, terminals, maritime services, or similar.
</li><li>Understanding of vessel types, port operations, cargo flows, freight dynamics, and marine service models. Experience with market data platforms (Clarksons, Drewry, Alphaliner, etc.) is an advantage.
</li><li>Advanced skills in Excel (modelling, analytics dashboards). Strong proficiency in PowerPoint, Word, and interactive presentation tools (Prezi, GammaAI, Canva AI).
</li><li>Sharp analytical mind with strong business intuition. Highly organized and structured in report creation and data storytelling.
</li><li>Flexible, reliable, and thrives in a high-speed, high-expectation environment.</li></ul>
</div>Keyword: Maritime Analyst,Market Intelligence Analyst,Supply Chain Analyst,Data Analysis,Shipping</div></div>

Market Analyst

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